Colombia has quietly become one of the most interesting players in the global outsourcing game. With strong English proficiency, a growing tech scene, and a workforce that’s both skilled and cost-effective, it's no wonder so many companies are building support teams here. Whether you're a startup needing flexible help or an enterprise looking for long-term operational support, Colombia's BPO landscape has something solid to offer. Let’s dig into the top outsourcing partners who are getting it right.

1. NeoWork

We operate as a staffing and operations partner for companies that need flexible support solutions, and Colombia is one of our key delivery hubs. The country offers a strong mix of language skills, technical talent, and time zone alignment for North American businesses, which makes it a great fit for clients needing to scale without sacrificing quality or communication. Whether you’re testing a new function or expanding an existing team, we build around what actually works for your setup.

In Colombia, we support both individual roles and fully managed teams. Some clients come to us needing a few virtual assistants or engineers, while others rely on us to handle entire functions like credentialing or customer service. We manage hiring, training, benefits, and retention locally, so our clients can stay focused on the work while we handle the rest. Our setup is designed to grow alongside you without forcing unnecessary complexity or commitment.

Key Highlights:

• Operational presence in Colombia with bilingual staffing
• Scalable team setups with optional managed service layer
• Flexible models that support fast-growing or lean teams
• Strong integration with internal client tools and workflows
• Experienced in supporting customer service, IT, and content teams

Services:

• Customer support operations
• Virtual assistant staffing
• Software engineering and IT support
• AI data labeling and model training
• Graphic design and multimedia content
• Manual task support for MVP-stage products

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2.  BPO Global Services (BPOGS)

BPOGS provides outsourcing services from Colombia across a range of industries including technology, logistics, healthcare, and financial services. Their delivery model covers contact center operations, IT outsourcing, and knowledge process outsourcing. They work with both local and international clients who are looking to delegate customer support, back-office functions, or specialized business processes. Their team operates from Medellín and is structured to handle multi-industry needs while aligning with client expectations around service quality and workflow consistency.

Their setup is focused on creating scalable solutions that match the client's business stage and capacity. Rather than offering rigid service bundles, they support clients across multiple channels and workflows, with the ability to adapt services based on evolving demands. With a focus on practical outcomes, their teams are involved in helping companies manage customer interactions, technical support tasks, and more strategic functions like data handling and reporting.

Key Highlights:

• Based in Medellín with regional BPO delivery focus
• Works across multiple sectors including healthcare, logistics, and finance
• Mix of contact center, IT, and knowledge-based outsourcing
• Flexible support that adjusts to changing client needs
• Structured to handle both high-volume and specialized tasks

Services:

• Multichannel contact center support
• Technical support and IT services
• Back-office processing
• Knowledge process outsourcing (KPO)
• Industry-specific BPO support for sectors like insurance, telecom, and tourism

Contact Information:

• Website: www.bpogs.com
• E-mail: info@bpogs.com
• Facebook: www.facebook.com/bpoglobalservices
• LinkedIn: www.linkedin.com/company/bpoglobalservices-sas
• Instagram: www.instagram.com/bpoglobalservices
• Address: Carrera 48 a 15 sur 84, Aguacatala, Medellín, Colombia
• Phone: (604) 448 9276

3. Teledisca

Teledisca operates out of Bogotá, Colombia, providing outsourcing services focused on customer experience, digital marketing, and sales support. Their work revolves around helping businesses manage and scale client-facing functions by handling tasks like customer service, campaign execution, and digital engagement. With a setup that includes both virtual and in-person channels, they aim to maintain consistency across communication points while supporting business growth.

Their teams handle a wide range of operational areas, from back-office assistance to web development and omnichannel integration. They’re involved in developing responsive websites, managing customer touchpoints, and supporting direct sales efforts. Their approach is centered on practical support for companies that need flexible help managing daily operations and maintaining quality across various contact platforms.

Key Highlights:

• Based in Bogotá with experience across multiple service channels
• Combines tech services with sales and marketing support
• Supports customer interactions via physical, phone, and digital channels
• Experience in building and maintaining digital assets
• Focuses on aligning with clients’ operational workflows

Services:

• Customer experience and service support
• Digital marketing execution and outsourcing
• Direct sales support and outreach
• Web development and omnichannel platform integration
• Back-office and administrative assistance

Contact Information:

• Website: www.teledisca.com
• E-mail: gestionhumana@teledisca.com
• Facebook: www.facebook.com/TelediscaBPO
• LinkedIn: co.linkedin.com/company/teledisca
• Instagram: www.instagram.com/teledisca
• Address: Cl. 38a Sur #72k30, Bogotá, Colombia
• Phone: +57 3114532804

4. Connect2BPO

Connect2BPO operates out of Barranquilla, Colombia, offering outsourced services that cover a mix of sales support, customer service, and business operations. They work with companies that need to extend internal capacity without building entire departments in-house. Their model includes direct staffing services, recruitment outsourcing, and Employer of Record (EOR) support for global clients who want to hire in Colombia without setting up a legal entity. Most of their delivery is built around helping clients scale teams that perform repeatable, business-critical tasks.

What sets their setup apart is the range of roles they support within a single engagement. Clients can lean on them for lead generation and sales campaigns while also getting help with back-office functions like payroll or digital campaign management. Their focus is more operational than creative, working in the background to help clients get consistent output from distributed teams. It's a practical fit for companies trying to scale gradually while keeping overhead under control.

Key Highlights:

• Based in Barranquilla with a focus on global operational support
• Offers both client-facing and internal business process coverage
• Supports hiring through Employer of Record services
• Combines sales support with back-office functions
• Works across multiple industries, mainly for small to midsize businesses

Services:

• Lead generation and outbound sales
• Customer service and contact center support
• Recruitment Process Outsourcing (RPO)
• Payroll and administrative outsourcing
• Employer of Record (EOR) for international hiring
• Digital marketing campaign execution

Contact Information:

• Website: connect2bpo.com
• E-mail: info@connect2bpo.com
• Facebook: www.facebook.com/C2BPO
• LinkedIn: www.linkedin.com/company/connect2bpo
• Instagram: www.instagram.com/c2bpo
• Address: Calle 77 #59-35 Office 1403. Barranquilla, Colombia
• Phone: +57 304 2079575

5. VIAPIN Colombia

VIAPIN Colombia positions itself as a solutions integrator with a focus on customer experience, omnichannel services, and marketing support. They work across various industries, including textiles, construction, and automotive leasing, tailoring their services to the needs of each sector. While the company presents itself as creative and agile, their approach leans on combining tech-driven processes with people-centric strategies.

Their service offering includes software and hardware solutions, data science, and comprehensive marketing services. With clients like Bavaria, Uber, and Profamilia, they appear to handle large-scale projects and diverse operations. Their presence in multiple regions and multilingual capacity suggests they're set up to handle both domestic and international outsourcing needs without losing sight of local context.

Key Highlights:

• Focus on omnichannel customer support
• Offers both software and hardware integration
• Experience working with large organizations across sectors
• Operates in multiple languages and markets

Services:

• Omnichannel support services
• Customer experience (CX) solutions
• Marketing services
• Data science and analytics
• Software development
• Hardware implementation and support

Contact Information:

• Website: www.viapincolombia.com
• E-mail: mercadeo@viapin.com
• LinkedIn: www.linkedin.com/company/viapin-sas
• Address: Cl. 127b Bis #49-48 Cl., Bogotá, Colombia
• Phone: (+571) 3289080

6. Outsourcing S.A.S.

Outsourcing S.A.S., based in Colombia, focuses on providing integrated solutions that support the full customer lifecycle. Their work centers around managing human capital, infrastructure, and business processes, with an emphasis on adapting to client needs across both front-office and back-office operations. They approach outsourcing not just as a service, but as a blend of technology and process integration meant to streamline interactions across digital, voice, and in-person channels.

Their services are structured to help businesses navigate everything from digital transformation to customer experience optimization. With a footprint that spans multiple regions and industries, they build solutions tailored to different stages of client engagement. Their collaboration with AI-focused companies suggests a growing focus on automation and data-driven process design.

Key Highlights:

• Focus on full customer lifecycle management
• Offers both digital and physical channel support
• Integrates workforce and technology solutions
• Active collaboration with AI and automation partners

Services:

• BPO for front and back office operations
• Customer experience management
• Human capital and staffing solutions
• Omnichannel strategy and implementation
• Digital transformation consulting
• Infrastructure and process management

Contact Information:

• Website: outsourcing.com.co
• E-mail: mercadeo@outsourcing.com.co
• Facebook: www.facebook.com/FamiliaOS.BIC
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Instagram: www.instagram.com/familiaos.bic
• Address: Av. El Dorado # 81B-29 Bogotá, Colombia
• Phone: (+57) 3202197086

7. OrigenBPO

OrigenBPO operates out of Medellín, Colombia, providing offshore back-office and staffing services to a range of industries. Their team handles both voice and non-voice processes, offering scalable support for companies in finance, healthcare, auto, and e-commerce. They work across several customer-facing and internal service areas, covering everything from help desk operations to appointment scheduling and collections management.

Rather than offering a one-size-fits-all approach, they seem to focus on tailored workflows, aligning with the specific operational needs of each client. Their support extends from entry-level Tier 1 help desk functions up to more technical Tier 3 inquiries. The inclusion of insurance verification and order tracking shows they’re involved in tasks that require consistent accuracy and communication between businesses and end-users.

Key Highlights:

• Based in Medellín with U.S. contact support
• Covers both front-office and back-office processes
• Multichannel communication via phone, email, and chat
• Experience across finance, healthcare, and auto sectors

Services:

• Customer service (inbound and outbound)
• Collections for financial and credit institutions
• Appointment setting and confirmation
• Help desk and user support (Tier 1 to Tier 3)
• Order tracking and product inquiry responses
• Insurance verification for medical clients

Contact Information:

• Website: www.origenbpo.com
• E-mail: contact@origenbpo.com
• Address: Carrera 43A # 1A Sur - 50 Edificio Cross Business Center Medellín - Colombia
• Phone: +57 (4) 590 6006

8. LIAN BPO

LIAN BPO is a Colombian company that focuses on debt collection and customer service, operating through call and contact center services. Over the last 15 years, they’ve developed an internal culture around what they call “Relational Service,” which seems to emphasize empathy, active listening, and respect when handling client interactions. This approach is meant to help foster longer-term customer loyalty, not just quick resolutions.

Their work covers operations throughout Colombia, and they organize their support around a few key areas. Debt recovery is a major part of what they do, aiming to help clients stabilize financial flow while maintaining positive relationships with end customers. They also offer telemarketing and customer contact services that are structured around each client’s goals. LIAN BPO presents itself as a steady option for businesses that want to scale their support without overcomplicating the process.

Key Highlights:

• Operates at a national level in Colombia
• Built around a “Relational Service” model
• Emphasis on empathy and client trust
• Offers blended support across sales and customer service

Services:

• Debt Recovery
• Call Center Support
• Contact Center Solutions
• Telemarketing

Contact Information:

• Website: www.lianbpo.com.co
• E-mail: info@lianbpo.com.co
• Facebook: www.facebook.com/GrupoLian
• Twitter: x.com/grupo_lian
• LinkedIn: www.linkedin.com/company/grupo-lian
• Instagram: www.instagram.com/lian_bpo
• Address: Calle 72B No. 101-18 Barrio Álamos Norte, Sede Bogotá
• Phone: (+57) 3103157037

9. Bambú BPO

Bambú BPO is a Colombian outsourcing company that has been active since 2010, with a focus on debt recovery, call center operations, and customized BPO solutions. They have gradually expanded their reach beyond Colombia, operating in other Spanish-speaking countries such as Peru, Chile, Panama, and Ecuador. Their approach blends operational efficiency with a strong emphasis on understanding client needs and adapting services to match specific business requirements. Rather than offering a one-size-fits-all model, they structure their services around the particular workflows and pain points of the businesses they work with.

A notable part of their setup is their omnichannel support model, which includes voice, email, messaging, and WhatsApp to maintain flexible communication. They also lean on tech tools and data analytics to improve how they handle debt collection and client interaction processes. While they operate in traditional areas like administrative and legal collections, their offering includes tailored service strategies that can support businesses looking to scale without compromising process control or data security.

Key Highlights:

• Operates in Colombia and other Latin American countries
• Provides tailored BPO and collection services
• Uses an omnichannel support model
• Applies data analytics and automation
• Focuses on adapting to client-specific workflows

Services:

• Administrative and legal debt collection
• Call center operations
• Omnichannel customer support
• Campaign management and appointment scheduling
• BPO process design and customization

Contact Information:

• Website: www.bambubpo.com
• E-mail: comercial@solucionesencartera.com
• Facebook: www.facebook.com/BambuBPO
• LinkedIn: co.linkedin.com/company/bambubpo-sas
• Instagram: www.instagram.com/bambubpo
• Address: Carrera 51 No 50-21 / Piso 19 Edificio Banco de Londres Medellín – Colombia
• Phone: (57) 604 444 6462

10. Contact Box BPO

Contact Box BPO operates out of Medellín, Colombia, focusing on blending contact center services with digital marketing to support companies looking to scale up their operations without losing control over customer engagement. Rather than sticking to a single-service model, they’ve built their offerings around a mix of virtual assistance, marketing outreach, and tech-driven communication strategies. Their approach emphasizes collaboration with each client, tailoring each campaign or support flow to fit specific business needs.

While their core lies in traditional contact center services, they also tap into areas like educational marketing, appointment scheduling, and digital business development. The idea seems to be less about offering generic services and more about adapting to each client’s communication style and audience. Their team leans on tools like AI and immersive digital strategies to enhance interaction quality across different platforms.

Key Highlights:

• Based in Medellín with a 24/7 operating model
• Combines contact center services with digital strategy
• Focuses on client-specific support models
• Offers services tailored for both commercial and educational sectors
• Includes virtual secretary and appointment setting options

Services:

• Contact center operations
• Digital marketing and campaign strategies
• Virtual secretary services
• Educational and telephone marketing
• Business appointment scheduling
• Web design and online presence support

Contact Information:

• Website: www.contactboxbpo.com
• Facebook: www.es-la.facebook.com/contactboxbpo
• LinkedIn: www.co.linkedin.com/company/contact-box-bpo
• Instagram: www.instagram.com/contactboxbpo
• Address: C. 50 #51-24, La Candelaria, Medellín, La Candelaria, Medellín, Antioquia, Colombia
• Phone: +57 314 7348181

11. Dyalogo

Dyalogo is a Colombia-based outsourcing company that brings together contact center services, technology solutions, and digital tools to support growing businesses. With experience across a wide range of sectors, they’ve focused on building scalable systems that align closely with client goals. Their operations lean on software integration, communication tech, and a collaborative working model that emphasizes consistency over flashy tactics.

Their scope includes not just outsourcing support, but also IT-based services like cloud solutions and IP telephony. The structure of their offerings allows clients to manage customer interactions, internal training, and communication platforms in one place. Their approach seems built around long-term support with adaptability at the core, especially for teams expanding or restructuring how they handle customer service.

Key Highlights:

• Based in Bogotá with a multi-industry focus
• Offers both outsourcing and technical support solutions
• Works with national and international clients
• Integrates customer service with in-house software development
• Uses globally recognized quality standards

Services:

• Contact center outsourcing
• Software solutions for customer service
• Cloud services for business operations
• Digital agency support
• IP telephony setup and management
• Employee training and planning support

Contact Information:

• Website: www.dyalogo.com
• E-mail: mercadeo@dyalogo.com
• Facebook: www.facebook.com/dyalogo
• Twitter: x.com/dyalogo
• LinkedIn: www.linkedin.com/company/dyalogo
• Address: Calle 163a No 19a 95, Piso 3, Bogotá, Colombia
• Phone: +57 3330333390

12. IQ Outsourcing

IQ Outsourcing operates in Colombia with a focus on simplifying complex processes through business process outsourcing and BPaaS solutions. Their experience stretches over two decades, giving them a solid background in managing transactional information and ensuring operational security. The company takes on tasks in sectors like finance, health, and government, offering services that aim to streamline workflows and reduce manual effort through digital transformation.

They combine traditional BPO offerings like contact center support and document management with newer approaches such as digital transformation initiatives. The goal is to provide a broad, adaptable service portfolio that helps businesses handle both day-to-day operations and sector-specific challenges in a scalable way. Their work spans multiple industries, reflecting a flexible setup that can adjust as client needs evolve.

Key Highlights:

• Supports multiple sectors including finance, health, and government
• Focuses on operational security and process simplification
• Combines traditional BPO with digital transformation efforts
• Located in Bogotá with a broad service portfolio

Services:

• Document management
• Contact center operations
• Financial services support
• Health sector outsourcing
• Digital transformation initiatives

Contact Information:

• Website: www.iqoutsourcing.com
• E-mail: contacto@iq-online.com
• Facebook: www.facebook.com/iQOutsourcing
• LinkedIn: www.linkedin.com/company/iq-outsourcing
• Address: Calle 28 # 13-22 Bogotá, Colombia
• Phone: (60 1) 307 3061

13. Andes BPO

Andes BPO operates with a focus on blending customer experience management and social responsibility within their service delivery. They offer a range of solutions aimed at improving customer interactions while emphasizing sustainable business practices. Their approach includes customizing services to fit client needs, with an eye on innovation and digital strategies, which helps companies handle growth and changing market demands.

They maintain operations across multiple sites in Antioquia and prioritize transparency and ethical standards in their processes. Beyond basic outsourcing, Andes BPO also integrates credit and collections services, along with tailored digital strategies that help clients adapt to evolving customer expectations. Their setup supports scalable service delivery with flexibility depending on the industry and client specifics.

Key Highlights:

• Focus on customer experience combined with social responsibility
• Multiple operational sites in Antioquia
• Emphasis on customized, scalable service solutions
• Integration of digital strategies and credit management
• Clear policies on privacy, ethics, and quality

Services:

• Customer experience centers
• Credit and collections management
• Digital strategy development
• Customized BPO solutions

Contact Information:

• Website: andesbpo.com
• E-mail: contacto@andesbpo.com
• Facebook: www.facebook.com/AndesBPO
• Twitter: x.com/andesbpo
• LinkedIn: www.linkedin.com/company/andesbpo
• Instagram: www.instagram.com/andes_bpo
• Address: Sede La Ceja – Kilometro 2 vía, El Tambo. La Ceja, Antioquia, Colombia
• Phone: +57 604 553 7866

14. Altycom BPO

Altycom BPO centers its work around connecting businesses with their customers through various communication channels. They handle tasks that span from contact center operations to field sales, supporting companies that need a mix of remote and in-person outreach. Their services focus on adapting to client needs by combining technology with human interaction, aiming to keep the communication flow smooth and effective.

Their approach includes managing back-office tasks as well, which helps businesses streamline internal processes. Altycom’s model supports scalability, allowing clients to adjust the level of service as their demands change. They keep a flexible structure that can suit different industries, balancing technology and personal contact to meet the challenges of growing customer bases and expanding markets.

Key Highlights:

• Integration of contact center and field sales services
• Focus on maintaining strong client-to-customer connections
• Back-office support to improve operational efficiency
• Flexible service levels for different business needs
• Emphasis on blending technology with human interaction

Services:

• Contact center operations
• Field sales (PAP)
• Back-office processing

Contact Information:

• Website: altycom.com
• Address: Bogotá D.C. Carrera 22 # 166 -12 
• Phone: (571) 311 5142507

Conclusion

Finding the right BPO partner in Colombia comes down to understanding what your business really needs as it grows. The companies covered here offer a mix of flexible services and practical solutions that can adjust to changing demands without overcomplicating things. It’s not just about outsourcing tasks; it’s about working alongside a team that fits your pace and helps you stay connected to your customers.

Scaling support isn’t always straightforward, but having a provider that balances technology with real human interaction can make a big difference. Whether you’re looking for contact center assistance, back-office support, or a blend of services, the key is finding a partner that feels like an extension of your own operation. These Colombian firms show how BPO can be a practical, adaptable part of your growth strategy without unnecessary hassle.