Let’s be honest, ecommerce operations can get messy fast. Between managing orders, updating listings, answering customer questions, and keeping up with multiple platforms, your core team barely has room to breathe. That’s where outsourcing comes in. And if you’re looking beyond the usual spots, Colombia is starting to steal the spotlight. Thanks to its time zone alignment with the U.S., bilingual talent, and growing ecommerce expertise, Colombia has quietly become a smart choice for scaling online retail operations without sacrificing quality. Below, we’ve rounded up some of the top ecommerce outsourcing companies based in or operating out of Colombia, each one bringing something a little different to the table.

1. NeoWork

At NeoWork, we help e-commerce companies keep their operations running smoothly without pulling internal teams away from growth priorities. We build dedicated support teams in Colombia who become real extensions of your business. Our people work directly with your team, managing tasks like product listings, order processing, customer support, and backend systems. The goal isn’t just to take work off your plate,  it’s to keep your shop moving without hiccups so your team can focus on what’s next.

We’ve seen that businesses need support that adapts to their pace. Some days it’s all hands on deck for a product launch, and other times it’s just about keeping daily tasks in check. That’s why we focus on flexible teams, not rigid packages. Whether you're an e-commerce brand managing Shopify, Amazon, or multiple platforms at once, we match you with staff trained in the tools and workflows you already use. We stay small enough to move fast and close enough to feel like your own team.

Key Highlights:

• Teams based in Colombia for time zone alignment and bilingual support
• Onboarding tailored to each company’s systems, tone, and process
• Staff trained in major platforms like Shopify, Amazon, and BigCommerce
• Support that scales based on seasonality or campaigns
• Transparent, flat monthly pricing with no extra management layers

Services:

• Multi-channel customer support (chat, email, phone, social)
• Order processing and fulfillment coordination
• Product catalog setup, updates, and SEO optimization
• Returns, refunds, and issue resolution
• Marketplace account support (Amazon, eBay, etc.)
• Inventory tracking and restock alerts
• CRM and email campaign support
• Ongoing performance tracking and reporting

Contact and Social Media Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Quantum Outsourcing Group

Quantum Outsourcing runs teams out of Medellín, Colombia, and they’ve built their ecommerce offering around the basics: bilingual customer service, reliable data entry, and digital marketing. They also handle more behind-the-scenes work like employee leasing and virtual assistant support, which gives brands a bit more flexibility depending on where they’re growing. It's a pretty practical setup, especially for companies that don’t have time to manage every internal detail.

Their teams cover both customer-facing tasks and internal operations, like keeping product listings up to date or tracking inventory changes. And while they serve multiple industries, ecommerce is a steady focus, especially for U.S.-based businesses that want agents in a similar time zone without the full cost of hiring locally.

Key Highlights:

• Based in Colombia with bilingual support capabilities
• Offers both front-line and back-office outsourcing
• Covers customer service, admin tasks, and marketing
• Flexible staffing through VAs and employee leasing
• Supports operational efficiency through tailored setups

Services:

• Call center and tech support
• Data entry for listings and inventory
• SEO and ecommerce marketing
• Virtual assistants for order tracking and admin
• Employee leasing for operational support
• Client registration and data management

Contact and Social Media Information:

• Website: www.quantumog.com
• Phone: (888) 872-0326
• Email: contact@quantumog.com
• Address: Cra. 43A #11A -44, 4th Floor. Regus., Medellín, Antioquia. Colombia
• LinkedIn: www.linkedin.com/company/quantum-outsourcing-group
• Facebook: www.facebook.com/people/Quantum-Outsourcing-Group/100092160751989
• Instagram: www.instagram.com/quantum.outsourcing

3. Horatio

Horatio operates from Bogotá, Colombia (among other places), and their focus is squarely on customer experience. They don’t just provide agents to answer tickets, they work closely with ecommerce brands to make sure the support actually feels on-brand. That includes getting familiar with tone of voice, product details, and the kinds of questions real customers are asking. If you’ve ever worked with a support team that clearly had no idea how your product worked, Horatio is aiming to avoid exactly that.

Beyond basic support, they offer services like back-office ops, QA, compliance, and even help setting up platforms like Zendesk. They also put a lot into long-term team retention, which matters more than people think, especially if you’re tired of retraining new agents every few months. Their setup is built for volume, too, so they can handle flash sales or seasonal spikes without a meltdown.

Key Highlights:

• Based in Bogotá with a strong CX and support focus
• Emphasizes brand consistency and team integration
• Offers real-time support across all major channels
• Designed to scale quickly for high-volume periods
• Low team turnover to reduce knowledge gaps over time

Services:

• Multichannel customer support
• Order and inventory coordination
• Product listing and data updates
• Payment and billing inquiries
• QA and performance tracking
• Compliance, fraud protection, and trust & safety
• Zendesk setup and AI integration

Contact and Social Media Information:

• Website: www.hirehoratio.com
• Address: Centro Empresarial Colina, Av. Boyacá #152-60, 7th & 8th Floors, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/hire-horatio
• Facebook: www.facebook.com/hirehoratiocx
• Instagram: www.instagram.com/hirehoratio
• Twitter/X: x.com/hire_horatio

4. TDS Global Solutions

TDS Global Solutions works with ecommerce businesses to match them with outsourcing partners that can handle customer service and operational support. They don't operate contact centers directly, instead, they act as an intermediary that helps businesses define their outsourcing strategy, then connects them with vetted providers. This can be useful for companies that want help navigating the outsourcing process without committing to a specific vendor upfront.

Their model is based on a multi-step approach that includes strategy planning, vendor selection, onboarding, and ongoing monitoring. The idea is to keep the company in control of its brand voice and quality standards, while offloading day-to-day support tasks like order processing, chat handling, and live customer support. They also offer access to a broad network of contact centers across multiple countries, including Colombia.

Key Highlights:

• Functions as an outsourcing consultant and vendor-matching partner
• Helps companies build a strategy for customer support outsourcing
• Offers access to contact centers in Colombia and other nearshore regions
• Focuses on maintaining quality control while scaling
• Support includes both voice and non-voice channels

Services:

• Inbound and outbound call center support
• Customer service outsourcing
• Order processing and back-office tasks
• Live chat and help desk operations
• Technical and IT support services
• Sales and lead generation
• Vendor management and performance tracking

Contact and Social Media Information:

• Website: www.tdsgs.com
• Phone: (888) 788-4441
• Email: marketing@tdsgs.com
• Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A.
• LinkedIn: www.linkedin.com/company/tds-global-solutions
• Facebook: www.facebook.com/TDSGlobalSolutions

5. ContactPoint360

ContactPoint360 runs its own call center operations in Colombia, providing multilingual customer support for ecommerce and other industries. Their teams are set up to handle both voice and non-voice tasks, with agents fluent in English and Spanish. The company emphasizes quick onboarding and aims for consistent service across various customer channels, including phone, email, and chat.

They operate with an internal QA process and compliance-focused model, which makes them suitable for companies with regulatory requirements or brand-specific service standards. Their approach combines traditional call center infrastructure with CX tools and optional AI integration. Businesses can scale up or down depending on demand, with operations built to support high-volume periods.

Key Highlights:

• Operates directly in Colombia with physical call centers
• Offers multilingual support (English, Spanish, French)
• Includes compliance protocols and QA processes
• Uses both live agents and digital tools for support delivery
• Flexible capacity for peak seasons and high-demand shifts

Services:

• Customer support via voice, email, and chat
• Order tracking and returns management
• Appointment scheduling and help desk services
• Technical support
• Back-office processing
• Multilingual agent staffing
• Customer engagement across platforms

Contact and Social Media Information:

• Website: contactpoint360.com
• Email: sales@contactpoint360.com
• LinkedIn: www.linkedin.com/company/contact-point-360
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter/X: x.com/CPoint360

6. BruntWork

BruntWork provides ecommerce outsourcing with a remote-first model, offering support teams in Colombia and other regions. Their services cover a wide range of ecommerce functions: from customer service and order management to social media and bookkeeping. The company positions itself as a flexible staffing option, especially for businesses looking to reduce costs without sacrificing service quality.

They don't rely on physical call centers. Instead, they build remote teams that plug into a client’s existing workflows and systems. The idea is to create a tailored setup for each company, depending on what roles need to be covered and how much support is needed. That includes admin work, data entry, customer communication, and even creative tasks like content or email marketing.

Key Highlights:

• Operates using a fully remote model with Colombian staff
• Allows flexible staffing with no long-term contracts
• Offers ecommerce support across both operational and marketing areas
• Suitable for companies looking to outsource multiple roles
• Emphasis on cost-effective, scalable hiring

Services:

• Customer support and email handling
• Order processing and inventory updates
• Product listing and website maintenance
• Social media and ad campaign management
• Data entry and bookkeeping
• Email marketing and CRM segmentation
• Market research and product data analysis

Contact and Social Media Information:

• Website: www.bruntwork.co
• Phone: +1 (951) 383 6954
• LinkedIn: www.linkedin.com/company/bruntwork-pty-ltd
• Facebook: www.facebook.com/bruntwork
• Instagram: www.instagram.com/bruntwork

7. Cynergy BPO

Cynergy BPO doesn’t run ecommerce support teams directly. Instead, they work more like a connector, linking ecommerce businesses with outsourcing providers that fit what they actually need. Their role is to understand a company’s operational pain points and help map out a smart outsourcing strategy, whether that’s customer support, catalog management, or fraud prevention. If a company is struggling to scale or just wasting time on tasks that could easily be offloaded, Cynergy steps in to match them with vetted partners who can handle it.

What makes their setup a bit different is that they don't push a one-size-fits-all model. They focus on long-term operations and making sure whatever partner they recommend lines up with the company’s goals, tech, and workflows. That could mean teams in Colombia, India, or the Philippines, wherever the best fit happens to be.

Key Highlights:

• Works as a connector between ecommerce businesses and outsourcing partners
• Offers support in Colombia, along with other regions
• Focuses on long-term scalability and fit, not just quick fixes
• Helps define operations, workflows, and key metrics
• Brings in compliance and fraud risk knowledge when needed

Services:

• Customer service outsourcing
• Order processing and tracking
• Product data and catalog management
• Digital marketing and SEO coordination
• Inventory and supply chain support
• Payment and fraud management consulting

Contact and Social Media Information:

• Website: www.cynergybpo.com
• Phone: 866-201-3370
• Email: john@cynergybpo.com

8. Piton Global

Piton Global links ecommerce businesses and outsourcing providers in Colombia. They focus on connecting online retailers with teams that handle both front-end support, like customer service, and back-end tasks such as order management or inventory tracking. Their model leans heavily on combining people, process, and tech to help businesses manage everyday ecommerce operations more efficiently.

On the front end, they work with vendors that manage customer interactions across phone, email, chat, and social platforms. For the back office, services include processing orders, updating stock levels, handling logistics, and working with customer data. The idea is to give ecommerce companies the flexibility to hand off non-core tasks and respond better to seasonal spikes or growing demand.

Key Highlights:

• Connects ecommerce companies with front- and back-office outsourcing vendors
• Focus on omnichannel customer support and administrative task coverage
• Operates in Colombia with multilingual agent options
• Utilizes CRM systems and automation to streamline operations
• Emphasizes scalability for seasonal or high-volume needs

Services:

• Customer service (voice, email, chat, social)
• Order processing and fulfillment coordination
• Inventory and logistics support
• Data entry and product updates
• Analytics-driven support for marketing and stock planning

Contact and Social Media Information:

• Website: www.piton-global.com
• Phone: 866-201-3370
• Email: contactus@piton-global.com

9. TaskUs

TaskUs provides outsourcing services to retail and ecommerce brands in Colombia, offering both customer-facing and back-office support. They build dedicated teams trained specifically on a client’s brand, with support spread across multiple digital channels. Their work is rooted in a combination of people and tech, with teams handling everything from customer care to fraud prevention and sales assistance.

Their teams support ecommerce businesses by managing daily interactions, helping with order issues, and handling account-related tasks. TaskUs also focuses on multilingual support and is structured to scale quickly as brands grow or enter new markets. With access to both automation and live agent workflows, they aim to keep operations fast and consistent.

Key Highlights:

• Offers support across voice, chat, email, and social platforms
• Teams trained specifically on client workflows and brand tone
• Provides fraud detection and risk management
• Works with ecommerce companies of all sizes, including global brands
• Focus on performance through KPIs and analytics

Services:

• Multichannel customer service
• Order support and issue resolution
• VIP and premium customer care
• Merchant onboarding and account assistance
• Language support for global markets
• Sales and upselling assistance
• Trust and safety operations

Contact and Social Media Information:

• Website: www.taskus.com
• Phone: (888) 400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUsPH
• Instagram: www.instagram.com/taskusph
• Twitter/X: x.com/taskus

10. Foundever

Foundever works with ecommerce and retail brands to manage customer experience across different touchpoints. Their setup includes both pre- and post-sale support, helping with things like order questions, returns, and billing issues. They also support operational tasks such as cart management, loyalty programs, and issue resolution, combining live support with automation where it makes sense.

They focus on building consistent experiences across voice, chat, email, and other digital channels. Foundever also offers strategy planning and analytics support to help brands improve CX over time. With delivery teams in Colombia and other countries, they support ecommerce companies that need 24/7 availability and multilingual service coverage.

Key Highlights:

• Offers end-to-end support for ecommerce and retail brands
• Supports both customer-facing and operational ecommerce tasks
• Available in multiple languages and channels
• Combines human agents with automation where needed
• Focus on customer retention and brand experience

Services:

• Pre- and post-sale customer support
• Returns and refund processing
• Account and billing inquiries
• Shopping cart and checkout support
• Loyalty program assistance
• Complaint handling and issue tracking
• Email and live chat support

Contact and Social Media Information:

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Instagram: www.instagram.com/foundever_life
• Twitter/X: x.com/foundeverglobal

11. Cloudstaff

Cloudstaff supports ecommerce businesses by providing remote teams skilled in various aspects of online retail. Their services cover customer service, digital marketing, web development, product listing, and operational support. Instead of pushing a single template, they match businesses with team members who fit specific platform needs like Shopify, Magento, or Amazon. They also handle specialized tasks like order fulfillment, campaign tracking, and catalog updates.

What stands out is their approach to role variety. Businesses can hire for both front-end and back-end needs, from support agents and data analysts to Shopify developers and FBA specialists. Cloudstaff offers flexibility for companies looking to outsource tasks without locking into rigid contracts or investing in local hires. Their team model is built to scale as ecommerce businesses grow or change direction.

Key Highlights:

• Offers remote ecommerce staff across various roles and skill levels
• Tailors support by platform (Shopify, Amazon, Magento, etc.)
• Trains all staff through an internal academy before client onboarding
• Provides advanced tools for team management and data security
• Built for flexible staffing with options to scale up or down

Services:

• Customer service and order processing
• Product listings, pricing updates, and inventory management
• Digital marketing, social media, and SEO
• Web development and ecommerce store maintenance
• Data analytics and sales performance tracking
• Amazon FBA and online marketplace support

Contact and Social Media Information:

• Website: www.cloudstaff.com
• Phone: +57 601 919 4602
• Address: Calle 127#70g-68 Bogota BOGOTÁ, D.C. 111121
• LinkedIn: www.linkedin.com/company/cloudstaff
• Facebook: www.facebook.com/Cloudstaff
• Twitter/X: x.com/Cloud_Staff

12. Fusion CX

Fusion CX provides end-to-end ecommerce customer service outsourcing with a strong focus on customer experience. Their services are split across both sales and post-sales functions. On the sales side, they handle acquisition, cart recovery, upselling, and campaign outreach. On the support side, they manage returns, product questions, complaint resolution, and loyalty program engagement. Their teams work across ecommerce categories like consumer electronics, beauty, quick commerce, and fashion.

They also use AI tools like voicebots, real-time analytics, and automated quality monitoring to improve efficiency. Fusion CX supports multiple languages and offers omnichannel support, making it easier for ecommerce brands to serve customers across phone, chat, and social platforms. While the tech layer plays a big part, they still rely on human agents for most of the interaction, especially where personalization or resolution is needed.

Key Highlights:

• Focuses on both sales generation and customer support
• Serves ecommerce verticals like D2C, grocery, electronics, and fashion
• Offers multichannel service through voice, chat, email, and social
• Combines live support with AI-driven automation tools
• Runs multilingual teams with omnichannel infrastructure

Services:

• Inbound and outbound customer service
• Order management, returns, and delivery tracking
• Sales support including cart abandonment recovery
• Loyalty program management and complaint handling
• Technical product support and warranty services
• Customer surveys and feedback processing

Contact and Social Media Information:

• Website: www.fusioncx.com
• Address: Edificio Camacol, Cl. 49B #21, Laureles-Estadio, Medellin, Antioquia, Colombia
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Facebook: www.facebook.com/FusionCX
• Instagram: www.instagram.com/fusioncxofficial
• Twitter/X: x.com/fusion_cx

Final Word

Finding the right outsourcing partner isn’t just about saving on costs, it’s about building a team that actually works well with yours. Colombia’s growing talent pool, time zone compatibility with North America, and bilingual capabilities make it a practical option for e-commerce companies that want reliable, day-to-day operational support without adding internal overhead.

Whether you’re looking for help with customer support, order management, product listings, or backend coordination, the companies on this list bring different strengths to the table. It comes down to what kind of support model you need and how much integration you want with your current systems. We recommend starting small, testing how the team fits with your workflow, and scaling up once you’ve found a rhythm that works.

Colombia’s no longer a hidden gem in the outsourcing world, it’s just a smart move.