E-commerce in India keeps expanding, and the support load expands with it - chats, emails, calls, returns, delivery questions, plus the small operational tasks that quietly keep a store from drifting. When volume jumps, an internal team can lose consistency fast: response times slip, mistakes stack up, and customers leave without making noise. 

E-commerce support staff services in India look promising for a simple reason - brands want flexible teams that can scale up or down without living in permanent hiring mode. Still, picking a vendor takes care: what matters is process clarity, defined roles, quality checks, predictable coverage, and the ability to work inside your tools without creating friction. This article reviews the best companies in the e-commerce support staff companies in India segment, covering different delivery models - from adding reliable agents to a queue to running broader operations where the work continues after the conversation ends.

1. NeoWork

At NeoWork, we work as a staffing and operations partner for companies that need to scale support without turning it into a messy fire drill. A lot of our day-to-day lives around customer experience: handling tickets, keeping response times sane, and making sure the support team does more than just "close cases". For e-commerce brands, that usually means the practical stuff - order questions, shipping updates, refunds and returns, product issues, account access, and the kind of small repeat problems that quietly eat a team’s week.

We provide e-commerce support staff in India, and we have customers who use us specifically for that type of support coverage. Sometimes clients want individual contributors who plug into their internal workflows, and we handle recruiting, benefits, training, and ongoing engagement while they manage the day-to-day. Other times they prefer a managed setup where we take responsibility for staffing structure and reporting, with quality checks and workforce planning built into the routine. 

And from a client’s perspective, there’s a very concrete upside here: our teams tend to stick. NeoWork points to a 91% annualized teammate retention rate, and they’re selective too - only about 3.2% of interviewed candidates make it through. For the client, that translates into fewer handoffs, less constant retraining, and a support function that feels stable instead of fragile.

Key Highlights: 

• E-commerce support staff in India, structured to fit either internal team augmentation or managed support delivery
• Recruiting and retention model built around selective hiring and ongoing upskilling
• Operations layer available for quality assurance, workforce management, and dedicated reporting
• Support teams built to work inside common CX tools and workflows used by online brands

Services: 

• E-commerce customer support staff in India for email, chat, and ticket-based operations
• Customer experience operations with QA checks, coverage planning, and performance reporting
• Virtual assistants for back-office e-commerce tasks like admin support, coordination, and routine updates
• Technical services support for e-commerce-adjacent IT needs, including engineering and data work

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Tech Octopus

Tech Octopus works like a flexible outsourcing shop with voice and non-voice teams that can be slotted into online retail support when volume spikes or coverage gaps show up. A common pattern is blended customer support - chat, email, and calls - plus the quieter operational work that keeps orders moving. The setup fits companies that need people who can follow scripts when needed, but also handle messy tickets when customers arrive with screenshots and half a story. Quick tasks matter here. Tiny fixes, fast replies, repeat.

On the operations side, support staffing can include ticket triage, basic technical troubleshooting, and routine back-office work that sits behind the storefront. The service mix is usually organized by channel, so a brand can separate live conversations from asynchronous support without losing consistency. Teams can also cover simple help-desk style questions when the “support” request is really a product or account issue. It is not about reinvention - it is about keeping the queue under control and keeping response quality steady.

What Makes Them Stand Out:

• Flexible voice and non-voice support structure for online customer queries
• Chat and email workflows designed for routine, repeatable ticket handling
• Ability to combine customer-facing support with back-office task execution

Services Include:

• Live chat and email support for e-commerce customers
• Inbound and outbound calling for order-related issues
• Ticket triage and escalation routing
• Basic technical support for common user problems
• Back-office processing for order updates and case follow-ups

Contact Information:

• Website: www.theoctopustech.com
• Email: info@theoctopustech.com
• Facebook: www.facebook.com/octopustech
• Twitter: x.com/TechOctopus
• LinkedIn: www.linkedin.com/company/octopus-tech-solutions
• Instagram: www.instagram.com/theoctopus.tech
• Address: 1st Floor, Novel Tech park, Kudlu Gate Bengaluru, Karnataka 560068
• Phone: + 91 80456 85683

3. TP

TP provides digital business services that cover customer care and back-office work, which is exactly where e-commerce support staffing tends to live. For online retail, the day can be a mix of “Where is my order?” conversations, payment and account questions, and returns that need a human decision. Some requests are simple. Others spiral fast.

The structure is usually omni-channel, meaning support can move across phone, chat, messaging, and email without breaking the customer thread. There is also a focus on operational workflows behind the scenes - case documentation, order corrections, dispute handling, and coordination with logistics or store teams. That matters when a brand sells across multiple platforms and the same issue shows up in different systems. Different tabs, same headache.

A separate piece is CX analytics and process improvement work that can help teams find repeat problems in the queue and reduce avoidable contacts. The staffing model often supports seasonal swings and campaign-driven volume, when a launch or promo turns the support queue into a flood. Some brands need 24/7 coverage. Others need tight hours but strong peak handling. TP’s setup is built around those realities.

Standout Qualities:

• Omnichannel customer support coverage across multiple digital touchpoints
• Back-office support for case handling and operational follow-through
• Queue management approaches suited for high-volume retail interactions
• Capability to pair customer care with process and performance monitoring

What They Offer:

• Customer support for online retail and marketplace buyers
• Order, return, and refund assistance workflows
• Chat, messaging, email, and voice channel coverage
• Back-office case processing and documentation
• Support analytics and workflow optimization assistance

Contact Information:

• Website: www.tp.com
• Email: connect@teleperformance.com
• Facebook: www.facebook.com/TeleperformanceGlobal
• Twitter: x.com/Teleperformance
• LinkedIn: www.linkedin.com/company/teleperformance
• Instagram: www.instagram.com/teleperformance_group
• Phone: 91 124 422 1050

4. SunTec India

SunTec India provides e-commerce support staff that handles the operational layer behind online sales, especially where product data and order flow get heavy. A big part of the work is keeping catalogs usable - cleaning attributes, aligning categories, and maintaining consistent product information so listings do not turn into a mess across channels. Support teams also cover order processing and tracking tasks, including validation, edits to order details, and routine follow-through when something changes midstream. Small errors can snowball. Fast. So the staffing model leans on checklists, careful review, and steady execution instead of “just push it through.” The overall feel is practical: people who can sit inside repetitive store operations, keep pace during busy periods, and reduce the backlog that quietly eats time.

What They Focus On:

• Product catalog structure and ongoing catalog updates
• Order workflow support with validation and tracking routines
• Operational support that blends back-office tasks with store needs
• Process-driven handling of high-volume, repeatable work

Services Cover:

• Product catalog management and data standardization
• Product attribute development and categorization support
• Order processing, batch handling, and order tracking assistance
• Listing and product data updates across store systems
• Order edits, returns handling support, and status reporting

Contact Information:

• Website: www.suntecindia.com
• E-mail: info@suntecindia.com
• Facebook: www.facebook.com/SuntecIndia
• Twitter: x.com/SuntecIndia
• LinkedIn: www.linkedin.com/company/suntecindia
• Instagram: www.instagram.com/suntec_india
• Address: Floor 3, Vardhman Times Plaza Plot 13, DDA Community Centre Road 44,
• Pitampura New Delhi - 110 034
• Phone: +91 11 4264 4425

5. India Rep Co.

India Rep Co. positions its work around outsourced e-commerce support services, including long-term team deployments as well as shorter project-based help. The focus is practical staffing for online operations: order processing, fulfillment-related coordination, product information management, and listing upkeep. That matters when a store is running multiple channels and the same product data needs to stay consistent everywhere. It is the kind of support that keeps day-to-day tasks from piling up.

The staffing model reads like an extension of an internal ops desk. Incoming tickets get sorted, routine steps get executed, and managers get fewer “where did this go” questions. Some tasks are repetitive. That is the point. When handled consistently, the store runs calmer and the support queue stays predictable.

Why They Stand Out:

• Support structured for both ongoing team coverage and short projects
• Back-office e-commerce operations support beyond basic customer service
• Order processing support designed for multi-channel complexity

What They Offer:

• Order processing and order management support
• Product information management and content upkeep
• E-commerce listings setup and ongoing listing maintenance
• Customer service coverage across common support channels
• Back-office task handling for routine store operations

Contact Information:

• Website: indiarep.co
• E-mail: contact@indiarep.co
• Address: 197, Udyog Vihar Phase 4 Rd, Phase III, Udyog Vihar, Sector 19, Gurugram, Haryana 122015, India
• Phone: +91-989-926-7377

6. ICCS

ICCS provides outsourcing teams that blend customer-facing coverage with the behind-the-scenes work e-commerce brands rely on. The support scope includes call center style assistance and operational back-office services, so the same provider can handle conversations and the follow-up work that resolves them. It is not unusual for a simple “help” request to turn into order management, billing questions, shipment tracking, or returns. That is where structured staffing helps. Clear steps. Clean handoffs.

The e-commerce support offering highlights order management and help desk operations as core pieces. Help desk support typically means following brand protocols and resolving common questions quickly, without turning every issue into an escalation. Order processing is treated as integrated work, meaning the team operates inside the client’s sales platform to move orders along, track them, and handle return-related steps when needed.

On the operations side, ICCS also lists back-office services such as data entry and payment processing. That matters for stores dealing with high-volume updates or transaction-heavy workflows. Some days are steady. Some are not. The support model is built to handle both without breaking the process.

Standout Qualities:

• E-commerce support combining help desk coverage with order handling routines
• Customer support operations designed for round-the-clock storefront activity
• Back-office service options such as data entry and payment processing support

Core Offerings:

• Order management and order processing support inside sales platforms
• Help desk operations for product and account-related questions
• Customer support via phone and digital channels
• Shipment tracking assistance and returns workflow support
• Back-office processing including data entry and payment-related tasks

Contact Information:

• Website: iccs-bpo.com
• E-mail: info@iccs.in
• Facebook: www.facebook.com/ICCSBPO
• Twitter: x.com/ICCSIndia
• LinkedIn: www.linkedin.com/company/iccsbpo
• Address: Industrial Plot No. A-91, A-Block, Sector 2, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301
• Phone: +91 120-4885050

7. Cloudstaff

Cloudstaff provides e-commerce support staff by sourcing remote roles that sit right inside day-to-day store operations. The lineup is broad - customer support specialists who handle inquiries and process orders, plus assistants who keep product listings, pricing updates, and inventory routines moving. Some teams plug into a specific platform workflow, like Shopify support work that covers store upkeep and catalog improvements, or specialists focused on marketplace operations. The support model is practical: keep the queue clean, keep the store accurate, keep customers from bouncing when something goes wrong. A lot of the work is repetitive on purpose. That is usually where e-commerce teams win or lose time.

What They Do Well:

• Role-based staffing for e-commerce operations and customer support
• Coverage for product listing maintenance and store administration tasks
• Platform-oriented support options tied to common storefront tools
• Operational support that combines customer conversations with order handling

Service Areas:

• Customer inquiries and multichannel customer support
• Order processing support and routine order follow-ups
• Product listings, catalog updates, and pricing maintenance
• Inventory tracking assistance and basic store operations tasks
• Store support for common platform workflows such as Shopify and marketplaces

Contact Information:

• Website: www.cloudstaff.com
• Facebook: www.facebook.com/Cloudstaff
• Twitter: x.com/Cloud_Staff
• LinkedIn: www.linkedin.com/company/cloudstaff
• Address: Munnekolalu #93/9 Novel MSR Park, Varthur Main Road Marathahalli, Bangalore 560037, India
• Phone: (+91) 804 276 1100

8. Infosearch BPO Services

Infosearch BPO Services focuses on e-commerce back-office support staff, the kind of people who keep the store running when the work is not glamorous but still has to be correct. Support covers product and cart management, handling offers and deals, order fulfillment steps, customer support, and after-sales follow-through. It is built around the idea that online businesses need steady hands for operational tasks without constantly expanding internal headcount. Some of the work sits in structured processes, where accuracy matters more than speed.

The service scope also touches platform familiarity, with experience listed across common e-commerce tools such as Shopify and Magento, plus other carts that still show up in older setups. Staffing needs can include specific operational functions like merchant enrollment, vendor management, and supply chain coordination tasks that sit between systems and real people. This is not the kind of support that lives only in customer chat. It is more like an operations desk that keeps orders, listings, and partner workflows from drifting.

Standout Qualities:

• Back-office support coverage across catalog, cart, and order workflows
• Operational staffing for merchant, vendor, and coordination processes
• Support designed around repeatable store processes and task handoffs

What They Offer:

• Product management and catalog support tasks
• Cart management and promotions setup assistance
• Order fulfillment coordination and order-related back-office work
• Customer support and after-sales case handling
• Vendor management and merchant enrollment process support

Contact Information:

• Website: www.infosearchbpo.com
• Email: enquiries@infosearchbpo.com
• Facebook: www.facebook.com/infosearchbpo
• Twitter: x.com/ibposervice
• LinkedIn: www.linkedin.com/company/infosearchbpo
• Instagram: www.instagram.com/infosearchbpo
• Address: No.237, Peters Road, Gopalapuram, Chennai - 600 086, Tamilnadu, India
• Phone: +91 44 42925000

9. Noida Exim

Noida Exim works as a back-office and call center outsourcing provider with a service mix that maps well to e-commerce support staffing. A typical engagement looks like steady operational coverage - catalog management, data entry work, and the kind of structured updates that keep product information consistent when SKUs and attributes multiply. Order-related support is part of the picture too, including order processing and order-taking workflows that help stores handle spikes without drowning in follow-ups. Customer support options sit alongside the backend work, so brands can combine inquiry handling with the tasks that actually close the loop, like tracking updates or basic refund coordination. Not fancy. Useful. The overall focus is on repeatable execution, clean queues, and fewer operational gaps inside day-to-day store operations.

What They’re Good At:

• Back-office support built around catalog, data, and order workflows
• Order processing assistance designed for high-volume store routines
• Customer support coverage paired with operational follow-through
• Structured handling for repetitive tasks that need accuracy

Services Cover:

• Catalog management and product data maintenance
• Data entry support for product and customer records
• Order processing and order tracking-related tasks
• Order-taking support and inquiry handling
• Customer support services and helpdesk-style assistance

Contact:

• Website: www.noidaexim.com
• E-mail: sales@noidaexim.com
• Facebook: www.facebook.com/Noida-Exim-Pvt-Ltd-1798548663772189
• Twitter: x.com/NoidaExim
• LinkedIn: www.linkedin.com/in/noida-exim-private-limited-a046a415a
• Address: J-297, Saket, New Delhi – 110017, INDIA
• Phone: +91-9891504989

10. Bluechip Call Center

Bluechip Call Center offers e-commerce support services with a strong call center angle, so a lot of the work sits in customer conversations and day-to-day store assistance. Support staffing covers inventory and customer support needs, which usually means handling product questions, order status issues, and basic troubleshooting when a customer cannot complete a checkout. The site also points to round-the-clock coverage and multilingual support, which fits brands dealing with high inquiry volume at odd hours. Some issues are simple. Some turn into long threads.

Beyond direct support, the e-commerce services mention operational areas like order management, payment processing, and inventory control. That mix matters because e-commerce support staff often need to do more than reply - they need to move the order along, confirm details, and document what happened so the next agent is not starting from zero. Workflows can also include user experience-related support, where the goal is to reduce friction in common customer journeys. It reads like a structured support model that blends call handling with store operations support, depending on the client’s setup.

Why They Stand Out:

• E-commerce call center support aligned to inventory and customer workflows
• Coverage designed for high inquiry volume and extended support hours
• Operational handling for order management and payment-related steps

What They Offer:

• Customer support for online store inquiries across common channels
• Inventory management assistance tied to routine store operations
• Order management support and follow-up handling
• Payment processing support for common transaction issues
• User experience support tasks linked to customer journey problems

Contact Information:

• Website: www.bluechipcallcenter.com
• E-mail: sales@bluechipcallcenter.com
• Facebook: www.facebook.com/Bluechipcc 
• Twitter: x.com/bluechipcc
• LinkedIn: www.linkedin.com/company/call-centers-india
• Address: J-17, Sector - 63, Noida, UP - 201301, India
• Phone: +91-9891504989

11. Trupp Global

Trupp Global positions itself as an outsourcing provider with a practical menu of back-office and customer experience services. For e-commerce support staffing, the most relevant pieces are e-commerce catalogue management, data entry, and customer support options like email, live chat, and phone coverage. It is the kind of setup that helps brands keep listings accurate and keep response queues from turning into a backlog. Small tasks add up. Fast.

Back-office support is presented as adjustable to the client’s needs, which usually translates to teams handling repetitive administrative work without forcing a company to hire each role internally. Catalogue work can include product data updates and ongoing maintenance, while data entry services cover the structured input that keeps systems clean. This is not the work people post about. But it is what prevents operational drift.

Customer support services sit alongside those back-office functions, which can help when a support ticket requires both a reply and a fix inside the store system. Add-ons like internet research and content moderation show up too, which can matter for e-commerce operations that deal with user-generated content, reviews, or marketplace content hygiene. Different brands will pick different pieces. The model supports that.

What Makes Them Unique:

• E-commerce catalogue management paired with back-office task coverage
• Data entry services suited for ongoing store and operations upkeep
• Service mix that can include research and content moderation support

Core Offerings:

• E-commerce catalog management and listing upkeep
• Back-office support for routine administrative operations
• Customer support via email, live chat, and phone channels
• Data entry and data processing support for operational records
• Internet research and content moderation support for commerce workflows

Contact:

• Website: www.truppglobal.com
• Email: sales@truppglobal.com
• Facebook: www.facebook.com/TruppGlobal
• Twitter: x.com/Trupp4global
• LinkedIn: www.linkedin.com/company/trupp-global-technologies-pvt-ltd
• Instagram: www.instagram.com/truppglobalbpo
• Address: #2HM-201, 2nd Main, Kasturi Nagar, Bengaluru - 560043, India
• Phone: +91-80-41227522

12. Perito

Perito is a recruitment and staffing firm that helps businesses bring in people fast and keep hiring organized when the workload starts to sprawl. For e-commerce support staff, that usually means sourcing roles like customer support agents, order processing coordinators, catalog assistants, and operations support specialists who can live inside routine store workflows. Hiring is the hard part. Screening is harder. Perito’s service mix leans on structured staffing, so a brand can fill support seats without turning the internal team into a full-time recruiting desk. The same approach can also work when support teams need to scale in waves, then stabilize again, without losing consistency in profiles and expectations. It reads like a staffing partner first, with process help around payroll and HR tasks when a team gets bigger.

What They Focus On:

• Recruitment support for operational roles tied to online store workflows
• Permanent staffing with screening and candidate fit assessment
• Payroll outsourcing for teams running ongoing support operations
• HR outsourcing support for repeatable hiring and people processes

Service Areas:

• E-commerce support staff hiring and placement
• Customer support staffing for chat, email, and voice queues
• Order processing and back-office operations staffing
• Payroll processing support for outsourced support teams
• HR outsourcing and HR advisory for staffing-led operations

Contact:

• Website: www.perito.co.in
• E-mail: info@perito.co.in
• Facebook: www.facebook.com/peritohr01
• Twitter: x.com/HrPerito
• Instagram: www.instagram.com/peritostaffing
• Address: D-247/1, Sector 63 Rd, D Block, Sector 63, Noida, Uttar Pradesh 201309, India
• Phone: 0120-4336792

13. Libra Web Solutions

Libra Web Solutions combines e-commerce store support with virtual assistant-style staffing, which fits online stores that need hands-on help across both support and operations. Instead of focusing only on customer conversations, the offering also leans into store upkeep - keeping product data clean, handling routine updates, and supporting common platform workflows. Small tasks show up every day. A pricing change here, a broken product page there. This is the kind of support that keeps those details from piling up.

The service menu is clearly platform-aware, with store support listed for WordPress, Magento, and Shopify, plus broader website support and maintenance. That matters because e-commerce support staff often touch more than tickets - they touch the storefront itself. There is also a marketing support side, but the practical fit for this list is the store support and virtual assistance layer that covers repetitive operations and basic troubleshooting. The result is a staffing option for teams that want coverage for store tasks without building every role in-house.

Why They’re Worth A Look:

• Store support services tied to common e-commerce platforms and workflows
• Virtual assistant-style staffing that covers day-to-day store operations
• Website support and maintenance aligned to ongoing storefront needs

What They Offer:

• E-commerce store support for Shopify, Magento, and WordPress setups
• E-commerce back-office assistance for routine store operations
• Website maintenance support and payment gateway integration help
• Virtual assistant support for ongoing store administration tasks
• Email handling support for customer communication workflows

Contact Information:

• Website: www.librawebsolutions.com
• E-mail: sharmila@librawebsolutions.com
• Address: D-004, Kshitij Film City Road Goregoan East Mumbai – 63, India
• Phone: +91-9821278753

14. Eminenture

Eminenture sits in the BPM and IT services space, with a service structure that maps neatly to e-commerce support staff across both front-line and back-office work. Customer inquiries come in nonstop. Order questions, refunds, account issues. Support teams need coverage, and they need follow-through, not just replies.

On the operations side, the company lists backoffice management, call center support, data entry, virtual assistant services, and data management. That combination matters for e-commerce because a single case often requires two things: communicating with the buyer and updating the store system. If a listing is wrong or an order needs manual correction, someone has to do the actual work. Quietly.

There is also an e-commerce lane in the broader service catalog, paired with research and data processing capabilities that can support catalog enrichment, product data cleanup, and routine reporting. It is not one single “support” box. It is a stack of functions that can be assembled into a support team - agents for the queue, assistants for the back office, and data-oriented roles for accuracy-heavy tasks. Different days call for different combinations. That is the reality of e-commerce operations.

Standout Qualities:

• Call center support paired with back-office process coverage
• Backoffice management options for order and case follow-through routines
• Data entry and data management services suited for catalog-heavy stores
• Virtual assistant support for recurring operational tasks and admin work

Core Offerings:

• Customer support operations across voice and digital channels
• Backoffice management for order handling and service case workflows
• Data entry support for product and operational records
• Virtual assistant staffing for store administration tasks
• Data processing and reporting support for commerce operations

Contact Information:

• Website: www.eminenture.com
• E-mail: askus@eminenture.com
• Facebook: www.facebook.com/Eminentureindia
• Twitter: x.com/eminenture
• LinkedIn: www.linkedin.com/company/eminenture
• Instagram: www.instagram.com/eminenturetech
• Address: 2nd floor, PP Tower, Netaji Subhash Place, Pitampura, New Delhi, Delhi, 110034, India
• Phone: +911147093787

Conclusion

E-commerce support staff in India is shifting from a one-off safety net to a real operating layer, especially for stores with seasonality, marketplace traffic, and return-heavy workflows. The outlook is straightforward: as competition tightens, every missed thread and every poorly handled case costs more than it used to. 

Choosing a vendor in this space is about control and repeatability. Check how coverage is staffed, how cases are documented, who owns quality checks, and how smoothly the team plugs into store processes. With the right partner, support stays steady through peak weeks, and the business avoids the cycle of constant escalations and clean-up work.