Kosovo has developed a growing outsourcing market around multilingual customer service, call center operations, back-office work, sales support, IT services, and dedicated remote teams. The companies below cover different BPO models, from fully managed customer operations to dedicated professionals working inside a client's existing systems and processes. 

1. NeoWork

NeoWork provides outsourced teams across customer experience, virtual assistance, IT and development, creative services, and AI-related work. Rather than relying on shared agent pools, NeoWorkers are dedicated to individual client accounts and can operate within the customer's existing software and workflows. The company supports 24/7 operations and allows businesses to begin with small teams before expanding capacity. NeoWork has an industry-leading 91% annualized teammate retention rate and a 3.2% candidate selectivity rate, highlighting its approach to building dedicated teams. Its primary talent hubs are located in Colombia and the Philippines, making NeoWork a global BPO option for companies comparing different outsourcing delivery models.

Key Facts

• Best for: Companies seeking dedicated outsourced teams that can scale gradually
• Core services: BPO, customer experience, virtual assistants, IT and development, creative services, AI training
• Team model: Dedicated professionals assigned to one client
• Industries: Technology, healthcare, logistics, media, gaming, e-commerce
• Annualized teammate retention: 91%
• Candidate selectivity rate: 3.2%

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. SPEEEX

SPEEEX operates a substantial customer experience and digital outsourcing business from Kosovo. The company was founded in 2016 and maintains locations in Prishtina, Ferizaj, Vushtrri, and Prizren. Its BPO work centers on digital customer experience, multilingual customer communication, technology services, and business support for international clients.

German, Italian, French, and English are among the languages commonly used across projects, making SPEEEX particularly relevant to European organizations that need multilingual customer operations from a Southeast European delivery location.

Key Facts

• Best for: Larger multilingual customer experience operations
• Core services: Customer experience outsourcing, software engineering, digital services, BPO training
• Languages: German, Italian, French, English
• Locations: Prishtina, Ferizaj, Vushtrri, and Prizren, Kosovo
• Founded: 2016
• Notable strength: Multiple operating locations within Kosovo

Contact Information

• Website: www.speeex.com
• Phone: +383 49 49 16 49
• Email: info@speeex.com
• Address: Prishtina Headquarters, St. Tirana, 10000, Vushtrri Offices, St. Adem Jashari, 42000
• Instagram: www.instagram.com/speeex

3. OLYMP BPO

OLYMP BPO is headquartered in Prishtina and provides dedicated BPO operations for international businesses. Its service portfolio includes multilingual customer support, inbound and outbound call center services, back-office administration, technical support, sales functions, software development, and other technology-related work.

The company builds dedicated teams around client operating hours, processes, tools, and KPIs rather than using a standard shared-agent setup. OLYMP also publishes support for 24/7 operations and serves clients across the US, UK, Switzerland, and European Union.

Key Facts

• Best for: Companies building dedicated customer support or call center operations
• Core services: Customer support, call center, back office, technical support, sales, IT services
• Team model: Dedicated employees
• Location: Prishtina, Kosovo
• Founded: 2018
• Coverage: International clients across North America and Europe

Contact Information

• Website: olympbpo.com
• Phone: +12122027414
• Email: info@olympbpo.com
• Address: Norbert Jokl St, Entrance 29, Unit 3 · Sunny Hill, Prishtina, Kosovo
• LinkedIn: www.linkedin.com/company/olymp-bpo
• Facebook: www.facebook.com/olympbpo
• Twitter: x.com/olympbpo
• Instagram: www.instagram.com/olympbpo

4. WeDo Source

WeDo Source combines traditional BPO functions with professional and technical outsourcing. Based in Ferizaj, the company provides accounting and financial services, procurement and sourcing, estimating and budgeting, IT staff augmentation, data analytics, digital marketing, and call center support.

Its staffing structure supports both full-time dedicated professionals and more flexible part-time arrangements. This wider operational range can be useful for organizations that want to outsource finance, administrative, procurement, or technology functions through the same provider. WeDo Source lists offices in Kosovo and Germany.

Key Facts

• Best for: Finance, administrative, procurement, and technical outsourcing
• Core services: Accounting, procurement, estimating, IT staffing, data analytics, call center services
• Team model: Dedicated full-time and flexible part-time professionals
• Location: Ferizaj, Kosovo
• International presence: Kosovo and Germany

Contact Information

• Website: wedosource.com
• Phone: +383 43 922 833
• Email: hello@wedosource.com
• Address: Rr. 12 Qershori, Ferizaj 70000, Kosovo
• LinkedIn: www.linkedin.com/company/wedosource
• Facebook: www.facebook.com/wedosource
• Instagram: www.instagram.com/wedosource

5. Limitless Outsourcing

Limitless Outsourcing operates from Prishtina and focuses heavily on customer-facing business processes. Its services cover call center operations, live chat, email support, social media customer service, telemarketing, lead generation, help desk functions, order processing, payment processing, and technical support.

Founded in 2018, the company originally operated as Limitless Marketing before expanding its range and adopting the Limitless Outsourcing brand. It serves international markets including the US, Canada, UK, Germany, Switzerland, and Australia.

Key Facts

• Best for: Customer service and sales-focused outsourcing
• Core services: Call center, live chat, email support, telemarketing, lead generation, help desk
• Location: Prishtina, Kosovo
• Founded: 2018
• Markets served: US, Canada, UK, Germany, Switzerland, Australia

Contact Information

• Website: limitlessoutsourcing.com
• Phone: +1 206 238 1735
• Email: info@limitlessoutsourcing.com

6. Sonnecto

Sonnecto focuses on German-speaking and English-speaking customer operations delivered from Kosovo. Its current service mix includes customer support, back-office operations for areas such as e-commerce and logistics, technical support, and SaaS support.

The company is particularly oriented toward businesses in Germany, Switzerland, and Austria that need German-language service teams without building additional internal headcount in the DACH market. Sonnecto is headquartered in Pristina and also maintains an international presence in London and New York.

Key Facts

• Best for: German-speaking customer service and DACH operations
• Core services: Customer support, back office, technical support, SaaS support
• Languages: German and English
• Headquarters: Pristina, Kosovo
• Founded: 2018
• Additional locations: London and New York

Contact Information

• Website: sonnecto.com
• Phone: +383 43 533 222
• Email: business@sonnecto.com
• Address: Arberia 3, Vicianum, C2.2 OB-3, NR: 89, 10000 Prishtina, Kosovo

7. Lottus Communication

Lottus Communication is a Prishtina-based outsourcing provider operating as Lottus & Co LLC. The company concentrates on customer communication through inbound and outbound calling, live chat, and email, while also providing back-office outsourcing and IT services.

Its multilingual customer support capabilities include English, German, French, and Italian. Lottus can therefore fit European organizations that want to nearshore customer service while keeping several communication channels and language requirements with one provider.

Key Facts

• Best for: Multilingual contact center outsourcing
• Core services: Inbound support, outbound support, live chat, email, back office, IT services
• Languages: English, German, French, Italian
• Location: Prishtina, Kosovo
• Legal name: Lottus & Co LLC

Contact Information

• Website: lottus.net
• Phone: +383 49 55 39 05
• Email: info@lottus.net
• Address: Ganimete Terbeshi 14, 10000, Prishtina, Kosovo

8. HomeX Virtual Agency

HomeX Virtual Agency builds English-speaking remote teams from Prishtina for businesses in the US and other international markets. Its outsourcing work concentrates on cold calling, lead generation, sales, customer support, technical support, omnichannel communication, and workflow management.

The company operates business entities in both Kosovo and the US, while its Pristina headquarters handles core operations and client campaigns. This structure makes HomeX particularly relevant to American companies that want Kosovo-based sales or customer service resources with a US business presence supporting communications.

Key Facts

• Best for: US companies outsourcing sales and customer support
• Core services: Cold calling, lead generation, sales, customer support, technical support
• Location: Pristina, Kosovo
• Additional presence: Philadelphia, Pennsylvania
• Team model: English-speaking virtual teams

Contact Information

• Website: homexcall.com
• Phone: +383 46 666 200
• Email: info@homexcall.com
• Address: Mahir Domi 18, Tophane, Pristina 10000
• LinkedIn: www.linkedin.com/company/homexvirtualagency
• Facebook: www.facebook.com/homexcall
• Instagram: www.instagram.com/homexvirtualagency

9. Outsorcy

Outsorcy approaches outsourcing primarily through dedicated staffing. It recruits and employs professionals in Kosovo and across Eastern Europe, while clients retain direct day-to-day control over the people assigned to their teams. Outsorcy handles local employment, payroll, compliance, recruiting, and HR support.

For customer service specifically, agents can work inside platforms such as Zendesk, Intercom, Freshdesk, HubSpot Service, Help Scout, Aircall, RingCentral, and Talkdesk. The company also recruits for sales, finance, accounting, technical, marketing, and virtual assistant roles.

Key Facts

• Best for: Businesses wanting dedicated staff rather than a fully managed call center
• Core services: Customer support staffing, sales, finance, accounting, technical roles, virtual assistants
• Team model: Dedicated client-managed employees
• Primary talent market: Kosovo
• Headquarters: Pristina, Kosovo
• Additional recruiting coverage: Eastern Europe

Contact Information

• Website: outsorcy.com
• Email: info@outsorcy.com
• LinkedIn: www.linkedin.com/company/outsorcy

10. SD IT Services

SD IT Services builds managed outsourcing teams in Kosovo for customer support, technical support, sales support, help desk, call center operations, live chat, and back-office work. Its agents operate inside client-approved CRMs, help desks, telephony systems, e-commerce platforms, and internal workflows rather than requiring customers to replace existing systems.

The company emphasizes dedicated or clearly assigned capacity with team-lead supervision, documented SOPs, quality reviews, escalation processes, and reporting. Its Kosovo operation supports UK, European, US, Swiss, German, and other international clients.

Key Facts

• Best for: Managed support operations with structured QA and reporting
• Core services: Customer support, technical support, sales support, call center, live chat, back office
• Team model: Dedicated managed teams
• Location: Kosovo
• Timezone: CET/CEST
• Client markets: UK, Europe, US, Switzerland, Germany

Contact Information

• Website: sdit-services.com
• Phone: +383 48 263 151
• Email: info@sdit-services.com
• LinkedIn: www.linkedin.com/company/sd-it-services-llc
• Facebook: www.facebook.com/sditservicesllc
• Instagram: www.instagram.com/sditservicesllc

11. VOOXIO

VOOXIO provides multilingual customer experience outsourcing from Prishtina, with a particular focus on the DACH market. Its service portfolio includes customer support, technical expertise, sales outreach, and back-office operations.

Founded in 2022, VOOXIO uses Kosovo's German-speaking talent pool to support telecom, e-commerce, and service-oriented businesses. This focus makes the company more relevant to organizations requiring German-language customer interaction than to companies looking primarily for large English-only offshore operations.

Key Facts

• Best for: German-language outsourcing for DACH businesses
• Core services: Customer support, back office, sales support, technical support
• Industries: Telecom, e-commerce, service businesses
• Location: Prishtina, Kosovo
• Founded: 2022

Contact Information

• Website: www.vooxio.com
• Phone: +49 155 682 206 23
• Email: info@vooxio.com
• LinkedIn: www.linkedin.com/company/vooxio
• Facebook: www.facebook.com/people/Vooxio/61573684570141
• Instagram: www.instagram.com/vooxio_

12. AGGA

AGGA SHPK is a Prishtina-based outsourcing company with roots in call center services. Founded in 2012, the business originally supported financial intermediary companies in Switzerland and has since expanded across contact center, IT, and digital marketing services.

Its contact center handles inbound and outbound work in English, French, and German, with Italian, Spanish, and Albanian available by request. AGGA also offers desktop support, web development, programming, SEO, social media marketing, and related services, creating a mix of front-office and technical outsourcing capabilities.

Key Facts

• Best for: European multilingual call center operations
• Core services: Inbound calling, outbound calling, IT support, web development, digital marketing
• Languages: English, French, German, plus additional languages by request
• Founded: 2012
• Location: Prishtina, Kosovo

Contact Information

• Website: agga-ks.com
• Phone: +383 49 688 884
• Email: info@agga-ks.com
• Address: Rr. Imzot Nikë Prela 152, 10000 Prishtina, Republic of Kosova
• Facebook: www.facebook.com/agga.ks

13. Kosbit

Kosbit combines technology outsourcing with business process support from Prishtina. Its back-office offering includes administrative support, data entry, document management, accounts payable and receivable, payroll assistance, recruitment support, customer service, IT support, and logistics-related processes.

Alongside back-office outsourcing, Kosbit provides IT staff augmentation and managed IT services. The combination is useful for companies that want to consolidate administrative operations and technical resources with one Kosovo-based provider instead of working with separate vendors for IT and business support.

Key Facts

• Best for: Back-office operations combined with IT outsourcing
• Core services: Administrative support, finance operations, HR support, customer support, IT support
• Additional capabilities: Staff augmentation and managed IT
• Location: Prishtina, Kosovo

Contact Information

• Website: kosbit.net
• Phone: +38349202063
• Email: info@kosbit.net
• Address: St. Dr. Shpetim Robaj, nn, Germia Campus, 10000 Prishtina, Kosovo
• LinkedIn: www.linkedin.com/company/kosbit-llc
• Facebook: www.facebook.com/kosbit.net
• Instagram: www.instagram.com/kosbit

14. AksaTechs

AksaTechs provides BPO and technology services from Fushe Kosove. Its outsourcing offering covers administrative and back-office tasks together with multilingual customer support, IT infrastructure management, network support, technical support, and selected creative and marketing services.

The company's mix is broader than a conventional voice-only contact center. Businesses that need operational support alongside technical or digital functions can use the same provider for several workstreams, especially when administrative processing and customer service need to connect with IT systems.

Key Facts

• Best for: Mixed back-office, customer support, and IT requirements
• Core services: BPO, customer support, IT support, network services, administrative work
• Additional services: Creative and digital strategy
• Location: Fushe Kosove, Kosovo

Contact Information

• Website: aksatechs.com
• Phone: +383 43 777 120
• Email: info@aksatechs.com

15. ScaleOps BPO

ScaleOps BPO builds dedicated teams in Gjilan for sales, customer support, technical support, and back-office operations. Its delivery model centers on working inside the client's existing systems, with documented SOPs, reporting, quality processes, escalation paths, and structured onboarding.

The company focuses on international businesses in the UK, EU, and US. Published industry coverage includes SaaS, e-commerce, B2B services, crypto and blockchain, solar and home services, and healthcare services. ScaleOps can be particularly relevant to smaller and mid-sized companies looking for a dedicated Kosovo team rather than a large shared contact center.

Key Facts

• Best for: Dedicated sales and support teams for growing businesses
• Core services: Sales outsourcing, customer support, technical support, back-office operations
• Industries: SaaS, e-commerce, B2B services, healthcare, home services
• Team model: Dedicated outsourced teams
• Headquarters: Gjilan, Kosovo
• Client markets: UK, EU, US

Contact Information

• Website: scaleopsbpo.com
• Email: info@scaleopsbpo.com
• LinkedIn: www.linkedin.com/company/scaleopsbpo

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Conclusion

Kosovo offers a growing range of BPO providers for companies looking to outsource customer support, call center operations, sales, back-office processes, technical support, and other business functions. The market is particularly relevant for European companies that need multilingual teams, competitive delivery costs, and working-hour overlap with major European markets.

When comparing BPO companies in Kosovo, businesses should look beyond pricing and consider language capabilities, team structure, quality-control processes, technology compatibility, reporting, and experience with the required business function. Some providers focus heavily on customer service and contact center work, while others combine BPO with IT, finance, recruitment, or dedicated staffing.

For companies that want a broader outsourcing model rather than a traditional shared call center, NeoWork provides dedicated remote teams that can work within existing client tools, workflows, and management structures. The most suitable provider will ultimately depend on whether the priority is multilingual customer support, scalable back-office capacity, technical expertise, or a long-term dedicated team.

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