In today's fast-paced business world, keeping your customer relationships humming along smoothly often means looking beyond your own walls. Colombia has stepped up as a powerhouse for CRM management outsourcing, thanks to its sharp bilingual talent, rock-solid infrastructure, and costs that won't break the bank. These top-tier companies aren't just handing off tasks-they're building tailored systems that turn data into real revenue drivers, whether it's through slick Salesforce setups, Zendesk tweaks, or full-blown analytics overhauls. If you're eyeing ways to scale without the growing pains, the options here blend nearshore perks with global-grade expertise. Let's dive into what makes these providers stand out and how they can fit right into your operations.

1. NeoWork

At NeoWork we place dedicated CRM managers from Colombia (and the Philippines) straight into companies that need someone to truly own the CRM full-time without paying local salaries. These managers log in every day as if they sit right next to you, taking care of daily platform maintenance, building the reports you actually look at, cleaning up messy data, and creating automations that people don’t immediately turn off. Because each manager works exclusively for one client, they pick up your specific sales process, customer segments, and all the little quirks of your business pretty fast.

Most days we’re tweaking workflows in Salesforce or HubSpot, putting together pipeline reviews, flagging accounts that are drifting toward churn, or setting up nurture sequences that make sense for your audience. Companies that bring in one of our CRM managers usually tell us the system finally stops being a graveyard of old contacts and starts feeding real conversations, upsells, and renewals.

Key Highlights:

• Provides full-time dedicated CRM managers based in Colombia
• Managers work exclusively for one client at a time
• 91% annualized teammate retention rate and 3.2% candidate selectivity rate
• Covers major platforms including Salesforce, HubSpot, Dynamics 365, and Pipedrive
• Handles both technical administration and customer analytics
• Offers flexible scheduling with good overlap for US and European hours

Services:

• Daily CRM platform administration and customization
• Data cleaning, migration, and enrichment
• Pipeline management and sales process optimization
• Custom reporting and dashboard creation
• Automation workflows and integrations with other tools
• Customer health scoring and retention campaigns
• User training and ongoing system support

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Fusion CX

Fusion CX runs customer experience operations from Medellín, tapping into the city's mix of bilingual agents and growing tech scene. The setup lets them handle interactions in a long list of languages while keeping costs lower than many North American options. Cloud contact centers and automation tools help them adjust staffing quickly when client volumes shift.

Agents get regular training on tone consistency and cultural details, and the company leans on AI for routing calls, analyzing chats, and spotting patterns in customer conversations. Most of the work revolves around omnichannel support, so customers move between phone, email, chat, and social without repeating themselves.

Key Highlights:

• Operates from Medellín with bilingual English-Spanish agents
• Supports a wide range of languages through the Colombian operation
• Uses cloud infrastructure for fast scaling
• Holds ISO 27001 and PCI DSS certifications
• Runs 24/7 coverage with nearshore time-zone alignment

Services:

• Multilingual customer support (voice, chat, email, social)
• Omnichannel contact center management
• AI-driven automation and routing
• CRM integration and reporting
• Back-office processing

Contact Information:

• Website: www.fusioncx.com 
• Phone: +919073900798
• Email: contact@fusioncx.com
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• Instagram: www.instagram.com/fusioncxofficial

3. Doble Group

Doble Group focuses on Salesforce projects out of Colombia, handling everything from initial consulting to full implementation and ongoing tweaks. Most of their work stays inside the Salesforce ecosystem, so they spend time mapping business processes, cleaning data, and building custom flows that match how clients actually operate.

The Colombian delivery center gives them the advantage of working in-house developers and admins who overlap with U.S. hours, making daily stand-ups and quick fixes straightforward. They also run training sessions for client teams once systems go live.

Key Highlights:

• Concentrates on Salesforce consulting and implementation
• Works in Colombian time zones close to North America
• Offers end-to-end project delivery from discovery to support
• Provides local Spanish-speaking Salesforce talent

Services:

• Salesforce consulting and process mapping
• Custom development and AppExchange solutions
• Data migration and system integration
• User training and change management
• Ongoing Salesforce administration and optimization

Contact Information:

• Website: doblegroup.com 
• Phone: +57 601 915 8704
• Email: info@doblegroup.com
• LinkedIn: www.linkedin.com/company/doblegroup
• Instagram: www.instagram.com/doblegroup

4. WOW24-7

WOW24-7 manages day-to-day CRM operations for companies that want someone else to run the platform and handle the tickets. They set up new instances, migrate data, train agents, and then keep everything running across email, chat, phone, and social channels. The operation runs around the clock with agents covering multiple European languages alongside English and Spanish.

Most clients hand over ticket triage, data entry, response drafting, and reporting so their own staff can stay focused elsewhere. Automation rules and custom dashboards are part of the standard package, and they adjust staffing month-to-month without long contracts.

Key Highlights:

• Runs full CRM administration and support desks
• Covers multiple languages including German, French, Dutch, Italian, Spanish
• Offers no long-term contract lock-in
• Handles data migration and system customization
• Provides real-time dashboards and SLA tracking

Services:

• CRM setup and configuration (HubSpot, Salesforce, Zendesk, Gorgias, Intercom)
• Ticket handling and response management
• Workflow automation and reporting
• Data entry, enrichment, and cleanup
• Omnichannel support including voice and video

Contact Information:

• Website: wow24-7.com
• Phone: +1 (855) 709-4270
• Email: info@wow24-7.io
• Address: Cl 98 No. 70 91, Bogotá D.C., Colombia
• LinkedIn: www.linkedin.com/company/wow24-7
• Facebook: www.facebook.com/people/Wow24-7/100089396276848
• Twitter: x.com/wow24_7_io
• Instagram: www.instagram.com/wow24.7company

5. TDS Global Solutions

TDS Global Solutions works as a matchmaker between businesses and customer support providers across various countries, including Colombia as one of the nearshore options they highlight. Companies turn to them when they want to outsource phone, chat, email, or technical support without spending time searching through hundreds of call centers themselves. The Colombian locations they connect clients with benefit from time-zone overlap with the U.S. and a mix of English-Spanish agents.

The process usually starts with figuring out what the client actually needs, then TDS pulls from its vetted list of partners to suggest a few that fit. After that, they help with contracts, SLAs, and ongoing checks to make sure the arrangement keeps running smoothly.

Key Highlights:

• Acts as an outsourcing advisor and connector rather than a direct provider
• Includes Colombia in its nearshore recommendations for North American clients
• Focuses on vetted call-center partners with industry-specific experience
• Helps with SLA negotiation and performance monitoring
• Offers follow-the-sun coverage options

Services:

• Customer support outsourcing advisory
• Provider selection and vetting
• Contract and SLA facilitation
• Omnichannel support setup (voice, chat, email, social)
• Technical and help-desk outsourcing coordination

Contact Information:

• Website: www.tdsgs.com 
• Phone: 8887884441
• Email: marketing@tdsgs.com
• Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A.
• LinkedIn: www.linkedin.com/company/tds-global-solutions
• Facebook: www.facebook.com/TDSGlobalSolutions

6. PITON Global

PITON Global runs contact-center operations with a heavy focus on making whatever CRM system the client already uses work better for agents on the floor. A lot of their day-to-day involves setting up integrations, cleaning customer data, building workflows, and training agents so tickets move faster. They handle both voice and written channels from Colombia, taking advantage of the local talent pool that speaks clear English and Spanish.

Clients usually hand over the ongoing CRM administration - things like ticket routing, reporting dashboards, and keeping the knowledge base current - while keeping strategic decisions in-house. The setup allows quick scaling when call volume jumps without needing to hire locally.

Key Highlights:

• Operates contact centers in Colombia with English-Spanish coverage
• Specializes in CRM-driven support operations
• Handles both inbound and outbound interactions
• Provides omnichannel coverage including social media and chat
• Adjusts staffing based on client volume fluctuations

Services:

• Daily CRM administration and ticket management
• Omnichannel customer support (phone, email, chat, social)
• Workflow automation and custom reporting
• Agent training on client-specific CRM instances
• Data cleanup and integration work

Contact Information:

• Website: www.piton-global.com
• Phone: 866-201-3370
• Email: contactus@piton-global.com

7. Foundever

Foundever maintains delivery centers in Colombia as part of its broader Latin American footprint, using the locations for both English and Spanish-language support aimed mostly at U.S. and European clients. Agents there handle everything from basic inquiries to complex troubleshooting across phone, chat, email, and social platforms, with the usual emphasis on keeping interactions consistent no matter the channel.

A big part of what they do involves tying whatever CRM the client runs into the contact-center tools so agents see the full customer history right away. The Colombian sites also feed into round-the-clock schedules by handing off to other regions when shifts end.

Key Highlights:

• Runs contact-center seats in Colombia for English and Spanish support
• Focuses on omnichannel consistency
• Integrates deeply with client CRM instances
• Supports follow-the-sun operational models
• Handles customer experience programs for larger brands

Services:

• Multilingual customer support across voice and digital channels
• CRM integration and real-time data sync
• Personalization using customer history
• Feedback collection and sentiment analysis
• Ongoing agent training on brand tone and tools

Contact Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

Conclusion

Wrapping this up, Colombia has quietly turned into a solid ground for anyone looking to hand off CRM management without the usual headaches. The mix of people who actually enjoy digging into data, speak fluent English (or whatever language you need), and cost a fraction of what the same role runs in the US or Europe makes it pretty straightforward math. Add nearshore hours that line up nicely with North America and you stop losing half a day every time something breaks in Salesforce at 5 p.m. EST.

At the end of the day, it’s less about finding the single “perfect” provider and more about picking one that fits how your company actually works - some want a full-time dedicated manager who becomes an extension of the revenue team, others just need someone reliable to keep the system clean and the reports flowing. Either way, the options here get the job done without drama, and most businesses that try it once rarely go back to doing it all in-house. If your CRM has been gathering dust or eating too much internal bandwidth, Colombia is definitely worth a serious look.

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