Colombia has quickly turned into a standout spot for brands searching for top-tier partners in AI-driven customer support. Some of the country’s leading outsourcing companies are blending genuine human warmth with cutting-edge automation, and they’re doing it surprisingly well. The tech talent pool keeps expanding, English skills are strong in the main cities, and the best providers aren’t afraid to jump on new tools that make support feel faster, smarter, and more personal. If you’re hunting for reliable, scalable AI support partners, the top companies in Colombia are absolutely worth your attention.

1. NeoWork

NeoWork provides AI customer support outsourcing services in Colombia by combining speed, flexibility, and a people-first approach. Built with startups in mind, we understand the realities of rapid growth: our teams need to deliver reliable execution, adaptable support, and talent that can make a lasting impact. That’s why we maintain a highly selective hiring process-bringing in only about 3.2% of candidates-and achieve an impressive 91% annualized retention rate. This ensures our clients get more than just temporary help; they gain a stable, long-term extension of their own team.

Our approach blends customer experience operations, AI training and support, technical execution, and creative services into a single, modular framework. Startups and fast-growing businesses can plug us in exactly where they need support, scaling up or down without the usual headaches of long hiring cycles or rigid outsourcing models. Our global teams stay closely aligned with each client’s workflows, bridging the gap between rapid expansion and sustainable operations.

Key Highlights:

• Talent-first approach with highly selective hiring and strong retention
• Flexible support tailored to fast-moving startups
• Global teams aligned with client time zones and workflows
• Modular services spanning CX, AI, technical, and creative functions
• Remote-first model designed for rapid scaling
• Long term team stability with a 91% annualized retention rate.
• Highly selective hiring process, bringing in about 3.2% of candidates.

Services:

• Customer experience and support operations
• AI-assisted customer support, data labeling, RLHF, and evaluation
• Technical and engineering support
• Creative and animation services
• Virtual assistant and operational support

Contact Information:

• Website: www.neowork.com 
• Facebook: www.facebook.com/neoworkteam 
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. TaskUs

TaskUs operates in Colombia as part of its larger global network, where they combine human support teams with AI driven tools for customer service and content related operations. Their approach centers on building teams that handle a mix of customer inquiries, process support tasks and AI oriented work such as data labeling or safety review. In the Colombian market, they position their teams as an extension of a client's operations, focusing on consistency and workflows built around human interaction supported by automation. Their sites generally follow a people focused setup, which reflects in how they structure training, team development and day to day operations.

Alongside their workforce, they integrate technology intended to streamline repetitive tasks, strengthen quality control and support better decision making. They also place a strong emphasis on safe and compliant handling of AI related processes, creating systems meant to monitor standards and reduce operational risks for clients. Their operations in Colombia align with this broader model, offering multilingual support capabilities and access to teams familiar with both traditional customer service and emerging AI assisted functions.

Key Highlights

• Combines human support teams with AI assisted processes
• Provides customer support, trust and safety, and operations support
• Uses technology to streamline workflows and maintain quality oversight
• Focuses on structured training and employee well-being
• Operates in Colombia as part of a broader global delivery network

Services

• Customer support with tech integration
• AI for growth and efficiency
• Safety measures for customer data
• Agent tools for better interactions
• Insights from AI for sales
• Scaling for high-volume periods

Contact Information

• Website: www.taskus.com
• Phone: 888-400-8275
• Facebook: www.facebook.com/TaskUs
• Twitter: x.com/taskus
• LinkedIn: www.linkedin.com/company/taskus
• Instagram: www.instagram.com/taskusph

3. Rootstack

Rootstack works as a technology services provider that supports companies through software development, team extension, and managed engineering teams. Their focus is on helping organizations shape digital products, maintain existing systems, or add specialized talent when internal teams need extra hands. In the context of AI supported customer operations in Colombia, their role often leans toward building or maintaining the backend systems that enable automated support flows, integrating AI tools into customer service platforms, or supplying engineers who can handle technical components behind these systems.

They take a structured approach to projects, starting with understanding requirements, defining processes, and selecting profiles that match each client’s needs. Their teams work with common software methodologies and incorporate AI related tools when needed, especially in projects involving digital transformation or workflow automation. While they are not a traditional customer support outsourcer, their engineering teams help companies create or refine the systems that AI customer service tools rely on, making them relevant to businesses operating or outsourcing in Colombia.

Key Highlights

• Provides software development, team augmentation, and managed engineering services
• Supports AI related digital transformation initiatives
• Follows structured planning, agile workflows, and profile based team selection
• Offers engineers experienced in building and maintaining technology behind support systems
• Works closely with clients through continuous communication and iterative execution

Services

• AI consulting for operations
• Generative AI development
• Automation solutions
• Managed IT services
• Solution discovery for software
• QA engineering for support tools

Contact Information

• Website: rootstack.com
• Phone: +57 44310559
• Email: sales@rootstack.com
• Address: Cl. 26, Las Palmas Ave. #38 - 26, Medellín, Antioquia, Bio 26 Building, Tower 3, 10th Floor, Office 8
• Facebook: www.facebook.com/rootstack
• Twitter: x.com/rootstack
• LinkedIn: www.linkedin.com/company/rootstack
• Instagram: www.instagram.com/rootstack

4. SuperStaff

SuperStaff operates as a global outsourcing provider offering customer support, back office functions, and workforce solutions from locations including the Philippines and Colombia. Their Colombian teams handle a mix of customer service tasks, operational support, and flexible staffing setups tailored to each client’s workflow. They approach outsourcing through a structured process that begins with understanding business goals and ends with ongoing performance tracking, aiming to keep service delivery consistent across different regions.

In AI supported customer operations, their role typically involves pairing trained support teams with tools that help streamline processes, guide decision making, or enhance response accuracy. They emphasize matching talent to a client’s culture and requirements, while incorporating systems that maintain compliance and quality. In Colombia, this often translates into building hybrid models where human agents manage complex inquiries and AI solutions handle the repetitive or automated aspects of support.

Key Highlights

• Provides customer support and back office services from Colombia and other global sites
• Uses a structured approach focused on alignment, strategy, onboarding, and performance monitoring
• Emphasizes talent matching based on skills, cultural fit, and business goals
• Incorporates AI assisted tools to support customer service workflows
• Offers scalable operational setups for teams of different sizes

Services

• Hotline and issue resolution
• Patient care coordination
• Dispatch and tracking support
• Content moderation
• Virtual assistance tasks
• E-commerce order management

Contact Information

• Website: superstaff.com
• Phone: 415-651-7494
• Email: info@superstaff.com
• Address: Colombia, Street 7D #43A-40, Offices: 7-11, Medellin
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Twitter: x.com/SuperStaffBPO

5. Fusion CX

Fusion CX functions as a customer experience provider offering multichannel support through voice, chat, email, social media, and messaging. Their operations span several countries, including Colombia, where they handle a range of customer service and CX related tasks for different industries. Their model combines trained support teams with AI assisted tools that help streamline interactions, guide decision making, and maintain consistency across channels. With experience in telecom, healthcare, finance, retail, and other verticals, they focus on aligning their service delivery with the operational needs of each client.

In Colombia, their teams contribute to broader CX programs that blend automation with human assistance. This includes using AI to support routing, workflow management, and quality processes while keeping human agents in place to manage more complex interactions. Their approach is rooted in a mix of technology, multilingual capabilities, and domain specific knowledge, giving them flexibility to support companies looking to evolve or scale their customer operations with AI enabled structures.

Key Highlights

• Provides multichannel customer support across voice, chat, email, and social platforms
• Uses AI supported tools to enhance workflow efficiency and communication consistency
• Operates globally with teams in Colombia contributing to CX delivery
• Covers multiple industries with domain focused service models
• Blends automation and human support to manage customer interactions at scale

Services

• Multichannel customer interactions
• AI for task automation
• Multilingual support
• Lead qualification tools
• Domain-specific BPO
• Analytics for engagement

Contact Information

• Website: www.fusioncx.com
• Email: contact@fusioncx.com
• Phone: +919073900798
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Facebook: www.facebook.com/FusionCX
• Instagram: www.instagram.com/fusioncxofficial
• Twitter: x.com/fusion_cx

6. Peak Support

Peak Support focuses on providing outsourced customer support with teams distributed across multiple regions. They emphasize structured workflows and training to ensure agents can handle customer service, technical support, and back-office processes efficiently. Their operations integrate AI tools to assist staff in routine tasks, data visualization, and customer interactions, aiming to streamline workflows without replacing the human component.

Their model includes smaller, tightly managed teams to maintain consistent oversight and performance. They also prioritize flexibility, deploying resources across various industries and locations depending on client needs, with an emphasis on process optimization and data-informed decision making.

Key Highlights:

• Teams are globally distributed with focus on scalability
• Combines human agents with AI tools for efficiency
• Small team structures for closer management
• Supports multiple industries and service types
• Emphasis on process and operational oversight

Services

• AI chatbot for queries
• Sentiment analysis tools
• Agent assistant for accuracy
• Data visualization with AI
• Robotic process automation
• Tech support integration

Contact Information

• Website: peaksupport.io
• Phone: (866) 691-6371
• Email: info@peaksupport.io
• LinkedIn: www.linkedin.com/company/peak-support-outsourcing
• Facebook: www.facebook.com/PeakSupportOutsourcing
• Instagram: www.instagram.com/peak_support_outsourcing
• Twitter: x.com/Peak_Support

7. Conectys

Conectys operates as a BPO and CX provider that blends AI tools with human agents to handle customer interactions and trust & safety tasks. Their approach focuses on flexibility and scalability, using a mix of on-demand gig workers and full-time staff to adapt quickly to changing workloads. AI is used to streamline repetitive tasks, support decision-making, and improve operational efficiency while keeping humans involved in interactions that require judgment or empathy.

They also emphasize ethical practices and compliance, aiming to maintain quality and integrity even when scaling operations. The model allows companies to adjust resources based on demand and leverage insights from AI-driven analytics to plan workforce needs and improve service outcomes without relying on rigid, legacy structures.

Key Highlights:

• AI-assisted customer support combined with human agents
• Flexible workforce including gig-enabled staff
• Focus on ethical outsourcing and compliance
• Scalable operations that adapt to demand
• Integration of predictive analytics and workforce planning

Services

• AI automation for interactions
• Omnichannel support
• Content moderation with AI
• Technical troubleshooting
• Data processing support
• Predictive planning tools

Contact Information

• Website: www.conectys.com
• Email: sales@conectys.com
• Address: One Cotroceni Business Park,
Progresului 1, București 050691, Romania
• Twitter: www.x.com/Conectys
• LinkedIn: www.linkedin.com/company/conectys

8. ContactPoint 360

ContactPoint 360 focuses on combining AI technology with human agents to provide flexible customer support solutions. Their model is designed to launch quickly and adjust resources based on business needs, using a data-driven approach to manage performance and improve service outcomes. They emphasize transparency and accountability in operations, aiming to make results measurable and actionable rather than just tracking headcount.

The company integrates technology to optimize workflows and reduce costs compared with traditional BPO models. By blending AI insights with human judgment, they can support multiple communication channels while maintaining consistency and efficiency. This approach allows businesses to scale operations, improve customer interactions, and use analytics to guide strategic decisions.

Key Highlights:

• AI-enhanced customer support combined with human agents
• Fast and flexible operational deployment
• Data-driven performance monitoring
• Focus on measurable outcomes rather than headcount
• Cost-effective compared with traditional BPO solutions

Services

• Omnichannel chat and voice
• Appointment automation
• End-to-end engagement
• Voice support handling
• Non-voice customer care
• Quality assurance checks

Contact Information

• Website: contactpoint360.com
• Address: Bogotá, Colombia, Porto 100 Building,Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia
• Email: sales@contactpoint360.com
• LinkedIn: www.linkedin.com/company/contact-point-360
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360

9. ROI CX Solutions

ROI Call Center Solutions provides customer experience outsourcing that combines trained personnel with technology and AI to support both inbound and outbound operations. They focus on creating scalable teams that can adapt to businesses of different sizes, aiming to integrate seamlessly with a company’s existing processes. Their approach emphasizes efficiency and alignment between people, processes, and technology to maintain consistent service quality.

The company applies AI and modern technology to enhance agent performance and streamline workflows. By managing customer interactions across multiple channels, they allow businesses to concentrate on core operations while maintaining service standards. The teams are structured to act as an extension of the client’s brand, supporting growth and improving customer engagement without disrupting daily operations.

Key Highlights:

• Scalable inbound and outbound contact center teams
• Integration of AI and technology to improve efficiency
• Focus on aligning people, processes, and tools
• Support for both small businesses and large enterprises
• Agents trained to reflect the client’s brand and values

Services

• Customer help desk support
• Multilingual interactions
• Lead generation calls
• Tech troubleshooting
• Omnichannel handling
• Survey and feedback collection

Contact Information

• Website: roicallcentersolutions.com
• Phone: (877) 768-9598
• Email: email@365roi.com
• Address: 792 East 280 South, American Fork, UT 84003
• LinkedIn: www.linkedin.com/company/roi-call-center-solutions
• Facebook: www.facebook.com/ROICallCenterSolutions
• Twitter: x.com/365ROI

10. Foundever

Foundever provides customer experience outsourcing that integrates human expertise with AI-driven tools to support interactions across the entire customer journey. Their approach centers on applying operational insights to meet the demands of modern contact centers, focusing on efficiency and consistency. Teams are structured to handle a variety of customer needs while enabling businesses to maintain smooth operations without interruptions.

The company offers services across multiple CX areas, including customer care, sales, technical support, and back-office operations. By combining technology, data, and human-centered strategies, they aim to streamline workflows and provide flexible delivery models, including hybrid and multilingual support, to accommodate different business contexts and customer expectations.

Key Highlights:

• Integration of AI tools with human expertise
• Global, multilingual workforce
• Flexible hybrid delivery models
• Focus on operational insights and workflow efficiency
• Support across multiple stages of the customer journey

Services

• Customer care handling
• Technical support
• Back-office processing
• Collections management
• Sales and retention
• Multilingual interactions

Contact Information

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Instagram: www.instagram.com/foundever_life
• Twitter: x.com/foundeverglobal

11. TP

TP focuses on combining AI-driven tools with human expertise to improve customer communication and support. Their approach emphasizes clarity and empathy in interactions, particularly through technologies like AI accent softening that make conversations easier to understand and more effective. Teams coordinate AI solutions alongside human agents to ensure processes run smoothly while maintaining a personalized touch.

The company applies its technology and expertise to enhance customer experiences across multiple industries. By addressing communication challenges and streamlining interactions, TP helps organizations improve metrics like Net Promoter Score while keeping human agents at the center of service delivery.

Key Highlights:

• Integration of AI and human-led solutions
• Focus on clear, empathetic customer interactions
• Real-time accent softening and noise reduction
• Support for improving customer satisfaction metrics
• Flexible deployment alongside existing CX teams

Services

• Customer behavior prediction
• Big data analysis
• Digital transformation support
• Cloud-based solutions
• High-tech customer connections
• Process optimization tools

Contact Information

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Facebook: www.facebook.com/TeleperformanceGlobal
• Instagram: www.instagram.com/teleperformance_group
• Twitter: x.com/Teleperformance

12. BairesDev

BairesDev presents themselves as a nearshore engineering provider offering access to a large pool of software specialists across multiple disciplines. Their model centers on supplying engineering talent that works in close time zones with North American clients, which helps reduce coordination challenges during long development cycles. They highlight experience across AI, traditional engineering stacks, and cloud-focused technologies, positioning their teams as an extension of internal development efforts rather than an isolated outsourcing layer.

Their work covers the full software lifecycle, from early concept development to post-release support. They approach projects with a broad technical scope, combining custom development, testing, data-focused capabilities, and infrastructure work. This allows them to support organizations that want to expand engineering capacity without taking on the operational overhead of hiring and managing full internal teams.

Key Highlights:

• Large network of nearshore engineers working in aligned time zones
• Broad technical coverage, including AI and cloud-related work
• Support for end-to-end software development processes
• Emphasis on integrating with existing client workflows
• Experience across multiple development and infrastructure areas

Services

• AI engineering support
• Predictive analytics tools
• Staff augmentation for AI
• Data science for interactions
• Model training services
• Integration consulting

Contact Information

• Website: www.bairesdev.com
• Phone: +1 (408) 478-2739
• Address: Bogotá Carrera 11 No. 79-66 Cundinamarca Colombia
• LinkedIn: www.linkedin.com/company/bairesdev
• Facebook: www.facebook.com/bairesdev
• Instagram: www.instagram.com/bairesdev
• Twitter: x.com/bairesdev

Conclusion

AI customer support outsourcing in Colombia is no longer just a cost-saving tactic - it has become a smart operational strategy for companies that want both speed and quality without compromise. What sets Colombia apart isn’t only the tech talent or bilingual workforce (though those help a lot); it’s the way local teams blend AI adoption with a service culture that genuinely prioritizes clarity, empathy, and problem-solving. That mix is hard to find and even harder to replicate.

As more businesses automate repetitive work and shift toward hybrid AI-human support models, Colombia is positioning itself as one of the most capable and future-ready markets to partner with. Whether a company needs AI training support, multilingual agents, or full-scale CX operations, the country offers a balanced approach that feels modern but still very human. For organizations looking to scale efficiently while keeping customer relationships strong, Colombia is proving to be a compelling place to build the next chapter of support operations.

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