Dumaguete has developed a substantial outsourcing market that includes global contact center operators, specialist back-office providers, and locally established BPO firms. Companies evaluating the city can compare providers across customer experience, technical support, healthcare operations, sales, administrative work, and data-intensive business processes.

1. NeoWork

NeoWork provides offshore staffing and managed operations using talent in the Philippines, with services spanning customer experience, administrative support, technical roles, sales support, IT, development, and AI-related operations. The company supports businesses comparing Dumaguete-based outsourcing with broader Philippines delivery options.

Companies can work with NeoWork to hire individual full-time specialists or build larger managed teams. Customer support personnel can handle phone, email, chat, and social channels, while the managed operations model includes recruiting, training, supervision, quality management, and scheduling. NeoWork reports an industry-leading 91% annualized teammate retention rate and a 3.2% candidate selectivity rate, reflecting the company's approach to team stability and talent selection.

Key Facts

• Best for: Companies building dedicated offshore teams in the Philippines
• Core services: BPO, сustomer experience, virtual assistants, IT and development, AI training, creative services
• Delivery models: Global staffing and managed operations
• Industries: Healthcare, technology, logistics, media, gaming, e-commerce
• Talent location: Philippines and Colombia
• Notable strength: Dedicated professionals integrated into client workflows

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Qualfon

Qualfon operates a Dumaguete delivery center at LinkSY IT Park in Bantayan. The company provides contact center and business process outsourcing services for international clients, combining customer service with back-office and other customer experience functions. Its continued presence in Dumaguete is confirmed both through its current location directory and active recruitment in the city.

The Dumaguete operation also supports healthcare organizations through Qualfon Data Services Group. That operation received URAC Health Contact Center accreditation, making Qualfon particularly relevant for businesses that need structured healthcare customer support processes.

Key Facts

• Best for: Large customer service and contact center programs
• Core services: Contact center operations, customer service, back-office processing
• Specialization: Customer experience outsourcing
• Relevant industry: Healthcare
• Location: LinkSY IT Park, Bantayan, Dumaguete City, Negros Oriental 6200
• Notable strength: Established multi-site Philippine delivery network

Contact Information

• Website: www.qualfon.com
• Phone: 877-261-0804
• Address: 87GX+8F8, Duma, E Rovira Dr, Dumaguete City, Lalawigan ng Negros Oriental
• LinkedIn: www.linkedin.com/company/qualfon
• Facebook: www.facebook.com/QualfonAmerica

3. Inspiro

Inspiro has a substantial customer experience operation in Dumaguete and is one of the city's long-established BPO employers. Its Dumaguete workforce supports domestic and international customers across telecommunications, healthcare, finance, retail, and construction. The company identifies Dumaguete as one of its Philippine delivery locations and has continued expanding its presence in the city during 2026.

The company focuses primarily on customer experience management, making it suitable for organizations that need larger-scale contact center operations supported by established training and operational management structures.

Key Facts

• Best for: Enterprise customer experience operations
• Core services: Customer experience and contact center services
• Industries: Telecommunications, healthcare, finance, retail, construction
• Location: Cybergate Dumaguete Business Park, Negros South Road, Calindagan
• Delivery market: Domestic and international accounts

Contact Information

• Website: inspiro.com
• Address: 78X3+VPM, Calindagan Rd, Dumaguete City, Negros Oriental
• LinkedIn: www.linkedin.com/company/inspirocx
• Facebook: www.facebook.com/InspiroPhilippines

4. TTEC

TTEC maintains a delivery site at DBP IT Plaza in Dumaguete Business Park. The location forms part of the company's broader Philippine customer experience network, alongside facilities in Cebu, Bacolod, Iloilo, Metro Manila, and other cities.

TTEC's business model centers on customer experience operations and customer-facing support. Its Dumaguete facility can therefore be relevant to organizations seeking an established international outsourcing company with delivery infrastructure in the city rather than a small standalone call center.

Key Facts

• Best for: Customer experience programs requiring an established global provider
• Core services: Customer experience and customer support operations
• Location: DBP IT Plaza, Dumaguete Business Park, South Road, Calindagan
• Geographic reach: Global
• Philippine footprint: Multiple delivery centers across Luzon and Visayas

Contact Information

• Website: www.ttec.com
• Phone: +1.800.835.3832
• Address: Dumaguete Business Park, South Road, Barangay Calindagan, Dumaguete City, Negros Oriental 6200, Philippines
• LinkedIn: www.linkedin.com/company/ttec
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• Instagram: www.instagram.com/tteclife

5. Straive

Straive operates from LP Information Technology Park in Bagacay, Dumaguete. The company occupies a different part of the outsourcing market from traditional voice-heavy call centers, with work spanning content, data, digital conversion, analytics, and technology-enabled operations.

Current Straive job listings for Dumaguete include content analysts, indexers, data technicians, customer service representatives, and other operational roles. This mix makes the Dumaguete operation relevant to businesses outsourcing structured content, data processing, editorial workflows, or customer support processes.

Key Facts

• Best for: Data, content, and process-intensive outsourcing
• Core services: Digital content operations, data services, customer service, digital conversion
• Location: LP Information Technology Park, Jose Romero Sr. Street, Bagacay, Dumaguete City
• Notable strength: Combination of knowledge-based operations and customer service

Contact Information

• Website: www.straive.com
• Phone: 63 35 532 9900
• Address: LP Information Technology Park, Jose Romero Sr. Street Bagacay, Dumaguete City, Negros Oriental 6200, Philippines
• LinkedIn: www.linkedin.com/company/straive_
• Facebook: www.facebook.com/Straive
• Twitter: x.com/Straive_
• Instagram: www.instagram.com/straive__

6. SOPHI Outsourcing

SOPHI is a Dumaguete-founded outsourcing company that began in 2008 and has expanded to more than 500 staff across Dumaguete and Cebu. The company handles customer service, sales, administrative functions, back-office processes, and other support roles for technology-oriented and international businesses.

Its services can be delivered through conventional outsourcing as well as business support and seat-leasing arrangements. Published industry coverage includes travel and hospitality, SaaS, retail and e-commerce, real estate, healthcare, gig economy, and on-demand services.

Key Facts

• Best for: Technology companies and growing businesses needing flexible offshore operations
• Core services: Customer service, sales, administration, back-office support
• Industries: Travel, hospitality, SaaS, healthcare, retail, e-commerce, real estate
• Founded: 2008
• Location: 2nd Floor, YY Star Das Building, Bagacay, Dumaguete City
• Delivery options: Outsourcing, business support, seat leasing

Contact Information

• Website: sophi-outsourcing.com
• Phone: +447822011487
• Email: sales@sophi-outsourcing.com
• Address: 2/F South Wing, BGComm Cyber Hub, YY Star Das Information Technology Center, Jose Romero Road, Dumaguete City
• LinkedIn: www.linkedin.com/company/sophioutsourcing
• Facebook: www.facebook.com/SophiOutsourcingInc
• Instagram: www.instagram.com/sophioutsourcing

7. Peak Outsourcing

Peak Outsourcing has delivery operations in Dumaguete alongside its Makati and international locations. The company provides customized BPO services across customer care, back-office operations, technical support, healthcare workflows, administrative support, and digital functions.

For back-office engagements, Peak supports data entry, document preparation, records management, order processing, fulfillment, reservations, and scheduling. Its customer service operations can cover voice, email, live chat, and social channels, making the provider suitable for companies that want customer-facing and operational processes managed by the same outsourcing partner.

Key Facts

• Best for: Companies combining customer support with back-office outsourcing
• Core services: Customer care, technical support, back office, healthcare outsourcing, administrative support
• Specialization: Dedicated offshore teams
• Location: Dumaguete, Philippines
• Other delivery locations: Makati, Belize, Argentina

Contact Information

• Website: www.peakoutsourcing.com
• Phone: 1-833-831-7325
• Email: buildyourteam@peakoutsourcing.com
• Address: 2F and 3F, Jose Building, Dumaguete City, 6200 Negros Oriental
• LinkedIn: www.linkedin.com/company/peakoutsourcing
• Facebook: www.facebook.com/peakoutsourcing
• Instagram: www.instagram.com/peak.outsourcing

8. InterComs BPO

InterComs BPO is based in Dumaguete and has provided offshore call center services since 2019. The company works with businesses in the United States, Australia, Canada, and the United Kingdom, with experience across solar energy, insurance, medical services, legal support, e-commerce, and ESL.

Its services include cold calling and lead generation along with other outsourced operational functions. The company runs schedules aligned with international business hours and combines local BPO operations with technical infrastructure support through its partnership with Asbir Tech Dumaguete City.

Key Facts

• Best for: International businesses seeking a smaller Dumaguete-based outsourcing partner
• Core services: Call center outsourcing, cold calling, lead generation, operational support
• Industries: Insurance, medical, legal, e-commerce, solar, ESL
• Founded: 2019
• Location: Block 1 Lot 7, Katrina Homes, Batinguel, Dumaguete City 6200

Contact Information

• Website: intercoms.ph
• Phone: +1 4753368230
• Email: bdev@intercoms.ph
• Address: Block 1 Lot 7, Katrina Homes, Batinguel, Dumaguete City 6200, Philippines

9. Quality Leads BPO

Quality Leads BPO is a Dumaguete-based call center providing outsourced customer support, inbound and outbound voice services, technical support, appointment setting, sales support, back-office operations, and virtual assistance. The company also supports web development, SEO, lead generation, and other digital functions.

Its service mix is particularly relevant to smaller businesses that want to combine customer communication with sales or administrative processes under one outsourcing arrangement. The company serves international businesses and operates from Dumaguete City.

Key Facts

• Best for: SMEs combining customer support, sales, and back-office work
• Core services: Customer service, technical support, telemarketing, virtual assistance, lead generation
• Founded: 2018
• Location: Dumaguete City, Negros Oriental
• Service channels: Voice, email, chat

Contact Information

• Website: www.qualityleadsbpo.com
• Phone: +639565869702
• Email: info@qualityleadsbpo.com
• Address: 2nd Floor LTE Building,  Angatan St., Bgy. Tabuc-tubig, Dumaguete City, Negros Oriental, Philippines, 6200
• LinkedIn: www.linkedin.com/company/quality-leads-bpo
• Facebook: www.facebook.com/qualityleadsbpo

10. Vortex BPO Philippines

Vortex BPO Philippines operates from Daro, Dumaguete City and focuses on outsourced operational functions for businesses that want to delegate recurring support work. Its services include customer service, sales, virtual assistance, accounting, data entry, and lead generation.

The breadth of these services makes Vortex relevant to smaller companies looking for one provider to cover both customer-facing work and internal administrative processes. Its Dumaguete office gives clients access to a locally managed delivery operation rather than a purely remote freelancer network.

Key Facts

• Best for: Small and growing businesses outsourcing recurring operational tasks
• Core services: Customer service, sales, virtual assistance, accounting, data entry, lead generation
• Specialization: Multi-function business support
• Location: 2F Negros Crown Building, Corner Real St. and EJ Blanco Dr., Daro, Dumaguete City

Contact Information

• Website: vbpo.com.ph
• Phone: 0953 105 8241
• Email: business@vbpo.com.ph
• Address: 2F Negros Crown Building, Corner Real St. & EJ Blanco Dr., Daro, Dumaguete City, Philippines
• Facebook: www.facebook.com/vortexbpoph
• Twitter: x.com/vortexbpoph
• Instagram: www.instagram.com/vortexbpo

‍

Conclusion

Dumaguete offers a varied BPO market that extends beyond traditional call center services. Companies can find providers for customer support, technical assistance, back-office processing, healthcare operations, sales, lead generation, data work, virtual assistance, and other outsourced business functions.

The right partner depends on the required team size, service scope, industry experience, communication channels, and level of operational management. Larger providers may suit structured enterprise programs, while locally established BPO companies can be a practical option for businesses seeking smaller dedicated teams and more flexible operating models.

NeoWork provides another option for companies considering Philippine outsourcing, particularly when the goal is to build a dedicated team that works within existing processes while recruitment, onboarding, workforce support, and ongoing operations are managed externally. Comparing delivery models, service capabilities, security requirements, and scalability can help businesses identify the BPO arrangement that best fits their long-term needs.

‍