Greece has developed into a practical base for multilingual customer experience and outsourced business operations, supported by strong language coverage and access to EU markets. Buyers can find everything from high-volume contact centers to specialist providers handling back-office administration, payroll, HR, finance, and virtual assistance. The strongest fit depends on process complexity, required languages, operating hours, compliance needs, and whether the work calls for a local delivery center or a distributed managed team. AI-enabled support and process automation are also becoming more common across both customer-facing and internal workflows.

1. NeoWork

NeoWork approaches BPO as a managed staffing and operations partnership rather than a traditional large contact-center model. Its services cover customer experience, virtual assistants, IT and development, AI training, manual MVP workflows, and creative services. For CX programs, it can build managed teams with quality assurance, workforce management, and dedicated reporting, while its virtual-assistant offering includes roles such as bookkeeping, executive assistance, and social media management. The company reports a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate, reflecting the level of selectivity applied when building delivery teams. For Greece-based companies that are open to cross-border delivery, NeoWork provides a global remote-team model that can start with a small group and expand as demand grows. Its published CareRev example combines customer support with credentialing, showing how the model can extend beyond frontline tickets into operational back-office work.

Key Facts

• Best for: Growth companies seeking flexible managed remote teams
• Core services: BPO, сustomer experience, virtual assistants, IT and development, AI training, MVP operations, creative services
• Delivery model: Global distributed teams and managed operations
• Notable strength: QA, workforce management, and dedicated reporting can be built into managed teams
• Location: Global operations; company registered in Miami, Florida, United States

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam\

2. TP Greece

TP Greece runs large-scale outsourced customer experience operations from multiple Greek locations and supports multilingual work for international brands. Its Greek footprint includes facilities in Athens and Piraeus as well as Thessaloniki and Chania, alongside work-from-home delivery. The organization provides customer care, technical support, sales, digital operations, and other front- and back-office functions.

The scale is useful for companies that need many languages, extended operating hours, formal workforce management, or the ability to ramp programs across multiple sites. TP Greece also recruits internationally for Greece-based roles, supporting language coverage beyond the domestic market.

Key Facts

• Best for: Enterprise multilingual CX programs
• Core services: Customer care, technical support, sales, digital operations, back-office support
• Locations: Athens, Piraeus, Thessaloniki, and Chania
• Scale: More than 12,000 interaction experts in Greece

Contact Information

• Website: tp-greece.com
• Phone: +30 2109490500
• Email: greece@teleperformance.com
• Address: Pireos 39-43Moschato 183 46, Greece
• LinkedIn: www.linkedin.com/company/teleperformance
• Facebook: www.facebook.com/wearetpingreece
• Twitter: x.com/TP_Greece
• Instagram: www.instagram.com/wearetpingreece

3. Foundever

Foundever's Greece operation is centered in Athens and combines customer-facing CX with back-office processing. Its Greece service profile includes customer service, technical support, sales and retention, social media management, content moderation, and back-office processing. It supports more than 24 languages and serves industries including financial services, insurance, healthcare, retail and e-commerce, technology, telecoms, and travel.

The Athens operation suits brands that need a multilingual European support hub with a mix of in-center and work-at-home delivery. Foundever reports about 1,700 associates in Greece, 29 clients, and a workforce in which a majority work from home, giving programs both local delivery capacity and distributed flexibility.

Key Facts

• Best for: Multilingual European customer experience programs
• Core services: Customer service, technical support, sales and retention, content moderation, back-office processing
• Languages: More than 24
• Location: Athens, Greece
• Scale: About 1,700 associates in Greece

Contact Information

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

4. Concentrix

Concentrix combines customer experience outsourcing with digital operations and technology services, and it maintains an Athens presence through Concentrix Greece Single Member Limited Company. Greece-based roles cover customer service across phone, email, and chat, while other Athens positions include back-office support and B2B sales. Globally, the company also provides customer care, technical support, collections, finance and accounting, trust and safety, and AI-enabled operations.

This breadth suits enterprises that want customer-facing support and process transformation under one provider. The Athens operation adds local and language-specific delivery, while the wider Concentrix platform can support programs that blend human service, automation, analytics, and operational technology.

Key Facts

• Best for: Enterprise CX and digital operations
• Core services: Customer care, technical support, sales, back office, finance and accounting
• Greek presence: Athens
• Notable strength: Customer operations can be combined with automation and digital operations

Contact Information

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

5. Mellon Group

Mellon Group combines outsourcing operations with contact-center and technology services across financial services and other sectors. Its service catalog includes Business Process Outsourcing, HR Outsourcing, customer support and telemarketing, alongside managed POS and ATM field services. Contact-center work spans inbound and outbound programs, help desk, customer care, sales and retention, and back-office activities, with multilingual delivery and 24/365 capability.

This blend makes Mellon useful for organizations that need people-based operations connected to transaction technology or field infrastructure. Its presence in Greece, including Piraeus, also gives buyers a local base while the wider group supports delivery across several regional markets.

Key Facts

• Best for: Outsourcing tied to financial services and transaction infrastructure
• Core services: BPO, HR outsourcing, customer support, telemarketing, managed field services
• Capabilities: Inbound, outbound, help desk, customer care, sales, back office
• Greek presence: Piraeus

Contact Information

• Website: mellongroup.com
• Phone: +30 210 3727700
• Email: info.gr@mellongroup.com
• Address: 74A, Pireos str., 18547, Piraeus, Greece
• LinkedIn: www.linkedin.com/company/mellongroupofcompanies
• Facebook: www.facebook.com/mellongroup
• Twitter: x.com/MellonGroup

6. ICAP Contact Center

ICAP Contact Center provides outsourced contact-center operations from Greece with additional regional delivery. Its services include inbound customer care, technical support, order taking, e-shop support and back-office management, plus outbound retention, sales, customer acquisition, email handling, live chat, chatbots, social media, and AI Agent Operations. Offices in Greece include Kallithea headquarters, Piraeus, and Ioannina.

The service mix suits companies that want voice and non-voice operations handled by one provider, especially when a Greek footprint and local account management matter. ICAP also highlights multilingual capacity and dedicated operations across several countries, supporting regional programs beyond a single domestic help desk.

Key Facts

• Best for: Omnichannel CX with a multi-site Greek presence
• Core services: Inbound and outbound contact center, technical support, back office, live chat, social media, AI agent operations
• Locations: Kallithea, Piraeus, and Ioannina
• Headquarters: Kallithea, Greece

Contact Information

• Website: www.icapcontactcenter.com
• Phone: +30 210 3362000
• Email: contactcenter@icap-os.com
• Address: 2, El. Venizelou Ave., 17676, Kallithea
• LinkedIn: www.linkedin.com/company/icap-contact-center
• Facebook: www.facebook.com/people/ICAP-Contact-Center/100078292627629
• Instagram: www.instagram.com/icapoutsourcing_cc

7. assistant24.gr

assistant24.gr focuses on virtual-assistant and administrative outsourcing for smaller teams that need flexible operational support. Its services include telephone customer service and appointment management, data entry, accounting support, lead management, office assistance, recruitment, email management, comment moderation, live chat support, and booking or Airbnb administration.

The scope is well suited to entrepreneurs and small or mid-sized businesses that want to outsource recurring tasks without building a conventional contact-center program. Because the offer spans both customer-facing and internal administration, a client can combine reception-style support with data, scheduling, inbox, and document work under one provider.

Key Facts

• Best for: Small and mid-sized teams outsourcing recurring administrative work
• Core services: Virtual assistants, phone support, data entry, accounting support, email management, live chat
• Specialization: Flexible administrative and customer-support outsourcing
• Location: Greece

Contact Information

• Website: assistant24.gr
• Phone: (+30) 6945 900 747
• Email: assistant24.gr@gmail.com
• LinkedIn: www.linkedin.com/in/assistant24-gr
• Facebook: www.facebook.com/people/Assistant24gr/100086417808938
• Instagram: www.instagram.com/assistant24.gr

8. BFS Group

BFS Group is an Athens-based call-center provider with both inbound and outbound outsourcing services. Inbound work includes customer service, complaint handling, telesecretary support, internet, fax and mail management, and back-office processing. Outbound services cover customer portfolio management, database management, market research, surveys, and support for advertising campaigns.

Its operating model fits companies that need classic contact-center execution tied to sales, service, and administrative workflows rather than a purely digital support desk. BFS has operated since 1994 and serves sectors that include banking, telecoms, energy, and insurance, giving it long-running exposure to regulated and high-volume customer operations.

Key Facts

• Best for: Traditional inbound and outbound call-center outsourcing
• Core services: Customer service, complaint handling, telesales, database management, surveys, back office
• Location: Agios Dimitrios, Athens
• Founded: 1994

Contact Information

• Website: www.bfsgroup.gr
• Phone: +30 210 3668903
• Email: info@bfsgroup.gr
• Address: 270 A Vouliagmenis Avenue, 17343, Agios Demetrios, Athens, Greece

9. mediatel

mediatel has operated in Greece's telecommunications and customer-service market since 1994. Its current offer includes CX Services, Digital Solutions, Surveys, and Premium Rate Services, centered on telephone and omnichannel communication between organizations and their customers. The company continues to focus on customer experience while also adding digital tools and analytics around the interaction layer.

This profile makes mediatel a practical option for organizations that need established telephone-service capability but also want digital customer interactions and research support around the same operation. Its long presence in the Greek market is relevant for domestic programs that value local language, market familiarity, and a provider built around customer communications.

Key Facts

• Best for: Greek customer communications and telephone-service programs
• Core services: CX services, digital solutions, surveys, premium-rate services
• Founded: 1994
• Location: Greece

Contact Information

• Website: www.mediatel.gr
• Phone: +30 214 214 8000
• Email: info@mediatel.gr
• Address: 125 – 127 Kifisias Avenue, Athens – Ampelokipoi, 11524, Attica
• LinkedIn: www.linkedin.com/company/mediatel-sa
• Facebook: www.facebook.com/MediatelSA
• Instagram: www.instagram.com/mediatel_sa

10. Digicall

Digicall delivers contact-center and back-office outsourcing from Kallithea, covering inbound, outbound, multichannel, HR outsourcing, and consulting. Customer operations include 24/7 care, technical support, order taking, complaints, telesales, lead generation, retention, phone, email, chat, social media, and WhatsApp. Back-office services include document digitization, correspondence management, business analysis, reporting, and SLA tracking, while HR services extend into recruitment, training, HR operations, and payroll outsourcing.

The company reports more than 40 client projects across 18 sectors and infrastructure for 250 workstations. Published clients span financial services, energy, technology, automotive, logistics, healthcare, media, and retail, giving buyers concrete evidence of cross-sector contact-center execution.

Key Facts

• Best for: Contact-center programs needing back-office and HR support
• Core services: Inbound, outbound, multichannel support, back office, HR outsourcing, payroll
• Location: Kallithea, Attica
• Scale: 250 workstations and 40+ client projects across 18 sectors

Contact Information

• Website: www.digicall.gr
• Phone: +30 215 5003390
• Email: call@digicall.gr
• Address: Sintagmatarchou Davaki 58, Kallithea 176 72
• LinkedIn: www.linkedin.com/company/digicall-sa
• Facebook: www.facebook.com/people/Digicall-Customer-Experience-Center-CXC/100031324932596

11. PwC Greece

PwC Greece's Managed Services practice brings BPO into finance, HR, payroll, legal support, and related business operations. Its offerings include Accounting and Finance Managed Services, HR Managed Services, Legal Managed Services, payroll and benefits support, executive search, and workforce services. PwC Greece also operates a broader delivery network in the country, allowing managed processes to sit alongside tax, assurance, advisory, and technology expertise when necessary.

This model is more relevant to organizations outsourcing controlled corporate functions than to buyers seeking a conventional call center. It can suit businesses that need recurring finance or people operations with formal governance, specialist oversight, and the ability to connect outsourced processing to broader regulatory or transformation work.

Key Facts

• Best for: Finance, HR, payroll, and professional managed services
• Core services: Accounting and finance, HR managed services, payroll and benefits, legal managed services
• Delivery model: Managed professional-services operations
• Location: Greece

Contact Information

• Website: www.pwc.com
• Phone: +30 (2651) 313376
• Address:  2 Plateia Pargis (or 23 Pyrsinella), 1st floor, Ioannina GR-45332, Greece
• LinkedIn: www.linkedin.com/company/pwc_greece
• Facebook: www.facebook.com/PwCGR
• Twitter: x.com/PwC_Greece
• Instagram: www.instagram.com/pwc_greece

12. Deloitte Greece

Deloitte Greece offers Business Process Solutions for recurring finance, tax, and people operations. The practice covers accounting and bookkeeping, strategic outsourcing, tax compliance and reporting, CFO services, and HR and payroll. Separate payroll and finance outsourcing services support organizations that want to move transactional or recurring processes to an external team while retaining access to Deloitte's wider tax and advisory capabilities.

The service profile fits businesses that need structured back-office outsourcing with accounting, payroll, tax, or finance expertise at the center of the engagement. It focuses on transferring business-critical internal processes into a managed professional-services environment rather than operating as a conventional customer contact center.

Key Facts

• Best for: Finance, tax, accounting, and payroll outsourcing
• Core services: Accounting and bookkeeping, strategic outsourcing, tax compliance, CFO services, HR and payroll
• Specialization: Business Process Solutions
• Location: Greece

Contact Information

• Website: www.deloitte.com
• Phone: +30 210 6781100
• Address: 3a Fragkokklisias, 151 25 Marousi, Athens, Greece
• LinkedIn: www.linkedin.com/company/deloitte
• Facebook: www.facebook.com/deloitte
• Twitter: x.com/deloitte

13. Mercier Consultancy Group

Mercier Consultancy Group combines multilingual recruitment with BPO delivery from Greece and other European locations. Its outsourcing offer covers customer service, technical support, and back-office operations, with delivery centers in Greece, Bulgaria, Spain, and Poland and talent coverage across more than 30 languages. Its Greece-focused BPO services include delivery from Athens and Thessaloniki.

This setup is useful for companies that need multilingual European customer operations and may also need help recruiting language-specific staff. The combination of recruitment and outsourced operations gives the company a practical angle for programs where staffing supply, language coverage, and day-to-day service delivery need to be planned together.

Key Facts

• Best for: Multilingual European BPO and language-specific staffing
• Core services: Customer service, technical support, back-office operations, recruitment
• Languages: More than 30
• Greek delivery: Athens and Thessaloniki

Contact Information

• Website: mercierconsultancygroup.com
• Phone: +30 21 1198 3852
• Email: info@mercierconsultancy.com

Conclusion

Greece's BPO market now spans far more than outsourced phone support. Multilingual CX remains a major strength, but buyers can also source back-office administration, HR, payroll, finance, digital support, and specialist managed services from teams operating in the country. The most important distinction is the operating model: high-volume contact centers, flexible distributed teams, specialist back-office practices, and virtual-assistant providers solve different problems. Contract design should make service levels, language coverage, data handling, escalation paths, reporting, and ramp capacity explicit from the start. As automation and AI become more common, the stronger outsourcing setups will be those that combine technology with clear process ownership and accountable human supervision.