Business process outsourcing in Florida spans large customer experience delivery centers, Miami-based nearshore operators, virtual staffing companies, and specialist service providers. Buyers increasingly look beyond labor capacity to omnichannel support, back-office execution, automation, data security, and measurable quality management. Florida's access to U.S., Caribbean, and Latin American markets also makes the state a practical base for domestic and nearshore delivery models. The right provider depends on whether the work is customer-facing, transaction-heavy, multilingual, technical, or tightly regulated.

1. NeoWork

NeoWork provides global staffing and managed operations for businesses that want dedicated outsourced teams without building every function internally. Its service lines cover customer experience, virtual assistants, IT and development, AI training, MVP solutions, and creative services. The company is headquartered in Miami and supports U.S. business hours around the clock, including holidays.

Clients can use NeoWork for straightforward team extension or its Operations Partnership model, which adds workforce management, quality assurance, and dedicated reporting. Teammates are assigned to a single client account, making the model relevant to growing companies that want outsourced capacity to operate closely with their internal teams rather than through a shared call-center pool. NeoWork reports a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate.

Key Facts

• Best for: Growth-stage and scaling companies building dedicated outsourced teams
• Core services: BPO, customer experience, virtual assistants, IT and development, AI training, MVP solutions, creative services
• Location: Miami, Florida
• Delivery model: Global staffing and managed operations partnership
• Notable strength: Dedicated single-account teammates with optional QA, workforce management, and reporting

Contact Information

• Website: www.neowork.com 
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. Inktel

Inktel is a Miami-headquartered business process outsourcing company focused on customer-facing and back-office operations. Its services include omnichannel customer care, sales, technical support, back-office support, multilingual programs, and retention. The company works across sectors such as retail and e-commerce, government, healthcare and insurance, travel, tourism, and hospitality.

The Florida base is more than a sales office: Inktel operates as a local BPO provider with an end-to-end service model and a long-standing Miami presence. That makes it relevant to organizations seeking a Florida-based partner for customer experience programs that can combine voice and digital channels with sales or operational support.

Key Facts

• Best for: Organizations seeking a Florida-headquartered omnichannel BPO
• Core services: Customer care, sales, technical support, back-office support, multilingual support, retention
• Industries: Retail and e-commerce, government, healthcare and insurance, travel and hospitality
• Location: Miami, Florida
• Notable strength: Broad front-office and back-office coverage from a Florida headquarters

Contact Information

• Website: www.inktel.com 
• Phone: +1 305-523-1100

• Address: 8200 NW 33rd St #100, Miami, FL 33122
• LinkedIn: www.linkedin.com/company/inktel
• Facebook: www.facebook.com/inktel
• Twitter: x.com/inktel
• Instagram: www.instagram.com/inktel

3. Foundever

Foundever runs large-scale customer experience operations in the United States, including a location in DeLand, Florida. Its U.S. service portfolio covers customer care, technical support, back-office support, collections, sales and retention, and trust and safety. Programs can span voice, email, chat, social, and other digital touchpoints.

The company supports onshore, nearshore, offshore, work-at-home, and hybrid delivery, giving larger organizations room to mix Florida or other U.S. capacity with a broader international network. Foundever is particularly relevant when a buyer needs substantial CX scale, established operational processes, and the ability to handle several customer-service functions under one provider.

Key Facts

• Best for: Enterprises that need scaled customer experience operations with U.S. delivery
• Core services: Customer care, technical support, back-office support, collections, sales and retention, trust and safety
• Florida presence: DeLand, Florida
• Delivery model: Onshore, nearshore, offshore, work-at-home, and hybrid
• Notable strength: Large U.S. operation connected to a global CX network

Contact Information

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

4. WNS

WNS provides business transformation and outsourcing across customer experience, finance and accounting, human resources, procurement, research, analytics, and industry-specific operations. Its U.S. footprint includes a WNS Vuram location in Temple Terrace, Florida, adding a documented Florida presence to its wider delivery network.

This provider is geared toward organizations that want outsourcing tied to process transformation and domain expertise rather than a stand-alone contact center. WNS combines managed operations with analytics, automation, and technology, which is useful when a company is transferring complex workflows across finance, procurement, customer operations, or other enterprise functions.

Key Facts

• Best for: Enterprises outsourcing multiple business functions with transformation needs
• Core services: Customer experience, finance and accounting, HR, procurement, research and analytics
• Florida presence: Temple Terrace, Florida
• Delivery model: Digital-led business transformation and managed operations
• Notable strength: Broad functional BPO combined with domain and technology capabilities

Contact information

• Website: www.wns.com 
• Phone: 813-421-8000
• Email: Careers@WNS
• Address: 12802 Tampa Oaks Boulevard, Temple Terrace, Florida 33637
• LinkedIn: www.linkedin.com/company/wns-global-services
• Facebook: www.facebook.com/wnsglobalservices
• Twitter: x.com/wnsholdings
• Instagram: www.instagram.com/wnsvibe

5. Concentrix

Concentrix provides outsourced customer experience services across customer care, technical support, sales, content moderation, critical safety support, and collections. The company lists Orlando among its U.S. locations, giving Florida buyers access to a provider with domestic operations connected to a much larger international CX platform.

Its delivery model combines multilingual advisors with AI, analytics, and omnichannel technology. Concentrix is most relevant to large organizations managing complex customer journeys across several channels or markets, especially when a Florida or broader U.S. component needs to sit inside a global operating model.

Key Facts

• Best for: Large brands running complex omnichannel customer operations
• Core services: Customer care, technical support, sales, content moderation, safety support, collections
• Florida presence: Orlando, Florida
• Specialization: AI-supported, multilingual customer experience outsourcing
• Notable strength: Domestic delivery connected to a large global CX platform

Contact Information

• Website: www.concentrix.com 
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/p/Concentrix-100064784884066
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

6. XACT

XACT operates contact centers in Orlando, Florida and Bangor, Maine, with services built around outsourced customer communications and help-desk workflows. Its offering includes phone support, SMS, email, live chat, help desk, dispatch, web chat, and answering services. The company also highlights PCI and HIPAA-related capabilities for programs handling payment or healthcare information.

The Orlando operations make XACT a practical option for companies that specifically want a U.S.-based contact center with a Florida facility. Its range is narrower than a full enterprise transformation outsourcer, but it covers the day-to-day communication channels many service businesses, healthcare organizations, and support teams need.

Key Facts

• Best for: Businesses needing U.S.-based contact center and help-desk support
• Core services: Phone, SMS, email, live chat, help desk, dispatch, answering services
• Florida presence: Orlando, Florida
• Compliance capabilities: PCI and HIPAA-related support
• Notable strength: Multi-channel contact center delivery from a Florida facility

Contact Information

• Website: www.myxact.com
• Phone: + 1 407 478 4400
• Email: sales@myxact.com
• Address: 429 South Keller Road, Orlando, FL 32810
• LinkedIn: www.linkedin.com/company/myxac
• Facebook: www.facebook.com/myxact

7. TTEC

TTEC provides customer experience BPO, consulting, technology, and analytics services for organizations operating large contact centers. Its outsourced work includes customer care, technical support, sales, AI operations, back office, and trust and safety. In Florida, the company lists locations in Daytona Beach, Orlando, and Melbourne.

That multi-site state presence gives buyers several Florida touchpoints while retaining access to TTEC's domestic, nearshore, and offshore delivery network. The company is suited to enterprises that want outsourced CX execution alongside capabilities such as automation, workforce management, quality management, analytics, and contact-center modernization.

Key Facts

• Best for: Enterprises modernizing large customer service and contact center operations
• Core services: Customer care, technical support, sales, AI operations, back office, trust and safety
• Florida presence: Daytona Beach, Orlando, and Melbourne
• Delivery model: Domestic, nearshore, offshore, and digital CX operations
• Notable strength: Combines outsourced operations with consulting, analytics, and automation

Contact Information

• Website: www.ttec.com   
• Phone: +1.800.835.3832
• Email: verifications@thomas-and-company.com
• Address: 260 Jimmy Ann Drive, Daytona Beach, FL, 32114
• LinkedIn: www.linkedin.com/company/ttec
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• Instagram: www.instagram.com/tteclife

8. Uassist.ME

Uassist.ME provides nearshore outsourcing and virtual assistant services from a U.S. headquarters in Miami Beach. Its teams support customer service, administrative work, contact-center activity, and other back-office functions, with delivery centered on bilingual English and Spanish talent in Latin America. The company works with businesses in professional services and other sectors that need close time-zone alignment with the United States.

The model is useful for companies that want the management and commercial relationship anchored in Florida while drawing on nearshore staffing economics. Uassist.ME can support dedicated virtual professionals as well as broader outsourced workflows, giving smaller and mid-sized organizations a flexible alternative to a large traditional call-center contract.

Key Facts

• Best for: Businesses seeking bilingual nearshore teams managed from a Florida U.S. base
• Core services: Virtual assistants, customer support, contact-center support, administrative and back-office services
• Location: Miami Beach, Florida
• Delivery model: Nearshore teams serving U.S. and Canadian businesses
• Notable strength: English-Spanish support with U.S.-aligned time zones

Contact Information

• Website: uassistme.com
• Phone: +1 305-260-6962
• Email: info@uassistme.com
• Address: 1688 Meridian Avenue, 6th and 7th Floor, Miami Beach, FL
• LinkedIn: www.linkedin.com/company/uassist-me
• Facebook: www.facebook.com/uassistme
• Twitter: x.com/uassistme
• Instagram: www.instagram.com/uassistme

9. Fusion CX

Fusion CX maintains a U.S. office in Boca Raton and operates multiple contact centers across the country. Its BPO services cover customer support, technical assistance, contact-center operations, and digital customer experience, with voice, email, chat, social, and messaging channels. The company also serves process-heavy sectors such as healthcare, BFSI, telecom, utilities, retail, and travel.

Its Florida presence is paired with a wider global delivery network, so companies can use U.S.-based operations while retaining access to international scale. Fusion CX is a good fit for customer-service programs that need a mix of human support, digital channels, and AI-assisted operations across regulated or high-volume industries.

Key Facts

• Best for: Companies needing U.S. CX delivery with access to global capacity
• Core services: Customer support, technical assistance, contact center operations, digital CX
• Florida presence: Boca Raton, Florida
• Industries: Healthcare, BFSI, telecom, utilities, retail, travel
• Notable strength: Multi-channel U.S. delivery connected to a global BPO network

Contact Information

• Website: www.fusioncx.com
• Phone: (855) 200-9168
• Email: contact@fusioncx.com 
• Address: 791 Park of Commerce Blvd, Boca Raton, FL 33487

• LinkedIn: www.linkedin.com/company/fusioncx-official
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• Instagram: www.instagram.com/fusioncxofficial

10. Magellan Solutions

Magellan Solutions provides inbound and outbound call-center services, back-office processing, technical help desk support, telemarketing, lead generation, appointment setting, market research, and surveys. The company maintains a U.S. office in Melbourne, Florida, alongside its delivery operations in the Philippines.

This setup is relevant to organizations that want a Florida commercial presence while using offshore capacity for cost-efficient execution. Magellan's service range spans both customer-facing and back-office work, making it suitable for businesses that need a blend of support, sales outreach, technical assistance, and administrative processing rather than a single narrow function.

Key Facts

• Best for: Businesses combining a Florida U.S. presence with Philippine offshore delivery
• Core services: Customer support, help desk, back office, telemarketing, lead generation, appointment setting
• Florida presence: Melbourne, Florida
• Delivery model: U.S. client support with offshore BPO operations
• Notable strength: Coverage across inbound, outbound, and back-office workflows

Contact Information

• Website: www.magellan-solutions.com
• Phone: +1 650 204 3191
• Email: hello@magellan-solutions.com
• Address: 2527 South Harbor City Blvd, Melbourne, Florida, 32901
• LinkedIn: www.linkedin.com/company/magellanbpo
• Facebook: www.facebook.com/magellanbpo
• Instagram: www.instagram.com/magellansolutions

11. Remote CoWorker

Remote CoWorker connects businesses with outsourced virtual professionals for administrative, customer support, back-office, technical, sales, billing, bookkeeping, and other operating tasks. The company has a Florida headquarters in Hallandale Beach and uses a global staffing model, including talent in the Philippines, to build dedicated remote support teams.

The offering is structured around clients selecting and integrating individual professionals rather than buying only a shared call-center service. A project manager and training support can be included around the placement model. This approach is relevant to small and mid-sized companies that want to add specific operational roles incrementally while keeping direct day-to-day control of the work.

Key Facts

• Best for: Small and mid-sized businesses adding dedicated remote operational staff
• Core services: Virtual assistants, customer support, back office, technical support, sales, bookkeeping
• Location: Hallandale Beach, Florida
• Delivery model: Dedicated remote professionals with onboarding and management support
• Notable strength: Role-by-role outsourced staffing across several business functions

Contact Information

• Website: www.remotecoworker.com
• Phone: +1 (561) 571-5222
• Email: Info@remotecoworker.com
• Address: 1010 S Federal Hwy, Hallandale, FL 33009, USA
• LinkedIn: www.linkedin.com/company/remotecoworker
• Facebook: www.facebook.com/remotecoworker
• Twitter: x.com/RemoteCoWorker
• Instagram: www.instagram.com/remotecoworker

12. Evateck

Evateck provides customer operations and business process outsourcing from a Fort Lauderdale base. Its services include customer support, back-office work, content moderation and review, KYC and verification, multilingual operations, and other workflows for technology-focused businesses and online platforms. The company offers both shared and dedicated support models with 24/7 coverage.

Evateck emphasizes visibility into outsourced operations, including agent selection, performance tracking, and quality control. That structure can suit digital companies that want more involvement in how an external support team is assembled and managed. Its combination of Florida presence, multilingual coverage, and operational services beyond basic customer care also gives it relevance for platform and e-commerce workflows.

Key Facts

• Best for: Technology companies and online platforms needing managed customer operations
• Core services: Customer support, back office, content moderation, KYC and verification
• Location: Fort Lauderdale, Florida
• Delivery model: Shared and dedicated teams with 24/7 coverage
• Notable strength: Client visibility into agent selection, quality, and performance

Contact Information

• Website: evateck.com 
• Phone: (727) 222-0550
• Email: info@evateck.com
• LinkedIn: www.linkedin.com/company/evateck
• Twitter: x.com/evateck167006
• Instagram: www.instagram.com/evateck.support

13. ROI CX Solutions

ROI CX Solutions provides customer experience and business support services spanning inbound and outbound contact-center work, back-office operations, technical support, lead generation, and omnichannel customer service. The company has a Fort Lauderdale office and combines U.S. presence with delivery teams in offshore and nearshore markets.

Its operating model is relevant when a company wants to blend domestic account access with lower-cost international capacity. ROI CX also supports specialized workflows, including healthcare revenue-cycle and patient-contact functions, alongside broader customer support. This makes it a flexible option for buyers whose outsourcing needs extend beyond calls into administrative or transaction-heavy processes.

Key Facts

• Best for: Companies using blended U.S., nearshore, and offshore customer operations
• Core services: Customer service, back office, technical support, lead generation, omnichannel support
• Florida presence: Fort Lauderdale, Florida
• Delivery model: Domestic, nearshore, and offshore teams
• Notable strength: Customer operations combined with specialized back-office workflows

Contact Information

• Website: roicallcentersolutions.com 
• Phone: (877) 768–9598
• Email: sales@365roi.com
• Address: 792 East 280 South, American Fork, UT 84003
• LinkedIn: www.linkedin.com/company/roi-call-center-solutions
• Facebook: www.facebook.com/ROICallCenterSolutions
• Twitter: x.com/365ROI

14. HazenTech

HazenTech provides legal process outsourcing and related operational support from Parkland, Florida. Its services include document review, calendaring and deadline tracking, email handling, legal drafting, e-filing, legal research, demand-letter preparation, document merging, and other litigation-support workflows. The company also provides technical support around the systems used in those processes.

This is a more specialized BPO model than a general customer-experience provider. Law firms and legal departments can use HazenTech to transfer repeatable, document-heavy tasks that require structured handling and attention to confidentiality. Its Florida address and legal operations focus make it particularly relevant to buyers searching for process outsourcing with a defined professional-services niche.

Key Facts

• Best for: Law firms and legal departments outsourcing repeatable legal operations
• Core services: Document review, legal drafting, calendaring, e-filing, research, document processing
• Location: Parkland, Florida
• Specialization: Legal process outsourcing and litigation support
• Notable strength: Focused support for document-heavy legal workflows

Contact Information

• Website: hazentech.com
• Phone: +(844) 778-7792
• Email: marketing@hazentech.com
• Address: 7957 N University Dr #1004, Parkland, FL 33067, United States
• LinkedIn: www.linkedin.com/company/hazentech
• Facebook: www.facebook.com/HazenTechnologies
• Instagram: www.instagram.com/hazentechnologies

Conclusion

Florida's BPO market reflects a broader shift from simple labor outsourcing toward more integrated operating models. Strong providers increasingly combine trained teams with analytics, automation, quality management, and technology that connects directly to client workflows. Domestic Florida delivery can matter for regulatory requirements, cultural alignment, and easier collaboration, while nearshore and offshore capacity can add multilingual coverage and cost flexibility. Buyers should define which processes require direct control, which can be standardized, and how performance will be measured before selecting a delivery model. As AI handles more repetitive work, governance, process transparency, data security, and the quality of human escalation are likely to become even more important differentiators.