If you’ve ever tried to scale customer support quickly, you already know how messy it can get, hiring delays, training gaps, uneven quality, and costs that creep up when you’re not looking. That’s exactly why so many businesses turn to customer service outsourcing companies in India. The market is mature, talent pools are deep, and the operational experience is hard to beat.

In this guide, we’ll walk through the landscape in practical terms, what these companies actually do, how they differ, and what to pay attention to when reviewing a shortlist. Not every provider is built the same, and not every brand needs the same type of support. Think of the company list below as a starting map, not a one-size-fits-all answer.

1.  Neowork

NeoWork works as a global staffing and operations partner for companies that need customer service and back-office support without building everything in-house. We support teams across several markets, including India, and set up distributed delivery that plugs into existing workflows and tools, whether that means adding a few support agents or running a managed customer experience function. The approach is structured but flexible: some clients manage day-to-day direction themselves, while in other cases quality control, reporting, and workforce coordination are handled by us as part of managed delivery.

We also extend operations beyond core customer support into adjacent functions. This includes virtual assistants, technical and creative roles, and AI training support. Instead of fixed packages, we shape team structures around actual workflows and volumes, often starting small and expanding as processes stabilize.

Key Highlights:

• Global staffing and operational support teams
• Individual contributor roles and managed team models
• Customer experience and related back-office coverage
• Integration with common support and CRM tools
• Industry coverage across tech, healthcare, logistics, media, gaming, and e-commerce
• Role-based staffing and fully managed operations setups

Services:

• Customer experience and customer support operations
• Virtual assistants and administrative support
• IT and development support roles
• AI data training and labeling workflows
• MVP and manual process support
• Creative and content production support

Contact Information:

• Website: www.neowork.com 
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. InfoSearch BPO

InfoSearch BPO operates as an outsourcing provider from India focused on customer support and back office processes. They handle customer service programs along with data and transaction-heavy tasks that companies prefer not to manage internally. Their delivery model is built around structured workflows, documented processes, and ongoing supervision rather than loose staffing.

They usually position their teams as an external operations unit that follows client-defined rules and service levels. Customer service work is supported with standard call center and ticket handling setups, along with reporting and process tracking. From what they show publicly, they tend to work across industries where repeatable support and administrative volume exists.

Key Highlights:

• India based BPO and customer support provider
• Focus on customer service and back office operations
• Process driven delivery structure
• Supports ongoing and project based workloads
• Uses documented workflows and supervision layers

Services:

• Inbound and outbound customer support
• Call center operations
• Back office processing
• Data entry and data management
• Transaction support tasks

Contact Information:

• Website: www.infosearchbpo.com
• Email: enquiries@infosearchbpo.com
• Facebook: www.facebook.com/infosearchbpo
• Twitter: x.com/ibposervice
• LinkedIn: www.linkedin.com/company/infosearchbpo
• Instagram: www.instagram.com/infosearchbpo
• Address: No.237, Peters Road, Gopalapuram, Chennai - 600 086, Tamilnadu, India.
• Phone: +91 44 42925000

3. Outsource2india

Outsource2india provides customer service outsourcing along with a wide range of back office and technical support functions. They run multiple delivery centers and support clients across different business functions, including contact centers, finance processes, and administrative support. Their customer service offering sits inside a broader outsourcing structure rather than as a standalone line.

They describe their work model as step based, starting from requirement review through pilot work and then steady state delivery. Customer support teams are combined with reporting, security controls, and internal quality checks. Besides voice support, they also connect service operations with email and process driven ticket handling.

Key Highlights:

• Multi service outsourcing provider with customer support units
• Operates through several global delivery centers
• Structured onboarding and transition steps
• Uses internal security and compliance controls
• Mix of voice and non voice support models

Services:

• Inbound contact center support
• Outbound calling programs
• Email and ticket support
• Back office processing
• Finance and accounting support
• Data and document services

Contact Information:

• Website: www.outsource2india.com
• Email: info6@outsource2india.com
• Twitter: x.com/outsource2india
• LinkedIn: www.linkedin.com/company/outsource2india
• Address: 116 Village Blvd, Suite 200, Princeton, NJ 08540
• Phone: 800-594-9501

4. AM2PM Support

AM2PM Support works as a customer service outsourcing and BPO provider with a focus on round the clock support coverage. They run customer interaction programs where external teams handle calls, chats, and tickets on behalf of client brands. Their setup is built around continuous coverage and shared monitoring between their managers and the client side.

They present their service model as CSaaS and process outsourcing combined, where tooling, dashboards, and workflow visibility are part of the delivery. Customer service programs are typically paired with chat handling and ticket queues so support does not depend on a single channel. Their material shows a strong tilt toward ecommerce and service driven businesses.

Key Highlights:

• Customer service and support outsourcing provider
• 24-7 support operations model
• Multi channel handling approach
• Shared workflow visibility with clients
• Experience with ecommerce and service brands

Services:

• Inbound call handling
• Live chat support
• Ticket management
• Data entry support
• Virtual assistant tasks
• Phone answering programs

Contact Information:

• Website: am2pmsupport.com
• Email: info@am2pmsupport.com
• Facebook: www.facebook.com/AM2PMSupport
• Twitter: x.com/am2pmsupport
• LinkedIn: www.linkedin.com/company/am2pmsupport
• Instagram: www.instagram.com/am2pmsupport
• Address: Plot No 13, GT Karnal Rd, State Bank Colony, SBI Colony, Derawal Nagar, Gujranwala Town, Delhi, 110009
• Phone: +91 89272 47247

5. WeSage BPM

WeSage BPM presents itself as a business process management and outsourcing firm delivering customer service and operational support from India. They work with structured BPM frameworks where customer support is one layer inside a wider process environment. Their focus appears to be on repeatable service processes and monitored execution.

They connect customer support with workflow control, performance tracking, and documented procedures. Rather than only offering agent staffing, they describe process ownership and managed execution across service functions. Customer service programs are typically tied to back office and operational queues.

Key Highlights:

• BPM and outsourcing services provider
• Customer support within process management model
• Focus on structured workflows
• Managed execution approach
• Combines service and back office processes

Services:

• Customer support operations
• Business process management
• Back office processing
• Workflow support functions
• Shared service operations

Contact Information:

• Website: wesagebpm.com
• Email: sales@wesagebpm.com
• Facebook: www.facebook.com/wesagebpm
• Twitter: x.com/hr_bpm
• LinkedIn: www.linkedin.com/company/sage-bpm
• Instagram: www.instagram.com/wesage_bpm
• Address: Wall Street 2, B 108, opp. Orient Club, Ellisbridge, Ahmedabad, Gujarat 380006, India
• Phone: +91-9067-440-644

6. Infosys BPM

Infosys BPM is the business process management arm of a larger technology group and delivers customer service outsourcing as part of enterprise operations programs. They work across regions and industries, connecting customer support with digital operations and AI assisted workflows. Their positioning links customer service with process transformation rather than basic call handling.

They describe their model around AI enabled operations, domain knowledge, and platform driven delivery. Customer service is typically integrated with analytics, automation, and system level tooling. Their programs are usually built for larger organizations that need customer operations aligned with broader business systems.

Key Highlights:

• Enterprise focused BPM provider
• Customer support tied to digital operations
• AI and automation integrated in workflows
• Multi region delivery structure
• Industry specific process teams

Services:

• Customer experience operations
• Contact center support
• Digital process management
• AI assisted service workflows
• Back office operations

Contact Information:

• Website: www.infosysbpm.com
• Facebook: www.facebook.com/InfosysBPM
• Twitter: x.com/infosysbpm
• LinkedIn: www.linkedin.com/company/infosys-bpm
• Instagram: www.instagram.com/infosysbpm
• Address: Plot no 26/3, 26/4, 26/6, Electronics City, Hosur Road, Bengaluru​ - 560 100
• Phone: +91 80 2852 2405

7. Flatworld Solutions

Flatworld Solutions runs outsourcing and BPO programs that include customer service, call center support, and back office processing. They operate delivery centers that handle voice and non voice customer interactions along with administrative and data heavy tasks. Their customer support services sit alongside technical and industry specific outsourcing lines.

They show a process oriented outsourcing cycle, starting from requirement study through transition and steady delivery. Customer service teams are supported with internal quality checks, reporting, and security controls. Their scope usually covers both continuous support programs and defined service projects.

Key Highlights:

• Multi service outsourcing and BPO firm
• Customer support and call center capabilities
• Voice and non voice handling models
• Process based transition approach
• Security and compliance controls

Services:

• Inbound customer support
• Outbound calling
• Email and chat support
• Back office processing
• Data and document services

Contact Information:

• Website: www.flatworldsolutions.com
• Email: info6@flatworldsolutions.com
• Facebook: www.facebook.com/100083043685200
• Twitter: x.com/flatworldsols
• LinkedIn: www.linkedin.com/company/flatworld-solutions
• Instagram: www.instagram.com/flatworldsolutions
• Address: Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81, Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077, India
• Phone: 800-514-7456

8. Hinduja Group

Hinduja Group is a multinational conglomerate with activities across several industries, including technology enabled services and business operations. Within their group structure, customer service outsourcing is mainly delivered through their business services and digital operations arms. These units handle customer interaction and process support for external organizations.

They operate across regions and sectors, with service businesses covering customer contact operations, digital support, and managed processes. Customer service outsourcing is positioned as part of a broader portfolio that includes technology, finance, and industrial activities. Delivery typically happens through specialized subsidiaries focused on service operations.

Key Highlights:

• Diversified multinational group
• Has technology and business service subsidiaries
• Customer service delivered through group service units
• Multi industry presence
• Global operating footprint

Services:

• Customer contact center operations
• Digital customer support
• Business process services
• Technology enabled support functions
• Managed service operations

Contact Information:

• Website: www.hindujagroup.com
• Facebook: www.facebook.com/hindujagroup
• Twitter: x.com/hindujagroup
• LinkedIn: www.linkedin.com/company/hinduja-group
• Instagram: www.instagram.com/hindujagroup
• Address: Plot C-21, G-Block, Bandra Kurla Complex, Bandra (East), Mumbai - 400051, Maharashtra, India
• Phone: 022-61360407

9. Trupp Global

Trupp Global operates as an India based outsourcing and BPO company that supports customer service, back office work, and content related processes. They describe themselves as a remote first and flexible team structure that runs round the clock support programs. Their work usually combines customer support with operational tasks like moderation, research, and technical helpdesk functions.

They build dedicated teams around client processes and adjust team size when workloads change. Customer service programs are typically handled with written guidelines, workflow tracking, and supervision layers. Alongside support operations, they also handle data and AI related preparation tasks that connect to machine learning projects.

Key Highlights:

• India based BPO and outsourcing provider
• Remote and distributed team model
• 24-7 operational coverage
• Dedicated team setup per project
• Works with startups and established firms

Services:

• Customer support handling
• Technical support desks
• Content moderation
• Back office processing
• Data entry and research
• AI and ML data support

Contact Information:

• Website: www.truppglobal.com
• Email: sales@truppglobal.com
• Facebook: www.facebook.com/TruppGlobal
• Twitter: x.com/Trupp4global
• LinkedIn: www.linkedin.com/company/trupp-global-technologies-pvt-ltd
• Instagram: www.instagram.com/truppglobalbpo
• Address: #2HM-201, 2nd Main, Kasturi Nagar, Bengaluru - 560043, India
• Phone: +91-80-41227522

10. Bill Gosling Outsourcing

Bill Gosling Outsourcing is a long running BPO and customer experience company with delivery centers across several countries, including India. They provide customer service and contact center operations supported by technology platforms and internal process frameworks. Their identity is built around company culture and structured service delivery rather than single line outsourcing.

They run customer interaction programs across voice and digital channels and connect service delivery with compliance and reporting standards. Customer support is typically combined with collections, verification, and regulated industry processes depending on client needs. Their materials show a focus on stable delivery environments and workforce development.

Key Highlights:

• Multi country BPO provider with India presence
• Long operating history in outsourcing
• Culture driven operating model
• Regulated process experience
• Tech enabled service delivery

Services:

• Contact center operations
• Customer care programs
• Collections and recovery support
• Verification and validation work
• Back office processes

Contact Information:

• Website: www.billgosling.com
• Email: info@billgosling.com
• Facebook: www.facebook.com/BillGoslingOutsourcing
• LinkedIn: www.linkedin.com/company/bill-gosling-outsourcing
• Instagram: www.instagram.com/bgocareers
• Address: 430 Udyog Vihar, Phase IV, Gurugram, Haryana, India 122015
• Phone:  +1 844-200-2467

11. Triniter

Triniter provides customer support outsourcing and back office services with a model built around dedicated teams and managed onboarding. They organize service delivery in defined steps that include hiring, training, and supervised production. Their customer service programs often include multilingual coverage and multichannel communication.

They connect support operations with automation and AI assisted tools where needed, especially for answering services and routine workflows. Customer support teams are paired with internal managers and success roles who monitor output and process adherence. Their scope covers both customer interaction and administrative support work.

Key Highlights:

• Dedicated team outsourcing model
• Structured onboarding and training flow
• Multilingual support capability
• Multichannel customer communication
• Combines human support with automation tools

Services:

• Customer care and support teams
• Back office administration
• Answering services
• AI and automation support
• Bookkeeping and data tasks

Contact Information:

• Website: triniter.com
• Email: Support@triniter.com
• Facebook: www.facebook.com/triniterBPO
• Address: 99/3a, South Street, Chatrapatti, India 626 102
• Phone: +1 626-513-0910

12. Call2Customers

Call2Customers runs outsourced call center and customer interaction services from India. They support inbound and outbound communication programs along with onboarding and engagement processes. Their structure includes multiple specialized units that focus on different industries and language needs.

They position customer support as part of a wider engagement cycle that includes KYC checks, onboarding help, order coordination, and feedback collection. Delivery is organized through separate service brands and vertical units, which handle specific types of customer communication and back office work.

Key Highlights:

• India based call center outsourcing provider
• Omnichannel support model
• Industry focused support units
• Handles onboarding and engagement flows
• Multi brand delivery structure

Services:

• Inbound call handling
• Outbound calling programs
• Chat and email support
• Digital onboarding support
• KYC and verification calls
• Back office support

Contact Information:

• Website: www.call2customers.com
• Email: sales@call2customers.com
• Facebook: www.facebook.com/Call2Customers
• LinkedIn: www.linkedin.com/company/call2customers
• Address: 251, East of Kailash New Delhi, India
• Phone: +91-9891-057-170

13. Ascent BPO

Ascent BPO is an India based outsourcing and call center company delivering customer support and process outsourcing services. They work with businesses that want to move customer communication and routine operational tasks to an external team. Their setup includes inbound and outbound support along with IT and administrative assistance.

They organize service delivery around documented requirements, flexible engagement models, and continuous support availability. Customer service work is supported by internal security practices and process controls. Their coverage extends across several Indian cities through centralized delivery operations.

Key Highlights:

• India based BPO and call center firm
• Inbound and outbound support coverage
• Flexible outsourcing models
• Process and security controls
• Multi city client coverage

Services:

• Call center support
• Customer service handling
• IT support services
• Back office outsourcing
• Data entry operations

Contact Information:

• Website: www.ascentbpo.com
• Email: info@ascentbpo.com
• Facebook: www.facebook.com/ascentbpo
• Twitter: x.com/Ascent_bpo
• LinkedIn: www.linkedin.com/company/ascentbpo
• Instagram: www.instagram.com/ascentbposervices
• Address: A-16, 2nd floor, Sector 63, Noida, Uttar Pradesh, India
• Phone: +91-8860-500-500

14. A1 Call Center

A1 Call Center provides outsourced call center services from India with a focus on inbound and outbound customer communication. They handle phone based support along with chat and email responses. Their operating model is built around continuous call handling and campaign based outbound work.

They connect customer support with telemarketing, surveys, and lead management processes. Along with front line calling, they also run back office and research related tasks that support customer operations. Their service mix is mostly centered on voice programs with added digital support channels.

Key Highlights:

• India based call center outsourcing provider
• Inbound and outbound call programs
• Campaign and survey support
• Voice focused delivery model
• Supports customer and lead operations

Services:

• Customer support calls
• Telemarketing campaigns
• Lead generation
• Appointment setting
• Helpdesk handling
• Back office support

Contact Information:

• Website: www.a1callcenter.com
• Email: sales@a1callcenter.com
• Address: 2nd Floor, E-26, E Block, Sector 63, Noida, Uttar Pradesh 201301
• Phone: +91-989-150-4989 

15. Syrow

Syrow provides customer support outsourcing and customer experience management with a platform driven model. They combine human support teams with AI assisted tools and dashboards. Their delivery is organized as customer support as a service, where companies subscribe to managed support capacity across channels.

They run omnichannel programs that include calls, chat, email, and messaging support. Customer service delivery is paired with analytics, reporting dashboards, and interaction tracking. Their approach connects service operations with measurable service indicators and workflow monitoring.

Key Highlights:

• Customer support as a service model
• Omnichannel support coverage
• AI assisted service tools
• Dashboard based reporting
• Subscription style support plans

Services:

• Inbound call support
• Email and ticket handling
• Chat and messaging support
• Outbound calling
• Customer experience monitoring
• Support analytics and reporting

Contact Information:

• Website: www.syrow.com
• Email: info@syrow.com
• Facebook: www.facebook.com/thesyrow
• Twitter: x.com/thesyrow
• LinkedIn: www.linkedin.com/company/syrow
• Address: #243, 1st Floor, 9th Main, HRBR 1st Block, Bengaluru - 560 043, KA, INDIA
• Phone: +91 7654 365 365

Final Thoughts

Customer service outsourcing in India is not a one-shape-fits-all decision, and that’s probably the most useful takeaway. Some providers are built for high-volume call handling. Others lean toward tech-enabled support, multilingual coverage, or process-heavy back office work. A few are clearly structured for enterprise environments, while others fit better with startups that just need a small, steady support layer. The differences matter more than the brand names.

If you’re choosing a partner, it helps to look past the surface list of services and pay attention to how teams are managed, how flexible the setup is, and how communication actually works day to day. Time zone overlap, reporting style, training approach, and escalation handling tend to have more impact than people expect. India remains a practical hub for customer service outsourcing, but the smart move is matching the provider model to your support reality, not the other way around. That’s usually where outsourcing starts to feel less like a cost decision and more like an operational one.