In today's fast-paced healthcare world, keeping patient records straight, claims processed, and data secure can feel like a full-time battle on its own. That's where outsourcing comes in handy-especially with Colombia's top health information management (HIM) providers stepping up to handle the heavy lifting. These companies bring a mix of bilingual talent, strict compliance know-how, and cost savings that make them a go-to for U.S. and global clinics looking to streamline operations. With time zones that align nicely and a workforce tuned into North American needs, they turn what used to be a headache into something seamless. Whether it's digitizing records or chasing down denials, the best ones out there deliver results that let providers focus on what really counts: patient care. Over the next bit, we'll dive into what sets these standout companies apart, from their tech-savvy approaches to real-world wins that keep things running smooth.

1. NeoWork

At NeoWork, we take the daily grind of health information management off your plate so you can stay focused on patients. Our staff in Colombia handle everything from organizing charts and digitizing old paperwork to making sure every encounter is coded right in your EHR. Because each person works exclusively for your practice, they quickly learn your exact workflows, templates, and all those little preferences that make your day run smoother.

We cover the full spectrum of records work: diagnosis and procedure coding, quality checks, audit prep, and keeping platforms like Epic or Cerner humming along. Scheduling is flexible, so coverage lines up with your clinic hours, and we can bring on extra hands whenever census jumps or someone’s out.

Key Highlights:

• Dedicated staff in Colombia working exclusively for one client
• Strong coding background with current ICD-10, CPT, and HCPCS knowledge
• Hands-on experience with major EHR platforms
• Built-in quality audits and compliance monitoring
• Easy scaling for seasonal or growth-related volume changes
• 91% annualized teammate retention rate and 3.2% candidate selectivity rate

Services:

• Medical records organization and retrieval
• ICD-10, CPT, and HCPCS coding
• Documentation quality reviews
• EHR system administration and troubleshooting
• Compliance and audit preparation
• Scanning and digitization of paper records
• Health information reporting and analytics support

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. MicroSourcing

Hospitals and clinics that struggle with backlogs in coding or EHR updates often bring in MicroSourcing to clear the pile. The company builds dedicated units in the Philippines (with some presence in Colombia) that handle everything from daily chart reviews to full revenue-cycle cleanup. Staff get trained on specific client systems, so after a short ramp-up they work pretty much like an in-house department that just happens to sit offshore.

The setup makes sense for practices that need steady, accurate documentation without the constant hassle of recruiting coders locally. Regular quality checks and compliance reviews are baked into the workflow, and the operation can grow or shrink depending on census swings or new service lines.

Key Highlights:

• Dedicated offshore units focused on one client at a time
• Deep experience with U.S. coding guidelines and major EHR platforms
• Built-in training on client-specific workflows
• Flexible staffing that adjusts to patient volume changes
• Strong emphasis on HIPAA and data security practices

Services:

• Medical coding (ICD-10, CPT, HCPCS)
• Electronic health record management and updates
• Clinical documentation improvement
• Release of information processing
• Claims denial review and appeals support
• Patient record auditing
• Transcription and data migration

Contact Information:

• Website: www.microsourcing.com 
• Phone: +63 2 34371000
• Address: Ground & 10th floor, TwoE-com Center,Mall of Asia Complex, Ocean Drive, Pasay City, Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/microsourcing
• Facebook: www.facebook.com/MicroSourcing
• Instagram: www.instagram.com/microsourcing

3. Concentrix

Concentrix runs large-scale patient support and clinical back-office operations that touch almost every part of the care journey. Agents in Colombia and other sites handle appointment booking, pre-visit questionnaires, post-discharge follow-ups, and even light clinical triage under nurse supervision. A lot of the work happens through omnichannel setups - phone, chat, secure messaging, and patient portals - so patients can reach someone the way they prefer.

On the provider side, the company takes over tasks like prior-authorization chasing, referral coordination, and wellness-program outreach. The whole operation leans heavily on automation and cloud contact-center tech to keep wait times down and data flowing securely between systems.

Key Highlights:

• Large omnichannel contact centers with healthcare focus
• Mix of administrative and light clinical support services
• Heavy use of cloud-based patient engagement tools
• Programs for treatment adherence and prevention outreach
• Content moderation for health-related digital platforms

Services:

• Patient scheduling and reminder calls
• Telehealth coordination and virtual visit support
• Treatment adherence and medication support programs
• Prior authorization and referral management
• Patient experience surveys and loyalty programs
• Secure messaging and portal management
• Prevention and early-diagnosis helplines

Contact Information:

• Website: www.concentrix.com 
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/p/Concentrix-100064784884066
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

4. Connext Global Solutions

Healthcare providers in the U.S. often hand off medical records management and IT support to Connext Global Solutions when administrative tasks start eating into patient care time. The company runs dedicated units in the Philippines that handle everything from daily record-keeping to full-scale IT infrastructure, letting clinics and hospitals cut down on internal staffing headaches. Most of the work focuses on keeping data accurate, accessible, and protected while staying within HIPAA rules.

The setup works well for organizations that see patient volumes go up and down, since the operation can grow or shrink without long hiring cycles. Regular audits and encryption practices are part of the day-to-day routine, and the staff gets ongoing training on U.S. healthcare regulations.

Key Highlights:

• Heavy focus on medical records management and healthcare IT support
• Operations based in the Philippines with nearshore-style alignment to U.S. hours
• Emphasis on HIPAA compliance and data encryption
• Flexible scaling for fluctuating patient loads

Services:

• Medical records management and data entry
• EHR implementation and ongoing support
• Revenue cycle management
• IT infrastructure maintenance
• Cybersecurity monitoring and audits
• Custom healthcare software development

Contact Information:

• Website: connextglobal.com
• Phone: +1 (808) 468-6733
• Email: infosec@connextglobal.com
• Address: Edificio Villorio Building Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Twitter: x.com/connextph
• Instagram: www.instagram.com/connextglobalsolutions_

5. Valenta

Valenta concentrates on taking documentation and billing work off the plates of doctors and practice managers. Medical scribes join patient visits in real time (either virtually or on-site) and handle charting so providers can keep their attention on the person in front of them. On the revenue side, the company processes claims, follows up on denials, and manages the full cycle from patient registration to final payment.

A fair amount of the operation uses robotic process automation to catch coding mistakes and speed up routine steps. Practices that bring Valenta in usually notice fewer billing errors and quicker reimbursements without adding headcount locally.

Key Highlights:

• Real-time medical scribe support
• End-to-end revenue cycle handling
• Use of automation tools in billing workflows
• Virtual medical assistants for scheduling and patient communication

Services:

• Medical scribing (live and asynchronous)
• Medical coding and billing
• Claim denial management
• Provider credentialing and enrollment
• Patient payment collection support
• EHR/EMR data integration

Contact Information:

• Website: valenta.io
• Phone: +57 3017459002
• Email: info@valenta.io
• Address: 377 Valley Road, Clifton, New Jersey 07013
• LinkedIn: www.linkedin.com/company/valenta
• Facebook: www.facebook.com/Valenta.io
• Twitter: x.com/Valenta_io
• Instagram: www.instagram.com/valenta.io

6. SuperStaff

SuperStaff builds outsourced units that deal with the administrative side of modern healthcare delivery, especially where digital tools and patient communication overlap. The company supports telehealth platforms, appointment reminder systems, and general back-office tasks so clinical staff spend less time on screens and phones. A lot of the work revolves around keeping patient records current across electronic systems and making sure virtual care runs smoothly.

The operation leans into the shift toward remote monitoring and wearable data, helping providers fold that information into regular workflows without creating extra busywork.

Key Highlights:

• Strong presence in telehealth and virtual care support
• Handles patient scheduling and follow-up communication
• Works with wearable and remote monitoring data
• Focus on reducing provider burnout through admin relief

Services:

• Telehealth platform support
• Appointment management and reminders
• Electronic health record updates
• Remote patient monitoring coordination
• General administrative back-office for clinics

Contact Information:

• Website: superstaff.com
• Phone: 415-651-7494
• Email: info@superstaff.com
• Address: Colombia Street 7D #43A-40. Offices: 7-11, Medellin
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Twitter: x.com/SuperStaffBPO

7. ADEC Colombia

ADEC Colombia runs its healthcare outsourcing operation out of Barranquilla, using bilingual agents who speak native Spanish and fluent English. The company takes on patient-facing tasks like appointment scheduling, insurance verification, billing inquiries, and post-visit follow-ups. Many U.S. providers use ADEC Colombia as an extension of their front desk and revenue cycle teams, especially when they need coverage that matches U.S. business hours.

Because the location is in the same time zone or only an hour off, communication stays straightforward and turnaround stays quick. The setup also helps with Spanish-speaking patients without forcing practices to keep extra staff on payroll.

Key Highlights:

• Nearshore operation in Barranquilla with easy U.S. time-zone overlap
• Bilingual English-Spanish patient support
• Acts as an extension of clinical and administrative teams
• Handles both voice and back-office processes

Services:

• Patient appointment scheduling and reminders
• Insurance eligibility and benefits verification
• Medical billing and payment posting
• Care coordination and utilization review
• Telemedicine support and remote monitoring services
• General customer service for healthcare providers

Contact Information:

• Website: www.adec-innovations.com
• Email: colombia@adec-innovations.com
• Address: Unit 501-502, Centro Financiero, Cl. 74 #53-23, Nte. Centro Historico, Barranquilla, Atlántico, Colombia 080020
• LinkedIn: www.linkedin.com/company/adecinnovations
• Facebook: www.facebook.com/ADECInnovations
• Twitter: x.com/adecinnovations

8. ContactPoint 360

Healthcare organizations turn to ContactPoint 360 for call center and back-office support that keeps patient interactions running smoothly. The company sets up operations in Bogotá, Colombia, where agents handle everything from scheduling appointments to processing prescriptions. Bilingual staff manage inquiries with a focus on clear communication, often stepping in during peak times to avoid delays in care delivery.

Administrative work like accounts receivable and cash application falls under the routine tasks, helping providers track payments without constant internal oversight. Compliance with HIPAA shapes the daily processes, ensuring patient data stays protected through encrypted systems and access controls.

Key Highlights:

• Operations centered in Bogotá for time-zone alignment with U.S. clients
• Emphasis on patient engagement via call centers
• Back-office handling for financial workflows in healthcare
• Secure data practices aligned with privacy regulations

Services:

• Hospital call center support for scheduling and inquiries
• Patient engagement and prescription processing
• Accounts receivable management
• Cash application and debt recovery
• HIPAA-compliant administrative outsourcing

Contact Information:

• Website: contactpoint360.com
• Email: sales@contactpoint360.com
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/contact-point-360
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360

9. Connect2BPO

Providers in healthcare look to Connect2BPO when administrative loads start piling up, especially around staffing and payroll. Based in Barranquilla, Colombia, the company offers Employer of Record services that let clients hire local talent without navigating full setup requirements. Back-office functions cover data entry and HR tasks, keeping records organized for smoother operations.

The approach fits organizations expanding into new areas, as it handles compliance for international hires through structured payroll and recruitment. Daily work includes coordinating office space and training, which supports ongoing administrative needs without major disruptions.

Key Highlights:

• Location in Barranquilla with focus on Colombian staffing
• Employer of Record for simplified hiring
• Back-office support for data and HR management
• Payroll compliance for cross-border teams

Services:

• Data entry and record organization
• HR administration and recruitment
• Payroll processing
• Employer of Record coordination
• Office rental and staffing solutions

Contact Information:

• Website: connect2bpo.com
• Phone:+573042079575
• Email: info@connect2bpo.com
• Address: Cra 77 #59-35 Office 1403. Barranquilla, Colombia
• LinkedIn: www.linkedin.com/company/connect2bpo
• Facebook: www.facebook.com/C2BPO
• Instagram: www.instagram.com/c2bpo

10. Emapta

Healthcare practices and hospitals regularly bring Emapta into the mix when they need extra hands for back-office work without the hassle of building everything locally. The company pulls together dedicated staff in Colombia who focus on day-to-day tasks like entering patient data, processing claims, or handling appointment calendars. Each person works only for one client, so the setup feels like an in-house extension rather than shared resources.

Billing and transcription jobs make up a big chunk of what gets handled, along with payroll and financial tracking that keeps the money side organized. Clients keep direct oversight of the work while Emapta takes care of recruitment, office space, and compliance basics, which speeds things up when a practice suddenly needs more support.

Key Highlights:

• Dedicated staffing model with no shared agents
• Recruitment and onboarding handled in Colombia
• Focus on administrative and financial healthcare roles
• Direct client control over hired staff

Services:

• Medical billing and claims processing
• Data entry for patient records
• Medical transcription
• Appointment scheduling
• Payroll processing for healthcare staff
• Patient support and follow-up coordination
• Financial analysis and reporting

Contact Information:

• Website: emapta.com
• Phone: +1 888 723 5470
• Email: info@emapta.com

11. Deducto BPO

Clinics and billing companies in the U.S. often hand routine paperwork over to Deducto BPO when the volume of records starts slowing down internal staff. Based in Colombia, the company runs data-entry crews that transfer information from scanned forms, audio notes, or handwritten charts into EHR systems and spreadsheets. Accuracy checks happen as part of the daily flow, with someone always cross-checking entries against the originals before anything gets finalized.

The setup works especially well for revenue-cycle tasks, where clean data directly affects how fast claims get paid. Staff stick to strict privacy rules, especially when handling patient details that fall under HIPAA, and everything stays organized in shared drives or client databases for easy access later.

Key Highlights:

• Heavy emphasis on accurate data transfer and cleanup
• Daily verification loops to catch mistakes early
• Handles both digital and paper-based sources
• Colombian operation with straightforward U.S. time-zone overlap

Services:

• Medical records data entry
• Billing and coding data input
• Data verification and quality checks
• Document scanning and digital filing
• Database maintenance and cleanup
• Basic report compilation from entered data

Contact Information:

• Website: deductobpo.com
• Email: hello@deducto.co
• LinkedIn: www.linkedin.com/company/deducto

12. Outsourced

Healthcare providers looking to spread administrative work across multiple countries often land on Outsourced as the coordinator. In Colombia, the company pulls in bilingual staff who handle patient scheduling, insurance checks, and general medical admin tasks that need both English and Spanish fluency. The operation runs on a dedicated model, so the same people stick with one client long-term and get comfortable with that organization’s specific forms, portals, and little workflow quirks.

Day-to-day work includes entering encounter notes into EMRs, chasing down prior authorizations, and making sure follow-up appointments actually happen. Because everything stays in the same or overlapping time zones, fixes and questions get handled fast, without the usual overnight lag you see with farther-off locations.

Key Highlights:

• Bilingual English-Spanish staff focused on U.S. healthcare processes
• Dedicated staffing model with long-term client assignment
• Strong presence in Colombia alongside other Latin American and Asian sites
• Quick ramp-up on client-specific EMR and billing systems

Services:

• Patient appointment scheduling and reminders
• Insurance eligibility verification
• Medical data entry and EMR updates
• Prior authorization support
• Bilingual customer service for patients
• Claims processing assistance
• General medical administrative tasks

Contact Information:

• Website: outsourced.co
• Phone: +61 2 8103 3124
• Email: contact@outsourced.co
• Address: Street 7D #43A-40. Medellín, Antioquia 050022
• LinkedIn: www.linkedin.com/company/outsourced-quality-assured-services
• Facebook: www.facebook.com/outsourcedcareers

13. SupportSave

SupportSave runs a busy technical support hub in Colombia that also covers healthcare-specific needs. Agents there help patients and staff troubleshoot EHR platforms, telehealth apps, and remote monitoring devices, usually over phone, chat, or secure remote sessions. A fair amount of the workload involves walking someone through a frozen portal or fixing connectivity issues with wearables that feed into chronic-care programs.

The setup works well for companies that already have the clinical side covered but need reliable, bilingual tech help around the clock. Most interactions stay HIPAA-aware, and the nearshore location means escalations to U.S.-based teams happen without huge delays.

Key Highlights:

• Bilingual technical support with healthcare focus in Colombia
• 24/7 coverage using nearshore time-zone advantage
• Experience supporting EHR and telehealth platforms
• Remote desktop and device troubleshooting capabilities

Services:

• EHR and practice management software support
• Telehealth platform troubleshooting
• Remote patient monitoring device assistance
• IT helpdesk for clinical staff
• Network and connectivity issue resolution
• Secure remote desktop support

Contact Information:

• Website: www.supportsave.com 
• Email: sales@supportsave.com
• Address: 3156 Holcomb Bridge, Suite 300, 3rd Floor, Norcross, GA 30071
• LinkedIn: www.linkedin.com/company/support-save
• Facebook: www.facebook.com/SupportSave

14. Ameridial

Ameridial operates a dedicated healthcare contact center in Colombia that handles a lot of patient-facing and back-office work for payers, clinics, and telehealth companies. Staff manage everything from booking appointments and sending reminders to verifying benefits, explaining claims, and helping patients set up virtual visits. Calls and chats come in both English and Spanish, which comes in handy for providers serving diverse populations.

Behind the scenes, the same center takes care of data entry, document processing, and light coding tasks under strict compliance controls. The nearshore location keeps communication tight with U.S. teams, and the operation scales up or down depending on enrollment seasons or program launches.

Key Highlights:

• Bilingual English-Spanish healthcare contact center in Colombia
• Heavy focus on patient engagement and member services
• Supports payers, providers, and telehealth platforms
• Handles both voice and back-office healthcare processes

Services:

• Appointment scheduling and reminders
• Benefits verification and claims inquiries
• Telehealth visit setup and tech support
• Pharmacy refill and prescription assistance
• Chronic care outreach and adherence programs
• Post-discharge follow-up calls
• Medical data entry and document processing

Contact Information:

• Website: www.ameridial.com
• Email: sales@ameridial.com
• Address: 3150 Holcomb Bridge, Suite 300, 3rd Floor, Norcross, GA 30071
• LinkedIn: www.linkedin.com/company/ameridial

Conclusion

Wrapping this up, Colombia has quietly turned into a solid spot for handling health information management work. The time zone lines up almost perfectly with the U.S., people speak great English (and Spanish when you need it), and the whole setup just feels straightforward-no huge cultural gaps or midnight calls to get simple answers. Practices that used to drown in charts, coding headaches, or endless EHR updates now get to hand that stuff off and actually focus on patients again. It’s not fancy, it’s not magic, but it works.

At the end of the day, picking an outsourcing partner here comes down to finding one that fits the way you already run things. Some places are great for heavy data-entry cleanup, others shine at patient calls or billing fixes. Start small if you’re unsure-test a few roles, see how the communication flows, and scale from there. Most folks who give it a real try end up wondering why they waited so long. If your back office feels like it’s eating your lunch, Colombia’s definitely worth a look. You’ll get the work done, keep things compliant, and probably free up more time (and cash) than you expect. Pretty practical fix for a problem a lot of clinics face right now.

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