Colombia’s not just making waves in tourism or tech anymore - it’s quickly becoming a hotspot for smart outsourcing. Thanks to a solid talent pool, affordable costs, and teams that speak both English and Spanish, the country has quietly grown into a real BPO powerhouse. More and more global companies are taking notice.

Whether you’re a startup needing some extra hands or a bigger company looking to lighten the load, Colombia has partners who get it. We’ve put together a list of the top BPO companies there - no fancy talk - just the ones that are really helping businesses get ahead.

1. NeoWork

We help companies grow fast without dropping the ball on quality. Whether you’re in tech, healthcare, logistics, media, or e-commerce, we’ve got your back. Our work stretches across different regions - including Colombia - where we help businesses build offshore teams that fit right in with their in-house crew. Need just one skilled assistant or an entire customer service team? No problem. We’re flexible like that.

Basically, we take care of the day-to-day stuff companies don’t always have time for. From virtual assistance and customer support to more technical gigs like AI training and software development, we bring in folks who are trained, supported, and ready to jump in. We handle hiring, training, and making sure performance stays on point - while you focus on the bigger strategy. It’s simple, and honestly, it works.

Key Highlights:

• Operations based in Colombia with a global talent network
• Scalable models that support both startups and larger companies
• Focused hiring process with a high candidate screening rate
• Strong client retention and low team turnover
• Teams experienced in using common business tools like Slack, Zendesk, HubSpot, and more

Services:

• Customer experience and support operations
• Virtual assistants for admin, finance, and content tasks
• IT and software development staffing
• AI model training, data labeling, and feedback processes
• Creative services including design, animation, and virtual production
• MVP support for manual workflows awaiting automation

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Solvo

Solvo helps companies by connecting them with remote pros all across Latin America - including Colombia. Instead of just outsourcing random tasks here and there, they build full-time teams that fit right into your existing setup without making things complicated. They handle recruiting, training, and getting everyone ready to roll. The whole system is solid but flexible, so you can easily scale up or down as you need.

On top of that, Solvo offers tools that automate the boring, repetitive stuff - think data entry, appointment scheduling, or payment processing - so your team can focus on what really matters. They work with a bunch of industries, covering everything from back-office support to IT, sales, legal, and more. The best part? Their approach keeps things simple, giving you the people and tech you need without locking you into any long contracts. It’s all about making your business run smoother without the headaches.

Key Highlights:

• Nearshore staffing with operations covering Colombia
• Combines talent sourcing with automation tools
• Teams hired, onboarded, and trained through Solvo
• Focused on full-time remote support, not task-based outsourcing
• No long-term contracts or rigid pricing structures

Services:

• Remote talent recruitment and onboarding
• Administrative and back-office support
• Customer service and collections
• Healthcare recruiting and logistics staffing
• Legal and IT staffing
• AI-powered tools for scheduling, payments, and data entry

Contact Information:

• Website: solvoglobal.com
• E-mail: sales@solvoglobal.com
• Facebook: www.facebook.com/hiresolvohr
• Twitter: x.com/globalsolvo
• LinkedIn: www.linkedin.com/company/solvo-global
• Instagram: www.instagram.com/solvo_global
• Address: 1475 S. Price Rd., Chandler, AZ 85286
• Phone: +1 (833) 413-1546

3. Emapta

Emapta’s been making waves in Colombia as part of a bigger plan to help companies build remote teams without losing their grip on things. What’s really nice about them is how transparent they are - you get to choose your own tools, systems, and workflows. No one-size-fits-all stuff here. Instead, they work with you to put together teams that actually fit your company’s culture and the way you like to do things. It’s perfect if you need specialists but don’t want to juggle a bunch of different vendors.

They tap into bilingual talent from places like Bogotá and Medellín, covering all sorts of fields - IT, finance, marketing, customer service, you name it. And since the time zones line up well with North America, working together feels a lot smoother. Plus, they’re upfront with pricing - no hidden fees sneaking around - and they handle training and keeping the team engaged so you get folks who stick around for the long run, not just a quick fix.

Key Highlights:

• Nearshore outsourcing model with Colombian operations
• Clients retain full control over team setup and systems
• Transparent pricing with no hidden markups
• Offices in Bogotá and access to national talent network
• High focus on staff training and long-term retention

Services:

• Customer service and tech support
• Data entry and virtual assistant roles
• IT help desk and software development
• Digital marketing and content writing
• Financial analysis and accounting support
• Graphic design and social media management

Contact Information:

• Website: emapta.com
• E-mail: info@emapta.com
• Phone: +57 601 786 8748

4. Origen BPO

Origen BPO is based in Medellín, Colombia, and they help out businesses across all kinds of industries by handling the day-to-day stuff companies usually like to outsource. Think customer service, collections, setting appointments, and IT support - the kind of tasks that keep things running smoothly but don’t always need your core team’s attention. They keep things simple and don’t overcomplicate how they deliver, which is great if you want reliable back-office help without all the extra hassle.

They work with clients from finance, healthcare, automotive, and more - especially where you need multilingual support or have a lot of tasks to juggle. Whether it’s answering customer questions, verifying insurance details, or sorting out help desk tickets, Origen takes care of those routine jobs so your main teams can focus on the bigger, more important projects. They’re a solid part of Colombia’s growing outsourcing scene, where businesses love the combo of good talent and cost savings.

Key Highlights:

• Based in Medellín with local and international communication channels
• Supports both English and Spanish-speaking clients
• Handles back-office and front-line tasks
• Covers multiple industries including finance, healthcare, and automotive
• Offers support across different communication platforms

Services:

• Collections for credit cards, mortgages, and bail bonds
• Multichannel customer service (phone, chat, email)
• Appointment setting and insurance verification
• IT help desk and product support (tier 1 to tier 3)

Contact Information:

• Website: www.origenbpo.com
• E-mail: contact@origenbpo.com
• Address: Carrera 43A # 1A Sur - 50 Edificio Cross Business Center Medellín - Colombia
• Phone: +57 (4) 590 6006

5. CloudTask

CloudTask is kind of like a marketplace for B2B outsourcing, and they’re active in Colombia too. Instead of being your typical outsourcing company, they connect businesses with carefully vetted pros, agencies, and software tools - mostly in sales, customer success, support, and marketing. The cool part is that their system makes it way easier to build flexible teams or tap into specialized help without the usual headaches of long onboarding.

In Colombia, CloudTask helps foreign companies find local talent for roles like sales development reps, appointment setters, customer service folks, and virtual assistants. They don’t actually do the work themselves but act more like a matchmaker, hooking you up with the right people. With transparent pricing and straightforward hiring options, it’s a neat way to scale your team without locking yourself into anything too rigid.

Key Highlights:

• Operates as a platform connecting clients with Colombian talent
• Covers staffing for sales, customer support, marketing, and operations
• Offers both individual freelancers and agency services
• Features transparent hiring through verified professional profiles
• Focuses on flexible staffing for growth-oriented companies

Services:

• Appointment setting and outbound sales
• Customer support and service reps
• Sales development and client onboarding
• Lead generation and list building
• Admin and virtual assistant staffing
• RevOps and marketing consulting through agencies

Contact Information:

• Website: shop.cloudtask.com

6. Contact Box BPO

Contact Box BPO is based in Medellín, Colombia, and they focus on outsourcing services around contact centers and digital marketing. What stands out about them is how they really tailor their approach to what each client needs, working hand-in-hand to boost customer experience and engagement. They use a mix of creative and tech tools to make communication smoother - whether that’s through telemarketing, setting appointments, or virtual assistant support.

Their team is all about being flexible, making sure the service fits the client’s goals instead of pushing a one-size-fits-all deal. Even though they’re rooted in contact center work, they also bring in digital marketing stuff like web design and educational campaigns, blending old-school and new-school tactics to help businesses grow. Plus, they’re up and running 24/7, handling everything from customer interactions to back-office tasks.

Key Highlights:

• Based in Medellín with 24/7 availability
• Focus on contact center and digital marketing integration
• Customized strategies tailored to client requirements
• Emphasis on creativity, innovation, and technology
• Flexible outsourcing and externalization models

Services:

• Inbound and outbound telemarketing
• Appointment setting and commercial call services
• Virtual assistant support
• Educational marketing initiatives
• Digital marketing and web design
• Customer service and contact center operations

Contact Information:

• Website: www.contactboxbpo.com
• Facebook: www.es-la.facebook.com/contactboxbpo
• LinkedIn: co.linkedin.com/company/contact-box-bpo
• Instagram: www.instagram.com/contactboxbpo
• Address: C. 50 #51-24, La Candelaria, Medellín, La Candelaria, Medellín, Antioquia, Colombia
• Phone: +57 314 7348181

7. ContactPoint360

ContactPoint360 provides business process outsourcing with a focus on customer experience (CX) management, supporting operations across various industries. Their services are designed to help companies handle customer interactions efficiently through multiple channels, including phone, email, and chat. They emphasize a tailored approach, adapting solutions to fit specific client needs and enhance overall service quality.

Operating globally, ContactPoint360 combines technology with human expertise to streamline processes like customer support, sales, and technical assistance. Their teams work to maintain consistent communication and problem resolution, balancing automation with personalized service. The company is structured to offer scalable solutions that can adjust as businesses evolve, maintaining responsiveness to changing customer demands.

Key Highlights:

• Focus on multi-channel customer experience management
• Customizable outsourcing solutions based on client requirements
• Global presence with scalable service delivery
• Integration of technology and human support
• Emphasis on efficient communication and issue resolution

Services:

• Customer service and support via phone, email, and chat
• Sales support and lead generation
• Technical support and troubleshooting
• Back-office processing and data management
• Workforce management and consulting

Contact Information:

• Website: contactpoint360.com
• E-mail: sales@contactpoint360.com
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia

8. Outsourced

Outsourced helps companies build remote offshore teams, including in Colombia, focusing on connecting businesses with skilled professionals who work as extensions of their local operations. Their approach emphasizes flexibility and transparency, allowing clients to choose their team members and maintain daily oversight just like they would with in-house staff. By leveraging an AI-enhanced recruitment process, they aim to match businesses with some of the top available talent across multiple countries, including Colombia.

In Colombia, Outsourced highlights the country’s strategic time zone alignment with North America, a well-educated workforce, and multilingual abilities. They support scaling operations by providing a dedicated offshore staff that integrates with local teams while maintaining efficient communication. The company also offers ongoing support to ensure smooth team management and operational continuity, helping clients adapt quickly to changing business needs.

Key Highlights:

• AI-driven recruitment for targeted talent matching
• Focus on building dedicated remote teams
• Support for seamless integration with local operations
• Emphasis on transparency and client control
• Access to a multilingual and educated Colombian workforce

Services:

• Offshore staffing and team building
• Recruitment and talent retention
• Daily team management and reporting
• Multilingual customer support and back-office roles
• Ongoing operational support and consultation

Contact Information:

• Website: outsourced.co
• E-mail: contact@outsourced.co
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: www.ph.linkedin.com/company/outsourcedglobal
• Address: Calle 7D #43A-40. Medellín, Antioquia 050022, Colombia
• Phone: +61 2 8103 3124

9. Profitline

Profitline focuses on supporting companies by providing outsourcing services in technology, finance, and commercial operations. Their approach centers on helping businesses scale efficiently through staff augmentation and back-office management. By offering solutions such as software development and logistics management, they aim to streamline operations while maintaining cost-effectiveness. Their team works closely with clients to ensure processes run smoothly across various sectors including pharmaceuticals and consumer goods.

They emphasize nearshoring to Latin America, highlighting the benefits of time zone alignment and cultural fit for teams based in Colombia. Profitline’s model integrates skilled professionals with structured workflows and technology, seeking to improve client efficiency without compromising quality. This combination helps clients reduce costs while maintaining strong collaboration and reliable service delivery.

Key Highlights:

• Focus on nearshore operations in Latin America
• Staff augmentation in technology and finance
• Emphasis on time zone alignment for smoother communication
• High employee retention promoting consistent team performance
• Experience with complex backend processes across industries

Services:

• Software development and engineering support
• Fleet and logistics management
• Sales team outsourcing and customer acquisition
• Back-office process management
• Administrative and commercial support

Contact Information:

• Website: www.profitline.co
• E-mail: info@profitline.com.co
• Facebook: www.facebook.com/ProfitlineBPO
• Twitter: x.com/ProfitlineBPO
• LinkedIn: www.linkedin.com/company/profitline-bpo
• Instagram: www.instagram.com/profitlinebpo
• Address: Carrera 13A No 90-18 Piso 5, Bogotá, Colombia

10. QUANTICA BPO

QUANTICA BPO approaches outsourcing as more than just a service provider—they see themselves as an extended family working together to support their clients and each other. They emphasize building close, long-term relationships with their clients, focusing on quality and a personalized experience rather than growing rapidly or serving large volumes. Their experience with diverse cultures shapes their approach, helping them maintain high standards in productivity, safety, and customer experience.

The company places a strong emphasis on customer experience, seeing it as central to their work and values. This focus helps them deliver efficient and cost-competitive solutions while ensuring the right resources are allocated to client needs. Their team culture and commitment to excellence appear designed to foster trust and keep interactions meaningful, which can be a different approach compared to some larger, more transactional BPO providers.

Key Highlights:

• Focus on quality and personalized client relationships
• Experience working across multiple cultures
• Commitment to customer experience as a core value
• Emphasis on long-term partnerships over rapid expansion
• Team-oriented company culture

Services:

• Contact center and customer service
• Multichannel communication support
• Tailored outsourcing solutions
• Client-specific resource allocation
• Support for diverse industries and client needs

Contact Information:

• Website: quanticabpo.com
• Facebook: www.facebook.com/quanticabpo
• LinkedIn: www.linkedin.com/company/quantica-bpo
• Instagram: www.instagram.com/quantica_bpo
• Address: Calle 47 # 44 - 58, Barranquilla,Colombia
• Phone: (57)5 3851110

11. TDCX

TDCX operates with a focus on combining human expertise and advanced technologies to support large-scale business operations. They work across multiple industries, helping clients manage talent acquisition, customer experience, and operational processes with an emphasis on efficiency and agility. Their approach integrates data-driven methods and AI tools to improve performance and adapt to rapidly changing market demands.

They also place attention on emerging technologies like generative AI, leveraging these capabilities for tasks such as data labeling and customer journey optimization. This blend of human skill and technology aims to help clients keep pace with innovation while maintaining high service standards. Their work often involves complex operational environments, which they manage by applying strategic insights and industry practices to optimize outcomes.

Key Highlights:

• Use of AI and data-driven operational strategies
• Support for large-scale talent acquisition and management
• Experience across diverse industries
• Focus on agile, scalable business operations
• Integration of technology with human expertise

Services:

• Customer experience management
• Sales enablement and lead generation
• Data labeling and AI annotation
• Talent recruitment and workforce management
• Trust and safety operations

Contact Information:

• Website: www.tdcx.com
• E-mail: colombia@tdcx.com
• Facebook: www.facebook.com/tdcxgroup
• Twitter: x.com/tdcxgroup
• LinkedIn: www.linkedin.com/company/tdcxgroup
• Instagram: www.instagram.com/tdcxgroup
• Address: Calle 26 # 92-32 (Gold 9- Piso 4) Centro Empresarial Connecta Bogotá, Colombia
• Phone: +57 601 743 3303

12. Booth and Partners

Booth and Partners focuses on building remote teams primarily from Colombia and the Philippines, emphasizing the human side of outsourcing. They work on assembling teams tailored to the specific needs of their clients, aiming to create adaptable groups that can handle changing demands. Their approach revolves around long-term partnerships and fostering a collaborative culture to support workforce growth and development.

Besides providing talent solutions, they also offer workspace options and managed services to support remote teams. Their commitment to continuous learning and sustainability suggests they view outsourcing not just as a cost-saving tactic but as a way to build resilient and engaged teams. This human-centered mindset shapes how they operate in the business process outsourcing space.

Key Highlights:

• Builds remote teams from Colombia and the Philippines
• Focus on long-term partnerships and team adaptability
• Emphasizes workforce growth and continuous learning
• Offers workspace and managed service options
• Incorporates sustainability and community building

Services:

• Talent sourcing and team building
• Managed outsourcing solutions
• Training and quality assurance programs
• Remote workspace solutions (private offices, coworking)
• Workforce development and support

Contact Information:

• Website: boothandpartners.com
• Facebook: www.facebook.com/boothandpartners
• LinkedIn: www.linkedin.com/company/booth-&-partners
• Instagram: www.instagram.com/boothandpartners
• Address: Carrera 16 # 97-46. Piso 7, Bogotá, Colombia

13. Callzilla

Callzilla focuses on contact center outsourcing with a blend of live agents, automation, and AI technologies. They provide a range of solutions designed to improve customer experience across multiple channels like phone, email, and chat. Their approach includes integrating technology tools alongside human support to create more efficient customer interactions and streamline feedback collection.

With operations in Colombia and other locations, they emphasize compliance with data privacy standards and industry certifications. The company seems to balance technology and human elements to support clients’ customer-facing operations, keeping an eye on real-time insights and performance through dashboards and analytics tools.

Key Highlights:

• Combines live agents with automation and AI
• Multichannel support including phone, email, and chat
• Strong focus on compliance with data security and privacy standards
• Uses analytics for real-time performance tracking
• Operates in Colombia and other regions

Services:

• Customer service and inbound sales support
• Conversational AI (chatbots and voicebots)
• Automated customer feedback and callback services
• Speech and conversational analytics
• Real-time client dashboards for interaction monitoring

Contact Information:

• Website: www.callzilla.cx
• E-mail: info@callzilla.cx
• Facebook: www.facebook.com/CallZilla
• Twitter: x.com/Callzilla
• LinkedIn: www.linkedin.com/company/callzilla
• Instagram: www.instagram.com/callzilla
• Address: Cra 19 #8218, Bogotá, Colombia
• Phone: (855) 255-9552

Conclusion

Wrapping up, Colombia’s BPO landscape offers a diverse range of companies, each bringing different strengths to the table. Whether it’s a blend of technology and human touch, a focus on customer experience, or tailored solutions for specific industries, there’s no shortage of options for businesses looking to outsource. What stands out is how these firms balance efficiency with adaptability, making it easier to meet shifting demands without losing sight of quality.

At the end of the day, the best fit depends a lot on what a company really needs - the kind of partnership, the scale, or the specialized skills. But across the board, there’s a clear effort to build teams and solutions that work in sync with clients rather than just ticking boxes. That’s what makes the Colombian BPO scene interesting: it’s not just about outsourcing, but about building something that can grow and evolve alongside a business.