Colombia has quietly carved out a spot on the global outsourcing map, and it is not just about cheaper labor. The country has a well-educated workforce, strong language skills, and a growing tech scene that catches the eye of companies from the US, Europe, and beyond. Add in its time zone overlap with North America and a government that actively supports foreign investment, and you start to see why big players are setting up shop here. Outsourcing in Colombia today is less about call centers and more about sophisticated, high-value services that rival what you might get in traditional hubs like India or the Philippines.

1. Neowork

Neowork provides contact center outsourcing services in Colombia for companies that need to scale customer support without adding unnecessary complexity. Our teams manage daily customer communications, ticket handling, and service tasks across different channels. We work with clients from industries such as tech, healthcare, and e-commerce, adjusting team size and roles as needs change.

Alongside contact center operations, our company offers virtual assistant services, technical positions, and AI-related support. We focus on fitting into existing client workflows rather than forcing new tools or processes. Our approach allows companies to expand support capacity while keeping operations streamlined and manageable.

Key Highlights:

• Contact center outsourcing in Colombia
• Flexible team scaling across multiple industries
• Experience working in US time zones
• Integration with client systems and tools
• Combination of front-line and back-office support

Services

• Contact center operations
• Virtual assistant support
• Technical roles
• AI-related services
• Multi-channel customer service management

Contacts:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Gini Talent

Gini Talent offers staffing and outsourcing solutions with a focus on connecting global companies to talent in Colombia. They work across various sectors, including IT, customer service, manufacturing, and software development. Their approach is designed to help companies adjust staffing levels as business needs change while benefiting from Colombia’s workforce skills and time zone alignment.

The company also places emphasis on technology-related staffing, including software engineers and IT professionals. With recruitment processes that combine local market knowledge and AI-based candidate matching, they aim to simplify hiring while ensuring candidates fit technical and operational needs.

Key Highlights:

• Staffing and outsourcing services in multiple sectors
• IT recruitment and software development outsourcing
• Focus on cultural alignment with client markets
• Operations aligned with North American time zones
• Combination of human and AI-based recruitment methods

Services:

• IT staffing and recruitment
• Customer service outsourcing
• Manufacturing support roles
• Software development teams
• Workforce management solutions

Contacts:

• Website: ginitalent.com
• E-mail: info@ginitalent.com
• Facebook: www.facebook.com/ginitalent
• Twitter: x.com/GiniTalent
• LinkedIn: www.linkedin.com/company/ginitalent-recruitment-staffing
• Instagram: www.instagram.com/ginitalentglobal
• Address: 12 Daniel Rd 318 a3, Fairfield, NJ 07004, USA

3. Connext

Connext builds offshore support teams for companies that want to expand without setting up local entities. Their Colombia office is part of a broader global network, providing facilities and infrastructure for client teams, including training areas, workstations, and security systems. They work with professionals in IT, customer service, finance, and healthcare, matching candidates to specific client needs.

The company also serves as an Employer of Record, handling payroll, benefits, compliance, and HR administration. This setup lets clients hire in Colombia without dealing directly with local labor laws, while still maintaining control over team operations and performance.

Key Highlights:

• Offshore team building in Colombia
• Employer of Record services
• Modern office space with full infrastructure
• Workforce in IT, customer service, finance, and healthcare
• Compliance and HR administration support

Services:

• Offshore staffing solutions
• Employer of Record services
• Payroll and benefits management
• HR and compliance support
• Custom recruitment for specific roles

Contacts:

• Website: connextglobal.com
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Instagram: www.instagram.com/connextglobalsolutions_
• Twitter: x.com/connextph
• Address: Edificio Villorio Building Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211

4. Outsourced

Outsourced helps companies set up dedicated offshore teams in Colombia. They recruit skilled professionals in fields like customer service, project management, data analysis, and software development. Teams work under the client’s direct supervision and follow the client’s schedules, integrating into existing operations.

Their process includes recruiting based on job descriptions, facilitating daily communication between remote staff and client teams, and handling operational aspects like facilities and support systems. This approach allows businesses to expand without having to invest heavily in local infrastructure.

Key Highlights:

• Offshore staffing services in Colombia
• Recruitment for various professional roles
• Teams integrated into client workflows
• Operational support for remote teams
• Focus on cost-efficient scaling

Services:

• Dedicated offshore staffing
• Customer service roles
• Technical and creative positions
• Data and analytics roles
• Operational management of remote teams

Contacts:

• Website: outsourced.co
• E-mail: contact@outsourced.co
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Address: Calle 7D #43A-40. Medellín, Antioquia 050022

5. Solvo Global

Solvo Global provides business process outsourcing services from their base in Medellín, Colombia, serving companies in multiple industries. They source and hire remote staff for customer service, back-office functions, IT, marketing, and other professional roles. Their process involves sourcing, screening, and onboarding talent based on specific client requirements.

The company works as an extension of client teams, offering support for both ongoing and project-based needs. By covering administrative and operational functions, they allow clients to focus on core activities while maintaining flexibility in staffing.

Key Highlights:

• BPO services from Colombia for various industries
• Talent sourcing and onboarding based on client needs
• Coverage of back-office and front-office functions
• Operations across Latin America
• Flexible staffing for ongoing or project work

Services:

• Customer support
• Virtual assistants
• Finance and accounting support
• Marketing services
• IT support and recruitment
• Legal assistant roles

Contacts:

• Website: solvoglobal.com
• E-mail: sales@solvoglobal.com
• Instagram: www.instagram.com/solvo_global
• Facebook: www.facebook.com/hiresolvohr
• LinkedIn: www.linkedin.com/company/solvo-global
• Twitter: x.com/globalsolvo
• Address: 1475 S. Price Rd., Chandler, AZ 85286
• Phone: +1 (833) 413-1546

6. SD Solutions

SD Solutions offers outsourcing and IT services for businesses looking to expand or modernize their operations. They provide dedicated software development teams, R&D centers, and support for scaling startups. Their services cover technical roles as well as business process outsourcing, allowing clients to combine front-office and back-office functions in one setup.

In addition to development and engineering, SD Solutions also runs specialized service units such as quality assurance, data processing, DevOps, and customer support. Their goal is to help companies navigate both technical and operational challenges when hiring and managing remote teams.

Key Highlights:

• IT and business process outsourcing services
• Dedicated development and R&D teams
• Support for startup scaling and MVP development
• Specialized service units for tech and operations
• Nearshore branch integration for clients

Services:

• Software development teams
• R&D centers
• Quality assurance services
• Data processing and analytics
• DevOps and MLOps support
• Customer support operations

Contacts:

• Website: www.sdsolutions.tech
• E-mail: info@sdsolutions.tech
• Instagram: www.instagram.com/sdsolutions.tech
• Facebook: www.facebook.com/sdsolutions.tech
• LinkedIn: www.linkedin.com/company/sd-solutions
• Twitter: x.com/_sdsolutions_
• Phone: +35796987004

7. TaskUs

TaskUs operates in Colombia as part of its broader global outsourcing network, offering services that combine human expertise with technology to manage sales, customer experience, and business process tasks. Their teams work across different stages of the sales cycle, from lead generation and qualification to account management and customer retention. Operations cover multiple communication channels, ensuring that client engagement remains consistent and organized.

In addition to sales-focused functions, TaskUs provides services in areas such as trust and safety, AI and data operations, compliance, and digital customer experience. Their approach involves structured workflows, technology integration, and trained staff aimed at meeting client process requirements while adapting to varied industries including e-commerce, healthcare, technology, and entertainment.

Key Highlights:

• Sales cycle management from prospecting to retention
• Operations across multiple communication channels
• Combination of human-led and technology-driven processes
• Service coverage across diverse industries
• Integration of compliance, AI, and digital experience services

Services:

• Sales outsourcing
• Customer experience management
• Trust and safety operations
• AI and data services
• Compliance and financial crime support

Contacts:

• Website: www.taskus.com
• LinkedIn: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUsPH
• Instagram: www.instagram.com/taskusph
• Twitter: x.com/taskus
• Phone: 888-400-8275

8. Origen BPO

Origen BPO provides outsourcing and staffing solutions from Colombia, covering both customer-facing and back-office operations. Their work spans customer service, collections, appointment setting, help desk support, and sales campaigns. They also manage industry-specific processes, such as insurance verification for healthcare providers and credit management for financial institutions.

The company offers flexibility in how services are delivered, allowing clients to use their own tools or adopt Origen BPO’s systems for CRM, ticketing, and quality assurance. Staffing can be provided for clients to manage directly, or operations can be run by Origen BPO with aligned QA and training processes. This adaptability is aimed at fitting into a client’s existing workflow while maintaining operational consistency.

Key Highlights:

• Range of customer service and back-office functions
• Support for industry-specific processes
• Flexible use of client or in-house systems
• Direct staffing or fully managed operations
• Bilingual team for multilingual support

Services:

• Customer service (inbound/outbound)
• Collections management
• Appointment setting and insurance verification
• Help desk and technical support
• Data entry and CRM management
• Sales and telemarketing

Contacts:

• Website: www.origenbpo.com
• E-mail: contact@origenbpo.com
• Address: Carrera 43A # 1A Sur - 50 Edificio Cross Business Center Medellín - Colombia
• Phone: +57 (4) 590 6006

9. Callzilla

Callzilla operates a contact center and BPO facility in Bogotá, Colombia, providing customer support across voice, chat, email, social media, and SMS. Their teams handle services for industries such as health and beauty, finance, telecom, and entertainment, focusing on maintaining consistent quality in customer interactions. Staff recruitment, training, and coaching are part of their structured approach to sustaining service standards.

The company works to integrate with client operations so that their agents function as an extension of the brand. They run both on-site and remote teams, with infrastructure in place for round-the-clock service. Processes are supported by quality assurance measures and incentives tied to customer satisfaction and resolution rates.

Key Highlights:

• Contact center in Bogotá with multilingual capability
• 24/7/365 operational capacity
• Coverage of multiple customer communication channels
• QA processes tied to satisfaction and resolution targets
• Industry experience across varied sectors

Services:

• Customer support (voice, email, chat, social media, SMS)
• Technical assistance
• Order and account management
• Customer retention programs
• Multichannel complaint resolution

Contacts:

• Website: www.callzilla.cx
• E-mail: info@callzilla.cx
• Facebook: www.facebook.com/CallZilla
• Twitter: x.com/Callzilla
• Instagram: www.instagram.com/callzilla
• LinkedIn: www.linkedin.com/company/callzilla
• Address: 2901 SW 149 Ave, Suite 480 Miramar, Fl 33027
• Phone: (855) 255-9552

10. Emapta

Emapta connects businesses with Colombian professionals across a wide range of roles, from customer service and technical support to finance, marketing, and software development. They focus on recruiting bilingual talent and aligning teams with client culture and processes. Clients retain control over their team’s tools, systems, and workflows while Emapta manages recruitment, facilities, and administrative functions.

Their nearshore setup allows real-time communication with North American clients and facilitates close operational alignment. Emapta also prioritizes transparency in costs and staffing arrangements, providing visibility into compensation and expenses while focusing on long-term retention through ongoing training and employee support programs.

Key Highlights:

• Access to bilingual, skilled workforce in Colombia
• Client control over systems and processes
• Transparent cost structure
• Nearshore time zone alignment
• Roles across multiple business functions

Services:

• Customer service and technical support
• Data entry and virtual assistance
• Software development
• Marketing and creative services
• Finance and accounting

Contacts:

• Website: emapta.com
• E-mail: info@emapta.com
• Phone: +57 601 786 8748

11. TDCX

TDCX runs operations in Bogotá, Colombia, delivering business process outsourcing services primarily for clients in the US and Latin America. Their focus is on customer experience management, content moderation, and technical support for sectors including education, luxury retail, and digital services. Teams are trained to handle both standard inquiries and more complex, high-touch customer interactions.

They operate with flexibility to handle volume changes and adapt to client-specific requirements. Alongside front-line services, TDCX offers support in sales, digital marketing, and AI-powered operations, providing coverage across different parts of the customer lifecycle.

Key Highlights:

• BPO operations based in Bogotá
• Focus on high-value customer experience services
• Sector coverage including education and luxury retail
• Ability to handle volume spikes and crisis management
• Combination of human and AI-assisted processes

Services:

• Customer service and support
• Content moderation and trust services
• Technical support
• Sales and digital marketing support
• AI services for operational efficiency

Contacts:

• Website: www.tdcx.com
• LinkedIn: www.linkedin.com/company/tdcxgroup
• Facebook: www.facebook.com/tdcxgroup
• Twitter: x.com/tdcxgroup
• Instagram: www.instagram.com/tdcxgroup
• Address: Calle 26 # 92-32 (Gold 9- Piso 4) Centro Empresarial Connecta Bogotá, Colombia
• Phone: +57 601 743 3303

12. N-iX

N-iX is a software development company with a presence in Medellín, Colombia, as part of its global network. They provide engineering, development, and IT consulting services to clients in various industries, supporting projects from concept through to delivery. Their teams cover areas such as Java, JavaScript, .NET, QA, and other technical fields.

The Colombian operations work alongside other international offices, offering flexible working arrangements and integrating with global project teams. N-iX also provides professional development programs and community engagement for its tech staff, aiming to keep skills aligned with evolving industry demands.

Key Highlights:

• Software development and IT services from Medellín
• Technical expertise across multiple programming areas
• Integration with global project teams
• Flexible on-site or remote work setups
• Professional development and tech community participation

Services:

• Custom software development
• IT consulting
• Quality assurance and testing
• Data engineering
• DevOps and infrastructure support

Contacts:

• Website: www.n-ix.com
• E-mail: contact@n-ix.com
• Instagram: www.instagram.com/n_ix_official
• Facebook: www.facebook.com/N.iX.Company
• LinkedIn: www.linkedin.com/company/n-ix
• Address: Medellín Carrera 42 #5, Sur 47
• Phone: +17273415669

Conclusion

Colombia’s outsourcing scene has grown into a mix of global expertise and local talent, attracting companies from a range of industries. What makes it stand out is not just the lower operating costs, but how easily teams here can connect with clients in the Americas and beyond. From large-scale customer service operations to specialized software development, the country offers a broad spectrum of skills under one roof.

These companies aren’t simply filling roles; they’re integrating into their clients’ workflows and adapting to different ways of doing business. Whether it’s bilingual customer support in Bogotá, back-office processes in Medellín, or tech services for global markets, the common thread is flexibility and adaptability. In many ways, Colombia has positioned itself as a bridge between North and South America for businesses looking to scale without losing that personal, human touch in their operations.