Let’s be real - outsourcing isn’t just some budget-saving move anymore. These days, it’s about finding people who feel like a natural extension of your team, not just names on a spreadsheet. And Colombia? It’s kind of become a hidden gem for that. The talent pool is solid, the time zone’s convenient for North America, and there’s this gritty, can-do vibe that makes working with teams there feel refreshingly down-to-earth. Whether you need help with customer support, virtual assistants, or a whole back office setup, these BPO partners in Colombia aren’t just here to help you grow - they’re here to grow with you.

1. NeoWork

At NeoWork, we’re all about helping businesses grow without piling on extra complexity. We build remote teams that actually fit - no cookie-cutter setups here. Some clients just need a solid virtual assistant, others want full-on back-office support. We’re cool with both. It really depends on what you need, and we adjust from there.

While we’re not based in Colombia, we definitely tap into the talent there when it makes sense - especially for roles that need Spanish, real-time collaboration, or just that overlap with North American time zones. Colombia’s workforce is sharp, reliable, and easy to work with, which is why we keep going back. From tech to e-commerce to healthcare, we’ve got teams helping out with everything from customer service to QA, always working inside your systems - not outside of them. You stay in the driver’s seat; we just help keep things running smoothly.

Key Highlights:

• Hire talent from Colombia depending on client needs
• Support U.S.-based operations with nearshore staffing
• Combine staffing with operations management
• Use a flexible approach that adjusts to team size
• Work with clients in multiple sectors, including healthcare and tech

Services:

• Customer support and helpdesk
• Virtual assistants and admin support
• IT and software development staffing
• Data labeling and AI model training
• Graphic design and creative services
• Manual process coverage for short-term needs

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. GROUPCOS

GroupCOS is a Colombia-based BPO company that really knows how to blend people and tech in a way that actually works. They’ve got teams spread out across multiple locations in the country, plus a pretty big setup of workstations - so they’re equipped to handle all kinds of operations, from customer support to more complex business tasks. What makes them stand out is their focus on creating flexible solutions that actually move the needle for their clients, not just check boxes.

They work with companies across a bunch of different industries, and they don’t do one-size-fits-all. Everything’s tailored - from the services they offer to how closely they align with each partner’s goals. Even though they lean into automation and tech (which is smart), they never lose sight of the human side. It’s not just about efficiency - it’s about delivering a personal touch that still feels.

Key Highlights:

• Based in Colombia with multiple operational sites
• Focus on combining technology with qualified human talent
• Offers service customization for different market needs
• Serves various industries with a flexible approach

Services:

• Contact Center operations
• Business Process Outsourcing
• Industry-specific outsourcing solutions
• Customized service implementations
• Technological support integrated with human-led service delivery

Contact Information:

• Website: groupcosbpo.com
• E-mail: info@groupcos.com.co
• Facebook: www.facebook.com/Groupcos
• LinkedIn: www.linkedin.com/company/colombianoutsourcingcos
• Instagram: www.instagram.com/groupcos
• Address: 6 sites Calle 67 # 7-35, Bogota, Colombia
• Phone: +57 3232540645

3. BPO Global Services

BPO Global Services (BPOGS), based in Medellín, operates as a business process outsourcing provider focused on delivering customer service and operational support across a variety of sectors. They take on a range of outsourced roles, helping companies manage customer interactions, back-office processes, and digital operations. Their model includes working with industries such as healthcare, e-commerce, logistics, telecom, government, and tourism. The company is structured to support both traditional contact center setups and more specialized knowledge-based processes.

They also provide IT outsourcing solutions, including cybersecurity support and web-based services. Their approach enables clients to tap into a Colombian talent pool while maintaining operational control and continuity. By blending contact center operations with knowledge and IT outsourcing, BPOGS supports companies in areas that require both efficiency and industry-specific knowledge. Their structure and service offering suggest a business model that adapts to multiple client needs rather than sticking to a one-size-fits-all approach.

Key Highlights:

• Based in Medellín with a focus on Latin American BPO market
• Operates across industries like health, logistics, telecom, and finance
• Offers nearshore services aligned with U.S. time zones
• Combines contact center support with IT and knowledge outsourcing

Services:

• Contact center operations
• IT outsourcing (ITO)
• Knowledge process outsourcing (KPO)
• Specialized industry support (healthcare, e-commerce, logistics, etc.)
• Cybersecurity services
• Web support solutions

Contact Information:

• Website: www.bpogs.com
• E-mail: info@bpogs.com
• Facebook: www.facebook.com/bpoglobalservices
• LinkedIn: www.linkedin.com/company/bpoglobalservices-sas
• Instagram: www.instagram.com/bpoglobalservices
• Address: Carrera 48 a 15 sur 84, Aguacatala, Medellín, Colombia
• Phone: +57 310 270 8477

4. Origen BPO

Origen BPO operates out of Medellín, offering a range of offshore outsourcing services primarily to companies in the United States. Their focus lies in back office support, customer service, collections, and staffing solutions. They handle processes such as help desk support, appointment scheduling, and CRM management while aligning closely with client systems and quality standards. Their model allows businesses to maintain control over operations while delegating execution to bilingual teams in Colombia.

What stands out in their setup is the way they structure their services to fit directly into a client’s workflow. They support flexible arrangements, using either the client’s tools or their own. With leadership present both in Colombia and in the U.S., they aim to bridge any communication or process gaps that may arise. Their offerings are structured in a way that provides operational support without adding layers of complexity, especially for businesses that want staff without full outsourcing.

Key Highlights:

• Located in Medellín, with operations management connected to the U.S.
• Provides bilingual support across customer service and back office
• Offers flexible use of either client or internal systems
• Works across industries including finance, healthcare, software, and e-commerce

Services:

• Customer service (inbound and outbound)
• Collections for bail bonds, credit cards, mortgages, and more
• Appointment setting and verification for medical and service sectors
• Help desk and technical support (Tier 1 to Tier 3)
• Back office tasks such as data entry and CRM management
• Staffing and recruiting services
• Sales and telemarketing support
• QA, training, and reporting tailored to client requirements

Contact Information:

• Website: www.origenbpo.com
• E-mail: contact@origenbpo.com
• Address: Carrera 43A # 1A Sur - 50 Edificio Cross Business Center Medellín - Colombia
• Phone: +57 (4) 590 6006

5. Atlantic Quantum Innovations

Atlantic Quantum Innovations blends human insight with artificial intelligence to support business process outsourcing in Colombia. They focus on integrating technology with personalized service to enhance customer experience and operational efficiency. Their approach combines data analysis, AI-driven automation, and a human touch to adapt to different industry needs, including telecommunications and healthcare. This mix allows them to respond to growing demands and complex service environments while keeping the user interaction natural and meaningful.

Their work involves leveraging advanced algorithms and actionable data to inform decisions and improve service quality. They emphasize the importance of empathy in customer interactions and tailor their solutions to the specific challenges their clients face. The company holds international certifications reflecting their commitment to quality management and operational standards. They position themselves as partners in transformation rather than just service providers, helping businesses navigate the shift toward automation without losing sight of the human element.

Key Highlights:

• Combines AI technology with human-centered service
• Applies data-driven insights to improve operations
• Experience across multiple industries, including health and telecom
• Holds international quality and management certifications

Services:

• Customer experience management
• AI-powered process automation
• Data analysis and actionable insights
• Specialized support for telecom and healthcare sectors
• Digital channel management and optimization

Contact Information:

• Website: atlanticqi.com
• Facebook: www.facebook.com/atlanticqi%20
• Twitter: x.com/AtlanticQI
• LinkedIn: www.linkedin.com/company/atlantic-qi
• Instagram: www.instagram.com/atlantic_qi

6. Image Quality Outsourcing (IQ Outsourcing)

IQ Outsourcing has been involved in business process outsourcing and BPaaS for over 20 years, focusing on simplifying complex transactional information processes. They approach their work by providing tailored solutions that ensure secure and effective management of different types of operations. Their experience spans a variety of sectors, including financial services, government, health, and contact centers, reflecting a broad understanding of the specific demands in each area.

Their services also extend to digital transformation efforts, helping organizations modernize their processes to be more efficient and adaptable. IQ Outsourcing values a hands-on approach to managing operations with a focus on security and accuracy. Their long-standing presence in the Colombian BPO market highlights their role in supporting companies that need reliable processing of information and customer interaction management.

Key Highlights:

• More than two decades in BPO and BPaaS
• Experience across multiple industries including finance, health, and government
• Focus on secure and efficient transaction processing
• Emphasis on simplifying complex workflows

Services:

• Document management
• Contact center solutions
• Healthcare services support
• Financial services processing
• Digital transformation assistance

Contact Information:

• Website: www.iqoutsourcing.com
• E-mail: contacto@iq-online.com
• Facebook: www.facebook.com/iQOutsourcing
• LinkedIn: www.linkedin.com/company/iq-outsourcing
• Address: Calle 28 # 13-22 | Bogotá | Colombia
• Phone: (60 1) 307 3061

7. Booth and Partners

Booth and Partners focuses on building offshore teams primarily in Colombia and the Philippines, aiming to connect companies with talent that fits their specific needs. They work on creating flexible, skilled groups that can adapt quickly to changing business demands. Their approach is centered around understanding the unique challenges their clients face and assembling teams to meet those challenges, rather than just providing a standard outsourcing service.

The company emphasizes workforce development through continuous learning and fostering growth, aiming to create an environment where individuals and teams can perform well. They offer a range of solutions that support client goals in areas such as talent acquisition, managed services, and workspace solutions. Their work includes supporting organizations in scaling operations with tailored strategies focused on the people aspect of business.

Key Highlights:

• Builds offshore teams mainly in Colombia and the Philippines
• Focus on adapting to clients’ changing needs
• Supports workforce growth through training and development
• Emphasis on collaboration and client-specific solutions

Services:

• Talent acquisition and specialized recruitment
• Managed outsourcing solutions
• Training and quality assurance programs
• Workspace solutions including private offices and coworking spaces

Contact Information:

• Website: boothandpartners.com
• Facebook: www.facebook.com/boothandpartners
• LinkedIn: www.linkedin.com/company/booth-&-partners
• Instagram: www.instagram.com/boothandpartners
• Address: Carrera 16 # 97-46. Piso 7, Bogotá, Colombia

8. BPO Consulting

BPO Consulting takes a tailored approach to outsourcing, adapting their services to fit the size and specific needs of each client. They work closely with businesses to design flexible solutions that can cover targeted processes or more comprehensive operations, often aligning with the particular industry requirements of their partners. Their approach is centered on understanding client challenges and offering a supportive, guided experience throughout the outsourcing journey.

They emphasize clear communication and collaborative process management, aiming to relieve clients of operational burdens so they can focus on their core business activities. The company stresses the importance of a seamless handoff, promising clients a smoother workload and the ability to direct energy toward growth and strategic priorities.

Key Highlights:

• Customized service levels based on client needs
• Solutions designed for specific industries or unique workflows
• Emphasis on client collaboration and communication
• Focus on easing operational pressure for clients

Services:

• Business process outsourcing tailored to company size
• Industry-specific outsourcing solutions
• Process design and implementation support
• End-to-end outsourcing management

Contact Information:

• Website: www.bpoconsulting.net
• E-mail: info@bpoconsulting.net
• Address: Ac 116 #70D - 86, Bogotá, Colombia
• Phone: +57 (1) 253 2163

9. VGF Management

VGF Management focuses on providing nearshore outsourcing services, combining operational staffing with administrative and technology support to help companies streamline their processes. They work on optimizing supply chains, managing back-office tasks, and supplying specialized teams to reduce costs and improve efficiency. Their approach centers on supporting clients with flexible staffing options that address various business needs, from marketing and sales to tech staffing.

The company also highlights the importance of tailored services that align with clients' strategic goals, offering assistance that goes beyond simple outsourcing. By taking on administrative burdens and providing dedicated teams, they aim to free up client resources so businesses can concentrate on core activities and growth. Their presence in Colombia ties into a broader nearshoring trend, catering especially to North American companies looking for cost-effective, close-to-home support.

Key Highlights:

• Nearshore outsourcing with focus on operational efficiency
• Services designed to reduce administrative load
• Flexible staffing for tech, sales, and marketing needs
• Support aligned with client business objectives

Services:

• Nearshore operation staffing
• Outsourced administration and back-office support
• Technology staffing solutions
• Marketing BPO
• Sales staffing

Contact Information:

• Website: vgfmanagement.com
• E-mail: recruitment@vgfmanagement.com
• Facebook: www.facebook.com/Vgf.management
• Instagram: www.instagram.com/vgf.management
• Address: Carrera 53 # 80 - 198, Edificio Torre Atlantica, WeWork, Barranquilla, Colombia
• Phone: +57 301 578 8074

10. Outsourcing S.A.S.

Outsourcing S.A.S. operates with a broad focus on managing human capital, services, infrastructure, and business processes that support client operations. They emphasize tailoring their technological solutions to meet the evolving demands of digital workforces and customer interactions. Their approach involves designing tools and workflows that help companies handle both front-office and back-office processes more efficiently, adapting to the specific needs of different industries and customer expectations.

The company also highlights its work around the entire customer lifecycle, ensuring solutions are aligned with each phase of client engagement. They integrate multiple channels - including phone, digital platforms, and face-to-face interactions - to facilitate quicker, more effective communications. This multi-channel setup aims to provide a smoother experience for end users and support businesses in meeting their service goals.

Key Highlights:

• Management of human capital and business processes
• Custom tech solutions for digital workforce needs
• Focus on customer lifecycle alignment
• Multi-channel communication strategies

Services:

• Business process outsourcing (BPO) solutions
• Customer experience transformation
• Front-office and back-office process management
• Integration of digital, telephone, and in-person channels

Contact Information:

• Website: outsourcing.com.co
• E-mail: mercadeo@outsourcing.com.co
• Facebook: www.facebook.com/FamiliaOS.BIC
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Instagram: www.instagram.com/familiaos.bic
• Address: Av. El Dorado #81 B - 29, Fontibón, Bogotá, Colombia
• Phone: (+57) 3202197086

11. Connext

Connext focuses on building custom offshore and nearshore teams tailored to the unique needs of each client. They emphasize a hands-on approach to recruiting, payroll, and compliance, allowing businesses to scale their workforce efficiently without managing local subsidiaries. Their service model includes ongoing support through country-specific managers and secure office facilities, creating an environment where offshore employees are integrated into the client’s operations with stability and professional growth.

The company offers a broad range of support roles, spanning from customer service and healthcare to IT and marketing. Their process is designed to ease transitions from independent contractors to full-time employees and includes security measures compliant with industry standards. This setup aims to reduce costs while providing consistent talent quality and workforce retention, supporting companies as they expand their operations in Colombia and beyond.

Key Highlights:

• Custom offshore and nearshore team building
• Employer of record services including payroll and compliance
• Country-specific HR and operations management
• Secure and compliant facilities and equipment
• Transition support for contractors to full-time employees

Services:

• Custom recruiting and hiring
• Payroll, benefits, and legal compliance
• Customer service support
• Healthcare administration
• IT help desk and software development
• Marketing specialists
• Back office and financial services

Contact Information:

• Website: connextglobal.com
• Twitter: x.com/connextph
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Instagram: www.instagram.com/connextglobalsolutions_
• Address: Edificio Villorio Building Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211

12. Cloudstaff

Cloudstaff provides remote staffing solutions that allow businesses to hire dedicated teams from a global talent pool, including Colombia. Their approach centers on giving clients direct control over their offshore employees while handling recruitment, onboarding, and ongoing HR support. They emphasize building a work environment that supports retention and employee engagement, backed by enterprise-grade security measures to protect company data and intellectual property.

They cover a wide range of roles, from virtual assistants and accountants to software developers and marketing specialists. The process is designed to be straightforward, offering help with everything from matching talent to managing daily operations remotely. This setup helps companies manage costs and scale efficiently, especially when they want to extend their workforce beyond local markets without sacrificing oversight or quality.

Key Highlights:

• Direct management of dedicated offshore teams
• Recruitment, onboarding, and HR support included
• Enterprise-grade physical and IT security
• Focus on employee retention and engagement
• Extensive talent database across multiple industries

Services:

• Virtual assistants
• Accountants and finance professionals
• Customer service representatives
• IT support and software development
• Sales and marketing specialists
• Debt collection associates

Contact Information:

• Website: www.cloudstaff.com
• Facebook: www.facebook.com/Cloudstaff
• Twitter: x.com/Cloud_Staff
• LinkedIn: www.linkedin.com/company/cloudstaff
• Address: Calle 127#70g-68 Bogota BOGOTÁ, D.C. 111121
• Phone: +57 601 919 4602

13. Accelerance

Accelerance focuses on connecting businesses with software outsourcing partners worldwide, including options in Colombia, to support software development and modernization projects. They work by vetting a large network of developers and firms, aiming to match clients with teams that align with their technical and strategic goals. Their approach involves ongoing support for project delivery, combining offshore and onshore resources to create smoother collaboration and reduce common outsourcing risks.

They provide frameworks and tools to help companies manage software development more effectively, emphasizing agility and quality throughout the project lifecycle. Besides connecting clients to talent, Accelerance offers coaching and assessments to improve the way teams work together across different locations. Their network covers many countries and time zones, which gives clients flexibility in scaling their teams as needed.

Key Highlights:

• Large global network of software developers and vendors
• Structured project delivery frameworks
• Support for blending offshore and onshore teams
• Tools for improving project management and communication
• Expertise in software modernization and technology updates

Services:

• Software outsourcing partner matching
• Software project delivery management
• Offshore program ramp-up support
• Software modernization solutions
• Partner audits and benchmarking

Contact Information:

• Website: www.accelerance.com
• Facebook: www.facebook.com/Accelerance
• Twitter: x.com/accelerance
• LinkedIn: www.linkedin.com/company/accelerance-inc
• Instagram: www.instagram.com/accelerance

Conclusion

When it comes to choosing a business process outsourcing partner in Colombia, there’s no one-size-fits-all solution. Each company brings its own approach, strengths, and style to the table. What really stands out is how these firms blend local talent with global experience, helping businesses tackle everything from software projects to customer support without losing sight of quality or flexibility.

The key is finding a partner that fits not just your budget, but also your culture and long-term goals. Outsourcing isn’t just about cutting costs anymore - it’s about building relationships that evolve and grow with your needs. So whether you’re looking to expand your team, modernize your operations, or simply get more done with less hassle, Colombia’s BPO landscape offers a solid range of options worth exploring.

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