Health outsourcing in Colombia spans patient communication, medical billing, claims support, and dedicated administrative staffing. Its proximity to North American working hours makes the country useful for clinical organizations that need timely coordination with external teams. Buyers increasingly consider data handling, bilingual coverage, staff continuity, and familiarity with payer or provider workflows alongside basic labor costs.

1. NeoWork

NeoWork builds dedicated outsourcing teams for health administration and patient-facing support, with nearshore staffing that includes Colombian talent. Its selective hiring model accepts 3.2% of applicants, while a reported 91% annualized teammate retention rate points to continuity in ongoing assignments. Healthcare organizations can use the model for scheduling assistance, intake coordination, customer support, and records-related workflows. The emphasis is on employees who work closely with a client's existing team rather than a temporary queue of interchangeable agents.

Key Facts

• Best for: Dedicated healthcare support teams
• Core services: Health outsourcing, patient support, administrative assistance, data operations
• Delivery model: Managed remote teammates with nearshore talent
• Notable strength: 91% annualized teammate retention; 3.2% candidate selectivity

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Concentrix

Concentrix operates in Bogotá and Medellín and has a dedicated healthcare practice spanning member experience and provider operations. Its healthcare support covers patient onboarding and care coordination, while specialized teams also handle medical device questions and contact center workflows. A published health technology project describes a 24/7 support team that reached 95% customer satisfaction and resolved customer requests in under four minutes. Healthcare organizations can draw on its Colombian footprint within a wider international delivery network.

Key Facts

• Best for: Large healthcare contact center and patient support programs
• Core services: Patient assistance, member support, provider operations
• Specialization: Healthcare experience and clinical support services
• Location: Bogotá and Medellín, Colombia

Contact Information

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/Concentrix-153770504699665
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

3. Auxis

Revenue cycle management is a defined outsourcing service at Auxis, including billing support and process improvement for healthcare organizations. The firm operates major Colombian delivery centers in Barranquilla and Bogotá, with an additional Medellín support hub. A published healthcare case study describes outsourcing RCM work for a U.S. provider, giving buyers a relevant project example beyond a general BPO portfolio. Following its 2025 combination with Grant Thornton, Auxis also brings consulting and technology modernization capabilities to its delivery model.

Key Facts

• Best for: Revenue cycle operations and transformation
• Core services: RCM outsourcing, finance operations, process automation
• Location: Barranquilla and Bogotá delivery centers
• Notable strength: Published U.S. healthcare RCM engagement

Contact Information

• Website: www.auxis.com
• Phone: (+57) 601 580 1473
• Address: Bogota, Avenida calle 26 #92-32, Centro Empresarial Connecta 26, Edificio G4-G5, Piso 5, Oficina 503
• LinkedIn: www.linkedin.com/company/auxis
• Facebook: www.facebook.com/AuxisConsulting
• Twitter: x.com/Auxis

4. ADEC Innovations

ADEC Innovations combines global business processing with a dedicated ADEC Healthcare offering that supports revenue cycle and clinical documentation workflows. Its Colombia operation is based in Barranquilla, giving the group a regional delivery presence alongside its international teams. Healthcare work includes patient access support and financial processes that sit around clinical care rather than replace it. Buyers managing a mixture of administrative documents, healthcare records, and service interactions may find this broad operational scope useful.

Key Facts

• Best for: Healthcare administration and RCM support
• Core services: Patient access, clinical documentation, revenue cycle
• Location: Barranquilla, Colombia
• Related healthcare operation: ADEC Healthcare

Contact Information

• Website: www.adec-innovations.com
• Email: colombia@adec-innovations.com
• Address: Unit 501-502, Centro Financiero, Cl. 74 #53-23, Nte. Centro Historico, Barranquilla, Atlántico, Colombia 080020
• LinkedIn: www.linkedin.com/company/adecinnovations
• Facebook: www.facebook.com/ADECInnovations
• Twitter: x.com/adecinnovations

5. Solvo Global

Solvo Global recruits and manages nearshore professionals for U.S. businesses, with Colombia among its principal talent markets. Its healthcare support services cover medical billing and the administrative processes that keep practice operations moving. Instead of assigning a standardized outsourced department, Solvo emphasizes roles recruited to a client's requirements. This makes it a practical option for organizations expanding billing capacity or adding dedicated administrative professionals while retaining oversight of everyday work.

Key Facts

• Best for: Hiring dedicated healthcare administrative staff
• Core services: Medical billing, healthcare support, staffing
• Delivery: Colombia-based nearshore recruitment and operations
• Notable strength: Role-based dedicated team model

Contact Information

• Website: solvoglobal.com
• Phone: +1 (833) 413-1546
• Email: sales@solvoglobal.com
• Address: 1475 S. Price Rd., Chandler, AZ 85286
• LinkedIn: www.linkedin.com/company/solvo-global
• Facebook: www.facebook.com/hiresolvohr
• Twitter: x.com/globalsolvo
• Instagram: www.instagram.com/solvo_global

6. Connext

Connext's offshore staffing model includes healthcare operations, particularly billing and revenue cycle support, and the company operates in Colombia. A documented engagement involved building a multilingual patient scheduling team for a vision clinic holding company. That project illustrates how a dedicated team can manage patient access work tied to a specific provider's processes. Connext also handles the local employment infrastructure, allowing a healthcare business to direct the work without establishing its own Colombian office.

Key Facts

• Best for: Dedicated patient scheduling and RCM teams
• Core services: Healthcare billing, scheduling, administrative staffing
• Delivery: Colombia and other international locations
• Notable project: Multilingual scheduling team for a vision clinic group

Contact Information

• Website: connextglobal.com
• Address: Edificio Villorio, Calle 66 # 11-50, Floor 7, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Twitter: x.com/connextph
• Facebook: www.facebook.com/connextglobalsolutions
• Instagram: www.instagram.com/connextglobalsolutions_

7. SuperStaff

SuperStaff offers healthcare-focused customer experience outsourcing alongside its broader contact center services. In Colombia, the company has a Medellín operation that supports nearshore staffing for North American clients. Healthcare work can extend from patient communications to nonclinical administrative assistance, with dedicated teams built around the client's engagement requirements. The combination of a local delivery site and a specialized healthcare offering makes it relevant to providers seeking a structured service operation rather than only freelance support.

Key Facts

• Best for: Healthcare customer experience support
• Core services: Patient assistance, customer service, back-office work
• Location: Medellín, Colombia
• Delivery model: Nearshore contact center teams

Contact Information

• Website: superstaff.com
• Phone: 415-651-7494
• Email: info@superstaff.com
• Address: Cl. 17 #43 F - 287, El Poblado, Medellín, Antioquia
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Twitter: x.com/SuperStaffBPO

8. Konecta

Konecta combines contact center operations with a sector-specific healthcare offering and a sizable delivery network in Colombia. Its customer experience work connects voice and digital channels, while its health sector practice focuses on interactions involving patients and other healthcare stakeholders. Colombian operations include Bogotá, Medellín, Cali, and other cities, making local scale an important part of its service profile. Healthcare organizations with multilingual customer operations can consider its technology-supported front-office and back-office services.

Key Facts

• Best for: High-volume healthcare customer contact
• Core services: Patient communication, customer experience, process outsourcing
• Location: Bogotá, Medellín and other Colombian cities
• Delivery model: Multisite contact center and digital CX operations

Contact Information

• Website: konecta.com
• Address: Calle 8 B # 65 - 191, Centro Empresarial Puerto Seco, Medellín
• LinkedIn: www.linkedin.com/company/konecta-group

9. Atento

Atento operates a substantial customer experience outsourcing business in Colombia and identifies healthcare among the industries it serves. Its work is oriented around member and patient interactions, including service channels where response quality and accurate information matter. The company has been active in Colombia since 2000 and uses technology-supported customer operations across its broader network. For health insurers and other large healthcare organizations, this structure offers an enterprise-scale alternative to building service teams internally.

Key Facts

• Best for: High-volume healthcare customer experience
• Core services: Customer contact, digital support, CX operations
• Location: Established Colombian operations
• Industry focus: Healthcare and other regulated sectors

Contact Information

• Website: atento.com
• Address: Calle 67 # 12-35, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/atento

10. ContactPoint360

A patient support program for a regional eye-care provider is among ContactPoint360's published healthcare engagements. The case study reports 40% cost savings, 98% attendance stability, and a 33% team expansion within eight weeks, all tied to that particular operation. The company also runs a contact center delivery site in Bogotá. Its blend of nearshore staffing and patient service process management makes it relevant to provider groups that need more consistent appointment and service coverage.

Key Facts

• Best for: Patient contact center operations
• Core services: Patient support, customer experience, staffing
• Location: Bogotá, Colombia
• Published result: 40% savings in a regional healthcare case study

Contact Information

• Website: contactpoint360.com
• Email: sales@contactpoint360.com
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia
• LinkedIn: www.linkedin.com/company/contact-point-360
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360

11. TaskUs

TaskUs combines healthcare customer experience operations with digital support services for payers, providers, and healthcare technology companies. Its healthcare portfolio includes named customer work with Grow Therapy and DoctorLogic, reflecting different kinds of patient access and business support needs. Colombia is an established delivery market for TaskUs, including Medellín. The company is a possible fit where healthcare support must coordinate closely with digital platforms, especially when interactions span multiple service channels.

Key Facts

• Best for: Digital healthcare customer support
• Core services: Patient support, member experience, operational assistance
• Location: Medellín and other Colombian operations
• Healthcare examples: Grow Therapy and DoctorLogic

Contact Information

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUs
• Twitter: x.com/taskus
• Instagram: www.instagram.com/taskus

12. Sutherland

Sutherland operates in Bogotá and Barranquilla and includes healthcare among the sectors supported by its Latin American delivery network. Its wider healthcare business covers payer and provider processes alongside patient and member experience. This combination matters for organizations outsourcing work that involves both customer contact and transactional operations. Sutherland also brings process technology and automation services, which can be useful when a healthcare engagement includes workflow redesign rather than staffing alone.

Key Facts

• Best for: Healthcare operations at enterprise scale
• Core services: Payer support, provider operations, customer experience
• Location: Bogotá and Barranquilla, Colombia
• Capabilities: Business process services and automation

Contact Information

• Website: www.sutherlandglobal.com
• Phone: +57-035-320-8900
• Email: marketing@sutherlandglobal.com
• Address: Cra. 68 #77-22 Nte. Centro Historico, Barranquilla, Atlántico
• LinkedIn: www.linkedin.com/company/sutherland-global-services
• Facebook: www.facebook.com/Sutherland-Global-388462191504598
• Twitter: x.com/SutherlandCorp

13. TTEC

TTEC provides healthcare customer experience outsourcing for health plans and related organizations, with a Colombian delivery footprint that includes Bogotá and Barranquilla. Its healthcare services include member care and benefits-related inquiries, supported by contact center technology and operational analytics. A published healthcare example discusses reducing average handle time by 16% in a specific engagement. That measurable service outcome offers a useful reference for buyers prioritizing member access and efficient call handling.

Key Facts

• Best for: Health-plan member service operations
• Core services: Member care, healthcare contact centers, analytics
• Location: Bogotá and Barranquilla, Colombia
• Published result: 16% reduction in average handle time

Contact Information

• Website: www.ttec.com  
• Phone: +1.800.835.3832
• Address: Ste. 802, 8th Fl., Ecotower Building., Ave. 100 #19a-30, Bogotá, Colombia 
• LinkedIn: www.linkedin.com/company/ttec
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• Instagram: www.instagram.com/tteclife

14. Foundever

Foundever offers healthcare customer experience outsourcing through a global contact center network that includes Colombian locations in Bogotá, Barranquilla, and Cali. Its industry offering supports patient and member communication, while digital tools help manage high-volume customer interactions. The company has a particularly broad delivery operation, making it relevant to healthcare organizations whose service workloads fluctuate across languages or time zones. Buyers should define medical data handling and staffing requirements precisely when structuring a program of this scale.

Key Facts

• Best for: Large multilingual healthcare support programs
• Core services: Patient engagement, member support, CX outsourcing
• Location: Bogotá, Barranquilla and Cali, Colombia
• Delivery model: Global network with Colombian service centers

Contact Information

• Website: foundever.com
• LinkedIn: www.linkedin.com/company/foundever
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• Instagram: www.instagram.com/foundever_life

15. TP

TP, the brand adopted by Teleperformance in 2025, runs a major customer operations network in Colombia and serves healthcare organizations through its wider digital business services portfolio. Its healthcare capabilities include customer contact and related administrative processing, while interpretation services address language access needs. Colombian service teams add nearshore capacity within a broader international footprint. TP suits organizations seeking an established multi-location operator with experience managing complex service volumes and technology-assisted interactions.

Key Facts

• Best for: Large healthcare customer operations
• Core services: Contact centers, business processing, interpretation
• Location: Colombia
• Current brand: TP (formerly Teleperformance)

Contact Information

• Website: www.tp.com
• Address: ⁠⁠Avenida Carrera 43A #16B-50, El Poblado, Colombia
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Twitter: x.com/wearetpgroup
• Facebook: www.facebook.com/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup

Conclusion

Health outsourcing increasingly depends on how well administrative teams connect with clinical and insurance workflows. Patient access staff need accurate scheduling and escalation procedures, while billing and revenue cycle teams need clearly defined controls over records and reimbursement activity. Colombia's nearshore position can support closer daily coordination, but geography alone does not settle questions about service quality or security. Strong operating agreements specify responsibilities, training, access to patient information, and the measures used to judge results. The most durable programs treat outsourced teams as an accountable part of the health operation, with processes that can be reviewed and improved over time.

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