Health plan support teams deal with questions that are rarely simple. Members may need help understanding their benefits, checking a claim, updating personal information, finding a provider, or sorting out a billing issue. The conversation often involves personal details, unfamiliar terms, and a fair amount of frustration.

This is going to be a list of 12 customer support outsourcing companies that work with health plans and other healthcare organizations. We will look at how their teams operate, which member support services they provide, and the types of communication they handle.

1. NeoWork

At NeoWork, we operate as a global staffing and managed operations partner for companies in healthcare, technology, logistics, media, gaming, and e-commerce. We build teams through two main models. Clients can hire individual specialists and manage their daily work internally, or hand over a complete function with NeoWork handling workforce planning, quality assurance, reporting, and team oversight.

Our customer experience teams work with established support platforms such as Zendesk, Salesforce, Gorgias, Front, Aircall, Dialpad, and HubSpot. They also handle healthcare-related processes including customer support and credentialing. Our company reports a 91% annualized teammate retention rate, while its recruitment process selects 3.2% of the candidates interviewed.

Key Highlights:

• Global staffing and managed operations models
• Teams available for US working hours
• Experience across healthcare and other service-heavy industries
• Support for small teams and larger managed departments
• Familiarity with widely used customer service platforms

Services:

• Customer support outsourcing for health plans
• Inbound and outbound patient support
• Medical appointment scheduling
• Appointment reminders and patient follow-ups
• Virtual medical reception
• Insurance verification
• Prior authorization support
• Billing inquiry handling
• Medical claims assistance
• Prescription refill coordination

Contact information:

• Website: www.neowork.com
• Linkedin: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam
• Facebook: www.facebook.com/neoworkteam

2. 1840 & Company

1840 & Company builds global customer service teams for businesses that need dedicated professionals across phone, email, live chat, ticketing systems, social media, and help desk channels. Their teams work inside the client's existing tools and procedures rather than through a separate support environment. They source professionals with experience using platforms such as Zendesk, Intercom, Gorgias, Salesforce Service Cloud, and Freshdesk.

They offer three working arrangements depending on how much control the client wants to retain. Fully managed outsourcing covers staffing, training, performance management, and daily oversight. Their global staffing model places full-time professionals into an existing internal team, while direct placement is used to recruit permanent employees. Across these models, 1840 & Company handles sourcing, vetting, contracts, payroll, compliance, and workforce infrastructure.

Key Highlights:

• Dedicated full-time customer support professionals
• Hiring across multiple countries and time zones
• Average hiring period of one to two weeks
• Experience in healthcare and insurance
• Staffing, managed outsourcing, and direct placement models
• Integration with existing tools and internal workflows

Services:

• Customer service outsourcing
• Global customer service staffing
• Contact center services
• Inbound customer support
• Live chat and email support
• Ticket and help desk management
• Technical support
• Multilingual support
• Customer success staffing
• Customer experience analysis
• Recruitment, payroll, and compliance
• Workforce and performance management

Contact information:

• Website: www.1840andco.com
• Address: 5440 W. 110th St, Building 2, Suite 300, Overland Park, KS 66211
• Facebook: www.facebook.com/1840andCompany
• Twitter: x.com/1840andCompany
• LinkedIn: www.linkedin.com/company/1840-company
• Instagram: www.instagram.com/1840andco

3. Carenet Health

Carenet Health works exclusively within healthcare, serving health systems, payers, and health services organizations. They have more than 25 years of healthcare contact center and clinical experience, with teams operating from locations in Texas, Maine, and the Philippines. Their workforce includes more than 1,900 employees, including over 330 registered nurses and other licensed healthcare professionals.

Their work combines consumer engagement, clinical support, care navigation, telehealth, and digital communication. Teams manage around 70,000 multichannel interactions each day and approximately one million nurse triage calls each year. Carenet Health operates across all 50 states and builds its programs around the operational, regulatory, and consumer communication requirements of healthcare organizations.

Key Highlights:

• Work with health systems, payers, and health services organizations
• Approximately one million nurse triage calls managed annually
• Multichannel and clinical engagement capabilities
• Experience with healthcare accreditation and regulatory requirements

Services:

• Healthcare contact center operations
• Health plan member engagement
• Clinical support
• Nurse triage
• Telehealth services
• Consumer outreach
• Advocacy and care navigation
• Population health engagement
• Digital healthcare solutions
• Multichannel communication
• Operational support
• Healthcare data and engagement analysis

Contact information:

• Website: carenethealthcare.com
• Phone: 800.809.7000            
• Address: 11845 Interstate 10 W, San Antonio, TX 78230
• LinkedIn: www.linkedin.com/company/carenet-health

4. Omega Healthcare

Omega Healthcare handles healthcare operations for payers, providers, life sciences companies, and health technology organizations. They combine large service teams with automation across payer administration, care coordination, revenue cycle work, and clinical data processes. Their delivery options range from individual modules to end-to-end managed operations, allowing clients to divide responsibilities according to their existing structure.

Automation is built into routine workflows, while human teams manage work that requires healthcare knowledge, review, or coordination. Their model also covers technology investment, process analytics, and ongoing changes to administrative and clinical operations.

Key Highlights:

• Experience with providers, payers, life sciences, and health technology companies
• Modular and fully managed delivery options
• Combination of global teams and AI-driven automation
• Focus on administrative, financial, and clinical workflows

Services:

• Payer operations
• Care coordination
• Revenue cycle management
• Health data curation
• Clinical enablement
• Drug access and affordability operations
• Administrative workflow management
• Healthcare process automation
• Technology and clinical innovation
• End-to-end managed healthcare services

Contact information:

• Website: www.omegahms.com
• Address: Regd. Office: 9th Floor, Campus 2, RMZ MILLENNIA Business Park II, No. 143 Dr. MGR Road, Kandanchavadi, Chennai 600096
• Twitter: x.com/Omega_HMS
• LinkedIn: www.linkedin.com/company/omega-healthcare-management-services

5. TTEC

TTEC provides customer experience outsourcing, contact center operations, consulting, analytics, and technology services. They work across healthcare and other industries, handling customer care, technical support, back-office processes, sales support, fraud prevention, and digital service channels.

Their healthcare operations include member services delivered through phone, chat, email, and other channels. They also work with CRM systems, workforce tools, automation, quality monitoring, and interaction analytics, covering both frontline support and the technology used to manage customer conversations.

Key Highlights:

• Delivery across six continents
• Customer interactions available in more than 50 languages
• Experience with healthcare member services
• Human and digital customer service models
• Consulting, technology, analytics, and managed operations under one company
• Partnerships with more than 25 technology providers

Services:

• Healthcare member services
• Customer care outsourcing
• Voice, chat, and email support
• Technical support
• Omnichannel customer service
• Back-office operations
• Fraud prevention
• Customer acquisition and sales support
• CX consulting
• Contact center technology
• CRM implementation
• Workforce analytics and AI-supported coaching

Contact information:

• Website: www.ttec.com
• Phone: +91 79 6931 9828
• E-mail: verifications@thomas-and-company.com
• Address: Opp. L. J. College, Off S. G. Road, Makarba, Ahmedabad - 382210, Gujarat, India
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• LinkedIn: www.linkedin.com/company/ttec
• Instagram: www.instagram.com/tteclife

6. Concentrix

Concentrix provides customer service, digital operations, consulting, and technology services across healthcare, financial services, retail, communications, travel, and other industries. They work on both the design and delivery of customer experience programs, bringing strategy, platform implementation, and daily operations into one structure.

Their teams manage customer interactions through a mix of human support, automation, data analysis, and enterprise systems. In healthcare, this includes customer service operations, workflow design, digital channels, reporting, and ongoing performance management.

Key Highlights:

• Billions of human and AI interactions managed each year
• ISO 42001:2023 AI governance standard
• Operations across healthcare and other regulated industries
• Integrated strategy, technology, and operations model

Services:

• Customer service operations
• AI-enabled customer support
• Healthcare operations
• Digital operations
• Customer experience strategy and design
• Data and analytics
• Enterprise technology implementation
• Workflow and process design
• Service automation
• Operational performance management

Contact information:

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• Facebook: www.facebook.com/p/Concentrix-100064784884066
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix
• Linkedin: www.linkedin.com/company/concentrix

7. Access Healthcare

Access Healthcare works with health plans, hospitals, physician groups, and medical billing organizations on administrative and operational processes. Their payer services cover enrollment, eligibility, benefits, claims, billing, appeals, provider data, care management, and customer service.

They use global delivery teams together with workflow tools, automation, and analytics. Their work often combines front-line member communication with the back-office tasks that follow, such as updating records, reviewing claims, handling grievances, and coordinating benefits.

Key Highlights:

• Experience with health plans, providers, and billing organizations
• Human teams combined with proprietary automation
• Coverage across customer service and payer administration

Services:

• Omnichannel customer service
• Eligibility and enrollment services
• Claims operations
• Benefits configuration
• Premium billing and collections
• Appeals and grievances
• Provider data management
• Coordination of benefits
• Eligibility verification
• Overpayment identification and recovery
• Fraud, waste, and abuse management
• Medicare Star quality support
• Care management for health plans
• Utilization management
• Telehealth and virtual nursing

Contact Information:

• Website: www.accesshealthcare.com
• Phone: (+63) 2823-8280
• Email: info@accesshealthcare.com
• Address: 6th Floor, Unit B, One World Square, McKinley Hill Cyberpark, Fort Bonifacio, Taguig City, 1634 Philippines 
• Linkedin: www.linkedin.com/company/accesshealthcare
• Facebook: www.facebook.com/accesshealthcareindia
• Instagram: www.instagram.com/accesshealthcareglobal

8. TP

TP is a global digital business services company with nearly five decades of experience in customer and business operations. They serve clients across healthcare, insurance, financial services, technology, communications, retail, government, travel, and several other industries.

Customer operations are handled through frontline service teams, back-office processes, analytics, technology, and AI-assisted tools. Their AI products assist live agents, automate parts of customer interactions, and analyze conversations for quality and performance.

Key Highlights:

• Experience in healthcare and insurance
• Integrated front-office and back-office delivery
• Human agents supported by AI tools
• Global operating models built for multilingual service

Services:

• Customer experience and support
• Healthcare customer operations
• Voice and digital customer service
• Multilingual support
• Back-office support
• Collection services
• Data services and advanced analytics
• Technology services
• AI-assisted agent support
• Interaction analytics
• Customer process automation
• Quality and performance management

Contact Information:

• Website: www.tp.com
• Linkedin: www.linkedin.com/company/wearetpgroup
• Twitter: x.com/wearetpgroup
• Facebook: www.facebook.com/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

9. ARDEM

ARDEM has provided business process outsourcing and data services since 2004. Their healthcare and life sciences work covers insurance processing, claims administration, medical records, revenue cycle tasks, and high-volume document workflows. They run global teams across the United States, Asia, Latin America, and Africa, with round-the-clock processing available through multiple shifts.

Their projects are organized around defined performance metrics, ongoing training, and continuous process improvement. Project managers and solution teams in New Jersey oversee onboarding and act as the main point of communication, while distributed operations teams handle daily processing. ARDEM also uses cloud platforms, robotic process automation, OCR, and AI tools to manage repetitive healthcare and insurance workflows.

Key Highlights:

• Global teams across four regions
• Round-the-clock processing capabilities
• Experience in healthcare, life sciences, and insurance
• Project management and solutions team based in New Jersey
• Cloud-based delivery and process monitoring
• Combination of human processing and automation
• Long-term and high-volume outsourcing experience

Services:

• Healthcare business process outsourcing
• Insurance processing
• Claims processing
• Claims data entry
• EMR and EHR management
• Revenue cycle management
• Medical document processing
• Data entry and data capture
• Document indexing and conversion
• Back-office support
• Accounts receivable processing
• Business process automation
• Robotic process automation
• Cloud workflow management
• Recruitment and virtual training

Contact Information:

• Website: ardem.com
• Phone: +1-908-359-2600
• Twitter: x.com/ARDEMinc
• Facebook: www.facebook.com/ARDEMIncorporated
• Linkedin: www.linkedin.com/company/ardem-incorporated

10. Liveops

Liveops runs a distributed contact center model built around independent agents working remotely. They use onshore, nearshore, and offshore talent depending on the needs of each program. Agents go through vetting, certification, and brand-specific training before handling customer interactions, with healthcare and health insurance support included among their industry programs.

Their operating model is designed to expand or reduce capacity quickly, including during enrollment periods, seasonal demand, or unexpected spikes in call volume. Technology sits behind the service through cloud infrastructure, AI-assisted onboarding, real-time reporting, and platform integrations, while human agents remain responsible for the actual conversations. Quality monitoring, performance reviews, and continuous improvement are handled throughout the program.

Key Highlights:

• Distributed network of independent agents
• Onshore, nearshore, and offshore delivery options
• Capacity adjusted according to call volume
• Agent vetting and brand-specific certification
• AI-supported onboarding and workflow management
• Real-time performance data and reporting
• Platform-agnostic integrations

Services:

• Health insurance customer service
• Member support
• Inbound call handling
• Enrollment period support
• Customer care outsourcing
• Overflow and surge support
• Omnichannel customer service
• Agent recruitment and certification
• Quality assurance
• Workforce scaling
• Performance monitoring
• Contact center technology integration

Contact information:

• Website: liveops.com
• Address: 455 Market St, Ste 1940, PMB 388911, San Francisco, CA 94105-2448
• Facebook: www.facebook.com/LiveopsInc
• Twitter: x.com/liveops
• Linkedin: www.linkedin.com/company/liveops-contact-center-solutions
• Instagram: www.instagram.com/liveops

11. SkyOS BPO

SkyOS BPO provides outsourced business services for companies in the United Kingdom, with operational offices in India and the United States. They work through a people-led delivery model supported by digital tools and AI. Their teams handle ongoing customer operations while maintaining direct communication with the client throughout the engagement.

The company organizes its services around scalable teams, round-the-clock availability, data security, and compliance controls. Human agents remain central to customer conversations, while technology is used for workflow management and process efficiency. Their leadership team oversees service design, staffing, and long-term account management.

Key Highlights:

• Focus on UK businesses
• Operations in India and the United States
• Human-led service supported by AI
• Scalable outsourcing teams
• Data security and compliance processes
• Direct client communication
• People-first management structure

Services:

• Customer support outsourcing
• Inbound customer service
• 24/7 support operations
• Back-office support
• Business process outsourcing
• Remote team management
• Customer experience operations
• AI-assisted workflows
• Data processing
• Administrative support
• Workforce scaling
• Process management

Contact Information:

• Website: skyosbpo.com
• Email: info@skyosbpo.com
• Address: Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 140307
• Phone: +91 9999932529
• Instagram: www.instagram.com/skyosbpo
• Twitter: x.com/SkyOSBPO
• Linkedin: www.linkedin.com/company/skyos-bpo-private-limited

12. Call IT Dev

Callitdev combines multilingual BPO operations with software development and automation services. Their customer support teams are based in Morocco and Dubai and work across voice, email, live chat, social media, and WhatsApp. Service is available in languages including English, French, Spanish, Arabic, and German, with teams scheduled for 24/7 coverage.

Their support programs are built around defined service levels, channel-specific workflows, and integrations with CRM and contact center platforms. They also handle technical support, document processing, data entry, and other back-office work. GDPR-aligned delivery, ISO 27001 practices, quality reviews, and AI-assisted workflows form part of the operating structure.

Key Highlights:

• Delivery teams in Morocco and Dubai
• Voice, chat, email, social media, and WhatsApp coverage
• GDPR-aligned delivery
• Defined service levels and quality targets

Services:

• Multilingual customer support
• Inbound voice support
• Email and live chat support
• Omnichannel customer service
• WhatsApp support
• Technical support
• Help desk services
• Back-office processing
• Data entry
• Document processing
• CRM and CCaaS integration
• Quality assurance
• AI-assisted workflow automation
• Reporting and performance tracking

Contact Information:

• Website: callitdev.com
• E-mail: contact@callitdev.com
• Address: Technopark, Route de Nouasseur, Casablanca, 20000, Morocco
• Phone: +212 5 37 37 37 77
• Linkedin: www.linkedin.com/company/callitdev
• Twitter: x.com/callitdev
• Facebook: www.facebook.com/callitdev
• Instagram: www.instagram.com/callitdev

‍

Conclusion

Customer support for health plans sits at the point where service, accuracy, and trust all meet. Members are often calling with questions about coverage, claims, enrollment, billing, or care access, and the quality of those conversations shapes how they view the entire plan. That makes the choice of outsourcing partner more than a staffing decision.

The companies in this list take different approaches. Some focus on large-scale contact center operations, others combine member support with payer administration, clinical services, automation, or multilingual coverage. The right choice depends on how much control the health plan wants to keep, which channels need coverage, how complex the workflows are, and how closely the external team needs to work with internal operations.