Ortigas remains one of Metro Manila’s established business districts for outsourcing, with providers ranging from traditional contact centers to dedicated offshore staffing firms and specialist shared-services operators. Buyers increasingly look beyond voice support alone, adding finance, IT, healthcare, research, creative, and administrative processes to outsourced teams. The right model depends on how much control a company wants over hiring and day-to-day management, whether physical office seats are required, and how important 24/7 coverage, compliance, and multi-function scaling are.

1. NeoWork

NeoWork builds dedicated outsourced teams in the Philippines for companies that need operational support without setting up a local entity or handling every recruitment and HR task internally. The Philippines talent model covers customer support, administrative work, operations, finance support, marketing, and technical roles, with teams structured around client workflows rather than a fixed call-center package. For businesses operating from Ortigas or using Metro Manila as an outsourcing hub, this approach provides an alternative to a conventional seat-based BPO. NeoWork is particularly relevant for companies that need embedded specialists working as an extension of an internal team while the provider manages staffing infrastructure and ongoing people operations. The company reports a 91% annualized teammate retention rate, while a 3.2% candidate selectivity rate reflects the share of applicants selected for its teams.

Key Facts

• Best for: Dedicated Philippines-based teams integrated into existing business operations
• Core services: BPO, customer support, administrative support, operations, finance support, marketing, technical staffing
• Specialization: Custom outsourced teams and remote staffing
• Location fit: Philippines-based talent serving international clients, including businesses sourcing teams from Metro Manila

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Connext Global Solutions

Connext Global Solutions operates an Ortigas delivery site in the Discovery Centre Building on ADB Avenue, giving companies access to a physical Metro Manila base for offshore staffing. The company builds dedicated teams across customer service, finance, healthcare support, back office, IT and development, marketing, and other specialist functions.

Its model combines recruiting with employer-of-record support, facilities, IT security, equipment, HR support, and co-management. That structure suits companies that want employees working as a dedicated extension of their organization while still using a provider for the employment and operating layer.

Key Facts

• Best for: Companies building dedicated cross-functional offshore teams
• Core services: Customer service, finance, healthcare support, back office, IT and development, marketing
• Specialization: Offshore staffing with recruiting, facilities, compliance, and co-management
• Location: Discovery Centre Building, ADB Avenue, Ortigas Center, Pasig City

Contact Information

• Website: connextglobal.com
• Phone: +1 (808) 468-6733
• Address: Unit 2903 and 2904 29th Floor Discovery Centre Building ADB Avenue, Ortigas Center, Pasig City 1605
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Facebook: www.facebook.com/connextglobalsolutions
• Twitter: x.com/connextph
• Instagram: www.instagram.com/connextglobalsolutions

3. One Contact Center

One Contact Center provides customer service, sales, and recruitment process outsourcing through a Philippines operations center in Ortigas. Its service mix includes voice customer support as well as live chat, email, back-office support, and outbound functions, making it a practical fit for companies that need multiple customer-contact channels under one provider.

The company emphasizes 24/7 operations and has published information on PCI and HIPAA-oriented infrastructure for programs with stronger security or compliance requirements. Buyers looking for a more traditional contact-center model in Ortigas can use OCC for dedicated support programs rather than assembling individual remote hires.

Key Facts

• Best for: Customer experience and multichannel contact-center programs
• Core services: Customer service, sales, live chat, email support, back-office support, recruitment process outsourcing
• Specialization: Contact-center outsourcing
• Location: Ortigas operations center, Metro Manila

Contact Information

• Website: www.onecontactcenter.com
• Phone: (632) 8359-8142
• Email: info@onecontactcenter.com
• Address: Antel Global Corporate Center, 3 Doña Julia Vargas Ave, Ortigas Center, Pasig, 1605 Metro Manila
• LinkedIn: www.linkedin.com/company/one-contact-center
• Facebook: www.facebook.com/onecontactcenter
• Twitter: x.com/1contactcenter
• Instagram: www.instagram.com/onecontactcenterinc

4. Optimum Source

Optimum Source combines BPO, KPO, and IT outsourcing from its office in The Orient Square on F. Ortigas Jr. Road. Its service portfolio is unusually broad for a mid-sized provider, covering accounting and finance, IT support and application development, HR and talent acquisition, inbound and outbound call services, research and analytics, mortgage processing, insurance claims, and back-office work.

This range makes Optimum Source useful for companies that want to consolidate several support functions with one Ortigas-based vendor. It also gives finance-heavy and data-intensive operations more options than a customer-service-only provider.

Key Facts

• Best for: Multi-function outsourcing across finance, IT, HR, and operations
• Core services: Accounting, IT, HR, call center, research, mortgage processing, insurance claims, back office
• Specialization: BPO, KPO, and ITO
• Location: Ortigas Center, Pasig City

Contact Information

• Website: optimum-source.com
• Phone: +632.8681.6868
• Address: Suite 2501, The Orient Square, F. Ortigas Jr. Rd, Ortigas Center, Pasig City, Philippines 1605
• LinkedIn: www.linkedin.com/company/optimum-source-inc-
• Facebook: www.facebook.com/OptimumSource
• Twitter: x.com/OptimumSource

5. PROSYNC

PROSYNC, the operating brand of Process Synergy Inc., provides outsourced contact-center, payroll, finance and accounting, document management, back-office, and learning services. The company began operations in Ortigas and continues to list Ortigas Center among its delivery locations, alongside Eastwood and Iloilo.

Its range is well suited to organizations that need transaction-heavy support beyond front-line customer care. Payroll, accounting, scanning, and back-office capabilities make PROSYNC particularly relevant for enterprises that want repeatable business processes handled in a managed-services environment.

Key Facts

• Best for: Transaction processing and shared-services style outsourcing
• Core services: Contact center, payroll, finance and accounting, document scanning, back office, learning services
• Specialization: Managed BPO and shared services
• Location: Ortigas Center delivery operations

Contact Information

• Website: www.prosync.com.ph
• Phone: +63 2 632 2273
• Email: inquiry@prosync.sanmiguel.com.ph 
• Address: 2F San Miguel Properties Center, 7 Saint Francis St., Mandaluyong City, Metro Manila PH 1550
• Facebook: www.facebook.com/prosync.com.ph

6. NorthStar Solutions

NorthStar Solutions operates from One Corporate Center in Ortigas and focuses on multichannel BPO services. Its published capabilities include inbound and outbound programs plus specialized provider and payer support, giving the company a mix of customer-facing and industry-specific operations.

The Ortigas delivery center makes NorthStar relevant for organizations that value a local operating footprint and direct contact options in Metro Manila. Its service profile is particularly aligned with teams that need structured voice operations alongside other customer and business-process support.

Key Facts

• Best for: Multichannel customer operations and specialized support programs
• Core services: Inbound services, outbound services, provider services, payer services
• Specialization: Multichannel BPO
• Location: Ortigas Center, Pasig City, Philippines

Contact Information

• Website: www.northstarph.com
• Phone: +632.8555.5229
• Email: info@northstarph.com
• Address: Unit 503 5/F One Corporate Center, Meralco Ave. cor Julia Vargas Ave., Ortigas Center, Pasig City, Philippines 1605
• Facebook: www.facebook.com/NorthstarSolutions
• Twitter: x.com/Northstar_ph

7. Asiatel Outsourcing

Asiatel Outsourcing operates a global delivery center in Hanston Square on San Miguel Avenue, Ortigas Center. Its BPO and remote-staffing services cover inbound customer service, telesales and telemarketing, lead generation, chat support, collections, accounting, IT help desk, creative work, software support, marketing, and other operational functions.

The breadth of that catalog gives buyers room to combine customer-facing work with back-office and digital roles. Companies that prefer an Ortigas delivery center but do not want to limit outsourcing to call-center tasks may find the wider staffing and project mix useful.

Key Facts

• Best for: Companies combining customer support with back-office and digital roles
• Core services: Customer service, telesales, chat support, collections, accounting, IT help desk, creative and software services
• Specialization: BPO and remote staffing
• Location: Ortigas Center, Pasig

Contact Information

• Website: asiateloutsourcing.com

• Phone: +63(2) 8637-9889
• Email: bd@asiateloutsourcing.com
• Address: 1907 – 1910 Hanston Square Bldg., San Miguel Avenue, Ortigas Center, Pasig City, Philippines
• LinkedIn: www.linkedin.com/company/asiateloutourcing
• Facebook: www.facebook.com/asiateloutsourcing
• Instagram: www.instagram.com/atlocareers

8. KDCI Outsourcing

KDCI Outsourcing has its Philippines office in One Corporate Centre on Julia Vargas Avenue and builds offshore teams across a wide range of business functions. Its current service catalog includes accounting and finance, administrative support, customer service and sales, data processing, human resources, healthcare, insurance back office, IT infrastructure, software development, marketing, creative work, engineering, and other specialist roles.

For Ortigas-based outsourcing buyers, KDCI offers a local office combined with a dedicated-team model. The broad role coverage makes it particularly useful when a company expects its initial outsourced function to expand into several departments over time.

Key Facts

• Best for: Broad, scalable offshore teams across operational and specialist roles
• Core services: Customer service, administration, finance, data processing, HR, IT, software, marketing, creative services
• Specialization: Offshore staffing and BPO
• Location: Metro Manila, Philippines

Contact Information

• Website: www.kdci.co
• Phone: +63 917 527 4488
• Email: info@kdci.co
• Address: 3008 One Corporate Centre, Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines
• LinkedIn:  www.linkedin.com/company/key-discovery-consulting-inc
• Facebook: www.facebook.com/kdci.official.page
• Instagram: www.instagram.com/kdci_outsourcing

9. Grupo BPO

Grupo BPO operates from Strata 2000 on F. Ortigas Jr. Road and provides outsourced business-process and offshore staffing services. Its published role coverage includes marketing, IT, HR, engineering, sales, back-office support, finance and accounting, and contact-center work.

The contact-center side includes customer care, billing and collections, sales and lead generation, technical support, and omnichannel service. This makes Grupo BPO relevant to companies that want a local Ortigas provider capable of supporting both front-office interactions and broader operational teams.

Key Facts

• Best for: Mixed contact-center and back-office outsourcing
• Core services: Customer care, collections, sales, lead generation, technical support, back office, finance and accounting
• Specialization: BPO and offshored operations
• Location: Ortigas Center, Pasig City, 1605 Philippines

Contact Information

• Website: grupobpo.coop
• Phone: +63 908 813 8626
• Email: marketing@grupobpo.coop
• Address: Unit 209 2nd Floor Strata 2000 Bldg., F. Ortigas Jr. Road, Ortigas Center, Pasig City, 1605 Philippines
• LinkedIn: www.linkedin.com/company/grupo-bpo-multipurpose-cooperative
• Facebook: www.facebook.com/www.grupobpo.coop
• Twitter: x.com/grupobpo

10. Access Global Outsourcing Solutions

Access Global Outsourcing Solutions is a Philippines-based BPO operating in Ortigas Centre, Pasig. Its services include general business-process outsourcing, virtual assistance, and digital marketing, with the company positioning its staff as an extension of the client’s internal team.

The offering is a practical fit for smaller organizations that want to outsource a mixture of recurring administrative, support, and online marketing tasks without engaging a large enterprise contact center. Its published Ortigas location also gives local buyers a straightforward Metro Manila point of contact.

Key Facts

• Best for: Smaller businesses outsourcing administrative and digital support
• Core services: BPO services, virtual assistance, digital marketing
• Specialization: Flexible outsourced business support
• Location: Ortigas Centre, Pasig, Philippines

Contact Information

• Website: accessglobalph.com
• Phone: +63 917 137 8150
• Email: msgaretuy@gmail.com
• Facebook: www.facebook.com/accessglobaloutsourcing
• Twitter: x.com/accessglobal_ph
• Instagram: www.instagram.com/accessglobal.ph

11. Global Staff Connections

Global Staff Connections, or GSC, operates from Orient Square in Ortigas Center and provides offshore staffing with a strong professional-services orientation. The company’s solutions include accounting, audit and assurance support, tax accounting, bookkeeping, administration, sales support, IT professionals, talent acquisition, and healthcare support.

Its accounting roots make GSC particularly relevant to firms that need skilled finance professionals rather than general contact-center agents. At the same time, the wider role catalog allows clients to add support functions around a core accounting or professional-services team.

Key Facts

• Best for: Accounting firms and professional-services teams
• Core services: Accounting, audit support, tax, bookkeeping, administration, sales support, IT, talent acquisition, healthcare support
• Specialization: Offshore staffing for professional and specialist roles
• Location: Ortigas Center, Pasig City, Philippines​

Contact Information

• Website: globalstaffconnections.com
• Email: inquire@gscph.com
• Address: The Orient Square Building, F. Ortigas Jr. Rd.​, Ortigas Center, Pasig City, Philippines​
• LinkedIn: www.linkedin.com/company/global-staff-connections-inc
• Facebook: www.facebook.com/globalstaffconnections
• Instagram: www.instagram.com/gscmanila

Conclusion

Ortigas continues to support several outsourcing models within a compact Metro Manila business district, from managed contact centers to dedicated offshore teams and specialist process providers. The most important distinction is not simply service breadth, but how responsibility is divided between the buyer and the provider for recruiting, supervision, infrastructure, compliance, and process ownership. Companies with predictable, high-volume workflows may favor managed BPO delivery, while organizations building long-term functional teams often prefer dedicated staffing. Security requirements, shift coverage, reporting discipline, and the ability to add new functions should be assessed before pricing alone. A clear operating model at the start usually makes it easier to scale an Ortigas-based outsourced team without creating unnecessary handoffs later.