India has been at the center of the global outsourcing conversation for years, and not by accident. What started as basic call center support has grown into a massive ecosystem covering finance, healthcare, IT support, analytics, customer experience, and more. Today’s business process outsourcing companies in India work as long-term operational partners rather than just low-cost vendors. They help businesses streamline daily operations, stay flexible during growth, and focus internal teams on what actually moves the needle.

1. NeoWork

At NeoWork, we operate as a global staffing and operations partner, supporting businesses that work with talent based in India and other regions through fully remote delivery. We help companies build and scale teams across customer support, back-office operations, technical roles, and creative services, all managed online. Our work aligns closely with business process outsourcing, particularly in areas such as customer experience, virtual assistance, and day-to-day operational support that can be handled efficiently from India’s skilled talent pool.

We support both individual specialists who integrate directly into client teams and managed groups that take responsibility for defined business functions. Some organizations begin with a small remote team in India, while others rely on us to run entire operational units. Our model is designed for flexibility, allowing teams to adjust in size or scope as needs change. Through this approach, we deliver outsourced services similar to traditional BPO models, while maintaining close collaboration and real-time communication with clients across borders.

Key Highlights:

• Provide dedicated team members assigned to single clients
• Support both individual roles and full operational teams
• Combine staffing with process management and reporting
• Work across customer service, admin, technical, and creative functions
• Scale teams gradually based on business demand

Services:

• Customer experience and support operations
• Virtual assistants and administrative services
• IT and development staffing
• AI training and workflow support
• Managed operational teams
• Creative and design services

Contact Information:

• Website: www.neowork.com 
• Facebook: www.facebook.com/neoworkteam 
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. Genpact

Genpact operates as a business process outsourcing company with roots in India and a focus on managing and improving core business operations for large organizations. Its work sits at the intersection of process management, technology, and analytics, supporting companies that want more structure and visibility in complex workflows. Instead of focusing on a single function, Genpact covers a wide range of operational areas where consistency, risk control, and process clarity matter.

In the context of business process outsourcing in India, Genpact is often involved in long-term operational partnerships rather than short, task-based outsourcing. The company supports ongoing finance, risk, supply chain, and data-related processes, often integrating automation and analytics into day-to-day operations. This approach reflects how Indian BPO firms have moved beyond basic back-office work into more integrated operational roles.

Key Highlights:

• Focus on process-driven outsourcing across multiple business functions
• Strong presence in finance, risk, and supply chain operations
• Use of automation, data analysis, and AI within operational workflows
• Works with established enterprises across regulated industries

Services:

• Finance and accounting operations
• Risk and compliance process management
• Supply chain management support
• Data and analytics services
• Artificial intelligence-enabled process automation
• Technology and insurance core operations support

Contact Information:

• Website: www.genpact.com
• Phone: +91 80 39467601
• Address: Tower 5A, 1st Floor, Pritech Park SEZ, Bellandure Village, Outer Ring Road, Varthur, Bangalore - 560037, Karnataka
• LinkedIn: www.linkedin.com/company/genpact
• Facebook: www.facebook.com/ProudToBeGenpact
• Twitter: x.com/genpact

3. Infosys BPM

Infosys BPM operates as the business process outsourcing arm of Infosys, with strong delivery roots in India and a broad international footprint. The company focuses on managing and supporting business processes that sit outside core IT development, covering both front-office and back-office functions. Its work is centered on structured process delivery, combining operational execution with technology, automation, and data-driven methods.

Within the Indian BPO landscape, Infosys BPM is positioned around long-term process ownership rather than isolated tasks. The company supports enterprises across finance, customer service, sourcing, and industry-specific operations, often embedding AI and analytics into routine workflows. This reflects a shift in Indian BPO toward handling more complex, integrated business processes that require consistency, compliance awareness, and ongoing optimization.

Key Highlights:

• Part of the Infosys group with a dedicated focus on business process management
• Delivery model built around standardized and repeatable processes
• Use of automation and AI to support operational efficiency
• Serves multiple industries with both horizontal and vertical BPM services

Services:

• Finance and accounting process outsourcing
• Customer service and experience management
• Procurement and sourcing operations
• Human resources process support
• Industry-specific BPM services
• AI-enabled process automation and analytics

Contact Information:

• Website: www.infosysbpm.com
• Phone: +91 80 2852 2405
• Email: InfosysBPM@infosys.com
• Address: Plot no 26/3, 26/4, 26/6, Electronics City, Hosur Road, Bengaluru​ - 560 100
• LinkedIn: www.linkedin.com/company/infosys-bpm
• Facebook: www.facebook.com/InfosysBPM
• Instagram: www.instagram.com/infosysbpm
• Twitter: x.com/infosysbpm

4. WNS Global Services

WNS operates as a business process outsourcing company with delivery centers in India and a strong focus on managing complex, industry-specific operations. The company works across core business functions where process consistency, regulatory awareness, and operational scale are critical. Its services combine traditional BPM delivery with automation, analytics, and AI, reflecting how Indian BPO firms have evolved alongside enterprise digital transformation.

Within the Indian BPO ecosystem, WNS is commonly involved in ongoing operational support rather than short-term outsourcing engagements. The company works with enterprises in sectors such as banking, insurance, healthcare, logistics, and retail, supporting processes that require both domain understanding and structured execution. This positioning highlights the role of Indian BPO providers in handling mature, data-heavy business processes that sit close to day-to-day decision-making.

Key Highlights:

• India-based delivery model with global client operations
• Strong emphasis on industry-aligned business process management
• Integration of AI and automation into operational workflows
• Experience across regulated and data-intensive industries

Services:

• Finance and accounting process outsourcing
• Insurance and banking operations support
• Customer experience and contact center services
• Supply chain and logistics process management
• Analytics and data-driven process support
• Automation and AI-enabled BPM services

Contact Information:

• Website: www.wns.com
• Phone: +91 22 6826 2100
• Address: Plant No. 10/11, Gate No. 4, Godrej & Boyce Complex, Pirojshanagar, Vikhroli (West), Mumbai - 400 079
• LinkedIn: www.linkedin.com/company/wns-global-services
• Facebook: www.facebook.com/wnsglobalservices
• Instagram: www.instagram.com/wnsvibe
• Twitter: x.com/wnsholdings

5. TP (Teleperformance)

TP operates as a global business process outsourcing company with a strong delivery presence in India, supporting large-scale customer and back-office operations. The company focuses on running and improving business processes that sit close to customer interaction, data handling, and operational support. Its model blends structured process management with technology and AI, while still relying heavily on human-led service delivery.

In the context of business process outsourcing in India, TP is commonly associated with customer experience operations and transaction-heavy services that require scale and consistency. The company supports enterprises across industries such as banking, retail, travel, healthcare, and technology. Its Indian operations reflect the broader BPO shift toward combining automation with people-driven workflows rather than replacing one with the other.

Key Highlights:

• Global BPO provider with delivery centers in India
• Strong focus on customer operations and back-office processes
• Integration of AI and automation into service delivery
• Industry coverage across consumer, financial, and digital services

Services:

• Customer experience and contact center operations
• Back-office process outsourcing
• Digital customer support services
• Trust and safety operations
• Interpretation and translation services
• AI-supported operational workflows

Contact Information:

• Website: www.tp.com
• Phone: +91 22 6677 6000
• Email: connect@teleperformance.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Facebook: www.facebook.com/TeleperformanceGlobal
• Instagram: www.instagram.com/teleperformance_group
• Twitter: x.com/Teleperformance

6. Concentrix India

Concentrix operates as a global business process outsourcing company with delivery operations in India, supporting both customer-facing and internal business processes. The company works across digital operations, contact center services, and technology-enabled process management. Its role in BPO focuses on running high-volume, repeatable workflows while integrating data, automation, and AI where it fits operational needs.

Within the Indian BPO landscape, Concentrix is closely associated with customer experience management and digitally supported operations. The company supports enterprises across industries such as banking, healthcare, retail, technology, and travel. Its Indian delivery centers reflect how modern BPO providers balance people-led service delivery with structured digital tools to manage scale, consistency, and operational complexity.

Key Highlights:

• Global BPO provider with established delivery presence in India
• Strong focus on customer experience and digital operations
• Use of data, analytics, and AI within process workflows
• Industry coverage across consumer, public sector, and enterprise services

Services:

• Customer experience and contact center operations
• Digital operations and back-office process outsourcing
• Data and analytics services
• Enterprise technology support
• Strategy and design for operational processes
• AI-supported contact center and workflow tools

Contact Information:

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/people/Concentrix/100064784884066
• Instagram: www.instagram.com/concentrix
• Twitter: x.com/concentrix

7. EXL Service

EXL operates as a business process outsourcing company with strong delivery operations in India, focused on managing data-intensive and process-heavy business functions. The company works at the intersection of operations, analytics, and domain expertise, supporting enterprises that rely on structured workflows and consistent decision-making. Its role in BPO centers on running and improving ongoing processes rather than one-off projects.

Within the Indian BPO landscape, EXL is closely tied to industries where data accuracy, regulatory awareness, and process discipline are critical. The company supports operational areas across insurance, banking, healthcare, and business services, often embedding analytics and AI into everyday workflows. This reflects how Indian BPO providers have shifted toward handling more complex operational responsibilities that sit close to core business performance.

Key Highlights:

• Business process outsourcing provider with delivery presence in India
• Strong focus on data-led and analytics-driven operations
• Industry-aligned process support for regulated sectors
• Integration of AI into operational workflows

Services:

• Business process outsourcing for insurance and banking
• Healthcare and life sciences operations support
• AI-powered operations and workflow automation
• Data and analytics services
• Finance and business services process management

Contact Information:

• Website: www.exlservice.com
• Phone: +1212 - 277 - 7100
• Address: Tower 2D, Phase-1(SEZ) Embassy Tech Village, Devarabeesanahalli, Outer Ring Road, Bangalore-560 103, Karnataka, India
• LinkedIn: www.linkedin.com/company/exl-service
• Facebook: www.facebook.com/ExlService
• Instagram: www.instagram.com/exl_service
• Twitter: x.com/exl_service

8. Firstsource Solutions

Firstsource operates as a business process outsourcing company with deep delivery roots in India, focused on running and improving customer-facing and operational processes. The company positions itself around domain-focused teams that manage ongoing workflows in industries where process accuracy and response time matter. Its work typically combines human-led operations with digital platforms, analytics, and automation.

Within the Indian BPO ecosystem, Firstsource is often associated with customer experience, collections, and industry-specific process management. The company supports enterprises in sectors such as banking, healthcare, utilities, and media, handling processes that sit close to revenue, compliance, and customer interaction. This reflects a practical BPO model built around repeatable operations rather than short-term transformation projects.

Key Highlights:

• Business process outsourcing provider with strong Indian delivery presence
• Domain-focused operational teams across regulated and consumer-facing sectors
• Use of analytics, automation, and digital platforms in daily workflows
• Emphasis on long-term process ownership

Services:

• Customer experience and contact center operations
• Collections and receivables management
• Digital platforms and process technologies
• Trust and safety operations
• Consulting and process improvement support
• IT and business process services

Contact Information:

• Website: www.firstsource.com
• Address: 9th Floor, Building 4, Candor TechSpace, Sector 48, Gurugram, Haryana - 122018
• LinkedIn: www.linkedin.com/company/firstsource-solutions-limited
• Facebook: www.facebook.com/firstsource
• Instagram: www.instagram.com/firstsourceglobal
• Twitter: x.com/firstsource

9. Wipro BPO

Wipro operates as a global services company with significant business process outsourcing capabilities rooted in India. Alongside IT and consulting work, Wipro supports enterprises by managing structured business processes that require scale, consistency, and ongoing operational control. Its BPO activities focus on integrating process execution with technology, analytics, and automation, rather than treating outsourcing as a standalone function.

Within the Indian BPO landscape, Wipro is commonly involved in finance, supply chain, customer operations, and industry-specific process support. The company works with organizations that need long-term operational partners to handle complex workflows across regions and business units. This reflects a broader model of Indian BPO where process ownership, technology alignment, and continuous improvement are tightly connected.

Key Highlights:

• India-based delivery model with global enterprise clients
• Combination of business process outsourcing and technology services
• Focus on structured, repeatable enterprise operations
• Use of AI and automation within day-to-day processes

Services:

• Finance and accounting process outsourcing
• Customer operations and service management
• Supply chain and procurement process support
• Industry-specific business process services
• Analytics and AI-enabled process automation
• Technology-supported operational management

Contact Information:

• Website: www.wipro.com
• Email: info@wipro.com
• Phone: +91 (80) 61427999
• Address: Doddakannelli, Sarjapur Road, Bengaluru - 560035
• LinkedIn: www.linkedin.com/company/wipro
• Facebook: www.facebook.com/WiproLimited
• Instagram: www.instagram.com/wiprolimited

10. Accenture 

Accenture operates as a global professional services company with large-scale business process outsourcing and managed services delivered from India. Alongside consulting and technology work, Accenture runs day-to-day business operations for enterprises that prefer to outsource complex, high-volume processes. These services are typically embedded into wider operating models rather than treated as isolated support functions.

Within the Indian BPO context, Accenture is closely linked to operations in finance, customer service, supply chain, and risk management. The company supports long-term operational delivery for organizations across multiple industries, combining process execution with technology platforms and automation. This reflects a mature outsourcing model where Indian delivery centers handle continuous business operations tied directly to enterprise performance.

Key Highlights:

• Global services firm with extensive BPO and managed services delivery in India
• Focus on long-term operational ownership rather than task-based outsourcing
• Integration of process management with technology and automation
• Broad industry coverage across regulated and commercial sectors

Services:

• Business process outsourcing and managed operations
• Finance and risk management processes
• Customer service and customer operations
• Supply chain and procurement support
• Data, analytics, and AI-supported operations
• Industry-specific operational services

Contact Information:

• Website: www.accenture.com
• Phone: +919511764415
• Address: West Wing, Venus Stratum, Venus Grounds, Nr. Jhansi Ki Rani, Nehrunagar, Ahmedabad, Gujarat, India, 380015

11. HCL Technologies BPO

HCLTech is a global technology services and business process outsourcing (BPO) provider headquartered in India. The company combines IT services, engineering, and business process operations to help enterprises optimize workflows, improve customer experience, and accelerate digital transformation. HCLTech operates large-scale delivery centers in India, supporting clients with AI-driven operations, automation, and data-enabled process management.

HCLTech’s BPO offerings focus on end-to-end process ownership rather than isolated task outsourcing. They integrate technology, analytics, and AI solutions (such as AI Force) into business operations to improve efficiency, reduce costs, and scale globally. The firm serves multiple industries, including banking, financial services, healthcare, manufacturing, telecom, and energy.

Key Highlights:

• Global delivery from India with extensive BPO and technology integration
• Combines AI, automation, and process management in operations
• Strong presence in sectors like BFSI, healthcare, telecom, and manufacturing
• Focus on digital transformation and AI-enabled efficiency

Services:

• Business Process Operations
• AI and Generative AI solutions (AI Force, AI Labs, Kinetic AI)
• Cloud and IT operations
• Digital workplace services
• Engineering and R&D services
• Supply chain and network services

Contact Information:

• Website: www.hcltech.com
• Address: Technology Hub, SEZ, Plot No. 3A, Sector 126 | Noida - 201304, India
• LinkedIn: www.linkedin.com/company/hcltech
• Facebook: www.facebook.com/HCLTechOfficial
• Instagram: www.instagram.com/hcltech
• Twitter: x.com/hcltech

12. Sutherland Global Services

Sutherland Global focuses on providing technology-enabled business process outsourcing and digital transformation services. The company works with a variety of enterprises to improve operational efficiency, integrate automation, and apply AI and analytics to routine workflows. Their approach combines digital engineering, process optimization, and technology platforms to support scalable operations without depending solely on manual processes.

Sutherland Global also develops and maintains a range of proprietary products and AI-based tools that are applied across industries to streamline business processes and support decision-making. Their offerings are delivered through a service model designed to be flexible, allowing clients to adopt solutions gradually while improving performance and reducing complexity in their operations.

Key Highlights:

• Uses AI, automation, cloud engineering, and advanced analytics in operations
• Provides solutions through a service-based delivery model
• Focus on engineering digital outcomes for diverse industries
• Holds multiple patents for AI and technology innovations
• Works with enterprises to optimize processes and enhance efficiency

Services:

• Artificial Intelligence - applying AI to automate and support business tasks
• Automation - designing smarter processes using hyperautomation
• Cloud Engineering - enabling cloud adoption and integration of data
• Advanced Analytics - turning data into actionable insights
• Digital CX - enhancing customer and employee experience
• Digital Operations - rethinking business workflows for efficiency and agility

Contact Information:

• Website: www.sutherlandglobal.com
• Phone: +91-44-7101-7886
• Address: Milestone Buildcon Pvt Ltd Office Block No. 1, 9th Floor Bharatiya Centre of Information Technology (BCIT) Bharatiya City, Thanisandra Main Road Bangalore, 560064
• LinkedIn: www.linkedin.com/company/sutherland-global
• Facebook: www.facebook.com/SutherlandGlobal
• Twitter: x.com/SutherlandCorp

13. iEnergizer

iEnergizer focuses on delivering business process outsourcing services that combine technology and process expertise to support enterprise operations. The company works with clients across multiple industries to manage customer interactions, optimize workflows, and implement automation and AI-driven solutions. Its approach emphasizes operational consistency, scalable processes, and the use of advanced analytics to inform business decisions.

The company also invests in digital tools such as conversational IVR, AI chatbots, and immersive AR/VR experiences to enhance client services. iEnergizer operates across multiple locations globally, providing flexible work-from-anywhere solutions while maintaining focus on efficiency and client satisfaction. Their model blends human expertise with technology to manage high-volume interactions and complex workflows.

Key Highlights:

• Operates globally with multiple service locations
• Focus on omni-channel customer experience management
• Uses AI, analytics, and automation in operational processes
• Supports secure work-from-anywhere solutions
• Offers immersive digital experiences through AR/VR/ML

Services:

• Omni-channel Customer Experience
• AI-driven Analytics
• Conversational IVR and AI Chatbots
• Immersive Experience (AR/VR/ML)
• Secure Work-From-Anywhere Solutions

Contact Information:

• Website: www.ienergizer.com
• Phone: +91 85888 94888
• Email: info@iEnergizer.com
• Address: A-37, Sector 60, Noida 201 301, UP, India
• LinkedIn: www.linkedin.com/company/ienergizer
• Facebook: www.facebook.com/ienergizerofficials
• Twitter: x.com/ienergizerindia

14. Startek

Startek provides business process outsourcing services with a focus on customer experience management across industries. The company supports both voice and non-voice operations, helping enterprises manage multilingual customer interactions and complex workflows. Startek integrates AI-driven solutions such as generative AI, agent assist tools, and predictive analytics into its operations to support real-time decision-making and improve service efficiency. Their model emphasizes combining technology with human oversight to manage large-scale customer support and operational tasks.

Startek also leverages omnichannel platforms to unify communication across different channels, ensuring that interactions are seamless and consistent. Their services include solutions for workforce intelligence, fraud detection, content moderation, and automation to optimize operational efficiency and support business process continuity. By providing modular AI-powered offerings, Startek enables businesses to scale customer engagement and operational services according to changing demands.

Key Highlights:

• Global delivery across multiple countries with local support
• Supports multilingual interactions using AI and real-time translation
• Focus on combining human expertise with AI-driven solutions
• Implements predictive analytics for improved operational decisions
• Provides secure and scalable contact center operations

Services:

• Omnichannel Contact Center Solutions
• Intelligent Automation and Self-Service
• Sales Growth and Retention Services
• Customer Service Outsourcing
• CX Analytics and Consulting
• Trust, Safety, and Content Moderation
• Accent and Language Adaptation AI
• Generative and Agentic AI for Customer Service
• Workforce Intelligence AI
• Predictive Journey Analytics
• Fraud Detection and Risk Management AI
• Conversational AI and Voicebots
• Agent Assist and Co-Pilot

Contact Information:

• Website: www.startek.com
• Email: connect@startek.com
• Address: 4610 South Ulster Street Suite 150 Denver, CO 80237
• Twitter: ​​x.com/STARTEKGlobal
• LinkedIn: www.linkedin.com/company/startek

Conclusion

In India, the BPO landscape continues to evolve, shaped by advances in technology and changing business needs. Companies in this sector are not just handling calls or processing transactions anymore-they’re integrating AI, analytics, and automation into their operations, helping businesses run more efficiently and stay responsive to their customers. Each provider brings a slightly different approach, whether it’s staffing flexibility, technical expertise, or specialized industry knowledge, which makes the market diverse and dynamic.

For organizations looking to partner with a BPO in India, it’s clear that success often comes from finding a provider that aligns with their operational style and growth goals. The companies we’ve explored demonstrate a mix of human talent and technological tools that can support everything from customer experience to data-driven decision-making. At the end of the day, the value lies in collaboration-choosing a partner that can adapt, scale, and evolve alongside your business rather than just deliver a service. The BPO sector in India is busy, fast-moving, and full of potential, offering options for nearly every operational need.