Healthcare BPO helps providers, payers, healthtech companies, and other healthcare organizations move recurring administrative and customer-facing work to specialized external teams. Commonly outsourced functions include patient and member support, revenue cycle management, claims administration, prior authorization, scheduling, data processing, and back-office operations.

In 2026, buyers are also paying closer attention to how providers combine trained people with automation, analytics, security controls, and flexible delivery models. The right operating model depends on the sensitivity of the workflow, the need for US-based coverage, integration with healthcare systems, and the level of domain knowledge required.

1. NeoWork

NeoWork builds dedicated remote teams and managed operations for healthcare organizations that need more capacity across patient support, revenue cycle workflows, documentation, data processing, and back-office administration. Its model can place individual specialists inside an existing client structure or run managed teams with coordination, quality checks, workforce planning, and reporting. That gives providers and health-related businesses a way to expand operational coverage without building every support function internally.

For healthcare work, NeoWork supports patient communication, scheduling, claims-related administration, billing support, intake coordination, and other recurring workflows. The company reports a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate, both relevant where continuity and careful hiring matter. NeoWork is headquartered in Miami, Florida, and can support distributed operating models.

Key Facts

• Best for: Healthcare organizations building dedicated remote operational teams
• Core services: Healthcare BPO, patient support, revenue cycle assistance, healthcare administration, back-office support
• Engagement model: Individual specialists and managed teams
• Location: Miami, Florida, USA
• Notable strength: 91% annualized teammate retention rate and 3.2% candidate selectivity rate

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam
• Facebook: www.facebook.com/neoworkteam

2. A-Listware

A-Listware provides software outsourcing, managed IT, and technical support for healthcare organizations and healthcare product companies. Its healthcare services include custom software development, IT consulting, legacy modernization, cloud migration, data analytics, L1-L3 support, managed infrastructure, cybersecurity, and compliance work. The company also works on EHR integrations, telemedicine products, patient engagement software, and administrative systems.

For healthcare BPO buyers, A-Listware is most relevant where outsourced operations have a substantial technology component. It can supply engineering and support teams for the platforms used by clinical and administrative staff, while also handling application maintenance and infrastructure tasks. A-Listware maintains a US office in North Bergen, New Jersey, giving it a direct US market presence alongside its distributed delivery model.

Key Facts

• Best for: Healthcare organizations outsourcing IT, software, and support operations
• Core services: Healthcare software, IT support, managed IT, cloud, data, cybersecurity
• Specialization: Healthcare IT outsourcing and dedicated technical teams
• Location: North Bergen, New Jersey, USA
• Notable strength: Healthcare software engineering combined with ongoing IT operations

Contact Information

• Website: a-listware.com
• Email: info@a-listware.com
• Phone: +1 (888) 337 93 73
• Address: North Bergen, NJ 07047, USA
• Facebook: www.facebook.com/alistware
• LinkedIn: www.linkedin.com/company/a-listware

3. Carenet Health

Carenet Health concentrates on healthcare engagement and clinical support for health plans, providers, health systems, and healthcare technology companies. Its services span member and patient support, scheduling, care coordination, virtual care programs, health coaching, provider services, claims-related assistance, and back-office processing. The company combines contact center operations with registered nurse services and technology-enabled engagement.

US delivery is a clear part of the operating model. Carenet is headquartered in San Antonio, Texas, with US contact center capacity that includes Texas and Mississippi. This makes it relevant for buyers that want onshore healthcare support alongside broader delivery options. Its mix of patient experience work and clinically informed services is particularly useful when outsourced operations need to connect routine service interactions with care navigation.

Key Facts

• Best for: Payers and providers needing patient, member, and clinical support
• Core services: Patient services, provider services, scheduling, care coordination, claims support
• Specialization: Healthcare engagement and clinical support
• Location: San Antonio, Texas, USA
• Notable strength: Onshore healthcare contact center and clinical delivery capacity

Contact Information

• Website: carenethealthcare.com
• Phone: 800.809.7000
• Address: 11845 Interstate 10 W San Antonio, TX 78230
• LinkedIn: www.linkedin.com/company/carenet-health

4. GeBBS Healthcare Solutions

GeBBS Healthcare Solutions focuses on healthcare revenue cycle management and business process services. Its capabilities cover patient access, eligibility and benefits verification, medical coding and auditing, billing, accounts receivable, denial management, extended business office support, and patient contact functions. The company combines healthcare operations teams with automation and analytics across the revenue cycle.

GeBBS is headquartered in East Haven, Connecticut, while also operating delivery centers outside the United States. That structure supports healthcare organizations that want a US-based partner with access to distributed delivery. The company is most directly aligned with hospitals, physician groups, and other provider organizations looking to outsource revenue cycle work that requires specialized coding, billing, and follow-up processes.

Key Facts

• Best for: Providers outsourcing revenue cycle and patient access workflows
• Core services: Medical coding, billing, patient access, accounts receivable, denial management
• Specialization: Revenue cycle management and healthcare BPO
• Location: East Haven, Connecticut, USA
• Notable strength: End-to-end coverage across provider revenue cycle operations

Contact Information

• Website: gebbs.com
• Email: info@gebbs.com
• Phone: (888) 539-4282
• Address: 100 South Shore Drive, Suite 200 East Haven, CT 06512
• LinkedIn: www.linkedin.com/company/gebbs-healthcare-solutions
• Instagram: www.instagram.com/gebbs_healthcaresolutions
• Facebook: www.facebook.com/gebbshealthcaresolutionsinc
• Twitter: x.com/gebbshealthcare

5. 21Century Tech

21Century Tech is a Miami-based, remote-first software studio that uses senior engineers and AI-assisted development to deliver production software. Its work covers MVPs, full-stack features, legacy refactoring, third-party integrations, testing, documentation, and deployment. The company emphasizes human review and senior engineering ownership rather than fully automated delivery.

For healthcare organizations using BPO partners, 21Century Tech fits the technical side of outsourced operations, especially when business processes depend on custom portals, workflow tools, integrations, or legacy system updates. The studio can support software work that sits beside operational outsourcing, helping teams change the systems their patient support, billing, data, or administrative staff use. Its US base also satisfies buyers seeking a partner with a domestic market presence.

Key Facts

• Best for: Healthcare teams that need software engineering alongside outsourced operations
• Core services: Full-stack development, integrations, legacy refactoring, testing, deployment
• Specialization: AI-assisted software engineering with human review
• Location: Miami, Florida, USA
• Notable strength: Senior-led, remote-first production development

Contact Information

• Website: 21century.tech
• Email: contact@21century.tech

6. Firstsource

Firstsource works with healthcare providers and payers on business process services that include revenue cycle management, patient engagement, and administrative operations. For providers, its revenue cycle capabilities cover patient access, revenue integrity, billing, collections, and revenue recovery. It also supports customer and patient interactions where healthcare organizations need scalable service teams and process technology.

The company has multiple US locations and serves healthcare organizations nationwide, including hospitals and physician practices. Its healthcare practice is a strong fit for buyers that want one outsourcing partner to cover several stages of the revenue cycle rather than separating patient access, billing, and recovery across different vendors. Onshore staffing options also make it relevant when specific workflows need US-based delivery.

Key Facts

• Best for: Hospitals and provider groups seeking broad revenue cycle support
• Core services: Patient access, billing, collections, revenue recovery, patient engagement
• Specialization: Healthcare revenue cycle and business process services
• Location: Multiple US locations, including Bridgewater, New Jersey
• Notable strength: Coverage across the full provider revenue cycle

Contact Information

• Website: www.firstsource.com
• Address: 991 US Highway 22 West - Suite 201 Bridgewater, NJ 08807
• LinkedIn: www.linkedin.com/company/firstsource-solutions-limited
• Instagram: www.instagram.com/firstsourceglobal
• Facebook: www.facebook.com/firstsource
• Twitter: x.com/firstsource

7. Sutherland

Sutherland provides healthcare business process and digital operations services for payers, providers, health technology companies, and related organizations. Its healthcare capabilities include claims administration, member and provider services, enrollment and eligibility, credentialing, revenue cycle management, health information management, medical coding, patient support, and utilization management.

The company combines operational teams with analytics, automation, and platform capabilities, which suits organizations trying to modernize recurring healthcare workflows rather than simply transfer headcount. Sutherland maintains US corporate operations in New York and has broader delivery capacity across its global network. Its range is especially relevant for enterprise healthcare buyers that need both front-office engagement and back-office process support under one operating model.

Key Facts

• Best for: Enterprise payers and providers with multi-process outsourcing needs
• Core services: Claims, credentialing, RCM, coding, patient support, utilization management
• Specialization: Healthcare digital operations and BPO
• Location: US corporate office in Pittsford, New York
• Notable strength: Broad payer and provider process coverage

Contact Information

• Website: www.sutherlandglobal.com
• Phone: +1-585-586-5757
• Email: marketing@sutherlandglobal.com
• Address: 175 Sully's Trail, Suite 301, Pittsford, NY 14534
• LinkedIn: www.linkedin.com/company/sutherland-global
• Facebook: www.facebook.com/SutherlandGlobal
• Twitter: x.com/SutherlandCorp

8. Helpware

Helpware provides dedicated healthcare BPO services for payers, providers, members, and healthtech companies. Its teams handle patient and member support, appointment scheduling, medical billing and coding, claims processing, eligibility verification, prior authorization, medical data entry, records work, and other back-office processes. The company also uses AI-supported workflows while keeping trained people involved in exceptions, quality control, and patient-facing communication.

Helpware has US delivery operations, including offices in Lexington, Kentucky, and Martinsville, Virginia, as part of a wider international network. Its healthcare offering is useful for organizations that want one provider for both customer-facing support and administrative processing. The combination of onshore capacity and distributed delivery gives buyers room to match workflow sensitivity, coverage hours, and cost structure to different parts of the operation.

Key Facts

• Best for: Healthcare organizations combining patient support and back-office outsourcing
• Core services: Patient support, claims, eligibility, prior authorization, billing, data entry
• Specialization: Healthcare BPO and customer experience operations
• Location: US offices in Kentucky and Virginia
• Notable strength: Onshore and global delivery options for healthcare workflows

Contact Information

• Website: helpware.com
• Email: hello@helpware.com
• Phone: +1 (949) 273-2824
• LinkedIn: www.linkedin.com/company/helpware

9. WNS, a Capgemini Company

WNS, now part of Capgemini, delivers healthcare business process services for payers and providers. Its work includes claims and clinical operations, member and provider services, care management, utilization review, revenue cycle management, telehealth support, customer experience, finance and accounting, and business transformation. The healthcare practice combines domain teams with analytics, automation, and workflow redesign.

US healthcare work is well established, including payer engagements and provider-focused revenue cycle services. WNS also maintains a New York presence within its US operations. Since Capgemini completed its acquisition of WNS in October 2025, buyers can consider the healthcare operations capabilities in the context of the larger Capgemini group. The fit is strongest for organizations with complex, high-volume processes that need operational transformation as well as managed delivery.

Key Facts

• Best for: Large payers and providers with high-volume healthcare operations
• Core services: Claims, clinical operations, member services, RCM, telehealth, finance
• Specialization: Healthcare business process services and operational transformation
• Location: US presence including New York
• Notable strength: Healthcare operations combined with Capgemini's broader transformation capabilities

Contact Information

• Website: www.wns.com
• Address: Jay Suites - New York, 515 Madison Avenue, 8th Floor, New York, NY 10022
• LinkedIn: www.linkedin.com/company/wns-global-services
• Instagram: www.instagram.com/wnsvibe
• Facebook: www.facebook.com/wnsglobalservices
• Twitter: x.com/wnsholdings

10. Omega Healthcare

Omega Healthcare provides technology-enabled services for healthcare providers, payers, life sciences companies, and healthtech organizations. Its provider revenue cycle services cover scheduling and registration, eligibility, prior authorization, coding, clinical documentation improvement, claims and billing, accounts receivable, denial management, payment posting, and underpayment work.

The company is headquartered in Boca Raton, Florida, and combines US leadership with large delivery operations in other markets. Its service range makes it a practical option for organizations that want specialized healthcare outsourcing rather than a general-purpose contact center. Beyond traditional RCM, Omega also supports payer operations, care coordination, health data work, and related administrative processes, giving larger healthcare organizations room to consolidate several operational functions with one provider.

Key Facts

• Best for: Providers and payers outsourcing revenue cycle and administrative workflows
• Core services: RCM, coding, billing, prior authorization, denials, payer operations
• Specialization: Technology-enabled healthcare operations
• Location: Boca Raton, Florida, USA
• Notable strength: Deep provider revenue cycle coverage

Contact Information

• Website: www.omegahms.com
• LinkedIn: www.linkedin.com/company/omega-healthcare-management-services
• Twitter: x.com/Omega_HMS

11. Cognizant

Cognizant combines healthcare technology with business process services for payers, providers, and other healthcare organizations. Its TriZetto healthcare operations offerings cover core transaction processing, enrollment and reconciliation, billing, claims and provider administration, member and provider call centers, appeals and grievances, analytics, reporting, and provider lifecycle administration. It also supports process modernization through software, automation, and cloud services.

The company has extensive US operations and a long-standing healthcare practice, which makes it relevant for large payers looking for tightly integrated technology and managed processes. Its business process-as-a-service model can combine software platforms with operational delivery rather than treating BPO and core administration technology as separate projects. This is especially useful for complex health plan environments with high transaction volumes and regulatory requirements.

Key Facts

• Best for: Health plans seeking integrated technology and business process services
• Core services: Claims, enrollment, billing, call center, appeals, provider administration
• Specialization: Healthcare BPaaS and payer operations
• Location: US headquarters in New Jersey with multiple US locations
• Notable strength: TriZetto platforms integrated with managed healthcare operations

Contact Information

• Website: www.cognizant.com
• Email: inquiry@cognizant.com
• Phone: (908) 809-7000
• Address: Office 200 Somerset Corporate Blvd Suite 8001 Bridgewater (New York metro) 08807 NJ
• LinkedIn: www.linkedin.com/company/cognizant
• Instagram: www.instagram.com/cognizant
• Facebook: www.facebook.com/Cognizant
• Twitter: x.com/cognizant

12. TaskUs

TaskUs runs healthcare customer experience and operational support for patients, members, providers, and payers. Its healthcare services include care navigation, enrollment and eligibility support, provider identification, prescription-related inquiries, billing, prior authorization, insurance verification, claims support, data entry, records management, provider credentialing, care management, utilization management, and benefits administration.

The company uses dedicated teams and AI-enabled tools to manage high-volume interactions and back-office workflows. TaskUs has US operations, including a presence in Texas, alongside a broad global delivery network. It is well suited to digital health, telehealth, payer, and healthcare platform businesses that place heavy emphasis on member or patient experience while also needing administrative work handled behind the scenes.

Key Facts

• Best for: Digital health and payer organizations with CX-heavy outsourcing needs
• Core services: Patient support, prior authorization, claims, data entry, credentialing
• Specialization: Healthcare customer experience and back-office operations
• Location: United States operations including Texas
• Notable strength: Patient and member experience combined with provider and payer support

Contact Information

• Website: www.taskus.com
• Phone: (888) 400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Instagram: www.instagram.com/taskusph
• Facebook: www.facebook.com/TaskUs
• Twitter: x.com/taskus

13. Genpact

Genpact supports healthcare companies with managed operations, analytics, automation, and process transformation. Its healthcare work spans revenue cycle management, customer care, claims and payer processes, finance and accounting, data operations, supply chain functions, and other back-office activities. The company focuses on integrating data and process automation so healthcare teams can reduce manual work and redirect internal attention toward patient and member priorities.

Genpact is headquartered in New York and operates at enterprise scale across global delivery locations. The company is a strong match for large healthcare organizations that want BPO tied to broader data, AI, and transformation programs. Rather than treating outsourced processing as a standalone staffing exercise, its model is oriented toward redesigning workflows and applying technology across the operating environment.

Key Facts

• Best for: Enterprise healthcare organizations combining BPO with transformation
• Core services: RCM, customer care, claims, finance, analytics, back-office operations
• Specialization: Data-led healthcare operations and process transformation
• Location: New York, New York, USA
• Notable strength: Integration of managed operations with analytics and automation

Contact Information

• Website: www.genpact.com
• Email: DPO.Genpact@Genpact.com
• Phone: +1 (212) 896-6600
• Address: 521 5th Ave 14th Floor New York, NY 10175
• LinkedIn: www.linkedin.com/company/genpact
• Instagram: www.instagram.com/genpact_global
• Facebook: www.facebook.com/ProudToBeGenpact
• Twitter: x.com/genpact

14. TP

TP, formerly Teleperformance, provides healthcare business services across patient, member, and provider support. Its healthcare capabilities include benefit and payment inquiries, prior authorization support, enrollment and billing, revenue cycle management, back-office processing, collections, interpretation, clinical support, and annual enrollment operations. The company delivers these services across voice, chat, email, and other channels.

TP operates in the United States and supports healthcare organizations at significant scale through a global network. Its current healthcare practice combines human service teams with analytics, automation, and AI-enabled workflows. The company is most relevant to large health plans, providers, medical device companies, and other enterprises that need multi-channel support across several healthcare functions rather than a narrow single-process vendor.

Key Facts

• Best for: Large healthcare organizations needing multi-channel, multi-process support
• Core services: Patient and member support, RCM, prior authorization, back office, collections
• Specialization: Enterprise healthcare customer experience and business services
• Location: US operations with global delivery coverage
• Notable strength: Broad front-office and back-office healthcare service range

Contact Information

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/wearetpgroup
• Instagram: www.instagram.com/wearetpgroup
• Facebook: www.facebook.com/wearetpgroup
• Twitter: x.com/wearetpgroup

15. Concentrix

Concentrix provides healthcare customer experience and operational services for payers and other healthcare organizations. Its healthcare payer work covers member engagement, benefits and claims support, care management, digital experience, and Medicare-related operations. The company also applies contact center technology, automation, analytics, and workflow redesign to improve how service teams handle member and provider interactions.

Concentrix has a substantial US footprint with delivery locations across multiple states, while also operating a global service network. It fits healthcare organizations that want to combine managed customer operations with technology modernization, especially where contact center, digital self-service, and process efficiency are connected. The scale of its network also gives enterprise buyers flexibility when they need coverage across channels, regions, or large member populations.

Key Facts

• Best for: Healthcare payers modernizing member and customer operations
• Core services: Member engagement, claims support, care management, digital CX, contact center
• Specialization: Healthcare payer customer experience and operations
• Location: Multiple delivery locations across the USA
• Notable strength: Managed CX combined with automation and digital transformation

Contact Information

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix
• Facebook: www.facebook.com/people/Concentrix/100064784884066
• Twitter: x.com/concentrix

‍

Conclusion

Healthcare BPO is moving beyond simple labor substitution toward operating models that combine domain specialists, automation, analytics, and tighter integration with clinical and administrative systems. For US healthcare organizations, service scope matters as much as delivery location: patient-facing work, revenue cycle processes, payer operations, and technology support can require very different staffing and governance models. Security, workflow accountability, continuity, and the ability to work inside existing systems should be evaluated before cost alone. Buyers also need to decide which functions require domestic delivery and which can use a blended or global model. Strong providers make those boundaries clear and build measurable operating controls around the work they take on.

‍