Colombia has become a leading destination for health care outsourcing call center companies, offering high-quality, bilingual patient support to healthcare organizations across the globe. These companies combine medical expertise, advanced communication technology, and a compassionate approach to deliver seamless and compliant patient interactions.

What sets Colombia’s health care outsourcing call center companies apart is their ability to integrate effortlessly with international healthcare systems while maintaining both cost efficiency and strict data protection standards. With modern infrastructure, skilled bilingual agents, and a deep understanding of healthcare regulations, these providers help hospitals, clinics, and insurance companies improve patient experience and operational efficiency.

Driven by a people-first philosophy and strong service culture, Colombian health care outsourcing call centers are redefining how global healthcare organizations manage patient communications-combining empathy, professionalism, and technology to achieve measurable results in patient satisfaction and care coordination.

1. NeoWork

At NeoWork, we focus on building flexible global teams that help companies scale quickly and operate efficiently. Our approach connects skilled professionals with businesses that need reliable staffing and operational support without the usual complexity. We started with a goal to rethink how outsourcing works, creating solutions that combine people, process, and technology in a more streamlined way. Over time, we’ve developed a structure that supports growth while keeping adaptability at the core of everything we do. NeoWork differentiators are our industry-leading 91% annualized teammate retention rate and our 3.2% candidate selectivity rate. Our teams cover a wide range of functions, from customer experience and virtual assistance to technical services and creative work. We provide specialized support for AI projects and interim manual processes through our MVP solutions. We also provide health care services in Colombia. By integrating human insight with technical expertise, we make it easier for companies to manage their operations, improve customer service, and prepare for automation where it makes sense.

Key Highlights:

• Focus on global staffing and operational support
• Experience in customer experience and back-office operations
• Emphasis on flexibility and scalability in service delivery
• Integration of human talent and technology
• Support for both long-term and transitional business needs

Services:

• Customer experience and support operations
• Virtual assistance and administrative support
• IT, software development, and data-related services
• AI training and data labeling solutions
• Creative services such as design and animation
• MVP and manual workflow support

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. TTEC

TTEC is one of the big names in customer experience outsourcing. They’ve been around for decades, helping organizations handle customer service, sales, tech support, and more-with a mix of real human interaction and smart digital tools.

They run two main divisions: TTEC Engage (the people-focused, front-line side) and TTEC Digital (the tech and analytics side). Together, they help companies manage huge volumes of calls and messages without losing that personal touch.

Key Highlights:

• Global operations covering several regions
• Focus on blending technology with human interaction
• Two main divisions: TTEC Engage and TTEC Digital
• Emphasis on AI-powered and omnichannel solutions
• Experience across customer engagement, support, and analytics

Services:

• Customer care and engagement support
• Technical support and troubleshooting
• Sales and customer acquisition
• Fraud prevention and back-office operations
• AI-driven insights, CRM, and analytics solutions

Contact Information:

• Website: www.ttec.com
• E-mail: verifications@thomas-and-company.com
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• LinkedIn: www.linkedin.com/company/ttec
• Instagram: www.instagram.com/tteclife
• Address: Ste. 802, 8th Fl. Ecotower Building. Ave. 100 #19a-30 Bogotá, Colombia  
• Phone: +1-303-397-8100
  

3. ContactPoint 360

ContactPoint 360 provides business process outsourcing and customer experience services to a range of industries. Their approach is rooted in using data to guide operations, helping clients improve efficiency and build stronger connections with customers. The company works with businesses in areas like healthcare, technology, telecommunications, and travel, aiming to manage customer service tasks while maintaining quality and reliability.

Internally, they highlight collaboration and empathy as part of their culture, viewing strong communication as essential to both client and employee success. They also invest in technology and process improvements to keep pace with changing customer expectations. Over the years, ContactPoint 360 has developed experience in running customer support centers that balance analytics, human insight, and adaptable systems.

Key Highlights:

• Data-focused approach to customer experience management
• Emphasis on collaboration, empathy, and innovation
• Experience across multiple industries, including healthcare and tech
• Integration of AI and automation in service delivery

Services:

• Customer support and experience management
• Technical and telecom assistance
• Healthcare call center operations
• Data analysis and process optimization
• AI-enabled CX and EX solutions

Contact Information:

• Website: contactpoint360.com
• E-mail: contact@contactpoint360.com
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia

4. BPO Global Services

BPO Global Services specializes in healthcare outsourcing-things like managing patient records, telemedicine workflows, and back-office tasks. They emphasize trust and long-term relationships with their clients, making sure everything runs smoothly behind the scenes.

They also put a big focus on training and compliance so medical professionals can spend more time on patient care, not paperwork.

Key Highlights:

• Focus on healthcare process outsourcing
• Emphasis on trust, skill development, and team growth
• Experience with digital tools and health record management
• Customized solutions for different healthcare workflows
• Aim to support clients in regulatory compliance and efficiency

Services:

• Healthcare call center support
• Patient data and records management
• Telemedicine process assistance
• Administrative and back-office services
• Workflow optimization and compliance support

Contact Information:

• Website: www.bpogs.com
• E-mail: info@bpogs.com
• Facebook: www.facebook.com/bpoglobalservices
• LinkedIn: www.linkedin.com/company/bpoglobalservices-sas
• Instagram: www.instagram.com/bpoglobalservices
• Address: Carrera 48 a 15 sur 84, Aguacatala, Medellín
• Phone: (604) 448 9276
  

5. Fusion CX

Fusion CX provides customer experience and business process outsourcing services across multiple communication channels such as voice, chat, email, social media, and messaging. They use technology as a central part of their operations, combining digital tools with multilingual support to manage customer interactions for companies in different sectors. Their approach is built around integrating technology with service delivery to improve efficiency and maintain consistency across customer touchpoints.

The company has a broad global footprint, operating across several countries with a focus on industries including telecom, healthcare, utilities, finance, and retail. They emphasize domain knowledge and adaptability as part of their service structure, aligning operations with clients’ evolving customer engagement needs. Their teams work to help organizations adjust to shifting market conditions through structured communication processes and AI-supported systems.

Key Highlights:

• Presence in multiple countries with multilingual teams
• Focus on technology-driven customer experience solutions
• Domain expertise across several major industries
• Integration of AI tools to enhance operations
• Balance between human support and digital processes

Services:

• Multichannel customer support (voice, email, chat, social media)
• Healthcare and life sciences support services
• Telecom, utilities, and financial sector outsourcing
• AI-assisted customer interaction management
• Back-office and operational support solutions

Contact Information:

• Website: www.fusioncx.com
• Email: contact@fusioncx.com
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Phone: +919073900798
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia
  

6. Connext

Connext started in Hawaii back in 2014 and now operates in both the Philippines and Colombia. Their goal? Helping small and mid-sized businesses scale through smart, flexible outsourcing solutions.

They don’t believe in cookie-cutter setups. Instead, they tailor their teams to fit each client’s unique processes. In healthcare, they handle admin and operations so doctors and nurses can stay focused on patients.

Key Highlights:

• Founded in Hawaii with a growing international presence
• Offices in Colombia and the Philippines
• Focus on small and medium-sized businesses
• Emphasis on scalable, adaptable outsourcing models
• Experience across healthcare and other industries

Services:

• Offshore team building and support
• Healthcare operations assistance
• Administrative and back-office services
• Scalable outsourcing solutions for SMBs
• Industry-specific process management

Contact Information:

• Website: connextglobal.com
• Twitter: x.com/connextph
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Instagram: www.instagram.com/connextglobalsolutions_
• Address: Edificio Villorio Building Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211
• Phone: +1 (808) 468-6733

7. Teleperformance (TP)

Teleperformance is one of the biggest names in digital business services. They’re all about blending AI with human expertise to make customer support more efficient-without losing empathy.

Their healthcare and insurance support operations are built around compliance, quality, and scale. With massive global reach, TP helps companies handle large volumes of calls while staying fast and personal.

Key Highlights:

• Global presence with local operations in Latin America
• Focus on combining AI innovation with human expertise
• Experience supporting healthcare and insurance clients
• Commitment to efficiency, compliance, and quality
• Integration of automation in customer interaction processes

Services:

• Healthcare call center operations
• AI-powered automation and analytics
• Omnichannel customer support management
• Process optimization and digital transformation
• Back-office and administrative support

Contact Information:

• Website: www.tp.com
• Facebook: www.facebook.com/teleperformancebrasil
• Twitter: x.com/Teleperformance
• LinkedIn: www.linkedin.com/company/teleperformance
• Instagram: www.instagram.com/teleperformance_group
  

8. Conectys

Conectys helps companies manage customer experiences, content moderation, and operational processes. They mix AI and analytics with human judgment to keep communications smooth and safe.

Their teams work in multiple languages and industries, from tech to healthcare. They also care about collaboration, social impact, and doing business responsibly.

Key Highlights:

• Global provider of customer experience and BPO services
• Combines automation, AI, and human expertise
• Works across multiple industries and digital platforms
• Experience in content moderation and data annotation
• Emphasis on collaboration and social responsibility

Services:

• Customer experience management and support
• Business process outsourcing solutions
• Content moderation and community management
• AI data labeling and annotation
• Operational process optimization

Contact Information:

• Website: www.conectys.com
• E-mail: sales@conectys.com
• Twitter: x.com/Conectys
• LinkedIn: www.linkedin.com/company/conectys
• Address: One Cotroceni Business Park,
Progresului 1, București 050691, Romania

9. TaskUs

TaskUs started in the Philippines and grew into a global company known for digital operations and CX outsourcing. Their philosophy is simple: support people first, and results follow. They blend tech and human expertise to deliver efficient, compliant, and thoughtful service-especially in healthcare, tech, and e-commerce. Plus, they’re known for taking care of their employees, which shows in the quality of their work.

Key Highlights:

• Provider of digital operations and customer experience services
• Combines technology and human expertise in service delivery
• Originated in the Philippines and expanded globally
• Strong focus on compliance, quality, and data protection
• Emphasis on employee well-being and training

Services:

• Customer support and experience operations
• Digital and back-office process management
• AI data services and content safety
• Compliance and quality assurance support
• Scalable outsourcing for technology and healthcare sectors

Contact Information:

• Website: www.taskus.com
• Facebook: www.facebook.com/TaskUsPH
• Twitter: x.com/taskus
• LinkedIn: www.linkedin.com/company/taskus
• Instagram: www.instagram.com/taskusph
• Phone: 888-400-8275
  

10. ADEC Innovations

ADEC Innovations focuses on integrating sustainability and business process solutions. Their work spans environmental risk management, compliance, and impact sourcing, helping organizations operate responsibly while managing operational efficiency. They approach projects with a mix of analytics, technology, and skilled professionals to support sustainable practices that align with modern business standards.

The company operates globally and supports clients in both public and private sectors. Their expertise extends into data-driven sustainability reporting, ESG compliance, and social responsibility initiatives. ADEC Innovations positions itself as a partner that helps translate complex environmental and operational data into practical, measurable actions for long-term impact.

Key Highlights:

• Focus on sustainability, ESG, and impact sourcing
• Expertise in environmental risk and compliance
• Uses data analytics and software to support decision-making
• Works with both public and private sector clients
• Promotes responsible and sustainable business practices

Services:

• Environmental risk and compliance management
• ESG and sustainability consulting
• Data analytics and software integration
• Business process and impact sourcing solutions
• Operational process improvement and reporting support

Contact Information:

• Website: www.adec-innovations.com
• E-mail: colombia@adec-innovations.com
• Facebook: www.facebook.com/ADECInnovations
• Twitter: x.com/adecinnovations
• LinkedIn: www.linkedin.com/company/adecinnovations
• Address: Unit 501-502, Centro Financiero, Cl. 74 #53-23, Nte. Centro Historico, Barranquilla, Atlántico, Colombia

Conclusion

Colombia has quietly become a top spot for healthcare outsourcing-and honestly, it’s not just because it’s affordable. It’s the people. The warmth, the professionalism, the genuine care.

Outsourcing to Colombia means healthcare providers can focus on what they do best-taking care of patients-while experienced teams handle scheduling, follow-ups, and admin work.

At the end of the day, it’s not about cutting costs. It’s about making care better and more human. Colombia’s showing that outsourcing doesn’t have to feel distant-it can still feel personal.