Healthcare customer service has a lot riding on it. Patients and members expect quick answers, clear communication, and support that does not make an already complicated process feel harder than it needs to be.

Colombia has built a strong presence in outsourced customer operations, including teams working with healthcare organizations and related businesses. The companies below approach that work in different ways, from dedicated support teams and contact center operations to broader healthcare BPO services. This article looks at the providers operating in this space and what each one brings to the table.

1. NeoWork

At NeoWork, we provide healthcare customer service outsourcing and remote support teams for health plans and healthcare organizations, including clients that need coverage in Colombia. Our teams handle member and patient communication, administrative follow-up, case tracking, enrollment questions, and billing or claims-related support. 

We can also build broader healthcare operations teams around medical virtual assistants, scheduling coordinators, billing support specialists, claims administration staff, and documentation support roles. Continuity matters in this kind of work because healthcare support becomes harder when teams are constantly changing. Our annualized teammate retention rate is 91%, while our candidate selectivity rate is 3.2%, which reflects how we approach both long-term staffing and hiring.

Key Highlights:

• Healthcare customer service outsourcing for health plans and healthcare organizations
• Support teams available for healthcare operations in Colombia
• Member and patient communication across day-to-day service workflows
• 24/7 customer support operations when continuous coverage is required
• 91% annualized teammate retention rate
• 3.2% candidate selectivity rate

Services:

• Healthcare customer service outsourcing
• Member services support
• Patient communication support
• Medical virtual assistant services
• Appointment scheduling and coordination
• Enrollment support
• Billing administration

Contact Information:

• Website: www.neowork.com
• Facebook: www.facebook.com/neoworkteam
• LinkedIn: www.linkedin.com/company/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Ameridial

Ameridial is a U.S.-based healthcare BPO with a contact center operation in Colombia focused on bilingual patient and member support. They work with healthcare payers, providers, pharmacies, telehealth organizations, wellness programs, and medical device companies, combining English-Spanish customer service with healthcare process support.

For healthcare customer service outsourcing, Ameridial covers both front-line communication and the administrative work that often follows a patient or member interaction. They can manage appointment scheduling, benefit and eligibility questions, provider coordination, pharmacy assistance, telehealth support, claims inquiries, and post-care outreach. Their teams also support chronic care communication and wellness campaigns, while back-office staff handle document processing, coding support, and related records work.

Key Highlights:

• English-Spanish patient and member support
• Nearshore delivery for U.S. and Latin American healthcare organizations
• Support across payer, provider, pharmacy, telehealth, and MedTech workflows
• HIPAA-aligned infrastructure and healthcare process training
• Voice, SMS, and digital communication channels

Services:

• Patient and member customer support
• Appointment scheduling and reminders
• Benefit and eligibility verification
• Claims inquiry support
• Pharmacy assistance
• Telehealth customer support
• Post-discharge communication

Contact Information:

• Website: www.ameridial.com
• E-mail: sales@ameridial.com
• LinkedIn: www.linkedin.com/company/ameridial
• Address: 3150 Holcomb Bridge, Suite 300, 3rd Floor, Norcross, GA 30071
• Phone: (855) 200-9182

3. ADEC Innovations

ADEC Innovations delivers BPO and call center services for organizations that want nearshore support from Colombia. They work across several industries, but healthcare is one of the areas where their service model is more specialized. Their bilingual teams support both Spanish and English communication and can work as an extension of healthcare providers' administrative and customer service operations.

Healthcare customer service at ADEC Innovations covers the patient journey from early contact through follow-up after care. They handle appointment scheduling, benefits verification, patient inquiries, billing communication, and post-care support, alongside broader services such as telemedicine assistance, remote monitoring, care coordination, and medical billing.

Key Highlights:

• Bilingual English-Spanish customer service teams
• Healthcare-trained staff for patient communication
• Customer service linked with clinical and administrative support

Services:

• Healthcare customer service outsourcing
• Patient scheduling
• Benefits verification
• Billing inquiry handling
• Telemedicine support
• Remote patient monitoring support

Contact Information:

• Website: www.adec-innovations.com
• E-mail: colombia@adec-innovations.com 
• Facebook: www.facebook.com/ADECInnovations
• Twitter: x.com/adecinnovations
• LinkedIn: www.linkedin.com/company/adecinnovations
• Address:  Unit 501-502, Centro Financiero, Cl. 74 #53-23, Nte. Centro Historico, Barranquilla, Atlántico, Colombia 080020

4. SuperStaff

SuperStaff operates outsourcing teams from Colombia and the Philippines. They provide customer support, technical support, back-office services, accounting, recruitment, and industry-specific outsourcing, with healthcare forming part of that broader model. Healthcare staff are trained around HIPAA requirements, medical terminology, and systems commonly used by healthcare organizations.

Within healthcare customer service outsourcing, SuperStaff supports providers with scheduling, insurance verification, records management, and patient communication. Their setup can combine customer service agents with back-office staff, which is useful when a patient request leads directly into an administrative task such as checking coverage or updating records. They also train outsourced teams around the client's own tools and workflows rather than keeping the operation separate from the systems used internally.

Key Highlights:

• HIPAA-trained healthcare support staff
• Teams trained on client tools and internal workflows
• Support covering both customer-facing and administrative healthcare tasks

Services:

• Healthcare customer service
• Patient support
• Appointment scheduling
• Insurance verification
• Medical records management

Contact Information:

• Website: superstaff.com
• E-mail: info@superstaff.com
• Facebook: www.facebook.com/SuperStaffOutsourcing
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Address: Cl. 17 #43 F – 287, El Poblado, Medellín 
• Phone: 415-651-7494

5. Outsourced

Outsourced builds dedicated healthcare teams that work directly under the client's management. Their healthcare staffing covers patient-facing roles as well as billing, claims, clinical support, medical administration, and health information management, with teams available for organizations using Colombia as a delivery location.

For healthcare customer service outsourcing, they can provide medical receptionists, patient care coordinators, scheduling staff, telemedicine patient navigators, and medical virtual assistants. These roles can handle patient communication while working alongside claims, billing, documentation, and other administrative teams. Staff receive HIPAA-related training, and the company also provides recruitment, facilities, HR, and compliance support.

Key Highlights:

• Dedicated full-time healthcare staff
• Patient-facing and back-office roles
• HIPAA-related staff training
• Support for telehealth and medical administration
• Client retains day-to-day team control

Services:

• Patient customer support
• Medical scheduling
• Patient care coordination
• Medical virtual assistance
• Telehealth patient navigation
• Medical billing support
• Claims processing

Contact Information:

• Website: outsourced.co
• E-mail: contact@outsourced.co
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: www.linkedin.com/company/outsourcedglobal
• Address: Calle 7D #43A-40. Medellín, Antioquia 050022
• Phone: +61 2 8073 4162

6. TDS Global Solutions

TDS Global Solutions works differently from companies that operate the customer service team themselves. They help businesses evaluate outsourcing options and connect with call center providers that fit their requirements, including partners with bilingual customer service capabilities.

For healthcare organizations considering outsourced customer support, TDS can assist with the provider-selection side of the process rather than supplying the agents directly. Their outsourcing offering centers on access to bilingual call center teams and customer experience operations, giving companies another route for sourcing nearshore support.

Key Highlights:

• Call center outsourcing advisory
• Provider matching and outsourcing consultation
• Access to bilingual customer service teams
• Nearshore outsourcing options

Services:

• Call center provider sourcing
• Customer service outsourcing consultation
• Bilingual support partner selection
• Outsourcing planning

Contact Information:

• Website: www.tdsgs.com
• E-mail: marketing@tdsgs.com
• Facebook: www.facebook.com/TDSGlobalSolutions
• LinkedIn: www.linkedin.com/company/tds-global-solutions
• Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A.
• Phone: (888) 788-4441

7. LATAM BPO Colombia

LATAM BPO Colombia offers customer experience, digital operations, back-office, and technology-enabled support across several industries. For healthcare organizations, they focus on patient communication processes where accurate records, consistent follow-up, and controlled service quality matter.

Their healthcare customer service work covers inbound and outbound patient support, appointment-related communication, reminders, case follow-up, referrals, and documentation. They also use structured scripts, service dashboards, and quality auditing to keep communication consistent across channels.

Key Highlights:

• Healthcare-focused customer support operations
• Inbound and outbound patient communication
• Omnichannel follow-up workflows
• Quality and service-level monitoring
• Support for scheduling and documentation processes

Services:

• Appointment scheduling support
• Patient reminders
• Case follow-up
• Referral support
• Patient customer support
• Healthcare back-office operations
• Documentation processing

Contact Information:

• Website: group.latambpocol.com
• E-mail: sales@latambpocol.com

8. Solvo Global

Solvo Global provides outsourced customer service staff for inquiries, client relations, feedback management, and call center operations. Their model centers on recruiting and screening professionals who then join the client's own systems, processes, and working environment.

Healthcare is part of Solvo's broader industry coverage, while its customer service teams can handle communication and support functions that organizations choose to outsource. Solvo manages sourcing, candidate screening, hiring, and onboarding, leaving the client to train staff around its specific healthcare workflows and service requirements.

Key Highlights:

• Outsourced customer service staffing
• Staff recruited around client requirements
• Candidate screening and skills testing

Services:

• Customer inquiries and support
• Client relations
• Call center operations
• Feedback and review handling
• Customer service staffing

Contact Information:

• Website: solvoglobal.com
• E-mail: sales@solvoglobal.com
• Facebook: www.facebook.com/hiresolvohr
• Twitter: x.com/globalsolvo
• LinkedIn: www.linkedin.com/company/solvo-global
• Instagram: www.instagram.com/solvo_global
• Address: 1475 S. Price Rd., Chandler, AZ 85286
• Phone: +1 (833) 413-1546

9. Connext Global Solutions

Connext Global Solutions builds outsourced teams for healthcare and health technology organizations, with customer-facing and administrative roles sitting under the same broader staffing model. Their healthcare support covers patient services, care coordination, billing, medical records, clinical assistance, and general administration.

For customer service, Connext provides bilingual contact center teams that communicate with patients in English and Spanish through phone, chat, and email. They can also support appointment scheduling, ongoing care coordination, patient education, prior authorizations, and EHR-related tasks, which allows customer service staff to work alongside more specialized healthcare roles when needed.

Key Highlights:

• Bilingual healthcare contact center support
• Patient service and care coordination roles
• Support across several EHR platforms
• Clinical and administrative staffing
• Secure facilities and IT support
• Recruiting and co-management services

Services:

• Bilingual patient support
• Phone, chat, and email customer service
• Appointment scheduling
• Care coordination
• Patient education
• Prior authorization support
• Medical records management

Contact Information:

• Website: connextglobal.com
• Facebook: www.facebook.com/connextglobalsolutions
• Twitter: x.com/connextph
• LinkedIn: www.linkedin.com/company/connextglobalsolutions
• Instagram: www.instagram.com/connextglobalsolutions_
• Address: Edificio Villorio Building Calle 66 # 11 – 50, Floor 7, Chapinero, Bogotá 110211 
• Phone: +1 (808) 468-6733

10. ContactPoint 360

ContactPoint 360 provides healthcare BPO services for providers, payers, and healthcare service organizations. Their teams handle patient, member, and provider communication across customer care, billing, scheduling, collections, and related support functions.

Their healthcare customer service work covers omnichannel engagement, appointment scheduling, prescription refill support, patient follow-up, remote patient monitoring, and claims management. They also combine operational agents with clinicians and RNs where more specialized support is needed, while HIPAA and HITECH requirements are built into the service model.

Key Highlights:

• Patient, member, and provider support
• Healthcare-trained operational and clinical teams
• Omnichannel customer communication
• HIPAA and HITECH compliant operations
• Support for both customer care and claims-related workflows

Services:

• Healthcare customer care
• Appointment scheduling
• Prescription refill support
• Patient retention and follow-up
• Claims management
• Collections support

Contact Information:

• Website: contactpoint360.com
• E-mail: sales@contactpoint360.com
• Facebook: www.facebook.com/ContactPoint360Company
• Twitter: x.com/CPoint360
• LinkedIn: www.linkedin.com/company/contact-point-360
• Address: Porto 100 Building, Av. Cra. 45 #97-50, 6th Floor, Bogotá, Colombia 

11. Origen BPO

Origen BPO handles customer service, appointment setting, help desk work, collections, and other outsourced business processes. Their customer support teams work across phone, email, and chat, while healthcare-related services are aimed at medical centers, dental practices, and similar organizations.

For healthcare customer service, Origen BPO can manage appointment setting and confirmations along with insurance verification. Their broader inbound and outbound support also gives healthcare organizations a way to outsource routine patient communication without separating every contact channel into a different team.

Key Highlights:

• Multichannel customer service
• Support for medical and dental organizations
• Appointment and insurance-related workflows
• Inbound and outbound communication

Services:

• Healthcare customer service
• Appointment setting
• Appointment confirmations
• Insurance verification
• Phone support
• Email support
• Chat support

Contact Information:

• Website: www.origenbpo.com
• E-mail: contact@origenbpo.com 
• Address: Carrera 43A # 1A, Sur - 50, Edificio Cross Business Center, Medellín - Colombia 
• Phone: +57 (4) 590 6006

12. Cynergy BPO

Cynergy BPO works as an outsourcing advisory firm rather than running healthcare customer service teams directly. They help healthcare providers and MedTech companies identify and evaluate BPO partners for functions such as patient support, revenue cycle management, clinical operations, and technical assistance.

Their healthcare outsourcing work can cover bilingual patient onboarding, prior authorization, denial management, remote patient monitoring support, and MedTech troubleshooting. Cynergy BPO also focuses on matching clients with providers that can meet healthcare security requirements, including controls around patient data and HIPAA-related workflows.

Key Highlights:

• Healthcare outsourcing advisory and vendor sourcing
• Support for providers and MedTech companies
• Focus on HIPAA-secure operating models
• Access to specialized healthcare BPO partners
• Coverage across customer support, RCM, and clinical functions

Services:

• Patient support outsourcing advisory
• Healthcare BPO provider selection
• Bilingual patient onboarding
• Prior authorization support sourcing
• Denial management outsourcing

Contact Information:

• Website: cynergybpo.com
• E-mail: john@cynergybpo.com
• Phone: 866-201-3370

13. Iterum Connections

Iterum Connections offers customer support, technical assistance, and back-office outsourcing for companies across several industries, including healthcare payers and providers. Their teams handle bilingual customer interactions alongside operational support, with service models that can be adjusted as demand changes. For healthcare customer service outsourcing, Iterum can support patient or member-facing communication through its broader customer service operation while also covering technical and administrative tasks. Their setup includes quality assurance, workforce management, training support, and AI-assisted coaching, which can be used to keep service processes more consistent across teams.

Key Highlights:

• Support for healthcare payers and providers
• Bilingual customer service teams
• Customer-facing and back-office operations
• Quality assurance and workforce management support
• AI-assisted agent training

Services:

• Technical support
• Customer support
• Back-office services
• Specialized industry support
• Quality assurance
• Workforce management

Contact Information:

• Website: iterumconnections.com
• E-mail: info@iterumbpo.com
• LinkedIn: www.linkedin.com/company/iterumconnection
• Address: 8950 SW 74th Court, Suite 1901, Miami, FL 33156
• Phone: +1 202-555-0147

14. Fusion CX

Fusion CX handles outsourced customer service across voice and digital channels for healthcare, life sciences, and other industries. Their teams can manage inbound and outbound communication, complaints, service requests, appointments, and technical questions while working across phone, email, chat, SMS, messaging apps, and social media.

Healthcare organizations can use Fusion CX for customer care that needs several contact channels under one operation. Appointment scheduling, reminders, cancellations, rescheduling, back-office processing, and technical support can sit alongside general customer inquiries, while dedicated QA teams review interactions and provide ongoing coaching.

Key Highlights:

• Healthcare and life sciences industry coverage
• Voice and digital communication channels
• Dedicated quality assurance processes

Services:

• Inbound customer service
• Outbound customer support
• Appointment scheduling
• Live chat support
• Email support
• Back-office processing

Contact Information:

• Website: www.fusioncx.com
• E-mail: contact@fusioncx.com
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia 
• Phone: (855) 200-9168

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Conclusion

Healthcare customer service outsourcing in Colombia covers a fairly wide range of work. Some companies are built around patient and member communication, while others combine customer care with scheduling, claims support, billing, telehealth assistance, records management, or back-office processing. That difference matters because healthcare support rarely stays limited to answering calls.

The companies in this article also use different operating models, from dedicated staffing and managed contact centers to outsourcing advisory and vendor selection. For healthcare organizations, the better fit will usually come down to the kind of support they need, how much control they want over the team, and whether customer service needs to connect with broader administrative or clinical workflows. Colombia gives them several options for building that support without forcing every function into the same model.

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