Poland has become a major European delivery market for business process outsourcing, supported by multilingual talent, strong technical skills, and nearshore access to EMEA clients. The local BPO sector spans customer experience, finance and accounting, procurement, HR, content operations, and technology-enabled back-office work. Buyers increasingly look for providers that combine multilingual delivery with automation, analytics, and AI while keeping complex processes close to European business hours. The right fit depends on process depth, language coverage, delivery footprint, and whether the engagement needs specialized CX support or broader enterprise operations.

1. NeoWork

NeoWork provides outsourced staffing and managed operations for companies that want flexible access to global talent. Its customer experience offering covers email, phone, and chat support, while its broader service mix includes virtual assistants, IT and development, AI training, creative services, and MVP support. The company also builds managed teams with quality assurance, workforce management, and dedicated reporting around ongoing operations. NeoWork reports a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate.

NeoWork primarily works with clients in North America, Europe, and Australia, which makes its model relevant to Poland-based businesses that are comfortable using a distributed delivery footprint rather than a single-country contact center. It is particularly suited to growing teams that want one partner for customer support and adjacent operational roles as headcount expands.

Key Facts

• Best for: Growing companies building distributed support and operations teams
• Core services: BPO, customer experience, virtual assistants, IT and development, AI training, creative services
• Delivery model: Global staffing and managed operations with QA, workforce management, and reporting
• Market coverage: North America, Europe, and Australia

Contact Information

• Website: www.neowork.com 
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Foundever

Foundever operates a dedicated Polish CX outsourcing business with two locations and more than 1,600 associates. Its Poland delivery portfolio covers customer care, technical support, and back-office support, with service available in Catalan, English, French, German, and Polish. The local operation supports clients in banking and financial services, healthcare, manufacturing, retail and e-commerce, technology, and travel and hospitality.

That mix gives buyers a practical option for multilingual customer operations that need both front-line support and supporting back-office workflows. The Polish organization has operated since 2004, so it combines an established local delivery base with Foundever's broader global CX infrastructure and specialized technical-support capabilities.

Key Facts

• Best for: Multilingual customer care and technical support
• Core services: Customer care, technical support, back-office support
• Industries: Banking and financial services, healthcare, manufacturing, retail and e-commerce, technology, travel and hospitality
• Poland footprint: 2 locations, 1,600+ associates
• Languages in Poland: Catalan, English, French, German, Polish

Contact Information

• Website: foundever.com
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• LinkedIn: www.linkedin.com/company/foundever
• Instagram: www.instagram.com/foundever_life

3. Infosys BPM

Infosys BPM runs a substantial Polish business process outsourcing operation across Łódź, Wrocław, and Kraków. Its local service areas include tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing. The Poland organization reports 35 clients, 2,008 employees, 72 nationalities, and delivery in 25 languages.

The breadth of its process portfolio makes Infosys BPM relevant to enterprises moving transactional and knowledge-based functions into a nearshore European model. Finance, procurement, and data-heavy workflows are especially central to its Polish positioning, while the multilingual workforce supports programs that need one delivery base to serve several European markets.

Key Facts

• Best for: Enterprise finance, procurement, data, and transformation processes
• Core services: Finance and accounting, sourcing and procurement, tax management, master data management, auditing
• Poland locations: Łódź, Wrocław, Kraków
• Poland operation: 35 clients, 2,008 employees
• Languages: 25

Contact Information

• Website: www.infosysbpm.com
• Facebook: www.facebook.com/InfosysBPM
• Twitter: x.com/infosysbpm
• LinkedIn: www.linkedin.com/company/infosys-bpm
• Instagram: www.instagram.com/infosysbpm
• Address: ul. Pomorska 106 A 91-402 Lodz, Poland
• Phone: +48 42 278 15 00
• Email: InfosysBPM@infosys.com 

4. TTEC

TTEC uses Poland as a multilingual CX and revenue-generation hub for European programs. Kraków is the core delivery site, while Warsaw supports the company's strategic and commercial presence. The Polish operation covers customer support, lead generation, revenue acceleration, CX outsourcing, contact-center services, service-to-sales programs, customer acquisition, back-office work, and technology support.

Its 20-language coverage is useful for organizations that want one nearshore setup for several EMEA markets. TTEC's Polish proposition also links customer service to commercial outcomes, so it is relevant to programs where support, retention, acquisition, and sales activity sit close together rather than being managed as isolated processes.

Key Facts

• Best for: Multilingual CX, sales support, and revenue-generation programs
• Core services: Customer support, CX outsourcing, lead generation, revenue acceleration, back-office and technology support
• Poland locations: Kraków and Warsaw
• Languages: 20

Contact Information

• Website: www.ttec.com
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• LinkedIn: www.linkedin.com/company/ttec
• Instagram: www.instagram.com/tteclife
• Address: ul. Opolska 110 Krakow 31-323 Poland
• Phone: +1.303.397.8100

5. Capgemini

Capgemini has one of the broader business-services footprints in Poland, with centers in Kraków, Katowice, Wrocław, Poznań, Opole, Warsaw, Lublin, and Gdańsk. Its Polish teams work across finance and accounting, procurement, HR, supply chain, banking and financial services, customer service, business-process transformation, automation, and related technology operations. Capgemini describes Business Services as its largest division in Poland, with nearly 5,000 people.

The company is a strong fit for large transformation programs where process outsourcing and technology modernization need to move together. Its Polish delivery model supports both ongoing operations and initiatives such as intelligent automation, process redesign, and GBS or shared-services transformation.

Key Facts

• Best for: Large enterprise business-services and process-transformation programs
• Core services: Finance and accounting, procurement, HR, supply chain, customer service, process transformation
• Poland locations: Kraków, Katowice, Wrocław, Poznań, Opole, Warsaw, Lublin, Gdańsk
• Poland Business Services team: Nearly 5,000 people
• Capabilities: Intelligent automation and robotic process automation

Contact Information

• Website: www.capgemini.com
• Facebook: www.facebook.com/CapgeminiAmericas
• LinkedIn: www.linkedin.com/company/capgemini
• Instagram: www.instagram.com/capgeminiamericas
• Address: Olivia Business Centre – Olivia SIX al. Grunwaldzka 472D 80-309 Gdańsk
• Phone: +48 503 460 975

6. Genpact

Genpact combines business-process operations with advanced technology and AI, and it maintains offices across five Polish cities: Katowice, Kraków, Lublin, Bielsko-Biała, and Wrocław. Its current business-services portfolio includes customer care, finance and accounting, HR management, risk and compliance, sales and commercial operations, sourcing and procurement, supply chain management, technology, and trust and safety.

For enterprises using Poland as part of a regional delivery network, Genpact offers depth across both front-office and back-office processes. Finance and procurement are particularly mature areas, with service models spanning accounts payable, invoice-to-cash, record-to-report, strategic sourcing, category management, and procure-to-pay operations.

Key Facts

• Best for: Complex enterprise operations across finance, procurement, and customer processes
• Core services: Customer care, finance and accounting, HR, sourcing and procurement, supply chain, risk and compliance
• Poland locations: Katowice, Kraków, Lublin, Bielsko-Biała, Wrocław
• Specialization: AI-enabled and technology-supported business operations

Contact Information

• Website: www.genpact.com
• Facebook: www.facebook.com/ProudToBeGenpact
• Twitter: x.com/genpact
• LinkedIn: www.linkedin.com/company/genpact
• Instagram: www.instagram.com/genpact_global
• Address: Chorzowska 6, 40-101 Katowice, 2nd floor reception
• Phone: +4866 536 0475
• Email: hr.helpdeskexit@genpact.com 

7. Concentrix

Concentrix has a multi-city delivery presence in Poland, with locations listed in Katowice, Lublin, Szczecin, and Warsaw. Its outsourcing portfolio is centered on customer experience operations, including customer care, technical support, B2C and B2B sales, content moderation, collections, and safety-related support. The company combines human service teams with analytics, automation, and AI across large-scale customer programs.

The Polish footprint gives multinational buyers access to several delivery locations rather than a single-site model. Concentrix is particularly relevant when a customer-service program also includes digital channels, sales activity, moderation, technical support, or other specialized interaction types that require different workflows and staffing profiles.

Key Facts

• Best for: Multi-channel CX programs with specialized support functions
• Core services: Customer care, technical support, sales, content moderation, collections
• Poland locations: Katowice, Lublin, Szczecin, Warsaw
• Delivery focus: Customer experience operations supported by analytics, automation, and AI

Contact Information

• Website: www.concentrix.com
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix
• Phone: +1-800-747-0583

8. Cognizant

Cognizant's Polish delivery network spans Gdańsk, Kraków, and Wrocław. Its local teams provide multilingual business-process support in finance and accounting, sales and marketing, content operations, and infrastructure services. The company also highlights Nordic-language support from Poland, which is useful for organizations consolidating services for Northern European markets.

Cognizant suits buyers that want process outsourcing closely connected to digital and technology capabilities. The Polish operation can cover transactional business work as well as content and infrastructure-related workflows, allowing enterprises to place several support functions within the same nearshore ecosystem while retaining access to Cognizant's wider consulting and modernization capabilities.

Key Facts

• Best for: Multilingual business-process support linked to technology services
• Core services: Finance and accounting, sales and marketing, content operations, infrastructure services
• Poland locations: Gdańsk, Kraków, Wrocław
• Language capability: Includes Nordic-language support

Contact Information

• Website: www.cognizant.com
• Phone: 0048 585852000 
• Email: inquiry@cognizant.com
• Address: Gdansk, Delivery Center, Alchemia I office AI. Grunwaldzka 411, Platinum Tower, 4th floor 80-309 Gdansk, Poland
• LinkedIn: www.linkedin.com/company/cognizant
• Facebook: www.facebook.com/Cognizant
• Twitter: x.com/cognizant
• Instagram: www.instagram.com/cognizant

9. Accenture

Accenture's Operations business provides managed business-process services in areas such as finance and accounting, procurement, supply chain, marketing, and sales. Current Polish Operations roles in Warsaw include procure-to-pay and procurement work, illustrating the local delivery of transactional and specialist processes. Its finance-operations offering also covers invoice management, order management, reporting, risk, and compliance workflows.

The company is relevant to large organizations that want outsourcing combined with process redesign, automation, data, and technology. Rather than treating BPO as a separate labor layer, Accenture's model connects managed operations with its broader consulting and digital capabilities, which can be useful for enterprises modernizing the underlying process while transferring ongoing execution to a service partner.

Key Facts

• Best for: Enterprise managed operations tied to transformation and technology
• Core services: Finance operations, procurement, supply chain, marketing and sales operations
• Poland delivery: Operations roles and process teams in Warsaw
• Specialization: Managed services combined with automation, data, and process redesign

Contact Information

• Website: www.accenture.com
• Facebook: www.facebook.com/accenture
• LinkedIn: www.linkedin.com/company/accenture
• Address: Silesia Bussines Park, Chorzowska 148, Building C, Katowice, Poland, 40-101
• Phone: +48222049801

10. TP

TP has operated in Poland for more than 25 years and runs a substantial multilingual customer-operations business in the country. Its Polish organization reports about 1,700 employees, 45 nationalities, and service in 19 languages. The local offering combines customer-experience delivery with digital strategy, intelligent automation, analytics, and process improvement.

For companies outsourcing high-volume customer interactions, TP brings a mature contact-center operating model with local scale. Its approach is also relevant to programs that need to move beyond voice support, since the company emphasizes omnichannel operations, automation, speech and text analytics, and technology-enabled customer lifecycle management alongside human service teams.

Key Facts

• Best for: Large multilingual customer-service and contact-center programs
• Core services: Customer experience, digital strategy, intelligent automation, analytics
• Poland operation: About 1,700 employees
• Languages: 19
• Poland tenure: 25+ years

Contact Information

• Website: www.tp.com
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

11. HCLTech

HCLTech has operated in Poland since 2007, with delivery centers in Kraków, Warsaw, and Wrocław. Its Business Process Operations practice covers technology-enabled process transformation, while its customer-experience services include consumer care, e-commerce and sales support, loyalty support, crisis management, and fulfillment. Kraków is also part of HCLTech's global network of CX hubs.

This combination makes HCLTech relevant to organizations that need BPO alongside digital, engineering, cloud, and workplace services. Its Polish footprint functions as a strategic nearshore location for global clients, and the company can support engagements where customer operations, business-process redesign, and technology modernization are managed within a broader transformation program.

Key Facts

• Best for: Technology-led business process operations and CX transformation
• Core services: Business process operations, consumer care, sales support, loyalty support, fulfillment
• Poland locations: Kraków, Warsaw, Wrocław
• Poland presence: Since 2007
• CX footprint: Kraków is part of HCLTech's global CX hub network

Contact Information

• Website: www.hcltech.com
• Facebook: www.facebook.com/HCLTechOfficial
• Twitter: x.com/hcltech
• LinkedIn: www.linkedin.com/company/hcl-technologies
• Instagram: www.instagram.com/hcltech
• Address: O3 Business Campus, UL. Opolska 112, 31-323 Krakow, Poland

12. Wipro

Wipro has operated in Poland since 2008 and maintains delivery centers in Gdańsk and Warsaw. The Polish organization reports more than 900 employees and support for over 40 clients, with the country serving as an important European delivery base. Wipro's wider portfolio combines IT services, consulting, and business-process services, giving clients access to operational support alongside technology transformation.

The company is a practical option for enterprises that want to consolidate business and IT services with one global provider. Poland's nearshore position supports European delivery, while Wipro's broader business-process capabilities can be paired with service desk, automation, application, and digital programs when the outsourced scope crosses functional boundaries.

Key Facts

• Best for: Combined business-process and IT service delivery
• Core services: Business process services, IT services, consulting, digital operations
• Poland locations: Gdańsk and Warsaw
• Poland operation: 900+ employees, 40+ clients
• Poland presence: Since 2008

Contact Information

• Website: www.wipro.com
• E-mail: info@wipro.com 
• Facebook: www.facebook.com/WiproLimited
• LinkedIn: www.linkedin.com/company/wipro
• Instagram: www.instagram.com/wiprolimited
• Address: Varso Tower, 39th floor Chmielna 69 00-801 Warszawa, Poland
• Phone: +44 20 46256700 

13. Arvato

Arvato's Polish operation combines customer service with fulfillment and e-commerce processes. Its current customer-service offering includes multilingual phone, email, live chat, messaging, social-media, and marketplace support, backed by integrated CRM and contact-center technology. The company reports more than 20 years of customer-service experience, over three million contacts handled annually, and 350 agents.

This setup is especially relevant to retail and e-commerce businesses that want customer care connected directly to order, delivery, return, and payment data. Arvato's broader Polish capabilities also include fulfillment, returns, financial services, and order-to-cash processes, which can reduce handoffs between the contact center and downstream commerce operations.

Key Facts

• Best for: E-commerce customer service integrated with fulfillment
• Core services: Multilingual customer care, order support, fulfillment, returns, financial services
• Customer-service scale: 3M+ contacts per year, 350 agents
• Specialization: Integrated post-purchase operations and omnichannel support
• Poland presence: Expanded logistics network and customer operations in Poland

Contact Information

• Website: arvato.com
• LinkedIn: www.linkedin.com/company/arvato
• Instagram: www.instagram.com/lifeatarvato

14. Transcom

Transcom provides dedicated business process outsourcing across front-office, back-office, nearshore, offshore, and smartshore models. In Poland, its active customer-service operation includes Gdańsk, and the company has used Poland as a competence-center hub for multilingual European CX programs. Its BPO portfolio covers outsourced contact centers, customer support, sales, and supporting back-office work.

Transcom is well suited to brands that want a specialist CX outsourcer with multiple European delivery options. The company can combine Polish operations with other EMEA sites when a program needs broader language coverage, while its AI-supported contact-center tools add automation and operational insight around human service teams.

Key Facts

• Best for: European multilingual CX and contact-center outsourcing
• Core services: Front-office BPO, back-office BPO, outsourced call centers, customer support, sales
• Poland delivery: Active customer-service operations in Gdańsk
• Delivery model: Nearshore, offshore, and multi-site EMEA delivery

Contact Information

• Website: transcom.com
• LinkedIn: www.linkedin.com/in/marieke-smidt
• Instagram: www.instagram.com/transcomwah

15. Tata Consultancy Services (TCS)

Tata Consultancy Services has operated in Poland since 2006 and opened a new global delivery center in Warsaw in 2024. The center supports global clients across technology and cognitive business and domain processes as part of TCS's European delivery network. Its Cognitive Business Operations portfolio includes customer-experience management, finance, HR, infrastructure, and other integrated business operations.

For enterprises, the Warsaw delivery center provides a nearshore base that can sit inside a much larger global operating model. TCS is particularly relevant when the outsourced scope combines business processes with technology, automation, service management, or customer-experience transformation rather than relying on a standalone contact-center engagement.

Key Facts

• Best for: Large-scale cognitive business operations and technology-linked BPO
• Core services: Customer experience, finance, HR, infrastructure and integrated business operations
• Poland location: Warsaw global delivery center
• Poland presence: Since 2006
• Delivery model: Part of TCS's European nearshore delivery network

Contact Information

• Website: www.tcs.com
• E-mail: europe.marketing@tcs.com
• Facebook: www.facebook.com/TataConsultancyServices
• Twitter: x.com/TCS
• LinkedIn: www.linkedin.com/company/tata-consultancy-services
• Instagram: www.instagram.com/tcsglobal
• Address: Al. Jana Pawla II 27, 00-867 Warshaw

Conclusion

Poland's BPO market increasingly sits at the intersection of process expertise and technology rather than low-cost labor alone. Multilingual customer operations remain important, but finance, procurement, content, analytics, and technology-enabled back-office work now make up a large part of the delivery mix. Automation and AI are also changing how providers design teams, quality controls, reporting, and self-service. For buyers, the most useful distinctions are usually the provider's process depth, language coverage, Polish delivery footprint, governance model, and ability to integrate with existing systems. Nearshore access to European markets keeps Poland relevant for both focused CX programs and broader multi-function operating models.

‍