Customer support in health plans is one of those things that only gets attention when it goes wrong. A delayed response, a confusing explanation of benefits, or a missed follow up can quickly turn into frustration for members who are already dealing with something personal or stressful. For health plan companies, that puts a lot of pressure on support teams to be accurate, patient, and consistent every single day.

That is one reason more health plan providers are looking at Colombia for customer support outsourcing. The country has built a reputation for service teams that are structured, process driven, and comfortable working within regulated environments. Many providers here focus on claims support, enrollment questions, benefits clarification, and ongoing member communication without treating it like a generic call center task. In this article, we look at the companies leading this space and why Colombia has become a steady option for health plan customer support teams that need reliability more than hype.

1. NeoWork

At NeoWork, we work with health plan companies that need customer support to feel like part of the business, not a separate box checked by outsourcing. Our teams usually sit close to operations and day to day workflows, which matters in healthcare support where context, follow through, and process awareness are just as important as answering the call itself. When members reach out with questions about coverage, eligibility, or next steps, the goal is not speed for the sake of speed. It is about giving clear answers and knowing what to do when something does not fit neatly into a script.

A big part of how we approach this comes down to stability and hiring discipline and this comes down to how we hire and how long people stay. We keep our teams stable, which matters in health plan support where context builds over time. Our annualized teammate retention rate sits at 91 percent, and we only bring on a small slice of the candidates we interview, with a 3.2 percent selectivity rate. That discipline helps us build teams that actually learn the work instead of constantly starting over. It is something we have seen work well across both Colombia and the Philippines, especially for clients who need consistency in regulated support environments.

Key Highlights:

• Focus on stable, long term support teams
• Experience supporting healthcare and process driven work
• Selective hiring and strong team retention
• Exposure to both Colombia and Philippines support markets

Services:

• Customer support outsourcing
• Health plan member support
• Dedicated support team setup
• Back office and operational support
• Ongoing team management and coordination

Contact Info:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. Atento

Atento is one of those companies that has been around long enough to know what actually happens once a customer reaches out for help. They work with large organizations, including health plan companies, where support conversations are rarely simple or quick. A lot of their day to day work revolves around handling member questions, sorting out coverage issues, and helping people navigate processes that are often confusing even on a good day.

What stands out is how structured their approach is. Instead of treating customer support like a script reading exercise, they tend to build teams around specific workflows and compliance needs. For health plans, that usually means training agents to understand policies, follow strict processes, and keep interactions consistent. It feels less like a generic call center setup and more like an extension of the client’s internal support team.

Key Highlights:

• Experience supporting regulated industries, including health plans
• Structured customer support processes built around clear workflows
• Focus on consistency and accuracy in member interactions
• Large operational presence with established support teams
• Emphasis on training and process alignment

Services:

• Customer support and contact center services
• Member services for health plans
• Claims and benefits inquiry support
• Back-office support and case handling
• Multichannel customer communication

Contact Info:

• Website: atento.com
• Email: dpo@atento.com
• Address: Cl. 67 #12-35, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/atento

3. Outsourcing 

Outsourcing is a local provider that spends most of its time helping foreign companies set up and run support teams inside Colombia. Their work sits somewhere between operations and people management. Instead of just offering agents and stepping back, they tend to stay involved in how teams are built, trained, and managed day to day. For health plan companies, this usually means putting together support teams that can handle routine member questions without constant escalation.

What feels different here is the hands on approach. They are not trying to reinvent customer support or dress it up as something fancy. The focus is more on making sure agents understand processes, stick to them, and communicate clearly. For health plans, that matters a lot, since most calls are about coverage details, eligibility, or follow ups that require patience and accuracy rather than speed alone.

Key Highlights:

• Colombia based provider focused on outsourced teams
• Involved in hiring, onboarding, and daily team management
• Experience supporting structured and process driven operations
• Practical approach to customer support delivery
• Works closely with client workflows

Services:

• Customer support outsourcing
• Health plan member support
• Call center and contact center services
• Back office and administrative support
• Team setup and ongoing management

Contact Info:

• Website: outsourcing.com.co
• Email: marketing@outsourcing.com.co
• Phone: +57 320 219 70 86
• Address: Av. El Dorado #81b-29 Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Facebook: www.facebook.com/FamiliaOS.BIC
• Instagram: www.instagram.com/familiaos.bic

4. TaskUs

TaskUs is a company that tends to show up when support work gets complicated but still needs to feel human. They work with organizations that deal with ongoing customer conversations rather than quick, one off requests. For health plan companies, that usually means supporting members who are trying to understand coverage, follow up on claims, or get clarity on what happens next, often more than once.

Their approach feels a bit more modern than traditional call center setups, but it stays grounded. Teams are built around clear processes and training, with enough structure to handle regulated work without turning every interaction into a rigid script. In health plan support, that balance matters. Members want answers that are accurate, but they also want to feel like someone is actually listening instead of just reading lines off a screen.

Key Highlights:

• Experience supporting complex, ongoing customer interactions
• Process driven teams built for consistency
• Used to working with regulated and service heavy industries
• Focus on clear communication and proper case handling
• Support operations designed around real workflows

Services:

• Customer support outsourcing
• Health plan member assistance
• Call center and contact center services
• Back office and operational support
• Case handling and follow ups

Contact Info:

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Twitter: x.com/taskus
• Facebook: www.facebook.com/TaskUsPH
• Instagram: www.instagram.com/taskusph

5. Asertis

Asertis is a Colombian company that sits in the middle of operations, support, and process heavy work. They tend to get involved where customer support is tied closely to rules, documentation, and follow through. That makes sense for health plan companies, where most conversations are not casual chats but questions that need clear answers and proper handling.

Their approach feels pretty grounded. Instead of rushing through interactions, they focus on helping support teams understand what they are dealing with and why it matters. For health plans, that usually means walking members through procedures, keeping records clean, and making sure requests do not fall through the cracks. It is less about speed and more about getting things right the first time.

Key Highlights:

• Colombia based company with a focus on structured operations
• Used to working with process driven support environments
• Emphasis on accuracy and follow up over volume
• Support teams aligned with client workflows
• Practical, no nonsense approach to customer support

Services:

• Customer support outsourcing
• Health plan member support
• Administrative and back office services
• Case tracking and follow ups
• Contact center operations

Contact Info:

• Website: asertis.com.co
• Email: comercial@asertis.com.co
• Phone: 317 6674644
• Address: Race 9 No. 5-23 Santiago de Cali – Colombia
• LinkedIn: www.linkedin.com/company/asertis-bps
• Instagram: www.instagram.com/asertis.bps
• Facebook: www.facebook.com/asertis.bps

6. Group COS

Group COS is a Colombian BPO that stays pretty close to the practical side of customer support. They work with companies that need steady, repeatable support operations rather than flashy setups. For health plan companies, that usually means handling everyday member questions, routing issues correctly, and keeping conversations on track when topics get a bit complicated.

Their work feels grounded in routine and structure. Instead of pushing agents to rush through calls, they focus on making sure processes are followed and information is passed along clearly. In health plan support, that matters more than it sounds. A lot of the job is about listening, checking details, and knowing when something needs to be escalated instead of guessed at. Group COS seems built around that kind of steady work.

Key Highlights:

• Colombia based BPO with contact center operations
• Used to handling structured customer support workflows
• Focus on clear communication and process adherence
• Experience supporting service heavy industries
• Straightforward approach to outsourced teams

Services:

• Customer support outsourcing
• Health plan member assistance
• Call center and contact center services
• Back office and administrative support
• Case handling and follow ups

Contact Info:

• Website: groupcosbpo.com
• Email: mercadeo.co@groupcosbpo.com
• Phone: +57 3232540645 
• LinkedIn: www.linkedin.com/company/colombianoutsourcingcos
• Instagram: www.instagram.com/groupcos
• Facebook: www.facebook.com/Groupcos

7. Recovery Services BPO

Recovery Services BPO focuses on support work that sits a little closer to problem solving than casual customer care. Their background is in handling sensitive cases where follow ups, documentation, and clear communication actually matter. For health plan companies, this usually shows up in situations like unresolved member issues, payment related questions, or cases that have been open longer than they should have.

What comes through is a pretty practical mindset. They are not trying to turn support into a high energy call center environment. The work is more about patience, tracking details, and making sure nothing gets lost along the way. When health plan members reach out because something went wrong or stalled, this kind of steady support can make the difference between a fix and another dead end.

Key Highlights:

• Colombia based BPO with a focus on case driven support
• Used to handling sensitive and follow up heavy interactions
• Strong emphasis on documentation and process control
• Support teams built around accuracy and resolution
• Comfortable working with structured workflows

Services:

• Customer support outsourcing
• Health plan member assistance
• Case management and follow ups
• Back office and administrative support
• Contact center services

Contact Info:

• Website: recoveryservicesbpo.com
• Email: info@rs-colombia.com
• Phone: (+57) 300 359 9787
• Address: Transversal 93 No 51- 98,  Puerta del Sol Business Park  Prana Building 26, Bogota
• LinkedIn: www.linkedin.com/company/recovery-services-colombia
• Instagram: www.instagram.com/recoveryservicesbpo

8. HispaContact

HispaContact is a Colombian contact center that feels very rooted in day to day support work. They deal with high volume interactions where clarity matters more than polish. For health plan companies, this usually means handling member calls that range from basic questions to more involved follow ups, without turning the process into something stiff or overcomplicated.

What comes through is a focus on routine done well. They are not trying to dress customer support up as something it is not. The work is about listening, sticking to process, and making sure members leave the conversation with a clear next step. In health plan support, that kind of consistency is often what keeps things from spiraling into repeat calls and unresolved cases.

Key Highlights:

• Colombia based contact center operation
• Used to handling high volume customer interactions
• Process focused support without unnecessary layers
• Experience with service driven industries
• Emphasis on clear communication and follow through

Services:

• Customer support outsourcing
• Health plan member assistance
• Call center and contact center services
• Back office support
• Case handling and follow ups

Contact Info:

• Website: hispacontact.com
• Email: info@hispacontact.com
• Phone: +5745904528
• Address: CRA 30 #7AA - 207, MEDELLIN, ANTIOQUIA, COLOMBIA
• LinkedIn: www.linkedin.com/company/hispacontact
• Instagram: www.instagram.com/hispacontact
• Facebook: www.facebook.com/hispacontact

9. TP

TP, formerly known as Teleperformance, is one of those companies that has seen just about every type of customer support situation you can imagine. In Colombia, they run large scale support operations that handle ongoing, repeat interactions where process and consistency matter. For health plan companies, this usually means dealing with member questions that come back again and again - coverage details, claim status, enrollment issues, and general follow ups.

What defines their approach is structure. Support teams are built around clear rules, training, and escalation paths, which is important when conversations involve health related topics and strict guidelines. It is not about improvising or sounding friendly at all costs. The goal is to give members clear answers, log things properly, and move cases forward without creating confusion or loose ends.

Key Highlights:

• Large scale customer support operations in Colombia
• Experience handling complex and repeat member interactions
• Process driven approach to customer support
• Teams trained to follow strict workflows
• Used to working in regulated service environments

Services:

• Customer support outsourcing
• Health plan member assistance
• Call center and contact center services
• Back office and administrative support
• Case handling and escalation management

Contact Info:

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Twitter: x.com/Teleperformance
• Instagram: www.instagram.com/teleperformance_group
• Facebook: www.facebook.com/TeleperformanceGlobal

10. Foundever

Foundever is one of those companies that grew out of classic customer support work and never really lost touch with it. They run support teams in Colombia that deal with ongoing, everyday conversations rather than one off requests. For health plan companies, that usually means helping members who are calling in confused, frustrated, or just trying to understand what happens next.

Their style leans toward routine and repeatability. Instead of treating every call like a fresh start, they build support around clear flows and expectations. Agents are trained to follow steps, document properly, and keep things moving without overcomplicating the conversation. In health plan support, that kind of steady handling often matters more than sounding polished or overly friendly.

Key Highlights:

• Customer support operations based in Colombia
• Experience with high volume, ongoing member interactions
• Process driven approach to daily support work
• Focus on consistency and clear communication
• Used to working within structured service environments

Services:

• Customer support outsourcing
• Health plan member assistance
• Call center and contact center services
• Back office support
• Case handling and follow ups

Contact Info:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life
• Facebook: www.facebook.com/FoundeverWorld

11. Accedo Services

Accedo Services is a Colombian outsourcing company that spends a lot of time in the operational side of customer support. Their work usually shows up where companies need steady teams to handle ongoing requests, not one off interactions. For health plan companies, that often means supporting members who call in with practical questions, follow ups, or issues that need to be logged and handled properly rather than rushed through.

What feels consistent in their approach is the focus on routine done right. They are not trying to turn customer support into something flashy. Instead, they build teams that understand processes, stick to them, and keep communication clear. In health plan support, that kind of reliability matters, especially when conversations involve eligibility, benefits, or administrative steps that people do not always understand the first time.

Key Highlights:

• Colombia based outsourcing provider
• Focus on structured and repeatable support work
• Used to handling process heavy customer interactions
• Emphasis on clear communication and follow through
• Support teams aligned with client operations

Services:

• Customer support outsourcing
• Health plan member assistance
• Call center and contact center services
• Back office and administrative support
• Case handling and follow ups

Contact Info:

• Website: accedoservices.com
• Email: partnership@accedotech.com 
• Phone: +50522538400 

12. Contacta

Contacta is a Colombian contact center that feels very focused on the basics of customer support. They spend most of their time handling real conversations that come in day after day, not edge cases or one off tasks. For health plan companies, that usually means being the first point of contact when members have questions about coverage, next steps, or something that just does not make sense on paper.

Their approach is pretty straightforward. Instead of trying to impress with complex setups, they focus on training teams to listen carefully, follow clear processes, and document things properly. In health plan support, a lot of calls are repetitive, but the context changes every time. Contacta seems built around managing that balance without rushing people off the line or overcomplicating the answer.

Key Highlights:

• Colombia based contact center operation
• Focus on everyday customer support work
• Process driven handling of member interactions
• Emphasis on clear communication and follow through
• Experience supporting service focused industries

Services:

• Customer support outsourcing
• Health plan member assistance
• Call center and contact center services
• Back office support
• Case handling and follow ups

Contact Info:

• Website: contacta.co
• Email:  info@contacta.co
• Phone: (605) 3112730
• Address: Calle 98 #51B - 80. Piso 6 Barranquilla Colombia

Conclusion

Customer support for health plans is not something you can afford to get wrong, and that is why Colombia keeps coming up in these conversations. The teams here are used to structured work, clear rules, and ongoing member interactions that require patience more than polish.

What really stands out is the range of options. Some companies focus on tight, process driven support, while others act more like an extension of your internal team. That flexibility makes it easier to find a setup that actually fits how your health plan operates. If you are thinking about outsourcing, starting small and seeing how the collaboration feels is usually the smartest move. In many cases, it ends up becoming a steady part of how support gets done.

‍