Cebu has developed into a major Philippine outsourcing hub for customer experience, back-office work, IT support, finance, and specialized operational roles. Buyers now have access to both large global contact-center networks and providers built around dedicated offshore teams, giving them more choice in how closely an outsourced group integrates with internal operations. Technology, security controls, workforce stability, and the ability to support multiple channels are increasingly important alongside labor cost. Cebu IT Park, Cebu Business Park, and newer business districts also give providers a mature infrastructure base for round-the-clock service delivery.

1. NeoWork

NeoWork builds dedicated outsourced teams for companies that want to expand operations without creating a separate offshore organization from scratch. Its service lines include customer experience, virtual assistants, IT and development, AI training, MVP support, and creative work, with Philippine delivery that includes Cebu-based talent and teams.

The company offers both global staffing and a more managed Operations Partnership model that adds workforce management, quality assurance, and reporting. This structure is a practical fit for growing businesses that want teammates embedded in their tools and processes while keeping the option to add more operational oversight as the team expands.

Key Facts

• Best for: Growth-stage companies building dedicated offshore teams
• Core services: BPO, customer experience, virtual assistants, IT and development, AI training, MVP support, creative services
• Delivery model: Global staffing and managed operations partnership
• Talent metrics: 91% annualized teammate retention rate and 3.2% candidate selectivity rate
• Cebu presence: Philippine delivery includes Cebu-based teams and talent

Contact Information

• Website: www.neowork.com 
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. Concentrix

Concentrix operates in Cebu as part of a large global customer experience and business services network. Its work spans customer care, technical support, sales, digital operations, analytics, and AI-enabled service delivery, making it relevant to companies that need more than a basic voice contact center.

The Cebu footprint connects local delivery capacity to a broader operating platform with multilingual support, digital channels, automation, and enterprise process management. That combination suits larger brands that need structured governance, high-volume customer operations, and the ability to extend programs across regions without changing providers.

Key Facts

• Best for: Large brands with complex, high-volume customer operations
• Core services: Customer care, technical support, sales, digital operations, analytics
• Specialization: AI-supported and omnichannel customer experience
• Location: Cebu City, Philippines

Contact Information:

• Website: www.concentrix.com 
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/p/Concentrix-100064784884066
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

3. Foundever

Foundever maintains active Cebu operations within its wider Philippine delivery network. The company handles customer care, technical support, back-office support, collections, sales and retention, and trust and safety work, covering both frontline interactions and supporting processes behind them.

Its Cebu locations give buyers access to an established contact-center labor market while the broader Foundever network supports multi-site and international programs. The service mix is particularly relevant for enterprises that want several customer lifecycle functions under one operating model, including technical assistance, revenue retention, and non-voice processing.

Key Facts

• Best for: Enterprises consolidating several CX functions with one provider
• Core services: Customer care, technical support, back-office support, collections, sales and retention, trust and safety
• Delivery model: Multi-site Philippine and global CX operations
• Location: Cebu City, Philippines

Contact Information

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

4. TTEC

TTEC delivers outsourced customer experience from Cebu through its eBloc Tower 2 operation in Cebu IT Park. Relevant services include customer support, technical support, and sales, backed by a broader CX platform that also covers consulting, analytics, automation, workforce management, and digital channel operations.

For companies with large service programs, TTEC offers a way to combine Cebu-based delivery with other onshore, nearshore, and offshore locations. The model fits organizations that want contact-center execution tied to technology and performance management rather than treating outsourced agents as a stand-alone labor pool.

Key Facts

• Best for: Enterprises modernizing large customer service operations
• Core services: Customer support, technical support, sales, digital CX
• Specialization: Technology-enabled contact-center operations

Contact Information

• Website: www.ttec.com  
• Phone: (615) 620-0569
• Email: verifications@thomas-and-company.com
• Address: GF, 7th to 12th Floor, Asia Town Cebu IT Park, Salinas Drive, Lahug, Cebu City 6000, Philippines
• LinkedIn: www.linkedin.com/company/ttec
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• Instagram: www.instagram.com/tteclife

5. Fusion CX

Fusion CX operates a Cebu contact center that supports inbound and outbound customer interactions across voice and non-voice channels. Its service range includes customer support, technical assistance, appointment scheduling, sales-related work, and omnichannel CX, with multilingual capabilities available across the wider organization.

The Cebu operation is suited to businesses that want traditional contact-center capacity but also need digital channels integrated into the same program. Fusion CX works across industries including financial services, healthcare, retail, and other service-heavy sectors, giving it a useful base for programs where customer communication and process consistency are closely linked.

Key Facts

• Best for: Multichannel customer support and contact-center programs
• Core services: Inbound and outbound support, technical assistance, appointment scheduling, digital CX
• Channels: Voice and non-voice customer interactions
• Location: Cebu City, Philippines

Contact Information

• Website: www.fusioncx.com
• Phone: (855) 200-9168
• Email: contact@fusioncx.com 
• Address: 7th Floor Robinsons Cybergate Bldg Fuente Osmeña, Brgy Capitol Site, Cebu City, Cebu 6000, Philippines

• LinkedIn: www.linkedin.com/company/fusioncx-official
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• Instagram: www.instagram.com/fusioncxofficial

6. Select VoiceCom

Select VoiceCom is a Cebu-based outsourcing provider with operations in Cebu IT Park. Its services include inbound and outbound customer support, back-office processing, technical support, retention, sales-related workflows, and other customer contact functions, with programs designed for both voice and digital channels.

Because its delivery base is centered in Cebu, the company is a natural fit for buyers specifically seeking a local BPO rather than a global provider that happens to maintain one Cebu site. Its service mix works well for small and mid-sized programs that need hands-on account management and the ability to combine customer-facing work with supporting back-office tasks.

Key Facts

• Best for: Small and mid-sized companies seeking a Cebu-centered BPO partner
• Core services: Inbound and outbound support, back-office processing, technical support, retention
• Delivery model: Voice and digital customer operations

Contact Information

• Website: selectvoicecom.com
• Phone: 855-777-0778
• Email: info@selectvoicecom.com
• Address: 7th and 10th Floor, i1 Building Jose Maria del Mar Avenue St., Cebu IT Park, Cebu City, Philippines 6000
• LinkedIn: www.linkedin.com/company/select-voicecom
• Facebook: www.facebook.com/selectvoicecomph
• Instagram: www.instagram.com/selectvoicecomph

7. Connext Global

Connext Global opened a Cebu IT Park site in TGU Tower in 2026, extending its Philippine co-sourcing and offshore staffing model into the city. The company builds dedicated teams across customer service, healthcare, finance, technology, and other professional functions rather than limiting delivery to conventional call-center roles.

The operating model is designed for clients that want more direct control over dedicated staff while Connext handles recruitment, facilities, HR, and supporting infrastructure. Its Cebu expansion is especially relevant for organizations looking to diversify Philippine delivery beyond Metro Manila while retaining an office-based environment for sensitive or collaborative work.

Key Facts

• Best for: Dedicated professional teams with a co-sourcing model
• Core services: Customer service, healthcare operations, finance, technology staffing
• Delivery model: Co-sourcing and offshore staffing

Contact Information

• Website: connextglobal.com
• Phone: +1 (808) 468-6733
• Email: infosec@connextglobal.com
• Address: TGU Building Jose Maria (J.M.) del Mar Avenue corner Salinas Drive Cebu IT Park Cebu City
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Twitter: x.com/connextph
• Instagram: www.instagram.com/connextglobalsolutions_

8. KMC Solutions

KMC Solutions combines offshore team building, employer of record services, HR and payroll support, IT infrastructure, and managed workspace across the Philippines and Colombia. Cebu is a core part of its Philippine footprint, with multiple facilities in Cebu IT Park and nearby business districts.

This model is useful for companies that want to establish a dedicated Cebu team without forming a local entity or coordinating separate vendors for hiring, employment, facilities, and compliance. KMC can support functions such as customer success, IT, finance, accounting, sales development, marketing operations, and other professional roles inside managed office environments.

Key Facts

• Best for: Companies establishing dedicated Cebu teams without a local entity
• Core services: Recruitment, employer of record, HR, payroll, IT, managed workspace
• Team functions: Customer success, IT, finance, accounting, sales, marketing operations
• Location: Multiple Cebu facilities including Cebu IT Park

Contact Information

• Website: kmc.solutions
• Phone: +632 8779 6540
• Address: Metro Manila, PH: 25th floor Picadilly Star Bonifacio Global City, Taguig City, 1214

9. Emapta

Emapta expanded into Cebu with an office at JEG Tower, giving its global outsourcing model a dedicated base in the city. The site supports roles across customer service, accounting, software development, digital marketing, loan processing, and other professional functions, with office infrastructure designed for secure, long-term offshore teams.

The company focuses on dedicated staffing rather than pooled call-center delivery, which gives clients more control over workflows, tools, and team culture. Emapta is therefore well suited to businesses that want Cebu talent across several skilled functions while keeping the outsourced team closely aligned with an internal organization.

Key Facts

• Best for: Dedicated offshore teams across professional and operational roles
• Core services: Customer service, accounting, software development, marketing, processing support
• Delivery model: Dedicated global resourcing and managed offshore teams

Contact Information

• Website: emapta.com 
• Phone: +63 2 8540 0032
• Email: info@emapta.com
• Address: JEG Tower @ One Acacia, corner of Archbishop Reyes Avenue, Acacia St, Cebu City, 6000, Philippines
• Linkedin: www.linkedin.com/company/emaptaglobal

10. Outsourced

Outsourced operates a Cebu IT Park location at Skyrise 4A for dedicated offshore teams and BPO operations. Its staffing categories extend well beyond customer service to admin support, IT, financial services, healthcare, professional services, creative work, marketing, legal support, and AI-related roles.

The provider can support office-based teams in Cebu with managed facilities, IT infrastructure, and business continuity resources, while also offering remote staffing. This gives buyers flexibility to place customer-facing, technical, and professional functions in the same city without forcing every role into a traditional contact-center structure.

Key Facts

• Best for: Companies outsourcing a mix of customer, technical, and professional roles
• Core services: Contact center, admin, IT, finance, healthcare, marketing, professional staffing
• Delivery model: Dedicated office-based and remote offshore staffing

Contact Information

• Website: outsourced.ph
• Phone: +61 2 8103 3124
• Address: Building Icon10th, 17th & 18th Floor, W Geonzon Street, Cebu City, Philippines
• Email: contact@outsourced.ph
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Facebook: www.facebook.com/outsourcedcareers

11. Booth 

Booth expanded its Philippine operations into Cebu and opened a dedicated Cebu workspace for locally based employees. Its outsourcing model centers on building full-time remote and offshore teams for customer support, technical functions, HR, payroll, finance, data work, creative roles, and other business operations.

The company is relevant to organizations that want dedicated staff rather than a shared-agent model. Cebu adds another talent market to its Philippine delivery options, while the provider handles recruitment, employment, team support, and operational infrastructure around the client-directed workforce.

Key Facts

• Best for: Dedicated offshore staffing across support and professional functions
• Core services: Customer support, technical support, HR, payroll, finance, data, creative staffing
• Delivery model: Dedicated full-time offshore teams
• Location: Cebu, Philippines

Contact Information

• Website: hirebooth.com
• Address: 9th Floor Johndorf Tower, Biliran Road, Cebu Business Park, 6000, Cebu City, Philippines
• LinkedIn: www.linkedin.com/company/boothglobal
• Facebook: www.facebook.com/boothglobal
• Instagram: www.instagram.com/insidebooth

12. Qualfon

Qualfon operates from Skyrise 3 in Cebu IT Park as part of its international BPO network. The company provides omnichannel customer experience, call-center support, back-office support, revenue growth services, and marketing services, covering both customer-facing work and supporting operational processes.

Current Cebu hiring includes customer service, back-office, management, recruitment, and AI-focused operational roles, indicating a broad active delivery base rather than a single narrow program. Qualfon is a practical fit for businesses that need established contact-center capabilities with room to add sales, back-office, and technology-enabled process support.

Key Facts

• Best for: Omnichannel CX programs with back-office and revenue support needs
• Core services: Call-center support, customer experience, back office, revenue growth, marketing services
• Delivery model: Global BPO and omnichannel customer operations

Contact Information

• Website: www.qualfon.com
• Phone: 877-261-0804
• Address: Skyrise 3 Bldg., Cebu IT Park Apas, Cebu City , 6000
• LinkedIn: www.linkedin.com/company/qualfon
• Facebook: www.facebook.com/QualfonAmerica

Conclusion

Cebu's BPO market now supports a much wider range of operating models than traditional call-center outsourcing. Buyers can choose between large multi-site CX providers, Cebu-centered contact centers, and dedicated staffing partners that place finance, technology, healthcare, marketing, and administrative roles alongside customer support. The most important distinction is often not company size, but how ownership, reporting, quality management, security, and day-to-day control are divided between the client and provider. Office location also matters when teams need secure facilities, reliable infrastructure, or close supervision, while remote and hybrid delivery can widen the available talent pool. As AI and automation take on more routine work, Cebu providers are increasingly valuable for the human judgment, process management, and specialized skills that remain difficult to automate.