BPO companies in Australia range from large customer experience providers with local contact centres to offshore staffing specialists building dedicated teams in the Philippines and other delivery markets. The providers below cover customer service, back-office operations, administration, technical support, finance, sales, and other outsourced business functions for Australian organisations.

1. NeoWork

NeoWork is a global staffing and operations partner that works with clients in Australia as well as North America and Europe. Its BPO model covers customer experience, virtual assistants, technical roles, AI training, creative services, and recurring operational workflows. Companies can add individual professionals or build managed teams with quality assurance, workforce management, and reporting support.

For customer-facing operations, NeoWork provides 24/7 support and works across phone, chat, email, and other service channels. The company reports a 91% annualized teammate retention rate and hires 3.2% of interviewed candidates, making selective recruitment and team stability central parts of its delivery model.

Key Facts

• Core services: BPO, customer experience, virtual assistants, IT and development, AI training, creative services
• Best for: Growing companies building flexible outsourced teams
• Delivery model: Individual contributors and managed operations teams
• Industries: Technology, healthcare, logistics, media, gaming, e-commerce
• Australian market: Australia is one of NeoWork's primary client regions
• Notable strength: 91% annualized teammate retention rate and 3.2% candidate selectivity

Contact Information

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Probe CX

Probe CX provides business process outsourcing and customer experience services through an onshore and offshore delivery network. Its Australian operation supports customer service, sales, retention, collections, IT help desk work, back-office functions, content moderation, and technology-enabled CX programs.

The company operates eight Australian delivery locations alongside centres in the Philippines and New Zealand. This structure makes Probe CX relevant to larger organisations that want to combine Australian customer-facing operations with offshore or nearshore capacity. Its client base includes enterprises and government organisations, with experience across financial services, telecommunications, healthcare, utilities, retail, travel, logistics, and other sectors.

Key Facts

• Best for: Enterprise and government BPO programs
• Core services: Customer service, sales, back-office support, collections, IT helpdesk, digital CX
• Delivery model: Onshore, offshore, and nearshore
• Industries: BFSI, government, healthcare, telecommunications, utilities, retail, travel, logistics
• Location: Melbourne headquarters with multiple Australian delivery centres
• Notable strength: Large Australian and offshore CX delivery network

Contact Information

• Website: www.probecx.com
• Facebook: www.facebook.com/probecx
• LinkedIn: www.linkedin.com/company/probe-cx
• Instagram: www.instagram.com/probe_cx
• Address: South Tower, Level 7/485 La Trobe Street, Melbourne, VIC 3000 
• Phone: 1300 177 623 

3. TSA Group

TSA Group is an Australian customer experience and contact centre outsourcing provider. Its services include customer care, sales, acquisition, collections, back-office processing, inbound and outbound contact centres, and customer experience technology.

The company offers both local Australian delivery and a Smartshoring model that combines Australian teams with Philippines-based operations. This gives businesses the option to retain customer-facing work onshore while moving suitable back-office functions offshore. TSA also supports omnichannel communication across voice, chat, email, messaging, and other channels, making it particularly relevant to organisations outsourcing a significant part of their customer lifecycle.

Key Facts

• Best for: Australian contact centre and CX outsourcing
• Core services: Customer care, sales, back-office support, collections, inbound and outbound calling
• Delivery model: Australian onshore and Australia-Philippines Smartshoring
• Industries: Telecommunications, utilities, government, financial services, retail, travel, healthcare
• Location: Australia, with additional operations in New Zealand and the Philippines
• Notable strength: Combination of local customer service and offshore back-office delivery

Contact Information

• Website: tsagroup.com.au
• Facebook: www.facebook.com/TSAGroupAus
• LinkedIn: www.linkedin.com/company/tsa-group-australia
• Instagram: www.instagram.com/tsa_group_
• Address: Ground Floor, 31 Troode Street, West Perth, WA 6005 
• Phone: 1800 960 028 

4. Concentrix

Concentrix operates a substantial Australian and New Zealand business providing outsourced operations, managed services, customer experience, technology, and digital transformation services. Its Australian team supports customer service, sales, finance and compliance, digital operations, analytics, CCaaS, enterprise technology, and AI-related work.

The company reports more than 1,800 employees across Australia and New Zealand, with Australian locations including Sydney, Melbourne, Brisbane, Ballarat, Robina, and Townsville. Its scale makes Concentrix more relevant to complex outsourcing programs that combine operational delivery with technology and customer experience transformation.

Key Facts

• Best for: Large-scale customer experience and digital operations
• Core services: Customer service, sales, managed services, finance and compliance, digital operations
• Delivery model: Local and global delivery
• Australian locations: Sydney, Melbourne, Brisbane, Ballarat, Robina, Townsville
• Notable strength: Combines BPO operations with technology and transformation services

Contact Information

• Website: www.concentrix.com 
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix
• Phone: +1-800-747-0583

5. TP

TP provides outsourcing and business transformation services to organisations operating in Australia. Its Australian offering covers customer care, technical support, B2B sales, back-office processing, trust and safety, recruitment process outsourcing, collections, citizen services, and digital consulting.

Australian clients can access a broader regional delivery network that includes teams in the Philippines, India, and Indonesia. TP specifically positions these hubs for ANZ delivery, including customer support, technical operations, sales, account management, and back-office processes. The company also maintains a Melbourne Experience Center for local CX strategy and solution development.

Key Facts

• Best for: Multi-function enterprise outsourcing
• Core services: Customer care, technical support, sales, back office, trust and safety, RPO
• Delivery model: Australian leadership with regional offshore delivery
• Industries: Telecommunications, retail, BFSI, travel, e-commerce
• Location: Australia with regional delivery hubs across Asia
• Notable strength: Broad mix of operational outsourcing and consulting services

Contact Information

• Website: www.tp.com
• E-mail: info@teleperformance.com 
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

6. Foundever

Foundever has a dedicated Australian customer experience outsourcing operation. Its Australian business has operated since 2010 and provides customer care services from two locations, with more than 600 associates according to the company's current location profile.

The Australian operation lists banking and financial services as well as travel and hospitality among the sectors it supports. Foundever is particularly relevant to businesses looking for established customer care infrastructure rather than a general-purpose offshore staffing company. Its wider global delivery network can also support organisations with multinational customer experience requirements.

Key Facts

• Best for: Dedicated customer care outsourcing
• Core services: Customer experience and customer care
• Industries: Banking and financial services, travel and hospitality
• Australian presence: Two locations and more than 600 associates
• Operating in Australia since: 2010
• Notable strength: Australian CX delivery backed by a large international network

Contact Information

• Website: foundever.com
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• LinkedIn: www.linkedin.com/company/foundever
• Instagram: www.instagram.com/foundever_life

7. Datacom

Datacom combines customer service outsourcing with contact centre technology, IT support, automation, and managed services. Its contact centre operations support voice, live chat, email, social media, webforms, virtual assistants, and other digital channels.

The company provides flexible BPO delivery across Australia, New Zealand, and Asia, covering customer service, technical support, citizen services, social media management, back-office operations, and process management. Datacom also maintains offices across major Australian cities including Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth, and Townsville, making it suitable for organisations that need strong domestic delivery capabilities alongside offshore capacity.

Key Facts

• Best for: Contact centre outsourcing combined with IT and technology services
• Core services: Customer support, technical support, citizen services, back-office operations, CCaaS
• Delivery model: Australia, New Zealand, and Asia
• Australian locations: Sydney, Melbourne, Brisbane, Adelaide, Canberra, Perth, Townsville
• Notable strength: Integration of BPO operations with technology and managed IT services

Contact Information

• Website: datacom.com
• E-mail: reception.adelaide@datacom.com.au
• Facebook: www.facebook.com/datacomcommunity
• LinkedIn: www.linkedin.com/company/datacom
• Instagram: www.instagram.com/datacomlife
• Address: Level 13, 30 Pirie Street, Adelaide, South Australia 5000 
• Phone: +61 8 7221 7900 

8. Serco

Serco delivers outsourced contact centre, back-office, middle-office, workforce management, and public service operations in Australia. Its Australian BPO work is particularly concentrated in government and other complex service environments where security, scale, and regulatory requirements matter.

The company manages multichannel contact centres and processes high volumes of forms, administrative data, correspondence, and transactions. Serco also maintains a sizable Australian office network, including locations in Sydney, Melbourne, Canberra, Adelaide, Hobart, and Perth. Its operations are better suited to large structured programs than small-team staff augmentation engagements.

Key Facts

• Best for: Government and large regulated outsourcing programs
• Core services: Contact centres, back-office processing, workforce management, case management
• Specialization: Public and community services
• Australian locations: Sydney, Melbourne, Canberra, Adelaide, Hobart, Perth
• Notable strength: High-volume Australian onshore service delivery

Contact Information

• Website: www.serco.com
• E-mail: information@serco-ap.com 
• Facebook: www.facebook.com/sercoasiapacific
• LinkedIn: www.linkedin.com/company/serco
• Address: Suite 6.02, Level 6, Tower 1, Darling Park, 201 Sussex Street, Sydney NSW 2000 
• Phone: +61 (0)2 9964 9733

9. Acquire Intelligence

Acquire Intelligence, formerly Acquire BPO, provides customer experience and back-office outsourcing supported by automation and AI services. Its outsourcing capabilities include omnichannel customer support and sales through voice, email, chat, social media, text, and ticketing systems.

Back-office services extend to finance and accounting, HR, payroll, IT support, content moderation, data services, procurement, administration, legal support, and other business functions. Acquire operates across Australia, the Philippines, the Dominican Republic, and the United States, allowing Australian businesses to combine local management with global delivery resources.

Key Facts

• Best for: Enterprise BPO combined with automation
• Core services: CX, back-office processing, finance, HR, payroll, IT support, data services
• Delivery model: Remote teams and managed operations
• Locations: Australia, Philippines, Dominican Republic, United States
• Former name: Acquire BPO
• Notable strength: Broad back-office service coverage alongside CX outsourcing

Contact Information

• Website: acquire.ai
• Facebook: www.facebook.com/acquireai
• LinkedIn: www.linkedin.com/company/acquireintelligence
• Instagram: www.instagram.com/acquire.ai
• Address: Level 15, 10 Queens Road, Melbourne, VIC 3004 
• Phone: +61-2-8199-5828 

10. Unity4

Unity4 is an Australian contact centre outsourcer built around a distributed work-from-home agent model. It manages inbound customer service, outbound calling, fundraising, sales campaigns, and digital channels on behalf of commercial and nonprofit organisations.

The company has operated since 2000 and provides services across Australia and several international markets. Its model is especially relevant to organisations that want local Australian agents without relying on a traditional centralised contact centre. Unity4 also develops its own contact centre technology platform, providing routing, analytics, quality management, and related operational capabilities alongside managed outsourcing.

Key Facts

• Best for: Australian home-based contact centre outsourcing
• Core services: Inbound support, outbound calling, fundraising, sales, digital channels
• Founded: 2000
• Delivery model: Distributed home-based agents
• Location: Australia with operations in several international markets
• Notable strength: Long-running remote contact centre model

Contact Information

• Website: unity4.com
• E-mail: info@unity4.com 
• LinkedIn: www.linkedin.com/company/unity4 
• Address: SE211 e-Innovation Centre, University of Wolverhampton, Telford, TF2 9FT 
• Phone: 1300 886 489 

11. Beepo

Beepo is an Australian-owned outsourcing provider that builds dedicated offshore teams in the Philippines. The company recruits, onboards, and manages Filipino professionals while Australian clients retain direct control over their employees' day-to-day output.

Its outsourcing services cover customer service, administration, accounting, financial services, e-commerce, technology, real estate, NDIS-related support, and creative work. Beepo maintains an Australian office in Melbourne and a delivery operation in Clark, Philippines. This setup is designed primarily for businesses that want to replace or supplement locally hired support roles with dedicated offshore employees.

Key Facts

• Best for: Australian businesses building dedicated Philippine teams
• Core services: Administration, customer service, accounting, e-commerce, technology support
• Delivery model: Dedicated offshore staffing
• Australian office: Melbourne
• Delivery location: Clark, Philippines
• Notable strength: Australian account management combined with Philippine staffing

Contact Information

• Website: www.beepo.com.au
• E-mail: accounts@beepo.com.au 
• Facebook: www.facebook.com/BeepoOutsourcing
• Twitter: x.com/BeepoLtd
• LinkedIn: www.linkedin.com/company/beepo
• Instagram: www.instagram.com/beepoinaction
• Address: Level 7, South Tower, 485 LaTrobe Street, Melbourne 3000 

12. hammerjack

hammerjack helps Australian businesses establish offshore teams in the Philippines. Its primary model is dedicated staffing, where employees work directly with the client while hammerjack manages recruitment, HR, compliance, IT, facilities, and employee support.

Businesses can also use fractional staffing or build a larger shared-services operation covering functions such as finance, IT, administration, customer service, sales, and marketing. The company has a Sydney office alongside delivery facilities in Manila and Pampanga, providing Australian clients with local commercial support and offshore operational infrastructure.

Key Facts

• Best for: Dedicated offshore teams and shared services
• Core services: Finance, accounting, IT, administration, customer service, sales, marketing
• Delivery models: Fractional staffing, dedicated staffing, shared services
• Australian office: Sydney
• Offshore locations: Manila and Pampanga, Philippines
• Notable strength: Multiple staffing models for different stages of offshore expansion

Contact Information

• Website: hammerjack.com.au
• Facebook: www.facebook.com/Hammerjack.com.au
• LinkedIn: www.linkedin.com/company/hammerjack
• Instagram: www.instagram.com/hammerjack_
• Address: Level 12, 50 Carrington Street, Sydney NSW 2000, Australia 

13. Satellite Office

Satellite Office provides offshore staffing and managed outsourcing for Australian businesses using dedicated teams based in the Philippines. Clients select and directly manage their offshore employees, while Satellite Office takes responsibility for recruitment, onboarding, HR, payroll, IT infrastructure, facilities, and compliance.

Its talent coverage spans customer experience, accounting, HR, technology, marketing, healthcare, finance, logistics, insurance, real estate, legal services, engineering, construction, and other functions. This broad role coverage makes the provider relevant to organisations planning to move several departments or business processes offshore rather than outsourcing only customer service.

Key Facts

• Best for: Australian businesses building multi-function offshore teams
• Core services: CX, accounting, IT, HR, marketing, administration
• Delivery model: Dedicated Philippine teams
• Industries: Financial services, technology, healthcare, retail, logistics, insurance and others
• Notable strength: Broad selection of professional roles available for offshoring

Contact Information

• Website: www.satelliteoffice.com.au
• Facebook: www.facebook.com/satelliteofficelife
• LinkedIn: www.linkedin.com/company/satellite-office
• Instagram: www.instagram.com/satelliteofficelife
• Address: Suite 702 17 Castlereagh St Sydney NSW 2000 Australia
• Phone: 1300 305 603 

14. Sourcefit

Sourcefit provides offshore staffing, employer-of-record, and BPO services specifically marketed to Australian businesses. Its Australian offering covers accounting and finance, customer service, IT and software development, back-office support, healthcare administration, and creative or marketing functions.

Rather than limiting outsourcing to one delivery country, Sourcefit operates delivery centres across the Philippines, South Africa, the Dominican Republic, Madagascar, the UK, and other markets. This provides Australian clients with different talent pools and time-zone options while keeping recruitment, HR, IT, and operational support under one outsourcing relationship.

Key Facts

• Best for: Offshore staffing across multiple business functions
• Core services: Customer service, back office, finance, IT, healthcare administration, marketing
• Delivery models: Staffing, EOR, and BPO
• Australian market: Dedicated Australian outsourcing offering
• Delivery locations: Multiple international talent markets
• Notable strength: Flexible choice of offshore and nearshore delivery locations

Contact Information

• Website: sourcefit.com
• E-mail: contact@sourcefit.com 
• Facebook: www.facebook.com/SourcefitPH
• Twitter: x.com/SourcefitHQ
• LinkedIn: www.linkedin.com/company/sourcefitph
• Address: 14 Parkes St, Manly Vale, 2093, NSW, Australia 
• Phone: +61 8 7223 0407 

15. Remote Staff

Remote Staff connects Australian businesses with Philippines-based remote professionals for customer service and other outsourced roles. The company has supported remote working relationships since 2007 and maintains an Australian presence in New South Wales alongside its Philippine operation.

Customer service outsourcing can cover general enquiries, technical support, billing assistance, and other stages of the customer journey. Its model is suited to companies looking for individual remote professionals or dedicated offshore staff rather than a large fully managed contact centre operation.

Key Facts

• Best for: Australian SMEs hiring dedicated remote staff
• Core services: Customer service and remote staffing
• Delivery model: Dedicated Philippines-based remote professionals
• Australian location: Bondi Junction, NSW
• Operating since: 2007
• Notable strength: Long-term focus on Australia-Philippines remote staffing

Contact Information

• Website: www.remotestaff.com.au
• E-mail: enquiry@remotestaff.com
• Twitter: x.com/remotestaffinc
• LinkedIn: www.linkedin.com/company/remotestaff
• Instagram: www.instagram.com/remotestaff
• Address: Suite #1059, 30 Denison Street, Bondi Junction, NSW 2022, Australia 
• Phone: +61 2 8877 8779

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Conclusion

Australia's BPO market includes traditional contact centre providers, enterprise outsourcing companies, and offshore staffing specialists serving Australian businesses from delivery hubs in the Philippines and other regions. The right choice depends on whether a company needs fully managed customer experience operations, back-office process outsourcing, technical support, or dedicated remote professionals.

NeoWork offers a flexible option for businesses that want to build outsourced teams across customer experience, virtual assistance, technical roles, AI operations, and other recurring business functions. Other providers on this list may be better suited to large enterprise contact centres, government programs, Australian onshore delivery, or dedicated Philippines-based staffing models.

Before choosing a BPO provider, companies should compare delivery locations, management structure, recruitment standards, communication channels, data security requirements, and the level of operational control included in the engagement.

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