A Closer Look at Leading Contact Center Outsourcing Companies

Jul 29, 2025
Ann

Topics

No items found.

Managing customer service in-house can get expensive fast - hiring, training, infrastructure, not to mention keeping up with customer expectations around the clock. That’s where contact center outsourcing comes in. From small startups trying to scale support without burning through cash, to global brands needing multilingual teams, outsourcing offers a flexible way to handle everything from basic inquiries to complex tech support. The market's packed with providers, but the best ones don’t just answer phones - they help you keep customers loyal.

1. NeoWork

At NeoWork, we focus on building remote teams that actually work like a true extension of your business. Whether you need one assistant or a full operations team, we handle recruiting, benefits, training, and engagement - so you're not stuck juggling hiring logistics. You still manage the day-to-day, but we take care of everything else in the background to keep your team productive and aligned.

We work across a mix of industries - tech, healthcare, logistics, media, gaming, and e-commerce - providing everything from customer support and QA teams to software developers and creative professionals. What sets us apart is flexibility. We don’t push bloated packages or lock clients into rigid setups. If you’re just getting started or shifting direction, we can scale with you, no matter the pace.

Key Highlights:

  • Offers both individual contributors and full managed teams
  • Handles staffing, benefits, training, and engagement
  • Works across industries like tech, media, healthcare, and logistics
  • Flexible service structure with no setup or cancellation fees
  • Strong focus on tool compatibility (e.g., Salesforce, Zendesk, HubSpot)
  • Startup-friendly approach with optional à la carte services

Services:

  • Customer support and experience teams
  • Virtual assistants for operations and admin
  • Software engineering and IT staffing
  • AI data training and human feedback loops
  • Creative services including design and animation
  • MVP support teams for manual workflows

Contact Information:

2. TTEC

TTEC provides outsourced contact center services to companies across various sectors. Their operations include customer support, technical assistance, sales, and back-office functions. They also offer managed service models, AI integration, and consulting aimed at structuring or modifying customer experience (CX) frameworks. Their delivery can be structured as onshore, nearshore, offshore, or virtual, depending on regional requirements and business constraints.

Their teams operate across multiple languages and time zones, supporting voice and non-voice channels. Clients may opt to fully outsource contact center operations or supplement internal teams during high-demand periods. TTEC also offers workforce management, performance reporting, and digital tools as part of its outsourcing setup.

Key Highlights:

  • Offers multiple delivery models including onshore, nearshore, offshore, and remote
  • Provides support across CX, tech support, sales, and trust and safety functions
  • Works with clients on strategy, technology, and contact center management
  • Supports multilingual, omnichannel communication
  • Handles consulting and implementation for automation and AI tools
  • Includes managed services alongside traditional outsourcing

Services:

  • Customer care and contact center support
  • Technical assistance and IT helpdesk
  • Sales and lead generation support
  • AI operations and automation tools
  • Trust and safety solutions
  • Back-office processing

Contact Information:

  • Website: www.ttec.com
  • E-mail: verifications@thomas-and-company.com
  • Facebook: www.facebook.com/TTEClife
  • Twitter: x.com/tteclife
  • LinkedIn: www.linkedin.com/company/ttec
  • Instagram: www.instagram.com/tteclife
  • Address: 100 Congress Avenue, Suite 1425, Austin, TX 78701
  • Phone: +1.800.835.3832

3. WOW24-7

WOW24-7 is a call center service provider that supports clients across retail, SaaS, travel, and IoT industries. Their teams operate primarily in Europe and North America and offer multilingual support in more than ten languages. Depending on the setup, clients can choose between shared agent bundles or dedicated teams that work exclusively on their projects. The services run 24/7 and cover various support levels, from general inquiries to more technical requests.

They integrate with the client’s internal platforms such as CRMs and helpdesks, and operate through channels like phone, email, live chat, and social media. The onboarding process includes role assignment for quality assurance, training, and account supervision. The service model is designed to adapt to the client's internal processes rather than replace them.

Key Highlights:

  • Supports shared and dedicated contact center setups
  • Works across multiple languages and industries
  • Offers full channel coverage including voice, email, chat, and social media
  • Runs 24/7 across different time zones and locations
  • Integrates directly into client CRM and support tools
  • Includes structured onboarding and support roles

Services:

  • General contact center support
  • E-commerce and SaaS customer service
  • Technical support (L0, L1, L2)
  • Email and live chat support
  • Order and return handling

Contact Information:

  • Website: wow24-7.com
  • E-mail: info@wow24-7.io
  • LinkedIn: www.linkedin.com/company/wow24-7
  • Instagram: www.instagram.com/wow24.7company
  • Facebook: www.facebook.com/people/Wow24-7/100089396276848
  • Twitter: x.com/wow24_7_io
  • Address: Cl 98 No. 70 91, Bogotá D.C., Colombia
  • Phone: +1 (855) 709-4270

4. Helpware

Helpware delivers outsourced call center services for businesses needing support across customer engagement functions. Their offerings span inbound and outbound calling, live chat, email support, order processing, and issue resolution. Depending on client needs, services may be structured around industries like e-commerce, healthcare, fintech, and SaaS.

The company operates across multiple global locations and provides options for onshore, nearshore, and offshore support teams. Their service design includes training, quality assurance, and integration with client systems. They also work with businesses looking to outsource specific functions like lead generation, surveys, or telemarketing.

Key Highlights:

  • Provides onshore, nearshore, and offshore contact center services
  • Operates across a wide set of industries with tailored use cases
  • Handles both voice and digital channels across time zones
  • Offers industry-specific support structures
  • Includes training and quality monitoring

Services:

  • Inbound and outbound calling
  • Technical and help desk support
  • Appointment scheduling and order management
  • Lead generation and telemarketing
  • Surveys and customer feedback collection

Contact Information:

  • Website: www.helpware.com
  • E-mail: hello@helpware.com
  • Facebook: www.facebook.com/helpware.io
  • Twitter: x.com/helpwarecom
  • LinkedIn: www.linkedin.com/company/helpware
  • Instagram: www.instagram.com/helpware.io
  • Address: 110 W Vine St, Lexington, KY, 40507, USA
  • Phone: +1 (949) 273 - 2824

5. Simply Contact

Simply Contact works with companies that need help managing customer conversations - calls, chats, support tickets, and everything in between. They’ve got teams based across different countries and handle support in a bunch of languages, which makes them a decent option for global businesses. Their setup includes round-the-clock availability, and they also bring in automation tools where it makes sense, like AI-based replies or real-time translation.

They tend to lean into structured onboarding with clients, building out things like custom scripts, workflows, and quality checks to keep everything consistent. Depending on the industry, they’ll assign agents with more relevant experience - say, someone with a travel or fintech background. They also seem to keep flexibility in mind, which shows up in how they scale teams up or down depending on the season or volume.

Key Highlights:

  • Operates 24/7 across multiple time zones
  • Agents trained per industry when needed
  • Combines human support with automation tools
  • Focus on structured onboarding and QA checks
  • Covers sectors like e-commerce, healthcare, and travel

Services:

  • Inbound and outbound customer support
  • Multilingual call handling
  • AI-assisted chat and voice support
  • Technical troubleshooting
  • Back-office and admin services

Contact Information:

  • Website: simplycontact.com
  • E-mail: sales@simplycontact.com
  • Facebook: www.facebook.com/simplycontact
  • Twitter: x.com/Simply_Contact
  • LinkedIn: www.linkedin.com/company/simplycontact

6. SupportYourApp

SupportYourApp mostly works with tech companies - startups, SaaS teams, online stores - and handles customer support across various channels. Their agents cover phone, email, live chat, social media... pretty much whatever a client prefers. They run 24/7 and have a few security certifications in place, which is useful if you're dealing with sensitive customer info or compliance-heavy sectors.

Before starting with a new client, they go through a pretty detailed prep phase. That includes things like building custom support scripts, creating FAQs, setting up dashboards, and connecting to the client’s CRM or tools. Their teams handle everything from basic questions to more advanced technical issues, and they offer reports and call recordings for those who want to dig into performance.

Key Highlights:

  • 24/7 availability, even during holidays
  • Builds scripts and templates ahead of launch
  • Supports integration with major CRM platforms
  • Used by both startups and large tech companies

Services:

  • Inbound call and message handling
  • Overflow and virtual call center services
  • B2B customer support
  • Technical troubleshooting
  • QA reporting and call recordings

Contact Information:

  • Website: supportyourapp.com
  • E-mail: hi@supportyourapp.com
  • Facebook: www.facebook.com/supportyourapp
  • Twitter: x.com/supportyourapp
  • LinkedIn: www.linkedin.com/company/supportyourapp
  • Instagram: www.instagram.com/supportyourapp
  • Address: 221 W 10th Street, 4th Floor, Suite 122, Wilmington, DE 19801, USA
  • Phone: 1.888.959.3556

7. 1840 & Company

1840 & Company offers outsourced contact center services, but they don’t just stick to calls - they also handle chats, emails, and other messaging channels. Their agents are located in different parts of the world, and they’re set up to support businesses that want to scale quickly without taking everything in-house. Whether it’s handling regular support tickets or helping out during seasonal spikes, they provide the structure and team to cover it.

What makes them a little different is that they’re part of a larger group that handles staffing, payroll, and other business ops, so some companies use them as a one-stop shop. On the support side, their teams are trained to match the client's tone and communication style. They also run performance tracking behind the scenes, tweaking how things are handled based on feedback and KPIs.

Key Highlights:

  • Global teams trained for brand alignment
  • Covers both inbound and outbound support
  • Offers multichannel engagement (chat, email, phone, etc.)
  • Built-in tools for QA and performance tracking

Services:

  • Contact center outsourcing
  • Technical support (Tier 1 & Tier 2)
  • Customer care and help desk
  • Outbound sales and telemarketing
  • Multilingual engagement
  • 24/7 customer service coverage

Contact Information:

  • Website: www.1840andco.com
  • E-mail: info@1840andco.com
  • Facebook: www.facebook.com/1840andCompany
  • Twitter: x.com/1840andCompany
  • LinkedIn: www.linkedin.com/company/1840-company
  • Instagram: www.instagram.com/1840andco
  • Address: 5440 W. 110th St Building 2, Suite 300, Overland Park, KS 66211

8. HelpSquad

HelpSquad provides outsourced contact center services that include voice, chat, email, and social media support. Their agents operate 24/7 and are trained to handle customer queries across different industries like healthcare, e-commerce, finance, and insurance. The company works with existing client platforms or can build out dedicated teams, adjusting to business size and operational flow. They also support multilingual communication and use automation to improve response time.

They position themselves as an add-on to internal operations rather than a complete overhaul, with flexibility in scaling teams as needed. Their agents are assigned tasks ranging from appointment booking to technical support and patient assistance. Setup includes onboarding, integration with software like Salesforce or Zendesk, and a short trial stage to test the outsourcing setup.

Key Highlights:

  • 24/7 multichannel support
  • Integration with tools like Zendesk, HubSpot, Salesforce
  • HIPAA and PCI compliant for regulated industries
  • Agents trained across multiple sectors
  • Option to trial services before long-term engagement
  • Flexible pricing with no long-term contract

Services:

  • Voice, chat, email, and social media support
  • Appointment scheduling and lead capture
  • Telesales and follow-up calls
  • Healthcare support services
  • Technical issue resolution
  • CRM integration and workflow setup

Contact Information:

  • Website: helpsquad.com
  • E-mail: info@helpsquad.com
  • Facebook: www.facebook.com/HelpSquad
  • Twitter: x.com/helpsquadusa
  • LinkedIn: www.linkedin.com/company/helpsquad-llc
  • Instagram: www.instagram.com/helpsquad
  • Address: 330 S. Warminster Rd., Suite 341, Hatboro, PA 19040
  • Phone: 1-877-775-3667

9. Callzilla

Callzilla offers outsourced contact center solutions with teams based primarily in Colombia, focusing on nearshore support for U.S. businesses. They handle customer service across voice, email, chat, SMS, and social channels, and support is available in English, Spanish, French, and Portuguese. Their structure includes performance tracking tools, ongoing improvement processes, and compliance with data and security certifications like PCI and HIPAA.

The company assigns a single point of contact to manage client communication and works to align operations with brand expectations. Their teams assist with both inbound and outbound services, using built-in automation tools like chatbots and analytics. They also emphasize cultural alignment and have developed employee engagement programs to keep team satisfaction steady.

Key Highlights:

  • Nearshore teams with multilingual capabilities
  • Services offered across voice, chat, SMS, and social
  • Single point of contact for coordination
  • Certified for HIPAA, PCI, and ISO standards

Services:

  • Inbound and outbound customer service
  • Technical support and troubleshooting
  • Chatbot implementation and speech analytics
  • Live chat and social media handling
  • Quality monitoring and reporting

Contact Information:

  • Website: www.callzilla.cx
  • E-mail: info@callzilla.cx
  • Facebook: www.facebook.com/Callzilla
  • Twitter: x.com/Callzilla
  • LinkedIn: www.linkedin.com/company/callzilla
  • Instagram: www.instagram.com/callzilla
  • Address: 2901 SW 149 Ave, Suite 480, Miramar, Fl 33027
  • Phone: (855) 255-9552

10. Whistl

Whistl provides UK-based call center outsourcing with agents handling voice, email, live chat, and social media communication. Their contact center services are designed to either fully manage customer interaction or provide overflow and out-of-hours coverage alongside in-house teams. The company supports clients from sectors like retail, public services, utilities, healthcare, and telecoms.

Their teams work across two main UK sites with additional remote agents, allowing for flexibility in scale. Whistl emphasizes consistency by assigning experienced staff, many of whom have long tenures, across different client accounts. Services are customizable and include inbound, outbound, and multichannel contact handling, along with call reporting and campaign-specific support.

Key Highlights:

  • UK-based call center operations
  • Multichannel and omnichannel service models
  • Staff with long-term industry experience
  • Offers flexible overflow and out-of-hours support
  • Reporting and insight tracking built-in

Services:

  • Inbound and outbound call handling
  • Email, live chat, and social media support
  • Overflow and bureau call handling
  • Campaign-specific direct response services
  • After-hours contact center operations
  • Multichannel and omnichannel integration

Contact Information:

  • Website: www.whistl.co.uk
  • E-mail: whistl@owlms.com
  • LinkedIn: www.linkedin.com/company/whistl
  • Address: Network House, Third Avenue, Marlow, Buckinghamshire, SL7 1EY
  • Phone: 01628 884 781

11. Invensis

Invensis offers contact center outsourcing to companies across different industries, handling customer interactions through voice, email, chat, and other channels. They support both inbound and outbound services, including order management, help desk support, and appointment scheduling.

The company lists services by function - such as technical support, order processing, or live answering - and tailors them by sector. Clients come from sectors like telecom, logistics, healthcare, and education. Invensis claims to offer multi-language support, and their operations are designed to scale for different call volumes or seasonal demand. They also mention following specific procedures for hiring agents and ensuring compliance with privacy and data protocols.

Key Highlights:

  • Offers inbound, outbound, and non-voice call center services
  • Process-driven customer interaction model
  • Provides support for a variety of industries
  • Offers multi-channel and multi-language services
  • Emphasizes documentation, escalation, and follow-up steps

Services:

  • Inbound and outbound call handling
  • Email and live chat support
  • Technical and help desk support
  • Order taking across multiple channels
  • Answering services (live, automated, IVR)
  • Customer acquisition and retention

Contact Information:

  • Website: www.invensis.net
  • E-mail: sales@invensis.net
  • Facebook: www.facebook.com/invensis
  • Twitter: x.com/Invensis
  • LinkedIn: www.linkedin.com/company/invensis
  • Address: 2785 Rockbrook Dr STE 204 Lewisville, TX 75067
  • Phone: +1 (302)-261-9036

12. Go4Customer

Go4Customer provides outsourced call center services covering voice, email, and web-based communication. Their teams handle both inbound and outbound operations, such as lead generation, inquiry response, telemarketing, and survey calls. They also offer web-enabled services, which include order taking, billing support, and live chat. Their approach is framed around offering round-the-clock availability and helping companies reduce workload on internal teams.

They position their services as suitable for businesses that want to manage rising call volumes without expanding in-house teams. Go4Customer includes BPO support as part of their offerings and mentions working across sectors like retail, tech, and telecom. Their site emphasizes transparency and partner involvement during service delivery, aiming to keep client teams in the loop as changes are made.

Key Highlights:

  • Offers both inbound and outbound call center support
  • Supports voice, email, chat, and web-based interactions
  • Includes BPO and back-office functions
  • Works with businesses across various sectors
  • Aims to align with client communication preferences

Services:

  • Customer support (inbound and outbound)
  • Lead generation and telemarketing
  • Appointment scheduling and survey handling
  • Technical help desk services
  • Chat and email-based support

Contact Information:

  • Website: go4customer.com
  • E-mail: sales@cyfuture.com
  • Facebook: www.facebook.com/Go4CustomerServices
  • Twitter: x.com/go4customer
  • LinkedIn: www.linkedin.com/company/go4customer
  • Address: Cyfuture India Pvt. Ltd. SDF Block G-13/14, Noida Special Economic Zone (NSEZ), Phase II, Noida 201 305
  • Phone: +91-120-6277700

13. TDS Global Solutions

TDS Global Solutions doesn’t operate contact centers directly - they focus on connecting businesses with third-party outsourcing providers. Their role is to match companies with call center vendors that suit specific needs, whether it’s onshore, nearshore, or offshore. The process involves shortlisting potential partners, managing RFPs, and helping businesses compare providers across pricing, management quality, and operational strengths.

They work with a global network of BPO and call center partners and offer options across time zones, languages, and industries. TDSGS acts more like a consultant or broker in this space, helping companies avoid the trial-and-error of sourcing providers themselves. They also handle vendor evaluations and assist with contract coordination once a match is found.

Key Highlights:

  • Focuses on vendor selection rather than direct service delivery
  • Matches businesses with global outsourcing providers
  • Offers onshore, nearshore, and offshore call center options
  • Helps create RFPs and evaluate call center partners

Services:

  • Call center partner matching and consulting
  • RFP creation and vendor shortlisting
  • Evaluation of call center and BPO providers
  • Onshore, nearshore, and offshore outsourcing guidance
  • Support for inbound and outbound call needs
  • Live chat, IT support, and sales outsourcing coordination

Contact Information:

  • Website: www.tdsgs.com
  • E-mail: marketing@tdsgs.com
  • Facebook: www.facebook.com/TDSGlobalSolutions
  • LinkedIn: www.linkedin.com/company/tds-global-solutions
  • Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A.
  • Phone: (888) - 788-4441

14. Maxicus

Maxicus offers contact center outsourcing for companies looking to support customer interactions across both inbound and outbound channels. Their setup includes services like order management, customer support, and technical assistance. They also have outbound options focused on lead generation, customer retention, and feedback collection.

Their structure leans on predefined processes but adjusts to different industries, from retail to tech. Clients use Maxicus to either supplement internal teams or offload full customer support operations. The company also emphasizes multilingual availability and flexible hours, which may be useful for businesses serving a wide audience.

Key Highlights:

  • Offers both inbound and outbound call support
  • Teams trained in soft skills and FCR practices
  • Remote and on-premise agent structure
  • Multilingual and 24/7 availability
  • Works across multiple business sectors

Services:

  • Customer support and inquiry handling
  • Order management and processing
  • Technical support for product-related issues
  • Lead generation and qualification
  • Customer retention and feedback campaigns

Contact Information:

  • Website: maxicus.com
  • E-mail: info@maxicus.com
  • Facebook: www.facebook.com/maxicusofficial
  • Twitter: x.com/MaxicusOfficial
  • LinkedIn: www.linkedin.com/company/maxicus
  • Instagram: www.instagram.com/maxicusofficial
  • Address: Kochar Business Park, GT Road, Amritsar, Punjab 143115
  • Phone: +91-9877098771

15. Outsourcing Business Solutions (OBS)

OBS provides outsourced call center services that include voice, email, chat, and back-office support. Their model allows businesses to choose from inbound help desk services, outbound telemarketing, technical assistance, and appointment scheduling. They cater to both small companies and larger operations, and clients can select full-time, part-time, or hourly agent setups depending on volume and workflow.

They offer bilingual support, 24/7 coverage, and claim to work with different industries including insurance, finance, and e-commerce. Their teams go through role-specific training and operate under predefined SLAs. OBS emphasizes flexibility by offering shared agent models for businesses that don’t need full-time staffing. Their support model includes reservation handling, product inquiries, and virtual receptionist services.

Key Highlights:

  • Flexible staffing (hourly, part-time, full-time)
  • SLA-based support structure
  • 24/7 contact center availability
  • Offers both shared and dedicated agent models
  • Covers small business and enterprise use cases

Services:

  • Customer service (inbound/outbound)
  • Technical and product support
  • Help desk and order processing
  • Lead qualification and appointment setting
  • Email, chat, and phone engagement
  • Sales and direct response services

Contact Information:

  • Website: www.outsourcingbusinesssolutions.com
  • E-mail: info@outsourcingbusinesssolutions.com
  • Facebook: www.facebook.com/100076374012649
  • Twitter: x.com/OutsourcingBus2
  • LinkedIn: www.linkedin.com/company/outsourcing-business-solutions-obs
  • Instagram: www.instagram.com/outsourcingbusinesssolutions
  • Address: 4442 Ridge ave, Philadelphia, 19129, USA
  • Phone: +1-646-980-6424

16. Outsource Consultants

Outsource Consultants doesn’t run contact centers directly but works as a matchmaking firm that connects businesses with vetted call center providers. Their service includes advisory support to help companies choose from onshore, nearshore, or offshore partners based on goals, budget, and industry. They guide clients through vendor shortlisting, evaluation, and onboarding, aiming to simplify outsourcing decisions and save internal resources.

The company works with a network of BPO and customer service providers who handle everything from customer support to lead gen and technical help. They also offer access to omnichannel solutions, including live chat, email, SMS, and social media engagement. Their advisory services include helping companies scale quickly or manage shifts in service needs without building in-house teams.

Key Highlights:

  • Connects businesses with global outsourcing providers
  • Offers vendor selection and onboarding support
  • Includes omnichannel customer engagement options
  • Focuses on long-term vendor relationships

Services:

  • Call center vendor sourcing and consulting
  • Inbound and outbound call center setup
  • Technical support and help desk coordination
  • Omnichannel support (email, SMS, chat, social media)
  • Market research and lead generation

Contact Information:

  • Website: www.outsource-consultants.com
  • E-mail: info@outsource-consultants.com
  • Facebook: www.facebook.com/OutsourceConsultants
  • LinkedIn: www.linkedin.com/company/outsource-consultants-llc
  • Address: 600 Highway 169 South, Ste 1690, Saint Louis Park, MN 55426, United States
  • Phone: 888.766.4482

17. ContactPoint360

ContactPoint360 offers contact center outsourcing services that operate across time zones and communication channels. Their teams support businesses in handling both voice and non-voice interactions and are set up to work across industries like healthcare, finance, retail, and telecom. They offer multilingual service, and their approach includes support for inbound, outbound, and after-hours needs.

Their services stretch beyond customer care to include helpdesk support, back-office processes, payment handling, and even account management. ContactPoint360 also uses a mix of onshore and offshore teams depending on the client’s location and goals. Their tools rely on AI and automation for collecting data, helping shape customer insights, and keeping service consistent across channels like email, chat, and social media.

Key Highlights:

  • Operates across multiple time zones with 24/7 coverage
  • Supports voice, chat, email, and social media channels
  • Offers multilingual support for global customers
  • Mix of onshore and offshore staffing options

Services:

  • Inbound and outbound customer support
  • After-hours and 24/7 coverage
  • Sales support and lead generation
  • Back-office and administrative support
  • Industry-specific contact center operations

Contact Information:

  • Website: contactpoint360.com
  • E-mail: contact@contactpoint360.com
  • Facebook: www.facebook.com/ContactPoint360Company
  • Twitter: x.com/CPoint360
  • LinkedIn: www.linkedin.com/company/contact-point-360
  • Address: 807 S Jackson Rd, Pharr, TX - 78577 USA

18. Acquire Intelligence

Acquire Intelligence provides contact center outsourcing through teams based in multiple global locations. Their focus is on call handling, live chat, escalation management, and appointment setting. The company works within platforms like Zendesk and Salesforce and integrates its services across sectors including tech, healthcare, and retail. Their model is based on reducing operational load while offering flexibility through compliance, remote teams, and tech-driven processes.

They take on customer support functions, along with roles in data entry, payroll, marketing assistance, and quality control. Their services are part of a broader outsourcing structure that covers both front-office and back-office functions. Acquire’s operations lean heavily into automation and AI-based tools to manage efficiency, track customer satisfaction, and scale support up or down depending on client needs.

Key Highlights:

  • Contact center presence in multiple countries
  • Uses established CRM tools like Salesforce and Freshdesk
  • Offers both front-office and back-office outsourcing
  • Emphasizes regulatory compliance and data privacy

Services:

  • Voice and chat-based customer service
  • Escalation handling and helpdesk support
  • Appointment scheduling and outbound outreach
  • Data entry and document processing
  • Payroll and compliance assistance

Contact Information:

  • Website: acquire.ai
  • Facebook: www.facebook.com/acquireai
  • LinkedIn: www.linkedin.com/company/acquireintelligence
  • Instagram: www.instagram.com/acquire.ai
  • Address: 10 Queens Road, Level 15, 10 Queens Road, Melbourne, VIC 3004
  • Phone: +61-2-8199-5828

Conclusion

Outsourcing contact center services isn’t just about cutting costs anymore - it’s become a strategic move for businesses trying to keep up with customer expectations while staying lean and flexible. The companies we looked at each take a different angle, whether that’s multilingual support, hybrid teams, or tech-driven solutions. But the common thread is this: they step in where it makes sense, so in-house teams can focus on what they’re actually meant to do.

Whether you're a startup trying to stay scrappy or a larger company looking to scale without breaking your own systems, the right outsourcing partner can help carry that load. It’s not a magic fix, but when done thoughtfully, it can smooth out a lot of operational rough edges. Just like with any partnership, though, it comes down to choosing a team that understands your goals and actually shows up when it counts.

A Closer Look at Leading Contact Center Outsourcing Companies

Jul 29, 2025
Ann

Managing customer service in-house can get expensive fast - hiring, training, infrastructure, not to mention keeping up with customer expectations around the clock. That’s where contact center outsourcing comes in. From small startups trying to scale support without burning through cash, to global brands needing multilingual teams, outsourcing offers a flexible way to handle everything from basic inquiries to complex tech support. The market's packed with providers, but the best ones don’t just answer phones - they help you keep customers loyal.

1. NeoWork

At NeoWork, we focus on building remote teams that actually work like a true extension of your business. Whether you need one assistant or a full operations team, we handle recruiting, benefits, training, and engagement - so you're not stuck juggling hiring logistics. You still manage the day-to-day, but we take care of everything else in the background to keep your team productive and aligned.

We work across a mix of industries - tech, healthcare, logistics, media, gaming, and e-commerce - providing everything from customer support and QA teams to software developers and creative professionals. What sets us apart is flexibility. We don’t push bloated packages or lock clients into rigid setups. If you’re just getting started or shifting direction, we can scale with you, no matter the pace.

Key Highlights:

  • Offers both individual contributors and full managed teams
  • Handles staffing, benefits, training, and engagement
  • Works across industries like tech, media, healthcare, and logistics
  • Flexible service structure with no setup or cancellation fees
  • Strong focus on tool compatibility (e.g., Salesforce, Zendesk, HubSpot)
  • Startup-friendly approach with optional à la carte services

Services:

  • Customer support and experience teams
  • Virtual assistants for operations and admin
  • Software engineering and IT staffing
  • AI data training and human feedback loops
  • Creative services including design and animation
  • MVP support teams for manual workflows

Contact Information:

2. TTEC

TTEC provides outsourced contact center services to companies across various sectors. Their operations include customer support, technical assistance, sales, and back-office functions. They also offer managed service models, AI integration, and consulting aimed at structuring or modifying customer experience (CX) frameworks. Their delivery can be structured as onshore, nearshore, offshore, or virtual, depending on regional requirements and business constraints.

Their teams operate across multiple languages and time zones, supporting voice and non-voice channels. Clients may opt to fully outsource contact center operations or supplement internal teams during high-demand periods. TTEC also offers workforce management, performance reporting, and digital tools as part of its outsourcing setup.

Key Highlights:

  • Offers multiple delivery models including onshore, nearshore, offshore, and remote
  • Provides support across CX, tech support, sales, and trust and safety functions
  • Works with clients on strategy, technology, and contact center management
  • Supports multilingual, omnichannel communication
  • Handles consulting and implementation for automation and AI tools
  • Includes managed services alongside traditional outsourcing

Services:

  • Customer care and contact center support
  • Technical assistance and IT helpdesk
  • Sales and lead generation support
  • AI operations and automation tools
  • Trust and safety solutions
  • Back-office processing

Contact Information:

  • Website: www.ttec.com
  • E-mail: verifications@thomas-and-company.com
  • Facebook: www.facebook.com/TTEClife
  • Twitter: x.com/tteclife
  • LinkedIn: www.linkedin.com/company/ttec
  • Instagram: www.instagram.com/tteclife
  • Address: 100 Congress Avenue, Suite 1425, Austin, TX 78701
  • Phone: +1.800.835.3832

3. WOW24-7

WOW24-7 is a call center service provider that supports clients across retail, SaaS, travel, and IoT industries. Their teams operate primarily in Europe and North America and offer multilingual support in more than ten languages. Depending on the setup, clients can choose between shared agent bundles or dedicated teams that work exclusively on their projects. The services run 24/7 and cover various support levels, from general inquiries to more technical requests.

They integrate with the client’s internal platforms such as CRMs and helpdesks, and operate through channels like phone, email, live chat, and social media. The onboarding process includes role assignment for quality assurance, training, and account supervision. The service model is designed to adapt to the client's internal processes rather than replace them.

Key Highlights:

  • Supports shared and dedicated contact center setups
  • Works across multiple languages and industries
  • Offers full channel coverage including voice, email, chat, and social media
  • Runs 24/7 across different time zones and locations
  • Integrates directly into client CRM and support tools
  • Includes structured onboarding and support roles

Services:

  • General contact center support
  • E-commerce and SaaS customer service
  • Technical support (L0, L1, L2)
  • Email and live chat support
  • Order and return handling

Contact Information:

  • Website: wow24-7.com
  • E-mail: info@wow24-7.io
  • LinkedIn: www.linkedin.com/company/wow24-7
  • Instagram: www.instagram.com/wow24.7company
  • Facebook: www.facebook.com/people/Wow24-7/100089396276848
  • Twitter: x.com/wow24_7_io
  • Address: Cl 98 No. 70 91, Bogotá D.C., Colombia
  • Phone: +1 (855) 709-4270

4. Helpware

Helpware delivers outsourced call center services for businesses needing support across customer engagement functions. Their offerings span inbound and outbound calling, live chat, email support, order processing, and issue resolution. Depending on client needs, services may be structured around industries like e-commerce, healthcare, fintech, and SaaS.

The company operates across multiple global locations and provides options for onshore, nearshore, and offshore support teams. Their service design includes training, quality assurance, and integration with client systems. They also work with businesses looking to outsource specific functions like lead generation, surveys, or telemarketing.

Key Highlights:

  • Provides onshore, nearshore, and offshore contact center services
  • Operates across a wide set of industries with tailored use cases
  • Handles both voice and digital channels across time zones
  • Offers industry-specific support structures
  • Includes training and quality monitoring

Services:

  • Inbound and outbound calling
  • Technical and help desk support
  • Appointment scheduling and order management
  • Lead generation and telemarketing
  • Surveys and customer feedback collection

Contact Information:

  • Website: www.helpware.com
  • E-mail: hello@helpware.com
  • Facebook: www.facebook.com/helpware.io
  • Twitter: x.com/helpwarecom
  • LinkedIn: www.linkedin.com/company/helpware
  • Instagram: www.instagram.com/helpware.io
  • Address: 110 W Vine St, Lexington, KY, 40507, USA
  • Phone: +1 (949) 273 - 2824

5. Simply Contact

Simply Contact works with companies that need help managing customer conversations - calls, chats, support tickets, and everything in between. They’ve got teams based across different countries and handle support in a bunch of languages, which makes them a decent option for global businesses. Their setup includes round-the-clock availability, and they also bring in automation tools where it makes sense, like AI-based replies or real-time translation.

They tend to lean into structured onboarding with clients, building out things like custom scripts, workflows, and quality checks to keep everything consistent. Depending on the industry, they’ll assign agents with more relevant experience - say, someone with a travel or fintech background. They also seem to keep flexibility in mind, which shows up in how they scale teams up or down depending on the season or volume.

Key Highlights:

  • Operates 24/7 across multiple time zones
  • Agents trained per industry when needed
  • Combines human support with automation tools
  • Focus on structured onboarding and QA checks
  • Covers sectors like e-commerce, healthcare, and travel

Services:

  • Inbound and outbound customer support
  • Multilingual call handling
  • AI-assisted chat and voice support
  • Technical troubleshooting
  • Back-office and admin services

Contact Information:

  • Website: simplycontact.com
  • E-mail: sales@simplycontact.com
  • Facebook: www.facebook.com/simplycontact
  • Twitter: x.com/Simply_Contact
  • LinkedIn: www.linkedin.com/company/simplycontact

6. SupportYourApp

SupportYourApp mostly works with tech companies - startups, SaaS teams, online stores - and handles customer support across various channels. Their agents cover phone, email, live chat, social media... pretty much whatever a client prefers. They run 24/7 and have a few security certifications in place, which is useful if you're dealing with sensitive customer info or compliance-heavy sectors.

Before starting with a new client, they go through a pretty detailed prep phase. That includes things like building custom support scripts, creating FAQs, setting up dashboards, and connecting to the client’s CRM or tools. Their teams handle everything from basic questions to more advanced technical issues, and they offer reports and call recordings for those who want to dig into performance.

Key Highlights:

  • 24/7 availability, even during holidays
  • Builds scripts and templates ahead of launch
  • Supports integration with major CRM platforms
  • Used by both startups and large tech companies

Services:

  • Inbound call and message handling
  • Overflow and virtual call center services
  • B2B customer support
  • Technical troubleshooting
  • QA reporting and call recordings

Contact Information:

  • Website: supportyourapp.com
  • E-mail: hi@supportyourapp.com
  • Facebook: www.facebook.com/supportyourapp
  • Twitter: x.com/supportyourapp
  • LinkedIn: www.linkedin.com/company/supportyourapp
  • Instagram: www.instagram.com/supportyourapp
  • Address: 221 W 10th Street, 4th Floor, Suite 122, Wilmington, DE 19801, USA
  • Phone: 1.888.959.3556

7. 1840 & Company

1840 & Company offers outsourced contact center services, but they don’t just stick to calls - they also handle chats, emails, and other messaging channels. Their agents are located in different parts of the world, and they’re set up to support businesses that want to scale quickly without taking everything in-house. Whether it’s handling regular support tickets or helping out during seasonal spikes, they provide the structure and team to cover it.

What makes them a little different is that they’re part of a larger group that handles staffing, payroll, and other business ops, so some companies use them as a one-stop shop. On the support side, their teams are trained to match the client's tone and communication style. They also run performance tracking behind the scenes, tweaking how things are handled based on feedback and KPIs.

Key Highlights:

  • Global teams trained for brand alignment
  • Covers both inbound and outbound support
  • Offers multichannel engagement (chat, email, phone, etc.)
  • Built-in tools for QA and performance tracking

Services:

  • Contact center outsourcing
  • Technical support (Tier 1 & Tier 2)
  • Customer care and help desk
  • Outbound sales and telemarketing
  • Multilingual engagement
  • 24/7 customer service coverage

Contact Information:

  • Website: www.1840andco.com
  • E-mail: info@1840andco.com
  • Facebook: www.facebook.com/1840andCompany
  • Twitter: x.com/1840andCompany
  • LinkedIn: www.linkedin.com/company/1840-company
  • Instagram: www.instagram.com/1840andco
  • Address: 5440 W. 110th St Building 2, Suite 300, Overland Park, KS 66211

8. HelpSquad

HelpSquad provides outsourced contact center services that include voice, chat, email, and social media support. Their agents operate 24/7 and are trained to handle customer queries across different industries like healthcare, e-commerce, finance, and insurance. The company works with existing client platforms or can build out dedicated teams, adjusting to business size and operational flow. They also support multilingual communication and use automation to improve response time.

They position themselves as an add-on to internal operations rather than a complete overhaul, with flexibility in scaling teams as needed. Their agents are assigned tasks ranging from appointment booking to technical support and patient assistance. Setup includes onboarding, integration with software like Salesforce or Zendesk, and a short trial stage to test the outsourcing setup.

Key Highlights:

  • 24/7 multichannel support
  • Integration with tools like Zendesk, HubSpot, Salesforce
  • HIPAA and PCI compliant for regulated industries
  • Agents trained across multiple sectors
  • Option to trial services before long-term engagement
  • Flexible pricing with no long-term contract

Services:

  • Voice, chat, email, and social media support
  • Appointment scheduling and lead capture
  • Telesales and follow-up calls
  • Healthcare support services
  • Technical issue resolution
  • CRM integration and workflow setup

Contact Information:

  • Website: helpsquad.com
  • E-mail: info@helpsquad.com
  • Facebook: www.facebook.com/HelpSquad
  • Twitter: x.com/helpsquadusa
  • LinkedIn: www.linkedin.com/company/helpsquad-llc
  • Instagram: www.instagram.com/helpsquad
  • Address: 330 S. Warminster Rd., Suite 341, Hatboro, PA 19040
  • Phone: 1-877-775-3667

9. Callzilla

Callzilla offers outsourced contact center solutions with teams based primarily in Colombia, focusing on nearshore support for U.S. businesses. They handle customer service across voice, email, chat, SMS, and social channels, and support is available in English, Spanish, French, and Portuguese. Their structure includes performance tracking tools, ongoing improvement processes, and compliance with data and security certifications like PCI and HIPAA.

The company assigns a single point of contact to manage client communication and works to align operations with brand expectations. Their teams assist with both inbound and outbound services, using built-in automation tools like chatbots and analytics. They also emphasize cultural alignment and have developed employee engagement programs to keep team satisfaction steady.

Key Highlights:

  • Nearshore teams with multilingual capabilities
  • Services offered across voice, chat, SMS, and social
  • Single point of contact for coordination
  • Certified for HIPAA, PCI, and ISO standards

Services:

  • Inbound and outbound customer service
  • Technical support and troubleshooting
  • Chatbot implementation and speech analytics
  • Live chat and social media handling
  • Quality monitoring and reporting

Contact Information:

  • Website: www.callzilla.cx
  • E-mail: info@callzilla.cx
  • Facebook: www.facebook.com/Callzilla
  • Twitter: x.com/Callzilla
  • LinkedIn: www.linkedin.com/company/callzilla
  • Instagram: www.instagram.com/callzilla
  • Address: 2901 SW 149 Ave, Suite 480, Miramar, Fl 33027
  • Phone: (855) 255-9552

10. Whistl

Whistl provides UK-based call center outsourcing with agents handling voice, email, live chat, and social media communication. Their contact center services are designed to either fully manage customer interaction or provide overflow and out-of-hours coverage alongside in-house teams. The company supports clients from sectors like retail, public services, utilities, healthcare, and telecoms.

Their teams work across two main UK sites with additional remote agents, allowing for flexibility in scale. Whistl emphasizes consistency by assigning experienced staff, many of whom have long tenures, across different client accounts. Services are customizable and include inbound, outbound, and multichannel contact handling, along with call reporting and campaign-specific support.

Key Highlights:

  • UK-based call center operations
  • Multichannel and omnichannel service models
  • Staff with long-term industry experience
  • Offers flexible overflow and out-of-hours support
  • Reporting and insight tracking built-in

Services:

  • Inbound and outbound call handling
  • Email, live chat, and social media support
  • Overflow and bureau call handling
  • Campaign-specific direct response services
  • After-hours contact center operations
  • Multichannel and omnichannel integration

Contact Information:

  • Website: www.whistl.co.uk
  • E-mail: whistl@owlms.com
  • LinkedIn: www.linkedin.com/company/whistl
  • Address: Network House, Third Avenue, Marlow, Buckinghamshire, SL7 1EY
  • Phone: 01628 884 781

11. Invensis

Invensis offers contact center outsourcing to companies across different industries, handling customer interactions through voice, email, chat, and other channels. They support both inbound and outbound services, including order management, help desk support, and appointment scheduling.

The company lists services by function - such as technical support, order processing, or live answering - and tailors them by sector. Clients come from sectors like telecom, logistics, healthcare, and education. Invensis claims to offer multi-language support, and their operations are designed to scale for different call volumes or seasonal demand. They also mention following specific procedures for hiring agents and ensuring compliance with privacy and data protocols.

Key Highlights:

  • Offers inbound, outbound, and non-voice call center services
  • Process-driven customer interaction model
  • Provides support for a variety of industries
  • Offers multi-channel and multi-language services
  • Emphasizes documentation, escalation, and follow-up steps

Services:

  • Inbound and outbound call handling
  • Email and live chat support
  • Technical and help desk support
  • Order taking across multiple channels
  • Answering services (live, automated, IVR)
  • Customer acquisition and retention

Contact Information:

  • Website: www.invensis.net
  • E-mail: sales@invensis.net
  • Facebook: www.facebook.com/invensis
  • Twitter: x.com/Invensis
  • LinkedIn: www.linkedin.com/company/invensis
  • Address: 2785 Rockbrook Dr STE 204 Lewisville, TX 75067
  • Phone: +1 (302)-261-9036

12. Go4Customer

Go4Customer provides outsourced call center services covering voice, email, and web-based communication. Their teams handle both inbound and outbound operations, such as lead generation, inquiry response, telemarketing, and survey calls. They also offer web-enabled services, which include order taking, billing support, and live chat. Their approach is framed around offering round-the-clock availability and helping companies reduce workload on internal teams.

They position their services as suitable for businesses that want to manage rising call volumes without expanding in-house teams. Go4Customer includes BPO support as part of their offerings and mentions working across sectors like retail, tech, and telecom. Their site emphasizes transparency and partner involvement during service delivery, aiming to keep client teams in the loop as changes are made.

Key Highlights:

  • Offers both inbound and outbound call center support
  • Supports voice, email, chat, and web-based interactions
  • Includes BPO and back-office functions
  • Works with businesses across various sectors
  • Aims to align with client communication preferences

Services:

  • Customer support (inbound and outbound)
  • Lead generation and telemarketing
  • Appointment scheduling and survey handling
  • Technical help desk services
  • Chat and email-based support

Contact Information:

  • Website: go4customer.com
  • E-mail: sales@cyfuture.com
  • Facebook: www.facebook.com/Go4CustomerServices
  • Twitter: x.com/go4customer
  • LinkedIn: www.linkedin.com/company/go4customer
  • Address: Cyfuture India Pvt. Ltd. SDF Block G-13/14, Noida Special Economic Zone (NSEZ), Phase II, Noida 201 305
  • Phone: +91-120-6277700

13. TDS Global Solutions

TDS Global Solutions doesn’t operate contact centers directly - they focus on connecting businesses with third-party outsourcing providers. Their role is to match companies with call center vendors that suit specific needs, whether it’s onshore, nearshore, or offshore. The process involves shortlisting potential partners, managing RFPs, and helping businesses compare providers across pricing, management quality, and operational strengths.

They work with a global network of BPO and call center partners and offer options across time zones, languages, and industries. TDSGS acts more like a consultant or broker in this space, helping companies avoid the trial-and-error of sourcing providers themselves. They also handle vendor evaluations and assist with contract coordination once a match is found.

Key Highlights:

  • Focuses on vendor selection rather than direct service delivery
  • Matches businesses with global outsourcing providers
  • Offers onshore, nearshore, and offshore call center options
  • Helps create RFPs and evaluate call center partners

Services:

  • Call center partner matching and consulting
  • RFP creation and vendor shortlisting
  • Evaluation of call center and BPO providers
  • Onshore, nearshore, and offshore outsourcing guidance
  • Support for inbound and outbound call needs
  • Live chat, IT support, and sales outsourcing coordination

Contact Information:

  • Website: www.tdsgs.com
  • E-mail: marketing@tdsgs.com
  • Facebook: www.facebook.com/TDSGlobalSolutions
  • LinkedIn: www.linkedin.com/company/tds-global-solutions
  • Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A.
  • Phone: (888) - 788-4441

14. Maxicus

Maxicus offers contact center outsourcing for companies looking to support customer interactions across both inbound and outbound channels. Their setup includes services like order management, customer support, and technical assistance. They also have outbound options focused on lead generation, customer retention, and feedback collection.

Their structure leans on predefined processes but adjusts to different industries, from retail to tech. Clients use Maxicus to either supplement internal teams or offload full customer support operations. The company also emphasizes multilingual availability and flexible hours, which may be useful for businesses serving a wide audience.

Key Highlights:

  • Offers both inbound and outbound call support
  • Teams trained in soft skills and FCR practices
  • Remote and on-premise agent structure
  • Multilingual and 24/7 availability
  • Works across multiple business sectors

Services:

  • Customer support and inquiry handling
  • Order management and processing
  • Technical support for product-related issues
  • Lead generation and qualification
  • Customer retention and feedback campaigns

Contact Information:

  • Website: maxicus.com
  • E-mail: info@maxicus.com
  • Facebook: www.facebook.com/maxicusofficial
  • Twitter: x.com/MaxicusOfficial
  • LinkedIn: www.linkedin.com/company/maxicus
  • Instagram: www.instagram.com/maxicusofficial
  • Address: Kochar Business Park, GT Road, Amritsar, Punjab 143115
  • Phone: +91-9877098771

15. Outsourcing Business Solutions (OBS)

OBS provides outsourced call center services that include voice, email, chat, and back-office support. Their model allows businesses to choose from inbound help desk services, outbound telemarketing, technical assistance, and appointment scheduling. They cater to both small companies and larger operations, and clients can select full-time, part-time, or hourly agent setups depending on volume and workflow.

They offer bilingual support, 24/7 coverage, and claim to work with different industries including insurance, finance, and e-commerce. Their teams go through role-specific training and operate under predefined SLAs. OBS emphasizes flexibility by offering shared agent models for businesses that don’t need full-time staffing. Their support model includes reservation handling, product inquiries, and virtual receptionist services.

Key Highlights:

  • Flexible staffing (hourly, part-time, full-time)
  • SLA-based support structure
  • 24/7 contact center availability
  • Offers both shared and dedicated agent models
  • Covers small business and enterprise use cases

Services:

  • Customer service (inbound/outbound)
  • Technical and product support
  • Help desk and order processing
  • Lead qualification and appointment setting
  • Email, chat, and phone engagement
  • Sales and direct response services

Contact Information:

  • Website: www.outsourcingbusinesssolutions.com
  • E-mail: info@outsourcingbusinesssolutions.com
  • Facebook: www.facebook.com/100076374012649
  • Twitter: x.com/OutsourcingBus2
  • LinkedIn: www.linkedin.com/company/outsourcing-business-solutions-obs
  • Instagram: www.instagram.com/outsourcingbusinesssolutions
  • Address: 4442 Ridge ave, Philadelphia, 19129, USA
  • Phone: +1-646-980-6424

16. Outsource Consultants

Outsource Consultants doesn’t run contact centers directly but works as a matchmaking firm that connects businesses with vetted call center providers. Their service includes advisory support to help companies choose from onshore, nearshore, or offshore partners based on goals, budget, and industry. They guide clients through vendor shortlisting, evaluation, and onboarding, aiming to simplify outsourcing decisions and save internal resources.

The company works with a network of BPO and customer service providers who handle everything from customer support to lead gen and technical help. They also offer access to omnichannel solutions, including live chat, email, SMS, and social media engagement. Their advisory services include helping companies scale quickly or manage shifts in service needs without building in-house teams.

Key Highlights:

  • Connects businesses with global outsourcing providers
  • Offers vendor selection and onboarding support
  • Includes omnichannel customer engagement options
  • Focuses on long-term vendor relationships

Services:

  • Call center vendor sourcing and consulting
  • Inbound and outbound call center setup
  • Technical support and help desk coordination
  • Omnichannel support (email, SMS, chat, social media)
  • Market research and lead generation

Contact Information:

  • Website: www.outsource-consultants.com
  • E-mail: info@outsource-consultants.com
  • Facebook: www.facebook.com/OutsourceConsultants
  • LinkedIn: www.linkedin.com/company/outsource-consultants-llc
  • Address: 600 Highway 169 South, Ste 1690, Saint Louis Park, MN 55426, United States
  • Phone: 888.766.4482

17. ContactPoint360

ContactPoint360 offers contact center outsourcing services that operate across time zones and communication channels. Their teams support businesses in handling both voice and non-voice interactions and are set up to work across industries like healthcare, finance, retail, and telecom. They offer multilingual service, and their approach includes support for inbound, outbound, and after-hours needs.

Their services stretch beyond customer care to include helpdesk support, back-office processes, payment handling, and even account management. ContactPoint360 also uses a mix of onshore and offshore teams depending on the client’s location and goals. Their tools rely on AI and automation for collecting data, helping shape customer insights, and keeping service consistent across channels like email, chat, and social media.

Key Highlights:

  • Operates across multiple time zones with 24/7 coverage
  • Supports voice, chat, email, and social media channels
  • Offers multilingual support for global customers
  • Mix of onshore and offshore staffing options

Services:

  • Inbound and outbound customer support
  • After-hours and 24/7 coverage
  • Sales support and lead generation
  • Back-office and administrative support
  • Industry-specific contact center operations

Contact Information:

  • Website: contactpoint360.com
  • E-mail: contact@contactpoint360.com
  • Facebook: www.facebook.com/ContactPoint360Company
  • Twitter: x.com/CPoint360
  • LinkedIn: www.linkedin.com/company/contact-point-360
  • Address: 807 S Jackson Rd, Pharr, TX - 78577 USA

18. Acquire Intelligence

Acquire Intelligence provides contact center outsourcing through teams based in multiple global locations. Their focus is on call handling, live chat, escalation management, and appointment setting. The company works within platforms like Zendesk and Salesforce and integrates its services across sectors including tech, healthcare, and retail. Their model is based on reducing operational load while offering flexibility through compliance, remote teams, and tech-driven processes.

They take on customer support functions, along with roles in data entry, payroll, marketing assistance, and quality control. Their services are part of a broader outsourcing structure that covers both front-office and back-office functions. Acquire’s operations lean heavily into automation and AI-based tools to manage efficiency, track customer satisfaction, and scale support up or down depending on client needs.

Key Highlights:

  • Contact center presence in multiple countries
  • Uses established CRM tools like Salesforce and Freshdesk
  • Offers both front-office and back-office outsourcing
  • Emphasizes regulatory compliance and data privacy

Services:

  • Voice and chat-based customer service
  • Escalation handling and helpdesk support
  • Appointment scheduling and outbound outreach
  • Data entry and document processing
  • Payroll and compliance assistance

Contact Information:

  • Website: acquire.ai
  • Facebook: www.facebook.com/acquireai
  • LinkedIn: www.linkedin.com/company/acquireintelligence
  • Instagram: www.instagram.com/acquire.ai
  • Address: 10 Queens Road, Level 15, 10 Queens Road, Melbourne, VIC 3004
  • Phone: +61-2-8199-5828

Conclusion

Outsourcing contact center services isn’t just about cutting costs anymore - it’s become a strategic move for businesses trying to keep up with customer expectations while staying lean and flexible. The companies we looked at each take a different angle, whether that’s multilingual support, hybrid teams, or tech-driven solutions. But the common thread is this: they step in where it makes sense, so in-house teams can focus on what they’re actually meant to do.

Whether you're a startup trying to stay scrappy or a larger company looking to scale without breaking your own systems, the right outsourcing partner can help carry that load. It’s not a magic fix, but when done thoughtfully, it can smooth out a lot of operational rough edges. Just like with any partnership, though, it comes down to choosing a team that understands your goals and actually shows up when it counts.

Topics

No items found.
CTA Hexagon LeftCTA Hexagon LeftCTA Hexagon RightCTA Hexagon Right Mobile

Navigate the shadows of tech leadership – all while enjoying the comfort food that binds us all.