Let’s be real - outsourcing customer service isn’t always a walk in the park. You want a team that gets your brand, treats your customers with care, and doesn’t make you constantly worry about dropped balls or mixed messages. That’s a tall order.

Lately, though, Colombia’s been stepping up in a big way. More and more companies are realizing it’s not just about cutting costs - it’s about finding quality people who can communicate clearly, work your hours, and feel like a true extension of your business. Between the bilingual talent, strong work ethic, and close cultural ties to the U.S., it’s no wonder Colombia’s on the map for smart outsourcing.

In this guide, I’ll introduce you to a few standout providers that are making waves in the Colombian outsourcing scene. These are companies that understand what modern customer support should look like - and actually deliver.

1. NeoWork

We build customer service teams that actually fit the way your business works - whether you’re looking for just a couple of people to help out or an entire department. From hiring and onboarding to training and keeping everyone engaged, we handle the heavy lifting so you can stay focused on running the show. And because our setup is super flexible, you can scale your team up or down without the usual outsourcing headaches.

Our clients come from all kinds of industries, and we tailor each team to fit their unique workflows and company vibe. We also tap into global talent - including top-tier professionals from Colombia - to make sure you’re getting support that’s both skilled and culturally aligned. Our people are pros with tools like Salesforce, Zendesk, and Slack, so everything clicks into place fast. Need more than customer service? No problem - we also offer virtual assistants, IT staffing, and AI training to help move your bigger goals forward.

Key Highlights:

• Flexible team sizes, from individuals to full departments
• Industry experience across tech, healthcare, logistics, media, gaming, and e-commerce
• High employee retention rates compared to industry averages
• Fluent in widely used customer service and collaboration tools
• Recruitment, onboarding, and ongoing team engagement handled by us

Services:

• Customer experience and support teams
• Virtual assistants including bookkeepers and social media managers
• IT and software development staffing
• AI training including data labeling and model fine-tuning
• MVP solutions as temporary manual workflows
• Creative services such as graphic design and animation

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. TDS Global Solutions

TDS Global Solutions is all about helping companies find the right outsourcing partner without all the guesswork. They work with a broad network of call centers and take the time to understand what your business actually needs - so they can recommend a setup that fits, not just something off the shelf. From initial advice to getting your new team fully onboarded, they’re there to make the whole process run smoothly.

They’ve got operations in multiple countries, and Colombia is one of their key hubs - thanks to its talented workforce, business-friendly climate, and strong infrastructure. TDS knows the ins and outs of Colombia’s BPO landscape and helps clients navigate options across cities like Bogotá, Medellín, and Barranquilla. No matter the industry, they stay hands-on to make sure teams perform well and align with your goals over the long haul.

Key Highlights:

• Extensive vendor network across 30+ countries including Colombia
• Customized outsourcing strategies based on client goals
• Focus on aligning teams with client workflows and culture
• Ongoing monitoring and performance optimization
• Support for remote and work-from-home agent models

Services:

• Call center outsourcing and vendor matching
• Executive recruitment and language skills assessment
• Training and workforce management
• Management consulting for call center operations
• Contact center mergers and acquisitions support

Contact Information:

• Website: www.tdsgs.com
• E-mail: marketing@tdsgs.com
• Facebook: www.facebook.com/TDSGlobalSolutions
• LinkedIn: www.linkedin.com/company/tds-global-solutions
• Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A.
• Phone: (888) 788-4441

3. ContactPoint360

ContactPoint360 isn’t your typical outsourcing provider. With a big emphasis on bilingual service - particularly English and Spanish - they’re a smart pick for companies that want solid nearshore support out of Colombia. Their teams don’t just follow scripts; they’re trained to understand customer context and culture, which makes a real difference in how interactions feel. The company also takes compliance and data security seriously, while making sure their people feel supported and valued at work - something that shows in the quality of service they deliver.

In Colombia, ContactPoint360 draws from a deep pool of skilled agents who handle everything from tech support to customer care across a variety of industries. Whether it’s over the phone, through chat, email, or social media, they meet customers wherever they are. Plus, they use AI tools behind the scenes to help agents work smarter, not harder - keeping operations smooth without losing the human touch.

Key Highlights:

• Multilingual support in English, Spanish, and French
• Focus on compliance and security standards
• Training programs designed to improve first call resolution
• Work-life balance initiatives contributing to low attrition
• Use of AI technology to support customer service workflows

Services:

• Omnichannel customer support (voice and non-voice)
• Appointment scheduling
• End-to-end customer engagement
• Technical and sales support outsourcing
• Multilingual call center services
• Back office and helpdesk outsourcing

Contact Information:

• Website: contactpoint360.com
• E-mail: sales@contactpoint360.com
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia

4. Piton Global

Piton Global sees Colombia as a rising star in the world of call center outsourcing - and for good reason. For North American companies, the country offers a mix of practical advantages: a convenient time zone, a large pool of bilingual talent, and a cultural alignment that makes collaboration feel more seamless. As Colombia continues to invest in education and infrastructure, the outsourcing industry there is gaining serious momentum across sectors.

According to Piton Global, Colombian teams are adaptable and well-equipped to handle a wide range of customer service needs - from everyday inquiries to technical support and even sales. Sure, Colombia’s had its challenges in the past, and it still competes with more established outsourcing destinations, but the progress is undeniable. For businesses looking for reliable, cost-effective customer support, Colombia is quickly becoming a smart choice.

Key Highlights:

• Time zone alignment with North America facilitates real-time communication
• Bilingual agents fluent in English and Spanish
• Growing technological infrastructure and telecommunications
• Workforce skilled in diverse customer service functions
• Economic diversification supporting BPO sector growth

Services:

• Call center outsourcing
• Customer support (inbound and outbound)
• Technical support services
• Sales support
• Back-office processing

Contact Information:

• Website: www.piton-global.com
• E-mail: contactus@piton-global.com
• Phone: 866-201-3370

5. Fusion CX

Fusion CX is based in Colombia and really knows how to tap into the country’s bilingual talent and cultural ties with both North and South America. They offer support in several languages across different channels, handling everything from simple customer questions to more complex interactions. What stands out about them is their strong focus on data security and compliance - they get how crucial it is to keep client information safe in outsourcing.

Their services cover inbound and outbound customer care, tech support, and appointment scheduling, all wrapped up in an omnichannel approach that meets customers wherever they prefer to communicate. Fusion CX blends a skilled team with smart digital tools to make operations smoother and improve the overall customer experience. They’re committed to keeping quality consistent through ongoing training and regular check-ins, while tailoring their service to fit each client’s unique needs.

Key Highlights:

• Multilingual team fluent in English, Spanish, French, and more
• Omnichannel customer support including voice, email, chat, and social media
• Focus on data security and compliance certifications
• Quality assurance with regular training and coaching
• Digital solutions to automate business processes

Services:

• Inbound and outbound customer engagement
• Voice and non-voice customer support
• Technical support
• Appointment scheduling and management
• Omnichannel support
• Digital business process automation

Contact Information:

• Website: www.fusioncx.com
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia

6. SuperStaff

SuperStaff is based in Medellin, Colombia, and specializes in nearshore outsourcing that strikes a nice balance between cost savings and being close enough to the U.S. to keep things running smoothly. They tap into Colombia’s diverse talent pool, offering everything from customer service and tech support to virtual assistants and project management. What’s great about SuperStaff is their flexibility - they can support companies whether you want to outsource fully or mix offshore help with your local team.

They make the most of Colombia’s solid communication infrastructure to deliver fast and dependable service. SuperStaff sees themselves as more than just a vendor - they aim to be a partner who helps businesses manage risks and make the most of their resources, all while keeping operations humming 24/7. Their nearshore model is designed for companies looking for a mix of affordability, hands-on control, and cultural fit.

Key Highlights:

• Nearshore outsourcing based in Medellin, Colombia
• Access to a wide range of skilled professionals
• 24/7 business operations support
• Focus on risk management and resource maximization
• Combines technological infrastructure with local talent

Services:

• Customer service outsourcing
• Technical support
• Virtual assistant services
• Recruitment process outsourcing
• Back office support
• Knowledge process outsourcing
• E-commerce outsourcing

Contact Information:

• Website: www.superstaff.com
• E-mail: info@superstaff.com
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Twitter: x.com/superstaff
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: Street 7D #43A-40. Offices: 7-11, Medellin, Colombia
• Phone: 415-651-7494

7. CustomerServ

CustomerServ works closely with a network of Colombian call centers and BPO providers, helping companies connect with outsourcing partners in various cities such as Bogotá, Medellín, and Barranquilla. They focus on matching businesses with vendors who offer a range of customer service and support functions, including technical assistance, help desk operations, and omnichannel communications. Their approach involves thorough vetting and on-site checks to ensure that the outsourcing partners meet expected standards and certifications.

The company highlights Colombia’s mix of a young, bilingual workforce, solid infrastructure, and cultural ties to the U.S. as factors that support their outsourcing model. CustomerServ also emphasizes cost efficiency and compliance with certifications like PCI and HIPAA. Their role centers on reducing risk for clients and streamlining the search and selection process to find a suitable nearshore call center in Colombia.

Key Highlights:

• Extensive network of vetted Colombian call centers
• Focus on bilingual and English-speaking outsourcing partners
• Partners located in multiple Colombian cities
• Support for both work-at-home and on-premise agents
• Compliance with PCI, SOC II, ISO, and HIPAA certifications

Services:

• Customer service outsourcing
• Technical support and help desk
• Inbound and outbound call handling
• Omnichannel support including live chat and email
• Social media and digital customer engagement
• Back office operations and collections
• Telesales and lead generation

Contact Information:

• Website: www.customerserv.com
• Facebook: www.facebook.com/customerservltd
• Twitter: x.com/CustomerServLTD
• Address: 19901 Southwest Fwy Ste 163 Sugar Land, TX 77479
• Phone: 855-449-2770

8. Foundever

Foundever operates customer service outsourcing centers across several Colombian cities, including Barranquilla, Bogotá, and Cali. They rely on a workforce of thousands of associates, many of whom work remotely. The company supports multiple industries such as banking, healthcare, retail, and telecommunications, offering a variety of customer service roles that extend beyond traditional call center tasks. Their teams communicate in several languages, including English, Spanish, Portuguese, and French, which allows them to support a diverse client base across the Americas.

The company emphasizes flexibility and career growth for its employees, maintaining a workforce that is a mix of remote and on-site staff. Their service offerings range from customer care and technical support to back-office tasks and collections. The focus is on providing support that is adaptable to different industries and communication needs, leveraging the local talent pool's language skills and cultural understanding to assist clients effectively.

Key Highlights:

• Workforce spread across multiple Colombian cities
• Multilingual capabilities in English, Spanish, Portuguese, and French
• Significant portion of employees working from home
• Support for a wide range of industries
• Focus on associate development and retention

Services:

• Customer care and technical support
• Back-office support
• Collections and sales retention
• Multichannel customer engagement
• Industry-specific service solutions

Contact Information:

• Website: foundever.com
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• LinkedIn: www.linkedin.com/company/foundever
• Instagram: www.instagram.com/foundever_life

9. Callin

Callin operates within Colombia’s growing outsourcing scene, offering customer service support that leverages the country’s bilingual workforce and strategic location. Their approach centers on combining local talent with flexible, technology-driven solutions to support clients’ customer engagement needs. The teams focus on providing services that cover both inbound and outbound interactions, adapting to the specific needs of various industries while emphasizing communication and problem-solving skills.

Their operation includes support across multiple communication channels and aims to create a seamless experience for customers. They work with companies to manage a range of customer interactions, from general inquiries to more specialized support tasks. The focus on integrating technology helps maintain efficient workflows while balancing personalized service delivered by agents familiar with cultural nuances relevant to North American markets.

Key Highlights:

• Bilingual teams fluent in English and Spanish
• Blend of inbound and outbound customer service
• Use of technology to streamline customer interactions
• Flexible support tailored to different industries
• Focus on culturally aware communication

Services:

• Inbound customer support
• Outbound calls and lead generation
• Technical and product support
• Multichannel communication (phone, email, chat)
• Customer relationship management

Contact Information:

• Website: callin.io
• LinkedIn: www.linkedin.com/company/callin-io

10. Auxis

Auxis operates a well-established nearshore outsourcing platform in Colombia, extending its presence across multiple cities such as Barranquilla, Bogotá, and Medellín. They focus on providing a broad range of shared services including customer service, IT, finance, and digital transformation. Their operations are designed to leverage Colombia’s skilled labor pool and cultural alignment with North America, helping clients manage both routine business processes and more complex operational needs within the same time zone.

With a strong local footprint, Auxis taps into Colombia’s growing talent base while balancing cost and quality. Their approach centers on integrating various business functions through shared services models, making it easier for companies to scale and adapt. The company maintains a network that supports customer-facing tasks alongside back-office and IT services, reflecting a comprehensive nearshore solution for businesses looking to optimize operations in Latin America.

Key Highlights:

• Operations across multiple Colombian cities
• Wide range of shared services and outsourcing options
• Access to Colombia’s skilled and growing workforce
• Focus on nearshore advantages like time zone alignment
• Integration of customer service with IT and finance support

Services:

• Customer service and contact center support
• Finance and accounting operations
• IT and software development
• Digital transformation and intelligent automation
• Human resources and back-office processes

Contact Information:

• Website: www.auxis.com
• Facebook: www.facebook.com/AuxisConsulting
• Twitter: x.com/Auxis
• LinkedIn: www.linkedin.com/company/auxis
• Address: Edificio Bancolombia Caribe Calle 1A #24-16 Barranquilla, Colombia
• Phone: (+57) 601 580 1473

11. Peak Support

Peak Support operates with a focus on bilingual customer service teams based in Colombia, leveraging the country’s skilled workforce fluent in both English and Spanish. Their setup is designed to provide flexible outsourcing solutions that fit the needs of businesses looking to expand customer support without crossing borders. They emphasize access to well-educated agents supported by reliable technology infrastructure, ensuring that customer interactions are handled smoothly across multiple communication channels.

They also highlight Colombia’s stable environment and convenient location, which makes it easier for clients to visit or collaborate in person if needed. Beyond typical customer service, Peak Support integrates technical support, back-office assistance, and sales support, providing a range of services that fit many operational needs. Their approach often includes detailed quality assurance and data transparency, offering clients insight into how their customer service operations are running.

Key Highlights:

• Bilingual support teams fluent in English and Spanish
• Strong technological infrastructure and secure environment
• Access to Colombia’s well-educated workforce
• Flexible and customizable outsourcing options
• Location advantages with easy access for U.S. clients

Services:

• Customer service support
• Technical support for complex products
• Trust and safety operations, including content moderation
• Back-office task management
• Sales and marketing support
• Accounting services
• Tech and AI solutions management

Contact Information:

• Website: peaksupport.io
• E-mail: info@peaksupport.io
• Facebook: www.facebook.com/PeakSupportOutsourcing
• Twitter: x.com/Peak_Support
• LinkedIn: www.linkedin.com/company/peak-support-outsourcing
• Instagram: www.instagram.com/peak_support_outsourcing
• Phone: (866) 691-6371

12. ROI CX Solutions

ROI CX Solutions operates call center services in Colombia that emphasize bilingual customer support across various industries. Their teams provide round-the-clock assistance, combining real-time accessibility with multilingual skills, primarily English and Spanish. The company’s setup focuses on meeting common outsourcing challenges such as high labor costs, language barriers, and time zone differences, aiming to maintain consistent and responsive service without sacrificing cost efficiency.

Their Colombian operations provide a flexible approach that can scale to match business needs, from managing seasonal surges to offering a range of support channels. Beyond customer service, they handle technical support, lead generation, and omnichannel communication to help businesses keep pace with evolving customer expectations. The firm also highlights compliance and data security as part of their core operational priorities.

Key Highlights:

• Bilingual customer support available 24/7
• Nearshore location with time zone alignment to North America
• Focus on flexible scaling and handling peak demand
• Emphasis on data security and regulatory compliance
• Services cover multiple communication channels

Services:

• Customer service and help desk
• Inbound and outbound teleservices
• Technical support and troubleshooting
• Lead generation
• Omnichannel customer support
• Surveys and feedback collection
• After-hours and overflow support

Contact Information:

• Website: roicallcentersolutions.com
• E-mail: email@365roi.com
• Facebook: www.facebook.com/ROICallCenterSolutions
• Twitter: x.com/365ROI
• LinkedIn: www.linkedin.com/company/roi-call-center-solutions
• Address: 792 E. 280 S. American Fork, UT 84003
• Phone: (877) 768-9598

Conclusion

Choosing a customer service outsourcing partner in Colombia comes down to understanding what fits your business needs and culture. The companies we’ve looked at offer a range of services and approaches, each with their own way of handling the challenges that come with supporting customers remotely. Whether it’s bilingual support, technical help, or scaling through busy times, there’s a lot on the table to consider.

What stands out about Colombia as a destination is its blend of skilled talent, cultural alignment, and proximity to North America, which makes real-time collaboration easier. Of course, no one-size-fits-all solution exists, but with a bit of research and a clear sense of what you want from your outsourcing partner, you can find a team that works well for you. It’s about more than just cost savings - it’s about building a relationship that supports your customers effectively and reliably.