If you’ve been watching the customer support world lately, you’ve probably noticed how fast AI has moved from being a shiny add-on to something businesses rely on every day. And interestingly, a lot of that progress is happening in the Philippines. The country has long been known for its customer service talent, but now it’s pairing that strength with advanced AI tools and specialized outsourcing teams.

This mix of people skills and smart automation has created a sweet spot for companies that want to scale support without sacrificing quality. Whether it’s AI assisted chat operations, automated workflows, or hybrid support models where agents and AI work side by side, the Philippines has carved out a distinct role in this space. The result is a market full of companies that understand both technology and the very human side of customer care.

1. NeoWork

At NeoWork we approach customer support outsourcing in a way that blends people, tools, and day to day workflows rather than treating support as a separate function. Our teams help companies manage customer interactions, expand capacity, and introduce AI assisted processes without losing the human side of support. We also run large customer experience and AI enabled support operations in the Philippines, where the talent pool and service culture make scaling much easier for global teams. Because we work directly with growing businesses, we tend to build setups that adapt quickly as needs shift, whether that means adding a few specialists or running full support operations.

Across customer experience, virtual assistants, technical roles, and AI training, we act as an extension of internal teams. We handle recruitment, HR, and engagement, while clients stay focused on their core goals. Our work in AI model training also gives us a clear view of how automation can support real customer conversations, which is why AI customer support outsourcing has become a natural part of how we help clients scale.

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Key Highlights:

• Flexible staffing and managed support operations
• Ability to build small or large teams depending on client needs
• Experience across tech, healthcare, logistics, media, gaming, and ecommerce
• Support for AI assisted workflows and evaluation processes
• Focus on long term team retention and stable communication

Services:

• Customer experience support
• Virtual assistant staffing
• IT and development roles
• AI training and evaluation
• MVP and workflow support
• Creative and design services

Contact information:

• Website: www.neowork.com
• Linkedin: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam
• Facebook: www.facebook.com/neoworkteam

2. Concentrix

Concentrix positions itself as a partner for companies trying to modernize how they handle customer experience and operational challenges. They combine design work, analytics, engineering, and digital operations to help organizations build systems that are easier to maintain and scale. Their approach brings together human insight and advanced technology, which allows them to support both strategic planning and practical day to day execution. In the context of AI customer support outsourcing, they help clients introduce agent workflows powered by AI while keeping service consistent across channels.

Their services are built around broad transformation needs rather than single tasks. They work across industries and integrate AI tools into customer operations, data pipelines, and technology environments. Because they focus on both the strategy and the execution side, many of their solutions aim to help companies shift from traditional support functions to AI enabled contact center models that support customers and employees in more streamlined ways.

Key Highlights:

• Mix of human centered design and AI driven innovation
• Support for full customer experience transformation
• Broad industry coverage with tailored operational models
• Emphasis on combining technology with practical workflows
• Tools that unify customer service tasks into one workspace

Services:

• Strategy and design for customer experience
• Data and analytics programs
• Enterprise technology integration
• Digital operations and support models
• AI powered contact center solutions

Contact information:

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• Facebook: www.facebook.com/p/Concentrix-100064784884066
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix
• Linkedin: www.linkedin.com/company/concentrix

3. Teleperformance Philippines

Teleperformance has a long presence in the Philippines and works with companies that need reliable contact center outsourcing in a wide range of industries. Their model combines customer care, technical support, customer acquisition, and consulting services, all supported by digital capabilities. They highlight a balanced approach where technology supports routine tasks while people handle more detailed interactions. Within AI customer support outsourcing, they help clients integrate automation, analytics, and machine learning into support workflows without removing the human element.

Their Philippine operations bring together digital strategy, automation tools, analytics, and process improvements aimed at strengthening the entire customer lifecycle. They focus on creating interactions that feel consistent and manageable across different channels, and their teams are trained to use both AI tools and traditional methods depending on the situation. This balance is intended to help companies keep support efficient while maintaining personal communication where it matters.

Key Highlights:

• Long standing contact center presence in the Philippines
• Combination of digital tools and human support
• Focus on omnichannel operations across industries
• Use of speech, text, and interaction analytics
• Emphasis on balancing technology with human problem solving

Services:

• Customer care and technical support
• Customer acquisition services
• Consulting and analytics
• Intelligent automation for support workflows
• Digital business service solutions

Contact information:

• Website: www.tp.com
• Linkedin: www.linkedin.com/company/teleperformance
• Twitter: x.com/Teleperformance
• Facebook: www.facebook.com/TeleperformanceGlobal
• Instagram: www.instagram.com/teleperformance_group

4. Accenture

Accenture works across many areas of digital transformation, helping organizations rethink how they operate and how they use technology. Their work covers cloud systems, customer service, data and AI, cybersecurity, engineering, and a long list of industry specific solutions. They approach change with a mix of strategy and hands-on execution, supporting clients as they update older systems, introduce new tools, and manage large scale transitions. In the context of AI customer support outsourcing, they help companies explore how AI can be added to service operations while keeping processes stable and understandable for both customers and teams.

Their broad ecosystem of partners allows them to integrate different platforms and tools depending on the client’s setup. They work across industries ranging from finance and health to retail and software, often helping companies shift to more modern, technology driven service models. Their teams combine consulting, operations, and engineering, which gives them the ability to support everything from planning to implementation. This approach helps clients move toward automated or AI supported customer experience models without disrupting the customer journey.

Key Highlights:

• Wide range of capabilities across technology and operations
• Strong focus on combining strategy with practical implementation
• Experience working across many different industries
• Ability to integrate large partner ecosystems into client systems
• Support for AI enabled customer experience models

Services:

• Strategy and consulting
• Customer service transformation
• Data and artificial intelligence solutions
• Digital engineering and technology integration
• Managed services and operations support

Contact information:

• Website: www.accenture.com
• Phone: +6332268 1000
• Address: Robinsons Cybergate, 5/F Don Gil Garcia Street, Cebu City, Cebu, Philippines, 6000

5. Foundever

Foundever provides customer experience outsourcing services with a focus on blending AI tools and human support. Their work spans the full customer journey, offering both operational support and digital solutions that help companies modernize how they interact with customers. They place emphasis on designing processes that feel natural for users while giving companies the structure needed to handle changing expectations. Within AI customer support outsourcing, they help brands use AI to streamline interactions while keeping agents available for more detailed or sensitive issues.

Their solutions include CX operations, digital transformation support, data driven insights, and tools built specifically for contact centers. They highlight a culture of care that supports both employees and customers, aiming to make each interaction consistent and manageable across large organizations. Their global reach allows them to work with many industries, and their approach often blends strategy, technology, and workforce support into a single service model.

Key Highlights:

• Customer experience outsourcing supported by AI tools
• Focus on human centered design and adaptable workflows
• Global presence with multilingual support capabilities
• Attention to culture, connection, and consistent service
• Experience supporting digital transformation across industries

Services:

• Customer experience operations
• Digital CX solutions and automation
• Data and insight driven tools
• Workforce and performance support
• AI supported contact center solutions

Contact information:

• Website: foundever.com
• Facebook: www.facebook.com/FoundeverWorld
• Linkedin: www.linkedin.com/company/foundever
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

6. 247.ai Philippines

[24]7.ai Philippines focuses on modern contact center operations built around both trained agents and AI driven technology. They emphasize the importance of understanding customer needs and delivering support across different channels with the help of coaching, tools, and integrated systems. Their approach to service prioritizes training, empowerment, and smooth interaction handling, which helps companies manage a wide range of customer issues. In AI customer support outsourcing, they support businesses by combining automation with agent expertise to create more efficient and predictable workflows.

Their presence in the Philippines is supported by a culture that values teamwork, communication, and shared progress. They highlight collaboration and continuous improvement as part of their operating model, aiming to create an environment where employees can handle complex tasks with confidence. Their broader work includes social responsibility programs and partnerships that reflect their role within the community, as well as a commitment to evolving their service model as technology changes.

Key Highlights:

• Customer support focused on agent training and strong workflows
• Integration of AI tools into daily customer operations
• Culture built on teamwork, transparency, and shared growth
• Focus on improving service quality across channels
• Efforts to support social responsibility initiatives

Services:

• Agent based customer support
• Multichannel interaction handling
• AI assisted service workflows
• Training and development programs
• Support for customer experience transformation

Contact information:

• Website: www.247.ai
• Address: Cyber Sigma Building (Ground, 7th and 8th Floors) Lawton Avenue, McKinley West Fort Bonifacio, Taguig City 1634 Philippines
• Linkedin: www.linkedin.com/company/24-7-ai
• Facebook: www.facebook.com/247US
• Instagram: www.instagram.com/247.aiglobal
• Twitter: x.com/247ai

7. TaskUs

TaskUs focuses on customer support, safety operations, and digital services that combine trained teams with modern technology. They bring people and tools together to help companies manage customer interactions, support communities, and introduce AI into their workflows. Their approach leans heavily on building strong teams and making sure teammates have what they need to perform well. Because of this structure, clients often rely on TaskUs when they need support that blends human judgment with technology. As part of their work, they help companies integrate AI into customer support outsourcing in a way that supports both efficiency and human oversight.

Their global presence allows them to work across many languages and cultural contexts, which is useful for brands with varied customer bases. They place importance on safety, compliance, and responsible AI development, especially in areas where user protection matters. Alongside customer support tasks, they also work on content moderation, trust and safety operations, and AI advancement, all supported by a focus on employee well-being and continuous improvement. Their mix of people-first operations and technology aligned solutions shapes how they support different industries.

Key Highlights:

• Focus on combining human support with modern technology
• Emphasis on well-being and training for their teams
• Experience supporting many industries and languages
• Attention to safety, compliance, and responsible AI use
• Ability to scale support across different regions

Services:

• Customer support operations
• Trust and safety workflows
• AI enablement and data services
• Digital operations and process support
• Multilingual customer interactions

Contact information:

• Website: www.taskus.com
• Phone: (888) 400-TASK
• Linkedin: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUs
• Instagram: www.instagram.com/taskusph
• Twitter: x.com/taskus

8. Alorica

Alorica works with brands that need to design and manage customer experience operations across different industries. Their model brings together technology, customer insight, and trained teams to help organizations handle service needs at scale. They support clients looking to modernize their customer journey through digital tools and structured processes. Their work often includes helping companies build service strategies that reflect current customer expectations. In the area of AI customer support outsourcing, they assist businesses in introducing automation that works alongside agents rather than replacing core communication.

They focus on long-term partnership, offering guidance, planning, and operational support rather than acting as a simple vendor. Their reach covers many regions and service types, whether companies need frontline support, back-office tasks, or more specialized solutions. With experience across healthcare, retail, utilities, and other industries, they adapt to different environments and requirements. They also highlight a culture of continuous improvement, which shapes how they refine both technology and team-based processes.

Key Highlights:

• Customer experience operations supported by digital tools
• Focus on planning and long-term service strategy
• Experience across many industries and regions
• Mix of technology, insight, and trained teams
• Support for adding AI into customer workflows

Services:

• Customer support and care operations
• Digital-first CX solutions
• Back-office and process support
• Technology enabled service tools
• Customer insight and experience planning

Contact information:

• Website: www.alorica.com
• Email: info@alorica.com
• Facebook: www.facebook.com/AloricaFanPage
• Linkedin: www.linkedin.com/company/alorica
• Instagram: www.instagram.com/officialalorica

9. VXI

VXI provides customer experience services that connect operations, strategy, and technology. They focus on helping brands create meaningful interactions through trained support teams and AI driven tools. Their work spans CX operations, revenue services, collections, and digital transformation, giving clients a way to update their service models as customer expectations shift. They also produce research and insights to help companies better understand how service patterns are changing. As part of their service model, they support AI assisted customer support outsourcing by helping clients introduce automation while keeping real connection at the center of the interaction.

Their industry coverage is wide, touching areas such as healthcare, retail, communications, banking, insurance, and technology. They built their approach around the idea that technology should support, not replace, real communication. Their tools and strategies are designed to help companies stay flexible while still delivering consistent outcomes. Alongside operational work, they emphasize teamwork and inclusion within their internal culture, aiming to create environments where agents can grow and handle complex tasks with confidence.

Key Highlights:

• Customer experience support with a balance of AI and human interaction
• Broad industry coverage with tailored solutions
• Focus on connection, clarity, and practical workflows
• Insights and research to guide service strategy
• Attention to teamwork and inclusive culture

Services:

• CX operations and support
• CX strategy and consulting
• CX technology and AI tools
• Revenue generation and sales support
• Social media and customer engagement services

Contact information:

• Website: www.vxi.com
• Twitter: x.com/vxiglobal
• Linkedin: www.linkedin.com/company/vxi-global-solutions-inc

10. Helpware Philippines

Helpware Philippines focuses on customer experience and operational support using a mix of trained teams, modern tools, and a strong local service culture. Their offices in Manila and Cebu bring together people who handle technical support, digital communication channels, and day to day service tasks for global clients. They highlight a work environment built around collaboration, consistent training, and well-equipped spaces that help their teams stay steady under different workloads. As part of their work, they support AI customer support outsourcing by helping clients use AI assisted channels alongside human teams.

Their operations are set up to manage different communication formats, including voice, chat, email, in-app support, and social media. They also provide multilingual capabilities, which helps clients reach wider audiences. Beyond frontline work, they support consulting and data tasks that fit into broader CX programs. Their approach combines structure and flexibility, giving companies a way to manage support tasks in a setting known for reliable service delivery.

Key Highlights:

• Strong customer support presence in Manila and Cebu
• Mix of human service and AI assisted workflows
• Multichannel communication coverage
• Training focused environment with dedicated rooms
• Workspaces designed for stability and collaboration

Services:

• Technical support
• CX operations
• CX consulting
• Data operations
• Multichannel communication handling

Contact information:

• Website: helpware.com
• Phone: +1 (949) 273 - 2824
• Email: hello@helpware.com
• Linkedin: www.linkedin.com/company/helpware-cx

11. Sutherland

Sutherland works with organizations that want to update their operations using AI, automation, and digital engineering. Their services touch many areas of a business, from customer experience to back-office tasks, and they focus on using technology to redesign how processes run. They emphasize digital engineering as the core of their approach, helping companies adopt new systems, automate routine tasks, and use data more effectively. As part of their work in AI customer support outsourcing, they assist clients in building automated support flows that still align with practical customer needs.

Their portfolio includes AI platforms, automation tools, cloud engineering, analytics, and digital CX solutions. They support enterprises that need both strategy and implementation, offering a model that brings together insights, technology, and operational delivery. Their products and platforms help companies move toward more scalable service structures, making it easier to manage high volumes or complex requests. This combination positions them as a partner for organizations looking to modernize how they interact with customers.

Key Highlights:

• Focus on digital engineering and AI driven transformation
• Broad platform and product ecosystem
• Experience with automation and cloud based operations
• Strong emphasis on analytics and insight generation
• Support for modernizing customer experience functions

Services:

• Artificial intelligence solutions
• Automation and hyperautomation
• Cloud engineering
• Advanced analytics
• Digital CX transformation
• Digital operations support

Contact information: 

• Website: www.sutherlandglobal.com
• Phone: +63-2-459-2900
• Address: IT Park Provincial Capitol Complex Cadlan Pili Camarines Sur, 4418
• Linkedin: www.linkedin.com/company/sutherland-global
• Twitter: x.com/SutherlandCorp
• Facebook: www.facebook.com/SutherlandGlobal

12. TELUS Digital

TELUS Digital provides customer experience solutions that blend technology, data, and trained teams to support the full customer journey. They work across acquisition, engagement, support, and trust and safety, offering tools and expertise for brands that want to move toward modern service models. Their approach centers on combining AI powered systems with contact center operations, helping companies handle customer interactions in smoother and more efficient ways. As part of their AI customer support outsourcing work, they help organizations adopt AI assisted care while keeping human input available where needed.

Their capabilities extend beyond support into areas like enterprise AI, digital product development, and platform engineering. They work with clients to design apps, websites, campaigns, and operational systems that integrate with existing business processes. They also support trust and safety functions, including fraud prevention and content moderation. Their internal platform, Fuel iX, helps companies scale AI while maintaining governance and practical workflows.

Key Highlights:

• End-to-end customer experience services
• Combination of AI tools with contact center operations
• Experience across acquisition, engagement, and support
• Focus on trust and safety functions
• Capabilities in digital product development and engineering

Services:

• CX management and contact center outsourcing
• Customer care AI and technology
• Enterprise AI and training data
• Digital product design and engineering
• Trust and safety services

Contact information: 

• Website: www.telusdigital.com
• Address: Quezon City, Araneta Center General MacArthur Avenue Cubao Quezon City 0810 Philippines
• Linkedin: www.linkedin.com/company/telus-digital
• Facebook: www.facebook.com/TELUSDigital

13. KDCI

KDCI positions itself as an offshore outsourcing partner that supports companies looking to streamline work through a mix of people, process, and technology. Their teams cover creative work, customer service, IT functions, and operational tasks, giving clients a way to shift routine responsibilities while keeping control over their larger goals. They describe themselves as an extension of their clients’ teams, focusing on talent vetting, process alignment, and a work culture designed to blend smoothly with different organizations. As part of their offering, they help businesses adopt AI powered customer support outsourcing by training teams to work alongside automated tools.

Beyond customer service, they support areas such as data analytics, design automation, marketing, and software development. Their approach blends traditional outsourcing with automation strategies, helping clients reduce repetitive work and improve efficiency. They place attention on building teams that match the client’s culture and can scale as needs change. This structure allows businesses to offload operational tasks without losing the flexibility required to adjust over time.

Key Highlights:

• Focus on being an extension of client teams
• Blend of offshore talent, automation, and process alignment
• Support for AI assisted customer service workflows
• Emphasis on cultural fit and adaptable team structures
• Coverage across creative, technical, and operational functions

Services:

• Customer service and chat support with AI integration
• Creative design and design automation
• Data analytics and business intelligence
• Marketing and content support
• Software development and IT services
• Multilingual sales and market outreach

Contact information:

• Website: www.kdci.co
• Email: info@kdci.co  
• Phone: +1 213 460 4240
• Address: 3008 One Corporate Centre, Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines
• Linkedin: www.linkedin.com/company/key-discovery-consulting-inc
• Facebook: www.facebook.com/kdci.official.page
• Instagram: www.instagram.com/kdci_outsourcing

Wrapping Up

​​Looking across the companies shaping AI supported customer service in the Philippines, a clear pattern emerges: the country isn’t just offering large teams or lower costs anymore. It has grown into a place where people and technology genuinely work side by side, with local talent adapting quickly to new tools and new ways of handling customer needs. Each provider brings its own style, but they all lean into the same idea that support can be smarter without losing the human touch that customers still look for.

As AI continues to reshape how service teams operate, the Philippines is stepping into a role that feels both familiar and new. Familiar because the country has decades of experience in customer support, and new because its companies are now training teams to work with AI instead of around it. For businesses exploring outsourcing, this mix of adaptability, skill, and practical use of AI creates a solid foundation to build on. It’s not about replacing people — it’s about giving them better tools and building support systems that can handle whatever comes next.

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