In the fast-paced world of healthcare, keeping tech systems running smoothly isn't just nice-it's essential. From troubleshooting EHR glitches during a busy shift to integrating new telehealth tools without missing a beat, technical support can make or break patient care. That's where outsourcing to the Philippines steps in as a game-changer. This Southeast Asian powerhouse has become a go-to hub for top-tier BPO firms specializing in healthcare IT, blending English-fluent talent, rock-solid compliance like HIPAA, and costs that slash up to 70% off U.S. rates. These companies aren't just handling tickets; they're building scalable teams that feel like an extension of your own staff, letting docs and admins focus on what they do best. If you're eyeing a partnership that delivers 24/7 uptime and real ROI, the options here are primed to deliver.

1. NeoWork

We staff healthcare ops from Philippine hubs, placing virtual assistants who handle patient scheduling or credential checks for U.S. clinics. Workers jump into client tools like Salesforce or Zendesk, managing tickets or data entry without missing a beat. For bigger setups, we run full support desks with built-in quality checks and shift planning, so clinics keep focus on care.

IT roles cover basic software fixes or cloud tweaks, while AI tasks involve labeling medical images for model training. Direct management stays with the client, but we sort benefits, training, and morale boosts behind the scenes. Small starts scale up easy, with staff sticking around thanks to solid retention habits. Our industry-leading 91% annualized teammate retention rate and 3.2% candidate selectivity rate keep staff steady and skilled.

Key Highlights:

• Direct client management
• Tool integration support
• Shift quality controls
• AI data labeling
• Flexible start sizes

Services:

• Patient query handling
• Credential processing
• Software troubleshooting
• Image data tagging
• Schedule coordination

Contact Information

• Website: www.neowork.com
• LinkedIn: www.linkedin.com/company/neoworkteam
• Facebook: www.facebook.com/neoworkteam
• Instagram: www.instagram.com/neoworkteam

2. Magellan Solutions

Staff at Magellan Solutions handle technical support for healthcare through certified IT help desk professionals offering tier 1 to 2 assistance, pre-sales help, and support for business applications. Workers focus on issues with electronic health records, medical devices, and telemedicine platforms while keeping HIPAA compliance in check. Agents use tools like integration and API management, remote desktop software, help desk systems, data analytics, telehealth platforms, and CRM setups to sort out problems quickly.

Employees provide omnichannel contact center operations that meet ISO, HIPAA, and GDPR standards for secure communication. Support runs around the clock to fit different time zones, and bilingual skills in English help with clear exchanges. Flexibility comes from adjustable pricing and options for dedicated or shared services.

Key Highlights:

• ISO-certified operations
• HIPAA and GDPR compliance
• 24/7 service availability
• Bilingual English support
• SME-focused approach

Services:

• Outsourced technical support
• IT help desk (tier 1-2)
• Omnichannel contact center
• Healthcare software troubleshooting
• Telehealth platform assistance

Contact Information:

• Website: www.magellan-solutions.com
• Phone: 63-2-83966000
• Email: hello@magellan-solutions.com
• Address: PB Mezzanine Floor, Summit One Tower 530 Shaw Boulevard, Mandaluyong City 1552 Philippines
• LinkedIn: www.linkedin.com/company/magellanbpo
• Facebook: www.facebook.com/magellanbpo
• Instagram: www.instagram.com/magellansolutions

3. Outsource Philippines

Workers in this setup deliver technical support tailored to healthcare needs, covering EHR systems, telehealth platforms, and medical device issues to keep operations steady. Staff bring expertise in healthcare IT, handling troubleshooting, remote assistance, and system upkeep with an eye on patient data security and regulatory rules.

Support scales up or down based on demand, allowing adjustments during busy periods without fixed overhead. Agents work with tools like Salesforce, HubSpot, and RingCentral to manage tasks efficiently, and the process starts with project assessment, resource prep, onboarding, and kickoff for smooth integration.

Key Highlights:

• Focus on healthcare IT challenges
• Scalable workforce options
• Cultural alignment with Western businesses
• English fluency in operations
• Structured onboarding steps

Services:

• Technical support for EHR and telehealth
• IT troubleshooting and remote help
• System integration and maintenance
• Compliance-focused assistance
• Healthcare-specific workflow support

Contact Information:

• Website: outsource-philippines.com
• Phone: +632-8868-0096
• Address: FilWeb Asia Bldg., Maharlika Drive, USPS, San Pedro City, Laguna 4023, Philippines
• LinkedIn: www.linkedin.com/company/outsource-philippines
• Facebook: www.facebook.com/OutsourcePhilippinesOP
• Twitter: x.com/outsourcedPHIL
• Instagram: www.instagram.com/outsource.philippines

4. Unity Communications

Agents here manage desktop support for healthcare setups, fixing issues with computers and laptops used for patient data, insurance checks, medical transcription, and telemedicine. Support includes remote troubleshooting for software glitches, hardware faults, network problems, and on-site technician visits when needed.

Operations blend AI tools with human input for faster handling of routine tasks, leaving complex issues to skilled staff. Workers set up single points of contact, contact centers, self-service portals, and external IT departments to cover all tech concerns, ensuring minimal downtime in clinical and admin work.

Key Highlights:

• ISO 27001 certification for security
• AI-integrated workflows
• Locations in Philippines and Mexico
• Transparent hourly pricing
• Focus on desktop and laptop reliability

Services:

• Desktop support troubleshooting
• Remote and on-site IT assistance
• Hardware and software maintenance
• Network management for healthcare
• Self-service tech portals

Contact Information:

• Website: unity-connect.com
• Phone: (888) 910-0980
• Email: sales@unity-connect.com
• Address: 7th Floor, Block 2, Lot 5, Aseana City, Parañaque, 1700 Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/unity-communications
• Facebook: www.facebook.com/UnityCommunicationsBPO
• Twitter: x.com/unityconnectBPO
• Instagram: www.instagram.com/unitycommunicationsbpo

5. MicroSourcing

Operations at MicroSourcing cover healthcare IT through support for electronic health records and other platforms that aid care coordination. Staff handle troubleshooting and maintenance for these systems, making sure clinicians spend less time on tech glitches and more on patients. Remote setups let workers collaborate with in-house groups via cloud tools, which fits well for tasks like data entry or system updates.

Full-time dedicated staff work exclusively on client systems, reporting back directly to onshore teams. Options include in-office or remote arrangements, with a focus on data security and compliance standards like HIPAA. This setup allows scaling staff numbers during busy seasons, such as flu periods, without workflow hiccups.

Key Highlights:

• Full-time dedicated staffing
• In-office or remote options
• HIPAA compliance focus
• Scalable during peak demand
• Cloud-based collaboration

Services:

• Electronic health records support
• Healthcare IT troubleshooting
• System implementation consulting
• Medical claims processing
• Administrative back-office handling

Contact Information:

• Website: www.microsourcing.com 
• Address: Ground & 10th floor, TwoE-com Center,Mall of Asia Complex, Ocean Drive, Pasay City, Metro Manila, Philippines
• Phone: 0063234371000
• LinkedIn: www.linkedin.com/company/microsourcing
• Facebook: www.facebook.com/MicroSourcing
• Instagram: www.instagram.com/microsourcing

6. KDCI

Staff at KDCI manage healthcare IT services like electronic health records, pharmacy systems, lab info setups, and radiology tracking. Workers integrate these tools to handle patient data storage, medication dispensing, test results, and image management without errors. Telemedicine and mobile health features get support too, letting remote consults run smoothly via video or chat.

Outsourcing here addresses billing cycles and cybersecurity to protect patient info from breaches. Pros include quicker issue fixes and access to updated tech, though challenges like time zone differences need clear communication plans. The Philippines location helps with English skills for global exchanges.

Key Highlights:

• English-proficient operations
• Cybersecurity measures
• Scalable IT adjustments
• Telemedicine platform support
• Billing and revenue management

Services:

• Electronic health records integration
• Pharmacy information systems
• Laboratory and radiology support
• Clinical decision tools
• Health information exchange

Contact Information:

• Website: www.kdci.co
• Phone: +63 917 527 4488
• Email: info@kdci.co
• Address: Philippine Office, 3008 One Corporate Centre, Julia Vargas Avenue, Ortigas Center, Pasig City 1605, Metro Manila, Philippines
• LinkedIn: www.linkedin.com/company/key-discovery-consulting-inc
• Facebook: www.facebook.com/kdci.official.page
• Instagram: www.instagram.com/kdci_outsourcing

7. Concentrix

Workers at Concentrix provide healthcare tech solutions for payers, providers, pharma, and medtech sectors. Support includes omnichannel patient journeys, data integration for personalized care, and clinical services that follow regulations. AI tools help unify experiences, from appointment booking to outcome tracking.

Case work shows improvements in show rates and cost reductions through design principles and automation. Staff focus on modernizing operations, like using RPA for process tweaks or generative AI for experience mapping. This keeps things patient-centered while handling complex regs.

Key Highlights:

• Omnichannel patient support
• AI-driven data integration
• Regulatory compliance handling
• Experience design focus
• Clinical outcome improvements

Services:

• Patient journey unification
• Intelligent care analytics
• Clinical services management
• Medicare outcomes framework
• RPA and iPaaS optimization

Contact Information:

• Website: www.concentrix.com
• Phone: +1-800-747-0583
• LinkedIn: www.linkedin.com/company/concentrix
• Facebook: www.facebook.com/p/Concentrix-100064784884066
• Twitter: x.com/concentrix
• Instagram: www.instagram.com/concentrix

8. Antasis

Staff at Antasis handle IT helpdesk tasks for healthcare, fixing software bugs, network hiccups, and user queries around the clock. Workers troubleshoot medical platforms, manage secure data flows, and keep systems compliant with regs like HIPAA. Remote access tools let them sort issues without on-site visits, which fits busy clinics juggling patient loads.

Outsourcing here taps English-fluent pros in the Philippines for lower costs than U.S. in-house setups. Scalability means adding support during peaks, like flu season, without hiring delays. Cultural fit eases chats with American staff, and ongoing training keeps skills sharp on new tech.

Key Highlights:

• Round-the-clock availability
• HIPAA compliance handling
• Remote troubleshooting tools
• English-speaking support
• Flexible scaling options

Services:

• Software issue resolution
• Network maintenance
• User query handling
• System security checks
• Compliance audits

Contact Information:

• Website: antasis.com
• Phone: +63.920.619.1194
• Email: sales@antasis.com
• Address: 14 Juana Osmeña St., Cebu City, 6000, PH
• LinkedIn: www.linkedin.com/company/antasis
• Facebook: www.facebook.com/AntasisPteLtdSdnBhd
• Instagram: www.instagram.com/antasis_pte.ltd

9. Platonics

Workers at Platonics fill healthcare IT gaps with vetted pros who monitor remote patient data and handle EHR updates on systems like Epic. Helpdesk staff tackle tier-one fixes, from password resets to app crashes, while scribes note clinical chats in real time. Offshore setups in the Philippines cut staffing costs, with month-to-month terms for easy adjustments.

Onboarding includes custom training on client workflows, plus HIPAA checks to guard info. Associates join via video intros, letting managers pick fits. Co-management keeps performance steady, with support for scaling during trials or busy periods.

Key Highlights:

• HIPAA-certified staff
• Month-to-month contracts
• Custom workflow training
• Video candidate intros
• Remote monitoring focus

Services:

• Remote patient tracking
• Electronic records management
• Helpdesk tier support
• Clinical scribing
• Billing code assistance

Contact Information:

• Website: platonics.co
• Phone: +1325-267-7648
• Email: genecortes@platonics.co
• Address: 14053 Memorial Drive, Houston, TX, USA 77079
• LinkedIn: www.linkedin.com/company/platonicsllc
• Facebook: www.facebook.com/platonicsllc
• Instagram: www.instagram.com/teamplatonics

10. SuperStaff

Agents at SuperStaff provide healthcare IT outsourcing, maintaining EHR platforms like Cerner and securing networks against threats. Support covers telehealth setups, proactive checks to catch glitches early, and disaster backups for quick recovery. Philippine bases offer time-zone coverage for non-stop ops, easing U.S. clinic strains.

Compliance stays front with HIPAA-trained workers handling claims and patient portals. Scalability ramps for new tool rollouts, and expertise in AI diagnostics adds modern tweaks without internal overhauls. This frees medical staff from tech chores, letting focus stay on care.

Key Highlights:

• Proactive system monitoring
• Disaster recovery plans
• Telehealth platform aid
• AI diagnostic integration
• Claims processing support

Services:

• EHR system upkeep
• Cybersecurity measures
• Network threat response
• Patient portal management
• IT innovation consulting

Contact Information:

• Website: www.superstaff.com 
• Phone: 415-651-7494
• Email: sales@superstaff.com
• Address: Philippines, 9F 6780 Building, Ayala Ave., Makati, Metro Manila
• LinkedIn: www.linkedin.com/company/superstaffoutsourcing
• Facebook: www.facebook.com/SuperStaffOutsourcing

11. Flatworld Solutions

Workers at Flatworld Solutions manage back-office tasks for medical billing firms, handling revenue cycle steps from claim entry to payer follow-ups. Coders apply ICD-10 and CPT rules to procedures, while denial specialists dig into rejection reasons and fix errors to cut bad debts. Philippine offices run data entry for patient charts, insurance forms, and EOBs, plus transcription for radiology or ER notes.

IT support keeps billing software updated, migrates old systems, and sets up analytics dashboards for real-time dues tracking. Consultants advise on claims flow or data security without needing in-house experts. Scalability comes easy with extra staff for peak filing seasons.

Key Highlights:

• HIPAA-compliant processes
• AAPC-certified coders
• Denial reason analysis
• Real-time analytics tools
• System migration aid

Services:

• Medical billing coding
• Claims adjudication
• Insurance verification
• Patient records indexing
• Healthcare software setup

Contact Information:

• Website: www.flatworldsolutions.com
• Phone: 800-514-7456
• Email: info9@flatworldsolutions.com
• Address: KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
• LinkedIn: www.linkedin.com/company/flatworld-solutions
• Facebook: www.facebook.com/people/Flatworld-Solutions/100083043685200
• Twitter: x.com/flatworldsols
• Instagram: www.instagram.com/flatworldsolutions

12. SupportSave

Staff at SupportSave run tech helpdesks from the Philippines, fixing EHR glitches on platforms like Epic and monitoring remote patient devices for data drops. Agents handle tiered escalations via chat or phone, using remote desktop to patch user issues without clinic visits. Network checks spot outages early, keeping telehealth links stable.

AI tools route basic queries to bots, freeing humans for complex diagnostics on IoT medical gear. HIPAA rules guide all interactions, and multilingual options cover Spanish for diverse patient bases. Volume spikes get quick staff ramps to maintain response times.

Key Highlights:

• Remote desktop access
• Proactive network oversight
• AI query handling
• HIPAA data handling
• Multilingual agent options

Services:

• IT helpdesk fixes
• Software platform aid
• Remote patient device checks
• IoT diagnostics
• Field tech dispatch

Contact Information:

• Website: www.supportsave.com
• Email: sales@supportsave.com
• Address: 7/F Cybergate Cebu, Fuente Osmena, Cebu, 6000 Philippines
• LinkedIn: www.linkedin.com/company/support-save
• Facebook: www.facebook.com/SupportSave

13. Emapta

Employees at Emapta build dedicated healthcare support units in the Philippines, placing billing specialists who process claims and verify coverage details. Medical records clerks organize charts and input demographics, while schedulers coordinate appointments through client systems. Full control stays with the hiring company, from interviews to daily tasks.

No markups on pay keep costs predictable, and month-to-month terms allow easy size changes. Certifications like CPC or RN get priority in vetting, ensuring compliance knowledge. Onboarding fits existing workflows for smooth starts.

Key Highlights:

• Direct hire control
• Certified role placement
• Transparent pay structure
• Quick scaling flexibility
• Cultural value alignment

Services:

• Claims processing
• Patient scheduling
• Records data entry
• Billing verification
• Payroll handling

Contact Information:

• Website: emapta.com
• Phone: +61 28039 1900
• Email: info@emapta.com

14. TaskUs

Agents at TaskUs handle patient queries for telehealth apps, walking users through app setups or appointment bookings with calm explanations. Tech support digs into EHR platform bugs, using AI to flag common errors before they pile up, while moderation keeps online health forums clear of bad info. Philippine sites run these ops with staff trained on empathy scripts to match sensitive medical chats.

Community programs tie workers to local health drives, which keeps morale steady for long shifts. Analytics track ticket volumes against resolution speeds, helping clinics cut wait times. Compliance checks run constant to guard data in every interaction.

Key Highlights:

• AI error prediction
• Empathy training focus
• Forum content checks
• Local community links
• HIPAA data rules

Services:

• Technical platform fixes
• User onboarding aid
• Patient query handling
• Data tagging
• Analytics reporting

Contact Information:

• Website: www.taskus.com
• Phone: 888-400-8275
• LinkedIn: www.linkedin.com/company/taskus
• Facebook: www.facebook.com/TaskUsPH
• Twitter: x.com/taskus
• Instagram: www.instagram.com/taskusph

15. KMC

Staff hired through KMC act as remote nurses coordinating U.S. patient follow-ups or coders processing claims under client oversight. IT crews maintain secure links for records access, with Philippine offices supplying desks and gear for smooth starts. EOR setup handles local payroll and benefits so U.S. providers skip entity registration.

Housing options ease relocations for key roles, and training covers HIPAA from day one. Managers pick candidates via interviews, keeping culture fit tight. Scaling adds headcount fast without contract locks.

Key Highlights:

• EOR legal hiring
• HIPAA staff training
• Workspace provision
• Relocation housing
• Direct candidate selection

Services:

• Medical coding
• Patient coordination
• Claims processing
• IT system upkeep
• Admin scheduling

Contact Information:

• Website: kmc.solutions
• Phone: +632 8779 6540
• Address: Metro Manila, PH: 25th floor Picadilly Star Bonifacio Global City, Taguig City, 1214
• LinkedIn: www.linkedin.com/company/kmc-solutions-inc
• Facebook: www.facebook.com/kmcsolutionsPH
• Instagram: www.instagram.com/kmcsolutions

16. Lead Outsource Development

Workers at Lead Outsource Development manage telehealth lines, linking patients to virtual docs and noting visit details. Back-office crew enters billing data or schedules clinic slots, running 24/7 from Philippine hubs. IT fixes cover software hiccups for e-commerce health stores tied to care services.

Appointment setters confirm slots via outbound calls, while virtual receptionists catch overflow inquiries. Cost cuts come from offshore rates, freeing U.S. sites for in-person focus. Single contacts streamline updates on ongoing tasks.

Key Highlights:

• Virtual consult links
• Round-the-clock shifts
• Outbound scheduling
• Reception overflow
• E-commerce integration

Services:

• Telehealth assistance
• Appointment booking
• Data entry
• IT troubleshooting
• Customer inquiries

Contact Information:

• Website: leadoutsourcedev.com
• Phone: +63 995 538 0982
• Email: info@leadoutsourcedev.com
• Address: Sta. Clara Avenue, 2nd Floor, Orange Project Building, Art District, Bacolod City, 6100
• Facebook: www.facebook.com/LEADOutsource
• Instagram: www.instagram.com/leadoutsourcedev

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Conclusion

Wrapping this up, outsourcing healthcare tech support to the Philippines just makes sense for a lot of setups dealing with tight budgets and endless system headaches. You get folks who speak clear English, know their way around EHR platforms, and stick to HIPAA without constant nagging. Sure, picking the right fit takes a quick chat about workflows and compliance quirks, but once that clicks, clinics breathe easier - fewer dropped calls at 2 a.m., quicker fixes when servers act up, and staff who actually show up for the long haul.

At the end of the day, it’s less about chasing the cheapest hourly rate and more about finding partners who treat patient data like their own and keep the lights on without drama. If your U.S. operation keeps hitting walls with in-house IT burnout or sky-high recruiting costs, giving the Philippine route a spin could free up your docs to, you know, doctor instead of playing phone tag with vendors. Worth a test run, at least.