Businesses evaluating BPO companies in Delhi often look across the wider Delhi NCR market, including Gurugram and Noida, where many large outsourcing delivery centers are based. This list compares providers covering customer experience, back-office operations, finance and accounting, sales support, technical support, data processing, and other outsourced business functions.

1. NeoWork

NeoWork provides outsourced staffing and managed operations for companies that need to expand customer support, administrative, technical, AI, and creative functions. Its model differs from a conventional large call center because businesses can start with individual contributors or build a managed team with workforce management, quality assurance, and dedicated reporting.

For companies considering BPO delivery connected with India, NeoWork supports remote teams and operational programs without requiring the client to build an internal department. Its services include customer experience, virtual assistants, AI training support, IT and development roles, bookkeeping and back-office work, and manual operational workflows. NeoWork reports a 91% annual teammate retention rate and hires 3.2% of interviewed candidates.

Key Facts

• Core services: BPO, customer experience, virtual assistants, back-office support, AI training, IT and development staffing, creative services
• Best for: Companies building flexible outsourced or embedded operational teams
• Delivery model: Individual contributors and fully managed teams
• Industries: Technology, healthcare, logistics, media, gaming, e-commerce
• Notable strength: Teams can start small and expand as operational requirements grow

Contact Information

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Go4customer

Go4customer provides call center and business process outsourcing services from delivery facilities in Noida, making it directly relevant to businesses searching across the Delhi NCR outsourcing market. Its service portfolio covers inbound and outbound calling, customer support, telemarketing, lead generation, customer surveys, third-party verification, and related contact center processes.

The company operates under Cyfuture India and maintains facilities in the Noida Special Economic Zone. Its official site also lists customer service and back-office capabilities alongside support for domestic and international outsourcing programs.

Key Facts

• Best for: Businesses outsourcing voice-heavy customer service and outbound campaigns
• Core services: Inbound call center, outbound calling, telemarketing, lead generation, customer surveys
• Specialization: Call center outsourcing
• Location: Noida, Delhi NCR
• Notable strength: Dedicated call center facilities in the Noida SEZ

Contact Information

• Website: go4customer.com
• E-mail: sales@cyfuture.com 
• Facebook: www.facebook.com/Go4CustomerServices
• Twitter: x.com/go4customer
• LinkedIn: www.linkedin.com/company/go4customer
• Instagram: www.instagram.com/go4customerservices
• Address: Plot No. 197-198, Noida Special Economic Zone (NSEZ), Phase II, Noida 201 305 
• Phone: +91-120-6277700 

3. Silaris 

Silaris focuses heavily on customer engagement and BPO services for banking, insurance, financial services, lending, and consumer-facing businesses. Its operations cover customer support, telemarketing, sales, lead generation, collections, back-office processing, and technology-supported customer engagement.

The company has delivery centers in Delhi, Gurugram, Greater Noida, and Bengaluru, giving it one of the clearest direct geographic matches for this. Its platform also incorporates CRM integration, reporting, quality monitoring, analytics, and AI-supported agent coaching.

Key Facts

• Best for: BFSI and consumer businesses outsourcing customer engagement
• Core services: Customer support, telemarketing, sales, lead generation, collections, back-office processing
• Specialization: BFSI-focused business process management
• Industries: Banking, insurance, financial services, consumer durables
• Location: Delhi, Gurugram, Greater Noida
• Notable strength: Multiple Delhi NCR delivery centers

Contact Information

• Website: silaris.in
• E-mail: info@silaris.in
• Phone: +91-11-66158712

4. Cogent E-Services

Cogent E-Services operates a large business process outsourcing organization with delivery operations across India. The company's footprint includes Noida and Gurugram, while its registered office is in New Delhi.

Its BPO operations support customer interactions and business processes at significant scale. Cogent reports more than 20,000 employees across 12 Indian cities, making it relevant for companies that require larger workforce deployments rather than small outsourced teams.

Key Facts

• Best for: High-volume outsourced operations
• Core services: BPO, customer operations, business process management
• Delivery model: Large-scale multi-location operations
• Location: New Delhi, Noida, Gurugram
• Notable strength: Large delivery footprint across India

Contact Information

• Website: cogenteservices.com
• E-mail: email@cogenteservices.com 
• Twitter: x.com/cogent_es
• LinkedIn: www.linkedin.com/company/cogent-e-services
• Address: C-100, Sector 63, Noida, UP 201301, India 
• Phone: +911204832550 

5. Fusion CX

Fusion CX provides customer experience and call center outsourcing across voice and digital channels. Its India network includes delivery centers in both Noida and Gurugram, alongside facilities in other major Indian outsourcing hubs.

Relevant services include inbound and outbound customer engagement, customer service, sales-related interactions, market research, surveys, follow-up campaigns, and other outsourced CX processes. Fusion CX serves industries including healthcare, fintech, retail, travel, telecom, e-commerce, and technology.

Key Facts

• Best for: Multichannel customer experience outsourcing
• Core services: Inbound support, outbound engagement, customer service, surveys, customer outreach
• Specialization: CX and call center operations
• Industries: Healthcare, fintech, retail, telecom, travel, technology, e-commerce
• Location: Noida and Gurugram
• Notable strength: Multi-city Indian delivery network

Contact Information

• Website: www.fusioncx.com
• E-mail: contact@fusioncx.com 
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Address: Y9, EP Block, Sector V, Salt Lake City, Bidhan Nagar, Kolkata – 700091 
• Phone: (855) 200-9168 

6. Startek

Startek runs a substantial Indian customer experience operation with delivery centers in Gurgaon, Noida, and numerous other cities. Its Gurgaon operation functions as its India headquarters, while its Noida center supports multilingual customer experience programs.

The company handles voice and chat customer service, digital interactions, back-office work, multilingual support, technology support, and AI-assisted customer experience processes. Startek states that its Indian organization includes more than 24,000 employees across 16 cities, supporting both domestic and international programs.

Key Facts

• Best for: Enterprise-scale omnichannel customer experience programs
• Core services: Voice support, chat support, digital CX, multilingual support, back-office services
• Industries: BFSI, retail, e-commerce, healthcare, technology
• Location: Gurgaon and Noida
• Notable strength: Large multi-city Indian delivery network

Contact Information

• Website: www.startek.com
• E-mail: connect@startek.com
• Twitter: x.com/STARTEKGlobal
• LinkedIn: www.linkedin.com/company/startek
• Address: 4610 South Ulster Street Suite 150 Denver, CO 80237 

7. TP

TP, formerly widely known as Teleperformance, provides customer experience and business services across India. Its capabilities extend beyond conventional contact center work into customer acquisition, technical support, finance and accounting, back-office operations, analytics, data services, HR outsourcing, automation, and industry-specific processes.

The company maintains active BPO and customer support operations in Gurugram. Its India business serves sectors including banking, fintech, healthcare, insurance, retail, e-commerce, technology, gaming, telecom, manufacturing, and travel.

Key Facts

• Best for: Large enterprises requiring broad CX and business services
• Core services: Customer support, back-office services, tech support, F&A, analytics, sales, data services
• Specialization: Large-scale customer experience operations
• Industries: Banking, fintech, healthcare, insurance, retail, technology, telecom, travel
• Location: Gurugram
• Notable strength: Broad service coverage beyond traditional call center outsourcing

Contact Information

• Website: www.tp.com
• E-mail: info@teleperformance.com 
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

8. WNS

WNS provides business process management and digital-led business transformation services across functions such as customer experience, finance and accounting, procurement, human resources, research, analytics, and industry-specific operations.

Within Delhi NCR, WNS maintains delivery facilities in Gurgaon and Noida. Its Gurgaon operation at DLF World Tech Park supports data management, information processing, inbound and outbound call management, customer relationship management, software support, and BPM services.

Key Facts

• Best for: Enterprises outsourcing complex multi-function business processes
• Core services: Customer experience, finance and accounting, HR, procurement, analytics, BPM
• Specialization: Industry-specific business process management
• Location: Gurgaon and Noida
• Notable strength: Combination of domain-specific operations and broader transformation services

Contact Information

• Website: www.wns.com
• E-mail: Careers@WNS
• Facebook: www.facebook.com/wnsglobalservices
• Twitter: x.com/wnsholdings
• LinkedIn: www.linkedin.com/company/wns-global-services
• Instagram: www.instagram.com/wnsvibe
• Address: 515 Madison Avenue, 8th Floor, New York, NY 10022 

9. Alldigi Tech

Alldigi Tech provides business and digital operations services and maintains a regional office in Noida. The Delhi NCR location gives companies in the region access to a provider with a wider Indian and international operating footprint.

Its Noida office is located in Sector 16, while the wider company supports technology-enabled business operations and customer-facing processes. Organizations comparing providers can consider Alldigi when they need a larger outsourcing business with a physical NCR presence rather than a small local call center.

Key Facts

• Best for: Companies seeking an established provider with an NCR delivery presence
• Core services: Business operations and technology-enabled outsourcing
• Delivery model: Multi-location service delivery
• Location: Noida
• Notable strength: Regional Delhi NCR office backed by a broader international footprint

Contact Information

• Website: www.alldigitech.com
• Facebook: www.facebook.com/people/Alldigi-Tech/61586786527042
• Twitter: x.com/alldigitech
• LinkedIn: www.linkedin.com/company/alldigitechltd
• Instagram: www.instagram.com/alldigi.tech
• Address: Ground and First Floor, Block 9A & 9B 1/124 Shivaji Gardens, DLF Cyber City, Moonlight Stop, Manapakkam, Chennai – 600089 
• Phone: +91 44 4299 7070 

10. Atain

Atain combines BPM, customer experience, technology, and digital services, with particularly deep experience in travel, transportation, and hospitality. Its corporate office is in Gurugram, giving the company a direct presence in Delhi NCR.

The company supports customer interactions and outsourced business operations alongside technology and application services. Its travel-focused experience makes it particularly relevant to airlines, hospitality companies, travel platforms, and transportation businesses requiring operational support alongside customer service.

Key Facts

• Best for: Travel, transportation, and hospitality outsourcing
• Core services: BPM, customer experience, digital services, application support
• Specialization: Travel and transportation operations
• Location: Gurugram
• Notable strength: Strong domain focus on travel-related business processes

Contact Information

• Website: atain.com
• E-mail: mktg@atain.com 
• Facebook: www.facebook.com/GoAtain
• Twitter: x.com/Go_Atain
• LinkedIn: www.linkedin.com/company/goatain
• Instagram: www.instagram.com/GoAtain
• Phone: +91 124 4756261 

11. Genpact

Genpact has a substantial Delhi NCR footprint, including offices in New Delhi, Gurgaon, and Noida. The company has evolved beyond traditional BPO into business operations, data, AI, analytics, technology, and transformation services, but outsourced process management remains central to many of its engagements.

Its regional presence includes multiple Noida facilities, two Gurgaon locations, and an office on Tolstoy Marg in New Delhi. This footprint makes Genpact particularly relevant for larger businesses looking for complex operational transformation rather than isolated call center outsourcing.

Key Facts

• Best for: Large enterprises outsourcing complex operations and transformation programs
• Core services: Business operations, data, analytics, AI, technology, process transformation
• Delivery model: Enterprise-scale global delivery
• Location: New Delhi, Gurgaon, Noida
• Notable strength: Extensive physical presence across Delhi NCR

Contact Information

• Website: www.genpact.com
• Facebook: www.facebook.com/ProudToBeGenpact
• Twitter: x.com/genpact
• LinkedIn: www.linkedin.com/company/genpact
• Instagram: www.instagram.com/genpact_global
• Address: 12A, Ground Floor, Prakash Deep Building 7, Tolstoy Marg, New Delhi - 110001
• Phone: +91 33 6621 1001  

12. EXL

EXL combines operations management with analytics, data, AI, and industry-focused digital services. Its outsourcing heritage and continuing operational delivery make it relevant to organizations that need more specialized process management rather than basic contact center capacity.

EXL maintains several facilities in Noida, including locations in Sectors 135 and 144. Its operating model is particularly relevant to process-heavy industries where outsourced operations need to connect with analytics, automation, and domain knowledge.

Key Facts

• Best for: Data-intensive and industry-specific outsourced operations
• Core services: Operations management, analytics, data, AI, digital services
• Delivery model: Enterprise business operations
• Location: Noida
• Notable strength: Multiple current operating locations in Noida

Contact Information

• Website: www.exlservice.com
• Facebook: www.facebook.com/ExlService
• Twitter: x.com/exl_service
• LinkedIn: www.linkedin.com/company/exl-service
• Instagram: www.instagram.com/exl_service
• Address: Tower 9, Wing A & B, Ground floor, SEZ, Magarpatta City, Hadapsar, Pune 411013, India
• Phone: +1212 - 277 - 7100 

13. NSB BPO Solutions

NSB BPO Solutions focuses on conventional business process outsourcing across voice, non-voice, and back-office operations. Its services include customer care helplines, inbound and outbound calling, telesales, collections, document digitization, KYC processing, payroll administration, warehousing, and archival processes.

The company works across sectors including telecom, banking, insurance, financial services, retail, e-commerce, healthcare, travel, education, logistics, manufacturing, and government. This range makes it relevant to organizations searching for an India-focused BPO provider for recurring operational processes.

Key Facts

• Best for: Domestic businesses outsourcing voice and back-office processes
• Core services: Customer care, telesales, collections, KYC processing, document processing, payroll
• Specialization: Voice and non-voice BPO
• Industries: Telecom, BFSI, retail, healthcare, travel, logistics, government
• Notable strength: Broad mix of front-office and back-office processes

Contact Information

• Website: nsbbpo.com
• E-mail: mail@nsbbpo.in
• Address: A-100, Sector 58, Block-A, Noida - 201309, Uttar Pradesh, India
• Phone: +91 755 450 0715

14. Concentrix

Concentrix delivers customer experience, technical support, and business services for large organizations. Its active Gurugram operation supports customer-facing and technical functions, including service desk work and 24/7 enterprise support environments.

The company can suit organizations that need structured customer operations combined with technical support and broader CX capabilities. Its Gurugram workforce includes roles supporting cloud platforms, enterprise applications, virtual desktop environments, incident management, and customer service workflows.

Key Facts

• Best for: Enterprise customer experience and technical support operations
• Core services: Customer experience, customer support, technical support, service desk operations
• Delivery model: Large-scale managed customer operations
• Location: Gurugram
• Notable strength: Combination of customer service and technical support delivery

Contact Information

• Website: www.concentrix.com 
• Facebook: www.facebook.com/Concentrix-153770504699665 
• Twitter: x.com/concentrix
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix
• Phone: +1-800-747-0583

15. Ashentrix Solutions

Ashentrix Solutions is a Delhi NCR outsourcing company offering customer support, technical support, help desk services, ticket management, back-office operations, data processing, analytics, collections, and managed operations. Its headquarters is in Sector 4, Noida.

Its service scope nevertheless fits businesses looking for a Delhi NCR-based outsourcing company covering both customer-facing and administrative processes.

Key Facts

• Best for: Businesses considering a newer Delhi NCR outsourcing provider
• Core services: Customer support, technical support, back-office operations, data processing, analytics, collections
• Specialization: Business process management and managed operations
• Industries: Insurance, healthcare, telecom, e-commerce, finance, logistics, travel, technology
• Location: Noida, Delhi NCR
• Founded: 2025

Contact Information

• Website: www.ashentrix.com
• E-mail: service@ashentrix.com 
• Facebook: www.facebook.com/Ashentrix
• Twitter: x.com/AshentrixS
• LinkedIn: www.linkedin.com/company/ashentrix
• Instagram: www.instagram.com/ashentrixsolutions
• Address: A-22, 1st Floor, Sector 4, Noida, Gautam Buddha Nagar, Uttar Pradesh, India - 201301
• Phone: +91-971 117 9821 

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Conclusion

Delhi and the wider Delhi NCR region offer a broad mix of BPO providers, from large global outsourcing companies to India-focused specialists handling customer support, sales, technical assistance, finance, data processing, and back-office operations. The right provider depends on the scale of the project, required service model, industry knowledge, language coverage, and whether the business needs a traditional call center or a more flexible managed team.

NeoWork is suited to companies that want to build dedicated outsourced teams across customer experience, administrative, technical, AI, and other operational functions. Other providers on the list offer strong options for enterprise-scale BPM, high-volume contact center operations, specialized industry processes, and Delhi NCR-based service delivery.

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