Gurgaon, officially Gurugram, remains one of India’s most concentrated business process outsourcing hubs, with delivery centers serving domestic and international operations. Modern BPO work in the city goes well beyond voice support, covering digital customer experience, finance and accounting, trust and safety, analytics, back-office processing, and AI-enabled operations. Buyers increasingly need to assess the operating model behind those services, including domain expertise, automation, security, multilingual coverage, and the ability to integrate with existing systems. Gurgaon offers both large enterprise delivery networks and more flexible distributed outsourcing models.

1. NeoWork

NeoWork provides BPO outsourcing and remote operations support for companies that want dedicated teams without building every function internally. Its delivery model covers customer experience, virtual assistants, technical support, AI support, medical virtual assistants, back-office workflows, bookkeeping, and human-in-the-loop data work. The company can supply individual contributors or managed teams, with recruiting, onboarding, workforce management, quality control, and reporting included in the operating model. NeoWork also reports a 91% annualized teammate retention rate, while the 3.2% candidate selectivity rate reflects the share of applicants selected to join the company’s teams.

For Gurgaon-based businesses, NeoWork offers a distributed alternative to the city’s traditional delivery-center model. Its India-focused BPO programs are designed to work inside a client’s existing tools and processes, which can suit companies that want to extend operational capacity while keeping their internal workflows intact.

Key Facts

• Best for: Flexible managed teams and embedded BPO staffing
• Core services: BPO, сustomer experience, virtual assistants, technical support, back-office operations, bookkeeping, AI data workflows
• Delivery model: Individual contributors or fully managed teams
• Location model: Remote BPO delivery for India and global markets

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Concentrix

Concentrix combines customer experience operations with technology, analytics, automation, and broader business transformation services. Its service model spans customer care, technical support, digital operations, sales, collections, trust and safety, and front- and back-office process optimization. The company’s current positioning also places AI and data tools inside operational delivery rather than treating them as separate consulting layers.

The company has an established India network that includes Gurgaon, making it relevant for enterprises that need local delivery capacity backed by a much larger global operating footprint. Its breadth is particularly useful for complex programs where customer interaction, digital workflows, analytics, and process redesign need to operate under one provider.

Key Facts

• Best for: Large and complex omnichannel CX programs
• Core services: Customer care, technical support, digital operations, sales, collections, trust and safety
• Location: Gurgaon, India
• Notable strength: Integrated human, AI, analytics, and automation operations

Contact Information

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

3. TP

TP, the current brand of Teleperformance, operates large-scale digital business services and customer experience programs in India. Its service portfolio covers customer support, technical support, back-office services, finance and accounting, customer lifecycle management, sales, trust and safety, data services, analytics, automation, and transformation work. The India operation supports both domestic and international brands across sectors including banking, healthcare, insurance, retail, technology, telecom, travel, and utilities.

Gurgaon is part of TP’s long-standing India delivery network. The company is suited to organizations that need high-volume, multilingual operations with formal process controls, broad industry coverage, and the ability to combine human service teams with AI-assisted workflows across multiple business functions.

Key Facts

• Best for: High-volume multilingual customer and business operations
• Core services: Customer support, back-office services, F&A, tech support, trust and safety, data services
• Location: Gurgaon, India
• India scale: More than 40 delivery centers and 90,000 CX specialists

Contact Information

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

4. Genpact

Genpact has deep roots in business process management and now combines operational delivery with data, AI, and technology services. Its business services cover customer care, finance and accounting, human resources, risk and compliance, sales and commercial operations, sourcing and procurement, supply chain management, technology, and trust and safety. This makes the company relevant to enterprises outsourcing entire functional processes rather than only contact-center work.

Gurgaon remains a significant part of Genpact’s India footprint, with current offices in Sector 69 and Sector 53. The company is a practical fit for transformation-heavy programs where the provider is expected to run day-to-day processes while continuously redesigning workflows, applying automation, and improving the use of operational data.

Key Facts

• Best for: Enterprise BPM and process transformation programs
• Core services: Customer care, F&A, HR, risk and compliance, procurement, supply chain, trust and safety
• Location: Gurgaon and Gurugram, Haryana
• Notable strength: Combining operational ownership with AI and data-led process improvement

Contact Information

• Website: www.genpact.com
• Phone: +91 80 39467601
• Address: Red Parks Ltd, Southern Peripheral Road,Sector 69,  Badshahpur , Gurgaon - 122101, (Near Vatika chowk), Haryana
• LinkedIn: www.linkedin.com/company/genpact
• Facebook: www.facebook.com/ProudToBeGenpact
• Twitter: x.com/genpact

5. Infosys BPM

Infosys BPM focuses specifically on business process management within the wider Infosys group. Its service portfolio includes customer experience, finance and accounting, human resources, sourcing and procurement, BPM analytics, annotation services, trust and safety, and business-process-as-a-service models. The company is geared toward enterprises that want process delivery connected to digital transformation, automation, and analytics capabilities.

Its Gurgaon operation is located in DLF Cyber City, giving clients access to an established NCR delivery base. Infosys BPM is especially relevant when a BPO engagement touches multiple enterprise functions or needs close integration with technology platforms, data programs, and broader Infosys transformation work rather than operating as a stand-alone contact center.

Key Facts

• Best for: Enterprise process outsourcing connected to technology transformation
• Core services: Customer experience, F&A, HR, procurement, BPM analytics, trust and safety
• Location: DLF Cyber City, Gurgaon
• Notable strength: BPM delivery integrated with Infosys technology capabilities

Contact Information

• Website: www.infosysbpm.com
• Email: InfosysBPM@infosys.com
• Phone: 91 124 4583 700
• Address: 7th floor Tower A, Building No. 6, DLF Cyber City, Developer Limited, Special Economic Zone, Sector 24 and 25 DLF PH-3, Gurgaon
• LinkedIn: www.linkedin.com/company/infosys-bpm
• Facebook: www.facebook.com/InfosysBPM
• Twitter: x.com/infosysbpm
• Instagram: www.instagram.com/infosysbpm

6. Firstsource

Firstsource runs domain-focused business process operations across healthcare, banking and financial services, communications, media, technology, and other service industries. Its work includes customer experience, collections, receivables management, healthcare revenue-cycle operations, banking processes, digital platform operations, and AI-enabled data services. The company’s operating model is built around specialized process teams rather than a generic pool of customer-service agents.

Firstsource has a Gurugram office at Candor TechSpace in Sector 48. Its mix of regulated-industry experience, collections expertise, customer engagement, and automation makes it relevant for businesses that need tightly controlled workflows with measurable operational outcomes, particularly in healthcare and financial services.

Key Facts

• Best for: Regulated, domain-specific BPM programs
• Core services: Customer experience, collections, healthcare operations, banking operations, digital processing
• Location: Candor TechSpace, Sector 48, Gurugram
• Notable strength: Domain-focused teams for healthcare and financial operations

Contact Information

• Website: www.firstsource.com
• Address: 9th Floor, Building 4 Candor TechSpace Sector 48, Gurugram Haryana - 122018
• LinkedIn: www.linkedin.com/company/firstsource-solutions-limited
• Facebook: www.facebook.com/firstsource
• Twitter: x.com/firstsource
• Instagram: www.instagram.com/firstsourceglobal

7. Wipro

Wipro’s Business Process Services unit runs enterprise operations across customer experience, sales and marketing, finance transformation, people operations, supply chain, and AI-enabled business processes. Its customer experience practice covers acquisition, onboarding, order and fulfillment, service, billing, revenue protection, and contact-center operations. The company’s BPO work is closely connected to its technology, consulting, data, and automation capabilities.

Wipro maintains multiple Gurugram locations, including facilities in Sector 48 and Udyog Vihar. That local presence supports programs where clients need business process delivery tied to broader modernization initiatives. Wipro is particularly relevant for enterprises that want a provider capable of connecting customer operations and back-office functions with technology transformation and AI-led process redesign.

Key Facts

• Best for: Technology-connected enterprise BPS programs
• Core services: CX operations, finance transformation, people operations, supply chain, sales and marketing operations
• Location: Gurugram, Haryana
• Notable strength: Large-scale BPS combined with consulting and technology services

Contact Information

• Website: www.wipro.com
• Phone: +91 124 308 4000
• Email: info@wipro.com
• Address: Plot No 480-481, Udyog Vihar, Phase - III, Gurgaon – 122016, Haryana
• LinkedIn: www.linkedin.com/company/wipro
• Facebook: www.facebook.com/WiproLimited
• Instagram: www.instagram.com/wiprolimited

8. TaskUs

TaskUs focuses on outsourced digital services for technology-led and high-growth businesses. Its portfolio covers digital customer experience, AI and data services, trust and safety, financial crime and compliance support, sales support, and operations for emerging areas such as autonomous systems. The company combines trained operational teams with automation and cloud-based delivery models, with a strong emphasis on digital-first customer journeys and platform safety.

Gurugram is one of TaskUs’s active India delivery locations, alongside Noida, Indore, Mohali, Navi Mumbai, and Chennai. The Gurgaon-area hub is useful for companies that need modern CX operations, content and platform support, or AI-related workflows with the option to scale across TaskUs’s wider international delivery network.

Key Facts

• Best for: Digital-native CX, trust and safety, and AI operations
• Core services: Digital CX, AI and data services, trust and safety, sales support, compliance operations
• Location: Gurugram, India
• Notable strength: Outsourcing for fast-moving digital platforms and technology businesses

Contact Information

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUsPH
• Twitter: x.com/taskus
• Instagram: www.instagram.com/taskusph

9. Foundever

Foundever is a global customer experience outsourcing provider with services spanning customer care, technical support, back-office support, collections, sales and retention, and trust and safety. Its India operations support banking and financial services, healthcare, insurance, retail and ecommerce, technology, telecom, travel, manufacturing, and other sectors. The delivery model combines human agents, digital channels, automation, and process optimization across the customer lifecycle.

The company operates a Gurugram CX hub and continues to recruit customer-service and technical roles in the city. Its local facility in Sector 30 gives buyers access to a dedicated India delivery base within a much larger multilingual network. Foundever fits programs that require scaled omnichannel customer support with adjacent sales, collections, and back-office capabilities.

Key Facts

• Best for: Omnichannel customer care and technical support
• Core services: Customer care, technical support, back-office support, collections, sales and retention, trust and safety
• Location: Sector 30, Gurugram
• Notable strength: Broad CX coverage across multiple industries and languages

Contact Information

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

10. Startek

Startek delivers customer experience and BPO services through voice, digital, back-office, and automation operations. Its India offering includes multilingual customer care, chat support, AI-assisted agent tools, analytics, helpdesk services, workforce intelligence, self-service technology, and back-office or KPO work. The company supports sectors including BFSI, retail, ecommerce, healthcare, and technology, with delivery designed for both domestic and international programs.

Gurgaon is one of Startek’s major India operating cities. That presence, combined with a broad India network, makes the company relevant for brands that need multilingual CX at scale while retaining access to digital and back-office capabilities. Its service mix is particularly aligned with businesses consolidating voice, chat, automation, analytics, and support operations under one CX partner.

Key Facts

• Best for: Multilingual omnichannel CX at enterprise scale
• Core services: Voice and chat CX, helpdesk, back-office and KPO, automation, analytics
• Location: Gurgaon, India
• Notable strength: Large India delivery footprint spanning voice, digital, back-office, and automation

Contact Information

• Website: www.startek.com
• Email: connect@startek.com
• Address: 4610 South Ulster Street Suite 150 Denver, CO 80237
• LinkedIn: www.linkedin.com/company/startek
• Twitter: x.com/STARTEKGlobal

11. Maxicus

Maxicus is a Gurgaon-headquartered customer engagement and back-office outsourcing business operating under the KocharTech umbrella. Its services include omnichannel customer support, technical and device support, customer lifecycle management, content moderation and labeling, catalog operations, back-office processing, and technology-enabled CX workflows. The company also develops internal tools that support knowledge management, self-service, and customer engagement.

Because its corporate headquarters is in Udyog Vihar, Maxicus offers a distinctly local option within Gurgaon’s BPO market. Its mix of contact-center delivery and back-office operations can suit brands that need customer-facing support and operational processing from the same provider, particularly when digital channels, content workflows, or device support form part of the scope.

Key Facts

• Best for: Gurgaon-based omnichannel CX and back-office programs
• Core services: Customer support, technical support, content moderation, labeling, back-office processing
• Location: Udyog Vihar, Gurgaon
• Notable strength: Local headquarters with customer engagement and back-office capabilities

Contact Information

• Website: maxicus.com
• Phone: +919877098771
• Email: info@maxicus.com
• Address: Plot No-86, Udyog Vihar, Phase 4, Sector 18, Gurgaon, Haryana 122001, IN
• LinkedIn: www.linkedin.com/company/maxicus
• Facebook: www.facebook.com/maxicusofficial
• Twitter: x.com/MaxicusOfficial
• Instagram: www.instagram.com/maxicusofficial

12. Bill Gosling Outsourcing

Bill Gosling Outsourcing runs customer experience, contact-center, accounts receivable, collections, and back-office programs across a global delivery network. Its service portfolio combines customer care with regulated process support, workforce management, learning and content development, and receivables operations. The company has particular depth in financial-services environments where customer communication, collections, compliance, and operational reporting need to work together.

Its Gurugram delivery center is located in Udyog Vihar, giving companies access to a local India operation alongside sites in Canada, the United States, the United Kingdom, Costa Rica, the Philippines, Trinidad and Tobago, and Jaipur. The model fits businesses looking for customer service and receivables support within a structured multinational BPO environment.

Key Facts

• Best for: Customer care, collections, and receivables operations
• Core services: Customer experience, accounts receivable management, collections, back-office support, workforce management
• Location: Udyog Vihar, Gurugram
• Notable strength: CX and collections delivered through a multi-country operating network

Contact Information

• Website: www.billgosling.com
• Phone: +91 141 4968080
• Email: info@billgosling.com
• Address: 430 Udyog Vihar, Phase IV, Gurugram, Haryana, India 122015
• LinkedIn: www.linkedin.com/company/bill-gosling-outsourcing
• Facebook: www.facebook.com/BillGoslingOutsourcing
• Instagram: www.instagram.com/bgocareers

13. Accenture

Accenture provides enterprise business process services through its managed operations portfolio, combining specialized talent, data, automation, AI, and technology platforms. Its operations span finance, procurement, supply chain, HR, marketing and sales, customer service and support, trust and safety, and industry-specific processes. That breadth makes Accenture relevant when outsourcing is part of a larger operating-model or digital transformation rather than a stand-alone contact-center contract.

Accenture has multiple Gurugram offices, including DLF Cyber City and Dundahera locations. The company is a fit for large organizations that want to connect outsourced process execution with consulting, technology modernization, analytics, and continuous improvement. Finance operations are a particularly visible part of its managed-services portfolio, alongside supply-chain and customer operations.

Key Facts

• Best for: Large enterprise managed operations and transformation
• Core services: Finance, procurement, supply chain, HR, customer service, marketing and sales, trust and safety
• Location: Multiple offices in Gurugram
• Notable strength: Business process operations combined with consulting and technology transformation

Contact Information

• Website: www.accenture.com
• Address: 5F - 6th to 9th Floor, Building no. 8, Tower-A,Candor Tech Space IT/ITES SEZ, Sector 21, Dundahera Gurugram – 122001
• Phone: +911246115000

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Conclusion

Gurgaon’s BPO market increasingly reflects the wider shift from labor-focused outsourcing to technology-enabled operations. Customer support remains central, but finance, analytics, trust and safety, back-office processing, industry-specific workflows, and AI-assisted service delivery now sit alongside it. The right operating model depends on the process being outsourced, the level of regulatory control required, the expected degree of transformation, and whether local delivery is essential. Buyers should also examine how a provider handles governance, integration, quality measurement, data security, and workforce continuity after launch. Those factors often matter more to long-term performance than the size of the delivery center alone.

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