Let’s be real, outsourcing customer care isn’t just about cutting costs anymore. It’s about finding partners who get your brand, speak your customers’ language, and show up like they’re part of your in-house crew. And if you’ve been poking around the global map looking for that sweet spot where talent, professionalism, and warmth all intersect... welcome to the Philippines. This isn’t just another country with call centers. It’s the global gold standard for outsourced customer experience, and for good reason. Whether you're scaling a startup or optimizing operations post-Series A, the right partner here can take your support game from “meh” to “wow” with a lot less friction than you’d expect. In this article, we’ll break down the top players in the space.

1. NeoWork

At NeoWork, we build dedicated customer experience teams in the Philippines that integrate directly into our clients' workflows and tools. Our agents operate 24/7 and are trained to handle a range of customer support tasks, from basic inquiries to complex issue resolution. Each team is exclusive to one client, we don’t share staff across accounts.

We manage hiring, training, and retention. Clients manage the day-to-day work. We work with startups and growing businesses that need flexible team sizes, whether that's a few people or an entire function handed off. We also support operations like credentialing, onboarding, and reporting.

Our agents use AI tools to speed up responses and reduce repetitive tasks, while still relying on human judgment when needed. We’re selective in hiring, aiming to maintain quality and reduce turnover. Our team is familiar with platforms like Zendesk, Salesforce, Gorgias, Dialpad, and others.

Key Highlights:

• Dedicated support teams with no client overlap
• 24/7 operations with coverage across time zones
• AI-assisted workflows for speed and efficiency
• We hire, train, and manage agents, clients handle daily tasks
• High retention rates and performance oversight
• Platform experience includes Zendesk, Salesforce, HubSpot, and more

Services:

• Omnichannel customer support (voice, chat, email, social)
• Technical support and product assistance
• Credentialing and onboarding workflows
• QA, reporting, and KPI tracking
• Data collection and customer feedback handling
• Integration with client tools and systems

Contact and Social Media Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. TDS Global Solutions

TDS Global Solutions connects businesses with call center outsourcing providers in the Philippines. Rather than operate its own centers, TDS serves as a link between clients and a wide network of service providers. They support companies by helping them identify the right vendor, manage the setup process, and monitor performance. Their approach is centered on vendor matchmaking and ongoing process optimization.

The company works with clients across different industries and focuses on both inbound and outbound support, including lead generation, customer service, IT support, and back-office operations. Their team supports clients in aligning outsourced operations with internal goals, and the company emphasizes legal compliance and secure handling of customer data.

Key Highlights:

• Matches clients with call center providers across the Philippines
• Active in many countries with experience across multiple industries
• Focuses on vendor selection, onboarding, and performance tracking
• Operates as a consultancy rather than a direct provider
• Emphasizes legal compliance and secure data handling

Services:

• Customer support outsourcing
• Inbound and outbound call center services
• Lead generation
• IT help desk outsourcing
• Back-office process outsourcing
• Live chat and messaging support
• Sales support services

Contact and Social Media Information:

• Website: www.tdsgs.com
• Phone: (888) - 788-4441
• Email: marketing@tdsgs.com
• Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A.
• LinkedIn: www.linkedin.com/company/tds-global-solutions
• Facebook: www.facebook.com/TDSGlobalSolutions

3. Foundever

Foundever operates customer care services in various regions of the Philippines, including city and provincial locations. Their teams handle a mix of customer support, back-office tasks, and process-based services for organizations in sectors like technology, travel, retail, and government.

They work with multilingual teams and provide support in several languages, depending on client needs. Their operations are set up to deliver both front-end interaction and background support work. In addition to daily service delivery, they maintain policies for diversity and workplace management across sites.

Key Highlights:

• Runs multiple delivery sites in urban and regional areas
• Works with clients across public and private sectors
• Uses multilingual teams for language-specific support
• Offers both customer-facing and non-customer-facing services
• Maintains internal policies for staffing and operational practices

Services:

• Customer care
• Technical support
• Sales and retention
• Collections
• Trust and safety operations
• Back-office support

Contact and Social Media Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Instagram: www.instagram.com/foundever_life
• Twitter/X: x.com/foundeverglobal

4. Helpware

Helpware operates customer experience teams out of Manila and Cebu, where they run offices equipped with the infrastructure to support both in-office and remote teams. Their Philippine operations focus on flexibility, security, and multilingual support, and they’re part of a larger global footprint with locations across multiple continents.

Their services range from customer support and back-office work to AI operations and data labeling. Helpware’s model includes integrated tech and security protocols to ensure continuity and compliance. They serve a mix of industries and highlight fast deployment and the ability to scale teams up or down quickly depending on business needs.

Key Highlights:

• Offices in Manila and Cebu supporting remote and on-site teams
• Offers both customer-facing and technical process services
• Infrastructure includes built-in disaster recovery and data security
• Multilingual capabilities for global client bases
• Operates under a globally distributed model with centralized processes

Services:

• Call center and answering services
• Chat, email, and technical support
• Content moderation and verification
• AI operations (data labeling, NLP, etc.)
• Back-office processing
• Software development
• Loan processing
• Human-in-the-loop support

Contact and Social Media Information:

• Website: www.helpware.com
• Phone: +1 (949) 273 - 2824
• Email: hello@helpware.com
• Address: 110 W Vine St, Lexington, KY, 40507, USA
• LinkedIn: www.linkedin.com/company/helpware
• Facebook: www.facebook.com/helpware.io
• Instagram: www.instagram.com/helpware.io
• Twitter/X: x.com/helpwarecom

5. BruntWork

BruntWork provides outsourced customer support services with teams based in the Philippines. They operate with a remote-first model, offering businesses access to support agents without relying on traditional contact center facilities. The company’s setup allows clients to adjust resources quickly, depending on volume and service needs.

Their customer service teams handle tasks across time zones, supporting companies that need around-the-clock coverage. BruntWork assigns agents to work on a flexible hourly basis, with infrastructure such as internet and computer access included. They serve clients from various sectors, offering general customer service along with additional functions based on request.

Key Highlights:

• Remote-first structure with no physical call center requirement
• Hourly pricing model with no upfront setup fees
• Customer support staff available for part-time or full-time shifts
• Offers service without long-term contracts
• Allows replacement of team members if needed

Services:

• Inbound and outbound customer support
• General customer inquiry handling
• Email and chat response services
• After-hours and 24/7 support options
• Support for international customer bases

Contact and Social Media Information:

• Website: www.bruntwork.co
• Phone: +1 (951) 383 6954
• LinkedIn: www.linkedin.com/company/bruntwork-pty-ltd
• Facebook: www.facebook.com/bruntwork
• Instagram: www.instagram.com/bruntwork

6. Select VoiceCom

Select VoiceCom is a customer service outsourcing provider with operations in the Philippines. Their teams support companies in fields like healthcare, retail, telecommunications, and education. The company uses agents trained to manage inbound calls, handle technical questions, and resolve common billing or account concerns.

They offer structured support models that include coverage for overflow, after-hours, and retention services. Their systems include cloud-based routing, automated call distribution, and voice response tools. These features are used to manage customer interactions across voice, chat, and messaging platforms while integrating with client systems as needed.

Key Highlights:

• Serves clients in multiple industries including healthcare and telecom
• Offers around-the-clock support with overflow and after-hours options
• Uses standard call center tools like IVR and cloud routing
• Provides services from ISO and HIPAA-compliant environments
• Integrates services with existing client platforms

Services:

• Inbound customer service
• Technical and billing support
• Order processing and retention support
• Overflow and backup support
• Appointment scheduling and follow-up
• Surveys and data verification

Contact and Social Media Information:

• Website: selectvoicecom.com
• Phone: 855-777-0778
• Email: info@selectvoicecom.com
• Address: 7th and 10th Floor, i1 Building, Jose Maria del Mar Avenue St., Cebu IT Park, Cebu City, Philippines 6000
• LinkedIn: www.linkedin.com/company/select-voicecom
• Facebook: www.facebook.com/selectvoicecomph
• Instagram: www.instagram.com/selectvoicecomph

7. SixEleven

SixEleven is a business process outsourcing company that offers customer support and other back-office services from the Philippines. They provide services to companies in industries like retail, real estate, healthcare, and finance. Their approach includes custom staffing solutions and tailored workflows based on the client’s business stage and priorities.

The company manages both voice-based and digital support tasks, including email, chat, and helpdesk functions. They also provide support for tasks like data entry, lead generation, and technical troubleshooting. Their infrastructure includes both in-house tools and remote work setups, with teams trained to support service and operational workflows.

Key Highlights:

• Offers custom-fit staffing and operational flexibility
• Runs operations from Davao City with local management
• Covers both front-end support and internal admin tasks
• Mix of digital and voice-based service channels
• Accepts clients across multiple industries and project scopes

Services:

• Inbound customer support
• Chat and email assistance
• Helpdesk and technical support
• Booking and order processing
• Lead generation and telemarketing
• Document processing and quality control
• Data entry and research

Contact and Social Media Information:

• Website: www.sixelevenbpo.com
• Phone: 0998-957-8611
• Email: info@sixelevencenter.com
• Address: SixEleven Building, Mabini Street, Corner Araullo St., Poblacion District, Davao City 8000
• LinkedIn: www.linkedin.com/company/six-eleven-global-services-and-solutions
• Facebook: www.facebook.com/SixElevenGlobalServices
• Instagram: www.instagram.com/iamsixeleven

8. Outsourced

Outsourced builds remote customer service teams out of the Philippines for businesses that need reliable support without adding the overhead of hiring locally. What makes them a bit different is how closely their agents operate alongside a client’s in-house team. They're not just temporary help, the people you hire through Outsourced report directly to you, but they’re supported by a local team in Manila to keep things running smoothly. It’s essentially an extension of your team, just in a different time zone.

They also lean into tech. Some of their staff work with AI tools like Zendesk, Salesforce, and Intercom, handling routine tasks faster and passing the more complex stuff to a human rep. Whether a company needs someone answering live chats, managing orders, or handling back-end tickets, Outsourced builds that out with either home-based agents or those in physical offices, depending on what fits. It’s pretty flexible without getting too messy.

Key Highlights:

• Hybrid staffing setup with both home-based and office options
• Agents report directly to client teams, not to Outsourced
• Supports AI tools like Zendesk, Intercom, Salesforce
• Offers structured oversight from ISO-certified offices in Manila
• Flexible headcount options with no long-term contract requirements

Services:

• Inbound and outbound customer service
• Live chat and email support
• Social media customer interaction
• Technical troubleshooting
• Back-office and admin support
• AI-assisted customer service roles
• Order processing and CRM support
• Customer success coordination

Contact and Social Media Information:

• Website: outsourced.ph
• Phone: +61 2 8073 4162
• Email: contact@outsourced.ph
• Address: 18th Floor, Citibank Square, Eastwood City, Cyber Park, Quezon City Philippines
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Facebook: www.facebook.com/outsourcedcareers

9. Fusion CX

Fusion CX runs a network of call centers across the Philippines and works with companies that want a mix of live agents and tech-driven service. They've got teams in Manila, Cebu, Silang, and Legazpi, which means they can offer backup locations for redundancy, not just helpful during disasters, but also for coverage during holiday peaks or off-hours. They handle a wide range of tasks, from answering simple questions to processing refunds and scheduling appointments.

What stands out is their use of in-house AI tools. They've built things like MindVoice and MindSpeech, which help smooth out communication and anticipate what a customer might need. It's not a full robot takeover, but the tech helps reps respond faster and with more accuracy. Their call centers also handle multilingual support, and they’ve built their systems to meet global data standards like PCI and HIPAA, which is a must if you're in industries like healthcare or finance.

Key Highlights:

• Multiple delivery centers across the Philippines
• Uses proprietary AI tools to enhance service quality
• Backs all services with compliance standards like HIPAA and PCI
• Multilingual support available beyond English
• Can scale up or down depending on seasonal or project needs

Services:

• 24/7 customer service and helpdesk
• Technical support and troubleshooting
• Sales assistance, pre and post-sale
• Order fulfillment and shipment tracking
• Appointment scheduling and follow-ups
• Refunds and claims management
• Lead generation and qualification

Contact and Social Media Information:

• Website: www.fusioncx.com
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Facebook: www.facebook.com/FusionCX
• Instagram: www.instagram.com/fusioncxofficial
• Twitter/X: x.com/fusion_cx

10. Sourcefit

Sourcefit works mostly with small to mid-sized companies that want a customer support setup without spending a fortune. They're based in Manila, Philippines and have structured their operations to be lean and flexible. Instead of offering a fixed package of services, they collaborate with businesses to build a setup that fits how they already work, whether that’s one agent for a help desk or a full team handling phone, email, and chat.

They’ve put a lot of effort into managing performance from the inside out. There’s a big emphasis on hiring the right kind of people, training them well, and keeping track of what’s actually working. They also don’t lock companies into a long-term deal, so it’s more like plug-and-play outsourcing. If something’s not working, adjustments happen quickly. Their teams can work around the clock, too, which is a plus for companies needing support outside of their own business hours.

Key Highlights:

• Built specifically for small to mid-sized businesses
• Very customizable with low entry barriers
• Full control over staffing without long-term contracts
• Focuses on performance metrics and accountability
• 24/7 operations and flexible scaling

Services:

• Telesales and inbound customer support
• Helpdesk and live agent services
• Online content moderation
• Payroll and basic accounting
• Network and system admin support
• SEO and digital marketing assistance
• Chat and email customer service
• Staff leasing and project-based roles

Contact and Social Media Information:

• Website: sourcefit.com
• Phone: +63 2 8470 2484
• Email: contact@sourcefit.com
• Address: 19th Floor Exxa Tower Bridgetowne IT Park Ugong Norte, C5 Road Quezon City, 1110 Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/sourcefitph
• Facebook: www.facebook.com/SourcefitPH
• Twitter: x.com/SourcefitPH

11. Magellan Solutions

Magellan Solutions runs outsourcing operations out of the Philippines, working mostly with small and mid-sized companies that want to offload customer service or back-office tasks. Instead of trying to be everything to everyone, they’ve built a wide service menu that covers phone support, virtual reception, multilingual call handling, and even some niche admin tasks like document processing or loan-related follow-ups. They don’t run a flashy model, it’s structured, functional, and geared toward businesses that need consistent help without a lot of fluff.

Their setup allows for 24/7 coverage across time zones, and they seem to mix in automation where it makes sense, especially in repetitive areas like form handling or basic inquiries. It’s not a heavy-handed AI approach either, more like tools that help their people work faster. Clients can choose between shared agents or a team that’s fully dedicated to their process, depending on what works for them.

Key Highlights:

• Based in multiple Philippine offices with continuous service options
• Focuses on SMEs needing structured but flexible support
• Mix of voice, chat, and admin services with automation baked in
• ISO and GDPR-aligned operations
• Supports custom KPIs and adaptable team setups

Services:

• Phone, chat, and email support
• Virtual receptionist and appointment handling
• Technical support (Tier 1 and 2)
• Lead generation and cold calling
• Market surveys and data verification
• Content moderation and document handling
• Loan processing and collections
• Back-office and staff leasing

Contact and Social Media Information:

• Website: www.magellan-solutions.com
• Phone: 1 800 371 6224
• Email: hello@magellan-solutions.com
• Address: PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City 1552 Philippines
• LinkedIn: www.linkedin.com/company/magellanbpo
• Facebook: www.facebook.com/magellanbpo
• Instagram: www.instagram.com/magellansolutions

12. Open Access BPO

Open Access BPO has built its business around multilingual outsourcing, not just in terms of language, but also culture and workflow. They operate from offices in the Philippines, Taiwan, China, and the US, and their setup leans toward flexibility. You won’t find a rigid service bundle here. Instead, they adjust depending on what the client actually needs, whether that’s customer support, content moderation, or admin work across different regions.

Their teams handle support in a variety of languages and cover voice, social, email, and chat channels. Security and compliance are clearly a focus, they follow several international data standards, which matters more when you're dealing with industries like healthcare or finance. Their client list spans sectors, but the common thread is companies that need multilingual engagement and don’t want to patch things together across vendors.

Key Highlights:

• Multinational presence with core operations in the Philippines
• Strong focus on multilingual and cross-cultural service delivery
• Runs support across multiple digital and traditional channels
• Built-in compliance with global data standards
• Offers adaptable processes for changing business needs

Services:

• Multilingual customer service
• Content review and moderation
• Digital platform and mobile app support
• Back-office work (data entry, document review, etc.)
• Live chat and social media moderation
• Translation and transcription
• Scalable support models for seasonal or steady-state workloads

Contact and Social Media Information:

• Website: www.openaccessbpo.com
• Phone: +1.888.888.1519
• Email: marketing@openaccessbpo.com
• Address: 19/F 6783 Robinsons Summit Center, Ayala Avenue, Makati City, Philippines 1226
• LinkedIn: www.linkedin.com/company/open-access-bpo
• Facebook: www.facebook.com/OpenAccessBPO
• Instagram: www.instagram.com/openaccessbpo
• Twitter/X: x.com/OpenAccessBPO

13. Unity Communications

Unity Communications approaches outsourcing with a focus on streamlining everyday operations. They don’t overcomplicate things, their service catalog includes things like customer support, data entry, and IT helpdesk, and they mostly serve growing businesses that just want the work done right without micromanaging it. They're present in the Philippines and Mexico, plus a few U.S. cities, and offer teams that blend automation tools with human agents.

What sets them apart a bit is the range of support models they offer. Some clients use them for standard BPO tasks. Others tap into their employer-of-record services to handle hiring across borders without setting up legal entities. The tech they use is designed to plug into existing workflows without disruption, and they seem to aim for smooth handoffs rather than shiny dashboards.

Key Highlights:

• Runs offshore teams from the Philippines and nearshore hubs like Mexico
• Supports small to mid-sized firms looking for operational help
• Offers employer-of-record services for international hiring
• Combines AI tools with human support for hybrid execution
• Works with e-commerce, SaaS, healthcare, and real estate clients

Services:

• Customer service and live support
• IT helpdesk and tech troubleshooting
• Data entry and admin outsourcing
• EOR (Employer of Record) services
• Contact center operations (inbound and outbound)
• Virtual medical assistants
• Digital marketing support
• AI-assisted process automation

Contact and Social Media Information:

• Website: unity-connect.com
• Phone: (888) 910-0980
• Email: sales@unity-connect.com
• Address: 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/unity-communications
• Facebook: www.facebook.com/UnityCommunicationsBPO
• Instagram: www.instagram.com/unitycommunicationsbpo
• Twitter/X: x.com/unityconnectBPO

14. TP

TP operates in the Philippines, providing outsourced customer experience and back-office services to a wide range of global companies. Their setup supports industries like finance, healthcare, retail, travel, and more, with teams handling everything from basic customer care to technical support and data-driven services. Their delivery model is built around the idea of combining global practices with local execution, making it easier for international companies to manage support teams without having to set up their own offshore presence.

The company’s focus is on balancing human interaction with automation. They use tools like AI-driven analytics, process optimization, and intelligent automation to streamline responses, especially for high-volume tasks. For more complex or sensitive issues, agents step in to resolve things more personally. It’s a blend of speed and empathy, depending on what the situation calls for. Their services operate year-round, and teams are trained across different tools and customer interaction channels.

Key Highlights:

• Operates large-scale customer support centers in the Philippines
• Works across multiple industries, including retail, banking, and healthcare
• Combines automation with live agent support
• Offers consulting and analytics for customer lifecycle management
• Supports omnichannel delivery (phone, email, chat, and digital platforms)

Services:

• Customer care and retention
• Technical and product support
• Back-office processing
• Digital experience consulting
• AI-driven automation and analytics
• Fraud detection and trust services
• Multichannel contact center operations
• Industry-specific compliance handling

Contact and Social Media Information:

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Facebook: www.facebook.com/teleperformancebrasil
• Instagram: www.instagram.com/teleperformance_group
• Twitter/X: x.com/Teleperformance

15. [24]7.ai

[24]7.ai runs contact center operations in the Philippines as part of its broader outsourcing network. They focus heavily on combining AI capabilities with live agent support, with a goal of improving how customer interactions are handled across digital and voice channels. Their approach centers around agent enablement, making sure that the people on the frontlines have the right tools, training, and systems to resolve customer issues more efficiently and consistently.

The company serves businesses in sectors like tech, e-commerce, and travel, using tools like predictive analytics and workflow automation to reduce handling time and increase accuracy. Their team structures are built to support long-term client programs, often with flexible staffing models that scale as needs shift. In addition to direct support tasks, they also work on backend services like reporting, quality analysis, and compliance-related processing.

Key Highlights:

• Leverages AI across customer service functions
• Offices in the Philippines with 24/7 operations
• Focus on agent tools, training, and empowerment
• Works with mid-size and large enterprise clients
• Offers automation-driven support and data services

Services:

• Customer support (chat, voice, email)
• Technical helpdesk and troubleshooting
• Digital engagement and workflow automation
• Predictive analytics and reporting
• Back-office operations
• Quality monitoring and feedback tracking
• Employee training and performance support

Contact and Social Media Information:

• Website: www.247.ai
• Phone: +1 650 385 2247
• Address: Cyber Sigma Building (Ground, 7th and 8th Floors) Lawton Avenue, McKinley West Fort Bonifacio, Taguig City 1634 Philippines
• LinkedIn: www.linkedin.com/company/24-7-ai
• Facebook: www.facebook.com/247US
• Instagram: www.instagram.com/247.aiglobal
• Twitter/X: x.com/247ai

16. Better Support

Better Support positions itself as a staffing partner that connects businesses with remote professionals based in the Philippines. They focus on embedding full-time team members directly into a client’s existing systems and processes, with an emphasis on seamless integration. These employees are not shared across multiple accounts but instead operate as dedicated staff, allowing businesses to manage them like internal hires while the admin and HR aspects remain handled by Better Support.

Their approach leans heavily on simplicity and direct communication. Clients go through a basic onboarding call, then work with the company to select candidates who match their requirements. From there, the remote employees are trained directly by the client, with ongoing performance oversight handled by Better Support’s leadership. The company provides coverage in areas such as customer service, IT, admin support, marketing, finance, and healthcare, offering flexible staffing whether a company needs one person or several.

Key Highlights:

• Focuses on fully dedicated remote employees
• Integration into the client’s current systems and workflows
• Oversees recruitment, employment, and performance management
• Core operations based in the Philippines
• Simple onboarding and direct point-of-contact structure

Services:

• Customer service and outbound call handling
• Digital marketing and campaign support
• HR, admin, and data entry assistance
• IT services and technical support
• Accounting and financial task outsourcing
• Support for healthcare and medical admin tasks

Contact and Social Media Information:

• Website: www.bettersupport.io
• Email: hello@bettersupport.io
• Address: Level 10-1 One Global Place, 5th Avenue, corner 25th St, Taguig, 1634 Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/better-support

17. Enshored

Enshored provides outsourced customer service and operational support for growing businesses. Their model is centered around building custom teams that work closely with clients across different platforms and tools. These teams cover voice, chat, email, and social media support, aiming to handle customer inquiries across all touchpoints. What makes their setup stand out is the emphasis on fully trained, college-level professionals, deployed in under a month and embedded directly into clients' existing systems.

They cater to businesses looking to address gaps in support coverage, reduce churn, and improve response times. From tech startups to eCommerce brands, Enshored helps manage sudden spikes in demand or ongoing service needs. They also offer multilingual capabilities and work across time zones to provide around-the-clock coverage. Their focus stays on maintaining efficient workflows and delivering consistent service quality without overcomplicating the process.

Key Highlights:

• Builds dedicated support teams in under 30 days
• Provides multilingual and 24/7 service coverage
• Teams integrate into client systems and tools (like Zendesk, Salesforce, etc.)
• Offers customer-facing support across digital and voice platforms
• Emphasis on team training, low attrition, and high consistency

Services:

• Inbound and outbound phone support
• Email and live chat assistance
• SMS and in-app support
• Social media monitoring and response
• Self-serve and web support
• Trust and safety monitoring
• Sales and lead handling
• Content moderation

Contact and Social Media Information:

• Website: www.enshored.com
• Phone: +63 02 8876 1973
• Email: hello@enshored.com
• Address: 27th Floor, Raffles Corporate Center, F. Ortigas Jr. Road, Ortigas Center, Pasig City 1605, Metro Manila
• LinkedIn: www.linkedin.com/company/enshored
• Facebook: www.facebook.com/enshored
• Instagram: www.instagram.com/enshored
• Twitter/X: x.com/enshored

18. Virtua Solutions

Virtua Solutions offers outsourced customer service support with a focus on helping startups and small to mid-sized businesses scale without sacrificing the quality of their customer interactions. Based in the Philippines, they specialize in building virtual teams that fit around a client's operations, time zones, and specific industry needs.

They handle recruitment and onboarding of roles like customer service representatives, tech support agents, and product support specialists. Whether a business needs full-time help or temporary seasonal support, Virtua adapts the staffing to match the demand. Their goal is to give companies flexibility and reliable service coverage while keeping internal costs low and customer satisfaction high. From general inquiries to tech-related troubleshooting, their teams are built to handle the full range of customer touchpoints.

Key Highlights:

• Flexible outsourcing model tailored to client time zones
• Covers both short-term and long-term staffing needs
• Recruits and trains support roles across different functions
• Works with startups, SMBs, and international brands
• Based in the Philippines with culturally fluent teams

Services:

• Customer service and support across channels
• Technical support and troubleshooting
• Product-focused service roles
• Real estate customer assistance
• Virtual assistants for admin and business ops
• Support agents trained for specific industries and tools

Contact and Social Media Information:

• Website: virtuasolutionsos.com
• Email: marketing@virtuasolutionsos.com
• Address: Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro Manila
• LinkedIn: www.linkedin.com/company/virtua-solutions-outsourcing
• Facebook: www.facebook.com/virtuasolutionsos
• Instagram: www.instagram.com/virtuasolutionsos

Conclusion

Outsourcing customer care to the Philippines isn’t just a cost-saving move, it’s a practical way to access experienced teams, flexible support models, and 24/7 coverage without the operational overhead. Whether you're looking for dedicated agents, multilingual service, or help scaling fast, the companies we’ve covered each offer a different angle on how to get there.

The key is figuring out what kind of partnership fits your business. Some providers focus on seamless integration into your systems. Others offer full managed services. Some are built for startups, others for enterprise operations. What they all share is a strong foundation in the Philippines, a country with a deep bench of customer service talent and a solid reputation in the outsourcing space.

There’s no one-size-fits-all answer, but with the right questions and a clear sense of your goals, the right partner is probably closer than you think.