Vietnam's BPO market combines large multilingual contact centers with specialist back-office teams, Japan-linked process delivery, data operations, and technology-enabled customer experience services. Buyers increasingly expect providers to handle more than labor capacity, with workflow design, automation, analytics, information security, and measurable quality controls built into delivery. Ho Chi Minh City and Hanoi remain major operating centers, while Da Nang and other regional locations add delivery capacity for document processing, data work, and customer operations. The market now spans traditional contact center outsourcing, finance and administrative processes, AI training data, content moderation, and digitally managed business operations.

1. NeoWork

NeoWork builds dedicated offshore teams for customer experience, virtual assistance, IT and development, AI training, and creative operations. Its two engagement models cover individual contributors who integrate into a client's existing team and managed operations with quality assurance, workforce management, and reporting. According to NeoWork, its annualized teammate retention rate is 91%, and its candidate selectivity rate is 3.2%. The company also supports 24/7 operations and assigns teammates to a single client account rather than sharing them across multiple customers.

For businesses evaluating Vietnam alongside other offshore markets, NeoWork offers a useful cross-market staffing and operations model. Its current published talent pricing focuses on the Philippines and Colombia, while its broader outsourcing research covers Vietnam as a fast-growing Southeast Asian destination. This makes the company relevant to buyers comparing delivery models, labor markets, and the level of operational management they want from an outsourcing partner.

Key Facts

• Best for: Dedicated managed offshore teams
• Core services: BPO, customer experience, virtual assistants, IT and development, AI training, creative services
• Delivery model: Global staffing and managed operations
• Coverage: 24/7 operations, including holidays
• Vietnam relevance: Vietnam is covered in NeoWork's offshore market research and comparison content

Contact Information

• Website: www.neowork.com 
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. DIGI-TEXX

DIGI-TEXX is a Vietnam-based BPO and digital services provider with operations in Ho Chi Minh City and Can Tho. Founded in 2003 as a German-invested outsourcing company in Vietnam, it handles data-intensive work such as invoice processing, document and data processing, data annotation, scanning and digital archiving, image processing, and business support. Its delivery model is particularly relevant to organizations with recurring high-volume workflows that need structured quality controls and secure handling of business data.

The company combines manual processing expertise with automation and digital workflow tools rather than limiting its role to basic data entry. Its public certifications include ISO 9001:2015 and ISO/IEC 27001:2022, which are directly relevant to buyers assessing quality management and information security for outsourced document and data operations.

Key Facts

• Best for: High-volume document and data processing
• Core services: Data processing, invoice processing, data annotation, scanning, image processing, business support
• Specialization: Digitization and structured back-office workflows
• Location: Ho Chi Minh City and Can Tho, Vietnam
• Certifications: ISO 9001:2015 and ISO/IEC 27001:2022

Contact Information

• Website: digi-texx.com
• Email: info@digi-texx.com
• Phone: +84 28 3715 5325
• Facebook: www.facebook.com/digitexxvn
• Twitter: x.com/seodigitexx
• LinkedIn: www.linkedin.com/company/digitexx
• Address: 477-479 An Duong Vuong, Binh Phu Ward, Ho Chi Minh City, Vietnam

3. transcosmos

transcosmos operates as a Southeast Asian delivery hub within the transcosmos group. Established in Vietnam in 2014, the company has more than 2,500 staff across Hanoi and Ho Chi Minh City and provides five main service lines: contact center, digital marketing, business process outsourcing, digital transformation, and engineering transformation. Its BPO work includes corporate and sales back-office processes, supply chain support, and other operational workflows that can be combined with customer-facing services.

The company is suited to businesses that want customer operations and back-office delivery under the same provider, particularly when multilingual support and technology integration matter. Its Vietnam footprint includes a Hanoi head office and two Ho Chi Minh City locations, giving it substantial in-country operating capacity rather than a sales-only presence.

Key Facts

• Best for: Large multilingual CX and back-office programs
• Core services: Contact center, BPO, digital marketing, digital transformation, engineering transformation
• Specialization: Integrated customer and business operations
• Location: Hanoi and Ho Chi Minh City, Vietnam
• Scale: More than 2,500 staff in Vietnam

Contact Information

• Website: trans-cosmos.com.vn
• Email: info@trans-cosmos.com.vn
• Phone: +84 246 382 2288
• Facebook: www.facebook.com/transcosmosvietnam
• LinkedIn: www.linkedin.com/company/transcosmos-vietnam-co-ltd
• Address: 18 Tam Trinh Street, Tuong Mai Ward, Hanoi City, Vietnam

4. Concentrix

Concentrix provides customer experience, digital operations, data, analytics, enterprise technology, and AI services from a global delivery network that includes Vietnam. Its outsourcing work spans customer care, technical support, content moderation, collections, and other business operations, with delivery models that combine human teams with automation and analytics. The company's Vietnam presence gives multinational buyers access to a large global CX organization while keeping delivery connected to the local market.

This structure is useful for enterprises that need more than a standalone call center. Concentrix can combine day-to-day customer operations with process redesign, technology implementation, and data-led performance management. Its industry coverage includes financial services, healthcare, automotive, retail, communications, media, travel, and consumer technology.

Key Facts

• Best for: Enterprise-scale customer experience operations
• Core services: Customer care, technical support, digital operations, data and analytics, content moderation
• Specialization: Technology-enabled CX and operational management
• Location: Ho Chi Minh City, Vietnam
• Industries: Financial services, healthcare, automotive, retail, media, travel, consumer technology

Contact Information

• Website: www.concentrix.com
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix
• Phone: +84 28 7109 975

5. TDCX

TDCX runs digital customer experience and business process operations from its Vietnam campus in Ho Chi Minh City. Its service portfolio includes customer experience, sales and revenue operations, trust and safety, content moderation, and technology-supported operations. The Vietnam site gives the company a local delivery base within a wider Asia-Pacific network, making it relevant to brands that want regional scale without relying on a single-country operating model.

The company is particularly aligned with digital businesses that generate high volumes of customer interactions or user-generated content. Customer support, revenue programs, and trust and safety can sit within the same outsourcing relationship, while AI and analytics are used to support workflows and performance management. TDCX's current Vietnam operations are based at 222 Dien Bien Phu in Ho Chi Minh City.

Key Facts

• Best for: Digital-first brands with CX and trust and safety needs
• Core services: Customer experience, revenue operations, trust and safety, content moderation
• Specialization: Digital customer operations
• Location: Ho Chi Minh City, Vietnam
• Regional model: Vietnam delivery within a broader Asia-Pacific network

Contact Information

• Website: www.tdcx.com
• Facebook: www.facebook.com/tdcxgroup
• Twitter: x.com/tdcxgroup
• LinkedIn: www.linkedin.com/company/tdcxgroup
• Instagram: www.instagram.com/tdcxgroup
• Address: 222 Điện Biên Phủ, Xuân Hòa, Hồ Chí Minh, Vietnam
• Phone: +66 2 268 8000

6. TP

TP operates BPO and customer experience delivery hubs in both Ho Chi Minh City and Hanoi. Its Vietnam offering includes AI-powered BPO, customer experience operations, data annotation and analytics, and multilingual support. The company also supports trust and safety, back-office work, and industry-specific processes for sectors such as retail and e-commerce, financial services, SaaS and digital media, travel, mobility, and global business services.

The breadth of the Vietnam operation makes TP suitable for enterprises that want to consolidate multiple outsourced functions with one provider. A program can combine front-line customer support with data services, moderation, finance, HR, procurement, or other business operations. The company's local delivery is connected to TP's wider global platform, which can help businesses that need consistent processes across Vietnam and other markets.

Key Facts

• Best for: Multi-function enterprise BPO programs
• Core services: CX, BPO, data annotation, analytics, trust and safety, back-office operations
• Specialization: Large-scale digitally enabled business services
• Location: Ho Chi Minh City and Hanoi, Vietnam
• Industries: Retail, BFSI, SaaS, digital media, travel, mobility

Contact Information

• Website: www.tp.com
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

7. Bellsystem24 Vietnam

Bellsystem24 Vietnam combines contact center outsourcing with back-office and data services. Its current service portfolio covers customer care, order processing, reservations and booking, telemarketing, telesales, lead generation, surveys, content moderation, data entry and cleansing, helpdesk, AI training, field force support, and other back-office work. The company also provides supporting contact center systems, CRM, AI applications, recruitment, and workforce training.

With offices in Hanoi and Ho Chi Minh City, Bellsystem24 Vietnam can support both customer-facing and administrative processes within the same local operating structure. Its industry coverage includes finance, insurance, e-commerce, retail, logistics, travel, healthcare, telecommunications, automotive, aviation, media, and public-sector projects. ISO/IEC 27001:2022 certification adds a relevant information-security control for outsourced operations.

Key Facts

• Best for: Contact center plus back-office outsourcing
• Core services: Customer care, telesales, data processing, content moderation, helpdesk, AI training
• Specialization: Integrated CX and BPO operations
• Location: Hanoi and Ho Chi Minh City, Vietnam
• Certification: ISO/IEC 27001:2022

Contact Information

• Website: bell24vietnam.vn
• Email: contact@bs24vietnam.vn
• Phone: +84 24 3565 9596
• Facebook: www.facebook.com/BELLSYSTEM24.VIETNAM
• LinkedIn: www.linkedin.com/in/bellsystem24vietnam
• Address: 3rd Floor, Trung Yen 1 Building – Trung Yen Urban Area, Yen Hoa Ward, Hanoi City

8. MP Transformation

MP Transformation is the current brand of the Vietnamese outsourcing company historically known as MP Telecom. Established in 2002, it provides contact center operations, human-resource outsourcing, telesales and customer service, payroll, recruitment, training, and AI-supported customer service technology. The company began providing BPO services in 2012 and repositioned the MP Telecom brand as MP Transformation in 2023 to reflect a stronger combination of people, process, and technology.

Its delivery network spans Hanoi, Da Nang, and Ho Chi Minh City. That footprint suits companies that need nationwide Vietnamese customer operations or a mix of outsourced staffing and contact center technology. The current portfolio includes AI callbots, omnichannel customer service software, quality monitoring, and cloud contact center infrastructure alongside human BPO services.

Key Facts

• Best for: Vietnam-wide customer service and telesales operations
• Core services: Contact center outsourcing, telesales, payroll, recruitment, training, AI customer service
• Specialization: Human-led BPO combined with contact center technology
• Location: Hanoi, Da Nang, and Ho Chi Minh City, Vietnam
• Founded: 2002

Contact Information

• Website: mpt.com.vn
• Email: contact@mpt.com.vn
• Hotline: 1900 585853
• Facebook: www.facebook.com/mptransformation
• LinkedIn: www.linkedin.com/company/mp-transformation
• Address: Tầng 10, tòa nhà Sudico, đường Mễ Trì, phường Từ Liêm, Hà Nội

9. Altius Link Vietnam

Altius Link Vietnam provides BPO and contact center services from Hanoi and two Ho Chi Minh City centers. The company, formerly Relia Vietnam, handles data entry and processing, photo and video tagging, information checking, AI annotation, image processing, web publishing, CAD processing, document and application-form entry, translation, reporting, and back-office data management. Its workflows support Japanese, English, and Vietnamese language requirements.

The service mix makes Altius Link particularly relevant to businesses with structured data or media-processing workloads that require repeatable quality controls rather than only voice support. The company was established in Vietnam in 2009 and is part of Japan's Altius Link group. Its Hanoi and Ho Chi Minh City operations are certified to ISO/IEC 27001:2022.

Key Facts

• Best for: Japanese-linked back-office and data processing
• Core services: Data entry, annotation, image processing, CAD, back office, contact center
• Specialization: Multilingual structured-data operations
• Location: Hanoi and Ho Chi Minh City, Vietnam
• Certification: ISO/IEC 27001:2022

Contact Information

• Website: altius-link.vn
• Email: info@altius-link.vn
• Address: Ha Noi Head Quater: 12F Detech Tower II, 107 Nguyen Phong Sac, Cau Giay Ward, Hanoi
• Phone: 024-7308-6668

10. THIENTU

THIENTU delivers BPO, contact center, and HR services from Ho Chi Minh City. Its outsourcing work covers customer service operations, data entry, back-office processes, and workforce support, with an operating model that increasingly combines human agents with AI-enabled routing and automation. The company positions its technology layer as part of the service rather than as a separate software-only offering.

This approach can suit businesses that want a Vietnamese delivery partner for customer support while also moving repetitive administrative tasks into the same outsourced operation. THIENTU's public quality and security credentials include ISO 9001:2015 and ISO/IEC 27001:2022. Its headquarters and contact operations are based in Phu Nhuan, Ho Chi Minh City, giving buyers a clearly defined in-country service location.

Key Facts

• Best for: Mid-market CX and back-office outsourcing
• Core services: Contact center, data entry, BPO, HR services
• Specialization: AI-supported customer and workforce operations
• Location: Ho Chi Minh City, Vietnam
• Certifications: ISO 9001:2015 and ISO/IEC 27001:2022

Contact Information

• Website: thientu.vn
• Email: info@thientu.vn
• Facebook: www.facebook.com/ThienTuVietnam
• LinkedIn: www.linkedin.com/company/thien-tu-co-ltd
• Address: 145B Nguyễn Đình Chính, Phường Phú Nhuận, Thành phố Hồ Chí Minh 700000
• Phone: 028 7300 2660

11. Innovature BPO

Innovature BPO grew from an offshore accounting team established in Vietnam in 2015 into a broader outsourcing provider. Its current service portfolio covers finance and accounting, data and analytics, data and document processing, data annotation and labeling, customer experience operations, and digital creative work. The company operates from Ho Chi Minh City and also has teams in the Philippines and the United States, giving it a multi-country structure for clients serving North America and the Asia-Pacific region.

Its origins in accounting remain relevant for companies that need process discipline around financial and administrative work, while the broader data and CX services allow adjacent functions to move under one provider. Publicly listed credentials include ISO/IEC 27001:2022 and ISO/IEC 27701:2019.

Key Facts

• Best for: Finance-led BPO with adjacent data and CX work
• Core services: Finance and accounting, data processing, analytics, annotation, customer experience, creative services
• Specialization: Multi-function business and technology outsourcing
• Location: Ho Chi Minh City, Vietnam
• Certifications: ISO/IEC 27001:2022 and ISO/IEC 27701:2019

Contact Information

• Website: innovatureinc.com
• Email: info@innovatureinc.com
• Phone: +84 28 2221 5580
• Facebook: www.facebook.com/innovaturevn
• Twitter: x.com/innovaturebpo
• LinkedIn: www.linkedin.com/company/innovature-ai-driven-outsourcing-partner
• Address: District Building, 159C De Tham Street, Cau Ong Lanh Ward, Ho Chi Minh City

12. HCLTech

HCLTech combines technology services with a dedicated Business Process Operations line covering enterprise workflows such as finance, supply chain, customer operations, and other critical business processes. Its current operating model uses AI, automation, analytics, and process redesign alongside human delivery, with options that include building operations from scratch, taking over existing teams, and build-operate-transfer structures.

HCLTech has operated in Vietnam since 2020 and maintains locations in Ho Chi Minh City and Hanoi, including a Global Development Center serving customers across Asia-Pacific. For enterprise buyers, the value of this setup is the ability to connect BPO work with application, cloud, infrastructure, engineering, and AI programs within the same organization. The Vietnam presence is therefore relevant to complex transformation-led outsourcing rather than only standalone transaction processing.

Key Facts

• Best for: Enterprise BPO tied to technology transformation
• Core services: Business Process Operations, finance operations, supply chain, customer operations, AI and automation
• Specialization: Technology-led enterprise operations
• Location: Hanoi and Ho Chi Minh City, Vietnam
• Vietnam operations: Established in 2020

Contact Information

• Website: www.hcltech.com
• Facebook: www.facebook.com/HCLTechOfficial
• Twitter: x.com/hcltech
• LinkedIn: www.linkedin.com/company/hcl-technologies
• Instagram: www.instagram.com/hcltech
• Address: F23 (Unit 2) & F24 3A - 3B Ton Duc Thang Street, Ben Nghe Ward, District 1 700000

13. Accenture

Accenture operates in Vietnam from Ho Chi Minh City and provides managed services that include business process services alongside technology and transformation work. Its business operations capabilities cover functions such as finance, customer service, supply chain, risk, data, and other managed processes, with automation and AI integrated into delivery. The company is oriented toward large and complex enterprise programs where outsourcing forms part of a broader operating-model change.

For organizations in Vietnam, Accenture can connect local presence with a much larger global delivery and technology ecosystem. That is useful when a BPO engagement also requires cloud platforms, data modernization, cybersecurity, enterprise applications, or process redesign. Its Ho Chi Minh City office provides a current physical base in the country, while managed service programs can draw on specialist teams across Accenture's global network.

Key Facts

• Best for: Large enterprise managed operations
• Core services: Business process services, managed services, finance, customer operations, supply chain, risk, data
• Specialization: BPO integrated with consulting and technology
• Location: Ho Chi Minh City, Vietnam
• Delivery model: Local presence connected to a global managed-services network

Contact Information

• Website: www.accenture.com
• Facebook: www.facebook.com/accenture
• LinkedIn: www.linkedin.com/company/accenture
• Address: Tower A , Viettel Complex Building 285 Cach Mang Thang Tam Street, Ward12, District 10, Ho Chi Minh City, Vietnam, 700000
• Phone: +84962016482

14. Genpact

Genpact provides business services across finance and accounting, customer care and experience, human resources, risk and compliance, sales and commercial operations, sourcing and procurement, supply chain management, trust and safety, and technology. The company combines these process capabilities with data, AI, and digital technology, which makes it relevant to enterprises moving from traditional transaction outsourcing toward more automated operating models.

Genpact has a current office in Hanoi at the UDIC Complex on Hoang Dao Thuy Street, giving it a direct Vietnam presence within its wider Asian delivery network. Its strongest fit is with complex, process-heavy functions where domain knowledge and continuous improvement matter, especially finance, risk, procurement, supply chain, and customer operations. The provider also develops AI-supported workflow and process-orchestration tools around these services.

Key Facts

• Best for: Complex enterprise process transformation
• Core services: Finance and accounting, customer care, risk and compliance, procurement, supply chain, trust and safety
• Specialization: Process operations combined with AI and analytics
• Location: Hanoi, Vietnam
• Delivery model: Global business services with local Vietnam presence

Contact Information

• Website: www.genpact.com
• Facebook: www.facebook.com/ProudToBeGenpact
• Twitter: x.com/genpact
• LinkedIn: www.linkedin.com/company/genpact
• Instagram: www.instagram.com/genpact_global
• Address: 2nd floor, Udic Complex - N04 building, Hoang Dao Thuy Street, Cau Giay Ward, Hanoi
• Phone: +65 6632 3688 
• Email: hr.helpdeskexit@genpact.com 

Conclusion

Vietnam's outsourcing market is moving beyond labor-cost arbitrage toward process depth, multilingual delivery, and automation. Buyers should look closely at where work is actually performed, which processes are handled in-country, and how providers manage information security, quality assurance, and workforce continuity. For customer-facing programs, language coverage and contact center technology matter as much as seat capacity. Back-office and data programs depend more heavily on workflow design, domain knowledge, and measurable quality controls. As AI becomes part of daily BPO delivery, durable operating models will combine automation with clear human review, secure data practices, and accountable process ownership.

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