Picture this: a busy clinic in the U.S. dealing with a sudden spike in telemedicine glitches right before flu season hits. In-house IT teams are stretched thin, and downtime means frustrated patients or worse. Enter Colombia as a nearshore lifeline for outsourcing that technical support. It's not just about handing off tickets - it's tapping into a workforce that's wired for healthcare specifics, from securing electronic records to fixing remote monitoring tools, all while syncing up time zones and cultural cues with North American rhythms. These setups often prioritize compliance like HIPAA from the get-go, blending cost cuts with that reassuring reliability you can't fake. For providers eyeing efficiency without the usual headaches, it's turning heads as a practical, no-drama alternative to farther-flung options.

1. NeoWork

At NeoWork, we assemble dedicated teams in Colombia to deliver healthcare technical support outsourcing, augmenting U.S. providers with bilingual IT specialists and virtual assistants who align seamlessly with American time zones. We handle everything from EMR troubleshooting and cloud architecture to credentialing workflows and patient-facing helpdesk operations, allowing clinical teams to prioritize care while we manage the tech backbone. Our Colombian operations serve as a nearshore extension, ensuring real-time collaboration without the delays common in offshore models.

We differentiate ourselves in healthcare technical support outsourcing in Colombia through our industry-leading 91% annualized teammate retention rate and our 3.2% candidate selectivity rate, meaning only the top talent joins your account and stays committed long-term. This stability translates to deeper system knowledge, fewer handoffs, and consistently high CSAT scores - currently averaging 94% across our healthcare clients.

Key Highlights:

• Teams covering 24/7 operations including holidays
• Dedicated staff for single accounts in healthcare
• Recruitment and training handled internally
• Options for individual contributors or managed groups
• Focus on tools common in medical environments

Services:

• Virtual assistants for admin and patient support
• IT development for software and cloud in healthcare
• Customer experience handling for queries
• Credentialing and workflow management
• AI training for data in medical apps

Contacts

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam 
• Facebook: www.facebook.com/neoworkteam 
• Instagram: www.instagram.com/neoworkteam 

2. ADEC Colombia

ADEC Colombia operates as a provider of business process outsourcing and call center services, with a focus on healthcare needs. They handle tasks like patient interactions and administrative support, using bilingual teams that speak both Spanish and English. The setup in Barranquilla allows for operations that fit well with U.S. time zones, making coordination straightforward for clients across the border.

Their approach extends to various back-office functions, where they integrate with client teams to manage workflows without much friction. In healthcare, this means dealing with everything from scheduling to follow-up care, always keeping an eye on compliance standards like those for data privacy. It's the kind of partnership that feels more like an added layer to existing operations rather than a full handover.

Key Highlights:

• Bilingual teams handle patient communication in Spanish and English
• Support covers end-to-end patient interactions, including scheduling and post-care
• Focus on reducing admin tasks for healthcare staff
• Operations based in Barranquilla for nearshore efficiency
• Emphasis on secure and compliant handling of sensitive information

Services:

• Ancillary healthcare services like back-office and telemedicine support
• Healthcare provider services including revenue cycle management and medical billing
• Customer experience solutions for general inquiries and frontline communication
• Back-office support for logistics and finance in related fields

Contacts:

• Website: www.adec-innovations.com
• E-mail: colombia@adec-innovations.com
• Facebook: www.facebook.com/ADECInnovations
• Twitter: x.com/adecinnovations
• LinkedIn: www.linkedin.com/company/adecinnovations
• Address: Unit 501-502, Centro Financiero, Cl. 74 #53-23, Nte. Centro Historico, Barranquilla, Atlántico, Colombia

3. TaskUs

TaskUs runs operations in Colombia as part of its wider network for digital customer experience and support. They bring in local talent that's fluent in multiple languages to tackle technical issues in healthcare setups, from troubleshooting software to managing data flows. The teams there draw on a mix of human skills and tech tools to keep things moving without constant oversight.

What stands out is how they layer in AI for routine checks, letting people focus on the trickier parts of patient tech support, like explaining complex system errors or guiding remote setups. It's practical for healthcare outfits dealing with high volumes, where quick resolutions can make a real difference in daily workflows.

Key Highlights:

• Bilingual professionals skilled in technical and customer-facing roles
• Use of AI to handle routine tasks alongside human expertise
• Global sites including Colombia for scalable support
• Training emphasizes problem-solving for specialized interactions
• Secure infrastructure for data-heavy healthcare processes

Services:

• Technical support outsourcing for software and system issues
• Digital customer experience across voice, chat, and email
• AI and data services for predictive handling of queries
• Trust and safety measures for compliant operations
• Financial crime and compliance support in healthcare contexts

Contacts:

• Website: www.taskus.com
• Facebook: www.facebook.com/TaskUsPH
• Twitter: x.com/taskus
• LinkedIn: www.linkedin.com/company/taskus
• Instagram: www.instagram.com/taskusph
• Phone: 888-400-8275

4. SuperStaff

SuperStaff sets up in Medellin to offer nearshore outsourcing, pulling from Colombia's pool of pros for healthcare back-end and front-line tasks. They manage things like virtual reception and tech troubleshooting, blending local know-how with tools that match U.S. standards. The location helps with real-time collaboration, cutting down on those awkward time differences that can snag projects.

Their model leans on building dedicated teams that stick around, handling everything from initial patient queries to deeper admin dives. In practice, this means healthcare providers get consistent support that adapts as needs shift, without the usual ramp-up hassles. It's straightforward, getting the job done while keeping costs in check.

Key Highlights:

• Access to bilingual workforce for multilingual patient support
• Nearshore setup in Medellin for easy U.S. alignment
• Scalable teams for fluctuating healthcare demands
• Integration of tech like telehealth with human oversight
• Focus on empathy in sensitive patient communications

Services:

• Customer service outsourcing including virtual receptionists
• Back-office support for billing and scheduling
• Technical support for telehealth and digital tools
• Multilingual handling for diverse patient bases
• Recruitment and process outsourcing for healthcare ops

Contacts:

• Website: superstaff.com
• Email: info@superstaff.com
• Phone: 415-651-7494
• Address: Street 7D #43A-40, Offices 7-11, Medellín
• Facebook: www.facebook.com/SuperStaffOutsourcing
• Linkedin: www.linkedin.com/company/superstaffoutsourcing
• Twitter: x.com/SuperStaffBPO

5. Fusion CX

Fusion CX maintains a presence in Colombia through its call center operations, where teams handle a range of customer interactions with a nod to healthcare workflows. Based in Medellin, these setups allow for support that covers everything from basic inquiries to more involved tech fixes, using channels like phone, chat, and email. The bilingual staff picks up on the nuances of patient-facing tasks, making sure communications flow without too many hitches across languages.

In healthcare specifically, the focus lands on practical elements like setting up appointments or processing claims, all while sticking to required standards for data handling. It's the sort of operation that plugs into larger systems without demanding constant tweaks, letting providers keep their focus on day-to-day care rather than backend glitches. Overall, it's a steady setup for organizations looking to offload routine tech support without overcomplicating things.

Key Highlights:

• Operations in Medellin with multilingual teams supporting English, Spanish, and other languages
• 24/7 availability for voice and non-voice interactions
• Compliance through ISO 27001 and PCI DSS certifications for secure data management
• Omnichannel handling including social media and email
• Training programs for agents on performance and quality monitoring

Services:

• Tech support for troubleshooting technical issues across multiple channels
• Appointment scheduling and management for healthcare providers
• Inbound and outbound customer engagement
• Medical billing, coding, and claims processing
• Omnichannel customer support for seamless interactions

Contacts:

• Website: www.fusioncx.com
• Facebook: www.facebook.com/FusionCX
• Twitter: x.com/fusion_cx
• LinkedIn: www.linkedin.com/company/fusioncx-official
• Instagram: www.instagram.com/fusioncxofficial
• Address: Edificio Camacol, Cl. 49B #21, Laureles – Estadio, Medellin, Antioquia, Colombia
• Email: contact@fusioncx.com
• Phone: +919073900647

6. Conectys

Conectys runs its Colombia center out of Cali, where the emphasis is on blending local talent with standard processes for customer and tech handling. The teams there manage a mix of support types, from simple queries to deeper dives into system problems, often pulling in both people and basic AI for efficiency. It's geared toward industries that need quick, reliable responses, like those dealing with user-facing software or online platforms.

For healthcare tech, this translates to help with onboarding tools or sorting out connectivity snags in patient systems, all in a way that aligns with U.S. schedules thanks to the time zone overlap. The setup feels collaborative, with room to adjust team sizes as workloads shift, which helps avoid those bottlenecks during peak times. Nothing flashy, just solid groundwork for keeping operations on track.

Key Highlights:

• Bilingual capabilities in English and Spanish for customer interactions
• Location in Cali supporting scalable team adjustments
• Integration of AI tools alongside human review for moderation and support
• 24/7 operations for real-time collaboration
• Training focused on brand representation and issue resolution

Services:

• Technical support including helpdesk and troubleshooting
• Customer service across voice, chat, email, and social channels
• Content moderation for online communities
• Back-office data processing
• Omnichannel support for B2B and B2C needs

Contacts:

• Website: www.conectys.com
• Address: 44 Sergent Nutu Ion, One Cotroceni Park Offices, Building A, 2nd floor, District 5, 050762 Bucharest,Romania
• E-mail: info@conectys.com
• LinkedIn: www.linkedin.com/company/conectys
• Twitter: x.com/Conectys

7. TDS Global Solutions

TDS Global Solutions works as a connector for outsourcing setups in Colombia, linking businesses with local providers for various support needs. They cover spots like Medellin and Barranquilla, drawing from a network to match teams skilled in handling calls, chats, or admin tasks. The approach starts with figuring out what a company actually requires, then setting up partnerships that fit without much back-and-forth.

In the healthcare space, this often means arranging for tech help like monitoring systems or resolving user issues, tailored to keep things compliant and smooth. It's handy for outfits that don't want to build everything from scratch, offering a way to tap into Colombia's workforce for consistent coverage. The whole process wraps in monitoring to tweak as things evolve, keeping it practical over the long haul.

Key Highlights:

• Network across cities like Medellin and Barranquilla for flexible placements
• Matching with bilingual agents fluent in English and Spanish
• Support for 24/7 operations through partnered providers
• Focus on industries including healthcare for specialized tasks
• Ongoing performance tracking and adjustments

Services:

• Outsourced IT support for system monitoring and issue resolution
• Customer support including inbound and outbound calls
• Appointment setting and lead generation
• Back-office services like data entry and billing
• Technical assistance for healthcare tools and platforms

Contacts:

• Website: www.tdsgs.com
• Phone: 8887884441
• Email: marketing@tdsgs.com
• Address: 149 Kensington Court, Broadview Heights, Ohio, 44147, U.S.A
• Linkedin: www.linkedin.com/company/tds-global-solutions
• Facebook: www.facebook.com/TDSGlobalSolutions

8. Cynergy BPO

Cynergy BPO acts as a go-between for companies needing tech support setups, including those in Colombia for healthcare systems. They assess what a business requires in terms of troubleshooting or system management, then pair it with local providers that handle the actual work. The process starts with talks about current issues and ends with connections to teams familiar with tools like EHR or remote diagnostics.

In healthcare contexts, this involves matching with groups that deal with hardware configs or cloud management while keeping patient data secure. They cover nearshore advantages, like overlapping hours for urgent fixes in clinical software. It's a hands-off way for organizations to get reliable help without scouting providers themselves, focusing on fits that align with specific tech stacks.

Key Highlights:

• Advisory role connecting to Colombian providers for tech needs
• Coverage of nearshore locations for time zone alignment
• Focus on matching with specialists in healthcare tech
• No-cost consultations for setup discussions
• Network including bilingual support options

Services:

• Software troubleshooting and updates
• Network administration for medical systems
• Hardware installation and configuration
• Cloud services management
• Cybersecurity for health data protection

Contacts:

• Website: www.cynergybpo.com
• Phone: 866-201-3370
• Email: john@cynergybpo.com

9. PITON-Global

PITON-Global serves as an advisor linking businesses to tech support partners in Colombia, evaluating needs for things like system optimization in healthcare settings. They look at existing setups, spot gaps in areas such as remote repair or performance tuning, and suggest providers from their vetted list that match those specifics. The approach avoids one-size-fits-all, aiming for alignments in technical depth and compliance.

For medical tech, this means connections to teams handling IoT devices or knowledge bases for quick issue resolution in patient monitoring tools. They emphasize frameworks for faster fixes and integration with existing infrastructure. Overall, it streamlines finding capable groups in Colombia without the trial-and-error, keeping an eye on quality through ongoing checks.

Key Highlights:

• Consultative matching with Colombian tech support teams
• Evaluation of technical environments for healthcare fits
• Access to providers with structured resolution processes
• Support for multilingual and 24/7 operations
• Focus on integration with client systems

Services:

• Remote diagnostics and repair for medical equipment
• System performance optimization
• Technical knowledge base management
• Hardware and software troubleshooting
• Billing inquiries in health admin systems

Contacts:

• Website: www.piton-global.com
• Phone: 866-201-3370
• Email: contactus@piton-global.com
• Linkedin: www.linkedin.com/in/johnmaczynski

10. Outsourced

Outsourced sets up teams in Colombia for healthcare roles, pulling from local pros who handle patient coordination or admin tasks in medical setups. They focus on bilingual staff that fit U.S. time zones, dealing with things like claims or scheduling without much lag. It's about building groups that stick with compliance needs, like keeping records straight for EMR systems.

The operation covers back-office stuff too, where teams manage billing or follow-ups to lighten loads for providers. Nothing too flashy, just practical placements that let clinics keep focus on care while handling the paperwork side. They draw from a pool trained in health-specific workflows, making the handoff smoother for ongoing support.

Key Highlights:

• Bilingual teams in English and Spanish for patient handling
• Locations in Colombia supporting U.S. time alignment
• Staff for medical admin and coordination roles
• Access to pros familiar with EMR and claims
• Scalable setups for varying healthcare needs

Services:

• Patient scheduling and insurance verification
• Medical coding and billing support
• EMR data entry and management
• Telehealth assistance
• Compliance and follow-up coordination

Contacts:

• Website: outsourced.co
• E-mail: contact@outsourced.co
• Facebook: www.facebook.com/outsourcedcareers
• LinkedIn: www.linkedin.com/company/outsourced-quality-assured-services
• Address: Calle 7D #43A-40. Medellín, Antioquia 050022, Colombia
• Phone: +61 2 8103 3124

11. N-iX

N-iX runs software development from Colombia, extending to healthcare tech where teams build or maintain systems like reporting tools or payment apps. They work on migrations to cloud for medical data or integrations that speed up workflows in clinical settings. The Colombian hub ties into broader operations, handling custom builds that fit specific provider needs.

In practice, this means tweaking existing platforms for better data access or adding features for mobile access in hospital environments. They keep things compliant during updates, focusing on secure handlings for sensitive info. It's a straightforward extension for U.S. clients needing reliable code without timezone headaches.

Key Highlights:

• Operations in Bogota and Medellin for tech delivery
• Teams experienced in healthcare software builds
• Cloud migration support for medical systems
• Integration with U.S. partners for ongoing projects
• Focus on secure and compliant development

Services:

• Custom software for EHR and reporting
• Mobile app development for payments
• CI/CD pipeline modernization
• Data visualization tools
• System migration to cloud

Contacts:

• Website: www.n-ix.com
• Phone:  +17273415669
• Email: contact@n-ix.com
• Address: Carrera 42 #5, Sur 47, Medellin
• LinkedIn: www.linkedin.com/company/n-ix
• Facebook: www.facebook.com/N.iX.Company
• Twitter: x.com/N_iX_Global

12. Virtual Latinos

Virtual Latinos connects businesses to Colombian pros for tech support in healthcare, covering helpdesk or troubleshooting for clinical tools. They match with bilingual agents who manage tickets for software glitches or user setups in medical offices. The setup leans on nearshore perks for quick responses during U.S. hours.

For healthcare, this includes guiding on EMR issues or remote device configs, keeping patient flows uninterrupted. They handle everything from basic inquiries to deeper fixes, all while sticking to data rules. It's a simple way to add support layers without building internal teams from scratch.

Key Highlights:

• Bilingual agents for English-Spanish support
• Nearshore alignment for real-time collaboration
• Pros trained in healthcare workflows
• Helpdesk for medical software issues
• Scalable for admin or tech needs

Services:

• Technical troubleshooting for EHR
• Helpdesk for telehealth platforms
• User training on medical systems
• Remote diagnostics support
• Billing and claims assistance

Contacts:

• Website: www.virtuallatinos.com
• Address: 5425 Oberlin Dr Suite 205, San Diego, CA 92121, United States
• Phone: +1 (619) 558-1118
• Email: info@virtuallatinos.com
• Facebook: www.facebook.com/virtuallatinos
• Instagram: www.instagram.com/virtuallatinos
• Linkedin: www.linkedin.com/company/virtuallatinos

Conclusion

In wrapping up, outsourcing healthcare technical support to Colombia offers a solid pathway for providers juggling tight budgets and rising demands on their IT systems. We've looked at a range of firms here, each bringing their own take on handling everything from glitch fixes to compliance-heavy tasks, all while tapping into the country's bilingual talent and nearshore perks. It's not a one-size-fits-all deal, but for those eyeing efficiency without the usual far-off headaches, Colombia's setups can help keep patient care front and center. If you're mulling this over, weighing your specific needs against what these options provide might just lead to smoother operations down the line.