If you're stretched thin trying to juggle customer support, you're not alone. Between rising costs and growing expectations, keeping service fast and personal isn’t easy. That’s where Colombia steps in. With bilingual talent, strong cultural alignment, and same-time-zone coverage for North America, Colombian outsourcing companies are changing the game for customer care. Here’s a handpicked list of customer service outsourcing companies in Colombia that are helping global businesses deliver fast, friendly, and reliable support, without the overhead.

1. NeoWork

At NeoWork, we provide outsourced customer experience services with 24/7 coverage and a focus on building teams that blend smoothly into our clients' operations. Instead of just taking over support functions, we work as an extension of internal teams. That means clients still drive the tone, pace, and goals, while we handle the structure, staffing, and day-to-day delivery. Our agents use AI tools to streamline interactions and cut down on resolution time, and we track quality closely using scorecards and performance rubrics built around each client's needs.

A part of our customer experience operations is based in Colombia. We chose Colombia because it gives us access to a highly capable, bilingual workforce and a time zone that works well for both North and South American clients. Our teams here handle everything from general inquiries to more specialized tasks, like credential reviews and customer onboarding. With the right training, clear structure, and solid communication, we’re able to scale quickly and stay flexible as our clients grow.

Key Highlights:

• Support operations in Colombia
• Access to bilingual, well-trained customer support teams
• Use of AI-assisted tools for faster resolutions
• Operations built to scale alongside client growth
• QA systems and client-specific performance tracking

Services:

• 24/7 customer experience support
• Inbound and escalation handling
• Credential review and onboarding support
• AI-supported workflows
• KPI tracking and QA rubrics
• Training and onboarding for dedicated client teams

Contact and Social Media Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. CustomerServ

CustomerServ builds relationships between businesses and pre-vetted call centers and BPOs in Colombia. Their partners operate across various Colombian cities including Bogotá, Medellín, and Cali. Rather than offering direct services, CustomerServ focuses on identifying the right providers based on each client’s requirements.

Colombia is one of their featured nearshore options due to its cost advantages and strong labor pool. Their role is to guide the outsourcing process, selecting reliable providers, ensuring compliance, and lowering risk for clients. They’re particularly focused on matching service types like tech support, back-office help, and omnichannel customer communication.

Key Highlights:

• Established network of Colombian BPO providers
• Operates in multiple cities across Colombia
• Bilingual and English-language support options
• Focus on compliance and operational quality

Services:

• Customer service and technical support
• Omnichannel help desk (chat, email, voice)
• Inbound and outbound telesales
• Social and digital customer engagement
• Back office and collections

Contact and Social Media Information:

• Website: www.customerserv.com
• Phone: 855-449-2770
• Address: 19901 Southwest Fwy Ste 163, Sugar Land, TX 77479
• LinkedIn: www.linkedin.com/company/customerserv-ltd
• Facebook: www.facebook.com/customerservltd
• Twitter/X: x.com/CustomerServLTD

3. Dyalogo

Dyalogo is a Colombian company that provides both customer service outsourcing and the tech tools to support it. They bring a mix of call center operations, communication platforms, and support automation to their clients. Their experience spans a wide range of sectors, and they tend to work closely with businesses to tailor service delivery.

Their model includes integrating their own systems like IP telephony and WhatsApp-based customer support, in addition to traditional call center services. They also put effort into training, quality control, and compliance, with certifications that back up their operational standards.

Key Highlights:

• Based in Bogotá
• Offers both outsourcing and proprietary software tools
• Holds IT Mark and ISO 27000 certifications
• Clients include e-commerce and healthcare businesses

Services:

• Call center outsourcing
• Digital communication platforms
• WhatsApp and multichannel customer support
• Cloud telephony and IP phone systems
• Training and capacity-building programs

Contact and Social Media Information:

• Website: www.dyalogo.com
• Phone: +573330333390
• Address: DYALOGO S.A.S., Calle 163a No 19a 95  Piso 3, Bogotá - ColombiaBogotá - Colombia
• Facebook: www.facebook.com/dyalogo
• Twitter/X: x.com/dyalogo

4. Callzilla

Callzilla provides contact center services with a focus on multichannel customer support, combining both live agents and automated tools. Their operations include service delivery in Colombia and cover a mix of customer service, inbound sales, and tech support. The company also supports communication on social platforms, helping businesses maintain a presence across messaging channels.

Beyond voice and chat support, their services include automation features like voice broadcasting, callbacks, and conversational AI. They also handle appointment scheduling, back-office tasks, and customer feedback collection. The setup is designed for businesses that want a balanced mix of efficiency and flexibility.

Key Highlights:

• Offers human and automated support services
• Social media and digital engagement capabilities
• Focus on customer experience across all channels
• Service model includes technical support and inbound sales

Services:

• Customer service and inbound sales
• Technical support and appointment scheduling
• Social media monitoring and messaging
• Conversational AI and automated callbacks
• Back office support and voice/SMS broadcasting

Contact and Social Media Information:

• Website: www.callzilla.cx
• Phone: (855) 255-9552
• Email: info@callzilla.cx
• Address: Callzilla - Country, Cra 19 #8218, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/callzilla
• Facebook: www.facebook.com/CallZilla
• Instagram: www.instagram.com/callzilla
• Twitter/X: x.com/Callzilla

5. TDS Global Solutions

TDS Global Solutions acts as a consultant and broker for companies looking to outsource their customer service operations. They manage the process of identifying and connecting clients with Colombian call center providers, focusing on creating outsourcing strategies that are cost-effective and easy to implement. Their Colombia network spans major cities and supports a variety of industries.

Instead of operating call centers themselves, TDS provides structured guidance through vendor selection, onboarding, and ongoing performance monitoring. Their approach is built around long-term support and ensuring that the selected provider aligns with each business's goals and service expectations.

Key Highlights:

• Strategic outsourcing advisory service
• Focus on Colombia as a nearshore solution
• Covers a wide range of industries
• Structured partner selection and monitoring process

Services:

• Call center outsourcing strategy and setup
• Bilingual customer support solutions
• Inbound and outbound call center support
• Back office operations and real-time customer care
• Vendor management and quality oversight

Contact and Social Media Information:

• Website: www.tdsgs.com
• Phone: (888) 788-4441
• Email: marketing@tdsgs.com
• Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A.
• LinkedIn: www.linkedin.com/company/tds-global-solutions
• Facebook: www.facebook.com/TDSGlobalSolutions

6. GroupCOS

GroupCOS operates as a business process outsourcing provider in Colombia, offering a mix of contact center and back-office services. They combine tech-driven tools with a human support model and emphasize service customization depending on the client’s goals. Their approach is shaped by experience across several industries, and they manage large-scale operations with a distributed team across multiple locations.

They structure their services to be flexible, with options tailored to meet different operational needs. While their focus spans support, collections, sales, and customer retention, their offerings are built to integrate with a company’s internal systems rather than replace them entirely. That adaptability shows up in how they approach partnerships, more about complementing than overhauling.

Key Highlights:

• Operations based entirely in Colombia
• Mix of contact center, BPO, and back-office work
• Customizable workflows and service delivery
• Experience across multiple industries

Services:

• Contact center and customer support
• Sales and collections
• Loyalty and customer retention services
• Back-office process management
• Tech-enabled support solutions

Contact and Social Media Information:

• Website: groupcosbpo.com
• Phone: +57 3232540645
• Email: info@groupcos.com.co
• Address: Bogota, 6 sites, Calle 67 # 7-35
• LinkedIn: www.linkedin.com/company/colombianoutsourcingcos
• Facebook: www.facebook.com/Groupcos
• Instagram: www.instagram.com/groupcos

7. BPM Consulting

BPM Consulting is a Colombia-based provider of outsourced business services, including contact center operations, payment solutions, and IT outsourcing. Their service model focuses on combining accessible tech with operational efficiency, offering companies ways to simplify customer interaction and internal processes. They work with businesses that need to streamline support while keeping costs manageable.

In addition to voice-based customer service, BPM also supports digital channels and provides tools like payment gateways and electronic invoicing. Their structure makes them a fit for companies looking to unify support, transactions, and digital engagement under one service umbrella.

Key Highlights:

• Offers both tech and contact center solutions
• Operates entirely within Colombia
• Focus on affordability and functionality
• Combines BPO, IT, and payment services

Services:

• Contact center operations
• Electronic billing and invoicing
• Payment gateway setup
• IT and software outsourcing
• Customer support across digital platforms

Contact and Social Media Information:

• Website: www.bpmconsulting.com.co
• Phone: 601 756 9094
• Email: sig@bpmconsulting.com.co
• LinkedIn: www.linkedin.com/company/bpm-consulting-ltda
• Facebook: www.facebook.com/bpmconsulting
• Instagram: www.instagram.com/bpm_consulting_sas

8. Foundever

Foundever runs customer experience operations in Colombia across several cities, including Bogotá, Cali, and Barranquilla. Their presence includes a large team of bilingual staff, many of whom work remotely. They support a variety of industries with services like customer care, tech support, and back-office work, delivering in multiple languages including Spanish, English, French, and Portuguese.

Their setup in Colombia functions as part of a larger international network, but the local operations are positioned to serve both regional and North American businesses. With a flexible work model and multilingual capacity, they handle support for industries ranging from finance and healthcare to retail and utilities.

Key Highlights:

• Operations across multiple cities in Colombia
• Multilingual support in Spanish, English, French, and Portuguese
• Large-scale remote workforce structure
• Part of a global service delivery model

Services:

• Customer care and service
• Technical support and help desk
• Back-office process handling
• Sales support and customer retention
• Collections and account services

Contact and Social Media Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Instagram: www.instagram.com/foundever_life
• Twitter/X: x.com/foundeverglobal

9. ContactPoint360

ContactPoint360 operates customer support and contact center services in Colombia, offering bilingual support teams and a range of tools for handling both voice and non-voice channels. Their model brings together in-house agents and AI-powered technology to manage customer interactions across multiple platforms. From scheduling to support to surveys, they aim to keep processes organized and adaptable for different industries.

They run their operations from Barranquilla and support services in both English and Spanish. Their Colombia team blends live agent coverage with automated tools like IVR and conversational AI, plus back-end functions like appointment handling and feedback collection. While they serve clients across sectors, their focus stays on flexibility, compliance, and supporting long-term CX operations.

Key Highlights:

• Bilingual contact center operations in Colombia
• Mix of live agent support and automated tools
• Coverage includes both voice and digital channels
• Works with AI and compliance-focused systems

Services:

• Voice and non-voice customer support
• Appointment scheduling and callbacks
• Multilingual support including English and Spanish
• Conversational AI and IVR systems
• Customer feedback tools and back-office functions

Contact and Social Media Information:

• Website: contactpoint360.com
• Email: sales@contactpoint360.com
• LinkedIn: www.linkedin.com/company/contact-point-360
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter/X: x.com/CPoint360

10. SuperStaff

SuperStaff runs nearshore BPO operations from Medellín, Colombia, supporting businesses with customer service, technical support, and back-office needs. They use Colombia's tech infrastructure and talent pool to build teams that support various business functions while staying geographically close to U.S.-based operations. Their service model is designed to plug into existing setups, whether fully outsourced or hybrid.

In addition to customer-facing support, they also offer recruitment process outsourcing, e-commerce help, and virtual assistant services. They focus on balancing cost control with service coverage, helping businesses maintain continuity while distributing workloads across regions.

Key Highlights:

• Nearshore operations based in Medellín
• Uses Colombia's tech infrastructure for service delivery
• Flexible team structure for hybrid or full outsourcing
• Offers virtual assistant and recruitment services

Services:

• Customer service and technical support
• Back-office and e-commerce support
• Recruitment and hiring assistance
• Virtual assistant staffing
• Knowledge process and multilingual services

Contact and Social Media Information:

• Website: www.superstaff.com
• Phone: 415-651-7494
• Email: info@superstaff.com
• Address: Street 7D #43A-40, Offices: 7-11, Medellin
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Facebook: www.facebook.com/SuperStaffOutsourcing

11. Fusion CX

Fusion CX operates a customer service hub in Colombia that supports multilingual contact center functions across industries like finance, healthcare, retail, and telecom. They manage both inbound and outbound engagement and use their Colombia-based team for voice, email, social, and chat support. The company has been in the BPO space for decades and integrates its service model with tech solutions aimed at streamlining communication and back-end processes.

Their Colombia team handles interactions in several languages including English, Spanish, and French. The setup includes traditional support roles like appointment handling and tech troubleshooting, along with automation tools and digital platforms designed to improve operational efficiency. Fusion CX also puts effort into quality control and compliance, backing their processes with industry certifications.

Key Highlights:

• Multilingual contact center operations based in Colombia
• Combines human support with digital tools and automation
• Focus on quality assurance and compliance standards
• Services cover both front-end and back-office functions

Services:

• Inbound and outbound customer engagement
• Voice and non-voice customer support
• Omnichannel communication (chat, email, social)
• Appointment scheduling and technical support
• Digital solutions and business process automation

Contact and Social Media Information:

• Website: www.fusioncx.com
• Address: Edificio Camacol, Cl. 49B #21, Laureles-Estadio, Medellin, Antioquia, Colombia
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Facebook: www.facebook.com/FusionCX
• Instagram: www.instagram.com/fusioncxofficial
• Twitter/X: x.com/fusion_cx

12. QUANTICA BPO

QUANTICA BPO is a Colombia-based outsourcing provider that focuses on personalized customer experience services. They position themselves as a smaller-scale operation by choice, prioritizing long-term relationships, consistency, and hands-on service delivery rather than rapid expansion. Their model revolves around building trust and acting as an extension of the brands they support.

The company puts a strong emphasis on cultural understanding, close client collaboration, and quality control. Their structure is designed to maintain a tighter operation that can remain focused on service reliability and adaptable workflows. Rather than scale aggressively, QUANTICA concentrates on keeping service consistent and aligned with client expectations.

Key Highlights:

• Smaller-scale operation by design
• Prioritizes quality over volume
• Emphasis on long-term client partnerships
• Focused on culturally aware customer experience

Services:

• Customer experience and contact center support
• Voice-based client engagement
• Tailored service operations based on client needs
• Multicultural communication and support delivery

Contact and Social Media Information:

• Website: quanticabpo.com
• Phone: (57)5 3851110
• Address: Calle 47 # 44 - 58, Barranquilla,Colombia
• LinkedIn: www.linkedin.com/company/quantica-bpo
• Facebook: www.facebook.com/quanticabpo
• Instagram: www.instagram.com/quantica_bpo

13. Recovery & Services

Recovery & Services is a Colombian BPO and contact center company focused on customer relationship management across several sectors, including finance, healthcare, and real estate. Their operations include both front-office and back-office functions, with a service model built around creating meaningful connections and understanding the needs behind each customer interaction.

Their offering includes customer service, sales, collections, and satisfaction surveys, along with administrative and operational support behind the scenes. They put effort into maintaining consistency across channels while also measuring client experience and refining support strategies. The company frames its work as a mix of structured execution and customer-focused insight.

Key Highlights:

• Offers sector-specific BPO services in finance, health, and real estate
• Focused on building lasting customer relationships
• Combines operational support with voice-of-the-customer insights
• Based in Bogotá with front and back office capabilities

Services:

• Customer service and sales support
• Collections and appointment scheduling
• Satisfaction surveys and feedback gathering
• Administrative and operational process management
• Client experience monitoring and reporting

Contact and Social Media Information:

• Website: recoveryservicesbpo.com 
• Phone: +571 - 7450952
• Email: info@rs-colombia.com
• Address: Transversal 93 No 51- 98 Parque Empresarial Puerta del Sol, Edificio Prana 26, Bogotá
• LinkedIn: www.linkedin.com/company/recovery-services-colombia
• Instagram: www.instagram.com/recoveryservicesbpo

14. Linked2U

Linked2U runs customer service operations out of Barranquilla, Colombia, offering support across voice, chat, email, and social channels. Their team handles inbound requests around the clock and follows a structured approach to managing each customer interaction, from identifying issues to following up after resolution. The goal is to keep things moving smoothly while making the customer feel heard and supported.

Their agents go through regular training and development cycles to stay sharp, and they use feedback loops to improve how support is delivered over time. Whether it’s retail, banking, or software, Linked2U focuses on building long-term client relationships by keeping the quality of service consistent and adaptable to shifting needs.

Key Highlights:

• Located in Barranquilla, Colombia
• 24/7 inbound customer service operations
• Multichannel support: voice, email, chat, and social
• Regular training and post-resolution follow-ups

Services:

• Inbound customer support
• Multichannel inquiry handling
• Issue identification and resolution strategies
• Follow-up and satisfaction tracking
• Agent training and performance improvement

Contact and Social Media Information:

• Website: www.linked2u.co
• Address: Cra. 53 #68 - 57, CC Gran Centro Barranquilla , Colombia

15. Cloudstaff

Cloudstaff offers remote staffing services, including customer support roles, with operations that extend to Colombia. Their model is centered on building dedicated remote teams that clients can directly manage, while Cloudstaff handles the infrastructure, compliance, and HR essentials in the background. Instead of the traditional outsourcing approach, they emphasize giving businesses more control over day-to-day operations.

They focus on long-term staffing rather than project-based work, and their services cover a wide range of roles like customer service, tech support, accounting, and virtual assistants. With an emphasis on security, tech infrastructure, and employee retention, they aim to support companies that want to scale without stretching their internal resources too thin.

Key Highlights:

• Offers remote staffing for customer service and support roles
• Clients manage their own team while Cloudstaff handles the backend
• Prioritizes long-term staffing over short-term projects
• Built-in IT support, HR, and compliance coverage

Services:

• Customer service and technical support staffing
• Virtual assistant and administrative roles
• Sales, accounting, and marketing positions
• IT infrastructure, onboarding, and equipment provisioning
• Security and compliance management for remote teams

Contact and Social Media Information:

• Website: www.cloudstaff.com
• Phone: +57 601 919 4602
• Address: Calle 127#70g-68 Bogota BOGOTÁ, D.C. 111121
• LinkedIn: www.linkedin.com/company/cloudstaff
• Facebook: www.facebook.com/Cloudstaff
• Twitter/X: x.com/Cloud_Staff

Final Thoughts

Finding the right customer care outsourcing partner in Colombia really comes down to what you need and how hands-on you want to be. Some companies offer highly specialized teams, while others are better at scaling fast or blending into existing operations. What’s consistent across the board is that Colombia has become a go-to spot for quality support work, bilingual teams, cultural compatibility, and a strong work ethic make it a practical choice for businesses looking to outsource without overcomplicating things.

Whether you’re looking to extend your support hours, cut costs without cutting corners, or build a long-term customer care setup that can grow with you, there’s a solid lineup of providers already doing that work every day. These companies aren’t all flash and buzzwords, they’re getting the job done where it counts.