Customer support in healthcare isn’t just about answering phones. For health plan companies, every interaction touches trust, compliance, and real people navigating complex benefits. That’s why outsourcing support is a high-stakes decision - and why the Philippines has become one of the most reliable places to do it well.

Over the past decade, the Philippines has quietly built a reputation as a global leader in healthcare and health plan support. Not because it’s cheap - but because it works. Strong English fluency, a service-oriented culture, and deep experience with U.S. healthcare systems have made Philippine teams a natural extension of in-house operations.

In this article, we’ll break down what makes the Philippines one of the best options for health plan customer support outsourcing - and what health plans should look for when choosing the right partner.

1. NeoWork

We at NeoWork work with health plan companies that need customer support teams they can rely on without rebuilding everything internally. From the Philippines, we support member services, provider support, and back-office workflows that sit close to customer experience. Our role is usually practical - helping health plans handle daily support while internal teams focus on policy decisions, compliance, and long-term planning. We tend to begin with small, clearly defined teams and adjust over time as workflows and volumes become clearer.

A big part of how we operate comes down to consistency. In customer support for health plans, frequent turnover can create real issues, especially when teams deal with sensitive information and detailed benefit structures. We maintain an annualized teammate retention rate of 91%, which helps health plan partners avoid constant retraining and knowledge loss. We are also selective in how we hire, accepting about 3.2% of candidates we interview. This approach shapes how our Philippine-based teams work day to day - steady, process-driven, and familiar with the systems they support.

Key Highlights:

• Customer support outsourcing for health plan companies based in the Philippines
• Focus on long-term team stability and operational continuity
• Annualized teammate retention rate of 91%
• Selective hiring process with a 3.2% acceptance rate
• Teams designed to work alongside in-house health plan staff

Services:

• Member services and inbound customer support
• Provider support and coordination
• Healthcare back-office operations support
• Quality assurance and workforce management
• Virtual assistants for healthcare operations and support teams

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Select VoiceCom

Select VoiceCom works with health plan companies that outsource customer support operations to the Philippines, covering both member-facing and administrative needs. The company supports inbound interactions such as customer service, billing inquiries, and after-hours support, which are common touchpoints for health plans. Alongside voice support, Select VoiceCom handles back-office tasks that often sit behind customer service, including claims-related work and form processing tied to insurance and healthcare operations.

Within health plan customer support outsourcing, Select VoiceCom focuses on structured workflows that require consistency, documentation, and process discipline. Operations are built to function in regulated environments, with attention to data handling, security standards, and quality monitoring. For health plan companies, the Philippines-based teams typically operate as an ongoing extension of internal support functions rather than short-term or seasonal coverage.

Key Highlights:

• Experience supporting healthcare and insurance-related operations
• Combination of inbound, outbound, and back-office support
• Processes aligned with compliance and quality requirements
• Customer support outsourcing for health plan companies in the Philippines
• Support models suited for long-term operational needs

Services:

• Inbound customer service and member support
• Billing inquiries and insurance-related assistance
• Claims filing and form processing
• Technical support and troubleshooting
• Outbound follow-ups, surveys, and data verification
• Back-office support and staff augmentation

Contact Information:

• Website: selectvoicecom.com
• E-mail: info@selectvoicecom.com
• Facebook: www.facebook.com/selectvoicecomph
• LinkedIn: www.linkedin.com/company/select-voicecom/mycompany
• Instagram: www.instagram.com/selectvoicecomph
• Address: 7th and 10th Floor, i1 Building Jose Maria del Mar Avenue St., Cebu IT Park, Cebu City, Philippines 6000
• Phone: 855-777-0778

3. Penbrothers

Penbrothers supports companies that outsource customer support and operations teams to the Philippines, including health plan organizations that need dependable remote staff. Their model centers on building dedicated teams rather than short-term staffing, which fits health plan environments where continuity and familiarity with processes matter. While they work across many roles, their approach can support customer service functions that deal with routine inquiries, documentation, and coordination tasks common in health plan operations.

For health plan companies, Penbrothers focuses on long-term team setup and ongoing support after hiring. They stay involved during onboarding and early months to help new team members integrate into existing workflows. This can be useful for health plan customer support teams that rely on consistent handling of member questions, internal tools, and compliance-driven processes. Their teams typically work as part of the client’s internal structure rather than as a separate call center.

Key Highlights:

• Remote team building in the Philippines for ongoing operations
• Support model designed for long-term roles and continuity
• Structured onboarding and early-stage support
• Experience working across regulated and process-driven environments
• Dedicated team members integrated into client workflows

Services:

• Remote customer support staffing
• Administrative and operations support
• Back-office and documentation tasks
• Staff augmentation for support teams
• Ongoing onboarding and team support

Contact Information:

• Website: penbrothers.com
• E-mail: hello@penbrothers.com
• Facebook: www.facebook.com/penbrothers
• LinkedIn: www.linkedin.com/company/the-penbrothers-international-inc
• Instagram: www.instagram.com/thepenbrothers
• Address: 6F OPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, Philippines
• Phone: +63 917 6269 098

4. Outsourced

Outsourced builds remote teams in the Philippines for companies that want customer support and operational roles handled offshore. For health plan companies, this often means setting up dedicated support staff who work directly with internal teams and follow existing processes. Their model is centered on full-time remote roles rather than short-term call center coverage, which fits health plan environments where familiarity with systems and procedures matters.

In health plan customer support outsourcing, Outsourced tends to support both front-line and back-office functions. Teams can handle member inquiries, claims-related tasks, and administrative work that supports customer service operations. The company manages recruitment and day-to-day operations, while clients retain control over workflows and priorities. This setup allows health plans to extend their support capacity without shifting ownership of core processes.

Key Highlights:

• Remote customer support staffing based in the Philippines
• Dedicated team members integrated into client operations
• Support for healthcare and insurance-related workflows
• Combination of customer-facing and administrative roles
• Operational management handled locally in the Philippines

Services:

• Claims processing and insurance support tasks
• Administrative and back-office support
• Data processing and documentation
• Staff augmentation for health plan operations
• Customer support and contact center roles

Contact Information:

• Website: outsourced.co
• E-mail: contact@outsourced.co
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: au.linkedin.com/company/outsourced-quality-assured-services
• Address: 18th Floor, UnionBank Square Eastwood City Cyberpark, Quezon City 1110, Metro Manila, Philippines
• Phone: +61 2 8103 3124

5. Archipelago BPO

Archipelago BPO works with companies that outsource customer support and back-office operations to the Philippines, including health plan and healthcare-related organizations. Their setup focuses on building offshore teams that handle ongoing operational work rather than short-term tasks. For health plan companies, this often includes customer support roles that deal with member inquiries, documentation, and coordination with internal teams.

In the context of health plan customer support outsourcing, Archipelago BPO tends to support structured environments where clear processes and consistency matter. Their Philippine-based teams are set up to follow defined workflows and integrate into existing operations. This approach suits health plan companies that want offshore support to function as a steady extension of their internal teams, especially in areas tied to insurance, healthcare administration, and customer service.

Key Highlights:

• Offshore customer support teams based in the Philippines
• Experience supporting healthcare and insurance-related operations
• Focus on long-term team integration and process alignment
• Support for regulated and documentation-heavy workflows
• Combination of customer-facing and back-office support

Services:

• Healthcare and insurance administration support
• Back-office and administrative services
• Customer support and member assistance
• Data handling and documentation support
• Dedicated offshore team setup

Contact Information:

• Website: archipelagobpo.com
• E-mail: contact@archipelagobpo.com
• Facebook: www.facebook.com/people/Archipelago-BPO/61566595081038
• LinkedIn: www.linkedin.com/company/archipelago-bpo
• Instagram: www.instagram.com/archipelagobpo
• Address: Ayala Triangle Gardens Tower 2, Paseo De Roxas, Makati, Philippines, 1209
• Phone: +44 113 868 3069​

6. Reliasourcing

Reliasourcing provides business process outsourcing solutions in the Philippines, focusing on customer support and operational roles for companies, including health plan providers. Their teams are structured to align with the specific needs of health plan companies, handling customer inquiries, claims support, and related administrative workflows. By integrating with client operations, their offshore teams act as an extension of internal staff while following the processes required for sensitive healthcare and insurance tasks.

In supporting health plan companies, Reliasourcing emphasizes flexibility and performance tracking. Their teams can manage multilingual support, provide 24/7 coverage if needed, and adapt to evolving service requirements. This setup allows health plan companies to maintain consistent member support without overloading in-house staff, while also keeping operational efficiency and compliance in focus.

Key Highlights:

• Offshore customer support and administrative teams based in the Philippines
• Tailored solutions for healthcare and insurance operations
• Dedicated teams integrated with client workflows
• Support for 24/7 and multilingual operations
• Emphasis on performance monitoring and process alignment

Services:

• Customer support for health plan members
• Claims processing and administrative assistance
• Back-office and data management support
• Sales development and customer success services
• AI-assisted customer service and operational solutions

Contact Information:

• Website: reliasourcing.com
• Facebook: www.facebook.com/p/Reliasourcing-Inc-100087264785749
• LinkedIn: www.linkedin.com/company/reliasourcing

7. KDCI

KDCI provides business process outsourcing solutions from the Philippines, focusing on delivering customer support and administrative services tailored to health plan companies. Their teams are organized to assist with member inquiries, claims management, and other essential support tasks, integrating seamlessly with client operations. By positioning staff as an extension of in-house teams, KDCI helps health plan companies maintain consistent service levels while managing operational workloads efficiently.

For health plan companies, KDCI emphasizes flexibility and workforce scalability. Their offshore teams can be adjusted according to seasonal or operational demands, and they provide English-proficient staff capable of handling global customer support needs. By combining skilled personnel with structured processes, KDCI supports healthcare providers in keeping member services smooth and reliable.

Key Highlights:

• Tailored BPO solutions for health plan and healthcare operations
• English-proficient offshore workforce
• Flexible team scaling for varying operational needs
• Integration with client workflows for consistent service
• Compliance with Philippine labor regulations and outsourcing standards

Services:

• Claims management and back-office assistance
• Administrative and data processing support
• Sales and service support
• Customer support for health plan members
• IT and web development support

Contact Information:

• Website: www.kdci.co
• E-mail: info@kdci.co
• Facebook: www.facebook.com/kdci.official.page
• LinkedIn: www.linkedin.com/company/key-discovery-consulting-inc
• Instagram: www.instagram.com/kdci_outsourcing
• Address: 3008 One Corporate Centre, Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines
• Phone: +1 213 460 4240

8. Unity Communications

Unity Communications provides offshore business process outsourcing services from the Philippines, supporting health plan companies with customer support, back-office tasks, and IT assistance. Their teams work alongside client operations to handle member inquiries, patient data management, and other routine processes. By blending human agents with AI-assisted tools, they offer scalable support while maintaining day-to-day service continuity. Their approach allows health plan companies to focus on core operations while outsourcing repetitive or time-sensitive tasks.

For healthcare and health plan clients, Unity Communications emphasizes operational reliability and workflow integration. Their agents are trained to adapt to client-specific processes, providing consistent service while aligning with regulatory requirements. The combination of dedicated human teams and automated solutions helps streamline communication, manage claims inquiries, and maintain high standards in customer interaction.

Key Highlights:

• Hybrid BPO solutions combining human agents and AI tools
• Teams trained for healthcare and insurance support
• Flexible scaling to meet operational demands
• Emphasis on workflow integration and process alignment
• ISO-certified data security and regulatory compliance

Services:

• Virtual medical assistance
• Technical and IT support outsourcing
• Data entry and back-office services
• Employer of Record (EOR) and managed BPO solutions

Contact Information:

• Website: unity-connect.com
• E-mail: sales@unity-connect.com
• Facebook: www.facebook.com/UnityCommunicationsBPO
• Twitter: x.com/unityconnectBPO
• LinkedIn: www.linkedin.com/company/unity-communications
• Instagram: www.instagram.com/unitycommunicationsbpo
• Address: 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila, Philippines
• Phone: (888) 910-0980

9. ContactPoint 360

ContactPoint 360 provides outsourcing solutions from the Philippines for health plan companies, focusing on customer support, back-office tasks, and specialized healthcare processes. Their teams manage member inquiries, claims support, and technical issues, aiming to reduce response times while keeping workflows organized. By combining human agents with AI tools, they streamline routine operations and provide multilingual support when needed, helping health plans handle a variety of member interactions efficiently.

For health plan clients, ContactPoint 360 emphasizes process accuracy and data security. Their teams work within regulatory frameworks and follow structured protocols to ensure compliance, while AI-assisted tools help improve agent efficiency and member satisfaction. The company integrates customer service, collections management, and retention strategies, supporting a full range of operational needs for healthcare providers and insurance plans.

Key Highlights:

• 24/7 multilingual support
• Integration of AI with human agents for workflow efficiency
• Focus on compliance and secure handling of healthcare data
• Global network with operations in the Philippines and other regions
• AI-driven tools for agent performance and customer satisfaction

Services:

• Back-office processing and helpdesk support
• Technical support outsourcing
• Collections management and customer retention
• Multichannel and omnichannel contact center services
• AI-assisted training and workforce management

Contact Information:

• Website: contactpoint360.com
• E-mail: sales@contactpoint360.com
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: 11th floor Skyrise 4B, Cebu IT Park, Apas, Cebu City, 6000

10. Acquire Intelligence

Acquire Intelligence provides outsourcing services in the Philippines for health plan companies, handling both customer support and back-office functions. Their teams work across multiple channels including voice, chat, email, and social, helping health plans manage member inquiries, claims, and administrative tasks. They aim to reduce manual workloads and improve response times while maintaining data privacy and regulatory compliance in healthcare operations.

The company combines human teams with automation and AI tools to streamline processes and increase operational efficiency. They support a wide range of functions like payroll, HR, finance, IT support, and content moderation, allowing health plan providers to focus on core services. Their approach emphasizes flexibility, adapting operations to the unique needs of each client while keeping security and quality standards in check.

Key Highlights:

• Multi-channel support including voice, chat, email, and social
• HIPAA, SOC, PCI-DSS, and GDPR compliant operations
• Integration of AI and automation for process efficiency
• Flexible delivery models tailored to client needs
• Global presence with teams in the Philippines and other regions

Services:

• Back-office operations including finance, HR, and payroll
• IT support and content moderation
• Data services and procurement support
• Customer support for health plan members
• AI-assisted workflow automation and optimization

Contact Information:

• Website: acquire.ai
• Facebook: www.facebook.com/acquireai
• LinkedIn: www.linkedin.com/company/acquireintelligence
• Instagram: www.instagram.com/acquire.ai
• Address: Level 37 Robinsons Cyberscape Beta Topaz and Ruby Roads, Ortigas Center Pasig City, Philippines 1600
• Phone: +61 3 9956 0000

11. Outsource Philippines

Outsource Philippines provides customer support and back-office services for health plan companies in the Philippines. They focus on managing patient inquiries, claims assistance, and administrative workflows, aiming to reduce the day-to-day burden on internal teams. Their approach combines skilled Filipino professionals with established processes to maintain consistent service quality while supporting compliance and data privacy requirements in healthcare.

The company also extends its capabilities into technical support, HR, finance, and IT services, giving health plan providers flexibility in how they structure their outsourcing. Their teams operate around the clock to accommodate different time zones, and they integrate technology tools to streamline communication and workflow management. The focus is on making operations smoother and keeping processes aligned with client needs without overcomplicating the setup.

Key Highlights:

• 24/7 customer and technical support
• Skilled Filipino workforce with healthcare experience
• Scalable operations for growing health plan needs
• Integration with common software and IT systems
• Focus on data security and compliance

Services:

• Back-office administration and data management
• IT and technical support
• Human resources and payroll processing
• Digital marketing, sales, and creative design support
• Professional writing and content services
• Customer service and patient support

Contact Information:

• Website: outsource-philippines.com
• Facebook: www.facebook.com/OutsourcePhilippinesOP
• Twitter: x.com/outsourcedPHIL
• LinkedIn: www.linkedin.com/company/outsource-philippines
• Instagram: www.instagram.com/outsource.philippines
• Address: FilWeb Asia Bldg., Maharlika Drive, USPS, San Pedro City, Laguna 4023, Philippines
• Phone: +632-8868-0096

12. Fusion CX

Fusion CX offers customer support outsourcing tailored for health plan companies in the Philippines, combining human teams with technology to manage patient inquiries, claims, and other administrative processes. Their setup emphasizes multilingual and multichannel support, allowing health plans to connect with members across voice, email, chat, social media, and messaging platforms. They integrate digital tools alongside traditional support workflows to ensure communications are consistent and efficient, helping clients handle complex healthcare interactions without overloading internal staff.

Their global footprint allows for flexible staffing and coverage, accommodating different time zones and service demands. Fusion CX also provides ancillary services such as technical support, data management, and collections, which can complement the core customer support operations of health plan companies. Their teams work within structured processes while adapting to client-specific needs, offering a combination of scale, operational support, and technology integration to manage daily health plan workflows.

Key Highlights:

• Multichannel and multilingual customer support
• Operations aligned with healthcare compliance standards
• Global delivery centers including facilities in the Philippines
• Integration of digital tools with traditional support workflows
• Flexible staffing to cover different time zones

Services:

• Inbound and outbound customer service
• Technical and IT support
• Live chat, email, and social media support
• Collections and billing support
• Data management and annotation
• Digital transformation and cognitive automation solutions

Contact Information:

• Website: www.fusioncx.com
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Phone: +919073900798

13. Connext Global

If you’re looking to outsource health plan support, Connext Global is one of those companies that really leans into building dedicated offshore teams. Their groups handle everything from patient questions to claims and day-to-day admin work. The idea is to give health plans extra hands without stretching internal staff too thin.

What’s nice is that they don’t just throw bodies at the problem - they set up cross-functional teams tailored to each client. That means your support staff can scale up or down depending on demand, while still following consistent processes. Their offices are secure, they follow compliance rules, and they’ve got structured workflows to keep things running smoothly. They also offer extra services beyond the basics, like revenue cycle management, scheduling, IT help desk support, and even marketing for healthcare programs. And here’s a modern twist - they use AI to speed up recruiting and get new team members onboard faster, but the teams are co-managed locally so they stay integrated with your operations.

Key Highlights:

• Dedicated offshore teams for health plan support
• Secure and compliant office facilities
• Co-management with country-specific HR and operations managers
• Flexible team scaling based on client needs
• AI-enabled recruiting for faster onboarding

Services:

• Healthcare support including revenue cycle and patient scheduling
• Customer service for health plan inquiries and claims
• Back office and administrative support
• IT and help desk support
• Financial services and payroll management
• Marketing support for healthcare programs

Contact Information:

• Website: connextglobal.com
• Facebook: www.facebook.com/connextglobalsolutions
• Twitter: x.com/connextph
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Instagram: www.instagram.com/connextglobalsolutions_
• Address: 5th Floor and 8th Floor Entec 1 Building, Teresa Avenue, Nepo Complex Santo Rosario, Angeles City, Philippines 2009
• Phone: +1 (808) 468-6733

Conclusion

Offshoring customer support for health plans in the Philippines isn’t just about saving money or adding more seats on the team. It’s really about finding people who can handle the messy, day-to-day realities of healthcare - things like patient questions, claims, and all the little admin tasks that keep everything moving - without causing headaches for your internal staff.

The companies we’ve looked at show it’s possible to combine skilled offshore talent with solid processes, secure systems, and local oversight so that everything runs smoothly. The trick is picking a partner that actually gets your business, your workflows, and your priorities.

Some teams handle sensitive patient data, some provide multilingual support, and most can scale up or down depending on your needs. The key is consistency - having people you can trust on the other side of the world who understand your processes and care about keeping your members supported. Because at the end of the day, it’s not just about outsourcing - it’s about having a team you can rely on, day in and day out.