Canadian businesses can choose from local BPO providers, Canadian-headquartered outsourcing firms, and global operators with established delivery capacity in Canada. This list focuses on providers with verifiable outsourcing capabilities, active operations, and services relevant to customer experience, back-office work, sales support, technical support, and managed business processes.

1. NeoWork

NeoWork provides outsourced teams through two main models: Global Staffing for individual contributors and Operations Partnership for fully managed functions. Its service range covers customer experience, virtual assistants, IT and development, AI training, creative services, and operational support. Managed engagements can include quality assurance, workforce management, supervision, and dedicated reporting.

NeoWork is particularly relevant to Canadian companies that want offshore or distributed capacity while keeping teammates dedicated to a single account. The company reports a 91% teammate retention rate and selects 3.2% of interviewed candidates. It also supports 24/7 operations, including holidays.

Key Facts

• Best for: Companies building dedicated remote or managed operational teams
• Core services: BPO, customer experience, virtual assistants, IT and development, AI training, creative services
• Service models: Global Staffing and Operations Partnership
• Delivery coverage: 24/7 operations available
• Employee retention: 91%
• Candidate selectivity: 3.2% of interviewed candidates hired

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. ContactPoint 360

ContactPoint 360 operates Canadian delivery locations in Toronto and Montreal as part of a broader international BPO network. Its outsourcing portfolio covers customer care, sales outsourcing, multilingual support, back-office services, collections management, technical support, and omnichannel customer interactions.

The company supports voice, email, chat, social, and other digital channels while combining human delivery with AI-assisted workforce and customer-service tools. Canadian operations can be combined with delivery centers in other regions when companies need a hybrid-shoring model.

Key Facts

• Best for: Multilingual and omnichannel CX programs
• Core services: Customer care, back-office support, sales outsourcing, collections, technical support
• Canadian locations: Toronto and Montreal
• Languages: 31+
• Coverage: 24/7 multilingual support

Contact Information

• Website: contactpoint360.com
• Email: sales@contactpoint360.com
• Address: 1880 O’Connor Dr, Toronto, ON M4A 1W9
• LinkedIn: www.linkedin.com/company/contact-point-360
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360

3. NQX

NQX, formerly Nordia, is a Canadian customer-experience outsourcing provider headquartered in Laval, Quebec. Its BPO services include inbound and outbound voice support, email and chat support, contact-center operations, digital services, consulting, and AI-supported self-service.

The company operates Canadian centers in Quebec, Ontario, New Brunswick, and British Columbia, alongside delivery capacity in the Philippines. That structure gives organizations the option to combine Canadian operations with offshore resources while maintaining one CX partner.

Key Facts

• Best for: Bilingual and large-scale customer care programs
• Core services: Voice support, chat, email, digital CX, consulting, AI-enabled self-service
• Headquarters: Laval, Quebec
• Canadian presence: Quebec, Ontario, New Brunswick, British Columbia
• Industries: Telecom, retail, e-commerce, fintech, travel, government, nonprofits, academia

Contact Information

• Website: nqx.ca
• Phone: 1-833-858-9725
• Address: 690, Boul. Le Corbusier, Laval, QC H7N 0A9

• LinkedIn: www.linkedin.com/company/nqx
• Facebook: www.facebook.com/nqx.inc

4. IntouchCX

IntouchCX is a Canadian-founded CX and BPO company with its corporate headquarters and multiple campuses in Winnipeg. Its services span digital customer experience, voice and chat support, back-office processing, trust and safety, AI services, claims processing, collections, and revenue-cycle related operations.

The company works across industries including retail, technology, travel, entertainment, financial services, utilities, healthcare, and digital commerce. Its global footprint can suit businesses that need to combine Canadian management and delivery with international capacity.

Key Facts

• Best for: Large omnichannel CX and back-office programs
• Core services: Digital CX, customer support, back-office processing, trust and safety, AI services
• Canadian headquarters: Winnipeg, Manitoba
• Canadian campuses: Multiple Winnipeg locations
• Industries: Retail, technology, travel, fintech, healthcare, media, utilities

Contact Information

• Website: www.intouchcx.com
• Address: 240 Kennedy Street, 2nd Floor, Winnipeg, Manitoba R3C 1T1
• LinkedIn: www.linkedin.com/company/intouchcx
• Facebook: www.facebook.com/intouchcx.official
• Twitter: x.com/intouch__CX
• Instagram: www.instagram.com/intouchcx

5. GEXEL

Montreal-based GEXEL provides contact-center BPO services with a mix of Canadian and international delivery. Its service portfolio includes customer care, sales and lead generation, technical support, back-office processing, surveys, marketing support, and quality assurance.

GEXEL describes its delivery model as "smartsourcing," combining its Montreal operation with centers in Morocco and South Africa. This structure may fit companies seeking local Canadian relationship management while moving selected processes to lower-cost delivery locations.

Key Facts

• Best for: Companies combining Canadian oversight with offshore CX capacity
• Core services: Customer care, sales, technical support, back office, QA, surveys
• Headquarters: Montreal, Quebec
• Delivery locations: Canada, Morocco, South Africa
• Canadian capacity: More than 450 seats reported at its Montreal location

Contact Information

• Website: gexel.com
• Phone: 1-844-212-5472
• Email: sales@gexel.com
• LinkedIn: www.linkedin.com/company/gexeltelecom
• Facebook: www.facebook.com/GexelTelecom
• Instagram:  www.instagram.com/gexelteleco

6. Blue Ocean Contact Centers

Blue Ocean is headquartered in Halifax and provides outsourced customer-experience operations through Canadian, nearshore, and offshore delivery. Its programs cover customer service, order management, technical support, reservations, roadside assistance, loyalty programs, social-media support, and warranty or after-sales processes.

Canadian support can be paired with capacity in the Dominican Republic and the Philippines. Blue Ocean also supports English and French as primary languages, along with Spanish and selected additional languages for lower-volume requirements.

Key Facts

• Best for: Customized customer-care programs with Canadian oversight
• Core services: Customer service, tech support, order management, reservations, loyalty support
• Headquarters: Halifax, Nova Scotia
• Delivery model: Canada, nearshore, and offshore
• Operating coverage: 24/7/365

Contact Information

• Website: blueocean.ca
• Phone: 1-866-658-2969
• Email: solutions@blueocean.ca
• Address: 7051 Bayers Road, Suite 400, Halifax, Nova Scotia, B3L 4V2, Canada
• LinkedIn: www.linkedin.com/company/blue-ocean-contact-centers
• Facebook: www.facebook.com/BlueOceanContactCenters
• Twitter: x.com/blueoceantweets
• Instagram: www.instagram.com/blueoceancontactcenters

7. Bill Gosling Outsourcing

Bill Gosling Outsourcing has decades of experience in contact-center outsourcing, customer experience, and accounts receivable management. Its operational footprint includes Canada as well as the United States, Costa Rica, the Philippines, the UK, Trinidad and Tobago, and India.

The company handles customer-experience processes alongside receivables management, collections, workforce-management solutions, and related operational functions. Its international footprint makes it relevant to Canadian organizations that require several delivery regions under one provider.

Key Facts

• Best for: Customer experience and accounts receivable outsourcing
• Core services: Customer experience, contact-center operations, receivables management, collections
• Operating history: Since 1955
• Delivery presence: Canada and multiple international markets

Contact Information

• Website: www.billgosling.com
• Phone: +1 844-200-2467
• Email: info@billgosling.com
• Address: 4200 Boul. Saint-Laurent Bureau 600, Montreal, QC H2W 1Z3, Canada
• LinkedIn: www.linkedin.com/company/bill-gosling-outsourcing
• Facebook: www.facebook.com/BillGoslingOutsourcing
• Instagram: www.instagram.com/bgocareers

8. Agents Republic

Agents Republic is a Canadian BPO company headquartered in Vancouver, with an additional sales office in Toronto. It provides multilingual contact-center outsourcing using a globally distributed agent network.

The service mix includes customer service, sales support, technical support, and back-office operations. The company emphasizes native-language support and global workforce coverage, which can be useful for Canadian organizations serving customers across multiple markets and languages.

Key Facts

• Best for: Multilingual customer support
• Core services: Customer service, sales, technical support, back-office operations
• Headquarters: Vancouver, British Columbia
• Canadian office: Toronto, Ontario
• Delivery model: Globally distributed agent network

Contact Information

• Website: www.agentsrepublic.com
• Phone: +18336458400
• Email: info@agentsrepublic.com
• Address: 666 Burrard Street, Suite 500, Vancouver, British Columbia, V6C 3P6 Canada
• LinkedIn: www.linkedin.com/company/agentsrepublic
• Facebook: www.facebook.com/agentsrepublic
• Twitter: x.com/agentsrepublic
• Instagram:  www.instagram.com/agents_republic

9. TP Canada

TP maintains Canadian customer-experience operations in Toronto and Waterloo, supplemented by its Cloud Campus remote-delivery model. Its Canadian services combine outsourced customer support with sales operations, digital CX, analytics, consulting, automation, and AI-supported customer interactions.

For companies with large or complex programs, TP offers access to both Canadian delivery and an extensive international operating network. Its Toronto operation also supports Revenue-as-a-Service programs combining outsourced sales teams with CRM and AI technology.

Key Facts

• Best for: Enterprise-scale CX and sales outsourcing
• Core services: Customer experience, sales outsourcing, analytics, AI-enabled CX, consulting
• Canadian locations: Toronto and Waterloo
• Delivery options: Physical centers and remote Cloud Campus operations
• Customer model: Multilingual and omnichannel

Contact Information

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Twitter: x.com/Teleperformance
• Facebook: www.facebook.com/teleperformancebrasil
• Instagram: www.instagram.com/teleperformance_group

10. Concentrix

Concentrix operates a substantial Canadian delivery network as part of its international customer-experience business. Its listed Canadian locations include Belleville, Cape Breton, Chatham, Dartmouth, Hamilton, Mississauga, Niagara Falls, and Oshawa, alongside work-from-home delivery.

The company's broad geographic footprint makes it relevant to enterprises that need Canadian customer operations integrated with a larger global CX network. Its Canadian presence also gives buyers multiple domestic delivery locations rather than relying on a single office or contact center.

Key Facts

• Best for: Enterprises requiring multiple Canadian delivery locations
• Core focus: Customer experience and outsourced customer operations
• Canadian presence: Ontario and Nova Scotia
• Delivery model: Contact centers plus work-from-home operations
• International coverage: Global

Contact Information

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

11. AnswerNet Canada

AnswerNet Canada provides contact-center and business-process outsourcing services through inbound, outbound, automated, and AI-supported programs. Services include customer care, telephone answering, appointment setting, help desk support, lead generation, telemarketing, telesales, and third-party verification.

The company has a Toronto office and offers Canada-based call-center delivery for organizations that prefer local customer-service operations. Multilingual support, after-hours service, and overflow coverage can also be incorporated into outsourced programs.

Key Facts

• Best for: Flexible inbound and outbound contact-center outsourcing
• Core services: Customer care, answering services, help desk, lead generation, telesales
• Canadian office: Toronto
• Coverage: 24/7 and overflow options
• Delivery: Canada-based call centers available

Contact Information

• Website: answernet.ca
• Phone: 800-411-5777
• Email: answer@answernet.com
• Address: 91 Skyway Ave Ste 102, Etobicoke, ON M9W6R5
• LinkedIn: www.linkedin.com/company/answernet
• Facebook: www.facebook.com/AnswerNet
• Twitter: x.com/AnswerNet

12. SureCall

SureCall operates an onshore contact-center model with Canadian operations in Calgary. The company uses North American agents for customer interactions across voice, chat, SMS, and email, with AI tools supporting agent workflows.

The provider has operated since 1982 and positions its services toward mid-market businesses that want human-led customer support without moving the operation entirely offshore. Coverage is available around the clock, making SureCall suitable for customer-service and answering requirements that extend beyond standard business hours.

Key Facts

• Best for: Mid-market companies seeking North American customer support
• Core services: Voice, chat, SMS, email, answering services
• Canadian location: Calgary, Alberta
• Coverage: 24/7/365
• Operating history: Since 1982

Contact Information

• Website: www.surecallcc.com
• Phone: +1 (877) 310-0088
• Email: bdt@surecallcc.com
• Address: 2535 3 Avenue SE, Suite 410, Calgary, Alberta T2A 7W5
• LinkedIn: www.linkedin.com/company/surecall-contact-centers-ltd-
• Facebook: www.facebook.com/SureCallCC
• Twitter: x.com/SureCallCC
• Instagram: www.instagram.com/surecallcc

13. 3C Contact Services

3C Contact Services is a Toronto-area outsourcing provider focused on small and midsize businesses in Canada and the broader North American market. Its offering covers inbound customer support, back-office operations, business-process management, lead generation, appointment scheduling, customer retention, sales, and data verification.

Clients can choose shared-agent or dedicated-agent structures depending on the program. Dedicated teams work exclusively on one client's campaign, while shared-agent arrangements can support businesses with lower or variable contact volumes.

Key Facts

• Best for: Small and midsize businesses
• Core services: Inbound support, back office, sales, lead generation, retention
• Delivery models: Shared agents and dedicated agents
• Location: Concord, Ontario
• Market coverage: Canada and North America

Contact Information

• Website: 3ccontactservices.com
• Phone: 1-888-353-2335
• Email: info@3CContactServices.com
• Address: 3300 Hwy 7, Suite 904 Concord, Ontario L4K 4M3
• LinkedIn: www.linkedin.com/company/3c-contact-services
• Facebook: www.facebook.com/3CContactServices
• Twitter: x.com/3CContactServic
• Instagram: www.instagram.com/3ccontactservices

14. Miratel Solutions

Toronto-based Miratel Solutions provides outsourced inbound and outbound customer-contact services together with back-office support. Its published service options include inbound CRM, outbound CRM, web chat, email response management, back-end office support, and specialized response programs.

The company can suit organizations seeking a Canadian provider for customer communication processes that span both live-agent interactions and administrative work. Its Toronto operation also supports fundraising-related programs and other specialized contact-center requirements.

Key Facts

• Best for: Canadian inbound, outbound, and back-office programs
• Core services: Inbound CRM, outbound CRM, email, chat, back-office support
• Location: Toronto, Ontario
• Delivery focus: Contact-center and customer-response outsourcing

Contact Information

• Website: miratelinc.com
• Phone: 866.647.2835
• Email: recruiting@miratelinc.com
• Address: 2501 Steeles Ave West, Suite 200, Toronto, ON, Canada M3J 2P1
• LinkedIn: www.linkedin.com/company/miratel-solutions
• Twitter: x.com/Miratel

15. Apollo Blake

Apollo Blake provides bilingual English and French outsourcing services designed specifically for companies serving the Canadian market. Its BPO offering includes inbound and outbound customer service, technical support, live chat, email, social-media support, CRM management, and back-office processing.

Rather than operating as a Canadian-headquartered provider, Apollo Blake delivers offshore services from Mauritius while focusing part of its offering on Canadian customer-care requirements. This model can be relevant to companies seeking bilingual offshore capacity for more specialized customer interactions and back-office workflows.

Key Facts

• Best for: English and French offshore customer support for the Canadian market
• Core services: Customer care, technical support, back office, email, chat, social media
• Languages: English and French
• Delivery location: Mauritius
• Market focus: Canada and international customers

Contact Information

• Website: www.apolloblake.ca
• Address: Ebene Links Building E43, Avenue De La Canelle, 72201 Ebene City, Mauritius

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Conclusion

The BPO market in Canada gives businesses access to several outsourcing models, from domestic contact centers and bilingual customer support to global delivery networks and dedicated offshore teams. The right provider depends on the processes being outsourced, required language coverage, operating hours, preferred delivery location, and the level of control the client wants to retain.

Companies such as NeoWork support businesses that want dedicated remote teams integrated into existing workflows, while Canadian providers can offer local customer service, sales support, technical assistance, and back-office operations. For organizations comparing BPO companies in Canada, the most useful approach is to evaluate each provider's service scope, delivery model, geographic coverage, scalability, and ability to support long-term operational requirements.

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