Madhapur and the wider HITEC City corridor are major outsourcing hubs in Hyderabad, with providers ranging from global business process management firms to smaller local BPO specialists. The companies below cover customer experience, call center operations, back-office processing, finance, technical support, data services, and managed business operations.

1. NeoWork

NeoWork provides business process outsourcing through dedicated staffing and managed operations models. Its services include customer experience, virtual assistants, administrative support, IT and development roles, AI training workflows, and other operational functions. The company supports businesses working with outsourcing talent in India through distributed delivery rather than requiring clients to establish their own local team. NeoWork can provide individual contributors or take responsibility for larger managed teams, including quality assurance, workforce management, and reporting. Its operating metrics include a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate.

Key Facts

• Core services: BPO, customer experience, virtual assistants, back-office support, IT staffing, AI training
• Best for: Companies seeking dedicated or managed outsourced teams
• Delivery model: Individual contributors and managed operations teams
• Industries: Technology, healthcare, logistics, media, gaming, e-commerce
• India coverage: Remote outsourcing programs delivered from and for India
• Notable strength: Dedicated account teams with flexible scaling

Contact Information

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Tech Mahindra

Tech Mahindra operates several facilities directly in Madhapur and provides Business Process Services alongside its broader technology practice. Its BPS work covers customer experience, service desks, back-office operations, automation, analytics, and industry-specific process outsourcing. The company also supports areas such as travel and hospitality operations through omnichannel CX, workforce management, knowledge management, and front-office and back-office processes. Its Madhapur offices include multiple Infocity locations in HITEC City, giving it one of the clearest physical connections to the target area.

Key Facts

• Best for: Large-scale enterprise business process outsourcing
• Core services: Digital CX, back-office services, service desk, BPaaS, automation
• Capabilities: Analytics, automation, consulting, omnichannel support
• Industries: Banking, insurance, telecom, retail, manufacturing, travel and hospitality
• Location: HITEC City, Madhapur, Hyderabad
• Notable strength: Combination of BPS delivery and enterprise technology services 

Contact Information

• Website: www.techmahindra.com
• Facebook: www.facebook.com/TechMahindra
• Twitter: x.com/Tech_Mahindra
• LinkedIn: www.linkedin.com/company/tech-mahindra
• Instagram: www.instagram.com/techmahindra_official
• Address: Infocity - Special Economic Zone, Tower - I, Plot No. 22 to 34, Hi-tech City, Madhapur, Hyderabad, Telangana 500081 
• Phone: +91 40 3063 6363 

3. Foundever

Foundever provides customer experience outsourcing in India through services that include customer care, back-office support, collections, sales and retention, technical support, and trust and safety. Hyderabad is one of its confirmed Indian delivery locations, with facilities at Cyber Pearl and Mindspace in Madhapur. This makes the company particularly relevant to organizations looking for a large CX provider with an established delivery footprint in the local IT corridor. Foundever also works across sectors including banking, healthcare, insurance, retail, technology, telecom, and travel.

Key Facts

• Best for: Large customer experience and contact center programs
• Core services: Customer care, back-office support, collections, technical support, sales support
• Industries: Banking, healthcare, insurance, retail, technology, telecom, travel
• Location: Cyber Pearl and Mindspace, Madhapur
• Notable strength: Multilingual CX delivery across front-office and back-office functions 

Contact Information

• Website: foundever.com
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• LinkedIn: www.linkedin.com/company/foundever
• Instagram: www.instagram.com/foundever_life

4. IntouchCX

IntouchCX operates a sizable customer experience delivery campus in Madhapur. Its official location information places the Hyderabad operation on the fourth and fifth floors of Maximus Towers within Raheja Mindspace IT Park. The campus covers more than 90,000 square feet and includes dedicated training and meeting facilities. As a CX outsourcing provider, IntouchCX focuses on customer care and digitally supported customer experience operations, making the company relevant to businesses that require scaled support teams from a major Hyderabad technology district.

Key Facts

• Best for: Customer experience outsourcing and scaled support teams
• Core focus: Customer experience operations
• Delivery model: Large customer support delivery campuses
• Location: Raheja Mindspace IT Park, Madhapur
• Facility: More than 90,000 square feet
• Notable strength: Established physical CX operation in Madhapur

Contact Information

• Website: www.intouchcx.com
• Facebook: www.facebook.com/intouchcx.official
• Twitter: x.com/intouch__CX
• LinkedIn: www.linkedin.com/company/intouchcx
• Instagram: www.instagram.com/intouchcx
• Address: 4th & 5th Floor, Maximus Towers 2A RahejaMindspace IT Park, Hitech City Madhapur, Hyderabad Telangana, India – 500081
• Phone: 866-963-7271 

5. Concentrix

Concentrix operates in Hyderabad as part of its extensive India delivery network. The company focuses on customer engagement, customer service, technical support, contact center operations, and technology-enabled business services. Current Hyderabad roles show teams handling inbound and outbound calls, email, chat, technical support, quality management, and other customer operations. Its India footprint also spans cities including Bangalore, Chennai, Gurgaon, Kolkata, Mumbai, Pune, and Vizag, giving it the scale to support distributed customer experience programs. 

Key Facts

• Best for: High-volume customer service and technical support
• Core services: Contact center operations, customer support, technical support
• Channels: Phone, email, chat, digital support
• Location: Hyderabad
• India footprint: Multiple delivery locations nationwide
• Notable strength: Large-scale customer engagement operations

Contact Information

• Website: www.concentrix.com
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix
• Phone: +1-800-747-0583

6. Sysatek

Sysatek is a Madhapur-based provider offering business process outsourcing alongside technology, security, and staff augmentation services. Its BPO practice includes customer support operations as well as sales support, research, lead qualification, CRM assistance, outreach coordination, and other recurring digital operations. The company can be more suitable for organizations seeking flexible process capacity rather than the large enterprise delivery models offered by multinational BPO firms. Its office is located on Hitex Road in HITEC City, giving it direct local relevance to the Madhapur search.

Key Facts

• Best for: Flexible customer support and operational outsourcing
• Core services: Customer support, sales support, CRM support, digital operations
• Additional services: Technology services, security, staff augmentation
• Location: HITEC City, Madhapur
• Notable strength: Mix of BPO and technical support capabilities

Contact Information

• Website: sysatek.com
• E-mail: info@sysatek.com 
• Twitter: x.com/SysatekIndia
• LinkedIn: www.linkedin.com/company/sysatek
• Instagram: www.instagram.com/sysatek_official
• Address: 4th Floor, Bizness Square, Hitex road, HITEC city, Madhapur, Hyderabad, Telangana 500084, IN 
• Phone: +91 80085 14034 

7. Aarvion Services

Aarvion Services provides outsourced business operations from Hyderabad, covering customer support, back-office work, financial services, and IT outsourcing. Its customer service offering includes inbound and outbound calling, email and chat support, ticket management, and 24/7 operations. Financial process support includes loan assistance, insurance processing, KYC facilitation, and coordination with financial institutions. Headquartered at WorkFlo Hitex in Bizness Square (Madhapur), the company serves as an ideal local partner for businesses that prefer the personalized touch of a boutique outsourcing provider. 

Key Facts

• Best for: Small and midsize outsourced operations
• Core services: Customer support, back-office support, financial processing, IT outsourcing
• Channels: Phone, email, chat and ticketing
• Location: Madhapur, Hyderabad
• Notable strength: Coverage of both customer service and back-office processes

Contact Information

• Website: aarvionservices.com
• E-mail: info@aarvionservices.com 
• LinkedIn: www.linkedin.com/company/aarvion
• Address: 4th Floor, WorkFlo Hitex, Bizness Square, Hyderabad, Telangana 500081

8. WNS

WNS provides business process management and outsourcing services across customer experience, finance and accounting, procurement, analytics, data operations, and industry-specific processes. The company has a particularly strong geographic fit for this list because its Hyderabad operation includes an office in Maximus Towers at Mindspace, Madhapur. WNS supports both front-office and back-office processes, including customer acquisition, account servicing, transaction processing, collections, technical helpdesk functions, and finance operations. Its service model is primarily designed for larger organizations that need structured, multi-function outsourcing rather than a small standalone support team.

Key Facts

• Best for: Enterprise BPM and multi-process outsourcing
• Core services: Customer experience, finance and accounting, analytics, procurement, back-office operations
• Capabilities: Customer support, transaction processing, collections, automation, data services
• Industries: Banking, healthcare, insurance, retail, telecom, travel, logistics
• Notable strength: Direct Madhapur delivery presence combined with broad enterprise BPM capabilities

Contact Information

• Website: www.wns.com
• E-mail: Careers@WNS
• Facebook: www.facebook.com/wnsglobalservices
• Twitter: x.com/wnsholdings
• LinkedIn: www.linkedin.com/company/wns-global-services
• Instagram: www.instagram.com/wnsvibe
• Address: 515 Madison Avenue, 8th Floor, New York, NY 10022

9. ICP Solutions

ICP Solutions operates from Cyber Towers in HITEC City and works across technology, talent, business operations, and outsourcing. Combining process automation, data entry, global operations, and IT infrastructure services, the company bridges the gap between conventional back-office support and comprehensive technology outsourcing. Its Madhapur-area presence can make it relevant to companies that need routine processes handled alongside automation or technical support rather than maintaining separate vendors for each function.

Key Facts

• Best for: Outsourcing combined with technology support
• Core services: Data entry, operational outsourcing, automation, IT support
• Location: Cyber Towers, HITEC City
• Delivery scope: Business and technology operations
• Notable strength: Ability to pair outsourced processes with technical services

Contact Information

• Website: icpsolutions.in
• E-mail: info@icpsolutions.in
• Address: Module-A2, Quadrant-2, Fifth Floor, Cyber Towers, Hitec City, Hyderabad, Telangana-500081, India 
• Phone: (+91)-40-29329474 

10. Vishist Business Solutions

Vishist Business Solutions lists business process outsourcing as one of its core business lines alongside IT recruitment, non-IT recruitment, product development, and skills training. The company is based in Hyderabad, with an office in Cyber Towers in Madhapur. Its combination of outsourcing and staffing services can be useful for organizations that need operational support but also expect hiring or workforce requirements to change as the engagement develops. The company states that it has operated since 2010.

Key Facts

• Best for: Businesses combining BPO with staffing requirements
• Core services: Business process outsourcing, IT recruitment, non-IT recruitment
• Additional capabilities: Product development and training
• Location: Cyber Towers, Madhapur
• Founded: 2010
• Notable strength: Combination of outsourcing and workforce services

Contact Information

• Website: vishistbusinesssolutions.com
• E-mail: contact@vishist.com
• Facebook: www.facebook.com/sai4ull
• Address: 6th Floor, Q1, B3, Cyber Towers, Patrikanagar, Madhapur, HITEC City, Hyderabad, Telangana 500081, India
• Phone: +91 63028 54342

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Conclusion

Madhapur and the wider HITEC City area give businesses access to a varied BPO market, from large enterprise providers such as Tech Mahindra, Foundever, IntouchCX, and Infosys BPM to smaller firms focused on customer support, data processing, and back-office operations. The right provider depends on the processes being outsourced, required team size, industry experience, communication channels, and whether the engagement needs dedicated staff or fully managed operations.

NeoWork is one option for companies that want flexible outsourced teams across customer experience, administrative support, IT, AI training, and other operational functions, with the ability to scale teams as requirements change.

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