The Philippines has become a go-to spot for healthcare call centre staffing, and it’s not hard to see why. Companies worldwide are tapping into the country’s pool of talented, English-speaking professionals who can handle everything from patient inquiries to medical billing with care and efficiency. These call centre teams are often the backbone of healthcare providers, ensuring patients get the support they need while keeping operations smooth. It’s a practical solution for businesses looking to scale without sacrificing quality, and the Philippines delivers with its mix of skilled workers and cost-effective services.

1. NeoWork

We at NeoWork set up healthcare call centre teams in the Philippines to help medical organizations with patient support and operational tasks. We focus on picking the right people. Only 3.2% of candidates make the cut to handle things like member experience or vendor coordination for health tech firms and clinics. With a 91% annualized teammate retention rate, we keep our crews consistent, so clients don’t have to deal with constant turnover.

Our work involves putting together tailored groups, from virtual assistants to full-on support departments, all based in the Philippines to handle daily healthcare demands. We plug into tools like Salesforce or Zendesk to make sure everything flows with our clients’ systems. It’s about giving healthcare providers a way to offload routine work while keeping their focus on patient care.

Key Highlights:

• Hire only 3.2% of candidates for selective staffing.
• Maintain 91% annualized teammate retention.
• Manage recruitment, benefits, and upskilling.

Services:

• Patient experience support
• Virtual assistant services
• Credentialing coordination
• Quality assurance and reporting
• Workforce management

Contact and Social Media Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Outsourced

Outsourced connects clients with healthcare call centre staff in the Philippines, focusing on roles that support patient care and administrative tasks. Their approach involves recruiting professionals who can manage patient interactions, from scheduling appointments to handling billing inquiries. They emphasize aligning staff with the specific needs of healthcare providers, ensuring clear communication and reliable service delivery.

The company streamlines the hiring process to build remote teams tailored to each client’s goals. By leveraging the Philippines’ workforce, they help healthcare providers maintain consistent support for patients while managing operational demands effectively.

Key Highlights:

• Recruits for roles like Healthcare CSRs, Appointment Schedulers, and Medical Billing Specialists.
• Focuses on aligning staff with client objectives and culture.
• Provides a platform to scale healthcare teams as needed.

Services:

• Patient Service Representatives
• Medical Records Coordination
• Healthcare Call Centre Agents
• Medical Billing and Claims Support
• Insurance Verification
• Telehealth Support

Contact and Social Media Information:

• Website: outsourced.ph
• E-mail: contact@outsourced.ph
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Address: 7th Floor, Zeta Tower, Bridgetowne, Quezon City 1800, Metro Manila, Philippines
• Phone: +61280734162

3. SuperStaff

SuperStaff provides healthcare call centre staffing solutions in the Philippines, offering support for tasks like patient care coordination and insurance claims processing. Their teams are trained to handle sensitive patient interactions with professionalism, ensuring smooth communication between healthcare providers and their clients. They aim to create tailored solutions that fit the unique needs of each business they serve.

With a focus on 24/7 support, SuperStaff helps healthcare organizations manage patient inquiries and administrative tasks across time zones. Their approach combines human expertise with operational efficiency, making them a reliable partner for companies looking to outsource in the Philippines.

Key Highlights:

• Offers HIPAA-compliant support for healthcare tasks.
• Provides round-the-clock customer service for global clients.
• Emphasizes customized staffing solutions for healthcare needs.

Services:

• Patient Care Coordination
• Medical Billing and Insurance Claims Processing
• Customer Service Support
• Back-Office Support for Healthcare Operations

Contact and Social Media Information:

• Website: www.superstaff.com
• E-mail: info@superstaff.com
• Facebook: www.facebook.com/SuperStaffOutsourcing
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: Philippines 9F 6780 Building, Ayala Ave. Metro Manila
• Phone: +18449278737

4. Magellan Solutions

Magellan Solutions supports healthcare providers by offering call centre staff in the Philippines who handle a range of tasks, from customer support to back-office operations. Their teams are equipped to manage patient inquiries, schedule appointments, and process forms, helping healthcare organizations stay organized and responsive. They focus on delivering clear communication and efficient service for their clients.

The company caters to small and medium-sized businesses, providing flexible staffing options to meet varying demands. By outsourcing to the Philippines, they enable healthcare providers to maintain high-quality patient support while keeping operations streamlined.

Key Highlights:

• Specializes in services for small and medium-sized businesses.
• Offers multilingual support for diverse client needs.
• Provides 24/7 call handling for uninterrupted service.

Services:

• Inbound Customer Support
• Appointment Setting
• Form Processing
• Data Management
• Virtual Assistant Services
• Technical Support for Healthcare Systems

Contact and Social Media Information:

• Website: www.magellan-solutions.com
• E-mail: hello@magellan-solutions.com
• Facebook: www.facebook.com/magellanbpo
• LinkedIn: www.linkedin.com/company/magellanbpo
• Instagram: www.instagram.com/magellansolutions
• Address: PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City 1552 Philippines
• Phone: 63283966000

5. KDCI Outsourcing

KDCI Outsourcing links healthcare organizations with staff in the Philippines who take on non-clinical tasks through their call center and back-office setups. The teams there deal with things like fielding patient questions, processing medical bills, and sorting out coding details, making sure everything lines up with rules and flows smoothly. It's one of those arrangements where the focus stays on practical support, helping insurance firms and clinics manage the routine without pulling resources from core care.

What stands out is how they weave in tech to handle revenue cycles, from initial claims to follow-ups, all while keeping an eye on each client's particular setup. Clients in the healthcare space, from providers to payers, find this kind of tailored handling useful for keeping operations steady. By offering these services right in the Philippines, they create a bridge for smoother handling of everyday demands.

Key Highlights:

• Handles medical billing, coding, and revenue cycle tasks.
• Integrates technology for compliance and efficiency.
• Supports healthcare providers and insurance companies.

Services:

• Customer support for patient inquiries
• Medical billing processing
• Revenue cycle management
• Healthcare call center operations
• Back-office solutions

Contact and Social Media Information:

• Website: www.kdci.co
• E-mail: careers@kdci.co
• Facebook: www.facebook.com/kdci.official.page
• LinkedIn: www.linkedin.com/company/key-discovery-consulting-inc
• Instagram: www.instagram.com/kdci_outsourcing
• Address: 3008 One Corporate Centre, Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines
• Phone: +63 917 527 4488

6. Loop Contact Solutions

Loop Contact Solutions sets up call center teams in the Philippines that step in for healthcare practices on patient-facing and admin duties. Their agents manage calls about appointments, guide new patients through signup, and tackle data entry for records, always with a nod to the delicate side of health chats. You can see how this fits for places juggling high volumes, where quick, caring responses make a real difference in keeping things moving.

They also cover the behind-the-scenes bits, like checking insurance or routing referrals, which frees up on-site folks for direct care. For medical groups serving diverse crowds, this means round-the-clock options that adapt to busy schedules or off-hours needs. Delivering these through Philippine-based staffing keeps the process local yet accessible for international clients.

Key Highlights:

• Focuses on compassionate call handling for sensitive inquiries.
• Includes tools to cut down on missed appointments.
• Offers customizable support for varying volumes.

Services:

• Appointment scheduling and reminders
• New patient onboarding
• Insurance verifications
• Referral processing
• Medical data entry

Contact and Social Media Information:

• Website: www.loopcontactsolutions.com
• E-mail: sales@loopcontactsolutions.com
• Facebook: www.facebook.com/loopcontactsolutions
• Twitter: x.com/loopcallcenter
• LinkedIn: www.linkedin.com/company/loop-contact-solutions
• Instagram: www.instagram.com/loopcontactsolutions
• Address: 111 Paseo de Roxas Ave Makati, Metro Manila, 1229 Philippines
• Phone: +61280735261

7. Select VoiceCom

Select VoiceCom brings together Philippine staff for healthcare BPO that covers everything from trial participant outreach to grievance follow-ups. The group there runs 24/7 answering lines for scheduling meds or payments, while also diving into coding and billing to keep financial sides in check. It's a setup that quietly supports labs, clinics, and hospitals by handling the paperwork heavy-lift without fanfare.

Agents get into the weeds on surveys for feedback or referrals to specialists, ensuring continuity in care paths. This works well for outfits like therapy centers or billing offices that need compliant, steady help. By running these services from the Philippines, they offer a practical way for global healthcare players to offload tasks and stay focused.

Key Highlights:

• Provides HIPAA-compliant handling across services.
• Manages high call loads with trained professionals.
• Aids in reducing admin errors through specialized roles.

Services:

• Clinical trial recruitment
• Medical answering and scheduling
• Complaints management
• Physician referrals
• Medical coding and billing

Contact and Social Media Information:

• Website: selectvoicecom.com
• E-mail: info@selectvoicecom.com
• Facebook: www.facebook.com/selectvoicecomph
• LinkedIn: www.linkedin.com/company/select-voicecom
• Instagram: www.instagram.com/selectvoicecomph
• Address: 7th and 10th Floor, i1 Building Jose Maria del Mar Avenue St., Cebu IT Park, Cebu City, Philippines 6000
• Phone: 1300762912

8. Fusion CX

Fusion CX runs call center operations in the Philippines that cover healthcare support through multichannel setups. Their teams there handle patient interactions via phone, email, chat, and social channels, focusing on steady customer engagement for medical groups and life sciences firms. It's the kind of operation where the emphasis lands on keeping conversations consistent, no matter the format, which helps clinics and insurers manage routine exchanges without dropping the ball.

The setup includes spots dedicated to healthcare queries, drawing on local staff to support global clients in various languages. This means handling everything from follow-up calls to online messages, all while tying into broader customer care flows. Organizations in the health space turn to these Philippine services to keep their lines open and responses reliable.

Key Highlights:

• Operates multichannel support for healthcare interactions.
• Supports healthcare and life sciences with domain focus.
• Handles various languages for diverse client needs.

Services:

• Voice-based customer care
• Email and chat handling
• Social media engagement
• Messaging support
• Patient inquiry management

Contact and Social Media Information:

• Website: www.fusioncx.com
• E-mail: contact@fusioncx.com
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Address: 7th Floor Robinsons Cybergate 6000 Cebu City Central Visayas, Cebu
• Phone: +919073900798

9. Transcom

Transcom offers call center staffing in the Philippines geared toward healthcare customer service roles. Their agents take on tasks like answering patient calls and managing inquiries, often in remote setups that let workers handle shifts from home. You notice how this flexibility plays into the long hours healthcare often needs, with teams stepping in for brands that deal with round-the-clock concerns.

They cover a mix of inbound support and basic troubleshooting for medical lines, linking local talent to international health operations. For companies in the sector, this translates to outsourced handling of everyday patient touchpoints, keeping the focus sharp on service without the overhead. Philippine-based delivery makes it straightforward for overseas providers to tap in.

Key Highlights:

• Emphasizes remote work for call agents.
• Supports global brands with local teams.
• Covers customer service across time zones.

Services:

• Inbound patient calls
• Inquiry resolution
• Basic support troubleshooting
• Remote career opportunities
• Brand-specific engagement

Contact and Social Media Information:

• Website: transcom.com
• E-mail: johannes.elamparo@transcom.com
• LinkedIn: www.linkedin.com/company/transcom
• Instagram: www.instagram.com/transcomwah
• Address: Silver City 5, Office Lane, Ortigas East, Brgy. Ugong, Pasig City, Metro Manila
• Phone: +63 998 968 8644

10. Concentrix

Concentrix provides healthcare call center services in the Philippines that span patient journeys and admin support. Teams manage omnichannel contacts for payers, providers, and pharma outfits, dealing with everything from appointment tweaks to billing chats. There's something straightforward about how they layer tech into these exchanges, making sure responses fit the flow of care without overcomplicating it.

This includes clinical touches like referral routing or feedback collection, all run through Philippine hubs that connect to wider networks. Health tech firms and clinics use these setups to offload the steady stream of interactions, letting in-house efforts stay on core tasks. It's a practical link for global players needing that consistent presence.

Key Highlights:

• Focuses on omnichannel patient support.
• Covers sub-sectors like payers and providers.
• Integrates tech for care personalization.

Services:

• Appointment management
• Billing inquiries
• Referral processing
• Feedback surveys
• Clinical service lines

Contact and Social Media Information:

• Website: www.concentrix.com
• Facebook: www.facebook.com/concentrix
• Twitter: x.com/concentrix
• LinkedIn: www.linkedin.com/company/concentrix
• Instagram: www.instagram.com/concentrix
• Phone: +1-800-747-0583

11. TP

TP manages call centre teams in the Philippines that support healthcare providers through digital customer experience setups. Their staff there takes on interactions like patient queries and process automation, linking human responses with tech tools for smoother handling. Clinics and health organizations use this to cover routine contacts, from follow-ups to basic support, keeping the focus on consistent service flow.

The operations blend back-office tasks with front-line calls, drawing on local teams to assist global health networks in everyday needs. This includes interpretation for diverse patients or safety checks in conversations, all run through Philippine channels that connect seamlessly to wider systems. Health firms rely on these services to manage the steady drip of interactions without pulling from core duties.

Key Highlights:

• Integrates AI with human-led healthcare interactions.
• Covers multichannel support for patient engagement.
• Handles back-office processing for health operations.

Services:

• Digital customer experience management
• Contact center operations
• Interpretation and translation support
• Trust and safety monitoring
• Work-from-home staffing solutions

Contact and Social Media Information:

• Website: www.tp.com
• Facebook: www.facebook.com/TeleperformanceGlobal
• Twitter: x.com/Teleperformance
• LinkedIn: www.linkedin.com/company/teleperformance
• Instagram: www.instagram.com/teleperformance_group

12. TELUS Digital

TELUS Digital runs outsourcing for healthcare call centres in the Philippines, with teams managing customer service lines for medical clients. Agents field calls on care details or IT glitches in health systems, often from remote spots or dedicated sites that keep things accessible. It's the sort of setup where cultural fit shines, helping North American-style programs feel natural through local handling.

They extend to digital IT tasks tied to patient support, like secure data flows or continuity planning for health chats. Organizations in healthcare lean on these Philippine-delivered services to juggle high-volume inquiries while sticking to standards like PCI compliance. This keeps the emphasis on empathy in responses, easing the load on in-house groups.

Key Highlights:

• Supports CX and IT for healthcare programs.
• Uses work-from-home and onsite models.
• Draws from educated talent for customer care roles.

Services:

• Customer experience outsourcing
• Contact center support
• Digital IT services
• Secure communications handling
• Recruitment for healthcare staffing

Contact and Social Media Information:

• Website: www.telusdigital.com
• Facebook: www.facebook.com/TELUSDigital
• LinkedIn: www.linkedin.com/company/telus-digital

13. Foundever

Foundever organizes call centre staffing in the Philippines focused on healthcare customer journeys, with agents tackling omnichannel contacts for care providers. Their groups handle everything from initial inquiries to follow-throughs, blending voice and digital for varied patient needs. Medical practices tap into this for ongoing support, making sure conversations stay on track across formats.

The teams cover stages like retention or tech aids in health talks, using Philippine operations to link with worldwide health setups. This means assisting with loyalty-building exchanges or data insights for better service tweaks, all without the flash. Health companies find these services handy for scaling interactions as demands shift.

Key Highlights:

• Manages omnichannel healthcare support.
• Focuses on customer journey stages.
• Supports global brands with local teams.

Services:

• Customer experience outsourcing
• Contact center operations
• Digital transformation for health CX
• Retention and engagement handling
• AI-assisted interactions

Contact and Social Media Information:

• Website: foundever.com
• Facebook: www.facebook.com/FoundeverWorld
• Twitter: x.com/foundeverglobal
• LinkedIn: www.linkedin.com/company/foundever
• Instagram: www.instagram.com/foundever_life

Wrapping It Up

Looking back at all this, it's clear the Philippines plays a real key role in healthcare call centre staffing, with companies stepping in to handle the everyday patient chats and admin hassles that keep things ticking. Whether it's through selective hiring or multichannel support, these setups show how outsourcing can make a difference for clinics and providers juggling tight schedules. I mean, it's not just about offloading work - it's about finding that balance where local talent meets global needs, and honestly, that's what stands out when you peek behind the curtain.

If you're in healthcare and eyeing ways to streamline, poking around these options might spark some ideas. After all, in a field where every call counts, having reliable teams in the mix could shift how you approach patient care, even if it's just a small tweak here or there. It's worth mulling over, especially as the industry keeps evolving.