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Healthcare BPO outsourcing in Colombia has become a practical solution for healthcare organizations that need to improve operational efficiency, manage administrative workloads, and maintain consistent patient engagement. By outsourcing non-clinical functions such as medical billing, claims processing, prior authorization, eligibility checks, appointment scheduling, and contact center support, providers can streamline workflows while focusing internal teams on clinical care and strategic priorities.

Colombia has emerged as a strong nearshore hub due to its bilingual workforce, cultural compatibility with U.S. healthcare environments, and convenient time zone alignment that supports real-time collaboration. Local BPO teams are trained to work with electronic health records, payer policies, and revenue cycle frameworks, enabling support across both front-office and back-office processes. This includes patient communication, documentation, insurance coordination, financial follow-up, and data handling.

Compliance and data security are core components of the healthcare outsourcing sector in Colombia. Many service providers follow HIPAA-aware practices, standardized operating procedures, and structured quality assurance programs to ensure accuracy and privacy in every interaction. As healthcare organizations look for scalable and cost-efficient support structures, Colombia continues to gain recognition as a reliable destination for healthcare BPO operations.

1. NeoWork

At NeoWork, we provide healthcare BPO outsourcing services to help healthcare providers, clinics, and healthtech organizations streamline non-clinical operations. Our bilingual teams in Colombia integrate directly into existing workflows to manage patient-facing and administrative tasks, including intake, appointment scheduling, insurance verification, documentation, follow-ups, and medical customer support. By aligning with each organization’s systems and process standards, we support smoother coordination, reduce administrative burden, and help maintain continuity across the patient journey.

We emphasize talent quality, training, and long-term retention to ensure stable and accurate service delivery. Our selection process accepts only a small percentage of applicants, enabling us to build teams skilled in communication, empathy, and data handling. In addition to dedicated support roles, we offer fully managed team models that include QA oversight, reporting, and workflow optimization. This structure allows clinical teams to remain focused on care delivery while we handle the operational and communication components of patient support.

Key Highlights:

• Healthcare BPO outsourcing delivered from Colombia
• Dedicated bilingual support staff integrated into provider workflows
• Selective recruitment and structured training for role readiness
• Scalable teams that adapt to volume changes and coverage needs
• Support for EHR/EMR workflows and patient communication systems

Services:

• Patient intake and registration support
• Appointment scheduling and care coordination
• Insurance and eligibility verification
• Follow-ups, reminders, and patient communication
• Medical customer service and helpdesk support
• QA oversight and workflow performance reporting
• Fully managed non-clinical support teams

Contact Information:

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. ADEC Colombia

ADEC Colombia provides nearshore BPO and call center delivery from Barranquilla with a focus on healthcare workflows. Operations cover bilingual patient communication, routine administrative processes, and revenue cycle support. The setup is positioned to plug into existing provider workflows, aiming to reduce manual load on clinical and front office teams while keeping interactions human-centered.

Healthcare work spans appointment coordination, benefits verification, and post-care follow up, alongside back office and billing support. Service lines also include ancillary support such as telemedicine assistance and remote monitoring tasks. Outside of healthcare, the organization supports multiple industries with customer experience programs and secure back office functions.

Key Highlights:

• Nearshore bilingual support in Spanish and English
• Patient engagement across the full interaction cycle
• Healthcare-trained personnel for frontline and back office tasks
• Emphasis on reducing administrative burden for providers
• Delivery from Barranquilla with alignment to U.S. operations
• CX programs for healthcare and non-healthcare clients

Services:

• Patient scheduling, reminders, and follow ups
• Benefits and eligibility verification
• Care coordination and utilization review support
• Medical billing and revenue cycle tasks
• Telemedicine and remote monitoring assistance
• Multichannel customer service and CX programs
• Back office processing for healthcare and other industries

Contact Information:

• Website: www.adec-innovations.com
• LinkedIn: www.linkedin.com/company/adecinnovations
• Address: Unit 501-502, Centro Financiero, Cl. 74 #53-23, Nte. Centro Historico,  Barranquilla, Atlántico, Colombia 080020
• Facebook: www.facebook.com/ADECInnovations
• Twitter: x.com/adecinnovations
• Email: colombia@adec-innovations.com

3. Fusion CX Colombia

Fusion CX operates customer experience programs in Colombia with multilingual, omnichannel delivery that includes healthcare accounts. The model combines voice and digital channels, quality oversight, and security controls aligned to regulated environments. Teams provide round-the-clock coverage for inquiries, issue resolution, and appointment workflows.

Capabilities extend to inbound and outbound engagement, non-voice support, and specialized functions like tech support and appointment management. The operation emphasizes secure handling of interactions, process consistency, and multilingual reach, supporting healthcare alongside finance, telecom, and other sectors.

Key Highlights:

• Multilingual operations with voice and non-voice coverage
• Omnichannel support across phone, email, chat, and social
• Quality assurance program for coaching and monitoring
• Appointment scheduling and management capability
• Delivery designed for regulated and data-sensitive use cases
• Healthcare, finance, and telecom experience

Services:

• Inbound and outbound patient and member support
• Email, chat, and social care operations
• Appointment scheduling, reminders, and rescheduling
• Issue resolution and general customer service
• Technical support across multiple channels
• Quality assurance and continuous training
• Digital solutions to automate support workflows

Contact Information:

• Website: www.fusioncx.com
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia
• Phone Number: +919073900798
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• Instagram: www.instagram.com/fusioncxofficial
• Email: contact@fusioncx.com

4. Connext Colombia

Connext builds cross-functional offshore teams and includes healthcare support among core practice areas. The model centers on custom recruiting, secure facilities, and co-managed operations that integrate with client processes. Healthcare assistance can include revenue cycle activities and patient scheduling supported by trained staff.

Beyond healthcare, the company assembles teams for customer service, back office, finance, IT, and marketing. The approach is designed to scale from small pods to larger units, with hiring and operational management handled as a service and delivery available from multiple locations, including Colombia.

Key Highlights:

• Team-building approach tailored to client roles and workflows
• Healthcare support alongside customer service and back office
• Hiring, onboarding, and co-management handled as a service
• Secure facilities and standardized processes
• Presence in Colombia as part of a multi-country footprint
• Ability to start small and scale as needed

Services:

• Healthcare support for revenue cycle and patient scheduling
• Customer service teams for multichannel interaction
• Back office processing and administrative support
• Custom recruiting and rapid candidate shortlists
• Employer of record and contractor transition support
• Co-management, IT equipment, and compliance enablement
• Finance, IT help desk, development, and marketing roles

Contact and Social Media Information:

• Website: connextglobal.com
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Address: Edificio Villorio Building Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211
• Instagram: www.instagram.com/connextglobalsolutions_
• Twitter/X: x.com/connextph

5. ContactPoint 360 

ContactPoint 360 runs Colombia-based CX operations with bilingual and multilingual teams that handle customer interactions across voice and digital channels. Delivery covers day-to-day inquiries, issue resolution, and end-to-end engagement tasks that often sit around scheduling, reminders, and follow ups. Security and compliance controls are embedded in operations, with structured quality assurance and coaching to keep service consistent.

The Colombian sites support omnichannel coverage and can add overflow or steady-state capacity without disrupting core workflows. Teams are trained to work in Spanish, English, and other languages, apply standard operating procedures, and use internal tools for routing and monitoring. The setup fits customer service programs as well as support functions that sit next to healthcare administration.

Key Highlights:

• Nearshore CX teams located in Colombia
• Bilingual and multilingual coverage across channels
• Omnichannel operations for voice and non-voice support
• Built-in quality assurance and compliance routines
• Appointment handling and general customer care
• Ability to extend or complement in-house teams

Services:

• Voice, chat, email, and social support
• Appointment scheduling and reminders
• Inbound and outbound engagement
• Technical support for end users
• Back office and helpdesk processing
• Multilingual customer communication

Contact Information:

• Website: contactpoint360.com
• E-mail: contact@contactpoint360.com
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: Porto 100 Building Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia

6. Connect2BPO

Connect2BPO is a Barranquilla-based outsourcing provider with teams for customer service, sales support, and back office tasks. The model centers on building practical, role-based teams and supplying the tools and workspace needed to keep operations steady. Talent is sourced and trained locally, with processes set up to plug into client workflows.

Service lines include lead generation, recruitment process outsourcing, payroll outsourcing, and employer of record. The organization can assemble specialized units for front office and administrative work, and offers workspace rental for hybrid or dedicated team setups. The approach is geared to efficiency and quick handover rather than heavy layers of management.

Key Highlights:

• Barranquilla delivery with locally hired teams
• Role-based staffing for front office and back office
• Options for specialized units and dedicated spaces
• Recruiting and HR support through RPO and EOR
• Flexible setup for sales, service, and admin tasks

Services:

• Customer service and account support
• Lead generation and outbound campaigns
• Recruitment process outsourcing
• Payroll outsourcing and admin processing
• Employer of record and team enablement
• Workspace rental for dedicated teams

Contact Information:

• Website: connect2bpo.com
• LinkedIn: www.linkedin.com/company/connect2bpo
• Address: Calle 77 #59-35 Office 1403. Barranquilla, Colombia            
• Phone Number: +57 304 2079575 
• Facebook: www.facebook.com/C2BPO
• Instagram: www.instagram.com/c2bpo
• Email: info@connect2bpo.com

7. Citadel BPO Solutions

Citadel BPO Solutions operates a multi-site network that includes offices in Barranquilla. Programs focus on customer care, billing support, collections, and outbound services, with added functions for scheduling, surveys, and data entry. The structure is designed to act as an external extension of internal teams while keeping attention on compliance and quality checks.

Teams handle day-to-day customer communication and back office workloads that benefit from consistent process control. For organizations that rely on appointment-driven operations or revenue cycle tasks, the offering covers scheduling, reminders, and collections work alongside general support. The footprint spans onshore, nearshore, and offshore options to match capacity and coverage needs.

Key Highlights:

• Presence in Barranquilla with nearshore coverage
• Customer care, billing, and collections capability
• Appointment setting and outbound engagement
• Quality assurance and compliance oversight
• Mix of onshore, nearshore, and offshore delivery

Services:

• Customer care and relationship management
• Billing support, collections, and debt recovery
• Outbound outreach and lead generation
• Logistics and scheduling with appointment setting
• Data entry, surveys, and market research
• Quality assurance and compliance monitoring

Contact Information:

• Website: citadelbpo.com
• Address: 3900 31st St. N. St. Petersburg, FL 33714 
• LinkedIn: www.linkedin.com/company/citadel-bpo-solutions
• Phone Number: (386)293-1402
• Email: bizdev@citadelbposolutions.com

8. Solsync

Solsync provides staffing and outsourcing services focused on building customized teams for healthcare, technology, insurance, and logistics organizations. The company handles the full hiring cycle, from identifying and evaluating candidates to training and supervising remote staff. Each engagement starts with a detailed review of client needs to match the right personnel with specific operational goals.

The approach emphasizes simplicity and integration. By managing recruitment, onboarding, and team oversight, Solsync allows companies to scale quickly without the administrative workload that comes with in-house hiring. Core functions include client support, billing, collections, and data entry, with the flexibility to expand into roles such as virtual assistants or remote recruiters.

Key Highlights:

• End-to-end recruitment, hiring, and training management
• Bilingual professionals across multiple business functions
• Focused experience in healthcare, technology, insurance, and logistics
• Structured onboarding and supervision for remote teams
• Streamlined process for matching candidates to operational needs
• Local presence in Colombia with global delivery capability

Services:

• Accounting and collections support
• Customer and patient service representatives
• Data entry and administrative assistance
• Invoicing and billing management
• Virtual assistant staffing
• Remote recruiting and HR support

Contact Information:

• Website: solsync.co
• LinkedIn: www.linkedin.com/company/solsyncco
• Address: Cra. 51 #49-31, Villa Paula, Itagüi
• Phone Number: +57 300 6199936
• Instagram: www.instagram.com/solsync.co
• Email: info@solsync.co

9. Teleperformance Colombia

Teleperformance Colombia operates as part of a global digital services group providing customer experience management, analytics, cybersecurity, and back-office operations for multiple industries, including healthcare. The organization blends high-technology tools with human interaction to deliver scalable CX and process outsourcing programs. Operations are distributed across major Colombian cities such as Bogotá, Medellín, and Barranquilla, where onsite and remote teams support clients worldwide.

The company focuses on digital transformation through analytics, cloud solutions, and process excellence grounded in Lean Six Sigma methods. Security, privacy, and ethical standards are central to its model, alongside initiatives around diversity, sustainability, and employee well-being. In healthcare, operations typically support patient communication, claims, and administrative workflows, with teams trained to balance accuracy, empathy, and compliance.

Key Highlights:

• Nationwide presence across Bogotá, Medellín, and Barranquilla
• Global CX and digital transformation delivery from Colombia
• Lean Six Sigma process discipline integrated into operations
• Focus on analytics, cybersecurity, and behavioral insights
• Certified sustainability and workplace recognition (Great Place to Work® and ICONTEC)
• Structured programs around diversity, inclusion, and responsible growth

Services:

• Healthcare support including patient communication and administrative processes
• Digital CX and omnichannel engagement
• Back-office processing and data management
• Analytics and predictive modeling for customer behavior
• Cybersecurity and data protection solutions
• Interpretation and translation for multilingual environments
• Remote and hybrid workforce solutions through Cloud Campus

Contact Information:

• Website: www.tp.com
• LinkedIn: www.linkedin.com/company/teleperformance
• Facebook: www.facebook.com/teleperformancebrasil
• Twitter: x.com/Teleperformance
• Instagram: www.instagram.com/teleperformance_group

10. SuperStaff Colombia

SuperStaff operates nearshore and offshore outsourcing centers, including a delivery hub in Medellín, Colombia. The company combines multilingual support teams and flexible engagement models to serve clients in healthcare, logistics, e-commerce, and professional services. Colombian operations support patient coordination, insurance claims, customer care, and back-office processes aligned with HIPAA compliance and data security standards.

The Colombia center is part of a global network spanning the Philippines and the United States, designed to deliver 24/7 coverage and culturally adaptable service. Each program follows a structured process—from talent selection and onboarding to ongoing performance monitoring—to ensure reliability and scalability. The approach balances local expertise with international quality standards, creating consistent client experiences across all service lines.

Key Highlights:

• BPO and CX delivery hub based in Medellín, Colombia
• Nearshore support for healthcare, logistics, and e-commerce industries
• Integration with U.S. operations for real-time collaboration
• Multilingual teams for customer-facing and back-office roles
• Structured process for hiring, onboarding, and continuous improvement
• Emphasis on compliance, data protection, and service quality

Services:

• Patient care coordination and healthcare administrative support
• Medical billing and insurance claims processing
• Multilingual customer service and live chat support
• Back-office and data entry assistance
• Recruitment process outsourcing and staffing support
• E-commerce, logistics, and dispatch services

Contact Information:

• Website: www.superstaff.com
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: Colombia Street 7D #43A-40. Offices: 7-11, Medellin
• Phone Number: 415-651-7494
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Email: info@superstaff.com

Conclusion

Healthcare BPO outsourcing in Colombia continues to grow as healthcare organizations look for scalable ways to support administrative efficiency, patient communication, and revenue cycle workflows. The country’s nearshore location, bilingual talent pool, and strong alignment with U.S. healthcare standards make it well-suited for non-clinical operational support, including appointment coordination, insurance verification, medical billing, claims processing, and multichannel patient engagement.

Colombian BPO teams are increasingly trained in healthcare-specific procedures, compliant data handling, and technology platforms used across clinical and administrative environments. This combination of workforce readiness, process discipline, and real-time collaboration capacity allows providers to reduce internal workload while maintaining communication continuity and service quality.

As demand for cost-effective and patient-centered support models continues to rise, Colombia remains a strategic nearshore destination for healthcare organizations seeking flexible, reliable, and compliant outsourcing solutions across the care and revenue cycle.