Colombia has quietly carved out a spot as one of Latin America's go-to hubs for business process outsourcing, and 2025 looks set to crank that up a notch. With a young, tech-savvy workforce that's often fluent in both Spanish and English, companies here deliver everything from call center magic to streamlined back-office tasks - all while keeping costs grounded and quality sky-high. It's the kind of setup that lets global firms breathe easier, dodging the pitfalls of far-flung operations elsewhere. If you're eyeing ways to boost efficiency without breaking the bank, this South American powerhouse might just be your next smart move.

1. NeoWork

NeoWork focuses on helping businesses grow by building remote teams tailored to specific needs, tapping into Colombia’s talent pool when it fits the client’s goals. We handle everything in BPO outsourcing, from single virtual assistants to full-scale customer service or back-office teams, keeping things flexible so companies can scale without getting bogged down in complexity. Our approach lets clients stay in control, integrating teams directly into existing workflows while our company manages hiring, training, and performance behind the scenes. With a 3.2% candidate selectivity rate, we ensure only top talent makes the cut, delivering high-quality support for each project.

Our work spans industries like tech, healthcare, and e-commerce, with a knack for roles requiring bilingual skills or real-time collaboration due to Colombia’s time zone alignment with North America. We maintain a 91% annualized teammate retention rate, which helps keep teams stable and consistent for clients. It’s a setup designed to make outsourcing feel like an extension of the in-house team, not a disconnected add-on, with a focus on long-term reliability and seamless integration.

Key Highlights:

• Hire talent from Colombia depending on client needs
• Support U.S.-based operations with nearshore staffing
• Combine staffing with operations management
• Use a flexible approach that adjusts to team size
• Work with clients in multiple sectors, including healthcare and tech

Services:

• Customer support and helpdesk
• Virtual assistants and admin support
• IT and software development staffing
• Data labeling and AI model training
• Graphic design and creative services
• Manual process coverage for short-term needs

Contacts:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Connext

Connext sets up remote teams in Colombia, helping businesses tackle tasks like customer service, software development, or back-office work. They take on the heavy lifting of recruitment, payroll, and compliance, but leave training and quality control in the client’s hands. This setup gives companies the freedom to scale teams in fields like real estate or healthcare without getting bogged down in logistics.

This company leans on Colombia’s bilingual, educated workforce and its time zone overlap with North America to make collaboration feel smooth and natural. With AI-driven recruitment to match talent to roles and secure facilities meeting standards like SOC 2, they focus on keeping things straightforward, whether a client needs one hire or a full team.

Key Highlights:

• Co-management approach lets clients steer training and quality
• AI tools help find the right talent for specific roles
• SOC 2 certification for secure operations
• Works with industries like healthcare and financial services
• Flexible team sizing, starting with a single employee

Who it’s best for:

• Businesses wanting control over training but not HR headaches
• Companies in data-sensitive fields needing secure setups
• Firms looking to scale teams quickly in North American time zones

Contacts:

• Website: connextglobal.com
• Instagram: www.instagram.com/connextglobalsolutions_
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Twitter: x.com/connextph
• Address: Edificio Villorio Building Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211

3. Origen BPO

Origen BPO, based in Medellín, works with U.S. companies to handle customer service, collections, and back-office tasks. Their bilingual teams plug right into client workflows, using either the client’s tools or their own to keep things running smoothly. With leadership split between Colombia and Southern California, they’re tuned into bridging communication gaps, especially for industries like finance, healthcare, or automotive.

With a focus on flexibility, they let businesses keep a close eye on operations while outsourcing things like appointment setting or CRM management. By handling recruitment and training, they free up clients to focus on their core work, all while tapping into Colombia’s cost-effective labor market to streamline processes without losing oversight.

Key Highlights:

• Medellín-based with U.S.-connected leadership
• Bilingual teams for customer service and back-office roles
• Flexible use of client or internal systems
• Serves industries like finance, healthcare, and e-commerce

Who it’s best for:

• Companies needing bilingual support for customer-facing roles
• Businesses wanting to outsource but keep control over workflows
• Firms in finance or healthcare looking for cost-effective solutions

Contacts:

• Website: www.origenbpo.com
• E-mail: contact@origenbpo.com
• Address: Carrera 43A # 1A Sur - 50 Edificio Cross Business Center Medellín - Colombia
• Phone: +57 (4) 590 6006

4. ContactPoint360

ContactPoint360, operating out of Bogotá, zeroes in on customer experience, offering support through phone, email, and chat. They mix human agents with tech to manage customer interactions, sales, or technical support, keeping service consistent across industries like e-commerce, finance, or healthcare. Their solutions scale to fit, whether a client needs a small crew or a bigger operation, with a focus on clear communication and quick problem-solving.

Their global network, paired with Colombia’s nearshore perks, helps them align culturally and linguistically with North American clients. By blending AI tools with human expertise, they streamline processes while keeping interactions personal, adapting to changing demands to help businesses manage customer-facing operations efficiently.

Key Highlights:

• Multi-channel support for phone, email, and chat
• Scalable solutions tailored to client needs
• Global reach with a focus on North American alignment
• Combines AI and human support for efficiency
• Prioritizes clear communication and fast issue resolution

Who it’s best for:

• Companies needing multi-channel customer support
• Businesses in e-commerce or finance wanting scalable solutions
• Firms looking for a balance of tech and personal touch

Contacts:

• Website: contactpoint360.com
• E-mail: sales@contactpoint360.com
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia

5. Outsourced

Outsourced hooks businesses up with dedicated offshore teams in Colombia, treating them like an extension of the client’s own staff. They use AI-enhanced recruitment to find the right people, letting clients choose candidates and manage them day-to-day while Outsourced handles hiring and ongoing support. This keeps teams tightly integrated into existing workflows with a focus on transparency.

They tap into Colombia’s multilingual workforce and North American time zone alignment to support roles in customer service, back-office tasks, or technical work. Their setup is built for flexibility, letting companies scale up or down as needed, supporting industries from tech to insurance while keeping communication clear and teams productive.

Key Highlights:

• AI-driven recruitment for precise talent matching
• Builds dedicated teams that feel like in-house staff
• Seamless integration with client operations
• Transparent approach with client control over workflows
• Access to Colombia’s bilingual talent pool

Who it’s best for:

• Businesses wanting teams that blend into their existing setup
• Companies needing flexible staffing for tech or customer support
• Firms in industries like insurance looking for transparent outsourcing

Contacts: 

• Website: outsourced.co
• E-mail: contact@outsourced.co
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Address: Calle 7D #43A-40. Medellín, Antioquia 050022, Colombia
• Phone: +61 2 8103 3124

6. QUANTICA BPO

QUANTICA BPO focuses on building lasting client relationships, prioritizing quality over rapid expansion. They offer contact center and customer service solutions, tailoring their approach to fit specific needs across various industries. Their experience with diverse cultures helps them maintain high standards in productivity and customer experience, ensuring teams are ready to meet client demands.

Instead of chasing growth, they foster a team-oriented culture, treating staff and clients like family. This drives their commitment to meaningful interactions and cost-effective solutions, aiming to build trust through consistent, personalized support for businesses seeking reliable outsourcing without a transactional vibe.

Key Highlights:

• Emphasis on quality and long-term client relationships
• Experience with diverse cultural needs
• Strong focus on customer experience
• Team-oriented culture for staff and clients
• Personalized support over rapid scaling

Who it’s best for:

• Companies valuing close, personalized partnerships
• Businesses needing tailored customer service solutions
• Firms in diverse industries wanting a human-centered approach

Contacts: 

• Website: quanticabpo.com
• Facebook: www.facebook.com/quanticabpo
• LinkedIn: www.linkedin.com/company/quantica-bpo
• Instagram: www.instagram.com/quantica_bpo
• Address: Calle 47 # 44 - 58, Barranquilla,Colombia
• Phone: +57 5 3851110

7. Booth

Booth operates in Colombia, focusing on building remote teams that slot into a client’s operations without disrupting their culture or processes. They handle everything from sourcing talent to managing teams, offering flexible solutions that range from one hire to entire departments. Their approach emphasizes transparency, letting clients approve hires and manage daily tasks while Booth takes care of recruitment, compliance, and support behind the scenes.

With a presence in Colombia, they tap into the local workforce to provide bilingual professionals for roles in customer support, HR, and back-office tasks. Their goal is to make outsourcing straightforward, ensuring teams align with client needs and work seamlessly across time zones. They also prioritize sustainability, tying their work to broader social and environmental goals, which shapes how they support both clients and their own staff.

Key Highlights:

• Builds remote teams from Colombia and other regions
• Focus on transparency and client control over hires
• Offers scalable solutions from single hires to full teams
• Emphasizes sustainability and community initiatives
• Leverages bilingual talent for global operations

Who it’s best for:

• Startups needing flexible, single-hire solutions
• Companies seeking HR and compliance support
• Businesses requiring tailored customer support teams
• Firms looking for back-office process management
• Organizations prioritizing sustainable outsourcing practices
• Enterprises needing hybrid or remote workspace setups

Contacts:

• Website: hirebooth.com
• Instagram: www.instagram.com/insidebooth
• LinkedIn: www.linkedin.com/company/boothglobal 
• Facebook: www.facebook.com/boothglobal
• Address: Carrera 16 # 97-46. Piso 7, Bogotá, Colombia

8. Profitline

Profitline handles outsourcing for technology, finance, and commercial operations, helping companies grow efficiently out of Colombia. They provide staff for roles like software development or logistics management, focusing on streamlining backend processes for industries like pharmaceuticals or consumer goods. Their approach mixes skilled workers with organized workflows to keep things reliable and cost-effective.

With a nearshore setup, they play up Colombia’s time zone alignment and cultural fit to make working with North American clients feel seamless. Their goal is to take on complex tasks so businesses can focus on growth, all while keeping communication clear and performance steady. It’s about handling the heavy operational stuff without making things complicated.

Key Highlights:

• Runs nearshore operations in Latin America
• Provides staff for tech and finance roles
• Leverages time zone alignment for easy collaboration
• Maintains high employee retention for consistent teams
• Handles complex backend processes across industries

Who it’s best for:

• Companies needing support for tech or finance operations
• Businesses wanting smooth collaboration with North America
• Firms handling complex processes in pharmaceuticals or consumer goods

Contacts:

• Website: www.profitline.co
• E-mail: info@profitline.com.co
• Instagram: www.instagram.com/profitlinebpo
• Twitter: x.com/ProfitlineBPO
• LinkedIn: www.linkedin.com/company/profitline-bpo
• Facebook: www.facebook.com/ProfitlineBPO
• Address: Carrera 13A No 90-18 Piso 5, Bogotá, Colombia

9. VGF Management

VGF Management, based in Barranquilla, offers nearshore outsourcing for U.S. and European clients, focusing on operations, administration, and tech tasks. They take on things like customer support, finance, or IT staffing, aiming to lighten the administrative load while keeping processes efficient. Their bilingual teams sync up well with client needs, using Colombia’s time zone overlap for easy collaboration.

Their approach is all about flexibility, tailoring staffing solutions for industries like e-commerce or logistics. They manage recruitment and daily operations so clients can focus on scaling their business. It’s a practical setup, prioritizing what the client needs over rigid, one-size-fits-all frameworks.

Key Highlights:

• Nearshore focus with bilingual staff
• Time zone alignment for U.S. and European clients
• Flexible staffing across various business functions
• Focuses on tailored, cost-effective solutions

Who it’s best for:

• Businesses needing bilingual support for customer or tech roles
• Companies in e-commerce or logistics wanting custom staffing
• Firms looking for flexible outsourcing with clear communication

Contacts:

• Website: vgfmanagement.com
• E-mail: recruitment@vgfmanagement.com
• Twitter: x.com/VGFManagement
• LinkedIn: www.linkedin.com/company/vgf-management
• Facebook: www.facebook.com/Vgf.management
• Instagram: www.instagram.com/vgf.management
• Address: Carrera 53 # 80 - 198, Edificio Torre Atlantica, WeWork, Barranquilla, Colombia
• Phone: +1 845-738-5950

10. Contact Box BPO

Contact Box BPO runs out of Medellín, where they handle contact center stuff and digital marketing. They work hand-in-hand with clients to customize services that fit their goals, aiming to boost customer engagement with creative, tech-based ideas. From telemarketing to virtual assistant duties, they're available around the clock to cover different time zones and whatever needs pop up.

Their team mixes old-school contact center methods with fresh digital tactics, like building websites or running educational campaigns, to help businesses reach their audiences better. They put a lot of emphasis on being flexible and collaborating closely, so they can set up communication channels that work well and support growth without pushing a one-size-fits-all plan.

Key Highlights:

• Located in Medellín with 24/7 operations
• Integrates contact centers with digital marketing
• Builds customized strategies based on client needs
• Stresses creativity, innovation, and tech use
• Offers flexible outsourcing models

Who it’s best for:

• Businesses needing round-the-clock customer engagement
• Companies wanting a mix of traditional and digital marketing
• Firms looking for tailored, collaborative support

Contacts:

• Website: www.contactboxbpo.com
• Instagram: www.instagram.com/contactboxbpo
• LinkedIn: www.linkedin.com/company/contact-box-bpo
• Facebook: www.facebook.com/contactboxbpo
• Address: C. 50 #51-24, La Candelaria, Medellín, La Candelaria, Medellín, Antioquia, Colombia
• Phone: +57 314 7348181

11. BPO Global Services

BPO Global Services operates from Medellín, offering outsourcing for customer service and operational support in areas like healthcare, e-commerce, and telecom. They take on various tasks, from running contact centers to more specialized knowledge processes, with the goal of keeping client operations steady and smooth. By combining multilingual teams with local setup, they ensure services stay consistent.

On top of regular customer service, they provide IT outsourcing like cybersecurity and web support to meet changing business demands. Drawing from Colombia's talented workforce and time zone perks, they let clients stay in charge while managing tricky jobs like data handling or debt collection, adjusting to specific industry needs with a bendable approach.

Key Highlights:

• Medellín-based, focused on Latin American BPO
• Covers industries like health, logistics, and finance
• Provides nearshore services matching U.S. time zones
• Merges contact center with IT and knowledge outsourcing

Who it’s best for:

• Companies in healthcare or e-commerce needing operational help
• Businesses wanting multilingual support for complex tasks
• Firms seeking flexible solutions aligned with U.S. schedules

Contacts:

• Website: www.bpogs.com
• E-mail: info@bpogs.com
• Instagram: www.instagram.com/bpoglobalservices
• LinkedIn: www.linkedin.com/company/bpoglobalservices-sas 
• Facebook: www.facebook.com/bpoglobalservices
• Address: Carrera 48 a 15 sur 84, Aguacatala, Medellín
• Phone: +57 310 270 8477

12. TaskUs

TaskUs has locations in Cali, Medellín, and Barranquilla, where they manage outsourcing for things like customer support, content moderation, and AI tasks. They serve clients in fintech, retail, and food delivery, and they really prioritize treating their employees well with good benefits and wellness programs to keep the team motivated. It's a mix of tech tools and people skills that keeps everything running without issues.

What stands out is how they blend local culture with modern workspaces - like areas that encourage real collaboration. Their main aim is to promote employee development and community involvement, which builds a reliable workforce. In Colombia, this translates to bilingual teams handling global needs, combining human elements with tech for chat support, data work, and more.

Key Highlights:

• Sites in Cali, Medellín, and Barranquilla
• Employee-focused culture with strong benefits
• Works in fintech, retail, and food delivery
• Blends AI with human support
• Involved in community initiatives

Who it’s best for:

• Businesses in fintech or retail needing customer support
• Companies valuing employee well-being in outsourcing
• Firms looking for a mix of AI and human handling

Contacts:

• Website: www.taskus.com
• Instagram: www.instagram.com/taskusph
• LinkedIn: www.linkedin.com/company/taskus
• Twitter: x.com/taskus
• Facebook: www.facebook.com/TaskUsPH

13. Emapta

Emapta is expanding into Colombia, focusing on creating remote teams that feel close by, without rigid templates. They give clients the choice of their own software and processes, which avoids the frustration of incompatible systems. Pulling talent from Bogotá and Medellín, they handle a range of jobs from IT support to marketing, all while matching North American time zones for smooth interactions.

A big plus is their straightforward pricing and investment in training to maintain stable teams over time. Basically, clients get a bilingual group that fits their way of working, covering customer interactions to financial tasks. The goal is to keep outsourcing simple, letting companies concentrate on their strengths rather than overseeing every hire.

Key Highlights:

• Nearshore model with operations in Colombia
• Clients control team setups and systems
• Clear pricing without hidden fees
• Offices in Bogotá with nationwide talent access
• Strong emphasis on training and retention

Who it’s best for:

• Businesses wanting control over their remote teams
• Companies needing bilingual support in IT or marketing
• Firms looking for hassle-free, transparent outsourcing

Contacts:

• Website: emapta.com
• E-mail: info@emapta.com
• Phone: +57 601 786 8748

14. Concentrix

Concentrix is established in Bogotá and Medellín, dealing with BPO work like customer service, sales efforts, and digital processes. They combine AI capabilities with human expertise to support areas like automotive, healthcare, and retail, adjusting to meet client requirements. Bilingual staff cover roles from frontline agents to security tech, ensuring cross-border operations go well.

In Colombia, they rely on data analysis and analytics to improve efficiency, assisting businesses in upgrading tech without major disruptions. It's centered on delivering customer experiences that resonate, via calls, chats, or backend work. They work on gradually modernizing operations to match current market needs.

Key Highlights:

• Based in Bogotá and Medellín
• Bilingual teams for customer roles
• AI solutions for digital workflows
• Supports healthcare and retail sectors
• Emphasizes tech modernization

Who it’s best for:

• Companies in automotive or healthcare needing service support
• Businesses wanting AI-integrated digital operations
• Firms aiming to update tech with bilingual teams

Contacts:

• Website: www.concentrix.com
• Instagram: www.instagram.com/concentrix
• LinkedIn: www.linkedin.com/company/concentrix
• Twitter: x.com/concentrix
• Facebook: www.facebook.com/Concentrix
• Phone: +1-800-747-0583

Conclusion

Colombia's BPO scene is a bustling hub where companies find a sweet spot for outsourcing, blending skilled workers with practical, no-fuss solutions. From Medellín to Bogotá, firms are tapping into a workforce that's bilingual, tech-savvy, and ready to jump into roles from customer support to software development. The real draw? The time zone sync with North America makes collaboration feel less like a long-distance relationship and more like working with folks down the hall. Plus, the cost savings don't hurt either, letting businesses scale up without emptying their wallets.

What stands out is how these companies focus on keeping things flexible, whether it's tailoring teams to fit a client's exact needs or blending AI with human smarts to get the job done. They’re not just about filling seats but about building teams that stick around and work like an extension of the client’s own crew. As Colombia keeps growing as an outsourcing hotspot, it’s clear the mix of talent, proximity, and adaptability is making it a go-to choice for businesses looking to streamline and grow without the usual headaches.

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