Healthcare helplines sit at the intersection of patient access and administrative accuracy. A missed appointment call or confusing benefits answer can delay care as surely as a slow clinical handoff. Colombia offers nearshore teams working alongside North American time zones, with providers ranging from specialist patient-support operations to large contact centers. Buyers increasingly need bilingual coverage, clear escalation boundaries, and careful handling of sensitive patient information.

1. NeoWork

NeoWork builds managed support teams for healthcare organizations that need reliable patient communication without staffing every shift in-house. Its Colombia-based talent supports appointment scheduling, inbound patient inquiries, and administrative follow-up, alongside broader customer support operations. The company reports a 91% talent retention rate and selects roughly 3.2% of applicants, figures that help explain its emphasis on recruiting and keeping consistent teams. Healthcare buyers can use that operating model for bilingual patient access and recurring service workflows while setting their own escalation and privacy procedures.

Key Facts

• Best for: Managed bilingual patient-support teams
• Core services: Healthcare helpline outsourcing, patient inquiries, appointment scheduling, medical virtual assistance
• Delivery model: Dedicated outsourced teams with recruitment and management
• Location: Colombia-based nearshore staffing

Contact Information

• Website: www.neowork.com 
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. Ameridial

Ameridial's Colombia operation is organized around bilingual healthcare contact-center work. Its healthcare-provider services cover patient appointment requests, care coordination, and other calls that require trained agents rather than a general-purpose sales script. The company also supports telehealth workflows, where a prompt answer or correctly routed message can determine whether a patient completes a visit. For health systems serving English- and Spanish-speaking populations, the nearshore location creates a practical overlap with North American business hours.

Key Facts

• Best for: Healthcare providers with high-volume patient calls
• Core services: Inbound healthcare calls, scheduling, telehealth support
• Specialization: Bilingual healthcare contact centers
• Location: Colombia

Contact Information

• Website: www.ameridial.com
• Phone: (855) 200-9182
• Email: sales@ameridial.com
• Address: 3150 Holcomb Bridge, Suite 300, 3rd Floor, Norcross, GA 30071
• LinkedIn: www.linkedin.com/company/ameridial

3. Outsourcing S.A.S. BIC

A documented healthcare project gives Outsourcing S.A.S. BIC a concrete point of reference. Its work with Colombian health insurer Famisanar helped reduce the wait for medical appointment scheduling from 32 days to one day, according to the company's published case material. The Bogotá-based BPO also handles health-sector contact operations for insurers and providers, where agents must navigate local patient-service processes. Its work is particularly relevant to organizations operating within Colombia's healthcare system rather than only serving patients abroad.

Key Facts

• Best for: Colombian health insurers and provider networks
• Core services: Healthcare contact centers, appointment management, patient service
• Published project: Famisanar appointment scheduling transformation
• Location: Bogotá, Colombia

Contact Information

• Website: outsourcing.com.co 
• Phone: (+57) 320-219-7086
• Email: mercadeo@outsourcing.com.co
• Address: Av. El Dorado #81b-29, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/outsourcing-s-a-s-bic-oficial
• Facebook: www.facebook.com/FamiliaOS.BIC
• Instagram: www.instagram.com/familiaos.bic

4. ADEC Colombia

ADEC Colombia operates from Barranquilla as part of the wider ADEC Innovations group. The Colombian delivery center supports English- and Spanish-language customer operations, including healthcare payer and provider processes. Patient appointment handling, benefits questions, and administrative follow-up are a natural fit for its contact-center and workforce model. Its presence in a Caribbean-coast business hub offers another delivery location beyond Bogotá and Medellín for organizations planning a nearshore support operation.

Key Facts

• Best for: Payer and provider administrative support
• Core services: Bilingual contact center, patient scheduling, benefits assistance
• Operating model: Part of ADEC Innovations' workforce services
• Location: Barranquilla, Colombia

Contact Information

• Website: www.adec-innovations.com
• Email: colombia@adec-innovations.com
• Address: Unit 501-502, Centro Financiero, Cl. 74 #53-23, Nte. Centro Historico, Barranquilla, Atlántico, Colombia 080020
• LinkedIn: www.linkedin.com/company/adecinnovations
• Facebook: www.facebook.com/ADECInnovations
• Twitter: x.com/adecinnovations

5. Connext

Connext has built bilingual patient communication teams for healthcare organizations, including a nationwide eye-care group operating more than 60 clinics. That engagement used Colombia-based agents to manage patient-facing calls and address abandonment problems across multiple locations. Its broader healthcare staffing offering includes patient-access representatives and scheduling roles, with voice and digital communication supported through dedicated teams. The model suits clinic groups that want staff working inside established workflows rather than transferring all patient access to a shared queue.

Key Facts

• Best for: Multi-location clinics and specialty-care groups
• Core services: Bilingual patient calls, appointment scheduling, patient access
• Published work: Eye-care group with more than 60 clinics
• Location: Colombia nearshore operations

Contact Information

• Website: www.connextglobal.com
• Address: Edificio Villorio Building, Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211
• Facebook: www.facebook.com/connextglobalsolutions
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Twitter: x.com/connextph
• Instagram: www.instagram.com/connextglobalsolutions

6. SuperStaff

For healthcare organizations combining patient helplines with back-office revenue-cycle work, SuperStaff offers a nearshore delivery option in Medellín. Its healthcare outsourcing content covers scheduling, insurance-related administration, and billing support, tying patient contact to the paperwork that follows a visit. The company also operates offshore teams elsewhere, which may interest buyers planning different types of coverage across time zones. The Medellín presence is the relevant part for healthcare teams specifically seeking Colombia-based staff.

Key Facts

• Best for: Healthcare front-office and administrative workflows
• Core services: Patient scheduling, customer service, revenue-cycle support
• Specialization: Nearshore and offshore BPO staffing
• Location: Medellín, Colombia

Contact Information

• Website: www.superstaff.com
• Phone: 415-651-7494
• Email: info@superstaff.com
• Address: Cl. 17 #43 F – 287, El Poblado, Medellín
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Twitter: x.com/SuperStaffBPO

7. ContactPoint360

Patient support is a documented service line at ContactPoint360, including inbound helplines, appointment assistance, and healthcare outreach. In a published regional-healthcare-provider project, the company reported 98% attendance stability and 40% cost savings after redesigning support operations. Those measures relate to workforce continuity and operating cost, not clinical outcomes, but they are useful signals for buyers managing busy contact centers. ContactPoint360 has delivery operations in Bogotá and supports voice-led customer service alongside digital channels.

Key Facts

• Best for: Healthcare organizations redesigning contact-center operations
• Core services: Patient helplines, scheduling, outreach, CX operations
• Published result: 98% attendance stability in a healthcare support engagement
• Location: Bogotá, Colombia

Contact Information

• Website: contactpoint360.com
• Email: sales@contactpoint360.com
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/contact-point-360
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360

8. LATAM BPO COLOMBIA

LATAM BPO COLOMBIA presents healthcare support as a defined industry service rather than an incidental contact-center use case. Its offering covers patient inquiries, appointment reminders, referrals, and inbound or outbound communication. The company also describes reporting and workflow tools for tracking support activity. It is a relevant option for teams that need routine patient-service operations coordinated through a Colombian BPO partner, especially where a mix of phone calls and digital follow-up is involved.

Key Facts

• Best for: Routine patient contact and appointment workflows
• Core services: Healthcare inbound and outbound support, reminders, referrals
• Channel coverage: Phone and digital patient communications
• Location: Colombia

Contact Information

• Website: group.latambpocol.com 
• Email: sales@latambpocol.com

9. Outsourced

Outsourced offers Colombia-based medical virtual assistants for practices that prefer to direct their own administrative staff rather than buy a fully managed call center. The roles can cover appointment coordination, patient messages, and records-related tasks within the practice's existing systems. Outsourced handles recruitment and employment support while the client guides day-to-day work. This arrangement may be particularly useful for smaller practices that have clear workflows and need dedicated people to answer patients consistently.

Key Facts

• Best for: Practices hiring dedicated medical virtual assistants
• Core services: Patient messages, scheduling, administrative assistance
• Delivery model: Dedicated remote staff with client-led supervision
• Location: Colombia

Contact Information

• Website: outsourced.co 
• Phone: +61 2 8103 3124
• Email: contact@outsourced.co
• Address: Calle 7D #43A-40. Medellín, Antioquia 050022
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Facebook: www.facebook.com/outsourcedcareers

10. Origen BPO

Medellín-based Origen BPO provides customer contact and administrative support through a local outsourcing operation. Its healthcare-related work includes appointment setting and insurance-verification tasks, two activities that often create repeat calls for medical and dental offices. The company handles phone-led service as well as follow-up through other channels. A regional provider that needs Spanish-language appointment operations, or a North American office building an English-Spanish support team, can use this type of staffing for front-desk overflow.

Key Facts

• Best for: Medical and dental appointment operations
• Core services: Contact center, appointment setting, insurance-related support
• Specialization: Customer service and back-office processes
• Location: Medellín, Colombia

Contact Information

• Website: www.origenbpo.com 

• Email: contact@origenbpo.com
• Phone: +57 (4) 590 6006
• Address: Carrera 43A # 1A Sur - 50, Edificio Cross Business Center, Medellín - Colombia

11. Solvo Global

Solvo Global approaches healthcare support through specialized outsourced roles, including medical appointment schedulers and patient-service representatives. Rather than describing only a large shared contact center, it focuses on fitting remote staff into a client's recurring administrative workflow. Its Colombia delivery footprint makes it relevant to practices and service organizations seeking nearshore hiring support. The strongest use case is a healthcare operation with defined tasks, systems, and escalation rules that an outside team can follow.

Key Facts

• Best for: Dedicated medical support and scheduling staff
• Core services: Patient coordination, appointment scheduling, healthcare BPO
• Operating model: Role-based outsourced staffing
• Location: Colombia

Contact Information

• Website: solvoglobal.com
• Phone: +1 (833) 413-1546
• Email: sales@solvoglobal.com
• Address: 1475 S. Price Rd., Chandler, AZ 85286
• LinkedIn: www.linkedin.com/company/solvo-global
• Facebook: www.facebook.com/hiresolvohr
• Twitter: x.com/globalsolvo
• Instagram: www.instagram.com/solvo_global

12. Atento

Atento combines a large customer-experience operation with a healthcare industry practice. Its health-sector work includes patient and member queries, benefits-related contacts, and administrative service processes that demand structured scripts and escalation paths. In Colombia, the company has operations across several cities, including Bogotá and Medellín. That geographic spread can matter when an insurer or health-services group needs substantial capacity, multiple shifts, or a partner accustomed to running a complex customer-contact program.

Key Facts

• Best for: High-volume healthcare and insurance service programs
• Core services: Patient and member service, claims-related assistance, CX
• Specialization: Large-scale outsourced customer operations
• Location: Bogotá, Medellín and other Colombian cities

Contact Information

• Website: atento.com 
• Address: Cl. 67 #12-35, Bogotá
• LinkedIn: www.linkedin.com/company/atento

13. Foundever

Foundever supports healthcare customer experience across patient access and health-plan member service. Typical work includes appointment questions, enrollment-related contact, and claims or benefits inquiries. The company operates Colombian delivery sites in Bogotá, Cali, and Barranquilla, making it an option for healthcare buyers seeking a larger nearshore workforce. Its emphasis is on multichannel service operations rather than a small dedicated clinic receptionist team, so it is most relevant when contact demand is predictable enough to justify a structured program.

Key Facts

• Best for: Health plans and healthcare organizations with scaled support demand
• Core services: Member support, patient access, benefits and claims inquiries
• Channel coverage: Voice and digital customer experience
• Location: Bogotá, Cali, Barranquilla

Contact Information

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

14. TP

TP's healthcare practice serves payer and provider support operations where secure workflows and consistent service quality matter as much as call volume. Its Colombian footprint includes Bogotá, Medellín, Barranquilla, and Bucaramanga, providing several possible centers for a nearshore program. The company's customer-care work spans voice and digital interactions, which helps when patients start with a phone call but need a later update or referral through another channel. TP is principally relevant to sizeable healthcare service programs.

Key Facts

• Best for: Large healthcare payer and provider contact programs
• Core services: Healthcare customer care, patient and member assistance
• Channel coverage: Voice and digital support
• Location: Multiple centers across Colombia

Contact Information

• Website: www.tp.com   
• Address: Calle 10 Sur #50C-75, Edificio Andes 2, Medellín
• Linkedin: www.linkedin.com/company/wearetpgroup
• Twitter: x.com/wearetpgroup
• Facebook: www.facebook.com/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

15. TaskUs

TaskUs brings a healthcare-specific support practice to a company better known for technology-enabled customer operations. Its healthcare services cover member and patient inquiries, care navigation, and administrative support for insurance and digital-health organizations. The company also has Colombian locations, including Cali and Medellín. For telehealth platforms or healthcare companies with substantial digital interactions, the combination of contact operations and technology-oriented support teams may be more useful than a conventional phone-only answering service.

Key Facts

• Best for: Digital health and healthcare member-support programs
• Core services: Patient service, care navigation, member assistance
• Specialization: Healthcare customer experience and digital operations
• Location: Cali, Medellín and other Colombian operations

Contact Information

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUsPH
• Twitter: x.com/taskus
• Instagram: www.instagram.com/taskusph

Conclusion

A healthcare helpline performs well when callers reach someone who understands both the question and the next step in the care process. Bilingual staffing matters, but so do appointment-system access, documented escalation rules, and quality checks that catch incorrect answers before they spread. Health insurers and hospital networks may need broad coverage and sophisticated reporting, while an individual practice may benefit more from a dedicated scheduling team. Data access and patient privacy obligations should be defined before the first call is handled, with the healthcare organization retaining responsibility for appropriate oversight. As more patient interactions move between phone, messaging, and online portals, continuity across channels will remain a key test of outsourced service quality.

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