Manila remains one of the Philippines' core outsourcing hubs, with major delivery clusters spread across Metro Manila rather than the City of Manila alone. Buyers now look beyond voice support, often combining customer experience with finance, analytics, IT, trust and safety, back-office work, and AI-enabled operations. Location still matters because access to talent, business continuity options, and proximity to established commercial districts can shape delivery. The providers below represent a range of operating models, from large managed-service organizations to dedicated offshore team specialists.

1. NeoWork

NeoWork builds and manages dedicated offshore teams for companies that want Philippine talent embedded into day-to-day operations. Its delivery model covers customer experience, back-office work, sales support, finance, recruiting, logistics, content operations, and other recurring business functions. Teams in the Philippines work in geographically close pods, including across Metro Manila, while NeoWork manages recruiting, engagement, and operational support. For buyers looking beyond a conventional high-volume contact center, the model is geared toward dedicated teams that operate as an extension of the client. NeoWork also supports AI-enabled workflows and process improvement, which makes it relevant for companies that want to combine human operations with automation rather than outsource a single isolated queue. The company reports a 91% annualized teammate retention rate, while a 3.2% candidate selectivity rate reflects the share of applicants selected to join the teams.

Key Facts

• Best for: Companies building dedicated offshore teams with ongoing operational support
• Core services: BPO, сustomer experience, back office, sales support, finance, recruiting, logistics, content operations
• Specialization: Managed dedicated teams and AI-enabled operations
• Location: Metro Manila and other Philippine delivery locations
• Notable strength: Team-building model designed for close integration with client operations

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Concentrix

Concentrix has one of the broadest Metro Manila footprints among global customer experience providers, with operations listed across Alabang, Makati, Mandaluyong, Manila, Pasay, Quezon City, Taguig, and other parts of the capital region. Its work spans customer care, sales, technical support, digital operations, analytics, and experience management for large organizations.

The company is a practical fit for enterprises that need substantial delivery capacity across several channels or business functions. Its Manila presence gives clients access to multiple operating sites rather than a single-center setup, while its wider service portfolio allows customer support to sit alongside analytics, technology, and process improvement work.

Key Facts

• Best for: Large enterprises needing multi-site customer experience delivery
• Core services: Customer care, sales, technical support, digital operations, analytics
• Specialization: Enterprise-scale customer experience and business operations
• Location: Multiple sites across Metro Manila
• Notable strength: Broad local delivery footprint combined with global CX capabilities

Contact Information

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

3. TP

TP, formerly widely known as Teleperformance, has operated in the Philippines since 1996 and remains a major provider of outsourced customer operations. Its Philippine services include customer care, technical support, customer acquisition, consulting and analytics, digital integrated business services, and specialized support functions. The company maintains delivery operations across Metro Manila as part of its national footprint.

TP is suited to organizations that need structured, high-volume service delivery with access to both traditional contact center capabilities and newer digital operations. Its service mix supports voice and digital customer interactions as well as adjacent analytical and operational work, making it relevant to companies consolidating several outsourced functions under one provider.

Key Facts

• Best for: High-volume customer service and multi-function outsourcing programs
• Core services: Customer care, technical support, customer acquisition, analytics, digital business services
• Specialization: Omnichannel customer experience operations
• Location: Metro Manila and other Philippine delivery centers
• Notable strength: Long-standing Philippine delivery presence

Contact Information

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

4. Foundever

Foundever operates a large customer experience network in the Philippines, with Metro Manila sites in areas including Alabang, Makati, and Mandaluyong. The company provides outsourced CX services for global brands, covering customer care, technical support, sales, and digitally enabled experience operations. Its Philippine organization includes tens of thousands of associates across multiple locations.

The company fits buyers that want a mature contact center operator with enough local scale to support large programs or distribute work across sites. Manila-based operations can be combined with Foundever's broader Philippine network, which is useful for organizations that value business continuity, multilingual service models, and flexible delivery across different customer interaction channels.

Key Facts

• Best for: Large customer experience programs that need scale and site flexibility
• Core services: Customer care, technical support, sales, digital customer experience
• Specialization: Outsourced customer experience operations
• Location: Alabang, Makati, Mandaluyong, and other Philippine sites
• Notable strength: Large multi-location delivery network in the Philippines

Contact Information

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

5. TTEC

TTEC has operated in the Philippines since 2001 and maintains a major Metro Manila site at Five ECom Center in the Mall of Asia Complex in Pasay. Its outsourcing work centers on customer experience, contact center operations, customer care, sales, technical support, and technology-enabled CX services. The Manila Bay facility is one of the company's significant Philippine delivery locations.

TTEC is relevant to brands that want customer operations supported by both service teams and CX technology. Its Pasay presence places delivery inside one of Metro Manila's established business districts, while the broader Philippine network gives clients options for scaling programs beyond one site. The model is particularly aligned with customer-facing operations where process, workforce, and technology need to be managed together.

Key Facts

• Best for: Customer-facing programs that combine service delivery and CX technology
• Core services: Customer care, sales, technical support, contact center operations
• Specialization: Technology-enabled customer experience
• Location: Pasay City, Metro Manila
• Notable strength: Established Philippine operations with a major Manila Bay delivery site

Contact Information

• Website: www.ttec.com
• Phone: +1.800.835.3832
• Email: verifications@thomas-and-company.com
• Address: Five eCom Center, 9th Floor, Harbor Drive, Mall of Asia Complex, Pasay City 1300, Philippines
• LinkedIn: www.linkedin.com/company/ttec
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• Instagram: www.instagram.com/tteclife

6. TaskUs

TaskUs runs several Metro Manila operations, including sites in Pasig, Quezon City, and Las Pinas. Its outsourced services extend beyond customer support into trust and safety, AI and data services, digital operations, and other specialized workflows. The company is particularly visible in sectors where fast-growing digital products need flexible support teams and operational processes that can evolve quickly.

For technology companies, online platforms, and digital-first brands, TaskUs offers a service mix that can connect frontline customer experience with moderation, data work, and AI-related operations. Its multiple Manila-area sites also provide local delivery options while the company maintains a wider Philippine footprint for programs that need additional scale.

Key Facts

• Best for: Digital-first companies with CX, trust and safety, or AI operations needs
• Core services: Customer experience, trust and safety, AI and data services, digital operations
• Specialization: Outsourcing for technology-driven and digital business models
• Location: Pasig, Quezon City, Las Pinas, and other Philippine sites
• Notable strength: Service coverage beyond traditional contact center work

Contact Information

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUsPH
• Twitter: x.com/taskus
• Instagram: www.instagram.com/taskusph

7. TELUS Digital

TELUS Digital has operated in the Philippines since 2005 and reports a network of delivery centers that includes multiple Metro Manila locations. Its sites span areas such as Quezon City, Pasig, Taguig, and Makati. The company combines customer experience outsourcing with digital IT services, data and AI work, content-related operations, and technology support.

This blend is useful for organizations that do not want customer service treated as a standalone function. Manila teams can support conventional CX programs while connecting with digital transformation, IT, and data capabilities elsewhere in the organization. TELUS Digital's sizeable Philippine workforce and multi-site setup also make it relevant to enterprise programs that need capacity, redundancy, and access to a broad range of operational skills.

Key Facts

• Best for: Enterprises combining CX outsourcing with digital and technology services
• Core services: Customer experience, digital IT services, data and AI, technology support
• Specialization: Integrated digital and customer operations
• Location: Multiple Metro Manila sites including Quezon City, Pasig, Taguig, and Makati
• Notable strength: Large Philippine delivery network with both CX and IT capabilities

Contact Information

• Website: www.telusdigital.com
• Address: 5/F Vertis North Corporate Center 3 Mindanao Avenue Quezon City, Metro Manila Philippines
• LinkedIn: www.linkedin.com/company/telus-digital
• Facebook: www.facebook.com/TELUSDigital

8. Sutherland

Sutherland operates Metro Manila delivery sites in Mandaluyong and Taguig, alongside a wider Philippine network. Its services combine business process operations with customer experience, analytics, automation, digital engineering, and industry-specific support. The company works across functions where service delivery and technology are closely linked, rather than limiting its role to basic contact center work.

That combination makes Sutherland relevant to enterprises looking to modernize an outsourced operation while continuing to run it at scale. Teams can support customer-facing work, analytics, and operational processes, with automation and digital engineering used to improve how those processes perform. The Manila presence provides established local delivery points for regional or global programs.

Key Facts

• Best for: Enterprises modernizing established outsourced operations
• Core services: Customer experience, business operations, analytics, automation, digital engineering
• Specialization: Technology-enabled business process services
• Location: Mandaluyong and Taguig, Metro Manila
• Notable strength: Combines ongoing operations with analytics and automation capabilities

Contact Information

• Website: www.sutherlandglobal.com
• Phone: +63-2-459-2900
• Email: marketing@sutherlandglobal.com
• Address: 9F Shaw I.T. Center 360 Shaw Blvd, cor Nueve de Febrero, Mandaluyong City, 1634 Metro Manila
• LinkedIn: www.linkedin.com/company/sutherland-global-services
• Facebook: www.facebook.com/Sutherland-Global-388462191504598
• Twitter: x.com/SutherlandCor

9. Genpact

Genpact maintains Metro Manila operations in Alabang, Muntinlupa and Quezon City, supporting business process work for enterprise clients. Its portfolio includes finance and accounting, sourcing and procurement, risk and compliance, supply chain operations, analytics, and technology-enabled transformation. These are typically complex, process-heavy functions rather than simple outsourced staffing assignments.

Genpact is a strong fit for organizations moving transactional and analytical work into a managed operating model. Manila delivery can support finance, procurement, supply chain, and other shared-service functions while drawing on the company's process design, data, and automation capabilities. The result is a BPO option oriented toward enterprise workflows that require governance, domain knowledge, and integration with broader transformation programs.

Key Facts

• Best for: Enterprise finance, procurement, risk, and shared-service operations
• Core services: Finance and accounting, procurement, risk and compliance, supply chain, analytics
• Specialization: Complex business process management and transformation
• Location: Muntinlupa and Quezon City, Metro Manila
• Notable strength: Deep process expertise across enterprise back-office functions

Contact Information

• Website: www.genpact.com
• Email: hr.helpdeskexit@genpact.com
• Phone: +63 (02) 7792 -2500
• Address: GF - 6F 5132 Building, Northgate Cyberzone, Alabang, Muntinlupa City, 1781
• LinkedIn: www.linkedin.com/company/genpact
• Facebook: www.facebook.com/ProudToBeGenpact
• Twitter: x.com/genpact

10. Infosys BPM

Infosys BPM has Philippine delivery operations in Metro Manila, including BGC in Taguig and Northgate Cyberzone in Alabang, Muntinlupa. Its business process portfolio covers finance and accounting, sourcing and procurement, human resources operations, customer service, service desk work, legal process services, and sales and fulfillment. The company also applies automation, analytics, and technology to those managed processes.

This makes Infosys BPM relevant to larger organizations that want Manila delivery for several corporate functions under a common operating framework. It is especially suited to back-office and shared-service environments where standardized processes, reporting, and technology integration matter as much as labor capacity. The company can support voice and non-voice work from its Philippine delivery centers.

Key Facts

• Best for: Multi-function enterprise BPM and shared-service programs
• Core services: Finance, procurement, HR operations, customer service, service desk, legal process services
• Specialization: Technology-enabled business process management
• Location: Taguig and Muntinlupa, Metro Manila
• Notable strength: Broad corporate-function coverage within one BPM portfolio

Contact Information

• Website: www.infosysbpm.com
• Phone: +632 8823 0000
• Email: InfosysBPM@infosys.com
• Address: 5th Floor Vector Two Building, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City - 1781, Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/infosys-bpm
• Facebook: www.facebook.com/InfosysBPM
• Twitter: x.com/infosysbpm
• Instagram: www.instagram.com/infosysbpm

11. Acquire Intelligence

Acquire Intelligence, formerly Acquire BPO, operates its Philippine head office in Ortigas Center, Pasig and maintains additional Metro Manila delivery locations. The company provides global outsourcing for contact center, back-office, and specialist operational work, while also offering AI and automation services. Its industries include technology, retail, logistics, property, finance, healthcare, insurance, and professional services.

The provider suits companies that want a conventional outsourcing operation with room to automate repetitive work over time. Engagements can cover customer interactions, business administration, finance, HR, IT support, content-related processes, and other operational roles. Its long-established Manila presence and flexible delivery models make it relevant to both customer-facing and back-office outsourcing programs.

Key Facts

• Best for: Companies combining outsourced operations with automation initiatives
• Core services: Contact center, back office, finance, HR, IT support, AI and automation
• Specialization: Global outsourcing with technology-enabled process improvement
• Location: Pasig and other Metro Manila delivery sites
• Notable strength: Flexible mix of people-based outsourcing and automation

Contact Information

• Website: acquire.ai
• Phone: +63-2-8667-6895
• Address: Level 37 Robinsons Cyberscape Beta Topaz and Ruby Roads, Ortigas Center Pasig City, Philippines 1600
• LinkedIn: www.linkedin.com/company/acquireintelligence
• Facebook: www.facebook.com/acquireai

12. Outsourced

Outsourced provides dedicated offshore staffing and BPO services from several Metro Manila offices, including locations in Eastwood, Quezon City, Makati, and Alabang. It recruits Philippine professionals for customer service, IT, finance, administration, marketing, and other business functions, then supports the local employment and operating setup around those teams.

The model is particularly relevant for companies that want full-time staff integrated into their own workflows rather than a shared-agent contact center arrangement. Clients retain day-to-day direction while Outsourced handles recruitment and local support. With multiple Manila offices, the company can support office-based and hybrid team structures across different parts of the capital region.

Key Facts

• Best for: Businesses that want dedicated full-time offshore staff
• Core services: Customer service, IT, finance, administration, marketing, specialist staffing
• Specialization: Dedicated Philippine offshore teams
• Location: Quezon City, Makati, Alabang, and other Metro Manila sites
• Notable strength: Multiple Manila offices for dedicated team delivery

Contact Information

• Website: outsourced.ph
• Phone: +61 2 8103 3124
• Address: 18th Floor, Citibank Square Eastwood City Cyberpark, Quezon City 1110, Metro Manila, Philippines
• Email: contact@outsourced.ph
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Facebook: www.facebook.com/outsourcedcareers

13. KMC Solutions

KMC Solutions helps international companies build and operate teams in the Philippines through offshore staffing, employer-of-record support, managed offices, and business services. Its Metro Manila footprint includes BGC in Taguig and a wider network of flexible work locations. KMC also supports administrative and back-office roles that companies commonly place within outsourced Philippine teams.

Unlike a classic shared contact center, KMC's model is centered on giving clients dedicated employees and local infrastructure while the provider handles employment and operational requirements. That makes it relevant for companies seeking a Manila team that remains closely tied to the client's own culture, systems, and management. The model can support both small initial teams and larger offshore operations.

Key Facts

• Best for: Companies establishing dedicated Philippine teams with local employment support
• Core services: Offshore staffing, employer of record, managed offices, back-office support
• Specialization: Dedicated teams and Philippine workforce infrastructure
• Location: BGC, Taguig and multiple Philippine work locations
• Notable strength: Combines talent, employment support, and workspace options

Contact Information

• Website: kmc.solutions
• Phone: +632 8779 6540
• Address: 25th floor Picadilly Star Bonifacio Global City, Taguig City, 1214

14. ECLARO

ECLARO provides custom outsourcing and offshoring through three global services centers in Metro Manila, with its Philippine headquarters in Quezon City. Its delivery model covers business operations, IT, financial services, banking, insurance, healthcare, life sciences, and other professional functions. Clients can use dedicated offshore talent in remote, hybrid, or on-site arrangements.

ECLARO is particularly relevant when the outsourcing requirement looks more like building a specialized extension of an internal team than transferring a standardized contact center queue. Its Metro Manila centers support technical, operational, customer success, finance, and professional roles, while the company's staffing background gives it a strong recruitment-led approach to team formation.

Key Facts

• Best for: Specialized offshore teams across business and technical functions
• Core services: Custom outsourcing, IT staffing, business operations, finance, insurance, healthcare support
• Specialization: Talent-led outsourcing and staff augmentation
• Location: Three global services centers in Metro Manila, Philippine HQ in Quezon City
• Notable strength: Flexible remote, hybrid, and on-site offshore team models

Contact Information

• Website: www.eclaro.com
• Email: info@eclaro.com
• Phone: 877-774-3600
• Address: 11th Flr. One Felicity Center, Quezon City 1126, Philippines
• LinkedIn: www.linkedin.com/showcase/eclarophilippines
• Facebook: www.facebook.com/Eclarophilippines
• Twitter: x.com/eclaroph
• Instagram: www.instagram.com/eclaroph

Conclusion

Manila's BPO market now spans far more than traditional call center work. Customer experience remains a major use case, but finance, procurement, IT, analytics, specialist staffing, trust and safety, and AI-assisted operations are increasingly common parts of outsourced delivery. The most important distinction for buyers is often the operating model: some providers are built for large managed processes, while others focus on dedicated teams that stay closely integrated with the client. Metro Manila also offers several established delivery districts, giving companies options for site strategy and business continuity. A clear scope, governance model, security requirements, and plan for scaling will usually matter more than choosing a provider based on size alone.