Sri Lanka has developed a broad business process outsourcing market that extends well beyond traditional call centers. Providers now cover finance and accounting, customer experience, HR, data processing, IT support, sales operations, and specialized back-office workflows. Buyers typically need to weigh process depth, security controls, operating hours, industry experience, and whether they want a managed service or dedicated offshore team. The market includes both large global delivery organizations and locally built specialists with focused service models.

1. NeoWork

NeoWork provides outsourced teams across customer experience, virtual assistance, IT and development, AI training, creative services, and operational support. Its model is built around remote delivery rather than a Sri Lankan office, making it relevant to companies in Sri Lanka that want a location-independent outsourcing partner or need to combine local operations with globally distributed support teams.

The company supports both individual contributors and managed teams, with recruiting, training, benefits, engagement, and account management built into the service model. Round-the-clock coverage is available, and the structure is suited to businesses that want to scale customer operations or back-office capacity without building every support function internally. The company reports a 91% annualized teammate retention rate, while a 3.2% candidate selectivity rate reflects the share of applicants selected for its teams.

Key Facts

• Best for: Companies seeking flexible global remote BPO teams
• Core services: BPO, Customer experience, virtual assistants, IT and development, AI training, creative services
• Delivery model: Fully remote and globally distributed
• Notable strength: Managed staffing and operations support under one model

Contact Information

• Website: www.neowork.com 
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. WNS

WNS operates a substantial Sri Lankan delivery presence from Colombo and provides business process management across customer operations, data and information processing, software support, and other enterprise workflows. Its Sri Lanka locations include Orion City IT in Colombo 09 and HNB Towers in Colombo 10.

The wider service portfolio covers banking and financial services, insurance, healthcare, retail and consumer goods, travel, shipping and logistics, manufacturing, utilities, and other sectors. This makes WNS particularly relevant to larger organizations that need structured process operations, industry-specific expertise, and delivery capacity that can support complex multi-function programs.

Key Facts

• Best for: Enterprise-scale process operations
• Core services: Customer operations, data processing, CRM, software support, business process management
• Industries: Banking, insurance, healthcare, retail, travel, logistics, manufacturing, utilities
• Location: Colombo, Sri Lanka

Contact Information

• Website: www.wns.com
• Phone: +94 11 4695602
• Address: 1st Floor, Anton 1 Building, Orion City IT, No.752, Dr. Danister De Silva Mawatha, Colombo – 09
• LinkedIn: www.linkedin.com/company/wns-global-services
• Facebook: www.facebook.com/wnsglobalservices
• Twitter: x.com/wnsholdings
• Instagram: www.instagram.com/wnsvibe

3. Infomate

Infomate is a Sri Lankan business process management company founded in 2005 and owned by John Keells Holdings. It handles finance and accounting, back-office processing, HR and payroll outsourcing, sales support, and business excellence work from Sri Lanka, with services delivered to clients across multiple international markets.

Its finance operations cover high-volume ERP environments including SAP and Oracle, while the back-office portfolio includes data processing, administration, shipping documentation, research, email inquiry handling, and image annotation. Infomate also operates 24/7 and has published ISO 27001 certification, giving buyers a locally rooted option with mature shared-services experience.

Key Facts

• Best for: Finance, accounting, and shared-services outsourcing
• Core services: Finance and accounting, back office, HRO and payroll, sales support
• Founded: 2005
• Location: Colombo, Sri Lanka
• Certifications: ISO 27001

Contact Information

• Website: infomateworld.com 
• Phone: + (94) 11 214 9700
• Email: info@infomateworld.com
• Address: No 04, Leyden Bastian Street, Colombo 01, Sri Lanka
• LinkedIn: www.linkedin.com/company/infomateworld-infomate-pvt-ltd---jkh-
• Facebook: www.facebook.com/infomateSL
• Twitter: x.com/infomatejk
• Instagram: www.instagram.com/lifeatinfomate

4. H Connect

H Connect runs shared-services and global business services operations from Colombo, with capabilities spanning finance, IT, human resources, and project management. The company grew from the Hirdaramani Group's shared-services environment and now applies those operational capabilities to external clients as well as group businesses.

Its scope is useful for organizations that want more than a contact-center relationship. Finance processing, technology support, HR operations, and project coordination can be combined under one provider, which suits companies consolidating internal support functions or building a broader offshore shared-services model in Sri Lanka.

Key Facts

• Best for: Multi-function shared-services programs
• Core services: Finance, IT, HR, project management
• Specialization: Global business services and shared services
• Location: Colombo, Sri Lanka

Contact Information

• Website: www.hconnect.lk
• Phone: +94 114 69 2000
• Email: info@hconnectgbs.com
• Address: Level 23 West Tower, World Trade Center, Echelon Square, Colombo 1, Sri Lanka
• Facebook: www.facebook.com/HConnectGBS
• Instagram: www.instagram.com/hconnect_gbs

5. Bellvantage

Bellvantage is a Colombo-based outsourcing provider with contact-center and back-office capabilities. Its services include inbound and outbound calling, data processing, CRM and omnichannel support, manpower outsourcing, and IT helpdesk functions, allowing clients to combine customer-facing work with supporting operational processes.

The company was established in 2008 and operates as part of the Melstacorp group. Its service mix fits businesses that need a Sri Lankan partner for customer care, telesales, data handling, or technical support without separating those functions across multiple vendors.

Key Facts

• Best for: Contact center plus back-office outsourcing
• Core services: Inbound and outbound calls, data processing, CRM, omnichannel support, IT helpdesk
• Founded: 2008
• Location: Colombo, Sri Lanka

Contact Information

• Website: www.bellvantage.com

• Phone: +94 11 575 3753
• Email: info@bellvantage.com
• Address: 46, Vauxhall Street, Colombo 02, Sri Lanka
• LinkedIn: www.linkedin.com/company/bellvantage-pvt-ltd
• Facebook: www.facebook.com/Bellvantage
• Twitter: x.com/bellvantage
• Instagram: www.instagram.com/bellvantage_pvtltd

6. Konnect BPO

Konnect BPO provides inbound, outbound, and non-voice customer operations from Dehiwala, alongside manpower outsourcing, HR outsourcing, background verification, and finance and accounting services. Its customer-support offering covers inquiry handling, order taking, live chat, email support, social media management, and e-commerce support.

The company says it was founded in 2016 and has built a workforce of hundreds of professionals. Its breadth is useful for businesses that want a single provider for customer service and related people or finance processes, especially where voice and digital support need to sit within the same operating structure.

Key Facts

• Best for: Omnichannel customer support and adjacent outsourcing
• Core services: Inbound, outbound, non-voice support, HR outsourcing, staffing, finance and accounting
• Founded: 2016
• Location: Dehiwala, Sri Lanka

Contact Information

• Website: www.konnectbpo.com
• Phone: +94 772 453 453
• Email: info@konnectbpo.com
• Address: 107, Galle Road, Dehiwala, Sri Lanka
• LinkedIn: www.linkedin.com/company/konnect-bpo-technolgies-pvt-ltd
• Facebook: www.facebook.com/konnectBPOsolutions
• Instagram: www.instagram.com/konnect.bpo

7. Businessfocus360

Businessfocus360 combines back-office outsourcing with customer experience management from its Sri Lankan operation in Mount Lavinia. BPO services include data entry, data processing, form processing, document digitization, HR support, banking and financial services processing, accounting outsourcing, call-center work, and e-commerce support.

The company also works on customer feedback analytics, market research, mystery shopping, and customer satisfaction programs. That mix is relevant to companies that want operational processing and customer-experience measurement from the same provider, particularly in retail, services, and other customer-facing sectors.

Key Facts

• Best for: Back-office work combined with customer experience programs
• Core services: Data processing, document digitization, call center, HR, accounting, e-commerce support
• Specialization: BPO and customer experience management
• Location: Mount Lavinia, Colombo, Sri Lanka

Contact Information

• Website: businessfocus360.com
• Phone: +94 77 320 1485
• Email: info@businessfocus360.com
• Address: No. 17/5, Gnanathilaka rd, Mount Lavinia, Colombo, Sri Lanka
• LinkedIn: lk.linkedin.com/company/businessfocus360-pvt-ltd
• Facebook: www.facebook.com/Businessfocus360
• Instagram: www.instagram.com/businessfocus360

8. Sterling BPO

Sterling BPO operates from Liyanagemulla and offers outsourced customer care alongside digital and technical services. Its published capabilities include call-center operations, telemarketing, lead generation, virtual assistants, web and software development, graphic design, and social media content management.

This is a broader service profile than a traditional voice-only BPO. It can suit smaller and mid-sized companies that want customer contact, sales support, creative work, and technical execution coordinated through one Sri Lankan provider rather than managed as separate vendor relationships.

Key Facts

• Best for: SMEs combining customer support with digital execution
• Core services: Call center, customer care, telemarketing, lead generation, virtual assistants, development, creative services
• Location: Liyanagemulla, Sri Lanka
• Notable strength: Mix of customer operations and digital services

Contact Information

• Website: sterlingbpo.com 
• Phone: +94 112258528
• Email: info@sterlinglanka.com
• Address: 12A/005, Church Road, Liyanagemulla, Sri Lanka. 11410
• LinkedIn: www.linkedin.com/company/sterling-bpo-solutions-pvt.-ltd
• Facebook: www.facebook.com/SterlingBPO
• Instagram: www.instagram.com/sterlingbpo

9. Tellida

Tellida is a Colombo outsourcing provider focused on business processes that include finance and accounting, legal process work, contact-center services, remote business support, and technology support. Its Sri Lankan presence is centered on Galle Road in Colombo 04.

The combination of financial, legal, customer, and remote support services gives Tellida a practical fit for organizations outsourcing knowledge-heavy workflows as well as routine customer operations. Public company information also identifies ISO 27001:2022 certification, an important consideration for buyers handling sensitive business and customer data.

Key Facts

• Best for: Finance, legal, and customer-support processes
• Core services: Finance and accounting, legal process outsourcing, contact center, remote business support, IT support
• Certifications: ISO 27001:2022

Contact Information

• Website: tellida.com 
• Phone: (+94) 1177 43556
• Email: info@tellida.com
• Address: Tellida Pvt Ltd Level 5, No.228 Galle road, Colombo 4
• LinkedIn: www.linkedin.com/company/tellida
• Facebook: www.facebook.com/Tellida
• Instagram: www.instagram.com/tellida_official_

10. E-Safe Global

E-Safe Global is a Colombo-based offshore BPO provider covering inbound and outbound contact-center work, sales support, marketing support, and IT services. Its delivery model is positioned around outsourced customer and business operations for companies that want a Sri Lankan team supporting international workflows.

The service mix is relatively direct, making E-Safe Global a practical option for organizations that need customer communication, sales activity, and technical support without a large enterprise transformation layer. Its Colombo 03 location also gives it a clear domestic operating base for offshore delivery.

Key Facts

• Best for: Contact center, sales, and technical support outsourcing
• Core services: Inbound and outbound support, sales support, marketing, IT services
• Delivery model: Offshore BPO

Contact Information

• Website: esafeglobalbpo.com
• Phone: + 94 117 460 121
• Email: careers@esafeglobal.co
• Address: No.345, 3/1, Galle Road, Colombo 03, Sri Lanka
• Facebook: www.facebook.com/people/Esafe-Global-Pvt-Ltd/100076865110075

11. PNB Holdings

PNB Holdings provides outsourced operational support from Sri Lanka across finance and accounting, IT support, administration, contact-center work, and supply-chain and logistics processes. Its service structure spans several functions that commonly sit outside a company's core product or commercial teams.

For buyers, the appeal is the ability to consolidate multiple support streams under one partner. Finance processing can sit alongside administrative or customer work, while logistics-oriented organizations can also outsource supply-chain support. The company lists its Sri Lankan office in Kadawatha and also maintains an international footprint.

Key Facts

• Best for: Multi-function back-office and operational support
• Core services: Finance and accounting, IT support, administration, contact center, supply-chain support
• Location: Kadawatha, Sri Lanka
• Notable strength: Coverage across business and logistics support functions

Contact Information

• Website: www.pnbholdings.com
• Phone: +9477304777
• Email: info@pnbholdings.com
• Address: 551/6, Gonahena Road, Ranmuthugala, Kadawatha 11850
• LinkedIn: www.linkedin.com/company/pnb-holdings
• Facebook: www.facebook.com/people/PNB-Holdings-Pvt-Ltd/100094133841410
• Twitter: x.com/PNBHoldings1974
• Instagram: www.instagram.com/pnbholdings

12. Port City BPO

Port City BPO is a Colombo-based business process outsourcing company approved as an Authorised Person by the Colombo Port City Economic Commission. Its services include customer service outsourcing, data entry and processing, human-resources outsourcing, finance and accounting, and marketing support.

The company is a relevant newer option for businesses looking for a provider anchored in Colombo's developing international business ecosystem. Its mix covers both customer-facing and back-office processes, with a central Colombo office at Aitken Spence Tower 2.

Key Facts

• Best for: Customer service and back-office outsourcing from central Colombo
• Core services: Customer service, data entry and processing, HR outsourcing, finance and accounting, marketing
• Status: Authorised Person approved by the Colombo Port City Economic Commission

Contact Information

• Website: portcitybpo.lk
• Phone: + 94 011 2121 444
• Email: contactus@portcitybpo.lk
• Address: 2nd Floor, Aitken Spence Tower 2, No. 315, Vauxhall Street, Colombo - 02, 00200 Sri Lanka
• LinkedIn: www.linkedin.com/company/port-city-bpo
• Facebook: www.facebook.com/p/Port-City-BPO-61557281229375
• Instagram: www.instagram.com/portcitybpo

13. Rapid Core BPO

Rapid Core BPO operates from Colombo 05 and supports customer service, lead generation, real-estate operations, SaaS customer operations, web development, SEO, and performance marketing. The company blends conventional outsourced support with revenue and digital functions.

That mix can work well for growing businesses that need a small number of outsourced functions to expand together. A SaaS company, for example, can place customer operations and lead-generation work with the same provider, while companies in real estate can use dedicated operational support alongside broader digital services.

Key Facts

• Best for: Growing companies combining support and growth operations
• Core services: Customer support, lead generation, real-estate support, SaaS operations, web development, SEO
• Notable strength: Customer operations plus digital growth services

Contact Information

• Website: www.rapidcorebpo.com 
• Phone: +94 112 599 440
• Email: careers@rapidcorebpo.com
• Address: 302 Havelock Rd, Colombo 05, 00500, Sri Lanka

14. Adams BPO

Adams BPO is headquartered in Colombo and builds offshore teams for customer service, administration, accounting, data management, HR, operations, creative services, quality assurance, and technical support. The company was founded in 2021 and positions its Sri Lankan teams around dedicated offshore delivery.

Its service catalogue is unusually broad for a local provider. Businesses can source call-center agents and virtual assistants alongside finance specialists, data staff, recruiters, creative professionals, and technical support roles. This makes Adams BPO useful when the outsourcing requirement is closer to building a multi-role offshore team than handing over one narrowly defined process.

Key Facts

• Best for: Building dedicated multi-role offshore teams
• Core services: Customer service, admin, accounting, data, HR, operations, creative, technical support
• Founded: 2021
• Location: Colombo, Sri Lanka

Contact Information

• Website: adamsbpo.com
• Phone: +94 112 081 299
• Email: info@adamsbpo.com
• Address: No. 6-1/1, 4th Floor,Joseph Lane, Colombo, Sri Lanka
• LinkedIn: lk.linkedin.com/company/adams-bpo
• Facebook: www.facebook.com/Adamsbpo
• Instagram: www.instagram.com/adams.bpo

15. WhiteRock Global Solutions

WhiteRock Global Solutions provides Sri Lanka-based BPO and offshore staffing for customer experience, back-office operations, finance, analytics, data entry, retail support, IT services, telemarketing, and lead qualification. Its Sri Lankan office is in Colombo 06, with an additional UK presence.

The company is geared toward scalable operational support rather than a single specialist process. Phone, email, chat, and social customer channels can be paired with administrative, accounting, order-fulfillment, and data work, making WhiteRock a fit for businesses that want to expand several support functions through one offshore relationship.

Key Facts

• Best for: Scalable customer and back-office operations
• Core services: Customer experience, telemarketing, back office, finance, analytics, data entry, IT services
• Industries: Financial services, retail, technology, e-commerce, healthcare, logistics, professional services

Contact Information

• Website: whiterock.lk
• Phone: +94 11 227 8864
• Email: whiterockslk@gmail.com
• Address: No. 53 1/A, Ramakrishna Road, Colombo 06

Conclusion

Sri Lanka's BPO market increasingly combines customer operations with finance, technology, data, HR, and digital support. The most suitable operating model depends on whether a buyer needs a tightly managed process, dedicated staff, or a broader shared-services environment. Security standards, transition discipline, reporting quality, and the ability to scale across time zones matter as much as headline labor costs. Buyers should also examine how much domain knowledge remains with the provider and how clearly service levels are defined before transition. As automation and AI reshape routine work, Sri Lankan providers that pair skilled teams with stronger process design and technology integration are likely to take on more complex outsourced functions.