Makati remains one of Metro Manila's most established outsourcing districts, with providers covering customer experience, finance, technical support, professional staffing, and specialized back-office work. Buyers increasingly choose between managed BPO operations and dedicated offshore teams that work directly inside client systems. Security, language coverage, team structure, office infrastructure, and the level of day-to-day management retained by the client are important differences between providers.

1. NeoWork

NeoWork builds dedicated offshore teams using talent in the Philippines and Latin America. Its Philippines offering covers customer experience, virtual assistants, bookkeeping and finance support, software and IT roles, AI training and data work, and creative services. Teams are assigned to one client, while NeoWork handles recruiting, employment support, training, coaching, and retention. NeoWork reports accepting 3.2% of candidates and 91% employee retention.

For Makati and Metro Manila buyers, the model is useful when the goal is to add Philippines-based professionals who work inside the client's own tools and workflows. Programs can start with individual roles and expand into managed functions with quality assurance, reporting, and team leadership as operations grow.

Key Facts

• Best for: Dedicated offshore teams integrated into client workflows
• Core services: BPO, customer experience, virtual assistants, finance support, IT and development, AI training, creative services
• Delivery model: Dedicated Philippines and Latin America teams
• Notable strength: Flexible scaling from individual hires to managed functions

Contact Information

• Website: www.neowork.com 
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Open Access BPO

Open Access BPO operates a flagship Makati delivery center at Robinsons Summit Center on Ayala Avenue. Its services cover customer experience, technical support, content moderation, and back-office operations, with multilingual programs designed for companies serving several markets from one outsourcing partner.

The Makati operation is particularly relevant to fintech, e-commerce, SaaS, healthcare, logistics, and telecommunications teams that need 24/7 coverage or language depth. Open Access BPO supports more than 30 languages and combines its Philippine delivery network with sites in the United States and Taiwan.

Key Facts

• Best for: Multilingual customer experience and content moderation programs
• Core services: Customer support, technical support, content moderation, back-office operations
• Industries: Fintech, e-commerce, SaaS, healthcare, logistics, telecommunications
• Location: Robinsons Summit Center, Ayala Avenue, Makati City
• Notable strength: Support across more than 30 languages

Contact Information

• Website: www.openaccessbpo.com
• Phone: +1 888 888 1519
• Email: info@openaccessbpo.com
• Facebook: www.facebook.com/OpenAccessBPO
• Twitter: x.com/OpenAccessBPO
• LinkedIn: www.linkedin.com/company/open-access-bpo
• Instagram: www.instagram.com/openaccessbpo
• Address: 19/F 6783 Robinsons Summit Center, Ayala Avenue, Makati City, Philippines 1226

3. Emapta

Emapta provides dedicated offshore staffing and workforce solutions across finance and accounting, technology, engineering, client support, legal, retail, digital marketing, mortgage, and other professional functions. Its Philippine network includes Makati delivery sites in Legazpi Village, giving clients access to office-based teams in the central business district.

The model is structured for companies that want offshore professionals to operate as extensions of internal departments while Emapta manages recruitment, HR, IT, workspace, and local compliance. Its wider Philippine footprint also gives larger programs room to expand beyond a single office when additional capacity is needed.

Key Facts

• Best for: Dedicated professional and specialist offshore teams
• Core services: Offshore staffing, workforce migration, enterprise solutions, Employer of Record support
• Industries: Finance, IT, healthcare, retail, legal, mortgage, logistics, engineering
• Location: Makati offices in Legazpi Village, with additional Philippine delivery centers

Contact Information

• Website: emapta.com
• Phone: +63 2 8540 0032
• Address: 5th floor, corner, PNB Building, 6754 Ayala Ave, Legazpi Village, Makati City, 1229 Metro Manila, Philippines 
• LinkedIn: www.linkedin.com/company/emaptaglobal

4. SuperStaff

SuperStaff runs Philippine operations from Ayala Avenue in Makati and also maintains a Clark facility and a nearshore operation in Colombia. Its outsourcing portfolio includes customer service, technical support, back-office work, accounting support, recruitment process outsourcing, logistics and dispatch, and Employer of Record services.

The company is suited to programs that combine customer-facing and operational processes under one managed provider. Published service lines cover healthcare, e-commerce, legal, logistics, finance, real estate, and technology workflows, making the Makati operation relevant to buyers that need trained teams rather than a narrow voice-only call center.

Key Facts

• Best for: Managed customer support and multi-function back-office programs
• Core services: Customer experience, technical support, back office, accounting, RPO, logistics, EOR
• Industries: Healthcare, e-commerce, legal, logistics, finance, technology
• Location: 6780 Building, Ayala Avenue, Makati, Metro Manila

Contact Information

• Website: superstaff.com
• Email: info@superstaff.com
• Phone: +1 415 651 7494
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Twitter: x.com/SuperStaffBPO
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: Philippines 9F 6780 Building, Ayala Ave. Makati, Metro Manila

5. MCVO Talent Outsourcing Services

MCVO Talent Outsourcing Services provides remote staffing and business process support from Makati. Its service mix includes bookkeeping and accounting, virtual assistants, medical billing, customer service, data entry, HR support, digital marketing, graphic design, and other operational roles for small and midsize businesses.

The company is especially relevant to accounting practices and growing companies that want to add several support functions through one local team. MCVO manages recruitment and workforce support while clients direct day-to-day work, which creates a dedicated staffing structure rather than a shared-agent contact center model.

Key Facts

• Best for: SMEs and accounting firms building multi-function offshore teams
• Core services: Bookkeeping, accounting, virtual assistants, medical billing, customer service, HR, digital marketing
• Specialization: Support for CPA and fractional CFO firms
• Location: Melbourne Residences, Sen. Gil Puyat Avenue, Makati City

Contact Information

• Website: www.mcvotalent.com
• Email: info@mcvotalent.com
• Phone: 02 8395 7198
• Facebook: www.facebook.com/mcvotalentoutsourcingservices
• LinkedIn: www.linkedin.com/company/mcvo-talent-outsourcing-services
• Instagram: www.instagram.com/mcvotalentoutsourcingservices
• Address: Unit 411 Melbourne Residences, 11 Sen. Gil Puyat Ave., Palanan, Makati, 1235 Metro Manila

6. Peak Outsourcing

Peak Outsourcing builds Philippine teams for customer support, back-office operations, data management, financial services, IT and technical support, marketing and sales, and revenue cycle management. Makati is part of its delivery footprint alongside Dumaguete, Belize, and Argentina.

The provider can support mid-sized outsourced teams across several functions instead of limiting buyers to a single process. Its published industry coverage includes healthcare, legal, banking, hospitality, utilities, telecom, e-commerce, technology, retail, and insurance, with healthcare revenue cycle work providing a more specialized option for billing-related operations.

Key Facts

• Best for: Mid-sized offshore teams spanning several business functions
• Core services: Customer support, back office, data management, finance, IT, marketing, revenue cycle management
• Industries: Healthcare, legal, banking, hospitality, telecom, e-commerce, technology, insurance
• Location: Makati, with additional delivery locations in the Philippines and overseas

Contact Information

• Website: www.peakoutsourcing.com
• Email: buildyourteam@peakoutsourcing.com
• Phone: 1-833-831-7325
• Instagram: www.instagram.com/peak.outsourcing
• LinkedIn: www.linkedin.com/company/peakoutsourcing
• Facebook: www.facebook.com/peakoutsourcing

7. Alorica

Alorica provides large-scale customer experience and business operations services, including customer care, revenue generation, technical support, trust and safety, and operations-as-a-service programs. Its Philippine network includes Makati alongside multiple delivery sites across Metro Manila and other regions.

The Makati presence fits enterprises that need a provider able to distribute volume across several facilities while maintaining one operating framework. Alorica works across banking and financial services, healthcare, technology, retail, communications, and other high-volume customer-facing sectors, with a model built for programs that require substantial staffing capacity.

Key Facts

• Best for: Large customer experience programs requiring multi-site capacity
• Core services: Customer care, technical support, revenue generation, trust and safety, operations as a service
• Industries: Banking, financial services, healthcare, technology, retail, communications
• Location: Makati and other Philippine delivery sites

Contact Information

• Website: alorica.com
• Email: concierge@alorica.com
• Facebook: www.facebook.com/AloricaFanPage
• LinkedIn: www.linkedin.com/company/alorica
• Instagram: www.instagram.com/officialalorica
• Address: 5161 California Ave, Suite 100, Irvine, CA 92617

8. Foundever

Foundever operates customer experience programs in the Philippines and lists a Makati site at Glorietta. Its service portfolio includes customer care, technical support, sales and retention, back-office work, collections, trust and safety, and multilingual support delivered across voice and digital channels.

For organizations that need high-volume multichannel service in the Ayala business district, the Makati site provides an established local delivery option within a much larger global network. The breadth of functions makes Foundever relevant to programs that combine front-line customer contact with supporting operational processes.

Key Facts

• Best for: High-volume multichannel customer service programs
• Core services: Customer care, technical support, sales and retention, back office, collections, trust and safety
• Location: Glorietta, Makati City
• Delivery model: Global CX network with Philippine operations

Contact Information

• Website: foundever.com
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• LinkedIn: www.linkedin.com/company/foundever
• Instagram: www.instagram.com/foundever_life

9. KMC Solutions

KMC Solutions combines offshore team building with Employer of Record services, HR and payroll support, recruitment, IT, compliance, managed operations, and flexible workspace. Its Philippine network includes Makati as part of a broader Metro Manila footprint, while the company also supports businesses setting up larger offshore functions.

This model is useful when outsourcing requires more than staffing alone. A client can combine talent acquisition, local employment, workspace, technology infrastructure, and operational support under one provider, which makes KMC relevant to companies establishing dedicated teams or a larger global capability center in the Philippines.

Key Facts

• Best for: Offshore teams that also need employment, compliance, and workspace support
• Core services: Offshore staffing, EOR, managed services, recruitment, HR, IT, flexible offices
• Location: Makati and other Metro Manila locations
• Notable strength: Integrated talent, employment, workspace, and infrastructure support

Contact Information

• Website: kmc.solutions
• Phone: +63 2 8779 6540
• Address: 25th floor Picadilly Star, Bonifacio Global City, Taguig 1214

10. EquiServe

Equicom Services, operating as EquiServe, is a Makati-headquartered outsourcing provider with more than 1,000 professionals across several Philippine locations. Its capabilities span contact center services, back-office processing, finance and HR support, IT management, claims-related work, and technology-enabled business operations.

The company can handle both customer-facing and process-oriented programs, which is useful for buyers consolidating several workflows under one vendor. Its head office at Equicom Center anchors the delivery network, and EquiServe publishes ISO 9001:2015 and ISO/IEC 27001:2022 certifications for quality and information security management.

Key Facts

• Best for: Multi-function BPO and contact center programs
• Core services: Contact center, back office, finance, HR, IT management, claims processing
• Location: Equicom Center, 3308 Zapote Street, Makati City
• Certifications: ISO 9001:2015 and ISO/IEC 27001:2022

Contact Information

• Website: equicomservices.com
• Email: inquiry@equicomservices.com 
• Phone: (+632) 8 548 4766
• Address: 2nd & 3rd Floor, EQUICOM Center, 3308 Zapote Street, Barangay Sta. Cruz, Makati City 1205 
• Instagram: www.instagram.com/equi_serve2011
• LinkedIn: www.linkedin.com/company/equiserveofficial

11. Bayview Technologies

Bayview Technologies is an IT-enabled business process outsourcing company based at RCBC Plaza on Ayala Avenue in Makati. Its operations include customer support, back-office services, and IT support for international businesses, combining process delivery with technology-focused capabilities.

The Makati headquarters makes Bayview a locally anchored option for companies that want business support delivered from the central business district. Its mix of customer-facing and technical work is particularly relevant to organizations that need both service operations and IT-oriented support within the same outsourcing relationship.

Key Facts

• Best for: Customer support and IT-enabled business process outsourcing
• Core services: Customer support, back-office services, IT support
• Location: RCBC Plaza, 6819 Ayala Avenue, Makati City
• Notable strength: Makati-based delivery with technology-enabled operations

Contact Information

• Website: bayviewtechnology.com
• Phone: +63 (2) 888 7 2525
• Address: 43rd Floor Yuchengco Tower, RCBC Plaza 6819 Ayala Ave. cor. Gil Puyat Ave. Makati City 1200 Philippines 

12. Penbrothers

Penbrothers helps international companies build dedicated teams in the Philippines and handles recruitment, onboarding, HR, payroll, and ongoing employee support. Its Makati office is in the OPL Building in Legazpi Village, with office-based, hybrid, and remote arrangements available depending on the team structure.

The company fits businesses that want Filipino professionals embedded in their existing organization without setting up a separate local HR operation. The model is oriented toward dedicated roles across professional functions, with Penbrothers providing the local employment and workforce layer while clients remain closely involved in daily work.

Key Facts

• Best for: Dedicated remote and hybrid professional teams
• Core services: Talent acquisition, HR, payroll, onboarding, workforce support
• Location: OPL Building, Don Carlos Palanca Street, Legazpi Village, Makati
• Delivery model: Office-based, hybrid, and remote team arrangements

Contact Information

• Website: penbrothers.com
• Email: hello@penbrothers.com
• Phone: +63 917 6269 098
• Address: 6F OPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, Philippines
• LinkedIn: www.linkedin.com/company/the-penbrothers-international-inc
• Instagram: www.instagram.com/thepenbrothers
• Facebook: www.facebook.com/penbrothers

13. Archipelago BPO

Archipelago BPO builds outsourced teams in the Philippines for customer support, back-office administration, finance, IT, hospitality, and other business functions. Its Philippine office is in Ayala Triangle Gardens Tower 2 on Paseo de Roxas in Makati, giving the company a direct central business district presence.

Customer support programs can cover voice, email, and web chat, including 24/7 delivery where required. Archipelago uses a dedicated-team approach with ongoing training, monitoring, reporting, and quality assurance, which is a practical structure for companies that want Philippine staff integrated into established business processes.

Key Facts

• Best for: Dedicated Philippine teams with UK-facing commercial support
• Core services: Customer support, back-office administration, finance, IT, hospitality support
• Location: Ayala Triangle Gardens Tower 2, Paseo de Roxas, Makati
• Notable strength: Dedicated team model with omnichannel customer support

Contact Information

• Website: archipelagobpo.com
• Email: contact@archipelagobpo.com
• Phone: +44 113 868 3069
• Facebook: www.facebook.com/ArchipelagoBPO-61566595081038
• LinkedIn: www.linkedin.com/company/archipelago-bpo
• Instagram: www.instagram.com/archipelagobpo
• Address: Ayala Triangle Gardens Tower 2, Paseo De Roxas, Makati, Philippines, 1209

14. MCA Asia Business Solutions

MCA Asia Business Solutions provides outsourced business support from Makati and Lucena. Its services cover accounting and financial processes such as bookkeeping, payroll, reporting, tax, audit support, and compliance, alongside call center work that includes inbound and outbound service, technical support, and sales assistance.

The Makati office at Kingswood Arcade gives businesses a local option for combining finance-oriented processes with customer contact work. MCA's service mix can suit organizations that want direct access to an operating team across both accounting and support functions.

Key Facts

• Best for: Businesses combining accounting support with call center services
• Core services: Bookkeeping, payroll, financial reporting, tax, audit support, inbound and outbound call center support
• Location: Kingswood Arcade, P. Ocampo Street, Makati City
• Notable strength: Finance and customer support services under one local provider

Contact Information

• Website: mca.com.ph
• Email: bdm@mca.com.ph 
• Phone: +63 993 610 5320
• Address: Unit A18-I, Kingswood Arcade, P. Ocampo St., Brgy. La Paz, Makati City, Philippines 
• Facebook: www.facebook.com/MCAAsiaBusinessSolutionsInc.-61570514976581

15. Concentrix

Concentrix designs and runs customer experience, technical support, sales, digital operations, and broader business transformation programs for large organizations. The company lists Makati among its Philippine locations, forming part of a national delivery network that also includes sites across Metro Manila and several provincial cities.

Its scale is relevant to enterprises that need multilingual or high-volume operations distributed across multiple facilities. Concentrix combines human service delivery with technology and AI-enabled operating models, so buyers can use the same provider for traditional contact center work as well as more complex digital and operational transformation programs.

Key Facts

• Best for: Enterprise-scale customer experience and digital operations
• Core services: Customer experience, technical support, sales, digital operations, business transformation
• Location: Makati and multiple other Philippine delivery locations
• Notable strength: Large multi-site delivery network for complex programs

Contact Information

• Website: www.concentrix.com
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix
• Phone: +1-800-747-0583

Conclusion

Makati's outsourcing market now extends well beyond high-volume voice support. Dedicated staffing, finance and accounting, IT services, multilingual customer experience, back-office processing, and managed operations all have established delivery models in the city. The most important distinction for buyers is often the operating structure: some providers manage outcomes and teams directly, while others supply dedicated professionals who remain under the client's day-to-day direction. Security requirements, office setup, specialist talent, scalability, and the level of HR and compliance support should be evaluated alongside price. A clearly defined scope and governance model usually produces more useful vendor comparisons than a simple comparison of headcount or service menus.

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