Finding great call center staff for healthcare isn’t just about filling seats. It’s about connecting patients with real people who care, keeping sensitive information safe, and making sure every call leaves a good impression. Colombia has become a hotspot for talented bilingual agents and tech-savvy teams, and some companies really stand out for blending efficiency with empathy. Whether you need help with patient questions, appointment scheduling, or insurance support, these teams are changing what it means to provide healthcare service from the phone.

1. NeoWork

At NeoWork, we focus on building teams that blend naturally into healthcare operations. Our goal is to make things run smoother for providers by handling the administrative and support tasks that often slow them down - things like patient inquiries, scheduling, and workflow coordination. We don’t just send staff; we integrate our people into your existing systems so everything stays connected and consistent without adding extra layers of management.

What really defines how we work is our commitment to quality and stability. We maintain a 91% annualized teammate retention rate and a 3.2% candidate selectivity rate, meaning we’re incredibly intentional about who joins our team and how we support them once they do. That selectivity helps us build long-term partnerships based on trust and reliability. Our flexible structure also lets us scale with your needs - whether it’s a few teammates or a larger dedicated team - without compromising performance or the human connection that keeps healthcare running smoothly.

Key Highlights:

• Flexible team scaling to match demand
• High retention and low turnover among staff
• Careful selection and onboarding of candidates
• Integration with existing workflows and tools

Services:

• Patient support and customer service
• Appointment scheduling and follow-ups
• Insurance verification and claims assistance
• Managed team services with reporting and quality checks

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. TP

TP combines human-led support with AI-powered solutions to manage complex customer interactions. The approach focuses on integrating technology and human expertise so teams can handle inquiries efficiently while maintaining a personal touch. In healthcare call centers, this means supporting patient interactions, appointment scheduling, and insurance processes in a way that balances accuracy with care.

Teams operate across multiple regions, adapting processes to different client needs while maintaining consistent service standards. Emphasis is placed on improving internal workflows and applying lessons from decades of experience to make operations smoother. This approach helps healthcare providers coordinate patient communications without overloading internal staff or adding unnecessary complexity.

Key Highlights:

• Integration of AI and human support for balanced solutions
• Global presence with experience in multiple industries
• Focus on workflow optimization and process improvement
• Teams designed to adapt to different client needs

Services:

• Patient support and customer service
• Appointment scheduling and follow-ups
• Insurance verification and claims assistance
• Back-office processing and workflow management
• Interpretation and translation services

Contact Information:

• Website: www.tp.com
• Facebook: www.facebook.com/teleperformancebrasil
• Twitter: x.com/Teleperformance
• LinkedIn: www.linkedin.com/company/teleperformance
• Instagram: www.instagram.com/teleperformance_group

3. Fusion CX

Fusion CX provides customer experience and business process services that integrate human expertise with technology. In healthcare call centers, teams manage patient inquiries, appointment scheduling, and support across multiple channels such as voice, email, chat, and social media. By combining multilingual capabilities with domain knowledge, operations are structured to maintain consistent communication while aligning with healthcare workflows and patient needs.

With a presence in multiple countries, teams are positioned to adapt to diverse client requirements and scale as needed. Processes focus on operational efficiency, supporting digital transformation, and maintaining smooth collaboration between staff and client systems. This approach allows healthcare providers to handle patient interactions effectively without adding unnecessary complexity to existing operations.

Key Highlights:

• Multichannel and multilingual customer support
• Integration of technology and human expertise
• Operations structured for consistency and efficiency
• Adaptable teams for varying client needs

Services:

• Patient support and customer service
• Inbound and outbound call handling
• Appointment scheduling and follow-ups
• Email, chat, and social media support
• Back-office process support and workflow management
• Data annotation and digital solutions

Contact Information:

• Website: www.fusioncx.com
• E-mail: contact@fusioncx.com
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia
• Phone: +919073900798

4. TTEC

TTEC focuses on combining human expertise with technology to manage customer interactions across multiple channels. In healthcare call centers, teams handle patient support, appointment scheduling, and insurance inquiries while using digital tools to streamline processes. The approach balances efficiency with a personal touch, making sure patient communications are accurate and timely without adding unnecessary steps to existing operations.

With a global workforce and experience across many industries, TTEC adapts teams to meet different client requirements. Processes emphasize seamless collaboration between technology and staff, aiming to improve workflow efficiency and maintain consistent service standards. This helps healthcare providers manage patient communications and operational needs without overcomplicating the system.

Key Highlights:

• Integration of human expertise and digital tools
• Global workforce with experience across multiple industries
• Focus on workflow efficiency and process improvement
• Teams adapted to different client needs

Services:

• Patient support and customer service
• Inbound and outbound call handling
• Appointment scheduling and follow-ups
• Insurance verification and claims assistance
• Technology-enabled support and workflow management
• Multichannel support including chat, email, and voice

Contact Information:

• Website: www.ttec.com
• Facebook: www.facebook.com/TTEClife
• Twitter: x.com/tteclife
• LinkedIn: www.linkedin.com/company/ttec
• Instagram: www.instagram.com/tteclife
• Address: Calle 78 No.53 70 3rd Floor Barranquilla, Colombia
• Phone: +1.800.835.3832

5. OutPLEX

OutPLEX combines human engagement with conversational AI to manage customer interactions across voice and digital channels. In healthcare call centers, teams handle patient support, appointment scheduling, and follow-ups while using AI tools to streamline communication and maintain consistency. The approach focuses on improving interactions without adding complexity to existing workflows, allowing healthcare providers to stay connected with patients effectively.

Teams include agents, developers, conversation designers, and analysts who work together to optimize technology and maintain smooth operations. By integrating human expertise with digital solutions, processes are structured to adapt to different client requirements while supporting operational efficiency. This allows healthcare providers to manage patient communications efficiently and maintain quality service across channels.

Key Highlights:

• Integration of conversational AI and human support
• Teams include agents, developers, and analysts
• Focus on operational efficiency and workflow optimization
• Adaptable solutions for diverse client needs

Services:

• Patient support and customer service
• Inbound and outbound call handling
• Appointment scheduling and follow-ups
• Voice and digital messaging support
• AI-powered conversation management
• Back-office support and workflow management

Contact Information:

• Website: outplex.com
• Facebook: www.facebook.com/OutPLEXDR
• LinkedIn: www.linkedin.com/company/outplex-outsourcing
• Instagram: www.instagram.com/outplexdr
• Address: Carrera 7 #75-51 Bogotá, Colombia
• Phone: +1 (866) 421-1426

6. OrigenBPO

OrigenBPO focuses on providing back-office and staffing support across multiple industries, including healthcare. Their teams handle patient interactions, appointment setting, insurance verification, and follow-ups, ensuring that healthcare providers can maintain smooth operations without overloading internal staff. They approach each task with structured processes that balance efficiency and accuracy while supporting multiple communication channels such as phone, email, and chat.

They also manage help desk and support functions, covering tier 1 to tier 3 inquiries, which allows healthcare organizations to maintain consistent service for patients and clients. By combining specialized staffing with operational support, they help healthcare providers handle administrative and customer-facing tasks more effectively, keeping workflows organized and reliable.

Key Highlights:

• Multichannel support including phone, email, and chat
• Focus on administrative and patient-facing tasks
• Tier 1 to tier 3 help desk support
• Structured processes for operational efficiency

Services:

• Appointment setting and confirmation
• Insurance verification
• Patient support and customer service
• Inbound and outbound call handling
• Help desk and technical support
• Collections management

Contact Information:

• Website: www.origenbpo.com
• E-mail: contact@origenbpo.com
• Address: Carrera 43A # 1A Sur - 50 Edificio Cross Business Center Medellín - Colombia
• Phone: +57 (4) 590 6006

7. CloudTask

CloudTask focuses on providing outsourced sales and customer support teams for businesses looking to scale their operations. They combine remote staffing solutions with structured training and management systems to support companies across various industries, including healthcare. Their approach emphasizes integration with client teams to maintain consistent service quality while adapting to evolving needs. Teams are trained to handle both inbound and outbound communications, ensuring seamless interactions across multiple channels.

They have developed frameworks that balance technology use with human engagement, allowing for efficient handling of customer inquiries, appointment scheduling, and follow-ups. By tailoring processes to the specific workflows of each client, they maintain operational alignment and facilitate smoother patient or customer experiences in healthcare settings. Their teams also support data collection and reporting to help organizations monitor performance and adjust strategies as needed.

Key Highlights:

• Remote sales and customer support staffing
• Integration with client teams for consistent service
• Multichannel communication management
• Customizable workflows for different industries
• Support for operational monitoring and reporting

Services:

• Inbound and outbound call handling
• Appointment scheduling and confirmation
• Customer service and support
• Lead generation and follow-up
• Data collection and performance reporting

Contact Information:

• Website: shop.cloudtask.com

8. Pharmbills

Pharmbills works with healthcare organizations to support clear communication between patients, providers, and insurance companies. Their teams are trained to handle payment-related inquiries, resolve issues, and ensure processes run smoothly. By focusing on structured support and organized record-keeping, they help maintain continuity and accuracy across healthcare interactions. Their approach emphasizes collaboration within the team while allowing staff to operate independently, creating a balance between guidance and autonomy.

Their operations include assisting patients with billing questions, coordinating with healthcare providers, and helping insurance processes move efficiently. By providing professional training and structured workflows, they ensure that staff can manage multiple interactions, maintain clarity, and suggest improvements to processes when needed. This setup supports consistent service quality while adapting to the evolving needs of healthcare clients.

Key Highlights:

• Support for patient, provider, and insurance communication
• Focus on clear, organized record-keeping
• Balance of team collaboration and individual autonomy
• Professional training and structured workflows
• Assistance with process improvement suggestions

Services:

• Payment-related inquiries and issue resolution
• Coordination between patients, providers, and insurance companies
• Record-keeping and documentation
• Multichannel support including calls, email, and chat
• Process optimization and operational support

Contact Information:

• Website: pharmbills.com
• E-mail: sales@pharmbills.com
• Facebook: www.facebook.com/Pharmbills
• LinkedIn: www.linkedin.com/company/pharmbills
• Instagram: www.instagram.com/pharmbills
• Address: 8 The Green, Suite A, Dover, DE | 19901, USA
• Phone: +1 (718) 877-5160

9. ADEC Colombia

ADEC Colombia is a nearshore BPO and call center based in Barranquilla, and they’ve got a strong focus on healthcare. Their teams are bilingual, speaking both Spanish and English, and they handle everything from patient calls to back-office tasks. The goal? Take some of the administrative weight off healthcare providers so patients get smooth, organized support without delays or confusion.

They don’t just stop at customer service - they also support clinical teams with things like remote monitoring, care coordination, and medical billing. Basically, they’re there to help with scheduling, verifying benefits, post-care follow-ups, and anything else that keeps the patient experience seamless. Their approach mixes efficiency with a personal touch, making sure every interaction feels clear, compassionate, and consistent.

Key Highlights:

• Bilingual teams for Spanish and English communication
• Patient-centered service delivered by trained healthcare professionals
• End-to-end management of patient interactions
• Scalable nearshore BPO solutions
• Support for clinical and administrative healthcare functions

Services:

• Appointment scheduling and verification
• Post-care support and follow-up
• Remote patient monitoring
• Care coordination and utilization review
• Medical billing and revenue cycle management
• Customer service outsourcing

Contact Information:

• Website: www.adec-innovations.com
• E-mail: colombia@adec-innovations.com
• Facebook: www.facebook.com/ADECInnovations
• Twitter: x.com/adecinnovations
• LinkedIn: www.linkedin.com/company/adecinnovations
• Address: Unit 501-502, Centro Financiero, Cl. 74 #53-23, Nte. Centro Historico, Barranquilla, Atlántico, Colombia 080020

10. Connect2BPO

Connect2BPO is a Colombian-based outsourcing provider that works with businesses across industries to streamline their operational processes. Founded in 2016 and headquartered in Barranquilla, the company offers a mix of administrative and support functions that help organizations manage customer interactions, staffing, payroll, and other back-office tasks more efficiently. Their approach leans toward building long-term collaborations rather than one-time projects, emphasizing structured workflows and transparent communication with clients.

They serve a wide range of sectors, including healthcare, where reliability and process accuracy matter most. Their teams handle routine yet essential administrative tasks, freeing up clients to focus on core operations. With a background in outsourcing and a steady emphasis on service consistency, Connect2BPO has built a reputation for being dependable, especially in managing claims-related and support processes for healthcare providers seeking cost-effective and scalable staffing options.

Key Highlights:

• Established in 2016 with headquarters in Barranquilla, Colombia
• Provides multilingual support for global operations
• Focuses on building ongoing partnerships with clients
• Offers scalable staffing and process management models

Services:

• Claims and customer service support
• Recruitment process outsourcing (RPO)
• Payroll and administrative outsourcing
• Lead generation and sales assistance
• Digital marketing and campaign management
• Employer of Record (EOR) and workforce solutions

Contact Information:

• Website: connect2bpo.com
• E-mail: fo@connect2bpo.com
• Facebook: www.facebook.com/C2BPO
• LinkedIn: www.linkedin.com/company/connect2bpo
• Instagram: www.instagram.com/c2bpo
• Address: Calle 77 #59-35 Office 1403. Barranquilla, Colombia
• Phone: +13022124601

Conclusion

Looking at these healthcare call center companies in Colombia, it’s clear there’s a wide variety of ways they support patients and providers. Each company brings its own mix of services, from handling calls and digital messaging to coordinating care and assisting with billing. What stands out is how they combine operational efficiency with human interaction - making sure patients feel heard while healthcare teams can focus on the work that matters most.

It’s not just about answering questions or processing requests; these teams act as an extension of the healthcare system itself. Whether it’s managing appointments, verifying insurance, or providing follow-up support, their work keeps the day-to-day running smoothly. For anyone looking to offload administrative tasks without losing that human touch, these providers offer flexible solutions that adapt to both the patient experience and the operational needs of healthcare organizations.

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