Metro Manila remains one of Southeast Asia's deepest business process outsourcing hubs, with dense pools of customer experience, finance, IT, and back-office talent. Buyers increasingly look beyond basic call-center capacity toward dedicated teams, specialized knowledge processes, stronger data controls, and flexible hybrid delivery. The right operating model depends on how much day-to-day control a company wants to retain, the complexity of the work, and whether support needs to scale from a few specialists to a full function. Providers across Quezon City, Ortigas, Makati, BGC, and other business districts now cover a much broader range of processes than traditional voice support.

1. NeoWork

NeoWork builds dedicated offshore teams for companies that want more operational ownership than a conventional call-center contract usually provides. Its Philippines delivery model covers customer experience, virtual assistants, IT and development, AI training, creative work, and related back-office functions. The company supports distributed teams in Metro Manila as well as other Philippine talent hubs, with both direct staffing and more managed operating models.

For buyers that want to begin with a small team and expand as processes mature, NeoWork offers a practical bridge between individual offshore hires and a fully managed function. Its customer support work includes voice and digital channels, CRM and help-desk workflows, and ongoing team management.

Key Facts

• Best for: Growth-stage companies building dedicated offshore teams
• Core services: BPO, customer experience, virtual assistants, IT and development, AI training, creative services
• Delivery model: Global staffing and managed operations partnerships
• Talent metrics: 91% annualized teammate retention rate and 3.2% candidate selectivity rate
• Location: Metro Manila talent hub, with additional Philippines operations
• Notable strength: Flexible team-building model for both specialist roles and managed functions

Contact Information

• Website: www.neowork.com 
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. iSupport Worldwide

iSupport Worldwide operates from Ortigas Center in Pasig and provides offshore teams across both customer-facing and specialist business functions. Its service coverage includes contact center support, customer and technical support, accounting and finance, architecture and engineering, back-office work, e-commerce support, and other professional roles.

The breadth of functions makes iSupport relevant to companies that want to consolidate several offshore departments with one Philippines-based partner rather than source each role category separately. Its Pasig delivery location also places it inside one of Metro Manila's established business and BPO districts.

Key Facts

• Best for: Companies outsourcing several business functions through one provider
• Core services: Contact center, customer support, technical support, finance and accounting, back office, e-commerce support
• Location: Ortigas Center, Pasig City, Metro Manila
• Notable strength: Broad role coverage beyond traditional voice support

Contact Information

• Website: isupportworldwide.com
• Phone: +1-888-524-4799
• Email: buildyourteam@isupportworldwide.com
• Address: 6/9/10F Cyberscape Alpha Building Garnet and Sapphire Roads Ortigas Central Business District, Pasig City 1605, Philippines
• LinkedIn: www.linkedin.com/company/isupport-worldwide
• Facebook: www.facebook.com/isupportworldwide
• Twitter: x.com/iSupportCareers
• Instagram: www.instagram.com/isupportworldwide

3. MCVO Talent Outsourcing Services

MCVO Talent Outsourcing Services is a Makati-based outsourcing provider focused on building offshore support teams for international businesses. Its service mix covers accounting and bookkeeping, customer service, virtual assistance, medical billing, human resources, administration, and digital marketing, giving buyers access to both transactional support and more specialized roles.

The Makati operation is a useful fit for small and mid-sized companies that need dedicated professionals without establishing their own local entity and recruiting infrastructure. MCVO's offering is structured around role-based outsourcing, which suits businesses that already know which processes or positions they want to move offshore.

Key Facts

• Best for: Small and mid-sized businesses adding role-based offshore capacity
• Core services: Accounting, bookkeeping, customer service, virtual assistance, medical billing, HR, digital marketing
• Location: Makati City, Metro Manila
• Notable strength: Mix of administrative, finance, customer support, and specialist roles

Contact Information

• Website: www.mcvotalent.com
• Phone: 02 8395 7198
• Email: info@mcvotalent.com
• Address: Unit 411 Melbourne Residences, 11 Sen. Gil Puyat Ave., Palanan, Makati, 1235 Metro Manila
• LinkedIn: www.linkedin.com/company/mcvo-talent-outsourcing-services
• Facebook: www.facebook.com/mcvotalentoutsourcingservices
• Twitter: x.com/mcvotalent
• Instagram: www.instagram.com/mcvotalentoutsourcingservices

4. TGT Global 

TGT Global, also known through the Techno Global Team brand, provides offshore staffing from Bonifacio Global City in Taguig. Its Philippines teams cover IT, customer service, administration, marketing, finance and accounting, engineering, and other professional functions, with the model centered on dedicated staff who work as an extension of the client's organization.

The BGC location and multi-discipline staffing model make TGT Global relevant to businesses that need technical and business operations roles under one offshore structure. It is particularly aligned with companies looking for long-term dedicated team members rather than short-term project outsourcing.

Key Facts

• Best for: Businesses building long-term dedicated offshore teams
• Core services: IT, customer service, administration, marketing, finance and accounting, engineering
• Delivery model: Dedicated offshore staffing
• Location: Bonifacio Global City, Taguig, Metro Manila

Contact Information

• Website: tgtglobal.com
• Phone: (+61) 3 9371 6390
• LinkedIn: www.linkedin.com/company/tgtglobal
• Instagram: www.instagram.com/tgtglobal

5. Dynamic Business Outsourcing Solutions (DBOS)

Dynamic Business Outsourcing Solutions, commonly known as DBOS, runs Metro Manila operations from Araneta City in Quezon City. The company provides offshore staffing across customer support, digital marketing, IT and software, accounting and payroll, virtual assistance, sales, and collections, allowing clients to combine front-office and back-office work in one team.

DBOS is well suited to businesses that want dedicated Philippines staff but prefer a local partner to handle the recruitment and operating setup. Its role coverage is broad enough for multi-function teams, while its Quezon City office places delivery inside a major BPO and commercial hub.

Key Facts

• Best for: Multi-function offshore teams for SMEs and growing businesses
• Core services: Customer support, IT and software, digital marketing, accounting, payroll, virtual assistance, sales
• Delivery model: Offshore staffing and outsourced business support
• Location: Araneta City, Quezon City, Metro Manila

Contact Information

• Website: dbos.com.au
• Phone: +63 2 8366 5123
• Email: enquiries@dbos.com.au
• Address: Unit 605-606, 6th Floor, The Spark Place, P. Tuazon, Cor 10th Ave., Araneta Center Cubao, Quezon City 1109 Metro Manila
• LinkedIn: www.linkedin.com/company/dynamic-business-outsourcing-solutions
• Facebook: www.facebook.com/dbosaustralia
• Instagram: www.instagram.com/dbos_au

6. Outsourced

Outsourced runs several Metro Manila delivery locations, including Eastwood in Quezon City, Makati, North EDSA, and Alabang. It provides dedicated offshore staffing across IT and development, customer experience and contact center work, finance and accounting, administration, healthcare support, marketing, creative roles, engineering, legal support, and AI-related work.

This breadth is useful for companies that expect their offshore footprint to grow beyond one department. Outsourced can support technical, professional, and customer-facing functions under the same Philippines operating model, with Eastwood serving as a major delivery hub.

Key Facts

• Best for: Companies building cross-functional dedicated offshore teams
• Core services: IT, CX and contact center, finance, admin, healthcare, marketing, creative, engineering, legal support
• Locations: Eastwood, Makati, North EDSA, Alabang, Metro Manila
• Notable strength: Wide professional-services role coverage

Contact Information

• Website: outsourced.ph
• Phone: +61 2 8073 4162
• Address: 18th Floor, UnionBank Square, Eastwood City Cyberpark, Quezon City 1110, Metro Manila, Philippines
• Email: contact@outsourced.ph
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Facebook: www.facebook.com/outsourcedcareers

7. Transec BPO

Transec BPO operates from One Corporate Centre in Ortigas, Pasig and provides outsourced teams across customer service, technical support, virtual assistance, data processing, content moderation, accounting, quality assurance, design, software development, and testing. Its service mix combines contact-center work with digital and back-office functions.

That combination suits businesses that need a compact Philippines team covering several connected workflows, such as customer support plus QA, data processing, or technical work. The Ortigas location also provides access to one of Metro Manila's most established corporate districts.

Key Facts

• Best for: Integrated customer support and back-office teams
• Core services: Customer support, technical support, virtual assistance, data processing, moderation, accounting, QA, development
• Location: Ortigas Center, Pasig City, Metro Manila
• Notable strength: Combination of customer-facing, back-office, and digital roles

Contact Information

• Website: transecbpo.com
• Email: info@transecbpo.com
• Phone: +63 2 8632 7864
• Address: 31st Floor One Corporate Centre Meralco Avenue Ortigas, Pasig City, Metro Manila 1600 Philippines
• LinkedIn: www.linkedin.com/company/transec-bpo-solutions-inc-
• Facebook: www.facebook.com/transecbpo

8. Booth 

Booth provides dedicated offshore teams from the Philippines for front-office and back-office functions. Its service coverage includes customer service, technical support, recruitment, HR and payroll support, and other operational roles, with workspace and team infrastructure available as part of the model.

The company is particularly relevant to businesses that want dedicated full-time team members while outsourcing the local employment and operating layer. This structure gives clients direct involvement in how their offshore staff work without requiring them to build their own Metro Manila entity and office setup.

Key Facts

• Best for: Dedicated full-time offshore teams with local operational support
• Core services: Customer service, technical support, recruitment, HR, payroll support, back office
• Delivery model: Dedicated offshore staffing with workspace and support infrastructure
• Location: Metro Manila, Philippines

Contact Information

• Website: hirebooth.com
• Address: 14th Floor 107 Aguirre Street, Legazpi Village, Makati City, 1229, Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/boothglobal
• Facebook: www.facebook.com/boothglobal
• Instagram: www.instagram.com/insidebooth

9. Acquire Intelligence

Acquire Intelligence, formerly Acquire BPO, operates eight delivery sites across Metro Manila, including locations in Ortigas, Eastwood, BGC, and Mandaluyong. Its outsourcing services cover contact center operations, back-office processes, sales, finance-related workflows, and technology-enabled operations, with voice, chat, and email support delivered from the Philippines.

The company's model is geared toward organizations that need a more managed outsourcing environment with recruitment, onboarding, training, quality management, compliance, and operational leadership included. Its Metro Manila network also provides buyers with multiple delivery-site options rather than a single-office dependency.

Key Facts

• Best for: Managed enterprise outsourcing across customer and back-office operations
• Core services: Contact center, back office, sales, operational support, AI-enabled outsourcing
• Locations: Eight sites across Metro Manila
• Philippines head office: Robinsons Cyberscape Beta, Ortigas Center, Pasig City
• Notable strength: Multi-site Metro Manila delivery network

Contact Information

• Website: acquire.ai
• Phone: +63-2-8667-6895
• Address: Level 37 Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center, Pasig City, Philippines 1600
• LinkedIn: www.linkedin.com/company/acquireintelligence
• Facebook: www.facebook.com/acquireai
• Instagram: www.instagram.com/acquire.ai

10. Concentrix

Concentrix is a global technology and services company with a substantial Philippine delivery footprint and active operations in Metro Manila. Its work spans customer experience, digital operations, analytics, automation, and business process services, giving enterprise clients access to large-scale delivery and technology-supported transformation programs.

In 2026, the company expanded its Manila-area footprint with a new Quezon City operations site, reinforcing Metro Manila as part of its Philippine network. Concentrix is most relevant to large organizations that need enterprise governance, high-volume customer operations, and the ability to connect BPO delivery with analytics and automation.

Key Facts

• Best for: Large enterprises with complex customer experience and business operations programs
• Core services: Customer experience, digital operations, analytics, automation, business process services
• Location: Metro Manila, including Quezon City operations
• Notable strength: Enterprise-scale global delivery and technology integration

Contact Information

• Website: www.concentrix.com 
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/p/Concentrix-100064784884066
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

11. KMC Solutions

KMC Solutions operates from Bonifacio Global City in Taguig and across multiple Philippine locations, combining offshore staffing with employer-of-record, recruitment, HR, payroll, compliance, workspace, and IT support. The model is designed for companies that want dedicated Philippine employees without establishing every part of the local operating infrastructure themselves.

KMC is a practical choice for businesses that place a high value on physical workspace and employment support alongside talent acquisition. Its Metro Manila network is especially relevant for hybrid teams and international companies building a long-term local presence while retaining control over day-to-day management.

Key Facts

• Best for: Dedicated offshore teams needing workspace, HR, payroll, and compliance support
• Core services: Offshore staffing, recruitment, employer of record, HR, payroll, compliance, workspace
• Location: Bonifacio Global City, Taguig, with additional Metro Manila locations
• Notable strength: Combines talent services with flexible office infrastructure

Contact Information

• Website: kmc.solutions
• Phone: +632 8779 6540
• Address: Metro Manila, PH: 25th floor Picadilly Star Bonifacio Global City, Taguig City, 1214

12. Emapta

Emapta builds dedicated offshore teams and manages the supporting employment infrastructure, including recruitment, onboarding, HR, IT, office facilities, and compliance. Its Metro Manila footprint includes offices in Mandaluyong, Makati, Ortigas, Quezon City, and Eastwood, giving clients several delivery locations across the capital region.

The model is relevant to companies that want their offshore employees to work as a direct extension of the home team while a local partner handles the operational framework. Emapta supports functions such as finance, IT, customer support, administration, and other professional services, making it suitable for businesses expanding across multiple departments.

Key Facts

• Best for: Dedicated offshore teams with employer and infrastructure support
• Core services: Recruitment, onboarding, HR, IT, office facilities, compliance, professional staffing
• Locations: Mandaluyong, Makati, Ortigas, Quezon City, Eastwood, Metro Manila
• Notable strength: Multiple Metro Manila offices for distributed team deployment

Contact Information

• Website: emapta.com 
• Phone: +63 2 8540 0032
• Email: info@emapta.com
• Address: 5th floor, corner, PNB Building, 6754 Ayala Ave, Legazpi Village, Makati City, 1229 Metro Manila, Philippines
• Linkedin: www.linkedin.com/company/emaptaglobal

Conclusion

Metro Manila's BPO market now extends well beyond traditional call-center work. Buyers can source customer experience, finance, IT, healthcare support, engineering, creative services, and other specialist functions through both dedicated staffing and fully managed operating models. The most important decision is often not company size but the level of control, process ownership, security, and local infrastructure the engagement requires. Multi-site providers can add resilience for larger programs, while dedicated-team models can give growing companies tighter integration with their internal culture and workflows. As automation and AI take over more repetitive work, Metro Manila's value proposition is increasingly tied to skilled human judgment, domain knowledge, and the ability to run more complex business processes.