When it comes to outsourcing customer service, the Philippines stands out as one of the best destinations. Known for its skilled workforce, strong English proficiency, and cultural alignment with Western businesses, the country has become a hub for contact center outsourcing. Whether it’s handling customer inquiries, tech support, or sales, Filipino contact center providers are experts in delivering top-notch services at a competitive price. 

1. NeoWork

At NeoWork, we’re all about making customer service easier and more efficient for businesses. We connect companies with skilled contact center teams in the Philippines, offering flexible and scalable solutions that can grow with you. Whether it’s managing customer inquiries, providing technical support, or handling day-to-day tasks like credentialing, our team has the expertise to integrate smoothly into your operations and help things run more efficiently.

We take the time to understand your specific needs and provide customized outsourcing solutions that adapt as your business evolves. With a focus on delivering high-quality performance, we make sure everything is aligned, using tools like Salesforce and Zendesk to ensure a seamless experience. We handle the heavy lifting–quality assurance, reporting, and workforce management–so you can focus on growing your business while we take care of the support.

Key Highlights:

• Expertise in contact center outsourcing with teams based in the Philippines
• Flexible and scalable outsourcing solutions tailored to client needs
• Focus on high-quality performance and adaptability
• Strong emphasis on quality assurance, dedicated reporting, and workforce management
• Integration with modern tools like Salesforce, Zendesk, and others

Services:

• Customer support and credentialing
• Virtual assistant services (bookkeeping, social media management, executive assistance)
• IT and software development services
• Quality assurance and workforce management
• Dedicated reporting and operations partnership
• Creative services (animation, graphic design, virtual production)

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. Helpware

Helpware is a BPO company that offers a wide variety of customer service solutions, including contact center outsourcing, to businesses in all sorts of industries. They focus on digital services and work with high-growth, innovative companies to deliver smooth and seamless customer experiences. From call center support and email/chat services to content moderation and fraud prevention, Helpware tailors their services to meet the unique needs of each client.

Based in the Philippines, Helpware connects businesses with skilled agents who are trained to handle everything from customer inquiries to technical support. Their approach is all about making improvements constantly, helping businesses scale up efficiently while still providing top-notch customer interactions. By combining advanced technology with a strong, reliable team, Helpware ensures that each customer interaction helps build trust and loyalty.

Key Highlights:

• Specializes in contact center outsourcing and customer experience management
• Offers flexible, scalable outsourcing solutions
• Provides services in multiple channels: voice, email, chat, and more
• Focuses on content moderation, fraud prevention, and AI-driven customer service
• Partners with high-growth companies to deliver superior customer experiences

Services:

• Call center support and customer care
• Chat, email, and technical support
• Content moderation and fraud prevention
• AI-powered customer service solutions
• Back-office support including data entry and research
• Digital marketing and cybersecurity support

Contact Information:

• Website: www.helpware.com
• Address: 110 W Vine St, Lexington, KY, 40507, USA
• Phone: +1 (949) 273 - 2824
• E-mail: hello@helpware.com
• LinkedIn: www.linkedin.com/company/helpware
• Twitter: x.com/helpwarecom
• Facebook: www.facebook.com/helpware.io
• Instagram: www.instagram.com/helpware.io

3. [24]7.ai

[24]7.ai is a contact center outsourcing company that uses AI to make customer service better and more efficient. With a solid presence in the Philippines, they focus on training their agents, integrating the latest tech, and making sure every customer interaction is top-notch. Their services cover everything from customer support and technical help to sales, all delivered through omnichannel solutions so businesses can provide quick, personalized service to their customers.

What sets [24]7.ai apart is their mix of AI and machine learning to boost agent performance and optimize customer interactions. This blend of human empathy and cutting-edge technology helps them keep up with the fast-paced, ever-changing demands of the market. And since their services are available across different time zones, they’re a reliable partner for companies wanting to improve their customer experience and push forward with digital transformation.

Key Highlights:

• Focus on AI-powered customer service and omnichannel solutions
• Expertise in customer support, technical assistance, and sales
• Strong presence in the Philippines with continuous availability across time zones
• Prioritizes agent training and technology integration
• Supports a diverse, inclusive work environment

Services:

• Customer support and technical assistance
• Sales and lead generation
• AI-powered customer service solutions
• Omnichannel support (voice, chat, email)
• Analytics and reporting
• Digital transformation consulting

Contact Information:

• Website: www.247.ai
• Address: SM Megamall Bldg. D IT Center (6th Floor) J. Vargas Cor. EDSA, Wack Wack Village, Mandaluyong City - 1555 Philippines
• Phone: +1 650 385 2247
  LinkedIn: www.linkedin.com/company/24-7-ai
• Twitter: x.com/247ai
• Facebook: www.facebook.com/247US
• Instagram: www.instagram.com/247.aiglobal

4. Teleperformance (TP)

Teleperformance, or TP as it’s commonly known, is a big player in the contact center outsourcing world, offering a wide range of customer service solutions to companies across different industries. They’ve been around for quite a while in the Philippines and have earned a strong reputation for delivering quality customer care, technical support, and business process outsourcing services. What sets them apart is their expertise in omnichannel service, advanced analytics, and intelligent automation, all of which help businesses provide smooth, efficient customer experiences.

What makes TP stand out is how they balance cutting-edge technology with good old-fashioned human empathy. Their agents are equipped to tackle everything from simple queries to more complex problems. And with their presence in the Philippines, they offer 24/7 support, making them a solid choice for companies that need reliable service across multiple time zones.

Key Highlights:

• Specializes in omnichannel contact center outsourcing
• Offers advanced analytics and AI-powered solutions
• Expertise in customer care, technical support, and sales
• Supports digital transformation and process optimization
• 24/7 availability across global time zones

Services:

• Customer care and technical support
• Sales and lead generation
• Omnichannel support (voice, chat, email)
• Intelligent automation and AI solutions
• Analytics and reporting
• Digital transformation consulting

Contact Information:

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Twitter: x.com/Teleperformance
• Facebook: www.facebook.com/teleperformancebrasil
• Instagram: www.instagram.com/teleperformance_group

5. SixEleven BPO

SixEleven BPO is a contact center outsourcing company based in the Philippines in the business process outsourcing industry. They specialize in creating flexible and customized solutions for businesses, offering services like lead generation, technical support, chat and email support, and data processing. By working closely with clients, SixEleven ensures that the outsourcing solutions they provide are tailored to meet the unique needs of each business.

As a contact center outsourcing provider, SixEleven is committed to delivering high-quality customer support. Their team is dedicated and well-trained to handle all customer service needs, ensuring reliable and efficient support. With a focus on innovation and customer satisfaction, SixEleven offers scalable solutions that can evolve with their clients' growing needs.

Key Highlights:

• Business process outsourcing
• Specializes in flexible, tailored outsourcing solutions
• Provides services in lead generation, technical support, and more
• Strong focus on customer satisfaction and service excellence
• Invests in technology and agent development for continuous improvement

Services:

• Lead generation and telemarketing sales
• Technical support and helpdesk services
• Chat and email support
• Inbound sales and customer support
• Data entry and research
• Document processing and quality control validation

Contact Information:

• Website: www.sixelevenbpo.com
• Phone: +63 (998) 957-8611
• E-mail: info@sixelevenbpo.com
• LinkedIn: www.linkedin.com/company/six-eleven-global-services-and-solutions
• Instagram: www.instagram.com/iamsixeleven

6. Unity Communications

Unity Communications is a BPO provider that offers a wide range of outsourcing solutions, with a strong presence in the Philippines. They specialize in contact center outsourcing, providing businesses with skilled agents who handle customer interactions through voice, chat, and email. By combining AI-driven automation with human expertise, Unity creates efficient and scalable customer support systems, helping businesses deliver quick and effective service while also improving operational efficiency.

Unity works with clients in a variety of industries, including e-commerce, fintech, and healthcare. Their services are flexible and designed to support businesses of all sizes, focusing on transparency, cost-effectiveness, and solutions that can grow with their clients. Whether it's answering customer inquiries, managing technical support, or handling back-office tasks, Unity Communications offers custom outsourcing solutions to fit the unique needs of each business.

Key Highlights:

• Provides contact center outsourcing services in the Philippines
• Combines AI-driven automation with human expertise for scalable solutions
• Supports industries such as e-commerce, fintech, and healthcare
• Offers a range of customer service options, including voice, chat, and email support
• Focuses on flexibility, transparency, and cost-effective solutions

Services:

• Customer support outsourcing (voice, chat, email)
• Technical support outsourcing
• Back-office support services
• AI-driven automation for improved efficiency
• Scalable contact center solutions for businesses of all sizes
• E-commerce customer service and fintech support

Contact Information:

• Website: unity-connect.com
• Address: 4647 Molino Blvd Bacoor, Cavite, Philippines
• Phone: (888) 512.3515
• E-mail: sales@unity-connect.com
• LinkedIn: www.linkedin.com/company/unity-communications
• Twitter: x.com/unityconnectBPO
• Facebook: www.facebook.com/UnityCommunicationsBPO
• Instagram: www.instagram.com/unitycommunicationsbpo

7. Magellan Solutions

Magellan Solutions is a BPO company based in the Philippines, offering a variety of contact center outsourcing services to help businesses of all sizes. They specialize in customer service, managing both inbound and outbound calls, and providing back-office support. What sets them apart is their ability to deliver cost-effective solutions, tapping into the highly skilled workforce in the Philippines, which is known for excellent English skills and top-notch customer service.

The company provides 24/7 support, so businesses can keep things running smoothly no matter the time zone. Their services include everything from technical support and lead generation to appointment setting and multilingual call center services. With flexible pricing and the ability to customize solutions based on specific client needs, Magellan Solutions has earned a reputation as a reliable partner for businesses looking to outsource their customer service operations.

Key Highlights:

• Contact center outsourcing
• Specializes in inbound and outbound call handling, technical support, and back-office services
• Provides 24/7 customer support with flexible pricing options
• Skilled agents with a high level of English proficiency
• Offers multilingual call center services for global businesses

Services:

• Inbound and outbound call center services
• Technical support and helpdesk services
• Lead generation and appointment setting
• Multilingual call center services (up to 12 languages)
• Customer support outsourcing (voice, email, chat)
• Data entry, market research, and form processing

Contact Information:

• Website: www.magellan-solutions.com
• Address: PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City 1552 Philippines
• Phone: +63 (2) 8396-6000
• E-mail: hello@magellan-solutions.com
• LinkedIn: www.linkedin.com/company/magellanbpo
• Facebook: www.facebook.com/magellanbpo
• Instagram: www.instagram.com/magellansolutions

8. Foundever

Foundever is a global customer experience outsourcing provider with a strong focus on creating meaningful and human-centered interactions. With a significant presence in the Philippines, Foundever offers contact center services that blend AI capabilities with expert human support to deliver seamless customer experiences. Their services cater to industries such as technology, e-commerce, and healthcare, helping businesses streamline customer interactions and boost satisfaction.

The company’s approach emphasizes personalized service, supported by advanced AI and operational insights. Foundever ensures that every customer interaction contributes to building loyalty and trust, whether through voice, chat, or email channels. Their culture of care, combined with a focus on operational excellence, allows them to provide top-tier customer support while also driving digital transformation for their clients.

Key Highlights:

• Provides contact center outsourcing services with a blend of AI and human expertise
• Focuses on personalized customer interactions across multiple channels (voice, chat, email)
• Serves industries including technology, e-commerce, and healthcare
• Emphasizes operational excellence and digital transformation
• Strong global presence with a culture of care and support

Services:

• Customer experience outsourcing (voice, chat, email)
• AI-powered customer service solutions
• Digital transformation consulting
• Multichannel contact center services
• Support for industries like technology, e-commerce, and healthcare
• Operational insights and performance management

Contact Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Twitter: x.com/foundeverglobal
• Facebook: www.facebook.com/FoundeverWorld
• Instagram: www.instagram.com/foundever_life

9. Concentrix

Concentrix is a global provider of business services, with a strong emphasis on contact center outsourcing, particularly in the Philippines. The company helps businesses improve their customer service experience through AI-driven solutions and human expertise. With a focus on digital transformation, Concentrix assists companies in enhancing their operational efficiency and creating seamless customer experiences across various touchpoints.

Their contact center services cover industries such as automotive, healthcare, retail, and more. Concentrix uses a combination of data, analytics, and advanced technology to provide businesses with scalable solutions that meet their customer service needs. Their team works to transform business operations and modernize technology to ensure that companies can meet the evolving demands of their customers.

Key Highlights:

• Specializes in AI-driven and human-centered customer service solutions
• Provides scalable contact center outsourcing services in the Philippines
• Supports a wide range of industries, including automotive, healthcare, and retail
• Focuses on digital transformation and operational efficiency
• Offers services across various customer touchpoints and communication channels

Services:

• Contact center outsourcing (voice, chat, email)
• AI-powered customer service solutions
• Data analytics and business intelligence
• Digital operations and technology integration
• Strategy and design for customer experience
• Industry-specific solutions for automotive, healthcare, retail, and more

Contact Information:

• Website: www.concentrix.com
• Phone: +1 (800) 747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Twitter: x.com/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Instagram: www.instagram.com/concentrix

10. VXI

VXI is a global business process outsourcing company that provides customer experience (CX) solutions through contact center outsourcing, with a significant presence in the Philippines. VXI focuses on driving business growth by helping brands enhance customer engagement, reduce complexity, and improve customer satisfaction. They offer a wide range of services that cater to diverse industries such as healthcare, retail, banking, and more.

The company leverages advanced technology, including AI and automation, to complement their expert human agents, ensuring scalable and efficient customer service solutions. VXI’s services include omnichannel customer support, sales, technical assistance, and more, all designed to align with the specific needs and goals of their clients.

Key Highlights:

• Focuses on customer experience (CX) outsourcing with a global presence
• Offers omnichannel customer support services in the Philippines
• Provides scalable solutions across industries like healthcare, retail, and banking
• Utilizes AI and automation to enhance human expertise
• Aims to improve customer engagement and satisfaction

Services:

• Omnichannel contact center services (voice, chat, email)
• Customer support and technical assistance
• Sales and lead generation
• AI and automation-powered customer service solutions
• Industry-specific solutions for healthcare, retail, banking, and more
• Data analytics and performance management

Contact Information:

• Website: vxi.com
• Address: 515 S. Figueroa Street, Suite 600, Los Angeles, CA 90071
• LinkedIn: www.linkedin.com/company/vxi-global-solutions-inc
• Twitter: x.com/vxiglobal

11. Sutherland Global

Sutherland Global provides business process outsourcing services with a focus on digital transformation and operational optimization. With a significant presence in the Philippines, Sutherland offers contact center outsourcing solutions that integrate AI, automation, and advanced analytics to improve customer experience and streamline business operations. Their services span various industries, including healthcare, retail, fintech, and more.

The company emphasizes its ability to drive efficiency, accelerate innovation, and enhance customer satisfaction. Sutherland’s contact center services cover everything from customer service and technical support to sales and digital engagement. By leveraging digital engineering and AI, Sutherland enables businesses to scale effectively and improve their customer interactions.

Key Highlights:

• Specializes in contact center outsourcing with a focus on AI and automation
• Supports a wide range of industries, including healthcare, retail, and fintech
• Emphasizes digital transformation and operational optimization
• Provides services in customer service, technical support, and sales
• Uses advanced analytics and digital engineering to enhance customer interactions

Services:

• Contact center outsourcing (voice, chat, email)
• AI-powered customer service and automation solutions
• Technical support and helpdesk services
• Sales and lead generation
• Digital customer experience and engagement
• Data analytics and operational optimization

Contact Information:

• Website: www.sutherlandglobal.com
• Phone: +57-035-320-8900
• E-mail: marketing@sutherlandglobal.com
• LinkedIn: www.linkedin.com/company/sutherland-global
• Twitter: x.com/SutherlandCorp
• Facebook: www.facebook.com/SutherlandGlobal

12. TELUS Digital

TELUS Digital offers a variety of AI-powered customer experience solutions, including contact center outsourcing services in the Philippines. They focus on providing businesses with human-centered and technology-driven customer service that improves engagement and retention. With a commitment to using AI and automation, TELUS Digital enhances customer interactions, helping businesses scale efficiently and stay competitive in an evolving digital landscape.

TELUS Digital provides end-to-end solutions for industries such as retail, e-commerce, fintech, and healthcare. Their services range from omnichannel support to data-driven analytics, designed to meet the specific needs of clients and their customers. By combining AI with human expertise, TELUS Digital helps businesses create meaningful customer experiences across all stages of the customer journey.

Key Highlights:

• Offers AI-powered customer experience solutions in the Philippines
• Provides omnichannel contact center outsourcing services
• Focuses on human-centered and technology-driven customer service
• Supports industries like retail, e-commerce, fintech, and healthcare
• Helps businesses enhance customer engagement and retention

Services:

• Omnichannel contact center outsourcing (voice, chat, email)
• AI and automation-powered customer service solutions
• Customer experience and engagement services
• Digital transformation consulting
• Data analytics and insights
• Industry-specific solutions for retail, e-commerce, fintech, and healthcare

Contact Information:

• Website: www.telusdigital.com
• Address: Araneta Center General MacArthur Avenue Cubao Quezon City 0810 Philippines
• LinkedIn: www.linkedin.com/company/telus-digital
• Facebook: www.facebook.com/TELUSDigital

13. TTEC

TTEC is a global provider of customer experience solutions, offering a wide range of services, including contact center outsourcing. With a strong presence in the Philippines, TTEC combines advanced technology with human expertise to create seamless customer experiences. They focus on delivering high-quality service through a mix of AI-powered solutions and skilled agents, ensuring businesses can engage with their customers across multiple channels effectively.

TTEC’s services include customer support, sales, technical assistance, and digital transformation consulting. They work with businesses of all sizes to help them design, implement, and scale customer service strategies that are efficient, personalized, and reliable. Their goal is to optimize the customer journey and increase satisfaction by using the right combination of people and technology.

Key Highlights:

• Provides contact center outsourcing services in the Philippines
• Combines AI-driven technology with human expertise for seamless customer interactions
• Offers a wide range of services including customer support, sales, and technical assistance
• Focuses on enhancing the customer journey and satisfaction

Services:

• Customer support (voice, chat, email)
• Sales and lead generation
• Technical support and troubleshooting
• Digital transformation consulting
• AI-powered customer experience solutions
• CX management and consulting

Contact Information:

• Website: www.ttec.com
• Address: Five eCom Center, 9th Floor, Harbor Drive, Mall of Asia Complex, Pasay City 1300, Philippines
• Phone: +63 (02) 7739 7510
• E-mail: verifications@thomas-and-company.com
• LinkedIn: www.linkedin.com/company/ttec
• Twitter: x.com/tteclife
• Facebook: www.facebook.com/TTEClife
• Instagram: www.instagram.com/tteclife

14. Open Access BPO

Open Access BPO is a contact center outsourcing company based in the Philippines, offering multilingual customer support and back-office services to a wide range of industries. They specialize in creating tailored outsourcing solutions, leveraging their expertise in business intelligence, advanced processes, and diverse talent. Open Access BPO’s services are designed to help businesses grow by providing scalable solutions that meet specific needs across various sectors like e-commerce, telecom, and SaaS.

The company operates with a focus on delivering high-quality customer experiences and ensuring operational excellence. Open Access BPO works closely with clients to customize solutions that fit their requirements, from customer support to content moderation and back-office tasks. Their multilingual capabilities allow them to effectively serve a global market, ensuring businesses can meet the needs of their diverse customer base.

Key Highlights:

• Provides contact center outsourcing services in the Philippines
• Specializes in multilingual support across different languages
• Focuses on customized solutions tailored to clients' needs
• Offers services in industries like e-commerce, telecom, and SaaS
• Strong emphasis on business intelligence and operational excellence

Services:

• Customer experience (voice, chat, email)
• Content moderation and social media management
• Back-office support (data entry, research, etc.)
• Lead generation and appointment setting
• Technical support and troubleshooting
• Multilingual call center services

Contact Information:

• Website: www.openaccessbpo.com
• Address: 19/F 6783 Robinsons Summit Center, Ayala Avenue, Makati City, Philippines 1226
• Phone: +1-888-888-1519
• E-mail: marketing@openaccessbpo.com
• LinkedIn: www.linkedin.com/company/open-access-bpo
• Twitter: x.com/OpenAccessBPO
• Facebook: www.facebook.com/OpenAccessBPO
• Instagram: www.instagram.com/openaccessbpo

15. Piton Global

Piton Global is a business process outsourcing (BPO) company with a strong focus on contact center outsourcing services. Based in the Philippines, the company helps businesses navigate the complexities of outsourcing by providing customized, high-quality services that meet the specific needs of each client. Piton Global specializes in a wide range of contact center solutions, including customer service, technical support, and back-office services. Their approach combines cutting-edge technology, skilled professionals, and process optimization to enhance customer interactions and operational efficiency.

With a commitment to excellence and a deep understanding of various industries, Piton Global offers tailored outsourcing solutions that ensure scalability and adaptability. The company’s services are designed to help businesses improve their customer experience while reducing operational costs and maintaining a high standard of service. Their global reach and strategic partnerships with trusted BPO providers make them a reliable partner for companies looking to outsource their customer service operations.

Key Highlights:

• Provides contact center outsourcing services from the Philippines
• Specializes in customer service, technical support, and back-office solutions
• Focuses on leveraging technology and process optimization
• Offers customized, scalable solutions for businesses of all sizes
• Works with trusted, award-winning BPO providers across multiple regions

Services:

• Customer service and support (voice, chat, email)
• Technical support and troubleshooting
• Back-office outsourcing (data processing, HR, finance)
• Multilingual support
• Customer acquisition and lead generation
• Collections and debt recovery

Contact Information:

• Website: www.piton-global.com
• Phone: 866-201-3370
• E-mail: contactus@piton-global.com

Coclusion

The Philippines has established itself as a key destination for contact center outsourcing, combining a skilled workforce, competitive pricing, and strong tech integration. Companies like Concentrix, VXI, Sutherland, and TELUS Digital operate extensively in the country, offering customer service, technical support, and sales assistance to businesses across multiple sectors. Filipino teams are known for their ability to manage customer interactions smoothly across voice, chat, and email channels.

What makes the Philippines stand out is the way it balances human expertise with AI-powered tools. This blend allows for scalable, efficient support that adapts to changing business needs. It’s not just about answering calls anymore–it’s about improving operations, enhancing customer satisfaction, and supporting digital growth. For companies looking to outsource, the Philippines remains a reliable and flexible option for high-quality customer service delivery.