Colombia has quietly become one of the go-to spots for contact center outsourcing, and it’s not hard to see why. With a large pool of bilingual talent, solid infrastructure, and a growing reputation for service quality, the country is showing up on more radars lately.

Whether you're a startup looking for a small, flexible team or a larger operation needing 24/7 support, Colombia offers a range of providers that can step in without overcomplicating things. In this article, we’ll take a closer look at the companies helping businesses handle everything from customer service to tech support, all from a base that’s just a few time zones away.

1. NeoWork

We offer contact center outsourcing services in Colombia, helping companies scale their customer support without overcomplicating the process. Our teams handle day-to-day communication, ticket resolution, and service management across channels. Whether you need a few agents or a full support team, we make sure they’re integrated into your workflow without a long onboarding or setup process. We work with businesses across tech, healthcare, e-commerce, and more, keeping things flexible as needs change.

Our focus is on building operational partnerships that take pressure off your in-house team. Alongside contact center services, we also provide support through virtual assistants, technical roles, and AI-related tasks. That mix allows us to cover both front-end communication and behind-the-scenes operations. We’re used to working in US time zones and adapting to the tools our clients already use, which keeps transitions smoother. For companies looking to grow support teams without overstaffing or overspending, we offer a setup that stays lean but functional.

Key Highlights:

• Contact center outsourcing available from Colombia
• Works with support teams in tech, healthcare, media, and more
• Offers managed service setup or individual support agents
• Can integrate with common tools like Zendesk, Gorgias, and Salesforce
• Startup-friendly with no minimum team size

Services:

• Contact center outsourcing
• Customer service support
• Virtual assistant staffing
• Technical support and IT staffing
• AI training and annotation teams
• Creative and back-office services

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. Teleperformance

Teleperformance provides contact center outsourcing services in Colombia, supporting customer operations across multiple industries including healthcare, travel, finance, and retail. The company sets up local teams that handle inbound and outbound customer interactions, digital support, and process management. With delivery centers in Bogotá and Medellín, Teleperformance hires locally for bilingual and trilingual support roles to match client needs across markets.

The company also offers remote staffing options and managed service models, depending on the size and complexity of the operation. In Colombia, Teleperformance focuses on both high-volume contact centers and smaller specialized teams. It operates as a full-service provider, managing workforce planning, training, quality, and reporting while clients retain oversight of strategic goals.

Key Highlights:

• Offers contact center outsourcing from Colombia
• Mix of in-office and remote service delivery
• Bilingual and trilingual agent support
• Covers recruitment, training, and operations

Services:

• Contact center outsourcing
• Customer service support
• Multilingual voice and non-voice services
• Workforce management and quality assurance
• Back-office processing
• Trust and safety services

Contact Information:

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Twitter: x.com/Teleperformance
• Facebook: www.facebook.com/teleperformancebrasil
• Instagram: www.instagram.com/teleperformance_group

3. Foundever

Foundever provides contact center outsourcing services in Colombia with delivery centers supporting voice and digital customer interactions. The company works with clients in sectors like telecom, healthcare, banking, and e-commerce. Foundever builds support teams that combine live agents and AI tools to manage high-volume customer operations while maintaining flexibility.

In Colombia, Foundever runs service centers with bilingual staff trained on both customer experience and operational metrics. They take on full management of the customer support function, including staffing, reporting, QA, and compliance. The company also supports work-from-home setups where needed. Their teams plug into existing systems or help design new CX workflows.

Key Highlights:

• Provides contact center outsourcing from Colombia
• Serves multiple industries including telecom and healthcare
• Combines agent support with automation and AI tools
• Offers both in-center and remote delivery models
• Focuses on long-term managed operations

Services:

• Contact center outsourcing
• Digital CX and omnichannel support
• AI and automation integration
• Back-office processing
• Quality assurance and training

Contact Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Twitter: x.com/foundeverglobal
• Facebook: www.facebook.com/FoundeverWorld
• Instagram: www.instagram.com/foundever_life

4. Concentrix

Concentrix runs contact center operations in Colombia that support large enterprise clients across various industries. The company delivers both voice and digital customer service using local talent, focusing on streamlined communication, performance tracking, and customer satisfaction. Teams in Colombia handle customer engagement for brands in retail, financial services, travel, and more.

The company uses a mix of technology and process management to maintain efficient support workflows. In Colombia, Concentrix builds customized teams based on volume, language needs, and industry-specific tasks. They handle onboarding, compliance, analytics, and coaching internally, providing clients with an outsourced solution that integrates into their business.

Key Highlights:

• Contact center outsourcing from Colombia
• Supports voice and non-voice channels
• Local teams with multilingual capabilities
• Works with both large-scale and niche operations
• Covers internal training and operational delivery

Services:

• Customer experience and contact center outsourcing
• Digital operations and transformation support
• Data and analytics
• AI-based CX platforms
• Technical and customer service staffing

Contact Information:

• Website: www.concentrix.com
• Phone: +1 (800) 747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Twitter: x.com/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Instagram: www.instagram.com/concentrix

5. Alorica

Alorica offers contact center outsourcing services from Colombia for brands in tech, retail, finance, and travel. The company focuses on digital-first customer interactions, with teams trained in omnichannel communication and customer lifecycle management. Operations in Colombia include both physical centers and work-from-home options depending on client requirements.

Alorica sets up teams that manage everything from general inquiries to more technical support cases. Their model includes tools and platforms for workflow automation, performance tracking, and customer feedback loops. The company also manages recruitment, training, and compliance as part of its managed service approach.

Key Highlights:

• Operates contact centers in Colombia
• Covers voice, chat, email, and social channels
• Focused on digital-first customer experience
• Offers on-site and remote delivery
• Builds teams for tech support, sales, and general care

Services:

• Contact center outsourcing
• Customer care and retention support
• Technical support
• AI-enhanced CX and analytics
• Back-office operations

Contact Information:

• Website: www.alorica.com
• Address: 5161 California Ave, Suite 100, Irvine, CA 92617, USA
• Phone: +1 866.256.7422
• E-mail: info@alorica.com
• LinkedIn: www.linkedin.com/company/alorica
• Twitter: x.com/OfficialAlorica
• Facebook: www.facebook.com/AloricaFanPage
• Instagram: www.instagram.com/officialalorica

6. Sutherland

Sutherland delivers contact center outsourcing services in Colombia with a focus on integrating digital tools, automation, and analytics into customer support operations. The company builds bilingual teams for clients in banking, healthcare, telecom, and other sectors. Teams in Colombia work on a managed basis, handling both customer engagement and operational performance tracking.

Sutherland also brings in automation to reduce manual work and improve speed across common customer service tasks. In Colombia, the focus is on blended teams that support chat, voice, and email channels. The company manages staffing, onboarding, metrics, and ongoing optimization in-house, making it easier for clients to outsource without taking on extra operational complexity.

Key Highlights:

• Offers contact center outsourcing in Colombia
• Focused on digital operations and automation
• Bilingual teams for global support
• Covers full-service setup and oversight
• Supports CX in financial, telecom, and healthcare sectors

Services:

• Contact center operations
• Digital CX and transformation support
• Automation and AI tools
• Data and performance analytics
• Cloud-based support solutions

Contact Information:

• Website: www.sutherlandglobal.com
• Phone: +57-035-320-8900
• E-mail: marketing@sutherlandglobal.com
• LinkedIn: www.linkedin.com/company/sutherland-global
• Twitter: x.com/SutherlandCorp
• Facebook: www.facebook.com/SutherlandGlobal

7. Transcom

Transcom offers contact center outsourcing services in Colombia, supporting customer operations for businesses in e-commerce, tech, financial services, and more. The company focuses on providing bilingual teams that manage customer conversations across multiple channels. Services include voice, email, chat, and social messaging support, delivered either from local centers or through remote setups depending on project needs.

In Colombia, Transcom handles everything from basic customer care to more complex support roles involving order management and account resolution. The company also offers tools and automation options for reporting, feedback, and service workflows. This setup allows clients to outsource both individual processes and larger service operations while keeping control over overall goals and service outcomes.

Key Highlights:

• Provides contact center outsourcing from Colombia
• Works with e-commerce, tech, and financial services clients
• Teams handle voice, chat, email, and social support
• Offers full-service support or project-based assistance
• Uses automation to enhance reporting and CX quality

Services:

• Contact center outsourcing
• Omnichannel customer support
• Technical support
• Order and account handling
• Workflow automation and analytics

Contact Information:

• Website: transcom.com
• Instagram: www.instagram.com/transcomwah

8. ibex

ibex provides contact center outsourcing services in Colombia, supporting global brands in tech, retail, financial services, and utilities. The company builds customer support operations with both in-house teams and AI-powered tools. In Colombia, ibex sets up multilingual support functions that include voice, chat, and digital services. Operations focus on helping businesses scale customer communication without taking on full internal teams.

Colombia-based teams at ibex handle support across the full customer journey, including onboarding, troubleshooting, retention, and billing inquiries. The company also integrates its own platforms and dashboards for tracking performance, agent efficiency, and feedback. This helps clients manage outsourced teams with more visibility and control, even if they’re based outside the region.

Key Highlights:

• Offers contact center outsourcing from Colombia
• Supports global brands across industries
• Builds multilingual and digital-first support teams
• Mix of human agents and AI-based solutions
• Focus on visibility and operational tracking

Services:

• Contact center outsourcing
• Voice and digital customer service
• CX analytics and performance tools
• Technical support and back-office processing
• AI-enabled support platforms

Contact Information:

• Website: www.ibex.co
• LinkedIn: www.linkedin.com/company/ibex-global
• Twitter: x.com/ibexWaveZero

9. Konecta

Konecta provides contact center outsourcing services in Colombia, focusing on CX support that blends human agents with AI and automation. The company builds local and regional teams to manage communication for clients in sectors like banking, retail, telecom, and healthcare. Their operations in Colombia are part of a global delivery network but are tailored to support Spanish, English, and multilingual audiences depending on client needs.

Contact center teams at Konecta manage general inquiries, complaint resolution, product support, and account assistance. The company handles recruitment, training, and workflow setup, offering clients both full-service outsourcing and add-on capacity models. Technology and analytics are integrated into daily operations to help clients measure customer satisfaction and improve service levels over time.

Key Highlights:

• Contact center outsourcing services delivered from Colombia
• Combines human agents with AI workflows
• Works with clients in finance, telecom, retail, and health
• Supports multiple languages including English and Spanish
• Offers both full and partial service team setups

Services:

• Customer service and contact center outsourcing
• Voice and non-voice support channels
• AI integration and digital CX
• Complaint handling and service resolution
• Training, QA, and performance tracking

Contact Information:

• Website: konecta.com
• Address: Cll 8 B # 65 - 191 Medellin, Colombia
• LinkedIn: www.linkedin.com/company/konecta-group

10. Vention

Vention provides contact center outsourcing services in Colombia as part of its broader support operations for startups and enterprises. While the company is best known for its software development and AI engineering work, it also sets up remote teams that handle customer communication tasks. These include technical support, user assistance, and issue resolution for clients in fintech, healthtech, and ecommerce sectors.

In Colombia, Vention recruits and manages bilingual agents who work as part of larger product or service teams. The company integrates support staff into client systems and workflows, covering onboarding, staffing, and day-to-day management. Services are tailored to match the tools and pace of fast-growing companies that want contact center capabilities without building out internal departments.

Key Highlights:

• Offers contact center outsourcing in Colombia
• Supports fintech, ecommerce, and tech clients
• Builds bilingual customer support teams
• Recruits and manages remote staff for communication roles
• Ties support operations into development workflows

Services:

• Contact center outsourcing
• Technical and customer support
• Team staffing and integration
• Back-office support for digital platforms
• Remote onboarding and workforce coordination

Contact Information:

• Website: ventionteams.com
• Address: 575 Lexington Avenue, 14th Floor, New York, NY 10022
• Phone: +1 (718) 374-5043
• E-mail: hello@ventionteams.com
• LinkedIn: www.linkedin.com/company/ventionteams
• Twitter: x.com/ventionteams
• Instagram: www.instagram.com/ventionteams

11. Atento

Atento offers contact center outsourcing in Colombia through its regional delivery centers and remote staffing models. The company works across sectors like telecom, insurance, automotive, and healthcare, providing voice and digital support for customer service, collections, and technical help. Teams in Colombia handle large-scale customer operations in Spanish and English.

The company builds its support operations using a mix of AI and traditional contact center management. Atento covers hiring, training, workflow monitoring, and compliance. Their services also include predictive analytics and real-time reporting that give clients visibility into support performance. Colombian operations are integrated into global systems but are locally managed to adapt to language and regional needs.

Key Highlights:

• Provides contact center outsourcing services from Colombia
• Supports telecom, insurance, and healthcare sectors
• Delivers bilingual voice and digital support
• Mixes human agents with AI and analytics tools
• Handles full team management and QA

Services:

• Contact center outsourcing
• Voice and digital customer support
• Collections and issue resolution
• Analytics and reporting
• AI integration for support automation

Contact Information:

• Website: atento.com
• LinkedIn: www.linkedin.com/company/atento

12. Globant

Globant provides contact center outsourcing as part of its digital services model, with teams based in Colombia and other delivery hubs. The company primarily focuses on AI-powered solutions, but also builds human-led teams that manage customer conversations across channels. These operations support sectors like healthcare, finance, media, and retail.

Support teams in Colombia are trained in customer care, platform troubleshooting, and client communication. Globant uses its own tools to combine service delivery with AI and automation, offering flexible setups depending on client size and service needs. In Colombia, the focus is often on hybrid support operations that blend digital platforms with real-time agent involvement.

Key Highlights:

• Runs contact center support from Colombia
• Works with clients in healthcare, retail, and media
• Offers hybrid setups with human agents and AI
• Supports customer service and technical inquiries
• Uses in-house platforms for automation and reporting

Services:

• Contact center outsourcing
• AI-enhanced customer support
• Digital service management
• Help desk and technical assistance
• Performance tracking and platform integration

Contact Information:

• Website: www.globant.com
• Address: LYD House Coworking - Sede Mall 98, Cra 58 # 96 - 187 Piso 2, Oficina, 120, Barranquilla
• Phone: +57 601 5142636
• E-mail: hi@globant.com
• LinkedIn: www.linkedin.com/company/globant
• Facebook: www.facebook.com/Globant
• Instagram: www.instagram.com/globant

13. TaskUs

TaskUs delivers contact center outsourcing services from Colombia, focusing on digital-native brands in industries like gaming, fintech, ecommerce, and social media. The company builds scalable customer support teams that handle everything from onboarding to issue escalation, combining human agents with AI-based tools. Colombian teams operate in English and Spanish, covering chat, phone, and email channels.

TaskUs also supports clients with trust and safety, content moderation, and back-office operations. The company manages hiring, onboarding, training, and wellness programs for its teams. In Colombia, the focus is on lean, high-performing support units that align with rapid growth and shifting customer expectations.

Key Highlights:

• Offers contact center outsourcing services from Colombia
• Works with tech, gaming, and social platforms
• Bilingual support in English and Spanish
• Combines digital tools with live agents
• Handles staffing, compliance, and performance

Services:

• Contact center outsourcing
• Trust and safety operations
• Digital CX and customer onboarding
• AI and data support
• Sales and retention assistance

Contact Information:

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Twitter: x.com/taskus
• Facebook: www.facebook.com/TaskUsPH
• Instagram: www.instagram.com/taskusph

14. TDCX

TDCX provides contact center outsourcing in Colombia with a focus on digital CX, sales support, and AI enablement. The company runs multilingual teams that support voice, chat, and email communications for industries such as tech, retail, travel, and finance. Colombia is one of its delivery hubs that blends local staffing with standardized global processes.

Support teams at TDCX handle everything from general care to more complex tasks like lead qualification and product support. Operations include hiring, QA, analytics, and workflow improvement. AI-based tools are used for personalization and workflow efficiency, but agent-led support remains central in most Colombian operations.

Key Highlights:

• Contact center outsourcing available in Colombia
• Supports voice and digital service channels
• Works with clients in tech, retail, and finance
• Combines live agents with AI tools
• Handles full workflow and staffing processes

Services:

• Contact center operations
• Sales enablement and lead generation
• Omnichannel support
• CX analytics and performance tools
• AI-based service improvement

Contact Information:

• Website: www.tdcx.com
• Address: Calle 26 # 92-32 (Gold 9- Piso 4), Centro Empresarial Connecta, Bogotá, Colombia
• Phone: +57 601 743 3303
• E-mail: tdro.hr@tdcx.com
• LinkedIn: www.linkedin.com/company/tdcxgroup
• Twitter: x.com/tdcxgroup
• Facebook: www.facebook.com/tdcxgroup
• Instagram: www.instagram.com/tdcxgroup

15. IntouchCX

IntouchCX offers contact center outsourcing in Colombia, supporting clients through a mix of on-site and remote operations. The company works with brands in retail, fintech, travel, healthcare, and media, managing customer interactions across chat, voice, email, and social channels. Colombian teams are set up for multilingual delivery and are supported by internal tools and automation to handle CX workflows more efficiently.

IntouchCX manages staffing, training, and performance tracking directly, while also offering AI support and digital service enhancements. Their Colombian delivery centers are integrated into broader global operations but maintain a localized focus on client requirements, regional culture, and language needs. Services include contact center support, back office, trust and safety, and CX transformation consulting.

Key Highlights:

• Provides contact center outsourcing in Colombia
• Supports voice, chat, email, and social interactions
• Works with clients in fintech, retail, healthcare, and more
• Offers both digital CX and human-led support models
• Runs bilingual and multilingual teams across the region

Services:

• Contact center outsourcing
• Back office operations
• Trust and safety moderation
• AI services and annotation
• Advisory and transformation consulting

Contact Information:

• Website: www.intouchcx.com
• LinkedIn: www.linkedin.com/company/intouchcx
• Twitter: x.com/intouch__CX
• Facebook: www.facebook.com/intouchcx.official
• Instagram: www.instagram.com/intouchcx

16. OutPLEX

OutPLEX delivers contact center outsourcing services from Colombia with a focus on combining conversational AI with human customer support. The company supports global clients in industries such as retail, finance, and telecom. Colombian teams handle both inbound and outbound service tasks using a mix of digital messaging platforms and voice support.

OutPLEX builds teams for chat, SMS, email, and voice interactions and complements them with backend support from developers, conversation designers, and analysts. The Colombian operations are used for both nearshore service delivery and 24/7 global coverage. Services include traditional CX support as well as automation tuning and bot optimization.

Key Highlights:

• Provides contact center outsourcing from Colombia
• Focuses on blending live agents with AI platforms
• Offers voice and messaging support across channels
• Supports retail, financial services, and telecom clients
• Covers both front-line and back-end CX roles

Services:

• Voice and digital contact center support
• Chat and messaging services
• AI optimization and bot support
• Sales and customer retention
• Technical support and issue resolution

Contact Information:

• Website: outplex.com
• Address: Carrera 7 #75-51 Bogotá, Colombia
• Phone: +1 (866) 421-1426
• LinkedIn: www.linkedin.com/company/outplex-outsourcing
• Facebook: www.facebook.com/OutPLEXDR
• Instagram: www.instagram.com/outplexdr

Conclusion

Outsourcing contact center operations to Colombia isn’t just about saving costs anymore. It’s become a strategic move for companies that want to stay responsive, multilingual, and agile without overcomplicating internal structures. With a mix of global players and regional specialists, Colombia’s outsourcing scene has quietly built up serious range – from basic customer care to high-touch support backed by automation and AI.

What stands out isn’t just the range of services, but the way companies here blend people, tech, and flexibility. You’ll find setups that work for fast-scaling startups as well as enterprise-grade operations that need 24/7 coverage. And the bonus? You’re working in a time zone that actually lines up with major markets. Whether you're looking to fill in some gaps or hand off a full customer support function, Colombia offers enough depth and variety to build a setup that fits – without the fluff.