Running a healthcare organization in 2025 means constant pressure: overflowing patient inquiries, complex billing cycles, and ever-tightening regulatory demands. The Philippines has emerged as the ultimate outsourcing powerhouse, delivering highly skilled, English-proficient teams at a fraction of onshore rates-without compromising accuracy or compliance.

These elite BPO companies handle the full spectrum of healthcare back-office needs, from revenue cycle management and telehealth support to claims processing and HIPAA-compliant data entry. This lets your core team prioritize clinical excellence and business growth. Below, we spotlight why Philippine healthcare BPO is dominating in 2025 and how partnering with these providers can transform your operations seamlessly.

1. NeoWork

We base operations in Miami but provide services through staff in the Philippines, handling healthcare tasks like customer support and credentialing to let medical groups focus on strategy. Recruitment, benefits, and training fall to us, while clients manage the day-to-day for positions such as virtual assistants in patient handling. Keeping each worker on one account avoids mix-ups, which matters a lot in healthcare where verification errors can cause real problems. Site visits, including those karaoke sessions clients mention, bring a relaxed vibe to the collaboration that smooths out offshore concerns.

Larger healthcare needs come with managed units where supervisors run things on their own, covering all hours without sharing staff across clients. Invoices arrive monthly with no surprises, and setups launch in three weeks via focused hiring and preparation. This works for healthcare among other areas, where holding onto staff reduces the typical turnover that disrupts delicate patient processes. Our hallmarks include a consistent 91% annual retention for workers and 3.2% candidate selectivity rate.

Key Highlights:

• Miami headquarters with Philippine services
• Nonstop operations every day
• Three-week launch from hire to start
• Built-in leads for larger units

Services:

• Patient query management
• Credential checks and follow-ups
• Virtual help for daily tasks
• Data handling for records

Contact Information:

• Website: www.neowork.com
• Email: hello@neowork.co
• Address: United States at 1065 SW 8th St, 1378, Miami, FL 33130
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Select VoiceCom

Operations at this BPO firm center on call center and support functions from facilities in Cebu City, where staff handle inbound and outbound interactions for healthcare providers. College-educated agents, who have cleared language proficiency tests, manage patient inquiries, claims processing, and administrative duties, all while adhering to standards like HIPAA. Managers, often promoted internally after years in the industry, oversee daily workflows, ensuring smooth handling of tasks that free up client resources for direct patient care. Expansion efforts, such as the recent Davao hub, aim to tap local talent pools, including nurses, to bolster healthcare-specific roles amid growing demand.

The setup emphasizes compliance and flexibility, with back-office elements like data entry supporting front-line services. Executives with extensive backgrounds in sales, IT, and operations guide strategy, focusing on sectors beyond healthcare, though medical support remains a key pillar. Investments in training and incentives help maintain staff retention, creating a stable environment for consistent service delivery. Clients from various regions report smoother operations after shifting routine tasks offshore, highlighting the practical edge in cost and efficiency.

Key Highlights:

• Agents pass Berlitz language exams for clear communication
• Internal promotions build experienced management layers
• Facilities equipped with VOIP and enterprise IT systems
• Operations span healthcare alongside finance and e-commerce

Services:

• Patient support via inbound calls and troubleshooting
• Claims processing and forms management
• Outbound follow-ups for appointments and verifications
• Data entry for medical records and billing

Contact Information:

• Website: selectvoicecom.com
• Phone: 855-777-0778
• Email: info@selectvoicecom.com
• Address: 7th and 10th Floor, i1 Building Jose Maria del Mar Avenue St., Cebu IT Park, Cebu City, Philippines 6000
• LinkedIn: www.linkedin.com/company/select-voicecom
• Facebook: www.facebook.com/selectvoicecomph
• Instagram: www.instagram.com/selectvoicecomph

3. Archipelago BPO

This outsourcing provider connects UK-based firms with Philippine staff for integrated support, particularly in healthcare admin where tasks like billing and scheduling demand precision. The process starts with assessing client needs, then matching vetted professionals who blend into workflows, handling everything from patient data to 24/7 inquiries. Drawing from Filipino values of community and connection, the approach fosters long-term partnerships that extend beyond transactions, with a portion of efforts directed toward local education initiatives. Healthcare teams adapt to unique challenges, such as revenue cycle management, allowing providers to prioritize clinical work.

Ongoing monitoring and adjustments keep operations aligned as businesses evolve, with secure centers and high-speed connections ensuring reliability. The model suits organizations wary of full-scale shifts, offering scalable teams that reduce overhead without losing quality. Feedback from partners notes quicker service times and cultural fit, underscoring how offshore integration can feel like an in-house boost. Beyond healthcare, similar setups serve insurance and tech, but the emphasis on patient-facing efficiency stands out in medical contexts.

Key Highlights:

• Step-by-step integration from assessment to scaling
• Secure facilities with redundant internet
• Ties to community principles like Bayanihan
• Covers healthcare with insurance and hospitality sectors

Services:

• Medical billing and claims handling
• Appointment scheduling and patient reminders
• 24/7 support across voice and chat channels
• Administrative data management for records

Contact Information:

• Website: archipelagobpo.com
• Phone: +44 113 868 3069​
• Email: contact@archipelagobpo.com
• Address: Ayala Triangle Gardens Tower 2, Paseo De Roxas, Makati, Philippines, 1209
• LinkedIn: www.linkedin.com/company/archipelago-bpo
• Facebook: www.facebook.com/people/Archipelago-BPO/61566595081038
• Instagram: www.instagram.com/archipelagobpo

4. KDCI

Staffing at this firm pulls from the Philippines' talent base to build dedicated teams for healthcare processes, from billing to IT support, helping organizations trim repetitive work. Founded by executives with deep industry roots, the focus lies on vetting for skill and culture match, so offshore roles mesh with client setups-think AI-assisted chat for patient queries or analytics for insights. Compliance drives every step, with services tailored to handle sensitive data under regulations, easing the load on in-house staff. The Ortigas location serves as a hub, supporting global clients in scaling without fixed overhead spikes.

Automation tools like chatbots and data processors add layers to traditional support, speeding responses while keeping human oversight for complex cases. Versatility shines in blending creative and back-office elements, such as content for health campaigns alongside record entry. Partners appreciate the adaptability, noting how it frees time for innovation amid rising demands. While healthcare anchors much of the work, extensions into e-commerce and finance show broad applicability.

Key Highlights:

• Vetting prioritizes skill alignment and cultural fit
• AI integration for chat and analytics tasks
• Compliance focus in data and patient handling
• Teams adaptable across healthcare and retail

Services:

• Electronic health record management
• Medical billing and revenue cycle support
• Patient engagement via AI-backed channels
• IT solutions for workflow and data processing

Contact Information:

• Website: www.kdci.co
• Phone: +63 917 527 4488
• Email: info@kdci.co
• Address: 3008 One Corporate Centre, Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/key-discovery-consulting-inc
• Facebook: www.facebook.com/kdci.official.page
• Instagram: www.instagram.com/kdci_outsourcing

5. ContactPoint 360

Workers here manage customer interactions for healthcare clients from sites in the Philippines, blending AI tools with agent handling for queries on medical plans or appointments. Locations in Cebu support multilingual needs, pulling in staff for round-the-clock coverage that fits global schedules. The approach mixes tech like chatbots for quick responses with human oversight for trickier issues, aiming to cut wait times in patient support lines. It's interesting how AI steps in for routine stuff, freeing up people for the nuanced bits that tech can't quite nail yet.

The firm runs centers equipped for data-heavy tasks, like analyzing call patterns to spot trends in healthcare inquiries. Executives oversee a mix of inbound and outbound work, from follow-ups on prescriptions to billing clarifications, all while keeping an eye on satisfaction metrics. One observation is that blending AI with local talent seems to help with scalability, especially when demand spikes during health seasons. Beyond that, the setup includes training modules that adapt to specific client protocols in medical fields.

Key Highlights:

• AI tools assist in agent training and query handling
• Centers in Philippines support healthcare sectors
• Multilingual capabilities for patient interactions
• Focus on reducing handle times in support

Services:

• Patient support via voice and chat
• Technical help for medical software issues
• Back-office processing for health records
• Analytics for healthcare call trends

Contact Information:

• Website: contactpoint360.com
• Email: sales@contactpoint360.com
• Address: 11th floor Skyrise 4B, Cebu IT Park, Apas, Cebu City, 6000 Cebu, Philippines
• LinkedIn: www.linkedin.com/company/contact-point-360
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360

6. Outsource Philippines

Personnel at this provider set up offshore support for healthcare from Philippine bases, covering admin like record entry and patient scheduling. The operation, tied to FilWeb Asia, handles tasks that align with client workflows, using tools such as Salesforce for tracking interactions. Staff undergo vetting for skills in English and sector knowledge, making sure they fit into medical ops without much hassle. It's worth noting how the focus on clear processes helps avoid mix-ups in sensitive areas like data handling.

The firm structures projects with steps from assessment to rollout, incorporating software for efficiency in healthcare back-office work. Leaders emphasize documented steps and regular checks to maintain steady output, which suits ongoing needs in medical billing or support. A casual thought: this methodical way probably eases the handoff for companies dipping toes into outsourcing. Services extend to IT for health tech maintenance, rounding out options for varied client setups.

Key Highlights:

• Structured process from assessment to execution
• Use of tools like HubSpot for healthcare tasks
• Emphasis on accountability in operations
• Ties to FilWeb Asia for broader support

Services:

• Patient inquiry handling and scheduling
• Medical billing and admin support
• IT maintenance for health systems
• Data entry for records and compliance

Contact Information:

• Website: outsource-philippines.com
• Phone: +632-8868-0096
• Address: FilWeb Asia Bldg., Maharlika Drive, USPS, San Pedro City, Laguna 4023, Philippines
• LinkedIn: www.linkedin.com/company/outsource-philippines
• Facebook: www.facebook.com/OutsourcePhilippinesOP
• Twitter: x.com/outsourcedPHIL
• Instagram: www.instagram.com/outsource.philippines

7. Connext

Offices in the Philippines host staff handling healthcare admin, from billing to patient records, under U.S.-based compliance setups that cover payroll and benefits. Executives with sector-specific backgrounds oversee roles like medical coding or support, sourcing workers who fit client needs through AI-assisted recruiting. The model acts as an employer of record, so offshore hires get local perks while clients manage daily tasks. One quirk is the focus on contractor shifts to full-time, which smooths out temp arrangements in health ops where continuity matters.

Facilities come equipped for secure data work, with SOC 2 checks in place for sensitive info. Managers handle HR bits, freeing clients to direct workflows without local hiring headaches. It's a practical bridge for setups needing steady support without building from scratch. Healthcare slots into broader services, but the vertical VP keeps an eye on industry tweaks.

Key Highlights:

• Employer of record for Philippine hires
• AI in sourcing and screening
• Secure offices with compliance focus
• Healthcare led by dedicated VP

Services:

• Medical billing and coding support
• Patient scheduling and reminders
• Records management and entry
• Claims processing assistance

Contact Information:

• Website: connextglobal.com
• Phone: +1 (808) 468-6733
• Email: infosec@connextglobal.com
• Address: 5th Floor and 8th Floor Entec 1 Building, Teresa Avenue, Nepo Complex Santo Rosario, Angeles City, Philippines 2009
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Twitter: x.com/connextph
• Instagram: www.instagram.com/connextglobalsolutions_

8. Outsourced

Workers from Philippine locations take on healthcare tasks like customer inquiries or back-office processing, integrated as remote extensions of client operations. The firm handles recruitment and payroll, placing staff in roles that match skills to medical needs, with ISO standards for data handling. Clients pick from vetted candidates, setting hours that align with their schedules. A side note: the multi-country spread lets mixing talents, though Philippines dominates for English-heavy patient work.

Support includes IT and office setups, so offshore staff plug in without much setup fuss. Leadership from Australia guides the process, emphasizing fit for long-term slots. This keeps things stable for ongoing health admin without turnover spikes. Beyond medical, the setup serves varied fields, but healthcare taps the strong service bent.

Key Highlights:

• ISO-certified for quality and security
• Recruitment picks top talent matches
• Manages HR and compliance
• Philippine focus with other locations

Services:

• Patient support via chat or voice
• Admin for health records
• Appointment coordination
• Billing data entry

Contact Information:

• Website: outsourced.ph
• Phone: +61 2 8073 4162
• Email: contact@outsourced.ph
• Address: 18th Floor, UnionBank Square, Eastwood City, Cyber Park, Quezon City Phillipines
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Facebook: www.facebook.com/outsourcedcareers

9. Fusion CX

Centers in Manila and Legazpi manage healthcare interactions, blending tech with agent handling for multichannel support in patient care or claims. Staff across languages tackle voice, email, and chat, drawing on domain knowledge for life sciences and related fields. The operation spans countries, but Philippine sites anchor cost-effective delivery with AI for routine queries. Interesting how the human-tech mix aims to balance empathy with speed in medical chats.

Leadership pushes innovation in CX, with certifications like PCI and ISO backing data security. Workers follow processes tuned to healthcare regs, supporting everything from utilities to retail but honed for medical verticals. This setup scales for complex needs, like multilingual patient outreach. Feedback loops help tweak performance in health-specific campaigns.

Key Highlights:

• Multichannel for voice and digital
• AI integrated with human support
• Certifications include PCI and ISO
• Philippine centers in Manila and Legazpi

Services:

• Patient engagement across channels
• Claims and insurance handling
• Technical support for health apps
• Back-office for medical docs

Contact Information:

• Website: www.fusioncx.com
• Phone: +919073900647
• Email: contact@fusioncx.com
• Address: 7F 500 Shaw Blvd, Mandaluyong City, 1052 Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• Instagram: www.instagram.com/fusioncxofficial

10. Acquire Intelligence

Philippine sites run customer and back-office ops for healthcare, mixing AI with agent work to handle patient calls or claims. The setup, once Acquire BPO, spreads across countries but leans on local staff for English-heavy tasks like scheduling or billing support. Automation kicks in for routine bits, while people manage the rest under compliance rules that fit medical data needs. A quick thought: shifting workflows this way often cuts down on manual errors that bog down clinic admins.

Executives steer from Australia and the U.S., focusing on flexible models where clients pick remote or full outsourcing. Tech consulting helps weave in tools for faster processing, like auto-coding for insurance forms. This keeps things scalable for growing practices without heavy upfront builds. Healthcare fits into broader digital ops, but the focus stays on secure, practical shifts.

Key Highlights:

• AI for automation in patient workflows
• Locations include Philippines and Dominican Republic
• Compliance for information security
• Models cover remote and co-sourcing

Services:

• Patient interaction via voice or chat
• Claims and billing processing
• Medical record handling
• Appointment management

Contact Information:

• Website: acquire.ai
• Phone: +63-2-8667-6895
• Address: Level 37 Robinsons Cyberscape Beta Topaz and Ruby Roads, Ortigas Center Pasig City, Philippines 1600
• LinkedIn: www.linkedin.com/company/acquireintelligence
• Facebook: www.facebook.com/acquireai

11. Unity Communications

Agents in the Philippines take on healthcare support, from data entry to patient inquiries, with ISO checks for data safety. The operation blends onshore and offshore, pricing by hour for tasks like record updates or helpdesk calls. Clients get clear costs and can scale as needs change, tapping English skills for smooth medical chats. One observation is how the straightforward pricing avoids surprises, handy for budget-tight clinics.

Back-office work includes accounting for health firms, while AI adds speed to repetitive jobs. Leadership keeps retention steady through supportive setups, so staff stick around for consistent service. This suits ongoing needs like compliance tracking or billing follow-ups. The mix covers e-commerce too, but healthcare pulls from the strong admin bent.

Key Highlights:

• ISO 27001 for security standards
• Hourly rates for Philippine staff
• AI in process automation
• Support for regulatory compliance

Services:

• Patient data management
• Billing and coding entry
• Helpdesk for medical queries
• Admin for health records

Contact Information:

• Website: unity-connect.com
• Phone: (888) 910-0980
• Email: sales@unity-connect.com
• Address: 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/unity-communications
• Facebook: www.facebook.com/UnityCommunicationsBPO
• Twitter: x.com/unityconnectBPO
• Instagram: www.instagram.com/unitycommunicationsbpo

12. Reliasourcing

Staff based in the Philippines handle custom setups for healthcare tasks, like patient support or claims handling, starting with consultations to match needs. The process moves from assessment to onboarding, where workers get trained for specific roles in medical ops. Flexibility comes in scaling, adjusting sizes quickly without much fuss. A casual note: this step-by-step way keeps things from getting chaotic, especially when health regs demand careful tweaks.

Management provides ongoing checks and reports, using systems for performance insights in areas like billing or inquiries. Executives focus on cost tweaks and strategy suggestions, fitting into client workflows without extra overhead. This suits medical groups looking to offload admin while keeping control. Beyond healthcare, the model applies to sales, but patient-centric bits stand out.

Key Highlights:

• Custom plans from consultation to launch
• Scaling for changing operation sizes
• Reporting systems for performance views
• Focus on quality checks

Services:

• Patient support and inquiries
• Claims processing
• Billing management
• Admin for medical records

Contact Information:

• Website: reliasourcing.com
• LinkedIn: www.linkedin.com/company/reliasourcing
• Facebook: www.facebook.com/p/Reliasourcing-Inc-100087264785749

13. Penbrothers

Hires in the Philippines cover healthcare admin, like data entry or billing, with HR handling payroll and compliance. The setup includes onboarding and engagement to keep staff steady for medical processes. Cost calculators help gauge savings on roles such as scribing or authorization. It's practical how the people-first angle might reduce turnover in repetitive health tasks.

Operations manage benefits and performance, fitting workers into client systems for things like transcription. Executives emphasize cultural ties for smooth patient interactions. This model works for scaling medical back-office without local builds. Healthcare slots alongside other fields, but the focus on service shines through.

Key Highlights:

• HR for payroll and compliance
• Onboarding and engagement programs
• Cost tools for role estimates
• Emphasis on work ethic

Services:

• Medical billing support
• Transcription services
• Data entry for records
• Admin for authorizations

Contact Information:

• Website: penbrothers.com
• Phone: +63 917 6269 098
• Email: hello@penbrothers.com
• Address: 6F OPL Building, 100 Don Carlos Palanca, Legazpi Village, Makati, Philippines
• LinkedIn: www.linkedin.com/company/penbrothers
• Facebook: www.facebook.com/penbrothers
• Instagram: www.instagram.com/thepenbrothers

Conclusion

Wrapping up, outsourcing healthcare tasks to the Philippines just makes practical sense for a lot of providers looking to keep things running smooth without the usual headaches. The mix of solid language skills, a real knack for service, and costs that don't break the bank lets clinics and hospitals offload the back-office grind or patient chats, freeing up time for actual care. It's not some magic fix, but when done right, it clicks into place like an extra set of hands that know the drill.

One thing that stands out is how this setup adapts to whatever comes next, whether it's tighter regs or new tech in medical records. Providers end up with breathing room to tweak patient experiences or chase growth, all while the routine stuff hums along offshore. In the end, it's about picking a path that fits the operation, and the Philippines keeps proving it's a reliable spot on that map.